Postal Complaints
Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.
Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.
If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.
There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.
In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.
Famous Postal or Courier Companies in India
1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.
2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.
3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.
4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.
5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.
Types of Postal Complaints or Courier Complaints
With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.
Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.
1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.
2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.
3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.
4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.
5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.
6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.
7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.
How to file a complaint against the post office or the postman?
Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.
1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
How to resolve courier complaints or postal complaints?
So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.
To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.
1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:
Delhivery - www.delhivery.com customer.support@delhivery.com
FedEx - www.fedex.com india@fedex.com
DTDC - www.dtdc.in customersupport@dtdc.com
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com customercare@xpressbees.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :
Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100
3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.
Most Common Issue Reported for Postal Complaints
Complaints
Incorrect order delivered by courier company (Delhivery) Open
My wife had ordered a dress using the Nykaa Fashion app. The clothing brand is called 'Moon Tara' and the delivery partner is Delhivery. The package seemed to have been in transit for a long time. Though the package had reached our city, there ...
Aug 04, 2023 by Swaroop Roy Raj
Never deliver parcel on time (Bluedart courier srinagar kashmir ) Open
These people are total waste ...within range of * kms they took * -* days to deliver ..they dnt know how to talk with customer...on each day I'm suffering becoz of bluedart courier of srinagar .so from now I wil never put my parcel through blu...
Jul 27, 2023 by Bilal nazir
CHEATING BY TRANSPORT COMPANY (gati relocation packers and movers bengaluru) Open
Company was paid *****/ against (INV-**** dated **/**/****) for transhipment and local transport and they have refused to provide service after payment and not returning money even after three months has lapsed...
Jul 13, 2023 by NANADAN SINGH
Denied home delivery (DTDC) Open
Tracking number R********. According to the DTDC tracking details our courier is supposed to be delivered by **/**/**. They have updated the status as package is not delivered. Seller has contacted DTDC team regarding this and they have forwa...
Jul 12, 2023 by Prathyusha K
Package not delivered (Delhivery) Open
I have issue with delayed courier. Express delivery which I paid for has not been even moved from Pune to Delhi for final delivery in Gurgaon, even after * days. Every day the delivery timeline is being extended by one day and the tracking show...
Jul 12, 2023 by Varun Jhingran
Package not delivered (DTDC) Open
My father sent mangoes from DTDC on *th July bia express deivery which should have been reached in *-* days. On Saturday(*th July) it was Out for delivery but I got message as below D******** is out for delivery.Plz share SMILE CODE (****)...
Jul 10, 2023 by Dipankar Lakhaiyar
Damaged my products while shipping (Porter Courier Services) Open
porter delivered my products to Mumbai and they were damaged. now porter is not responding. pls help...
Jun 24, 2023 by Dolly jain
Package not delivered on time (Kerry Indev Express And Velex Logistics) Open
The Courier service is updating the order "Consignee not available" without calling the cell phone. They are also updating the order with future delivery date though no one told them (If they never called and Consignee was not available then ho...
Jun 22, 2023 by Shipra Gupta
DHL Charging Heavy duty from customer without prior info notice (Dhl Express India ) Open
After the shipment (Personal) landed from Uk to India DHL asked me to pay customs duty which is **%. *) If I Had known this earlier very high duty while making an order I would have never used this DHL service for sure. *) After the pickup ...
Jun 21, 2023 by Abhaysinh Patil
Package not delivered (Xpressbees Logistics Solutions Private Limited) Open
I sent a courier from Ahmedabad to Bangalore but it is not delivered. The customer support of Xpressbees is saying that the package is damaged due to an accident and so we cannot do anything about it. ...
Jun 19, 2023 by Arpit Agarwal
Refund not Processing (SMAP LOGISTICS PVT LTD ) Open
Smap Logistics company is a fraud company they are not returning back mh SD amount as they said in January the work will be start within * month, It's been *months no work has been started and they don't have clear the company road map , They...
Jun 17, 2023 by Pran Mishra
Package claimed to be lost by the company (Atlantic Couriers) Open
The delivery of my consignment no. **********, which was dispatched from India on *th February ****, and has not yet been delivered. The online tracking portal for the shipment has only been showing the status as "awaiting connection" for a lon...
Jun 07, 2023 by Sagar S
DTDC DOING FRAUD WITH CUSTOMERS (DTDC) Open
On **st May i have sent a parcel to my friend in Surat Gujarat from Sivasagar Assam, at first they said it will take * days to deliver, on *th June they didn't deliver it on *th June they updated on their website that the parcel was out for del...
Jun 05, 2023 by Uzzal charingia
Wrong package delivered (delhivery com) Open
Hello , AWB: ************* I received different package which is not mine. It's totally different not even matched *%. The address is same but the package is totally wrong. And the package value is between ****-**** rupees. And the cust...
Jun 01, 2023 by Praveen reddy
Vehicle Not Delivered (Guru Kirpa Relocation) Open
I have booked a R** two wheeler vehicle from Delhi to Pune with Guru Kirpa Relocation As we have discussed earlier quotation was **** hundreds' but some how they have increased near **** Hundreds' the commitment was after delivering the vehicle...
May 26, 2023 by Sacihn
Package not delivered (Apsrtc Logistics) Open
I have sent an courier from Tirupati to Machilipatnam with AWB number : ********. its four days completed but still courier not dispatched...
May 24, 2023 by uday
Package not delivered (FedEx) Open
The item in the shipment was IPhone pro** and made shipment on Dec **, **** and Tracking Number: AWB ************. While tracking the item it still shows as transit for around two years .The recipient is not receiving the item and thus asked th...
May 22, 2023 by Manonmani
Given the product which i havent order (Shadow Fax) Open
The delivery came and taken *** from us and gave a parcel saying you have order but we haven't order any thing he cheated and took our amount *** I want my refund back...
