Postal complaint online - Local post office complaints

Postal Complaints

Postal service is considered to be one of most cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lac’s as recorded in May 2008. There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination. In most of the cases it has been seen that the delivery boy has been at fault. So what can you do if you too are worried about the services offered by the post office or believe that they are not doing the work wholeheartedly and as a result you are recievng the documents late or sometimes not even receiving them? Let’s discuss the various ways in which we can file a complaint against the post office or the postman. Firstly you try to contact the customer care number of the Indian Post Office (1800 266 6868). Many complaints are resolved at this stage only as they value the customer satisfaction. Secondly go to pgportal.gov.in (Public grievance portal) and get yourself registered. Now click on lodge public grievance and then enter all your details correctly and select the department which you want to complaint against. Public grievance portal is an initiative started by the Central Government for addressing the grievances of general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Post Master in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office. Moreover, if the complaint is still not settled at this stage, then the consumer can approach the Chief Postmaster General of the respective area. The address of the Chief Postmaster General are provided here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
Moreover there are many online portals/consumer forums which help you in resolving the postal complaints such as Voxya which provides legal help and helps in sending the legal notice to the Post Office addressing the issue. We generally receive about 100s of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

FEDEX Incorrect Custom Duty and taxes (Fedex Express Transportation And Supply Chain Services India Private Limited) ^Open

Fedex's unfair business practices. Below are chain of event in short. (*) Fedex failed to advise any amount of duty/taxes when asked for KYC document. This is for CCTV Kit that I ordered from overseas. (*) Incorrect Invoice - HSN code and inc...

Jun 24, 2020 by Vivek Singhal

Not yet deleivered (Professional Couriers) ^Open

DOcket NO NSK****** is handed over at Nashik Bracnch (***********) on **th June. It is not yet delivered after ** days. Professional Courier teams are not yet responding and giving accurate clarity where is the shipment...

Jun 24, 2020 by DInesh

Mobile exchange rejected (Ekart logistic ) ^Open

The ekartlogist dehradun guy came very late to my house And he didn't know how to verify the exchange mobile phone, he called his boss and the boss replied him tomorrow other guy will deliver after checking my phone. I complained to customer...

Jun 23, 2020 by Navin thapa

Package Not Delivered (Gifts coming from Netherlands) ^Open

****** ***** Lady call me in Indian number and said your parcel arrived in Mumbai , pls pay ***** amt for custom clearance . After that receive individual person account details to transfer money . I asked him why are you giving the account d...

Jun 23, 2020 by Nisha

Package not delivered (Professional Couriers) ^Open

Way No. HRD******** Its beeb * months now but my courier is not yet delivered, one is reachable on phone from Professional couriers. Worst company i have ever seen.. I should have selected Blueddart instead of Professional...

Jun 21, 2020 by Tauseef Ahmed Khan

Parcel not delivered (Gati Kwe) ^Open

I transported my * parcel from trivandrum to jamshedpur from * june . It was supposed to reach its destination On **th june **** . But there no updates of my parcel after reaching jamshedpur on **th June . I called custumer care and visted the...

Jun 21, 2020 by Manish kumar

Package damaged (Indian Postal Service) ^Open

My earphones ( skullcandy)worth RS.**** had been sent on **/**/**** from Devarakonda ( nalgonda district , Telangana) via indian postal service ( speed post ) by my father .i have received it on **/**/**** .At the time of sending the product it...

Jun 21, 2020 by Prasanna kumar

Delhivery courier delayed for 10 extra days and package not yet delivered (Delhivery Courier Pvt Ltd ) ^Open

I have been following up with the courier company and the seller from Bhopal. Courier people are delaying intentionally and within Bangalore, they have delayed for * days now, but still not delivered yet. Seller stopped responding to me and giv...

Jun 20, 2020 by Shailesh Dyade

Item not picked up (Raushan kumar) ^Open

On **june i booked a pickup service from delhivery they i had already paid the charges and the pickup date was given by them was ** june but no one contacted me on that day. I think it will be done on ** june but on ** no one contacted me and w...

Jun 19, 2020 by Raushan Kumar

Package Not Delivered (Delhivery Courier Pvt Ltd ) ^Open

We have Purchased goods from jaipur , supplier booked it through Delhivery Courier Pvt.Ltd on *rd june ****. Package reached Lucknow hub on *th June ****. we have not been contacted by courier people , nor anyone came to deliver . we have comp...

