The Bengaluru consumer court has ordered Indigo Airlines to pay a couple ₹70,000 for the delay in delivering their checked-in luggage, which caused inconvenience and spoiled their vacation in Port Blair.
In this order, the court directed Indigo to pay ₹50,000 as compensation, along with an additional ₹10,000 for the mental agony suffered by the couple and ₹10,000 to cover their litigation costs.
The court stated that due to Airline’s mistake the couple had to spend money amounting to Rs.5000/- to purchase clothes and other necessary items as their checked-in luggage was not delivered, which spoiled the holiday mood of the complainants.
The couple had booked their flights from Indigo Airlines to travel from Bengaluru to Port Blair on November 1, 2021. However, when they reached the destination, they were shocked to discover that their checked-in luggage, containing crucial items like clothing, medications, and ferry tickets for their Andaman boat rides, had not reached Port Blair.
Despite the ground crew’s assurances that the misplaced luggage would be delivered the next day, it was received only after two days on November 3 which further aggravated their mental trauma. Being aggrieved with the incident, the couple decided to take legal action against the Indigo Airlines and sent a legal notice to Indigo. Thereafter the couple filed a consumer complaint seeking compensation for the disruption of their vacation and the district consumer court ruled in their favor, ordering Indigo Airlines to pay ₹70,000 within 45 days along with an interest at the rate of 9 percent per annum if there is any delay in making the payment.
If you have any Airlines complaint, you can use Voxya to take legal action by sending Legal Notice to Airlines through a professional lawyer. Voxya helps in getting resolution in consumer complaints quickly.
The District Consumer Court in Chandigarh recently delivered an important judgment favoring a consumer, Mr. Vineet Marwaha in a case against Make My Trip (India) Pvt. Ltd. and OYO. This ruling highlights the significance of transparency and fair trade practices within the online travel industry.
The case is related to a hotel booking that Mr. Marwaha had made for a Goa vacation spanning from December 26 to December 30, 2021. Mr. Marwaha had engaged Goibibo, a subsidiary of MMT, for making hotel reservation, and made a payment of Rs. 10,432.
However, on December 23, 2021, Mr. Marwaha was shocked to receive a message from Goibibo’s representative that his booking had been canceled. They told that the hotel is “un-operational” during those days and so Mr. Marwaha’s payment was refunded, which caused severe mental agony to him and his family. This abrupt cancellation without consent left Mr. Marwaha and his family in a state of disarray, just days before their planned vacation.
To his shock and disappointment, very soon Mr. Marwaha discovered that the same hotel rooms were available online for the same dates, but at exorbitant rates, reaching as high as Rs. 27,207. This revelation prompted him to file a case against the company alleging “deficiency in service and unfair trade practices”.
The District Consumer Court considered facts and arguments from both parties. Make My Trip contended that they acted as intermediaries, solely facilitating the booking process, with no responsibility for cancellations or price hikes. OYO Rooms (Oravel Stays Private Limited) argued that their responsibility was restricted to arranging bookings, placing the operational liability on the hotel owners. However the hotel did not attend the consumer court proceedings.
In its verdict, the Consumer Court sided with the complainant, emphasizing that the consumer had made an advance booking with the expectation of locking the affordable rates of the hotel during the peak season in Goa. Nevertheless, the respondents canceled the booking without providing a valid justification, and they substantially raised the rates at their portal which clearly is unfair trade practice. The Court inferred that these actions were primarily driven by a desire for “substantial profiteering.”
Consequently, the Consumer Court directed the opposing parties to compensate the consumer with Rs. 35,000 for the mental agony and harassment they caused, along with an additional sum of Rs. 7,000 to cover the litigation costs. They were given a 30-day period to comply with the order, with the understanding that failure to do so would result in interest being applied to the compensation amount.
If you have any travel complaint, you can take legal action by sending Legal Notice to opposite party through a professional lawyer who can help you in getting resolution quickly.
The Hyderabad District Consumer Court has issued a favorable verdict for an unsatisfied customer, Mr. Yeshwant Phatak, in a consumer complaint against LG Electronics India Private Limited.
