Postal complaint online - Local post office complaints

Postal Complaints

Postal service is considered to be one of most cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lac’s as recorded in May 2008. There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination. In most of the cases it has been seen that the delivery boy has been at fault. So what can you do if you too are worried about the services offered by the post office or believe that they are not doing the work wholeheartedly and as a result you are recievng the documents late or sometimes not even receiving them? Let’s discuss the various ways in which we can file a complaint against the post office or the postman. Firstly you try to contact the customer care number of the Indian Post Office (1800 266 6868). Many complaints are resolved at this stage only as they value the customer satisfaction. Secondly go to pgportal.gov.in (Public grievance portal) and get yourself registered. Now click on lodge public grievance and then enter all your details correctly and select the department which you want to complaint against. Public grievance portal is an initiative started by the Central Government for addressing the grievances of general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Post Master in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office. Moreover, if the complaint is still not settled at this stage, then the consumer can approach the Chief Postmaster General of the respective area. The address of the Chief Postmaster General are provided here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
Moreover there are many online portals/consumer forums which help you in resolving the postal complaints such as Voxya which provides legal help and helps in sending the legal notice to the Post Office addressing the issue. We generally receive about 100s of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Package not delivered (Trackon Courier) ^Open

The package was not delivered after it arrived Indore and returned without intimation. On complaining the courier company sent message to contact booking branch. The contact number provided is not reachable. Consignment number ********** dt. */...

Aug 23, 2019 by Bishnu Khandelwal

Deficiency in service and cheating (DTDC) ^Open

My client Dr Nityananda Patra sent some important document to Registrar Bankura University on **.**.**. Tracking Number- K******** But, unfortunately, the document was not delivered on time as the courier receipt was not attached to the docu...

Aug 21, 2019 by Suman Patra

Food items damaged & add expenses due to delay (INTERNATIONAL COURIER POINT) ^Open

"Shipment food items & pooja items, ** kgs booked on **.**.**** to ct, the USA for my granddaughters Annaprasana on **.**.****. They assured to reach within * days. Shipment dispatched on **.**.****. Food items damaged & pooja items purchased a...

Aug 20, 2019 by MULUMUDI SREENIVASA REDDY

Microwave rice cooker and crockery damaged (Drs Dilip Roadlines Pvt Limited) ^Open

I had booked DRS DILIP Roadlines (Agarwal Packers Pvt Ltd) on **th May'**** to ship my goods from Hyderabad to Bangalore. I was given a quote of **,*** INR which was higher compared to other service providers on a promise that the goods will no...

Aug 19, 2019 by Rohit Arya

Package not delivered (Professional Couriers) ^Open

I booked two couriers containing rakhis and chocolates on behalf of my wife on **.*.**** at abids branch of professional couriers. While accepting courier they told about super fast ** hour delivery and charged premium rate at Rs ***/- per pack...

Aug 17, 2019 by Kiran varma balagam

Package not delivered (Track On Courier) ^Open

My sister sent the courier from Nashik for Raksha Bandhan. *. She asked track on if it will be delivered and they promised it will be. *. Since * days I am waiting for courier no updates came from the track on. *. Today I checked the websi...

Aug 17, 2019 by Yogesh shankarrao Jadhav

Unprofessional behavior and non delivery of parcel (Professional Courier) ^Open

There was a courier booked through Professional courier from Nutrahealthcare, Surat to Viviora Lifesciences, Hinjawadi, Pune on Aug *, ****. It wasn't delivered till Aug **, ****, though the courier arrived in Hinjawadi branch of the said couri...

Aug 16, 2019 by Revan Pujari

Car not delivered (Neelkanth logistics) ^Open

I gave my car i** DL*CAJ**** *.* cc **** model colour beige light coffee. At the time of picking on *th August, they took **** cash than *x**** then ****. As of today **th of August, they said it will be delivered after ** more days. He is ope...