Jun 18, 2020 by Rakhi Srivastava

Package not delivered (Fedex India) ^Open

I ordered computer parts from an online website. The website shipped the package with Fedex India courier service on **/**/****. Scheduled delivery date given by Fedex was **/**/*****. Today is **/**/**** but the parcel is not delivered. T...

Jun 18, 2020 by Abhishek bhal

Courier service (Delhivery) ^Open

How can your service guy return my product without consulting me? I needed my shipment very urgently when i call the courier guy and asked about it he says that it was auto returned service guy named ajay singh delhivery office chunar,Mirzapur ...

Jun 18, 2020 by Rajat singh

Received damaged product (Ecom Express) ^Open

I received damged product .. and box was all wet.. it was filled with water inside...

Jun 16, 2020 by Srishti Jain

Sir I am Loknath Tripathi I serving in Indian Army Sir I booked household and goods to Reba logisti (Reba logistic pvt Ltd) ^Open

Sir I am Loknath Tripathi, Sir I booked household and goods to Reba logistic from Amritsar Punjab to Kanpur for a sum of Rs ***** and pay advance to Reba Company for a sum of Rs *****/- through person of Reba Logistic Mr Naveen in Amritsar cont...

Jun 16, 2020 by Loknath Tripathi

Parcel lost by the company On Dot Courier Express Cargo company (On Dott Express Private Limited) ^Open

We sent a courier through On Dot Courier & Express Cargo company on **.**.** with gst bill. Waybill No : ***********. Parcel was intra-city from New lajpat Rai market, Delhi, to Lajpat Nagar, Delhi. It was supposed to reach in * day. We kept r...

Jun 15, 2020 by Sahib Deol

Package not delivered (AliExpress) ^Open

I had ordered this on march **,approximately * months back,and i waited for long due to covid,the aliexpress team rejected my dispute stating it had arrived,it was a registered mode of transportation,but it had even reached india,it was going t...

Jun 13, 2020 by HARI R

Glovve com packers and movers damaged delivery items and cheated without processing claim (Glovve Packers And Movers Llp) ^Open

I have worse experience with Glovve.com and these guys are cheating people like anything. i cant even express in my words how these guys are cheating to most. Let me share my experience. In the month of March my plan was to move from Ban...

Jun 12, 2020 by Sidhartha Reddy Mandala

Package not delivered (Delhivery courier) ^Open

Dear Team, We gave shipment to delhivery on *th may however the delivery is not yet done and what we are getting is fake promises. They always say they are expediting the delivery however no action is taken everyone in delhivery is clueless ...

Jun 08, 2020 by Prashant Dongre

Package not delivered (Skyking Courier Service) ^Open

I have an Okinawa Praise Pro electric vehicle which I bought for my daily commute of ** KM (Home to office and vice versa). I have been using it for the last * months. Just before the lock-down in March my charger broke down which I have sent f...

Jun 06, 2020 by Prateek Das

Package not delivered to the receiver (The Professional Couriers) ^Open

Hi, I have sent few documents to Poland from Bangalore through professional courier. The receiver confirmed that they did not receive the package. When enquired about the same the professional courier people replied over mail with the proof ...

Jun 05, 2020 by Vinay Thammavarapu

Courier not received (Trackon Couriers Pvt Ltd) ^Closed

...

Aug 28, 2019 by DINESH KUMAR

Breakage of television in transport (Agarwal Packer & Movers) ^Closed

In the month of march I have to sift from kolkata to patna,I took the service of agarwal packer and movers,they didnot mention to take the insurance for the goods.They didnot delivered the goods in time,after lots of querry they delivered my go...

Aug 28, 2019 by SUDHANSHU JHA

Package not delivered and showing as delivered (Xpreesbees) ^Closed

I made an order through paytm mall. A watch and a slipper on **th Aug ****. Delivery through Xpressbees. On **th Watch arrived at location hub ernakulam and in paytn app order shows which is delivered. And it's **th till now order no lt deliv...

Aug 28, 2019 by Vishnu V

Package not delivered (Skyking Courier Service) ^Closed

One a important documents whose value is more than amount, since a long time after ** days courier has not been dispatched on his destination but arrived destination district...

Aug 27, 2019 by Bibhanshu Baibhav

Package not delivered (Delhivery courier) ^Closed

The package is marked delivered without my consent and the delivery boy is playing with me since last * days to get the product delivered...

Aug 26, 2019 by Soumya

Package not delivered (Delhivery courier) ^Closed

I’ve ordered * packages from * different places almost * weeks ago. I received one. The other shows that they’ve reached the office and out for delivery every day but never reach me. At the end of the day, they update that customer was unav...

