Real Estate Complaints

Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.

No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?

What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!

This article will explain:

- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?

Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?

The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.

Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.

However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.

Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.

Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.

Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.

Value fraud occurs when the buyer is misinformed about the real/actual value of the property.

Famous Real Estate Companies of India

Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.

DLF Ltd:
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.

Prestige Estates Projects Ltd:
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.

NBCC India Ltd:
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.

Indiabulls Real Estate Ltd:
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.

Brigade Enterprises Ltd:
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.

Oberoi Realty Ltd:
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.

Phoenix Mills Ltd:
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.

Godrej Properties Ltd:
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.

Omaxe Ltd:
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.

Sunteck Realty Ltd:
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.

Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.

Most Common Issue Reported for Real Estate Complaints

Refund not given:
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.

Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.

Delay in Possession:
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?

Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.

False Commitments:
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?

False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!

Hidden Charges:
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!

Builder not responding:
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.

As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Real Estate Complaints?

So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.

Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.

Step 1: File a formal complaint with your Builder
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 2: File a complaint in RERA
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:

Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.

Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.

Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.

Step 3: Take your Builder to the consumer court
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:

Send a Legal notice:
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.

File a Consumer case:
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.

A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.

Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.

If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.

If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.

If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.

How to track a complaint filed in the consumer court?

A complaint once filed in the consumer court can also be tracked on the consumer court website.

To access the status of the complaint the following details will be required:
Docket number
Registered mobile number

If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.

Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.

We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Real Estate Complaints

Fake Project

Delay in possession

Builder not responding

Refund not given

False commitment

Hidden Charges

Flat booking amount not refunded back (GM Infinite India PVT Ltd) ^Open

I have given a token amount of *****/- to GM ambitious enclave which is under GM infinity group on ** nd Oct **** .At the time of giving money they have told that if you are cancelling the booking within one week..they will refund the money.The...

May 01, 2024 by Mohammed Shafeeq

Nobroker not refunding money (Nobroker) ^Open

I had looked for a property to buy in no broker app. They told me to pay *L in advance to get the documents and contact details of the owner. If the documents are not proper, they promised to refund the amount. I paid the amount of * Lakh and r...

May 01, 2024 by Lakshmanan J

Not refunding the amount as cash (Arrivae Interiors) ^Open

I agreed to do a project for my house with them due to the partnership of my builders and them but it’s been * months no work started and now they would not refund the amount directly but just as store credits so it is just not acceptable....

Apr 29, 2024 by Sujata Vishwakarma

Nobroker not initiating refund (Nobroker) ^Open

I subscribed to nobroker CPMS Premium plan on **/**/****. This is a plan under which if the apartment is not rented out (within * months), the amount will be refunded. The plan expired on **/**/**** and the apartment was not rented out. I ask...

Apr 27, 2024 by Ankur Jain

Delayed compensation for flat not received (Aims Golf Town Developers Private Limited) ^Open

This is regarding my flat D ****. We have made the **% payment and there has been no movement in the construction of the flat or possession. Flat booked in **** and still no sign of completion. We had filed a complaint for delay compensation...

Apr 23, 2024 by Lakshmi T.S. Kutty

Hostel management threatening to leave hostel (Sri Balaji Premium Space For Women Hostel) ^Open

Hi, This is Akshi Purohit staying in Sri Balaji Premium space for women hostel. The hostel management and workers are creating unnecessary problems and forcing me to leave the hostel. When I complained about the worker's misbehavior to the hos...

Apr 20, 2024 by Akshi Purohit

No service provided as per contract (Nobroker Technologies Solution Pvt Ltd) ^Open

Have taken NRI Super relax plan from Nobroker, ** days ago. Horrible experience., the sales rep Sai Bhavana Medi followed up for subscription and payment vigorously and gone incommunicado post payment. As a part of the service the company was t...

Apr 17, 2024 by Rammohan Prabhakar

Unreasonable delay of possession of new property (Realtech Nirman Private Limited) ^Open

I booked two * bhk flats(in ****) from Realtech NIrman - Rajotto property in newtown, Kolkata, it was supposed to be handed over by Dec ****. But due to covid they got extension from HIRA till Sep **** (* months extension). On enquiry I got to ...

Apr 15, 2024 by Sayanti Sarkar

Technical Issue with Freedom Plan not resolved after multiple followups (No Broker) ^Open

Purchased freedom plan on Friday ** April and its ** April and still my account isn’t activated. After follow-up I was informed that there is some technical issue and it will be resolved over next ** hours. After multiple assurances the accou...

