Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Food not delivered twice (Uber Eats) ^Open

The delivery boy from Uber eats did not reach my location/gate and turned on the timer. He did not call me. He was a street away from my location. I called him and he denied to come to my location. Uber charged for this and did not provide a so...

Jul 13, 2019 by Bhaskar Sharma

Not received my refund (Swiggy) ^Open

We have ordered from swiggy. Without informing they have cancelled my order and till now I didn't receive any refund from swiggy. My order date was June ** and order ID ************....

Jul 13, 2019 by Ramprasad Av

Food not delivered by swiggy (Swiggy) ^Open

Order no *********** I had ordered from swiggy and the wrong address was given for delivery. Immediately in * minutes, I chat and asked to change the location. Then I talked to the delivery boy. He was ready to come to the new address. I gave ...

Jul 12, 2019 by DEEPSHIKHA TRIVEDI

Regarding the refund in my master card (Uber Eats India) ^Open

My order at uber eats got cancelled and my amount was supposed to be refunded in my bank account but suddenly the company say that due to some error on their side they will credit the amount in form of Uber credits and not money. This is highly...

Jul 12, 2019 by SAHIL

Not sending invoices for my order (Swiggy) ^Open

I asked for bills for my orders between ** June to * July and they are not sending me the same. It's been more than a week time since I raised a request and customer care is saying me every time that you will get it after ** hours....

Jul 11, 2019 by Jagpreet Singh

Non veg item delivered instead of veg item ordered (Swiggy) ^Open

This complaint isn't about money loss. But it's about carelessness. It's about religion and beliefs. Swiggy delivered Omelette paratha instead of baingan ka bharta and paratha. And when I complained they said sorry won't happen again. My poin...

Jul 10, 2019 by Namrata Kher

Zomato charged full amount as penalty for cancelling order (Zomato) ^Open

Order Number: ********** I ordered food on * July **** from registered no. After placing the order I realised that I had placed the wrong order. I tried to connect customer care but no one replied. I called the restaurant and asked him if th...

Jul 10, 2019 by Aman Singh

Dominos money refund issue after order cancellation (Dominos Pizza) ^Open

I have ordered Pizza through Dominos mobile website on **th June ****. The order was placed and I made a payment through credit card. Since the delivery took more than ** mins I called the customer care to inquire about the order. The customer ...

Jul 10, 2019 by Ashwin Balaji

Package not received but they charged for everyone (Uber Eats India) ^Open

First, of *th July and second on *th July I ordered food from uber eats. After some time the order was cancelled by restaurant and food was not delivered. I ordered food from uber Rs ** second time ** got deducted from my account but the order ...

Jul 08, 2019 by Rohit

Food not delivered and unprofessional attitude by the delivery girl (Swiggy) ^Open

Order No. *********** I have ordered through swiggy on */*/**. The app displayed that order is being delivered. Despite the fact that the delivery girl didn't visit our office. While inquiring through helpline it was conveyed to us that it was...

Jul 08, 2019 by MALHAR GOSWAMI

Fake eggs received (Local shop) ^Open

I have found fake eggs and went to the shopkeeper to inform about it. He denied to listen and on top of it, he is telling me that I am mad. I have a video of it but unable to attach it to this forum....

Jul 07, 2019 by Chandrakant

Order placed not delivers in 2 hours (Zomato) ^Open

Order no. ********** This is to bring to your notice that I am not at all happy with the kind of service I received with the order I placed. I had to wait for almost * hours for an order to be delivered. And to the ice cream was melted. Rider ...

Jul 07, 2019 by Gagandeep Singh

Swiggy cancelled my order not refunding the money (Swiggy) ^Open

I have ordered with swiggy no. *********** on ** Jun **. They cancelled stating that order with dominos is having some problem. My balance of Rs *** was deducted. Which they told will be refunded in *-* days. It’s ** days passed now, no refun...

Jul 06, 2019 by Kshama gupta

Order confirmed by restaurant and then cancelled when I called (Zomato) ^Open

I ordered food from Zomato because I have a meeting at my office with my clients. It was very important to me. My order was confirmed by the restaurant. Then I waited for an hour. I called my valley who appointed for my delivery by Zomato, he t...

