Postal complaint online - Local post office complaints

Postal Complaints

Postal service is considered to be one of most cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lac’s as recorded in May 2008. There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination. In most of the cases it has been seen that the delivery boy has been at fault. So what can you do if you too are worried about the services offered by the post office or believe that they are not doing the work wholeheartedly and as a result you are recievng the documents late or sometimes not even receiving them? Let’s discuss the various ways in which we can file a complaint against the post office or the postman. Firstly you try to contact the customer care number of the Indian Post Office (1800 266 6868). Many complaints are resolved at this stage only as they value the customer satisfaction. Secondly go to pgportal.gov.in (Public grievance portal) and get yourself registered. Now click on lodge public grievance and then enter all your details correctly and select the department which you want to complaint against. Public grievance portal is an initiative started by the Central Government for addressing the grievances of general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Post Master in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office. Moreover, if the complaint is still not settled at this stage, then the consumer can approach the Chief Postmaster General of the respective area. The address of the Chief Postmaster General are provided here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
Moreover there are many online portals/consumer forums which help you in resolving the postal complaints such as Voxya which provides legal help and helps in sending the legal notice to the Post Office addressing the issue. We generally receive about 100s of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Package Not Delivered (Delhivery) ^Open

My Parcel with AWB:************* was sent on by me to my family on **th of July ****, first delhivery's people was not updating the status clearly and on **th agust they cancelled my oder on their own. Now the status is showing returned.They ta...

Aug 17, 2020 by Vishal Jha

Kuldip real tradex private limited (Kuldip Real Tradex Private Limited) ^Open

I have deposited ****** in kulip real Tradex private limited on * Sep **** in Chapra, saran , Bihar. But when I went to take my money from the company it has ran away from that place and When few people like me went to Kolkata they told that if...

Aug 17, 2020 by Pradeep kumar

Claim ID Open from lastMonths (Jeeves Consumer Service) ^Open

I purchased tv with additional warranty from jeeves. Now its in warranty and products not working. I registered claim with them and tech visit done after * weeks times. Now After visit more tham * weeks passed and they keep saying me that part ...

Aug 17, 2020 by Dnyanesh Sambhaji Kurhade

Package Damaged (DTDC COURIER COMPANY Chennai) ^Open

Attention Sir/Madam The TV and the play station sent to Gwalior on **th of August from Chennai reached in damaged condition. Reference nos D********. Play station Please compensate for the damage to the TV and play station. We re...

Aug 15, 2020 by G Karthikeyan

Fraud mental harrasment by packers movers (Shyam Packers movers) ^Open

Namaskar, I have booked Shyam Packers & Movers for shifting of my household material from Ahmedabad to Gauchar (Uttarakhand) on **.**.**** as i have changed my job and new place of posting is Gauchar, Uttarakhand. Initially at the time of bo...

Aug 15, 2020 by Rohit

Delhivery Not delivering the order (Delhivery Private Limited) ^Open

Hi, Delhivery is not delivering my product even after repeatedly sending emails for * days. Delhivery Company failed to provide the promised service. Delhivery is cheating the customers but doing fake status updates[attached the proof]....

Aug 14, 2020 by Rishabh

Jeeves not resolved the issue (Jeeves consumer services) ^Open

I bought a Tv from flipkart and took extended warranty from flipkart's partner Jeeves. some days back I faced some issue in my Tv, then contacted jeeves to repair that, after some days they told, product part pending and we will arrange part t...

Aug 14, 2020 by Rafi us shan

Import Shipment Not Delivered (DHL Express Ernakulam) ^Open

This is to bring to your kind notice that we have booked for an import Shipment by paying Rs. ****.** to S EXPRESS (INDIA) PVT LTD on ** Mar ** ( Transaction Ref No. ATOMN****** ) for a shipment having value of *** USD vide FLIR Integrated Ima...

Aug 14, 2020 by Biju Cherian

Speed post article not delivered (India Post ) ^Open

Tracking number: EU*********IN Complaint number: **********, DPOST/E/****/***** Complaint : *. I booked an international Speed Post article on **st July **** destined for Turkey. Just after reaching Ghaziabad, it has stopped showing...

Aug 14, 2020 by Vidit goyal

Percel Not delivered and when i cancel it now they are not Return Also (Delivery Couriers) ^Open

On **st july my percel was pickup from Guwahati E and the estimated delivery date was *rd August but after pickup after the end of everyday the estimated delivery date get extend by * day each and every day from *rd August to *th August the del...

Aug 13, 2020 by Nabajit mandal

Pathetic service by Delhivery (Delhivery com) ^Open

Pathetic service by Delhivery. My parcel was due for delivery on *th August ****. It is not yet delivered. Delay on delivery by * days & now they are asking for * days more. Parcel lying at there City oddixe. This company is not available to c...

