Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Airtel Wallet Money Was Not Added (Airtel ) ^Open

I Have Load ***rs in Airtel Wallet Through Google Pay But It's not reflect in Airtel Wallet What Can I Do ...

Aug 28, 2020 by Abdul Razak

Insulting behavior (Airtel ) ^Open

Hello, I am writing to complain about the insulting behavior of the airtel company's customer center at Saket Mandap, Durga Kund, Varanasi, UP. The incident happened today (**/**/****).The executives there, particular a specific person GAURAV...

Aug 27, 2020 by Shivanshu Shrivastava

Harassment torture and loot from Vodafone service provider (Vodafone Idea Limited) ^Open

Not respecting own communications made to customer. Wrong charges, disruption of services, no follow-up before cutting services while on international roaming. Staff not replying back and neglecting all communications. Threats through mail from...

Aug 25, 2020 by Sanjaysingh Vijaysingh Patil

Bsnl Broadband Connectivity (BSNL Broadband) ^Open

Dear Dir/Mam This is Bijendra kumar Guddu an UNACADEMY MATHS EDUCATOR. Sir Basically i am very Happy With the BSNL Broadband Connectivity... But due to Some Employee of BSNL I am Facing Lots of Problems Sir Sir i am taking a LIVE Class Da...

Aug 25, 2020 by Bijendra Kumar

Airtel Number stopped working all of a sudden (Airtel ) ^Open

My Airtel Number which I had gotten issued from Hyderabad, Telangana around ~ *+ years back had been showing 'No Service' since the last * months. For info, I permanently left Hyderabad an year ago and moved to Singapore(current location) las...

Aug 24, 2020 by Himanshu Singh

Airtel SIM not working (Airtel ) ^Open

I am currently in UAE and there is no network showing on my airtel mobile phone from the last ** days. I have been using the same phone for the last eleven years and paying the bill amount well in advance. An excess credit of Rs *** can be seen...

Aug 23, 2020 by JAYANT YAGNIK

Excess Bill Generated (Vodafone Idea) ^Open

Dear Sir/Ma’am, My Name is Himani Arora D/O of Sanjay Arora resident of H No – **, Lotus Enclave, Maulana Azad Society, Pitampura, ND-**. I am writing this to you in regards of Excess Mobile generated for Rs. *****/- against mobile no...

Aug 23, 2020 by Himani Arora

Wronge charges in mobile bill (VodafoneIdea) ^Open

श्रीमान सर वोडाफोनआईडिया ने देश के उपभोक्ताओं के साथ लूट मचा रखी है उपभोक्ता को बिना सूचित ब...

Aug 22, 2020 by parvezul haq

REG AGAIN CHEATING FRAUD MISGUIDE WITH CONSUMER BY AIRTEL COMPANY (Airtel ) ^Open

...

Aug 22, 2020 by MUKESH KAUSHIK

Cheating by customer care (Videocon) ^Open

I had registered a complaint for my washing machine on ** jul **.The complaint was attended on ** aug ** after repeated calls to customer care. The person took Rs *** service charge and could not diagnose the fault.He suspected the timer to be ...

Aug 21, 2020 by Praneeta

Wrong recharge of 5000 on my Airtel need refund (Airtel ) ^Open

My sister have recharged of rs. **** instead of transferring through phone pay by mistake, But no Airtel customer care is helping me here. I need a refund. Please help ...

Aug 21, 2020 by Prashant Gaikwad

speed is pathetic (Airtel ) ^Open

*g speed is around * mbps...

Aug 19, 2020 by Abhi meher yadav

Airtel SIM SWAP (Airtel ) ^Open

Sir/Madam, Subject: Airtel SIM Swapping and Illegal Online Transaction of Rs.*******.** from the Bank of India Cash Credit Account. On **-**-**** around **:** PM the Mobile Number received a SMS for SIM Swapping. ...

Aug 15, 2020 by Moorthi Kanagaraj

Fraudulent in number as ISD cgarges (Vodafone Billing) ^Open

Have been charged Rs *** against ISD charges which i have not done and is not registered in my phone log or true caller. They have waived off Rs *** which I'm. Not aware about after complaining but is not waiving off ISD charges. This is fake ...