Jul 05, 2019 by Vikas Bhardwaj

Stale food delivery (Swiggy) ^Open

I ordered food from the zippy restaurant via swiggy on dated **/**/****. The food was stale so I complain it to swiggy. In response, they said there is no such policy for this issue and they can only refund ₹**. As I asked them to provide me ...

Jul 04, 2019 by Deemepra meena

Package not delivered (Zomato) ^Open

The delivery person came and given * missed call for ** seconds of each and then cancelled the order within two minutes. As per their policy they will call the customer * times if not answered they will cancel the order and the money will be de...

Jul 04, 2019 by Santhanamariappan

Partial refund for stale food (Swiggy) ^Open

I have ordered food from Swiggy today. The food was stale and was not for consumption. I have raised the concern and was offered ** rupees which were the packing charge. The phone support was not available. Order id is ***********....

Jul 02, 2019 by Harish S

Less eye for detail (maharashtra lunch home and swiggy) ^Open

Very unhappy with the delivery of the outlet as well as the swiggy app. I placed an order through swiggy for * chicken tikka biryani and bharlela bombil (stuffed Bombay duck) and I got call from swiggy delivery guy stating that the restaurant (...

Jul 01, 2019 by KALPESH SONAWANE

Food spilled over and it's staled (Swiggy) ^Open

I have ordered the food through Swiggy from Mainland China Madhapur branch. The items were spilled and the food was also staked. Please see the screenshots attached for more details....

Jun 30, 2019 by Sai Sampath Kumar Nandigam

Food was stale (Swiggy) ^Open

I ordered from swiggy and they send staled food. Later when I complaint they said we can't help you we only deliver food....

Jun 30, 2019 by Manish meena

Different food is delivered (Swiggy) ^Closed

I have ordered the food but they delivered some other food. Please help me...

Apr 12, 2019 by Janani

Food not delivered and order got cancelled (Swiggy) ^Closed

I have ordered food from swiggy on **-**-****. After some time I reached the delivery guy and he informed that he called me several times but I didn't pick up my call. I haven't received any call at all. I have called him again and went to pick...

Apr 12, 2019 by Raghavender

Items missed from the order (Swiggy) ^Closed

I have ordered food items but didn't get delivered. Please do the needful....

Apr 12, 2019 by Shantle sequeira

Wrongly charged by the company (Swiggy) ^Closed

While placing my order I had applied a coupon code (SWIGGY*) which was applied successfully. The amount was reduced from *** to Rs. ***. However, after selecting the payment method and confirming the order the amount shown at the end page went ...

Apr 12, 2019 by Jinesh Jain

Charging more than MRP rate (Maruthi Cinema Theatre) ^Closed

Maruthi theatre in palakol West Godavari Andhra Pradesh charges more than MRP rates. I bought * maaza drink from them they charge **₹ instead of **₹ for each drink. ...

Apr 11, 2019 by MNSV mallikarjunarao

Failed to deliver food and refused to refund the money (Pizza Hut) ^Closed

Pizza hut failed to deliver and refused to refund the money even after so many reminders. Given below the order details : Order Number: ******* Order Time Saturday, ** March **** **:**:** ...

Apr 11, 2019 by Mahesh

Food was bad (Swiggy) ^Closed

I received bad quality food from swiggy and when I ask for a refund they are not talking to me. They just closed the chat as I am no one. I tried to talk to the customer care executive twice but they were not helping me. ...

Apr 11, 2019 by Akash Sharma

Looting people by charging high amount more than MRP (Hotel Kanaiya) ^Closed

Hotel Kaniya near Chotila on Ahmedabad Highway is charging so high which is **% to **% more than MRP price. A can of Pepsi with MRP of Rs. **/- is charged with Rs. **/- and likewise on all products they are looting people thinking there is no o...

Apr 10, 2019 by Pratik Badani

Wrong order delivered, replacement was not the order I asked for so I had to cancel it (Swiggy) ^Closed

I ordered for desserts from a restaurant, they patched me with extra complimentary desserts which I didn't ask for nor. the order had * of those complimentary desserts and nothing I have ordered and paid for. When I asked for replacement, I was...

Apr 27, 2018 by Hustle

Food not delivered on time (Foodpanda) ^Closed

From last *times,I am getting late delivery.. Though I chat with customer care person s and tell tell the issue is repeated, so action taken.. Eevrytimy its delivered **-**mins late. *times I had to order from another restaurant as it was alrea...

Apr 06, 2018 by Ria Dey