Postal complaint online - Local post office complaints

Postal Complaints

Postal service is considered to be one of most cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lac’s as recorded in May 2008. There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination. In most of the cases it has been seen that the delivery boy has been at fault. So what can you do if you too are worried about the services offered by the post office or believe that they are not doing the work wholeheartedly and as a result you are recievng the documents late or sometimes not even receiving them? Let’s discuss the various ways in which we can file a complaint against the post office or the postman. Firstly you try to contact the customer care number of the Indian Post Office (1800 266 6868). Many complaints are resolved at this stage only as they value the customer satisfaction. Secondly go to pgportal.gov.in (Public grievance portal) and get yourself registered. Now click on lodge public grievance and then enter all your details correctly and select the department which you want to complaint against. Public grievance portal is an initiative started by the Central Government for addressing the grievances of general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Post Master in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office. Moreover, if the complaint is still not settled at this stage, then the consumer can approach the Chief Postmaster General of the respective area. The address of the Chief Postmaster General are provided here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
Moreover there are many online portals/consumer forums which help you in resolving the postal complaints such as Voxya which provides legal help and helps in sending the legal notice to the Post Office addressing the issue. We generally receive about 100s of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Package not delivered (FedEx) ^Open

My parcel was delivered to my address without my consent and delivered to the unknown person without calling me. On * Aug its been week, I am coordinating with FedEx but no resolution and I want it to deliver at my address....

Aug 07, 2019 by Gaurav Parteek Singh

Duplicate products send to courier (Bluedart) ^Open

I am living in Karimnagar Telangana. I purchased the Samsung Bluetooth through online on **.**.**** that time online showing original products but online sellers sent the duplicate products. The offer was one+one that's why I choose those produ...

Aug 06, 2019 by Ramesh Kumar vemula

Package not delivered (Fed Ex) ^Open

Courier from china which contains a master bill of lading of my sea cargo which was couriered on **/**/**** and reached Chennai via Banglore for clearance on **/**/****. Later they asked me for some KYC documents which all were submitted on **/...

Aug 05, 2019 by GANESHAN

Package not delivered however updated as delivered (DTDC) ^Open

First time I have used this DTDC service and have a pathetic experience from the branch of Azamgarh Raidopur. People called Himanshu Gaur ********** and Mansi (**********) from that branch are least bothered about their service towards customer...

Jul 28, 2019 by Manish

Speed post consignment not delivered (India Post Department) ^Open

I had booked a speed post on ** Jul ** at Himayathnagar PO (Pin-******). My consignment No is EN*********IN. The tracking on the website is updated only till ** Jul ** and the delivery is not known/updated. I had called up the toll-free enquiry...

Jul 27, 2019 by CDR G BINDU KUMAR

Package not delivered (Delhivery) ^Open

I have sent a courier via Delhivery. After * weeks I have asked for proof of delivery but they simply said the courier is lost and they can pay only Rs. *** (since I have mentioned the value as Rs. *** while sending). But the actual product val...

Jul 25, 2019 by Muthu Nathan

Partially delivered product (Gati Kwe) ^Open

We booked two packages into * docket via Gati to be transferred from Noida to Pune. Assured delivery date - **th July ****, on which of course we didn't receive our packages. However on **th July, we received only * package and for the other, t...

Jul 25, 2019 by Siddhant Mishra

Package not delivered (DTDC) ^Open

I paid for dtdc plus service for a courier to be delivered from Hyderabad to Tirupati. I paid for service on the **nd of July and I was promised of the courier getting delivered on **rd of July which was not the case. The website tracking said ...

Jul 24, 2019 by Raghuveer Raju Boosa

Package not delivered overseas to Melbourne (Courier Box & Total Courier and Cargo Services) ^Open

I have booked a consignment from Hyderabad to be delivered at Melbourne, Australia on the name of Ms Hemankshi Sharma on **.**.**** which was picked by one Mr Shekar whose number is +************ and gave an invoice vide ONFD No: ***** dated **...

Jul 23, 2019 by PHANI VEER KUMAR D.R.V

Puppy not delivered (Met global logistics private limited) ^Open

Puppy booked vide tracking ID METESW****** on ** Jun **. The company started asking for money for crate insurance etc. Paid Rs *****. Till today puppy not delivered....

Jul 23, 2019 by Sandeep chopra

Consignment never delivered and mental harassment (Agarwal Packers And Movers Ltd) ^Open

My consignment GCPUN********* was booked from Pune to Patna on *th July ****. All payments were done upfront. Apart from the payment, the picking up team also demanded extortion money (mathari charge) *** + *** = ***, when I said I won't pay an...

Jul 21, 2019 by Diwakar Labh

Fraud services of Trackon (Trackon Courier Sevices) ^Open

Careless behaviour of Trackon Courier service. Spoiled exams of my one semester. Please help....

Jul 20, 2019 by Akanksha Sektoo

Package not delivered (FedEx) ^Open

My package is out for delivery from *th July and hasn't reached me till now. Every time I call they say that the package is out for delivery and it will be delivered today. Even after the matter has been escalated with them from the past * days...

Jul 20, 2019 by Devesh kanodia

Loss of money and non delivery of car and washing machine (Shiv Cargo Packers and Movers) ^Open

I have booked my Eon Car HR**X **** and one washing machine for transportation from Ambala Cantt to Vapi my duty station. I have received receipt documents of my car and washing machine. I have paid rupees *****/- in which Rs *** cash and four ...

Jul 17, 2019 by Chaman lal

Documents not delivered (Franch Express Network) ^Open

Documents sent from Chennai on **/Jul/**. The last date for submission at Mumbai was **/Jul/**. Still on **/Jul/** also not delivered from courier service. No information regarding late delivery & also no response. ...

Jul 15, 2019 by Gopi

Package not delivered (DTDC) ^Open

Its been more than one month but dtdc didn't deliver my parcel. Tracking number: K********. I have raised a complaint and called customer care multiple times. No one is bothered to help me. I went to Dtdc office. They keep on telling me that th...

Jul 15, 2019 by Sagarika

Package not deliverd from FedEx (FedEx) ^Open

I have purchased a Laptop memory from Amazon ( Order# ***-*******-*******) on last May **, ****. They shipped the packet on May **, ****, through FedEx (FedEx AWB:- ************). On May **, ****, FedEx contacted me to submit KYC document. I ...

Jul 13, 2019 by Pradeep

Package not delivered (India Post ) ^Open

A parcel from China was dispatched under tracking number RP*********CN and it was lost by India Post. The tracking information shows the parcel was successfully delivered to prove the same I need the proof of delivery....

Jul 12, 2019 by Mohammed Shabbir Hussain

Wheel chair not received (Roy Movers & Packers) ^Open

I booked my used household item in Roy Movers & Packers to deliver to my home in Odisha Bhubaneswar on **/**/****. I received it on **/**/****. All items I received except a wheelchair. Please help me. ...

Jul 11, 2019 by Sridhhar Gochhayat

Household items not delivered (Ansh Cargo Packers And Movers ) ^Open

I talked before ** days for transportation from Jamnagar to Bhatinda to M/s ANSH Cargo packers & movers. They agreed with the amount of Rs *****. I don't know that they demand more money. They packed my household items on date **.**.**** & also...

Jul 07, 2019 by Abhishek kumar Dubey