Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Fraud regarding Airtel broadband connection (Airtel ) ^Open

Hi I have called airtel for new broadband connection they told me to wait for ** hours I'll get call or msg from airtel and i got WhatsApp regarding new connection after * day As I discussed with my office seniors which plan to buy they told...

Jul 10, 2020 by Rahul Khambal

Refund (Airtel ) ^Open

I migrated my Airtel Postpaid services to Prepaid on *th July and recharged for ₹*** at store. Since then I am not able to use my services. I am only able to use data, not able to make or receive calls. The store and customer care won't help ...

Jul 10, 2020 by Tanya Gupta

Received wrong product (Suktams In) ^Open

Received wrong product and they don’t even have customer care number this is a fake website....

Jul 10, 2020 by Krushmi Madkaikar

Excess bill amount (Vodafone Idea) ^Open

This is to raise a concern which i am facing regarding the excess bill amount which is started showing on My Vodafone app off lately. Bill amount which is being generated on **th June was of Rs ***.** but on another screen outstanding amount ...

Jul 10, 2020 by Sachin Gupta

Vodafone Refund Issue (Vodafone) ^Open

Recharges done on *rd June ****. One *** rs recharge was successful. Two were not successful. Got one recharge amount of Rs ** credited back into bank account. But one is yet to be credited. Now more than ** days are almost over, Vodafone ...

Jul 10, 2020 by Saurabh Raheja

Non delivery of service after payment (Airtel ) ^Open

Airtel Agent claims to complete installation of broadband within * days of payment but it's the second time that same thing happened with me. He rarely picks my call, and if by chance he picks, promises to install broadband same day. Issue is...

Jul 09, 2020 by Atul Kumar Koshta

Poor network (Vodafone) ^Open

From last * weeks I can't access net properly due to very poor network in my locality ( Amherst Street, kolkata, West Bengal ). My son can't attend online classes, I can't connect Facebook, Zoom. I am facing a lot of problems regarding this poo...

Jul 09, 2020 by Pratap Sankar Pal

Airtel broken network (Airtel ) ^Open

I am using Airtel post paid service from * years. After feeling frustrated I decided to raise a complaint with Airtel in September ****. Response was "Signal is good in the reported area" without any survey. My frustration reached peaks and I s...

Jul 08, 2020 by venkatesh

I did not get sim from vodafone store (Vodafone Postpaid) ^Open

hi sir, i live in chandrapur district maharashtra state and i have vodafone postpaid sim. which is *G but i switched my phone from *G to *G and now i want to replace my sim in *G, but since long time vodafone mini store says they does not ha...

Jul 08, 2020 by shailesh rustum mule

Internet data shows consumed without usage (Airtel ) ^Open

Hi, I have not used internet on my number but still airtel says that internet consumption done. They give the time as **:**am in the morning it is done.I wont even wake at ** in the morning. When i call to customer support they kept on call ...

Jul 08, 2020 by Sai kumar

Poor internet speed (Jio) ^Open

I an tired of giving complaints to the JIO customer care for the poor internet speed they are providing to my area. Iam living in a Village named Baruva. I was shifted from Hyderabad to my hometown in January ****.When I was in Hyderabad I didn...

Jul 08, 2020 by Eswardev Anangi

Internet Service Not Working (Airtel ) ^Open

I am facing a severe issue of internet not working from last **days on my number **********. I have tried all the possible methods and procedures said by the airtel representatives,still my problem is not solved. I have to Fire a FIR against my...

Jul 07, 2020 by Milan Jedia

Vodafone deducted money without using internet or call (Vodafone Idea) ^Open

ON **th june my mother ecieved a msg from vodafone that rs ** been deducted from downloding CARBS game u have charged ** rs.when my mother called me and said she recieved this msg *st i said did u called any number or did open net , her answer ...

Jul 07, 2020 by ashish

Broadband connection not given inspite of paying whole amount (Airtel ) ^Open

Airtel broadband connection not given I have paid rs. **** for * months Airtel Fibrenet connection on **/**/**** but the connection has not given till now **/**/**** and the contact person has not picked the call even after these many days a...