Aug 15, 2019 by Sanjeev Kumar verma

Package not delivered (Shree Tirupati Courier) ^Open

I am working in Indian Bank Chadayamangalam Br (Kollam, Kerala). I am a native of UP. I applied for a home loan in Godowalia Branch Varanasi. Branch dispatched all my original documents on **.**.**** from Varanasi to Indian Bank Chadayamamagala...

Aug 09, 2019 by Ajai Kumar Chaubey

Yesphone21.com is a fraud and DTDC is also involved in it (Yesphone21.com) ^Open

I ordered a Xiaomi Redmi K** Flame Red from Yesphone**.com on dated * August **** for Rs *****/-. But I received through Mini Bluetooth speaker DTDC currier Docket No. M********. I tried to contact them thought contact number and email id supp...

Aug 08, 2019 by Samoail shaikh

Taken service for Bike transfer but no bike transferred even after 20 days (Gati Safe Cargo Movers) ^Open

I have booked a bike through this company in Chennai to transfer it to Baroda. Praveena is the name of the person, booked on **th Jul have the receipt with me for transport charges and insurance amount. Till now the bike has not reached and no ...

Aug 08, 2019 by Radhika

Package not delivered (FedEx) ^Open

My parcel was delivered to my address without my consent and delivered to the unknown person without calling me. On * Aug its been week, I am coordinating with FedEx but no resolution and I want it to deliver at my address....

Aug 07, 2019 by Gaurav Parteek Singh

Duplicate products send to courier (Bluedart) ^Open

I am living in Karimnagar Telangana. I purchased the Samsung Bluetooth through online on **.**.**** that time online showing original products but online sellers sent the duplicate products. The offer was one+one that's why I choose those produ...

Aug 06, 2019 by Ramesh Kumar vemula

Package not delivered (Fed Ex) ^Open

Courier from china which contains a master bill of lading of my sea cargo which was couriered on **/**/**** and reached Chennai via Banglore for clearance on **/**/****. Later they asked me for some KYC documents which all were submitted on **/...

Aug 05, 2019 by GANESHAN

Package not delivered however updated as delivered (DTDC) ^Open

First time I have used this DTDC service and have a pathetic experience from the branch of Azamgarh Raidopur. People called Himanshu Gaur ********** and Mansi (**********) from that branch are least bothered about their service towards customer...

Jul 28, 2019 by Manish

Speed post consignment not delivered (India Post Department) ^Open

I had booked a speed post on ** Jul ** at Himayathnagar PO (Pin-******). My consignment No is EN*********IN. The tracking on the website is updated only till ** Jul ** and the delivery is not known/updated. I had called up the toll-free enquiry...

Jul 27, 2019 by CDR G BINDU KUMAR

Package not delivered (Delhivery) ^Open

I have sent a courier via Delhivery. After * weeks I have asked for proof of delivery but they simply said the courier is lost and they can pay only Rs. *** (since I have mentioned the value as Rs. *** while sending). But the actual product val...

Jul 25, 2019 by Muthu Nathan

Partially delivered product (Gati Kwe) ^Open

We booked two packages into * docket via Gati to be transferred from Noida to Pune. Assured delivery date - **th July ****, on which of course we didn't receive our packages. However on **th July, we received only * package and for the other, t...

Jul 25, 2019 by Siddhant Mishra

Package not delivered (DTDC) ^Open

I paid for dtdc plus service for a courier to be delivered from Hyderabad to Tirupati. I paid for service on the **nd of July and I was promised of the courier getting delivered on **rd of July which was not the case. The website tracking said ...

Jul 24, 2019 by Raghuveer Raju Boosa

Package not delivered overseas to Melbourne (Courier Box & Total Courier and Cargo Services) ^Open

I have booked a consignment from Hyderabad to be delivered at Melbourne, Australia on the name of Ms Hemankshi Sharma on **.**.**** which was picked by one Mr Shekar whose number is +************ and gave an invoice vide ONFD No: ***** dated **...

Jul 23, 2019 by PHANI VEER KUMAR D.R.V