Jul 18, 2019 by Sruthi Kodali

DTC worldwide packers and movers cheating (Dtc Worldwide Packers & Movers Bangalore) ^Closed

With a proper quotation, I agreed to move my things from Bangalore to Chennai by DTC Worldwide Packers & Movers Bengaluru. Even after one month of time they not giving an invoice for the paid amount. I have to submit it to my organization. On t...

Jul 18, 2019 by NambiRajan S

Package not delivered (Professional Couriers) ^Closed

I have not received order yet from one month. It showing in the same office. Please help with this....

Jul 18, 2019 by Venkata Kotaiah

Package not delivered (Dtc Movers And Packers) ^Closed

On **th May **** I shipped * suitcases and * cartons of household goods clothes, suits, memorabilia, expensive decorative items etc from Mumbai to Hyderabad. I was planning to reach Hyderabad after **nd Jun so asked them to deliver after that....

Jul 04, 2019 by Arvind Pandey

Higher charges for Part load (Patel Packers And Movers) ^Closed

With reference to Quotation No. **** dated */**/**** and Bill No.*** dated **/**/****, the below are the lapses and unprofessional services. The goods were packed at my home in Mumbai on *th June. An agreed amount of Rs. ***** was paid before...

Jun 30, 2019 by Shanmugasundaram

Package not delivered (FedEx) ^Closed

Please support. POD - ************ dated **.**.** Reached at Hyderabad Local FedEx facility on **.**.** Delivered on **.**.** (after a week) citing manpower issues & backlogs. Another courier: POD - ************ dated **.**.** Reached ...

Jun 07, 2019 by Preeti Suman

Package not delivered for 2 weeks (Fed Ex) ^Closed

I am supposed to get my package on **th May till date not delivered by FedEx team. Daily calling them repeating the same story again and again but no use. How very irresponsible to customers just saying a simple sentence our team following. Til...

Jun 02, 2019 by Preg

Shipment received in damaged condition (Woodlands Packers) ^Closed

Woodlands Packers from Chandivali Mumbai first quoted a price to transport a bike from Mumbai to Hyderabad. Once they picked the bike they called and asked for more money. When I said this is a fraud and I don't want their services they said ok...

May 13, 2019 by Priyanshu Rana

Wrong and substandard saree received (Ecom Express) ^Closed

I had ordered a red colour silk saree, but the saree that I have received is of an entirely different colour and extremely cheap cloth. I feel this is a fraud company and they are fooling innocent customers. The mob no ********** they have ment...

May 08, 2019 by Shashi Thapliyal

Package not delivered (Gati Cargo Movers) ^Closed

I gave the order on April **st ****. My order Dkt no: *********. My order no: ********* (Pigeon smart glass gas stove). Gati courier agent doing intentionally fraud delivery attempt. I asked with customer care about this. Again they provide ...

May 03, 2019 by K.eswarara rao

Courier not delivered (DTDC) ^Closed

The invoices valued *****₹ are courier to Mumbai address. The recipient did not receive the courier. Consignment no Z********....

Apr 29, 2019 by Kiran

Courier not delivered (Akash Ganga ) ^Closed

My article was couriered from Bandra Mumbai on **nd April with Shipment no. ********* through Akash Ganga courier. However, after * days there was no tracking update except " In transit". Frequent call made to Mumbai RO for Akash Ganga did not ...

Apr 27, 2019 by Shailendra

Bike not delivered on time (Gati Safe Cargo Movers) ^Closed

I sent my bike from Chennai to Gurgaon on March **th through Gati safe cargo movers. They have told me to pay **** on March **th. But the bike didn't deliver to Gurgaon yet. We tried calling and WhatsApp to them but they are not responding at a...

Apr 18, 2019 by Karthick kannan

My Courier has not arrived (Professional Couriers) ^Closed

My courier was dispatched from Mumbai on */*/**** and this had my passport. I was travelling to make a business deal worth of *******. But because my passport is stuck in the courier which I'm still waiting for it in Bangalore. I need sincere h...

Apr 17, 2019 by Muhammad Syed

Package not received (The Professional Couriers) ^Closed

My friend from Delhi sent a package to me (Bangalore) on *th April ****. The status shows in tracking app as delivered whereas I have not received the parcel yet. I don’t know where the parcel is. The courier boy didn't call me. I don’t kno...

Apr 15, 2019 by Arshiya fathima