Jul 07, 2020 by Akshay Balhara

No installation done inspite of paying full amount (Airtel ) ^Open

I have paid the whole amount (including * months advance rental) on *rd July ****. The representative told me that connection will be established within ** hours, and I got the same thing by text. Now on calling him today, ie * July ****, he i...

Jul 06, 2020 by Abhijit Ghosh

Internet not working on 2 postpaid connections since the SIM cards have been issued Already been 15 (Airtel ) ^Open

Hello, I have been using Airtel postpaid service from the past * years and was quite satisfied with the services too. Until recently I decide to upgrade my individual plan into a family plan. Which very unfortunately turned out to be my...

Jul 03, 2020 by Viral Sharma

No Voice can here after Covid19 Caller tune (Airtel ) ^Open

If I call to any number there is a Covid-** caller tune come after that Airtel's caller tune "Recharge from home to your family and friends with Airtel thanks app" was come after if the receiver receive the call, I and the person in call didn't...

Jul 03, 2020 by SHIVAKUMAR J R

My Recharge not done but amount deducted (Siti Cable Network) ^Open

My recharge not done but amount deducted my debit card ...

Jul 02, 2020 by Ranvir kumar

Call Drops While calling to Jio Numbers (Airtel ) ^Open

While calling from my Airtel number to any Jio numbers, Calls will not connected to Jio number immediately, even sometimes connected call drops at **th seconds after call received....

Jul 02, 2020 by SHIVAKUMAR J R

Airtel wrong promise (Airtel ) ^Open

I Booked Airtel Broad Band Connection On **th Mar ** And Airtel Team Provided The Connection On **th Mar ** In . My Connection Service ID : ************_tn And My Landline No : *********** On **th Mar Mr. Tamil Given The Connection For My Free ...

Jul 02, 2020 by Sunesh

Recharge refusing (Reliance jio) ^Closed

I was trying to recharge my jio number through Paytm upi but due to bank server payment was failed. Frist attempt there was a repeat payment option I found so I did repeat payment then money has transfer to jio@citibank but jio said we have de...

Jul 10, 2020 by Vijay gorain

Network issue (Airtel ) ^Closed

Worst network... Stop showing your fake advertising of network u people don't even have proper network connection in rural areas and your are showing in jungle... Fake advertising.. ...

Jul 08, 2020 by Praveen kutre

Airtel Broadband connection not given inspite of paying whole amount for 3 months in advance (Airtel ) ^Closed

I have paid rs. **** for * months Airtel Fibrenet connection on **/**/**** but the connection has not been setup till date and the contact person Pooja has not picked the call even after these many days as she and her supervisor assured that th...

Jul 08, 2020 by Firdausi Imam

Amount paid for broadband connection request got rejected refund is not done (Airtel ) ^Closed

Payment was done twice and there are two CAF numbers in the situation where first one was Rejected and I seek refund for same. Second order (CAF) was processed and connection was provided. first CAF : ********** - payment done on **th June...

Jul 08, 2020 by sudarshan warale

Broadband model upgrade (Bharti Airtel) ^Closed

Here is the complaint number: ******** logged on ** June. Today is * July. I do not want this kind of service and hence asked to remove the broadband connection the complaint no is: ********* on * july - that too is getting delayed - shows **...

Jul 05, 2020 by Kavita Sharma

Airtel broadband connection not given (Airtel ) ^Closed

I have paid rs.**** for * months Airtel Fibrenet connection on **/**/**** but the connection has not given and the contact person has not picked the call even after * days as they assured that the connection will be given within ** hrs ...

Jul 04, 2020 by Saravanaprabu

Transaction not refunded (Vodafone Idea) ^Closed

This is my order id DCHD*********** to which i have paid Rs *** for new sim. I purchased from there vodafone thanks app.Somehow cancelled the above order on ** june.Still awaiting for my refunded amount which iq haven't recieved till todays ...

