Category: Consumer Complaints

The Bengaluru consumer court has ordered Indigo Airlines to pay a couple ₹70,000 for the delay in delivering their checked-in luggage, which caused inconvenience and spoiled their vacation in Port Blair.

In this order, the court directed Indigo to pay ₹50,000 as compensation, along with an additional ₹10,000 for the mental agony suffered by the couple and ₹10,000 to cover their litigation costs.

The court stated that due to Airline’s mistake the couple had to spend money amounting to Rs.5000/- to purchase clothes and other necessary items as their checked-in luggage was not delivered, which spoiled the holiday mood of the complainants.

The couple had booked their flights from Indigo Airlines to travel from Bengaluru to Port Blair on November 1, 2021. However, when they reached the destination, they were shocked to discover that their checked-in luggage, containing crucial items like clothing, medications, and ferry tickets for their Andaman boat rides, had not reached Port Blair.

Despite the ground crew’s assurances that the misplaced luggage would be delivered the next day, it was received only after two days on November 3 which further aggravated their mental trauma. Being aggrieved with the incident, the couple decided to take legal action against the Indigo Airlines and sent a legal notice to Indigo. Thereafter the couple filed a consumer complaint seeking compensation for the disruption of their vacation and the district consumer court ruled in their favor, ordering Indigo Airlines to pay ₹70,000 within 45 days along with an interest at the rate of 9 percent per annum if there is any delay in making the payment.

If you have any Airlines complaint, you can use Voxya to take legal action by sending Legal Notice to Airlines through a professional lawyer. Voxya helps in getting resolution in consumer complaints quickly.

The District Consumer Court in Chandigarh recently delivered an important judgment favoring a consumer, Mr. Vineet Marwaha in a case against Make My Trip (India) Pvt. Ltd. and OYO. This ruling highlights the significance of transparency and fair trade practices within the online travel industry.

The case is related to a hotel booking that Mr. Marwaha had made for a Goa vacation spanning from December 26 to December 30, 2021. Mr. Marwaha had engaged Goibibo, a subsidiary of MMT, for making hotel reservation, and made a payment of Rs. 10,432.

However, on December 23, 2021, Mr. Marwaha was shocked to receive a message from Goibibo’s representative that his booking had been canceled. They told that the hotel is “un-operational” during those days and so Mr. Marwaha’s payment was refunded, which caused severe mental agony to him and his family. This abrupt cancellation without consent left Mr. Marwaha and his family in a state of disarray, just days before their planned vacation.

To his shock and disappointment, very soon Mr. Marwaha discovered that the same hotel rooms were available online for the same dates, but at exorbitant rates, reaching as high as Rs. 27,207. This revelation prompted him to file a case against the company alleging “deficiency in service and unfair trade practices”.

The District Consumer Court considered facts and arguments from both parties. Make My Trip contended that they acted as intermediaries, solely facilitating the booking process, with no responsibility for cancellations or price hikes. OYO Rooms (Oravel Stays Private Limited) argued that their responsibility was restricted to arranging bookings, placing the operational liability on the hotel owners. However the hotel did not attend the consumer court proceedings.

In its verdict, the Consumer Court sided with the complainant, emphasizing that the consumer had made an advance booking with the expectation of locking the affordable rates of the hotel during the peak season in Goa. Nevertheless, the respondents canceled the booking without providing a valid justification, and they substantially raised the rates at their portal which clearly is unfair trade practice. The Court inferred that these actions were primarily driven by a desire for “substantial profiteering.”

Consequently, the Consumer Court directed the opposing parties to compensate the consumer with Rs. 35,000 for the mental agony and harassment they caused, along with an additional sum of Rs. 7,000 to cover the litigation costs. They were given a 30-day period to comply with the order, with the understanding that failure to do so would result in interest being applied to the compensation amount.

If you have any travel complaint, you can take legal action by sending Legal Notice to opposite party through a professional lawyer who can help you in getting resolution quickly.

The Hyderabad District Consumer Court has issued a favorable verdict for an unsatisfied customer, Mr. Yeshwant Phatak, in a consumer complaint against LG Electronics India Private Limited.

The consumer complaint originated from a defective refrigerator that Mr. Phatak had purchased. The commission determined that the persistent issues with the appliance and the company’s failure to rectify them constituted a deficiency in service and unfair business practices.

This judgment was delivered by a panel of the Commission, which included Mr. M. Gopal Reddy (President), Ms. Shyamala, and Ms. R. Narayan Reddy (Member). The grievance was filed under Section 35 of the Consumer Protection Act of 2019, seeking resolution on behalf of the customer.

Mr. Phatak had acquired a LG refrigerator for an amount of Rs.39,329 on September 14, 2022. However, very soon after the delivery, the refrigerator started experiencing problems, causing huge inconvenience to the consumer.

He reached out to LG Electronics multiple times regarding the issue, and the company’s technicians made three separate service attempts on September 25, October 5, and October 20, 2022. Despite these efforts, the issue persisted. Consequently, the Commission determined that there was indeed a defect in LG’s item.

The evidence provided by the complainant, which included invoices, service requests, and correspondence records with LG Care, all pointed to a huge defect in the refrigerator. As a result, the Commission held LG Electronics and its employees responsible for both the deficiency in service and unfair business practices.

Considering this decision, LG Electronics has been instructed to:

1. Reimburse the item cost of Rs.32,431 to the consumer
2. Provide a reasonable compensation of Rs.5,000 to the consumer for mental distress and financial hardship
3. Cover costs amounting to Rs.1,000

LG Electronics has been given 45-days to comply with these directives and the consumer is required to return the LG GL-S342SPZY refrigerator after receiving the above sum.

If you have any home appliances complaint, you can take legal action by filing a complaint at Voxya.com. Our expert legal team will help you in getting resolution.