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OYO Rooms
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against OYO Rooms?
If you are not satisfied with OYO Rooms, file a complaint now:
1. Go to "File a Complaint" form
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4. Get refund / replacement / damages from OYO Rooms
But before filing a complaint, you should
a. Contact the customer support of OYO Rooms first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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OYO Rooms - Payment Deducted but my hotel not Booked Open
Respected sir, I paid for the Oyo hotel ***** from **st To **th NOV. My payment from the Amazon app was deducted but my booking was not confirmed. Please look into the matter ASAP. This is my Amazon order Id: P**-*******-******* Re...
Nov 14, 2021 by Suyog Sanjay Wagh
OYO Rooms - Double payment Closed
While paying for my booking first payment was unsuccessful and I paid for second time it got successful but money was deducted twice and double booking was done. Now if I cancel my money will be deducted. So I want my refund. ...
Mar 03, 2021 by Ashish kumar gupta
OYO Rooms - REFUND FOR TWICE PAYMENT Open
I had booked the OYO ***** Stay Hill Udaipur by making an online payment. But, once I reached hotel they charged me again in cash saying that online payment does not work in their hotel. They also promised me to refund the payment made online w...
Mar 02, 2021 by Anshul Kaushik
OYO Rooms - Money deducted but no boking Closed
my registered mobile number is **********, i made booking for. Rishikesh, *** rs deducted but no booking happened. Please.refund my money back....
Feb 20, 2021 by Akash Manuja
OYO Rooms - Amount debited but booking not done again I had paid to hotel in cash Closed
I booked oyo rooms, when I reached hotel ,hotel executive asked for payment, I paid through phone pe app on oyo rooms ,but money not credited to oyo rooms app and then again I had to pay to hotel in cash amount ....
Feb 09, 2021 by ABHINAV
OYO Rooms - Refund not provided after 14 working days Closed
I made a booking on oyo at ** November and cancelled it and I got to see that I will get ***% refund till today I see that I will get refund of Rs.***. Today after ** working days I tried to reach out to them that why my refund is not given til...
Dec 16, 2020 by Anmol Sharma
OYO Rooms - After waiting many days still refund not initiated Open
Refund not issued even after talking with many customer support executives and guest experience manager. This is a total fraudent activity. How much time a customer should call and wait for you....
Dec 04, 2020 by Saksham Kumar
OYO Rooms - Payment deducted but booking not done Closed
I was trying to book a room through oyo app. I tried to avail pay now option to pay the hotel right away through UPI. After payment through Google pay, I checked that my booking was not confirmed. But my money was deducted. Please resolv...
Aug 15, 2020 by Dipjyoti Mitra
OYO Rooms - Cheated by OYO ROOMS and need refund Open
Recently i was approached by oyo executive Mr. Ayush Sharma, i was having dispute with company from a long time regarding payment. So, Mr. Ayush Sharma contacted me and told me I need to pay **** for the new business model and my property will ...
Jun 29, 2020 by Gaurav mehta
OYO Rooms - Refund not credited after more than a month Open
I have cancelled a booking on March **nth, the company had to refund me my paid amount **** whose maximum days are *-** . Which I have not received yet after calling them more than ** times till then. My booking id was- AUNI****....
Apr 15, 2020 by Saksham Kumar
OYO Rooms - OYO Refund Closed
I had booked my oyo room with full payment for **/**/**** at Aunrag INN (Mysore) for * pax with * year child. When i reached at property, they denied me stating that room is full though my booking was confirmed. Property owner requested me th...
Apr 15, 2020 by PRADEEP RAO
OYO Rooms - Cheated by OYO Rooms Closed
This is regarding my Booking ID MUFT****. I had booked with hotel OYO ***** Mumtaz Mahal in Agra for *th March ****. On the after noon of *th March ****, i got to know from the manager of the property that the property was going to be closed f...
Apr 14, 2020 by S Arefin
OYO Rooms - Re shifted my booking without permission Open
I booked a hotel for Nainital with ID- PVCS**** for * nights with full payment of Rs **** online at *:**PM, At *:**PM, I received a mail for information of re-shifted my hotel to another hotel with extra amount of Rs. ****/- remaining (Oyo shif...
Mar 12, 2020 by Devanshu Shrivastava
OYO Rooms - OYO Rooms Not Refunding Open
On Feb **th to Feb **th I made a booking for RS ****/- in OYO Rooms. After seeing the hotel and room in person I cancelled the booking. So their was a cancellation of RS.**** and refund of RS ****/- initiated. After sometime when I asked why t...
Mar 11, 2020 by Sai Kalyan Reddy
OYO Rooms - REFUND INITIATED FROM OYO BUT NOT RECEIVED Closed
I booked hotel for my Goa trip from OYO on **.**.**** and paid full amount Rs.**,***/- via Google Pay but they cancelled my booking cause i unable to receive their call after few days of booking. I received message from OYO that my booking is c...
Mar 06, 2020 by PRAGNESH RAMANIKBHAI PARMAR
OYO Rooms - Cashback not credited Closed
Oyo Rooms, also known as Oyo Homes & Hotels, is an Indian hotel chain. It is the world's third-largest and fastest-growing hospitality chain of leased and franchised hotels, homes and living spaces. Founded in **** by Ritesh Agarwal, OYO initia...
Feb 27, 2020 by Rahul Garg
OYO Rooms - OYO Booking Booking refund Open
I booked two room with OYO for one night on **th December in kodaikanal, for Six people. We were shocked to discover when we arrived to check in that Oyo had cancelled our booking. We were told by one of you managers on site that this was beca...
Feb 04, 2020 by Gajulu Shiva Prasad
OYO Rooms - Oyo Refund not done Closed
Hi , I have booked resort through oye and when i reached the property , they denied saying that from past * months they are not accepting any oyo booking .Later had a discussion with customer car executive , they have agreed for cancellation an...
Nov 21, 2019 by Anoop KR
OYO Rooms - Money not refunded Closed
I online booked hotel room Stay@home in Pune on OYO portal and and made payment of Rs *,***/- on **/**/** for the period **/**/** to **/**/**, booking Id NTMZ****. While I reach Hotel for check in , Hotel manager denied by saying there is no ro...
Nov 17, 2019 by Durgesh Singh
OYO Rooms - Refund of money Closed
They said i will be getting a cash back of **** amount to my back acount after my check out. After check out i called the oyo assit and asked regarding the cashback but still now my issue got resolved...
Nov 08, 2019 by Avinash
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