Apr 14, 2024 by Mrunmayee Ladkhedkar

Owners contact getting as promised (No Broker) ^Open

I purchased a plan on no broker for **** on *th morning. I tried to get owners contact number as I was looking for apartment on rent in Chennai. They told me my account will be active only after ** hrs I waited for it and wasted my one day in ...

Apr 09, 2024 by Megashree Vijay

NoBroker took rs (Nobroker) ^Open

NoBroker took ***** rs to do khata transfer and for the last * months, nothing processed. Now when I'm asking for a refund of my money, No Broker is not responding to mail or calls. Don't believe in any big amount transaction with no brok...

Apr 02, 2024 by Sandeep Dash

Move In Issues for Rented Property (Nobroker) ^Open

We recently moved into an apartment managed by NoBroker, which was supposed to include deep cleaning, pest control, and an inspection check as part of their services before moving in. Upon moving in, it became clear that not only had pest contr...

Mar 31, 2024 by DKaur Sattva Resident

Complaint against SanCity developer (Sancity developer ) ^Open

Good morning My grievance is against SanCity developers, Bangalore (CEO Mr Vishwa Cariappa. ) In **** one site was booked in my daughter Rati Sankriti’s name for Rs. *,**,***/- to be registered in * years including registration and in **...

Mar 30, 2024 by Meera Narayan Sankriti

Nobroker Service not provided for Freedom Plan (Nobroker) ^Open

You purchased the Freedom Plan from NoBroker, but despite waiting for three days, you have not received the promised services or access to flats. Now you seek a refund due to the lack of service provision and multiple unsuccessful attempts to r...

Mar 25, 2024 by Jaimeen Trivedi

Refund not initiated (Livspace) ^Open

I went to livspace experience center on **th of Feb. Namesake designer who was in reality a salesman called Rufid Tanaji. He then went to my property and took measurements and showed a demo. I wasn't happy with it so I said you haven't optimize...

Mar 21, 2024 by Tushar Dasgupta

Not giving payment (Virender Jangra interior decorator) ^Open

Virender Jangra Interior decorator is not giving my payment of bill no.** and ** of my bill book. bill date **/*/****. I Have called him several times on his mobile number +************ for payment but he is not giving my payment. I have been h...

Mar 20, 2024 by Amandeep Makkar

Owner not returning security deposit and deducting it unnecessarily (Sindhu Vadakke) ^Open

We have rented one * bhk flat in Bangalore from ** April **** through Azuro property management Bangalore. Communication between tenants and owner is always handled by Azuro property consultant. We also paid ***** as a brokerage fee to Azuro co...

Mar 18, 2024 by Sayli Dinesh Patil

REFUND FROM DEVELOPER for PROJECTS NOT EXISTING NOW AS PROMISED (Expat Projects And Development Private Limited) ^Open

The promised project did not took off as promised at Locations promised. No refund till date...

Mar 16, 2024 by RAJKUMAR MANN

Not returned my money (No Broker App) ^Open

I urgently needed flat for rent.So i purchased Relax plan of no abroker app of cost rs. ****.**.I specified all my requirements .Still they sent me list of flats which were not matching my requirements .It was just a formality from their side.T...

Mar 14, 2024 by Himani singh

Super Money Back Plan for House Sale not Refunded (Nobroker) ^Open

Refund of my SUPER MONEY BACK PLAN for selling my house by No Broker is pending since more than two months. I had taken this plan in July **** to sell my residential property in Ghaziabad, UP. The property could not be sold with help of No Bro...

Mar 07, 2024 by Syed Qais Hayat

Advance not refunded (padmavati ladies pg banglore) ^Closed

I had joined this paying guest named padmavathi ladies pg in sudhama nagar banglore on August **st **** by paying advacnce of **** of which they have assured they would return *.*k to us, but now they are not returning the remaining advance...

Jan 15, 2024 by sneha kabade

Legal services (No Broker) ^Closed

I have opted for khata service and they didn't do not they respond to my calls and messages due to which we lost a customer who was interested to buy the house I am still not getting any response from them...

Jan 12, 2024 by Nagaraj Joshi

Relax Plan Issue (No Broker) ^Closed

Hello, my name is Rahul. I have subscribed relax plan from no broker on *th december. And they provide me personal manager to find me property, after ** days, they found me one property, i was ready to take. So my relax manager was one who talk...

Jan 01, 2024 by Rahul vats

Money taken but package not activated (Nobroker) ^Closed

After paying the amount a couple of times, nobroker team is not letting me use my services that were promised to me. The package lets me get access to ** owner contacts. But I did not get access to even * owner contact. It keeps showing that th...

