We are happy to state that we have got one more success story to share. We have resolved Pepperfry consumer complaint within two days time. Last week a consumer, Amandeep Singh filed a complaint against Pepperfry – a famous online furniture store. The store was listing a bed with some misleading description about the storage space. Believing this misleading description, Mr. Singh ordered the bed at the online store and paid Rs.37173. Later he came to know that the bed does not have any storage inside the bed. He contacted Pepperfry support but they refused to cancel his order or refund his money saying that storage actually means he can use plank under the bed for storing things. This was simply unacceptable to the customer as storing under the bed can not be treated as in-built feature of the bed.
Finding no other alternate, he posted his complaint at Voxya.com – a platform to resolve consumer complaints quickly. We investigated the matter and found that customers complaint was genuine. The product page at Pepperfry has very misleading title showing the bed has a storage.
On receiving the Pepperfry consumer complaint, we at Voxya. started a social media campaign and tried to contact Pepperfry. We also requested customer to share his complaint via social media. Immediately within just one days time, the customer received a call from Pepperfry’s CEO office and they canceled the order and refunded the money to the customer. So, we have resolved another consumer complaint at our platform! It is really nice that Pepperfry took immediate action on the matter and resolved the complaint quickly. We received a thank you email from the consumer and we feel happy that we were able to help 🙂
Though the complaint has been resolved by Pepperfry quickly but we will still request Pepperfry to modify the title and the description of this product listed at their store here https://www.pepperfry.com/