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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Food not delivered Open
I ordered food from zomato around **.**p.m. I got the confirmation message that .y order has been confirmed by the restaurant. But almost an hour later after wait for almost an hour I got this call by a zomato representative that they cannot de...
Jul 08, 2019 by SHRADDHA Chouhan
Zomato - Order placed not delivers in 2 hours Open
Order no. ********** This is to bring to your notice that I am not at all happy with the kind of service I received with the order I placed. I had to wait for almost * hours for an order to be delivered. And to the ice cream was melted. Rider ...
Jul 07, 2019 by Gagandeep Singh
Zomato - Order not delivered not money refunded Closed
I orderedfrom zomato the delivery person cancelled my order saying he couldn't deliver from a place literally * minutes away and zomato didn't declined any refund saying I was unresponsive at the time of delivery...
Jul 05, 2019 by Alka Srivastava
Zomato - Order confirmed by restaurant and then cancelled when I called Open
I ordered food from Zomato because I have a meeting at my office with my clients. It was very important to me. My order was confirmed by the restaurant. Then I waited for an hour. I called my valley who appointed for my delivery by Zomato, he t...
Jul 05, 2019 by Vikas Bhardwaj
I order some food in zomato, and the outlet accepted our order and later my mobile went out of coverage so i contacted the delivery person through another no other than my registered number. but he wrote that customer was not responding and rej...
Jul 05, 2019 by PASUPULETI SATYA SIVA KRISHNA
Sir/Ma’am I placed an Order from Marky Momos today( *th july) at *:** pm. The delivery boy called me around *:**pm saying that due to heavy rain he is not able to reach the destination and asked me what to do. I told him to wait around **-...
Jul 04, 2019 by Muskaan Bhardwaj
Zomato - Food not delivered yet money deductedOrder ID: Closed
On **th when I ordered the food, I got a call from Anuj (Delivery boy) and he told me that he is about to reach my place in **-** minutes, however he never called me and eventually the order never came. I had to wait for more or less ** mints ...
Jul 04, 2019 by Avijeet Paul
Zomato - Food not delivered Closed
I had ordered food from Cafe ** Kerala Mess through Zomato App on **/**/**** , *.** PM by paying Rs.*** . Same day at *.** Pm I got a message from Zomato by saying your order has been delivered. But i had not received the order . ...
Jul 04, 2019 by Muhsin Areekkan
Zomato - Package not delivered Open
The delivery person came and given * missed call for ** seconds of each and then cancelled the order within two minutes. As per their policy they will call the customer * times if not answered they will cancel the order and the money will be de...
Jul 04, 2019 by Santhanamariappan
Zomato - Refund not received Open
I order for food but I forgate use promo code. so I cancilled order within * minute. and contact to custome care. according to chat with officer he asure that refund will be done within **-** hours. but not they message that food had prepared. ...
Jul 01, 2019 by GOVIND KHANDELWAL
Zomato - Service not provided money refused to be refunded Closed
Hello. On **th June at **:** AM for a total amount of Rs.***.**, I placed an order from Zomato (Order # **********) to treat my friends to some biryani, while waiting for the order to arrive. I receive a message saying my order was cancelled/r...
Jun 30, 2019 by Rohit P
Zomato - Eggetarian food delivered while Zomato App was showing it as 100% Veg Open
On ** June ****, I have ordered french toast in Jabalpur using Zomato app. The app was showing french toast as ***% veg marked with greens symbol on app. However, after receiving & having a small bite of the same. We realised that it is made up...
Jun 30, 2019 by Ankit Vajpai
Zomato - Cheated by Zomato Open
A zomato valet rudely refused to procure change for the said order. Then got abusive on the phone. After which he attempted to deliver the order * hours later. Finally after all that, he threatened me verbally before leaving....
Jun 29, 2019 by Shruti manav sharma
I am from Bangalore order flow order was from Biryani Town restaurant item was egg biryani it is located near ring road nagavara and third class service and *rd cross restaurants has provided Zomato making fool and picking money from the people...
Jun 29, 2019 by Syed matheen
Zomato - Zomato eaten my money Open
Order ids ********** & ********** i placed order two times, paid in advance, person did not put good effort to deliver it, did not contact, cancelled the order, charged me full amount and went back with food. I am sure if it was not paid in ...
Jun 29, 2019 by Payel saha
Zomato - Cheating on me by zomato Open
********** this is my order number. I want my refund back. I cancelled the order with ** seconds of ordered and got a penalty of *** because the restaurant starts preparing the order. Just tell me how can a restaurant starts preparing food just...
Jun 28, 2019 by Sachin sharma
Zomato - Food not delivered Open
I ordered food from Zomato. Zomato rider refused to come at my place. After *-minute order is shown delivered to me. But I don't receive my order at least if rider come. To my area, he will take a minimum of *-** minutes but the order is delive...
Jun 26, 2019 by Lovish
Zomato - Money not refunded Open
I ordered some food with Zomato and cancelled it in a second because I forgot to add chapati in it but they didn't refund the money. They are making fool of us. They are even not explaining that for what they deducted the money because in one s...
Jun 25, 2019 by Purnima
Zomato - Oder not delivered Closed
Order Number **********..... My order on sunday ( ** June ) at **:** pm I ordered a chicken at night from zomato of Rs *** and delivery guy reached at the destination enter the socity gate even done entry but did not delivered the food an...
Jun 25, 2019 by Niharika Yadav
Zomato - Order not delivered nor money refunded Open
Zomato Order no **********. I ordered my food. The order was worth Rs. ***. I called the guy at *:**. According to the map he was standing outside. I said that I am coming outside please wait. When I came back I saw him going on his bike. I eve...
Jun 24, 2019 by AMULYA BINDAL
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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