Jul 04, 2020 by tulika roy

Recharge issue (Airtel DTH) ^Closed

I recharged for my DTH ID ********** from the Airtel APP but the amount as been debited from the account recharge for the ID is not activated...

Jul 03, 2020 by Anotny

Refund amount not received for the Airtel postpaid recharge done using Inditab (Inditab) ^Closed

Hi Team, I done a recharge to the Airtel postpaid no: ********** on **th June **** using Inditab ,transaction was successful with Transaction Id: *********** for the amount of Rs.*** but recharge failed( plz refer the attachment) .As men...

Jul 03, 2020 by D. Mahalakshmi

New Airtel Connection not Installed (Airtel ) ^Closed

Tried to buy a new airtel broadband connection for Home to do Office activities. So i have registered in airtel site for *** plan on **-June'****. One of the Airtel broadband dealer reached me and asked to submit the documents and also asked m...

Jul 02, 2020 by Dharani

Reachrge not done and amount has been deducted (Airtel mobile recharge ) ^Closed

I have done recharge of *** pack to my airtel mobile no. ********** today(jul * ****) at **:** pm and amount has been deducted from my bank and there is no activation of the pack . I need airtel to resolve my issue or refund my money immediatel...

Jul 01, 2020 by Nagendra

Idea vodafone company charged vas internet charges (idea vodafone) ^Closed

Dear Concern, i am using idea vodafone post paid no.**********, & i seen in my bill company charged value added services charges & internet charges to me but i was not taken any value added service & extra internet and company not inform befor...

Jul 01, 2020 by Sachin diliprao chaudhari

Refund not initited even after 20 days (Airtel ) ^Closed

Our Grievance on National Consumer Helpline We have requested for new Airtel broadband connection (landline ***********) on **th May for fiber plan of *** / with claimed *** Mbps speed. The sales representative told the speed would be around...

Jun 30, 2020 by Poonam agarwal

Stealing of Data (Airtel ) ^Closed

Airtel tells us that it refreshes it's daily data at ** am, instead it refreshes at **:** and whatever data you use after that day, it steals the data and puts it in the quota of next day. And moreover it gives maximum speed during that ** mins...

Jun 30, 2020 by Aniket Roy

Providing wrong information (Jio Fibernet Hyderabad) ^Closed

An employee of Jio whose name is Vikaram, his number is (+************) . He provided wrong information to us that all the channels of all languages will be working. As he is an employee of Jio who assured this, we took the plan called Silver p...

Jun 29, 2020 by M Anjaneya Sastry

Amount deducted recharge not done (Airtel mobile recharge ) ^Closed

I tried to recharge my account on **th may **** bt it is still not done frstly i waited for some time bt its still not done it's been more than ** hrs (since it was acceptable delay as per the website) I want my amount to be refunded ASAP. ...

Jun 28, 2020 by Mimansa bhardwaj

No internet (Airtel ) ^Closed

Installed broadband * days ago and now there is no internet.....got a complaint number but it has been more than ** hours with no contact about inquiry let alone fixing ...

Jun 28, 2020 by D.ark

Against charges for dish manipulation (Airtel Digital Tv) ^Closed

Respected sir/mam, I hereby file this complaints officially that my dish wasn't working properly for the past * days. I have done my recharge yesterday. Yet it was not working. When I called up the office,they told I have to pay *** rs for di...

Jun 27, 2020 by RAMYA PRIYA

Charging for and providing (Airtel ) ^Closed

I purchased and paid for *G internet but Airtel is not providing me with internet....

Jun 22, 2020 by Utpal Gaurav

Fraud low network speed no connectivity and no proper respond form company (Airtel ) ^Closed

I have purchased airtel sim as I come to know that my area is in coverage with * towers according to airtel web site,But after using it it the net speed and connect speed /ping was not as it was promised, I have send email for solution but th...

Jun 22, 2020 by Gaurav tanwar