Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.
Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.
If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.
There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.
In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.
Famous Postal or Courier Companies in India
1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.
2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.
3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.
4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.
5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.
Types of Postal Complaints or Courier Complaints
With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.
Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.
1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.
2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.
3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.
4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.
5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.
6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.
7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.
How to file a complaint against the post office or the postman?
Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.
1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
How to resolve courier complaints or postal complaints?
So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.
To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.
1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:
Delhivery - www.delhivery.com email@example.com
FedEx - www.fedex.com firstname.lastname@example.org
DTDC - www.dtdc.in email@example.com
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com firstname.lastname@example.org
2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :
Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100
3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.
Most Common Issue Reported for Postal Complaints
Booked a parcel from Bangalore to Imphal it’s been a while still showing in transit dtdc courier they are really worst I must say no proper response nothing ...
Sep 22, 2020 by Rajkrishna Paul
I had booked Tata ace for transportation of my luggage from Ranchi to Dhanbad and pay full amount for that. After paying full amount they didn't provide me the truck nor taking my phone to reply nor reply over what's up . I had full amount and...
Sep 21, 2020 by Rakesh Kumar singh
HP printer **** Deskjet...
Sep 20, 2020 by SANI SAHA
Inspite of knowing the complete address, the courier service at the lost moment refused to deliver package at my home. When they knew the pin code already, they should not have accepted the order in the first place. The employees are extremely ...
Sep 19, 2020 by Bandana
Sir, I have booked a window AC with stabiliser on **th July for Patna from Gurgaon . He had promised me to deliver my goods within a week. But till today I couldn't get the delivery. I have been requesting since **th July till yesterday nume...
Sep 19, 2020 by Navaneet Kumar
Rahul kumar singh, works in Indian navy, GC no -******* , items transferred from kolkata to kochi by agarwal packers and movers LTD. Two big sizes trunk's four locking handle and four locks broken, boxes found opened and valuable items missing ...
Sep 18, 2020 by Rahul kumar singh
Phone/Mobile: ********** Email: email@example.com Hello sir, I sent a parcel from pune to mumbai. The parcel contained * items. Even while scheduling the shipment i have mentioned there are * items. Today buyer received only one item f...
Sep 18, 2020 by Surekha Satish Jadhav
I ordered jio phone * on jio website on September *. The jio officials handed over the product to Delhivery. They initially said that it would be delivered on ** September. It was not delivered. When asked they said that they would solve it in...
Sep 16, 2020 by Anupam
Tracking Number : D******** . In between package packed in Chennai and received in Burla someone stole my small rare coin which is stored in a small plastic box . I can't put a price on that it is priceless . it angered me most someone t...
Sep 14, 2020 by Ankit Mohanty
I am a student of symbiosis institute of telecom management pune and on completion of my mba course. I had to leave the college campus instantly due to emergence of covid **. All my luggages (* boxes of total ** kg) were booked via shiprocket c...
Sep 14, 2020 by DEBRUP SARKAR
I have ordered Rakhi gift for delivery to France from India thru Rakhiworldwide.com via online. Due to wrong filling of address by service provider, consignment get delayed after one month and lot of follow up/verbal argument took place to arra...
Sep 12, 2020 by ANOOP SINGH
Myself Vishnu D from podalakur A.P-******. Actually the bill amount is Rs.***/- given by professional courier. But the professional courier service from podalakur has charged me Rs.***/- by making me fooled. They can take more amount in type o...
Sep 10, 2020 by Vishnu
My Supplier had sent parcel of fresh black turmeric seeds (** KG) for plantation on *rd August from Guwahati Professional courrier. Tracking Id-GAU******* for delivery to Mundagod Karantaka. This parcel has yet not delivered by Professional co...
Sep 09, 2020 by Vaishali Raul
This is regarding a complaint against DTDC Courier Service. The matter is summarised below- "A consignment was sent to me at Guwahati from New Delhi on **.*.****. The Consignment No is V********.The consignment was expected to deliver by **.*...
Sep 08, 2020 by HIMANSHU DUTTA
Hi, Tracking Number - ************* http://www.delhivery.com/track/package/************* Above return request was committed to pickup on ** Aug **** but it was postponed till * Sept **** by showing FALSE STATUS as "Delayed pickup requested b...
Sep 07, 2020 by Shudhanshu Gunjal
Dear Respected Sir, Requesting Strong Action against Mr.Kapil Kirodiwali (to ensure other consumers must not suffer ) of DHL EXPRESS WORLDWIDE PACKERS AND MOVERS,Chennai for his Cheating, Fraud by Non Delivery of My Goods to RAYAGADA,...
Sep 05, 2020 by MAJHI SRAVAN KUMAR
On **th Aug ****, I had received a quotation of *****/- from them, and on asking are there any other charges, they said you will have to pay *% of the insurance value and *% GST. I agreed to this and took their services. After getting my entire...
