8 Super smart tricks to resolve your consumer complaint?

tricks to resolve your consumer complaint

Why do you need smart tricks to resolve your consumer complaint? I am sure you must be thinking.

Raising a voice against injustice will not fetch you any results, if you are just a common man in India. Indian consumers face a lot of struggle in getting their issues resolved as there are still no strict laws for defaulting brands.

You purchase a TV and if it does not work as advertised, then there is very less help available to you. Once you have purchased an item, the sales guy may even refuse to recognize you or may direct you to some pathetic helpline number of the company. After this, your nightmare starts.

You will be put in long queues and your ear may get pain listening to pre-recorded “waiting” messages. I am sure everyone of us has experienced this. It is a very common experience in India for customers and sadly we all have accepted this mistreatment being a tolerable Indian. 

In this article we will talk about 8 super smart tricks to get attention of the company to get resolution in your consumer complaint. It will tell you how you can build pressure on the company and literally compel it to resolve your complaint. Keep reading this article to know smart tricks to resolve your consumer complaint:

Tricks to resolve your consumer complaint

1. Presales pressure
Before actually buying any product or service, convey a strong message to the salesperson that you have doubts about the after sales service of the company and so you do not trust them completely. You should ask him, in case of any problem who will solve your issue?

Tell him that you hate running to the support center or being in queue. This presale strategy may not fully work but this will put enough pressure on the sales guy. In the process of convincing you, he may give his own number or something extra, that can make you feel “special” later. 

2. Over React
Assuming you have purchased the item and something is not working within the first few hours or days as it should have been. Now, is the time to over react! Yes, you have heard it correctly. Over reacting on a small defect may put enough pressure on the seller or company to resolve your complaint quickly. It is one of the best tricks to resolve your consumer complaint.

Just remind the seller that you were already aware before buying the item that this would happen as you do not trust the brand. In such situations, normally he will do everything to make you comfortable.

3. Talk like a Lawyer
If all the above tricks to resolve your consumer complaint have failed then you should start talking legal, even if you do not know anything about consumer rights.

Ask the company or its support executive to furnish every detail about the customer support process of the brand. Get details like company address, distributor name & address, company officials, nodal officers etc.

4. Contact Support & follow up
Lodge a complaint in the call center of the company for support and properly note down the date and complaint ID. Ask the support agent what would be the expected turn-around time for such complaints.

Do not follow up before the expiry of that turn-around period. If they do not resolve the issue within time, then you should call customer support again and update your complaint saying this is the second time you are calling.

Please note that updating the same old complaint ID is very important. Usually the customer agent will insist on closing the old complaint and creating a new complaint ID. But you should insist on updating the same old complaint with new details.

Repeat calling & updating your complaint till you get relief from the brand.

tricks to resolve your consumer complaint

5. Shout without doubt
In my opinion this strategy is one of the best tricks to resolve your consumer complaint. If repeatedly updating your complaint and calling them again & again does not resolve your issue then you should start over-reacting once again on the support call. Start yelling and showing that you are frustrated enough to take strict action against the company.

But remember, do not curse the agent but curse the company!

Once you have put enough pressure on the agent, ask him to connect you to his supervisor on the phone.

In most of the cases, the agent will deny connecting you to supervisor and will tell you that there is no supervisor available at this time. But don’t get fooled by this. Keep on insisting that you need to talk to his supervisor.

Also, before starting this pressure game, tell the agent that you are already recording the entire conversation on your phone which can be produced as evidence later. This would be enough pressure for him to connect you to the authority.

6. Reach higher
If you are dealing with telecommunication, banking or insurance companies and if registering your complaint with the Supervisor does not fetch the desired results then your last resort in customer support would be to contact a higher authority like Nodal officer in your region.

Generally you can meet a Nodal Officer personally or contact them through phone or email. However, the phone number of these Nodal officers will almost never work and you will never get connected to the officer.

So, you should try sending email instead. It has been seen that sending a complaint through email to a Nodal officer generally gets some attention.

But please note that the Nodal officer will not entertain your complaint if you have not tried other support channels first.

Recently, Government of India has mandated all eCommerce companies to appoint a Nodal Officer to ensure compliance with the new rules on consumer protection as per Consumer Protection (E-Commerce) Rules 2020.

So very soon you will be able to reach out to Nodal Officers in the eCommerce stores also, if you are not satisfied with the progress in your complaint.

7. Start legal action
When all the tricks to resolve your consumer complaint have failed and if you are still not satisfied with the resolution provided by the Nodal officer, then the probability is that your complaint is complex and you may have to further pursue it to get better relief.