Aug 13, 2020 by Sreeja sen

Unable to disconnect Airtel broadband fixed line (Airtel Broadband ) ^Open

Dear Team, I admit i had good internet service with Airtel all these years. However when it comes to disconnecting the service, I'm unable to go past Interactive Voice Response (IVR) to submit my cancellation request. Airtel has made is imp...

Aug 13, 2020 by Sathese

Money debited from my Bank account HDFC Bank but not loaded in my Airtel wallet Mahalakshmi (Airtel ) ^Open

I used Airtel thanks app to pay my electricity bill on Aug **th **** but transaction failed still my Airtel wallet got debited for the bill amount Rs.***.Please reload my money ASAP to pay my bill on time.I am really upset with your customer su...

Aug 13, 2020 by D. Mahalakshmi

Landline phone not working (Airtel ) ^Open

We are Airtel landline customers for the last ** years or so with our telephone number being ****-*******. Frequently our landline number mentioned above goes out of order. For example, as of now, the same is not functioning for the last * w...

Aug 13, 2020 by Samskriti Foundation

Airtel Netwrok issue Call drop Call connection issues internet (Airtel ) ^Open

ticket was raised on *rd July but its over * month, no resolution . Similar ticket was raised in Dec ****, ticket got closed without resolution then again feb ** ticket was raised but no resolution . Mail sent to Appellate as well as Nodal offi...

Aug 13, 2020 by Ashish mishra

Rised a complain from past 6 months no a single action taken (Airtel ) ^Open

From past * - * months we are facing internet problems. I have several times complained to the costumer care (***) and from the AIRTEL THANKS app . AIRTEL says no more complain from the costumer because they believe they deliver the best ser...

Aug 12, 2020 by Deepesh Jain

SHIFTING ISSUE (Airtel ) ^Open

I HAD A NEW BROADBAND CONNECTION OF AIRTLE BUT AFTER * DAYS I HAVE TO SHIFT MY SHOP ON ** JULY **** AND I REQUESTED WITH AIRTLE THANKS AAP TO SHIFT MY CONNECTION TO MY NEW SHOP ADDRESS BUT TILL DATE AIRTLE IS NOT RESPONDING US AND DAILY WE...

Aug 12, 2020 by AYUSH PANWAR

Excessive charging for International romaing pack wihthout consent (Airtel ) ^Closed

My work demands me to travel around the world, and hence i have taken two numbers, both from Airtel. I had paid an excess of close to **** INR before leaving from India and travelling to US on my official number. Airtel has charged an excess of...

Jul 26, 2020 by Ashwin Tharoor

Low speed of internet of Reliance jio (Reliance jio) ^Closed

Sir I am living in Vill Jajori of Morigaon dist. and i have been using Reliance jio network since last * years. The company promises to provide *G internet speed but unable since last * to * months. We have the right to get *G internet speed a...

Jul 26, 2020 by Sajidur Rahman

Call waiting not activated (Private ) ^Closed

My mobile is should not activated on call waiting. I was visit customer care in Nagercoil. Not respond my compliant. A persons have not have adequate idea. Customer care person said you go and return on next week, i contact nokia company then...

Jul 26, 2020 by T EDWINTHOMAS Edwin Thomas

Airtel BB bill issue (Airtel ) ^Closed

AIRTEL BB connection plan upgrade done through airtel app earlier was having ARP *** plan which i have taken **** november i upgrated my plan on **th june **** to ARP *** plan through airtel app for which Rs **** was adjusted against my earlier...

Jul 26, 2020 by deepak chawla

Adjustment charge (Vodafone Billing) ^Closed

I'm customer of Vodafone from very long time. Recently on February, I have been switch my sim to pospaid. my plan is for ***, and I took additional red on plan that is ***. So my total bill amout is ***.** including gst. But this month I have r...

Jul 22, 2020 by Rama walia

Slow Internet (Vodafone) ^Closed

Vodafone is not providing me with internet facilities after a recharge of ***. The network is very fragile and it is a simple waste of money.The company says to be *g but the net is not even *g....