The consumer complaint originated from a defective refrigerator that Mr. Phatak had purchased. The commission determined that the persistent issues with the appliance and the company’s failure to rectify them constituted a deficiency in service and unfair business practices.
This judgment was delivered by a panel of the Commission, which included Mr. M. Gopal Reddy (President), Ms. Shyamala, and Ms. R. Narayan Reddy (Member). The grievance was filed under Section 35 of the Consumer Protection Act of 2019, seeking resolution on behalf of the customer.
Mr. Phatak had acquired a LG refrigerator for an amount of Rs.39,329 on September 14, 2022. However, very soon after the delivery, the refrigerator started experiencing problems, causing huge inconvenience to the consumer.
He reached out to LG Electronics multiple times regarding the issue, and the company’s technicians made three separate service attempts on September 25, October 5, and October 20, 2022. Despite these efforts, the issue persisted. Consequently, the Commission determined that there was indeed a defect in LG’s item.
The evidence provided by the complainant, which included invoices, service requests, and correspondence records with LG Care, all pointed to a huge defect in the refrigerator. As a result, the Commission held LG Electronics and its employees responsible for both the deficiency in service and unfair business practices.
Considering this decision, LG Electronics has been instructed to:
Reimburse the item cost of Rs.32,431 to the consumer
Provide a reasonable compensation of Rs.5,000 to the consumer for mental distress and financial hardship
Cover costs amounting to Rs.1,000
LG Electronics has been given 45-days to comply with these directives and the consumer is required to return the LG GL-S342SPZY refrigerator after receiving the above sum.
Have you found yourself in a situation where you’ve been sold an insurance policy that doesn’t meet your needs, or you’re encountering difficulties when it comes to settling your insurance claims?
It’s not uncommon for some insurance agents to lure customers with false promises, only for them to face significant challenges when attempting to make legitimate insurance claims.
We strongly encourage you to take a moment to watch our informative video, which will guide you through the steps to effectively resolve your insurance-related concerns.
One of the most crucial aspects is to carefully review the terms and conditions at the time of purchasing your policy. If you encounter any issues, remember that you can utilize the free lookup period to your advantage.
To address your concerns, initiate the process by filing a complaint with your insurance company.
File A Complaint in IRDA
If you find that your issue remains unresolved through the above avenue, you have the option to escalate your complaint to the Insurance Regulatory and Development Authority of India (IRDA).
You can send the complaint through Email to complaints@irdai.gov.in to address your complaint IRDA.
You can also file a complaint using IRDA Toll-Free Number 155255 or 1800 4254 732.
Upon doing so, you will receive a token reference number from IRDA, which will enable you to monitor the progress of your complaint.
You will get attention and It helps to get a resolution from the Insurance service provider.
you can bring your issue in Additionally, you can also bring your complaint to my attention as Ombudsman. Should you still not receive a satisfactory resolution after these efforts, you have the legal recourse of sending a formal notice to the insurance company through a legal representative, demanding a resolution within a reasonable 15-day timeframe.
If, despite all these measures, your concerns continue to be unaddressed, you have the option to file a case against the insurance company in the consumer court.
File Insurance Claim Complaint at Voxya
You can also file a complaint in Voxya, an online consumer forum for policy cancellations, settlement disputes, refund requests, claims for compensation, or reimbursement for legal expenses.
How Voxya resolves Insurance Claim Complaints?
Using the following easy steps Voxya resolves Insurance claim complaints:
Using the following easy steps Voxya resolves consumer complaints:
Social Media Campaign: It starts a social media campaign for the maximum impact of consumer complaints.
Send Email: It sends an email to the company and tries to resolve consumer complaints amicably.
Send legal notice: It will draft and send legal notice to the company via registered post and also send a copy to the consumer’s address.
Consumer Court: It also prepares consumer case documents, a consumer can submit these documents to file a case in consumer court.
If you are looking for a solution to the complaint, File A Complaint Now!
Your rights as a policyholder are important, and there are established processes in place to ensure you receive fair treatment and resolution for any insurance-related grievances you may encounter.
Voxya is an online consumer complaint forum trusted by more than 2 Lac consumers across India.
