Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Tata Sky Cheating customer with inappropriate Offer during Recharge which they dont give (Tata Sky DTH service provider) ^Open

Tata Sky Cheating customer with inappropriate Offer during Recharge which they dont give. They offered *** Titan circle points during recharge of **** and more but after recharge no such mail with offer details were send . on request to tata sk...

Dec 09, 2020 by Ashish mishra

Recharged for 558 but they started 598 plan without my consent (Airtel India) ^Open

My airtel number is ********** My case is really different from the rest of complains. I recharged for ***,for * days it worked fine . I got * gb data. But after * days AIRTEL changed my plan to ₹*** which gives *.* data per day. Now I t...

Dec 04, 2020 by Amrinder Singh

Sim card issue (Airtel ) ^Open

I have tried to add my prepaid number to my existing postpaid. While doing that are facing an issue that time I have complaint to the Airtel executive which they have said me that I will be getting the solution within a day. It's been a month I...

Nov 26, 2020 by Vigneshwar Saravanan

Plan value more than real value of plan (Airtel ) ^Open

Airtel is charging me *** for a plan which is ***. I have two airtel numbers. Both were upgraded in September. But one number was upgraded to *** and another to ***. My frds nos who were on same ** plan also had plan upgraded to ***. I contacte...

Nov 20, 2020 by Neha

Fraud by Vi for NOT GIVING SERVICE as COMMITTED (Vodafone And Idea) ^Open

Vi Appellate Mobile Number : ********** Complaint against : Vi( Vodafone ) Complaint is reopened against the FRAUD offers and not giving committed service by Vi There has been a complaint with Vodafone for Not giving the benefit of ZEE*...

Nov 12, 2020 by Subhodeep Ganguly

Network Issue (Hafeezuddin Ahmed) ^Open

These days the Vodafone network is worst either there is network issue or internet slowness issue. I am using Vodafone service for almost ** years and gradually the impression I had has gone down. There's one meme I saw it says "I don't have to...

Nov 04, 2020 by Hafeezuddin Ahmed

Network issue (Jio) ^Open

I am the customer of jio facing network problems from so many months in my location ..especially calls are dropping like anything and i am unable to browse the internet also this is the problem not only for me it is the problem of entire villag...

Nov 03, 2020 by Ajay

IPHONE PRE BOOKING (Airtel ) ^Open

I saw an add on airtel thanks app on **th October **** and pre booked iphone ** pro *** gb pacific blue MRP ***** RUPEES And paid booking amount ***, on **th October i receive a mail your amount is being refunded and I immediately wrote an mai...

Oct 29, 2020 by Karthik Kumar NC

Airtel broadband not refunding money (Airtel ) ^Open

Hi, This is Anand, I had requested for a broadband connection couple of weeks back. A guy has come to my place and collected money and necessary documents on *th October. It has been * weeks now still no installation, no updates and no refund t...

Oct 27, 2020 by Anand Kumar S

Network issue (Vodafone And Idea) ^Open

I raised complaint that indoor *G network is not working since mid of Feb. due to covid situation i waited for *-* months to resolve it. Again from Jun *st week on wards i'm complaining twice a month(because they ask ** days to solve the issue)...

Oct 26, 2020 by Hariharan V

Disconnected service during COVID without notice and reassigned phone number linked to Aadhar to ano (Airtel ) ^Open

AirTel disconnected service to my mobile, the number of which is linked to many of my on-line services (health care, IT, debit cards, banking, Govt services like MCH, Power, Water, Municipality, Senior Citizen), including Aadhar without prior n...

Oct 24, 2020 by Suresh Marisetty

Not reactivating my mobile number (Vodafone And Idea) ^Open

My Vodafone postpaid number deactivated on Aug **, ****. I am requesting customer care from Sept **, **** to reactivate my number but now they are asking **K pricing for my ** yrs old mobile number....