May 14, 2023 by Anjali Singh
Filled in Recruitment Application mail not delivered (Gauri Shankar Courier and Cargo Channel Partner Shree Maruti Udaipur Chowkidinghee Dibruagrh Assam India) Open
I had booked a courier service at Gauri Shankar Courier & Cargo shop in Udaipur, Chowkidinghee, Dibrugarh, Assam on **/**/**** for delivery of my application for recruitment package (filled in Applications, Xeroxed Certificates, DD of Rs ****) ...
May 12, 2023 by Bikash Gogoi
Nobroker packers and movers damage and delays (Nobroker in) Open
Hello, This is with reference to my packers and movers booking : HSPM-*******. I have faced a lot of difficulties in this order and have had a horrible experience. The packers were supposed to come on **th April **** but i got a last min...
May 02, 2023 by Piyush Tulsiani
Recieved Lee s quantity (Meesho and ecom express ) Closed
We orderd * nos. But we reciviedonly one.....
May 16, 2023 by Tara Amrutha
Wrong product delivered (Shiprocket) Closed
I ordered baby pink colour rangoli silk saree but received some cotton saree...
May 14, 2023 by Tripti
Package not delivered (Shiprockert) Closed
I ordered a power Bank in * th may but didn't received any updates.either delivere my parcel or refund my money back otherwise I'll file a complaint ...
May 13, 2023 by Malaprabha Chavan
Amount successful Transfer But my order not delivered (Shiprocket) Closed
Sir, Dated **-**-**** my was delivered to me and I Have catch my courier and Amount successful Transfer to Courier scanner But Courier Boy said amount Not come in Courier scanner I share the screenshot courier boy and courier boy said amount is...
May 12, 2023 by Mohd Mujahid Khan
Return package (Shiprocket) Closed
I want to return order but company doesn’t respond ...
May 11, 2023 by Sanchi Jaswani
Package not delivered on time (Shiprocket) Closed
I was supposed to receive my order yesterday on *th may but the delivery guy didn't contacted me and he failed to deliver the item on time . Today the delivery guy failed to deliver the items again the reason being he didn't want to come to my ...
May 10, 2023 by Aarti Ningthoujam
Wrong item delivered (Shiprocket) Closed
I had ordered for air conditioner cover but I have not received the same item which I had ordered. The quality of item is not substandard and suitable. Please process the case for refund or replacement. ...
May 08, 2023 by Anil Kumar
I book ginger oil but recived any other cream (Shiprocket) Closed
This is very bad ...
May 08, 2023 by Nishi pandey
Disposed of my package without any reason (Shiprocket) Closed
I sent product to customer through shiprocket by amazon due to some of their reason they couldnt deliver it so it got marked as RTO and when it reached goa it started showing NDR then shiprocket guys called me to ask if anybody has called me fo...
May 08, 2023 by Subhalaxmi dash
Fraud done by shiprocket ekart (Shiprocket) Closed
This is to bring to your attention that a few Cases regarding "RTO without delivery attempt" have been notified to your team but there has been no action taken since the past * Weeks. I am not sure if anyone is even serious about the issue r...
May 03, 2023 by Amar aggarwal
All orders marked as RTO Charged heftily on my account (Shiprocket) Closed
Complaint about Shiprocket services and demand for reimbursement. All of a sudden, without any prior information or attempt at delivery, around ** of my prepaid orders were marked as RTO by Shiprocket. To make matters worse, RTO charges were...
May 02, 2023 by Hemant Mehta
HSPM Need assistance for Packers and movers service (Nobroker) Closed
NOBROKER COMPLAINT : I am getting lot of pressure and I didn't get proper response from support team. Finally I got escalation contact and reaching you. *. I contacted sales team on **nd April for packers and movers service *. They prov...
Apr 24, 2023 by Chandrasekaran A
Refund not issued on Cancelled Service (Nobroker) Closed
I had booked Packers and Movers Service from NoBroker and had to cancel the same due to personal reasons. When I booked the service, the executive had confirmed that I could cancel the service * days prior from agreed moving date and I would re...
Apr 24, 2023 by Rohith R
For returning of product (Shiprocket) Closed
Actually I have ordered * flex seemless sports bra oder ID Zyla**** on *th April ****. Today **th April I have received the product in the form of COD . But when I open the seal I found the worst product and there is no name nothing .The p...
Apr 15, 2023 by Swapna mohanty
Not received an actual order (Shiprocket) Closed
I had order for * track pants but received * tshirt ...
Apr 12, 2023 by Sahil Swer
Wrong package delivered (Shiprocket) Closed
I losted *** rs in a scam, they deleivered a whole wrong package ...
Apr 12, 2023 by Aditi bhatia
Unordered Product Received (Ekart logistics) Closed
I received today a product from Ekart, that I never ordered. My mother was not sure, when the delivery person insisted, she paid Rs *** and received it. But, we never ordered it. But, In the product received, the name and address was ours. We d...
Apr 11, 2023 by Banija B S
I got wrong parcel (Ekart logistic ) Closed
I have order sports bra pck of * I got cheap of * bra I don't need it please refund my money rs***...
Apr 05, 2023 by Dharanipilli
Wrong order placed (Shiprocket) Closed
My order *combo set of bra and penty size** But recive *bra penty set low quality my total amount loss of rupees ***.......
Apr 03, 2023 by Momin sameer
Received wrong parcel (Shiprocket) Closed
I have ordered some tshirt from Instagram page Shiprocket and I have received wrong parcel .i received some damage shirt ,i ordered * but i received * and all of three are damage or bad in quality ...
Apr 02, 2023 by Shubh Panwar
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Mamta D
Complaint filed against: Byju's