Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!
Most Common Issue Reported for Food Safety Complaints
Complaints
Regarding refund problem (Swiggy) Open
I have ordered ** Aussie barbecue veg pizza from swiggy on **nd July ****. Order no is (order #***********) and (order #***********). Now dominos reversed that payment on the same day but from the swiggy side, they are showing that payment is...
Jul 18, 2019 by SHEETAL MATHUR
My money not refunded (Swiggy) Open
On July *st ** pm I ordered. Even after * hr, the delivery boy didn't come. When I called him he says cancel your order? Is that the way he says? When I call him back after some time he switches off the phone, then I contacted swiggy care they ...
Jul 18, 2019 by Avinash
Charged amount twice for single order (Dominos Pizza) Open
I ordered pizza via net banking and during the process, the first-time transaction failed. I started the transaction again and it was successful. But money got deducted both the times. I told the issue to dominos and they said that they will ch...
Jul 18, 2019 by Mohit Rawat
Finds debited but no order confirmed (Zomato) Open
I placed an order on July **th through zomato app with V* midnight dhabaha. First initial order no: ********** has processed the payment from bank account but received a confirmation due to payment failure order cancelled. Immediately placed a ...
Jul 17, 2019 by Neelima S
Refund not given (Swiggy) Open
I tried to order some items from Swiggy on * July **** worth ₹ *** for an address in Bangalore, but unfortunately, my transaction through debit card failed and order was not accepted but the amount of *** was debited from my account. I contac...
Jul 17, 2019 by PRITAM ROY
There was no option for order cancellation before the order was confirmed (Zomato) Open
The order was not allowed to cancel before order confirmation and asked the restaurant to cancel the order. They told me to reach Zomato and I was unable to reach the chat support for lion grill until the order was confirmed. The order to cance...
Jul 17, 2019 by Josley jafran vas
Plastic in Egg (Food and Supply Department) Open
Today I found plastic in Egg so kindly help or advise me as to how can I raise this scam so that the same should be stopped on a higher priority for the betterment of our health. ...
Jul 17, 2019 by Agyapal Singh
Order not received and they took around 2 hours to tell they can not deliver the order (Swiggy) Open
I have placed an order at *.** pm and opted for express delivery on **th July ****, because I was very hungry and needed food soon. The status was "restaurant yet confirm your order" and the same status was there ever after * hours. I have to c...
Jul 16, 2019 by Sharath D L
Chat support is not helping me and being rude (Swiggy) Open
I have proof regarding all. I have paid swiggy *** Rs using google pay on *th and the order didn't even appear. The chat support told me in *-* days it will be given. After * days I again asked why it didn't come. They wasted ** mins by sending...
Jul 16, 2019 by Subin ahmed patel
Refund not given (Swiggy) Open
I've ordered food from Swiggy on *th June **** worth Rs. ***. Even after waiting for * hours food was not delivered to me. Their excuse was that my food package was taken by some other delivery person by mistake. I've asked them to raise the sa...
Jul 14, 2019 by Tarun Srivastava
Food not delivered (Zomato) Open
I have ordered food from Zomato (biriyani Zone restaurant) of Rs ****.** (paid online with order no #**********) on *th July ****. Neither the food got delivered nor Zomato is refunding the amount stating that the delivery boy couldn't reach me...
Jul 14, 2019 by Suchana
Food not delivered twice (Uber Eats) Open
The delivery boy from Uber eats did not reach my location/gate and turned on the timer. He did not call me. He was a street away from my location. I called him and he denied to come to my location. Uber charged for this and did not provide a so...
Jul 13, 2019 by Bhaskar Sharma
Not received my refund (Swiggy) Open
We have ordered from swiggy. Without informing they have cancelled my order and till now I didn't receive any refund from swiggy. My order date was June ** and order ID ************....
Jul 13, 2019 by Ramprasad Av
Food not delivered by swiggy (Swiggy) Open
Order no *********** I had ordered from swiggy and the wrong address was given for delivery. Immediately in * minutes, I chat and asked to change the location. Then I talked to the delivery boy. He was ready to come to the new address. I gave ...
Jul 12, 2019 by DEEPSHIKHA TRIVEDI
Regarding the refund in my master card (Uber Eats India) Open
My order at uber eats got cancelled and my amount was supposed to be refunded in my bank account but suddenly the company say that due to some error on their side they will credit the amount in form of Uber credits and not money. This is highly...
