Postal complaint online - Local post office complaints

Postal Complaints

Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.

Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.

If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.

There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.

In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.

Famous Postal or Courier Companies in India

1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.

2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.

3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.

4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.

5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.

Types of Postal Complaints or Courier Complaints

With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.

Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.

1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.

2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.

3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.

4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.

5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.

6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.

7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.

How to file a complaint against the post office or the postman?

Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.

1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx

How to resolve courier complaints or postal complaints?

So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.

To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.

1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:

Delhivery - www.delhivery.com customer.support@delhivery.com
FedEx - www.fedex.com india@fedex.com
DTDC - www.dtdc.in customersupport@dtdc.com
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com customercare@xpressbees.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :

Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100

3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?

Step 1: Firstly, get a legal notice drafted by a lawyer.

Step 2: Check it properly and make sure it is signed by a lawyer.

Step 3: Keep a copy of it for future purposes.

Step 4: Send the legal notice to Courier company by registered post.

Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

For Packge delivering asking 8000 INR (Safe And Secure Online Marketing Pvt LTD) ^Open

at the time of purches, they said the delivering charges are include. Now there tracking shows that i had to pay refundable amount of ****/- to them even not to the logestic for Customs Clearance Charges (**** Rupees) Refundable Amount. I alrea...

Jan 20, 2022 by Mrs. Tanwin Mohammad Salauddin Ashrafi

Goods damaged during house moving (Eleplace) ^Open

I hired Ele Market Place Technologies (https://eleplace.in/) for my move from Mumbai to Bangalore. My house was packed up in Mumbai on Nov **, **** and was scheduled to be delivered in Bangalore on Nov **, ****. At Mumbai itself, i started to...

Jan 16, 2022 by Divya Sridhar

Package Not Delivered (The Professional Couriers Chengannur) ^Open

Raising a complaint request regarding the inefficiency work putforth by The Professional Couriers, Chengannur Branch Office. Please find below details and also take a moment in monitoring the Google Reviews or Complaints filed against this Esta...

Jan 11, 2022 by Anoop Cherian

Items missing from storage (Gati Express Packers Movers) ^Open

In October ****, the packers and movers packed my stuff from my rented flat and took it for storage at their warehouse. After packing all the stuff, the executive called me and informed that there were ** items. While making a list at the wareh...

Jan 10, 2022 by Vasushree Goyal

Parcel Not Delievered (Shree Maruti Courier Services Private Limited) ^Open

Hi Team Background of my complain *. I booked a parcel with private courier provider called Shree Maruti Courier services Pvt Limited (http://www.smcukltd.com ). It is an Indian courier service provider and have branches in UK. In Ind...

Jan 05, 2022 by NAPOLEON KHANDELWAL

Package Not Delivered (Dtdc Courier Hyderabad ) ^Open

Hi Team, I had Courier an Item from Bangalore to Hyderabad which is Tirupathi kalyanam Prasadam and Other prasadam sended to my parents which I got from Tirupathi Dharshanam and Major thing in that "thiruneeru" Got from tirupathi. This thiru...

Dec 29, 2021 by Deepak Ennaganthi

Postal Life Insurance not paid (Postal Life Insurance) ^Open

I have been paying PLI with policy number ********. I tried to make a payment through axis bank account through QR for Rs. ****.** for the months of Nov and Dec, ****. The amount was deducted and I received a message that the payment was made t...

Dec 29, 2021 by Naseema Shaik

Not ready to release my shipment in canada (All Cargo Logistics) ^Open

I booked my shipment through Dhruvil Logistics and when I received my BOL that time I come to know that it was booked through All Cargo. My shipment arrived after a very long time and ECU line in Canada gave me the reason that it is because ...

Dec 28, 2021 by Vishal Jaisval

Package not deliverd (Eassykart) ^Open

i had placed order on eassykart but there is no option of track and contact customer care no via call almost * days are left but no single reply via email about order...

Dec 17, 2021 by chandrashekhar patil

Disappointing service (Agarwal packers and Movers DRS Group) ^Open

I am writing this complaint after failing to get any resolution from the DRS group even after multiple followups with regards to the issues I raised with the company. We were shifting to Bangalore for a new start just after our wedding and ...

Dec 15, 2021 by Ashish Raina

Package has not been delivered (Ecom Express) ^Open

i have submitted a hard disk to WD for replacement they told me i will get replace via courier services. On **th november Wd booked ECOM EXPRESS as a courier partner to deliver my package . Everything was normally done but on *th december ECOM ...