Jul 22, 2020 by Kushagra Shahi

(Vodafone youbroadband) ^Closed

मैंने वोडाफोन यू ब्रॉडबैंड सर्विस एक्टिवेट करवाई हुई है। मेरा ६ महीने का प्लान एक्टिवेट है ज...

Jul 21, 2020 by Kanan

Low internet speed (Airtel ) ^Closed

I installed a broadband service(Landline no.***********)a week ago.my isp said if you recharge for * months you will get good internet speed but I'm getting no speed can't even browser properly.i called my isp first he said some maintenance wor...

Jul 21, 2020 by Sahil lodhi

Fraud Calls from my Airtel Mobile Number Security Breach (Airtel ) ^Closed

I have been a loyal customer of Airtel since more than a decade. I am facing a problem caused by Airtel. I will explain you the problem and hope an action will be taken on it. Problem Statement: I have received a bill for June **** month...

Jul 18, 2020 by Saumya

Airtel Xstream Fiber Digital Application No (Airtel ) ^Closed

I applied throuh Online web Portal of Airtel for Broadband connection on dated **th July **** and as per my chosen Plan I paid INR ****.** through online Internet Banking to Airtel only after successful uploading of the required Document (Aadh...

Jul 16, 2020 by VINOD KUMAR

I had ordered 3 hoddies but I didn t get my hoddies please complete my order and payment was already (Mm Activ Sci-Tech Communications Private Limited) ^Closed

Aman Singh ,SujiyA, uk ****** And I have order it on * July Mobile num- ********** There are three hoddies order num -#****,#****,#****...

Jul 16, 2020 by Aman Singh

Videocon in the name of SUSHEELA GANIGA registered mobile num (Videocon D2h Services ) ^Closed

i was having a issue with my connection * days back and raised a complaint in customer care today technician as Visited and rectified the issue, issue was with the Adapter and it as bean replaced and now to activate my services they are tell me...

Jul 16, 2020 by sachin

Very poor network (Vodafone) ^Closed

I am suffering network problem from long time and i have called them several times but issue is not resolved...i am unable to call anyone...bcs of poor network...and the voice is also not clear while calling...I have to do my online classes b...

Jul 16, 2020 by Hrshita gaur

Internet data balance (Airtel ) ^Closed

Internet data balance is not added though i recharged with ** rs for **GB data...

Jul 16, 2020 by Sushmitha

Net issue (Jio) ^Closed

I gave *** rupees to jio for calling and internet.but they are not able to provide good network. Everyday my * GB net wasted....

Jul 15, 2020 by Sagar Kumar modi

Otp messages on Airtel Network being delayed by so much tjme (Airtel ) ^Closed

I don't know why otp messages from airtel network are delaying so much now. This creates problem for online transactions and also the logging in for some applications which require otp verification. Please help resolve this issue....

Jul 15, 2020 by Yogesh Gawade

Money got deducted by ATM but not updated in Airtel wallet (Airtel ) ^Closed

I have added *** rs by my debit card to Airtel wallet to recharge airtel dth but money got deducted by bank and still my money is not updated into my wallet and the worst part is, I am unable to contact any customer support executive....

Jul 15, 2020 by Mayank sahani

Internet problem (Airtel ) ^Closed

Respected team M victim of airtel internet issue... continuously my internet is not working properly from last * months..i have complaint many times bt still my issue is not resolved... I recharged for ***..n due to this my online classes of u...

Jul 14, 2020 by Pratiksha

Recharge not reflecting (Airtel ) ^Closed

Dear team I have recharged my airtel no yesterday and have paid through google pay. But till now recharge has not been done and amount deducted. Kindly look into it Here is a screen shot of my payment and also message received for initiat...

Jul 14, 2020 by Anisha jain

Idea is not helping us to resolve the network Coverage complaint (IDEA) ^Closed

Respected Idea Higher Authorities This is my Vodafoneidea Mobile Number ********** Lattitude and Longitude **.***** and **.***** This is my Address Room ** Ashti Village Parthur Ashti Road , Shrishti Tanda , Jalna District Maharasht...

Jul 14, 2020 by Suresh Tayde