Sep 04, 2020 by Sparsh Bansal
I have ordered a dress which costs *** on aug *th I have paid for it but till now I didn't receive any confirmation msg nor my money refunded back I have tried to get in contact with them so many times but I can't plzz help me to get my money b...
Sep 02, 2020 by Aanam minhaj
I HAVE BOOKED THE PARCEL ** AUG FROM MALERKOTLA TO HARYANA BUT TILL DATE NOT DELIVERED MY PARCEL. I HAVE **-** TIME MAIL TO DELHIVERY CUSTOMER SERVICE BUT NO ANY POSITIVE REPLY. MY PARCEL REACHED ON DESTINATION BRANCH BUT ** AUG TO NO ANY STATU...
Sep 01, 2020 by IMRAN ALI
My package from Bangalore to Kolkata was given to another courier service on **th July by the name of MS Packers and Movers who in turn handed over my consignment to Gatikwe courier with a delay of * days. Post that gatikwe assured delivery by ...
Aug 17, 2020 by Garima Garg
So, I have taken internet connection with my local operator to play multiple games. and i told him that i need low ping on my internet connection but the ping is high from their side because they are not installing another machine that helps to...
Aug 17, 2020 by MD NAWAZISH AHMAD
Package says delivered but it's not... And they not replying and site says delivered...
Aug 17, 2020 by Sumit Chhabra
Your delivery person not only refused to deliver my percell but also abused me. He wants me to collect the percell **km away from my home. When i argue that you are supposed to deliver my percell doorstep. He abused me and cut the call then bl...
Aug 16, 2020 by Sanjay patra
Reach **th August *.** am at destination . But don't delivery. ** am **th August .I'm harassment This service . Delivery service Bad service Don't properly service. Very Bad service ...
Aug 16, 2020 by Kishore Chandra Mahanta
Our parcel was booked from Surat to Vijayawada, on **th July ****. It reached Vijayawada on **th July ****. From them no call from then. Every time changing status that customer rescheduling or customer not available. Please find the tracking d...
Aug 15, 2020 by Sivasateesh kumar A
I booked my Royal Enfield (value *.**Lakh) via gatikwe gurgaon on *aug****. They charged me ****INR for courier and *** extra for packing. First of all *. The bike dispatched after * days of booking means on ** aug **** *. No one gives ...
Aug 15, 2020 by Avant M
If I go to this com express courier office and ask you why you are with me, the whores are telling me why I turned to the consumer forum against you....
Aug 15, 2020 by SHIVARAM KISTA GOUD
Recently I got transfer from Kolkata to Bangalore. So for my transfer I have given my scooty to spoton Courier service on **st july ****. and same when I tracked my order it is Bangalore for * days in their Godown but nobody has contacted so fa...
Aug 15, 2020 by Niskriti Dewan
I had handed over some bulk parcels to courier company and they have stolen all my parcels giving me fake tracking id...
Aug 15, 2020 by Sonal Agarwal
Product was supposed to be delivered on *th, not yet delivered. Have email them with out any resolution....
Aug 14, 2020 by Mrunalini Negi
Tracking number: EU*********IN Complaint number: **********, DPOST/E/****/***** Complaint : *. I booked an international Speed Post article on **st July **** destined for Turkey. Just after reaching Ghaziabad, it has stopped showing...
Aug 14, 2020 by Vidit goyal
I was supposed to receive a package which contained additional fabric to work on designs but the courier took **+ days and still counting. I haven't received my parcel yet and I have lost order because of this. I want to legally sue Tra...
Aug 14, 2020 by Abhay singh
My new pan card has been despacted on ** july ****, by nsdl through velex pvt.ltd.courier vide air way no. ***********. But it is not delivered yet at my address E-** A.c nagar ,neelam bata road. As it is a vital document please resolve my com...
Aug 13, 2020 by Natasha
Shipment was picked up on **th of July, has not been delivered and no response from the courier, no customer support at all. ...
Aug 13, 2020 by Kabir Wadhwa
my parcel was in transit for more then ** days been trying to get it back but the shopkeeper is not giving it back . tracking number DEL*********. Shop keepr name pintu. his number is +** ***** *****...
Aug 12, 2020 by pratiksha khandelwal
My courier was taken from Rudrapur on **july,uttarakhand .It was to be delivered to Mangalore Karnataka.it was carrying rakhi. Today it is **aug.my package not delivered to the address.highly disappointed.my courier no.**********....
Aug 11, 2020 by Poonam Srivastava
I did not order this phone,and this airpods very damaged. ...
Aug 11, 2020 by Mathavan Thangarasu
Booked parcel on **th July **** from Mumbai professional Courier are showing status as delivered on *th of August but the parcel is not received yet ...
Aug 11, 2020 by Divya Jain