Oct 21, 2020 by Rama Sharma

Paid Money for Airtel XFibre and No installation yet (Airtel Xtream broadband) ^Open

I have paid Airtel Broadband Connection Amount **** for a broadband connection. At the time of payment, their "Agent" said that he'll get the connection within two days. It has been ** days and nobody has contacted me for the connection. I ha...

Oct 19, 2020 by Lovekesh

Non delivery of goods and non refund by Reliance JioMart (Reliance jio) ^Open

I had ordered groceries online from https://www.jiomart.com/ on August *, **** amounting to Rs. ****.**. The order could not be delivered by Reliance Jio and it was acknowledged by their customer care officer that the entire amount will be refu...

Oct 19, 2020 by ANJAN SENGUPTA

South channels are not working Asking to buy a new connection as they stopped supporting IDTVs (Dish TV) ^Open

My south channels are not working properly.Most of the times it is getting with error 'no signal'. I have contacted the customer care they said DishTV suddenly stopped supporting IDTV's, they are not providing south channels.They are asking to...

Oct 17, 2020 by Rajeev Gangadi

XStream box refund is not provided (Airtel Digital Tv) ^Open

This is Anand, I recently bought an Airtel Xstream box. Before buying I checked with the sales team as well as the customer service team regarding any restriction to watch OTT content without recharging the DTH. The information I got from both ...

Oct 15, 2020 by Anand Kumar S

LRN not transferred even after porting (IDEA) ^Open

Have ported my no ********** to airtel from idea in Dec **** but even clearing all dues my LRN is not transferred as per the airtel official due to which I am able do only outgoing calls and can't receive incoming till date. Have faced lot of p...

Oct 12, 2020 by Kiran Mehndiratta

Fabricated Charges and Number Disconnection (Airtel ) ^Open

I'm requesting that my sim card be returned. That is all. I have pleaded and begged and nothing's happened. Below is the detailed account of everything that's happened over the past ** months: *) January **** - I enabled roaming for one week...

Oct 07, 2020 by Noha Khan

Airtel Broadband service and refund not provided (Airtel ) ^Open

Made payment for Airtel Broadband connection. Did not get the service nor the refund....

Oct 06, 2020 by Sreeraj Krishnan

Fibre Connection not getting Installed (Airtel ) ^Open

I ordered airtel fibre connection on **th september **** and the person has taken ****₹ via online portal of airtel. He promised me sooner installation of the process but till date installation of airtel fibre has not been done, neither i rec...

Oct 05, 2020 by Gurleen Singh Chhabra

Money not added yo wallet (Airtel mobile recharge ) ^Closed

Money debited from my account but not added to the wallet.The time is August *rd *:** pm...

Aug 04, 2020 by Katakam Pranitha

Amount not refunded (Jiomart) ^Closed

When I will get REFUND? now its more than ** days. Here are the details of my order *****************W Date of order placed: ** July ****, **:** pm Total Amount: Rs. *, ***.** follow multiple times on email also, there are just r...

Aug 03, 2020 by Shiv Kumar Singh

Airtel Recharge paid for but not reflecting in my account (Airtel ) ^Closed

I paid for an Airtel Recharge yesterday night via Google Pay and the amount was deducted from my bank account but wasn't credited to my Airtel prepaid mobile account. Since I needed to use my Airtel mobile, I made another recharge, this time v...

Aug 03, 2020 by V B

Recharge issue (Vodafone) ^Closed

I recharged from *** on ** July and there was shown double data offer but I did not get double data ...

Aug 03, 2020 by Jayant dubey

Fraud service (Airtel ) ^Closed

I have been using Airtel for a long time, I am having problems with the network, I have complained many times, but they do nothing but recharge my work, which is of no use to the employees. Talking incorrectly. I'm using *G phone with *G data p...

Aug 02, 2020 by Suvith Shetty

Extra Vodafone postpaid bill charge (Vodafone India Services Private Limited) ^Closed

I have been charged extra Vodafone postpaid bill charge amounting ***/- Rs for Netflix subscription on my number **********,which has never been subscribed on my number yet.so,kindly request you to deduct amount ***/-Rs from my vodafone bill....