Jul 12, 2019 by SAHIL
Not sending invoices for my order (Swiggy) Open
I asked for bills for my orders between ** June to * July and they are not sending me the same. It's been more than a week time since I raised a request and customer care is saying me every time that you will get it after ** hours....
Jul 11, 2019 by Jagpreet Singh
Non veg item delivered instead of veg item ordered (Swiggy) Open
This complaint isn't about money loss. But it's about carelessness. It's about religion and beliefs. Swiggy delivered Omelette paratha instead of baingan ka bharta and paratha. And when I complained they said sorry won't happen again. My poin...
Jul 10, 2019 by Namrata Kher
Zomato charged full amount as penalty for cancelling order (Zomato) Open
Order Number: ********** I ordered food on * July **** from registered no. After placing the order I realised that I had placed the wrong order. I tried to connect customer care but no one replied. I called the restaurant and asked him if th...
Jul 10, 2019 by Aman Singh
Dominos money refund issue after order cancellation (Dominos Pizza) Open
I have ordered Pizza through Dominos mobile website on **th June ****. The order was placed and I made a payment through credit card. Since the delivery took more than ** mins I called the customer care to inquire about the order. The customer ...
Jul 10, 2019 by Ashwin Balaji
Package not received but they charged for everyone (Uber Eats India) Open
First, of *th July and second on *th July I ordered food from uber eats. After some time the order was cancelled by restaurant and food was not delivered. I ordered food from uber Rs ** second time ** got deducted from my account but the order ...
Jul 08, 2019 by Rohit
Food quality was worst (Swiggy) Closed
I ordered one half plate matar panner and one veg biryani online from Swiggy's restaurant Partner Comfort Rasoi. There were errors with the following: -The Matar Panner was very less in the quantity that was just half of half. The food was hot,...
Apr 12, 2019 by Ayush Kumar
Different food is delivered (Swiggy) Closed
I have ordered the food but they delivered some other food. Please help me...
Apr 12, 2019 by Janani
Food not delivered and order got cancelled (Swiggy) Closed
I have ordered food from swiggy on **-**-****. After some time I reached the delivery guy and he informed that he called me several times but I didn't pick up my call. I haven't received any call at all. I have called him again and went to pick...
Apr 12, 2019 by Raghavender
Items missed from the order (Swiggy) Closed
I have ordered food items but didn't get delivered. Please do the needful....
Apr 12, 2019 by Shantle sequeira
Wrongly charged by the company (Swiggy) Closed
While placing my order I had applied a coupon code (SWIGGY*) which was applied successfully. The amount was reduced from *** to Rs. ***. However, after selecting the payment method and confirming the order the amount shown at the end page went ...
Apr 12, 2019 by Jinesh Jain
Charging more than MRP rate (Maruthi Cinema Theatre) Closed
Maruthi theatre in palakol West Godavari Andhra Pradesh charges more than MRP rates. I bought * maaza drink from them they charge **₹ instead of **₹ for each drink. ...
Apr 11, 2019 by MNSV mallikarjunarao
Failed to deliver food and refused to refund the money (Pizza Hut) Closed
Pizza hut failed to deliver and refused to refund the money even after so many reminders. Given below the order details : Order Number: ******* Order Time Saturday, ** March **** **:**:** ...
Apr 11, 2019 by Mahesh
Food was bad (Swiggy) Closed
I received bad quality food from swiggy and when I ask for a refund they are not talking to me. They just closed the chat as I am no one. I tried to talk to the customer care executive twice but they were not helping me. ...
Apr 11, 2019 by Akash Sharma
Looting people by charging high amount more than MRP (Hotel Kanaiya) Closed
Hotel Kaniya near Chotila on Ahmedabad Highway is charging so high which is **% to **% more than MRP price. A can of Pepsi with MRP of Rs. **/- is charged with Rs. **/- and likewise on all products they are looting people thinking there is no o...
Apr 10, 2019 by Pratik Badani
Wrong order delivered, replacement was not the order I asked for so I had to cancel it (Swiggy) Closed
I ordered for desserts from a restaurant, they patched me with extra complimentary desserts which I didn't ask for nor. the order had * of those complimentary desserts and nothing I have ordered and paid for. When I asked for replacement, I was...
Apr 27, 2018 by Hustle
Food not delivered on time (Foodpanda) Closed
From last *times,I am getting late delivery.. Though I chat with customer care person s and tell tell the issue is repeated, so action taken.. Eevrytimy its delivered **-**mins late. *times I had to order from another restaurant as it was alrea...
Apr 06, 2018 by Ria Dey
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Mamta D
Complaint filed against: Byju's