Aug 13, 2020 by Hemant Powale

Wrong shipment received with my tracking details and my shipment is missing (Delhivery courier) ^Open

I ordered * shipments through Delhivery courier. In that * shipments contains accessories and * shipment is Guitar costs *****rs. In delhivery portal it shows all are picked up and shipped to destination, but while receiving one shipment with t...

Aug 13, 2020 by Siva Durga Teja Arigela

Package not delivered (Gati Safe Cargo Movers) ^Open

With reference to docket # *********, I was expecting to receive my packages by *. After verifying the status, I found that my belongings are lying in Patna since last *-* days. A wrong update has been uploaded on the tracker as nobody has visi...

Aug 13, 2020 by Ravi Kant Sharma

Payment not releasing (Rapid Delivery Pvt Ltd) ^Open

In january i have joined this company as a seller i send many product through rapid delivery but the stuck all my cash on delivery remittance and not paid a single rupees i have mailed many time to their employees but the do not giving response...

Aug 13, 2020 by dharmveer

Package lost by FedEx and not responding to issue (Fed Ex) ^Open

I have ordered ** number of ICs from R S Components. They have dispatched it through FedEx courier. The FedEx has lost the courier. Now they are not responding to this issue. I am daily calling them and asking for reimbursement. Daily they are ...

Aug 12, 2020 by Enlite Research Pvt. Ltd.

Package items missing (Dtdc Madinaguda) ^Open

On **th of Aug my daughter in law from Hyderabad have parcel few things from DTDC Madinaguda beside bata branch (branch owner name Shiva (pH: +************) So on Aug **th the parcel has delivered to us to our surprise we opened the package ha...

Aug 10, 2020 by Kamlakar Raju

PAN card not delivered (Trackon Couriers P Ltd) ^Open

I could not get PAN card which was shipped on **-Jul-****. I was trying to contact Ms. Trackon but neither phone is connected or if connected nobody picks the phone. Tried multiple times but no reply. The complaint page on their site is also no...

Aug 10, 2020 by Mahesh Botre

Shipment not delivered (Delhivery) ^Open

My shipment was supposed to get delivered by **th july but uts been **th August I haven't received it yet. Moreover none of the executive are helping me out. I asked several times about the contact details of the person where my shipments are b...

Aug 10, 2020 by Tanmoy Chatterjee

Shipment not received yet (Delhivery Courier Pvt Ltd ) ^Open

Have escalated no help at all - Attaching the summary of Mail. Bloody Shit Service does it really Need such a F***ing long time to get delivery from Mumbai to Bangalore. I'm completely fedup of your Pathetic & Horrible service that I have t...

Aug 09, 2020 by Khann

PRODUCT MISSED OF A PREPAID ORDER (Delhivery Courier Pvt Ltd ) ^Open

MY AWB NUMBER ************. TAX INVOICE-JK********** I HAVE ORDERED A PARCEL OF RS ***/- PREPAID ON DTD-**/*/**** CONSISTING OF * PACKETS OF JOCKEY MASKS. I HAVE RECEIVED OF TWO ONLY. ITS SO PATHETIC SERVICE FOR A PREPAID CUSTOMER AS THIS C...

Aug 08, 2020 by GANESH KHATUA

Fake return pickup attempted (Delhivery courier) ^Closed

Dear sir this AWB number ************* for generated for the delhivery courier the pick up schedule for ** July **** and fake attempted trangastions on ** July and **/**/**** Mr Mukesh Meena is DC head for sawai madhopur this man is mad and ...

Aug 05, 2020 by Parag

Money not refunded (Reba logistic pvt Ltd) ^Closed

This is to inform you all that Reba Logistics Delhi is a fraud logistic company. I asked Just.Dial to give me some Logistics Company detail some ** days back in the month.of July ****. Then Mr Piku Singh from Delhi contacted me on phone and tol...

Aug 04, 2020 by Prem Vazirani

Item missing lost stolen in transit (India Post ) ^Closed

Ratnamson fountain pen of Rs. **** is missing from the parcel delivered to my security gate. Received the parcel with clear signs of tampering and pen has been removed / stolen. Complaint has also been lodged with India Post....

Aug 03, 2020 by Vinod Rajan

Not attending to the complain and packages broken (Drs Dilip Roadlines Pvt Limited) ^Closed

I have booked a consignment vide GC number -******* from Kolkata to Hyderabad booked from Kolkata as on **/**/****. On unpacking it is found that the new LED TV, Microwave ,OTG and crockeries have been damaged severely. I have tried to contact...

Jul 31, 2020 by Debmalya chowdhury

No Response for complaint over phone web Query (DTDC) ^Closed

I have contacted DTDC phone support * times for a status update. Everytime I called I get a response that "we have registered a complaint & escalated to concerned department, they will respond with the exact status of shipment". But for past * ...