Aug 01, 2020 by Nevadita Sen

Order placed in jiomart on july but still not delivered but showing delivered in app (Jiomart) ^Closed

Order placed in jiomart on **th july but still not delivered but showing delivered in jiomart app. ...

Aug 01, 2020 by Anita rani Jena

Order received after 5 daysof the order value not being delivered (Jiomart) ^Closed

I have ordered few of my groceries through jiomart app for the first time. Rs. *** has been refunded out of total invoice value of Rs. ***. It took * complete days for them to supply, that too **% off the ordered items. Its disappointing as- ...

Aug 01, 2020 by Aditi Ghosh

JioMart com oder not delivered and no refund (Reliance Fresh JioMart com) ^Closed

I placed an order on JioMart.com on **th-July-**** of Rs***.** /- amount. The JioMart Team marked the order as delivered on **th-July-****, and A guy reached to me on **th-July-**** with a bill and order. I told them it is Prepaid order and not...

Aug 01, 2020 by VIVEK ARORA

Bad service (Airtel ) ^Closed

For the past few weeks i was having issue with network on my airtel sim. I have complained several time on airtel app but there was no response and resolution from their side after * week of continuous complaining i was able to connect with cus...

Aug 01, 2020 by Rahul

Airtel box fix on my house gate without permission (Airtel ) ^Closed

I don't have an airtel connection and I don't want also. After that they fix airtel box on my home wall. I request you please take necessary action. Address is mentioned below: *** Saraswati Nagar gwalior madhya Pradesh, ****** With...

Jul 31, 2020 by Aayush Shrivastava

Vodafone Shield Insurance claim approved but not paid (Vodafone) ^Closed

I am a Vodafone postpaid user, and Vodafone provided free mobile insurance with the postpaid plan. In an unfortunate event, my handset got broken (negligible crack on screen) and raised a insurance claim on ** April **** so they picked up th...

Jul 30, 2020 by Sanoj Kumar

Inflated billing by Vodafone (Vodafone India Limited) ^Closed

I am using a plan of *** plus ** all inclusive from Vodafone. Never used any value additions. My bill amount always remained between *** and ***. Surprisingly they started messing up the bill from last month. The bill amount went up to **** but...

Jul 30, 2020 by Surendran Vasudevan

I paid for airtel wifi a month back but neither they provided any connection nor they refunded the a (Airtel ) ^Closed

I had paid for airtel wifi installation a month back but neither they provided with the installation nor did they return my money back there customer care number is not reachable nor they reply via email in this time of pandemic they are foolin...

Jul 30, 2020 by Ammar

Fooled me (Airtel ) ^Closed

On * july **** in the morning i started the procedure to port my simcard from airted to jio and after the completion of port out request i received an call from an airtel executive she requested me to hold my porting request and she told she wi...

Jul 29, 2020 by Vikrant

Data speed slow (Airtel ) ^Closed

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Jul 29, 2020 by RAJU RAM

Recharge is not reflecting in my account (Idea Cellular Limited ) ^Closed

I recharge for **rs on my phone(**********) on ** July ****. Still reduction from my account the balance is not reflected in my account. ...

Jul 29, 2020 by Shubham sawanliya

Misinformation (Idea Cellular) ^Closed

I recently recharge with *** rupees, and it's clearly stated **days validity.. when I recharged it says ** days validity ....

Jul 28, 2020 by Alemjungla

Main balance deduction (IDEA) ^Closed

I was charged Rs. */- for no reason. I am using Idea Sim card and since lockdown this is the third time they have deducted amount from my main balance. I have done a recharge of ₹***/- which says I have *** SMS free, but when I called they s...

Jul 27, 2020 by Bhavik

Fraud done at Airtel App (Airtel ) ^Closed

I tried to pay my electricity bill at airtel app, firstly it shows error then i tried again and in this regard i got a message from *** that your payment for Rs. **** is initiated towards purchase of your insurance policy with transaction ID **...

Jul 27, 2020 by Mukesh Khurana