Dec 27, 2023 by Harsheet Singh Narang

Amount not credited to beneficiary account (Nobroker com) ^Closed

My name is Srinivasan, We have pay the rent via nobroker app on ** Dec **** and we have wrongly entered the beneficiary account number. Beneficiary share all the evidence bank statement and email confirmation from bank aslo . We have raised the...

Dec 18, 2023 by Srinivasan G

Frod (AMIT VIP TRENDING INVESTMENT COMPANY ) ^Closed

mera sath frod ho giya hai mana telegram ma daka invest ka or mana number liya waha sai or muja ap itna itna invest karo apko acha paisa mila ga mana total ***** diya but unlogo na muja refund nahi diya or block kar diya hai pz mera help kar Do...

Dec 05, 2023 by Akash kumar sharma

No Broker not responding after sending me an incorrect rental agreement (Nobroker) ^Closed

I approached No Broker for a rental agreement. I have been getting this from them for the past * to * years. This year No broker updated incorrect name on the rental agreement. I reached out to their team and asked them to correct or send up...

Dec 04, 2023 by Swaroop Chilli

Nobroker creates fake photos for rental and cheats customer (Nobroker) ^Closed

I already have an open complaint. Total amount paid for freedom plan was **** and I reported more than **-** property and called them almost ** times related to this and they confirmed it will be added after I complete all ** contacts. They men...

Dec 01, 2023 by Alan Abraham

Worst legal services (Nobroker) ^Closed

I hired NoBroker legal services for khata transfer in Bangalore , they called me up and asked to make the payment immediate as there is discount and after taking the money there is literally no updates , it’s been * months I am still not sure...

Nov 29, 2023 by Amit

Cheating customers with wrong and fake information (Nobroker) ^Closed

I tried nobroker rental app and paid for the freedom plan. It has ** owner contacts. They first gave a smart search option to search houses that helped me to enter my work location and select the distance within * km. After viewing many nice o...

Nov 25, 2023 by Alan Abraham

Property listing (NO BROKER COM) ^Closed

We had taken no broker owner pg freedom plan on * of October as the no broker relatonship manger had promised after takin this plan your property will be listed in top ** list . But after few days we checked our property had been listed on ** n...

Oct 31, 2023 by Urmila

Not refund money Rs 3435 (No Broker) ^Closed

I took rent agreement service with no broker on ** sep ****, but later due to my owner is out of city, cancelled the request on ** sep **** and they said we will refund your whole money within * working days. But after that they took more than ...

Oct 27, 2023 by Pawan Kumar

Package not delivered (Nobroker) ^Closed

I created order and paid *** rupees on *th oct, for rental agreement but even after ** days it is still not delivered. On **th oct rental agreement came to my home but delivery person did not delivered it. Nobroker backend system and deli...

Oct 17, 2023 by Vijay kumar rohit

Poor service (Nobroker) ^Closed

I subscribed for their Tenant relax premium plan and I paid Rs.****/- for that, and its been * days I was not able to take any owners contact from thir application, and the worst thing is No one is Proper responsible for this and this is very b...

Oct 17, 2023 by Reju

Project Not completed within time (Nobroker) ^Closed

I've given Interior work to Nobroker and they promised me that they'll hand over the project within **days. But now it's been more than *** days still the project isn't completed....

Oct 12, 2023 by Abubakar Sayyad

Refund pending since 7 months (Nobroker) ^Closed

I had reserved a property for rent in pune during March **** with the help of nobroker app where Mr. R.N.V.V Prasad contacted me for the advance amount which he assured is refundable. Due to some circumstances, I had to cancel the property and ...

Oct 11, 2023 by Ajinkya Pravin Adhav

No efforts (Nobroker com) ^Closed

They convinced us to buy seller super relax plan to sell our property. But no efforts from the team. After day * of buying the plan they were so irresponsible. Now they are claiming that plan is over and money won't be refunded. We need ju...

Oct 10, 2023 by Sangeetha G

Nobroker plan not activated (Nobroker) ^Closed

Its been * week and plan is not activated for getting property seller contacts ...

Oct 10, 2023 by Lloyd Dsouza

Subscription plan discontinued without property finalization (Nobroker) ^Closed

I had planned to finalize a property but didn’t go ahead with it. The owner of the property wanted to keep around ** carton boxes with his stuff and a wardrobe with his stuff inside in the rented apartment. I initially denied it and he later ...

Oct 09, 2023 by Preetish

No proper service provided (Nobroker) ^Closed

Adopted a relax plan from no broker for which I was promised ** + contacts out of which a lot of contacts were not valid and a lot of these properties were already rented out and was not updated half of the contacts were invalid and when I aske...

Oct 07, 2023 by Gayathri