At this stage, you can send a well drafted legal notice to the company through your lawyer. The legal notice is usually sent to the company’s registered address.

When you send this notice through a lawyer, it puts enough pressure on the brand and conveys a message that you are seriously considering other options.

Usually, you will get some response (positive or negative) after sending a legal notice to a company. 

8. Go Court
If even sending a legal notice does not work then there is a strong possibility that the brand is not ready to hear your complaint and is not interested in resolving the issue.

The only option left for you now is to approach the Consumer court or consumer forum in your matter. You can approach consumer forum online and file a case here.

When a case is filed in a consumer forum, it sends a very clear signal to the company that the consumer is willing to go the extra mile to get resolution.

Nobody wants to waste time & energy in fighting a case in court and the same is true with the company as well. So, mostly the company will try to settle the dispute out of the court which puts you in a better position to negotiate.

Please note that it is not required to hire a lawyer to file a case in the Consumer forum and you yourself can represent your case in the forum. But there is no doubt that in spite of knowing these smart tricks to resolve your consumer complaint, hiring an experienced & qualified advocate will get you better results.

If you do not have time to follow these tricks to resolve your consumer complaint yourself, then there is Voxya who can help you to get resolution in your consumer complaint. You can file a complaint and get resolution in your complaint easily.

Hathway Complaints : How to Contact & Resolve?

hathway complaints

Hathway Complaints : How to Contact & Resolve?

Hathway Company is one of India’s leading Cable Broadband service providers. Founded in 1959, Hathway was the first company to provide internet access via cable in Chennai in 1999-2000.

With their vision of being a single point access provider and bringing them into the home and workplaces, Hathway covers 16 cities with high-speed cable broadband services.

With its 11 million subscribers, Hathway provides internet services at a maximum speed of up to 50Mbit/s in many different cities.

However, even after winning multiple awards in the year 2011 and 2013, consumers are facing many issues and filing Hathway complaints.

In this article, we’re listing down some critical Hathway complaints faced by its consumers and a step-by-step guide on how to resolve them.

Frequent Hathway complaints by consumers

What to do in case the Hathway internet is not working?

This is a widespread issue faced by Hathway’s consumers where their internet is not working. These kinds of problems can frustrate many people because most of the work in today’s time is done online.

However, for many cases, this issue can be solved by resetting the router. All you’ve to do is to press the reset button on the backside of the router for 15 seconds. All lights on the router will start blinking, and your router will get reset.

But this solution doesn’t work for everyone, and you may have to contact the Hathway’s customer support team for further assistance.

What to do in case the payment is made but not acknowledged?

Many users of Hathway’s broadband services reported that the payment for renewal is made from their end, but the amount is not reflected on the company’s end.

Many times, these kinds of issues can happen due to network failure, and it’s often suggested to wait for three business days, at least before filing a complaint.

How to resolve the internet speed issue?

Another prevalent issue among consumers is the issue of slow internet speed. Internet speed issues are quite common for many broadband service providers, and usually, it varies from cities to cities.

Choosing the alternate DNS can help in some cases, but again it’s not the same for everyone. Thus, it’s better to contact the Hathway’s customer support team and report this issue.

What do in case of broadband service issues?

The issue of poor connectivity and continuous disconnection is another issue reported by many Hathway customers. This issue can occur due to various causes, including overheating modem, network issues from ISP, and virus or malware infection.

Although, resetting or upgrading the modem might help in some cases but reaching out to Hathway’s consumer support team is the best option.

How to solve the multiple unwanted calls issue?

Consumers who have stopped their broadband connection months ago are still getting multiple unwanted calls of special offers and recharge plans.

Many consumers have reported that even after explaining that they are no longer interested in renewing the connection, these marketing calls are not getting stopped.

You should report this to TRAI or file a complaint against them at Voxya.com

What to do in case of an account renewal issue?

Many Hathway consumers have reported the issue where they have paid the full amount, but their account is still not renewed.

Before approaching Hathway or Consumer forum, its quite essential for consumers to keep the records of all kinds of transactions made by them as it can help them while filing a consumer case.

What to do in case of not receiving your gift voucher?

Many consumers reported the issue of not receiving their gift vouchers. They were suggested to renew their broadband connection for a specific amount so that they can receive a gift voucher. However, many consumers haven’t received their gift vouchers offered by the Hathway Company.

How to resolve Hathway Broadband Complaints?

If you are also facing similar issues with Hathway as mentioned above then please check our step-by-step guide below to report your complaints to Hathway’s customer support team.

Step 1: Visit www.hathway.com

Step 2: Choose the ‘Contact us‘ option from the menu bar and select the ‘Broadband‘ category.