Dec 14, 2021 by Kishan Kumar Chelak

Not received all my luggage (The Skyspeed Logistics Packers And Movers) ^Open

*) Worst Experience and NOT Customer Supportive People. *) Have promised me that you will get your all luggages by XYZ date. *) When I reach to the destination, and till to this date I have never received my luggage. *) On top of that these ...

Dec 02, 2021 by Bhavin Sheth

Parcel not delievered (Delhivery) ^Open

THE DELIVERY AGENT PICKED MY FILE INCLUDING THE MARK SHEET AND CERTIFICATES WHICH I NEED FOR THE PASSPORT INTERVIEW ON **.**/**** WITH PICK CODE ********* BUT I HAVE RECEIVED THE SOME OTHER PERSON PARCEL WITH DIFFERENT DELIVERY CODE *******...

Dec 01, 2021 by Shashank Shrivastava

DTDC courier parcel is being completely soaked (DTDC) ^Open

I shipped through your service from Coimbatore on November **, ****, was received in Hyderabad on November **, ****, and there was an issue with the parcel being completely soaked. Tracking Number : C********...

Nov 30, 2021 by Balamurugan

Non delivery of parcel (Ondot Couriers Express Cargo Ltd ) ^Open

My mother was supposed to receive a parcel which was sent through Ondot Courier & Express Cargo with Tracking No ***********. During the month of april, a person called from this number - ********** and asked me to pickup the package from the o...

Nov 24, 2021 by Abhiran Halder

Package accepted but not delivered (Pickmycourier Logistic) ^Open

BOOKING ORDER NO. ***** When I booked this package I clearly mentioned that it was urgent as it was Amazon Delivery Return Package with a time limit for return and was assured it will reach USA in * to * working days. The package was collecte...

Nov 20, 2021 by Lekshminarayanan Gopalakrishnan

Package not delivered (Fed Ex) ^Open

My package not delivered more than * month. Package stuck at customs and no update from fedex....

Nov 18, 2021 by Vishnu Sukumaran

Package not delivered (Delhivery Courier Company) ^Open

I had book a dhani physical card, my tracking no is-**************, I had order on **th October, they give me tracking I'd, as I track my package it's showing that our delivery person is on the way , but still there is no calls no message from...

Nov 17, 2021 by Ritesh Tiwari

Courier missing not delivered (Proffesional courier services) ^Open

NCH (consumer complaint no-*******) dear sir myself prakash acharya from (karimnagar ,telangana) C/No=KMR******* date -**/**/**** ,,my parcel not delivered then i complaint registered TPC website date-**/**/**** (complaint no -CRM******) ...

Oct 29, 2021 by Prakash acharya

Excess charge and Deficiency of Services by Cargo Company (Country Cargo Packers And Movers) ^Open

I Had Booked Goods Via Country Cargo Packers And Movers On *th October Where * Items Were Picked Up From My Home. I Was Charged ****/- For **.*** Kgs Of Total Weight Which Was Promised To Be Delivered By *th October But Was Delivered On **th Oc...

Oct 28, 2021 by Swetam Kumar

Package not delivered (Ecom Exprees) ^Closed

I ordered a product from meesho ...they shipped it through ecom express.. package reached my place before *days from the date of estimation..they sent me sms on *st day that it will delivered today shaare the code waited whole day no call reciv...

Oct 07, 2021 by Shree

10 DAYS COMPLETED NOT DELIVERED (Ecom Express) ^Closed

DEAR SIR/MA'AM, Since ** days completed but the order is not delivered till now every day out for delivery but not delivered to the buyer since ** days completed please help me asap. I WILL FILE A LEGAL COMPLAINT REGARDING THE SAME AS YOU PIC...

Oct 06, 2021 by Samarth Goyal

Parcel not delivered (Blue dart) ^Closed

Blue dart has not delivered my parcel and they give the commitment * times to reschedule delivery but fail to delivered the parcel and finally the parcel got returned to bank (I have calls records for the same for reschedule commitment from blu...

Sep 16, 2021 by Kashish Joshi

Package was not delivered (Ecom Express) ^Closed

Delivery boy was worsted behaviour and asked for pickup product at delivery hub but not delivered product very bad behaviour Ecom Express pre-paid shipment ********** today. Name Namana Giri Please resolve this...