Jul 31, 2020 by Avik Bhattacharjee

Package Not Delivered (DTDC) ^Closed

Hi Team, I have sent courier with DTC on **th July. My Shipment with tracking ID B******** is still in Hubli while its suppose to get deliver to Gadag (Pin code ******) Tracking the same on DTDC portal shows no update since **th July. A s ...

Jul 30, 2020 by Sunil N

PACKAGE RETURNED WITHOUT MY PERMISSION (Delhivery courier) ^Closed

I have ordered through online shopping site Club factory before it was banned and my package has reached for delivery in my area, that was the time triple lockdown was initiated in our area. And without my consent the courier service has return...

Jul 30, 2020 by Aleena Justin

Package not delivered (Ecom Express) ^Closed

My AWD no ********** i have not received the package yet it is almost one month and the package is in delivery center...

Jul 29, 2020 by Nazar

Package not delivered to customer (Ecom Express) ^Closed

AWB number- ********** The tracking site shows it is been delivered to the customer but the customer has not received it. When asked the executive who has received it they say family member how does the delivery boy know if its a family member...

Jul 28, 2020 by Invalid Number

Movers and packers fraud (Reba logistic pvt Ltd) ^Closed

I booked a transport for moving noida to jabalpur on ** july ****, and travel date was ** july ****, after paying advance payment of *****/-INR the denied to come and load luggage . they also promised to return amount , but now their phone is...

Jul 28, 2020 by shailendra haldkar

Package Not Delivered (DTDC) ^Closed

Tracking No. Z******** This parcel was send from Lucknow, UP to Mumbai, Maharashtra on *nd July **** and was supposed to be delivered in * days for which I paid Rs***/- But still after more than ** days it has not been delivered to me.. I've...

Jul 28, 2020 by Abhishek Bhowmick

Driftdeals com Ecom logistics cheats and fake products (Driftdeals com Ecom logistics ) ^Closed

on **/july/**** purchased portable air conditioner from driftdeals.com. i received a damaged, leaking and not charging product. Called ***********(NO RESPOnse). emailed info@driftdeals.com (NO RESPONSE, emailed help@driftdeals.com (bounce back....

Jul 28, 2020 by Emmanuel Thompson

Package lost by gati not delivered (Gati Cargo) ^Closed

Booked * luggage with gati from Ranchi to Bhopal. * got delivered and * misplaced by gati. After * months of followup , Gati customer support told baggage is lost and no claim will be given ....

Jul 28, 2020 by Garima Nagar

Package not picked up refund not being initiated (Delhivery Courier Pvt Ltd ) ^Closed

My AWB NO- ************* , i had booked order in the morning , but noone has contacted me in regard to the picking up of the order , how will my order reach on time in this manner , i feel helpless , this is a very bad policy , noone contacte...

Jul 28, 2020 by Ajuni

Package not delivery its been 50 days (Dtdc courier madurai) ^Closed

My item was supposed to deliver to nizamabad telangana from madurai. But the item is at dtdc hyd hub from June **th ****,its nearly **days.even I spoke to dtdc customer care. make sure to send the item. Reference number is D********...

Jul 27, 2020 by Ramya

Courier guys newer contact you and fill information that they ve contacted and receiver didn t respo (Ecom Express Private Limited) ^Closed

I have ordered screen guard from Amazon that was to be delivered by Ecom Express. The parcel at their branch and I've got msg that it is out for delivery with no contact of courier guy. I waited for call, I didn't received any call from Ecom E...

Jul 25, 2020 by Rakesh Patil

Personal package worth is missing as per the customer support (Delhivery Private Limited) ^Closed

Have shipped my unsealed package from my hyderabad (on **nd July ****) to Bangalore. Package has reached the last dispatch center within * days as per the tracking. After that no update at all. Customer care support says that they lost the pack...

Jul 25, 2020 by Deepak Munisami

Cancel my package by delivery boy (Ecom Express Private Limited and myntra ) ^Closed

My package from myntra was canceled by Ecom Express's delivery boy..he was so arrogant and he didn't follow the rule of COVID-**. He didn't wear proper mask,gloves. At the time of first parcel from them,i asked about it,he answered so arrogant...

Jul 24, 2020 by Manjiri barse

Package not delivered (Fedex India) ^Closed

I have placed an order for manduka mats on ** june ****. The mats were shipped from USto India . I stay at hyderabad and the parcel reached Bangalore on ** june **** and is presently lying at customs Bangalore. I booked the parcel with my nam...

Jul 23, 2020 by Vepa Sujata

Package Not Delivered (Delhivery Courier Pvt Ltd ) ^Closed

There was a delivery scheduled for my order on *th of July. But my parcel is stuck in Sonipat since past **-** days. I’ve constantly mailed the courier company regarding this issue but they are only making false claims and not delivering my p...

Jul 22, 2020 by Jagmeet