Postal complaint online - Local post office complaints

Postal Complaints

Postal service is considered to be one of most cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lac’s as recorded in May 2008. There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination. In most of the cases it has been seen that the delivery boy has been at fault. So what can you do if you too are worried about the services offered by the post office or believe that they are not doing the work wholeheartedly and as a result you are recievng the documents late or sometimes not even receiving them? Let’s discuss the various ways in which we can file a complaint against the post office or the postman. Firstly you try to contact the customer care number of the Indian Post Office (1800 266 6868). Many complaints are resolved at this stage only as they value the customer satisfaction. Secondly go to pgportal.gov.in (Public grievance portal) and get yourself registered. Now click on lodge public grievance and then enter all your details correctly and select the department which you want to complaint against. Public grievance portal is an initiative started by the Central Government for addressing the grievances of general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Post Master in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office. Moreover, if the complaint is still not settled at this stage, then the consumer can approach the Chief Postmaster General of the respective area. The address of the Chief Postmaster General are provided here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
Moreover there are many online portals/consumer forums which help you in resolving the postal complaints such as Voxya which provides legal help and helps in sending the legal notice to the Post Office addressing the issue. We generally receive about 100s of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Puppy not delivered (Met global logistics private limited) ^Open

Puppy booked vide tracking ID METESW****** on ** Jun **. The company started asking for money for crate insurance etc. Paid Rs *****. Till today puppy not delivered....

Jul 23, 2019 by Sandeep chopra

Consignment never delivered and mental harassment (Agarwal Packers And Movers Ltd) ^Open

My consignment GCPUN********* was booked from Pune to Patna on *th July ****. All payments were done upfront. Apart from the payment, the picking up team also demanded extortion money (mathari charge) *** + *** = ***, when I said I won't pay an...

Jul 21, 2019 by Diwakar Labh

Fraud services of Trackon (Trackon Courier Sevices) ^Open

Careless behaviour of Trackon Courier service. Spoiled exams of my one semester. Please help....

Jul 20, 2019 by Akanksha Sektoo

Package not delivered (FedEx) ^Open

My package is out for delivery from *th July and hasn't reached me till now. Every time I call they say that the package is out for delivery and it will be delivered today. Even after the matter has been escalated with them from the past * days...

Jul 20, 2019 by Devesh kanodia

Loss of money and non delivery of car and washing machine (Shiv Cargo Packers and Movers) ^Open

I have booked my Eon Car HR**X **** and one washing machine for transportation from Ambala Cantt to Vapi my duty station. I have received receipt documents of my car and washing machine. I have paid rupees *****/- in which Rs *** cash and four ...

Jul 17, 2019 by Chaman lal

Documents not delivered (Franch Express Network) ^Open

Documents sent from Chennai on **/Jul/**. The last date for submission at Mumbai was **/Jul/**. Still on **/Jul/** also not delivered from courier service. No information regarding late delivery & also no response. ...

Jul 15, 2019 by Gopi

Package not delivered (DTDC) ^Open

Its been more than one month but dtdc didn't deliver my parcel. Tracking number: K********. I have raised a complaint and called customer care multiple times. No one is bothered to help me. I went to Dtdc office. They keep on telling me that th...

Jul 15, 2019 by Sagarika

Package not deliverd from FedEx (FedEx) ^Open

I have purchased a Laptop memory from Amazon ( Order# ***-*******-*******) on last May **, ****. They shipped the packet on May **, ****, through FedEx (FedEx AWB:- ************). On May **, ****, FedEx contacted me to submit KYC document. I ...

Jul 13, 2019 by Pradeep

Package not delivered (India Post ) ^Open

A parcel from China was dispatched under tracking number RP*********CN and it was lost by India Post. The tracking information shows the parcel was successfully delivered to prove the same I need the proof of delivery....

Jul 12, 2019 by Mohammed Shabbir Hussain

Wheel chair not received (Roy Movers & Packers) ^Open

I booked my used household item in Roy Movers & Packers to deliver to my home in Odisha Bhubaneswar on **/**/****. I received it on **/**/****. All items I received except a wheelchair. Please help me. ...

Jul 11, 2019 by Sridhhar Gochhayat

Household items not delivered (Ansh Cargo Packers And Movers ) ^Open

I talked before ** days for transportation from Jamnagar to Bhatinda to M/s ANSH Cargo packers & movers. They agreed with the amount of Rs *****. I don't know that they demand more money. They packed my household items on date **.**.**** & also...

Jul 07, 2019 by Abhishek kumar Dubey

Parcel not delivered (DTDC) ^Open

I booked my parcel (medicines) on **/**/**** at DTDC courier at Jhalamand, Jodhpur, Rajasthan. It was to be delivered to Anand Singh KNR construction Ltd. Door No. ***, *st Ward, TB Extension, Nagamangala, Karnataka - ******. But it has not rec...

Jul 05, 2019 by Pramod Kumar

Non delivery of product (Dtdc Courier) ^Open

Consignment no. Z******** was sent from Solan, HP to Kanakapura Main Road, Bangalore on **.**.****. I am supposed to receive the parcel which I have not received till date. On **.**.**** I sent an email to their customer care/support dept. agai...

Jul 02, 2019 by Megha Sharma

Baby cycle is missed and two items (LCD 32 inch TV and fridge) are broken (Liberty General Insurance Vrl Relocation Packers And Movers) ^Open

I took the service from VRL. I paid the relocation including Insurance. One item is missed and two items are damaged. I contacted both the Packers and Insurance team. Insurance team convey the insurance is not covered under the section but they...

Jun 29, 2019 by Srinivas

Package not dispatched (Trackon Couriers Pvt Ltd) ^Open

Anil Yadav, a resident of Bangalore told me to pay **** in advance for the dispatch of my goods. He took over my goods and threatened me of not delivering my goods....

Jun 27, 2019 by Mayank Bhojasia

Courier service reported address shift purposely (Shree Nandan Courier Ltd.) ^Open

This courier company reported in their delivery status as address shifted and returned the courier without delivery. However, we have never received a call from the courier service or delivery agents....

Jun 24, 2019 by Revan Pujari

Irresponsible movers and packers (Agrawal India Packers And Movers) ^Open

These movers and packers promised that the packing would be the best, safe and wouldn't open easily but just after * hrs of packing the packed materials started to come out because of excess packing and moreover, they left many things unpacked....

Jun 23, 2019 by Radha Agnihotri

Package not delivered (Dtdc Courier) ^Open

My purchased package was transported from safe and secure online marketing Pvt LTD. through DTDC with docket number DD******** and it was returned to Delhi without any call and note it is been returned to the safe shop and not delivered to us a...

Jun 21, 2019 by Vineet Raut

Harassment by goods transporter (Ronak Packers Movers) ^Open

Booked my car through Ronak Packers and Movers (ronakpackersmovers.com) on *th June for transport from Gurgaon to Chennai. The agreement was **** paid in advance and **** on delivery. One the possession was taken, the invoice was sent to me...

Jun 20, 2019 by Anuj Bhatnagar

Dtdc courier Rohtak branch is not delivered a plus service parcel that was done 11 days ago (Dtdc Courier) ^Open

A parcel was done to me on **.**.** (** days ago) from Jaipur to Rohtak on my home address is given below via plus service. It is not delivered to me yet. I have done a dozen of mail about not delivery of my parcel no V******** to Dtdc courier...

Jun 19, 2019 by Raj Kumar Paliwal