Step 3: A window will pop up, and there will be an option of selecting your city. Choose your city from the drop-down menu.

Step 4: Once you have chosen your city, a toll-free customer care number and office address will show up. From there, you can call on the provided number and report your issues.

You may also contact their helpline number ‘18004197900‘ from 6 AM to 12 AM (midnight) available for all cities.

You can also drop them an email about your issues on ‘info@hathway.net‘.


If you are facing issues despite paying the hefty amount of bills, then it’s your right to file Hathway complaints and get the best resolution for them from their team.

But if you are unable to get any help or response for your Hathway Complaints then take legal action by sending Legal Notice to them by using Voxya.com.

Alternatives to resolve MakeMyTrip Consumer Complaints

In our last post we saw how anyone can file a consumer court case against any company. Though the procedure is not very complex but still it can be very lengthy sometimes. We receive a lot of complaint everyday against many companies but there is one company which receives complaints frequently and that is MakeMyTrip. So, we thought why not to explain how you can file consumer complaint against Makemytrip and try to resolve it without approaching consumer court directly. That means we are going to tell you alternatives to resolve MakeMyTrip consumer complaints without going to consumer court! Please read on to know complete details.

The first obvious alternative for you to resolve MakeMyTrip consumer complaints is to contact the company itself. You can file your MakeMyTrip complaint here https://support.makemytrip.com/MyAccount/MyIncidents/NewComplaint and hope that someone from MakeMyTrip will get back to you very soon. You need to have your MMT booking ID handy in order to submit your complaint. If they don’t give any attention to it then you can try the next alternative.

The next alternative is to approach MakeMyTrip at their social media accounts – Facebook, Twitter and Google+. You should post your complaint and about your experience publicly at their social accounts to attract their attention. For your convenience we are providing direct links to their social media profiles:

Twitter.com handle @makemytrip

But if you still don’t get any response from them then you should try the next option which is Voxya. As you know, Voxya is a unique platform for resolving consumer complaints against brands quickly. We use social and business network to resolve your consumer complaints. We help consumers in fighting against injustice, fraud and lousy customer service.

You can file a consumer complaint very easily at https://voxya.com/file-consumer-complaint . Once your complaint is filed, we will start social media campaign and try to contact company officials via email. Most of the time this simply works because no company wants to portray a bad picture about their support. Also based on your choice, we will draft & send a professional legal notice to the company via registered post. Moreover, if you want then Voxya can also prepare your case documents and can help you to approach Consumer Court. So, what are you waiting for? These were few simple alternatives for you to resolve MakeMyTrip consumer complaints.

Handling consumer complaints on social media?

Your customers can leave negative comments on social media and that can harm your brand reputation quickly. But responding correctly to consumer complaints in social media can infact help you increase customer loyalty and retention. We have successfully resolved many complaints by using social network. But if you think that your complaint was not resolved by Voxya then read this article instead, to know why it was not resolved.

Anyways, here are the tips to correctly handle consumer complaints in social media :

1. Quickly Acknowledge Mistakes
When a customer posts a consumer complaint on social media, don’t take time to reply his complaint. Infact you need to reply quickly without wasting any time. Also, you need to acknowledge mistakes because if you have made a mistake, it’s best to accept it. But remember to be very positive while acknowledging mistakes. So both the things are important – being on time and acknowledging the mistake.

2. Take Conversation Offline
When customers are angry its better to talk offline through a telephone or email. You can ask customers to provide their email or phone so that you can talk to them personally. Infact this will help you to take conversation offline. If you are not doing this then other customers can join in the complaint on social media.

3. Give Personalized Response
While handling consumer complaints, you should build rapport by personalizing your response in social media. Usually, this can be done by including customer’s name and complaint details in the reply. A personalized reply will convey that you have actually gone through the complaint and really wants to help.

4. Show Transparency
Explain what you are going to do and how it is going help in resolving the consumer complaint. The resolution process should be very clear to the customers. Also, do not forget to provide a genuine escalation plan to resolve the issue in the minimum time frame.

5. Go the Extra Mile
When customers are not happy, you need to go the extra mile to help solve their problem. You can soothe emotions by offering replacements or rewards. This will demonstrate that the relation with that customer is more important than an one-off monetary loss.

6. Don’t Remove Complaints
You should not delete consumer complaints that are posted by angry customers in your social media. Infact deleting them will prompt them to post more negative comments to vent their frustrations. However, you can delete negative comments if the customer is more frustrated than the issue demands.

So, these were the simple tips to handle consumer complaints and re-gain customer trust in your social network. What are you waiting for? Go and start improving 🙂