Sep 12, 2021 by Namana Giri

Proporly worng product deliver (Ecom Express) ^Closed

I'm not expected for meesho. This is totally wrong product. And this is not refund accepted. This is very very bad ...

Sep 06, 2021 by Dipa Bagdi

Said package was not delivered (Ecom Express) ^Closed

Mohamed , chennai ********** Actual booked Alpha smart watch instead , instead got something else, picked up delivery from their office even opened in front of them took photos , and now they are not accepting the item back ,even nicheshoping...

Aug 19, 2021 by Mohamed javed

My product is not delivered on time (Ecom Express) ^Closed

My product is not delivered on due date...... And after due date also they are not delivered the product or not interested to contact with the coustomer..... Resolve the issue as soon as possible...

Aug 18, 2021 by Abhinay panda

Irrelevant product (Ecom Express) ^Closed

The product is not for me, cant keep this in house please take it back...

Aug 18, 2021 by Boobal subramani

Package not Delivered (Ecom Express) ^Closed

Airway bill no ********** and ********** are lying at Hasan Karnataka since last week as the tracking details. The items are not moving from there.Tried to contact their customer care but no response ...

Aug 17, 2021 by Manikantan

Package not yet Shiped (Boodmo Spare Parts Expert (Boodmo.com)) ^Closed

I buy one product from Boodmo website on **th july.At that time they mention in the website that they will disptch the product on **th of august.I wait for the day to ship my product.On *th of august they changed The dat to **th of august.On **...

Aug 16, 2021 by Jittu varghese M

Product not delivered after reaching destination for 3 days (Ecom Express) ^Closed

Company tracking shows it reached destination since * days but the ecom express company does not deliver the parcel still now....

Aug 14, 2021 by Drkaili swu

Wrong product delivery (Ecom Express) ^Closed

Jewel set wrong delivery return kondu poga sonnathukku vakkuvatham...

Aug 01, 2021 by Mani

Package still not returned back (Fedex Courier Company) ^Closed

I have ordered one mattress from livpure on ** july that was about to deiliver to me on ** july that was potenially delayed by fedex then again they given a new date **th july.after repeated contacts through emails call to both fedex and livpur...

Jul 29, 2021 by Megha saini

Order not picked up yet (Ecom Express) ^Closed

Order is not picked up yet . The courier boy didn't came. Please contact us as soon as possible. Order id **********. Please contact us on - **********....

Jul 18, 2021 by Piyush Jain

DTDC Courier not delivering (DTDC) ^Closed

Since Jan **** though DTDC courier services are not available at my town, they picking my every package from PATANJALI Ayurvedic at Haridwar. And neither they trying to deliver nor they returning the package to seller.Keeping the package with ...

Jul 13, 2021 by Sreedhar Gandham

Wrong product delivered (Ecom Express) ^Closed

I orderd a shirt but they delivered a shirt wrong i want to return my order nut there is no response from ecom express i lost of *** amount i want my money back please help me to resolve this...

Jul 03, 2021 by Butti achyuth

Package not delivered (Shadowfax) ^Closed

My order from Clovia (Order ID: *******, Booking date: June **, ****) was supposed to get delivered yesterday (June **, ****) since I got the message from Shadowfax saying "Out for delivery". Without even delivering the package, yesterday night...

Jun 26, 2021 by Arya S S

GST and Insurance Fraud (Alka Packers And Movers) ^Closed

Hi, Due to covid, I planned to vacate my home from Bangalore to Theni, so I registered on Suleka and got a call from a Person called Surrender and he told me the charges are ***** + GST + Insurance for all packing and moving door to door and I...

May 25, 2021 by sivaprakasharavi baskaran

Not attempted to delivered but status showing refused (Ecom Express) ^Closed

Hello Awb ********** It is unfortunate to bring to your notice thImage e negligence and lapse of performance of the job activity. The law books send by Allahabad agency on ** may **. yesterday ** may ****, @ *.**, I received call f...

May 23, 2021 by K p manjunath

Defective item (Shiprocket Agrawal Garments) ^Closed

I have placed my order on SA garments on the date **-**-**** and received it on **-**-**** but have got incomplete and defective item. Item was traditional women dresses which is a combo of * dress and i have got only one of the two which is co...

May 14, 2021 by Deepika vyas