Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
![telecom complaints in India](https://voxya.com/img/resolve-complaints-at-voxya.webp)
Types of Telecom Complaints in India
The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
How to resolve Telecom complaints?
So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Refund not received (Amazon lily ) Open
I will pay to fruds translation please withdraw my amount please help sir my ,********** my phone number ...
Dec 06, 2022 by Prasanth
Airtel Defrauding Customers with prepaid broadband (Airtel ) Open
Airtel has been defrauding me, of my valuable time and money, ever since I requested a disconnection of my prepaid broadband connection. Airtel has mentioned the number *** to avail of broadband service related issues, when in fact, the number ...
Dec 03, 2022 by Mohammad Asad Ahmed
Charged Bill incorrectly (Vodafone) Open
I had activated a basic Rs.***/- international roaming package for Morocco. I have been charged incorrectly an amount of Rs.*,***/- for receiving calls on international roaming while in Morocco. I have not received a single call nor i have made...
Dec 01, 2022 by Shivangi Rana
International package was charged at high rates not as per the conversation with representative (Airtel ) Open
I had asked the airtel representative Mr. Robin to activate International roaming plan for ** days, he acticvated for ** days. When i asked him to check and resolve he said i wont be charges extra. Now when the bill came it was charged for ** d...
Nov 28, 2022 by sonalkhatri
SMS service is not working on my number prepaid (Airtel ) Open
I bought a new airtel number in last week of September and converted same into esim because this is my second number and I use iPhone.But later I realized the SMS service has stopped working since I converted to eSim. Since **st Oct I am reachi...
Nov 26, 2022 by Ravi Bhatia
Refund not received (Jio mart) Open
I am a serving Officer in Indian Airforce and Jio mart is troubling those who serve the Nation. I ordered iphone** from Reliance Jio Mart on ** Oct ** ORDER No. *****************A using HDFC debit card on installments basis. The order was canc...
Nov 21, 2022 by Anshul Agarwal
Being Overcharged and harassed (Vodaphone Red) Open
Hi I have a pending bill of ****, on ********** and the person who visited my house right now spoke to some regional head or something and they said after many conversations they will give me a discount of ****. And she said ma'am it will anyw...
Nov 15, 2022 by Nikita Kanodia
BSNL Notice from Court (Bsnl Bharat Sanchar Nigam Limited) Open
Hello, We are from a middle class family and requested for Internet. Since we are living little out of main area so Only BSNL was the provider in that area so we requested for BSNL services. After so many chasers, lot of stress, argument with...
Nov 14, 2022 by Arjun Singh
SMS not sent (Vi) Open
Recharged with rs. ** followed by rs. ** to send a message to bank but in vain..it always shows failed to send message..what should i do now...?...
Nov 10, 2022 by LALIT BHENGRA
Airtel Wrong Recharge (Airtel mobile recharge ) Open
I had recharged my number incorrectly with a *** ISD plan instead a normal recharge. I tried reaching out to the customer care and, unfortunately, I never go to interact with an executive. I had recharged a few hours ago and the pack is val...
Nov 09, 2022 by Aditya Nair
Package not delivered (Jio mart Reliance Industries Ltd ) Open
I have ordered Phillips OTG from Jio Mart on **th October **, the order was shipped on **th Oct **, however it has not yet delivered till now. The order status changes everyday showing that order will be delivered by next day. I have raised com...
Nov 05, 2022 by Saikrishna
Refund and number blocked (Bharti Airtel India) Open
I had to visit USA for * months ,even I am there only,I had activated international roaming pack which costed around ****/- exclusive taxes . But to my surprise while travelling and reaching to USA ,this IR pack never worked and same was inform...
Nov 03, 2022 by Mithun Raina
New reacharge lost my current validity (Airtel ) Open
i have a unlimited plan which is about to expire in *days, but i got a message from Airtel Airtel Unlimited Pack validity for ********** is till **-Nov-**. Recharge TODAY without losing your current validity i.airtel.in/FDPNew Ignore if already...
Nov 03, 2022 by Rajesh Sanam
Refund not given by company (Jio Fiber Reliance Jio ) Open
I orderd jio fiber on *st oct on same day i cancelled my connection. Jio team pickup my device on *th October. Till now they didn't provide my refund amount.....
Oct 16, 2022 by Sahil
Not providing physical sim (Vi) Open
I live in Narela (northwest Delhi) ******. I went to your Vi store for getting this number as I changed my phone and I was using as esim, now in the new phone I want to use this number but I should have physical sim when I visited your store th...
Oct 14, 2022 by Amandeep Singh
Refund not received from Reliance My Jio Store Solan Himachal Pradesh (Reliance My Jio Store) Open
Sir my name is Ramesh Kumar. I want to make a complaint about person Nishant Nahar and Reliance my jio store solan. Nishant Nahar who was working in the office near Amar Hotel near Reliance Jio office. Sir, I had placed an order for Hard Disk o...
Oct 08, 2022 by Ramesh Kumar
Misrepresentation on Airtel Website and call centres on postpaid plans (Airtel ) Open
#Airtel, upgraded my GSM phone plan to the top of their line plan in their bouquet. Instead of upgradation, the system downgraded the same. On complaining to #Airtel, i was told: *. Please give us some time to resolve. I have been asked ** hou...
Oct 06, 2022 by Rohit Nanda
Harassment by Vodafone idea customer care called me in 3 hours to pay dues of some other mobile num (Vodafone Idea India ) Open
* days ago on **/**/** i got mentally harassed by calls from vi customer care which caused my accident, they were calling me for payment of dues of my employee whose liabilites are not directly related to me in any manner. they called atleast ...
Oct 06, 2022 by Anuj Nebhnani
Amount deducted for gas booking done through Airtel thanks app but gas not booked refund not receive (Airtel thanks app) Open
On **/**/****, at **:** pm i tried to book a gas cylinder ( HP GAS) through Airtel thanks app. I used my canara bank debit card for paying the Rs. ****/- towards the booking. The amount got deducted, i also received an SMS from customer care sa...
Oct 05, 2022 by Flavia dmello
G0g k2 m0 8726603020g 80m g (Vi) Open
*M*@ .>( .G*> (,* ***********?$ A .*@(K *G ,& *H ?*K .H >*B **>(G K**A* .* >** *M%?$ >*M/>*/ .G /> *> .AG (,* &G(G *G .(> * &?/> /> **> *M%?$ *M.>*@ &M*>*> post paid sim *G(G G *? +K*M* ?/> >(G *> , ...
Sep 21, 2022 by ASHWANI Pandey
Money deducted (BSNL) Closed
I made a top-up recharge of **ruppees through my dedit card money is deducted but recharge is not done please refund my money....
Sep 23, 2020 by Suraj Yadav
Vodafone redx fraud (Vodafone Idea now VI) Closed
I have bought the redx postpaid plan of vi for their priority network. But they are not giving any priority network. Above this, they have a bond of *k for leaving contract before * months. I can't pay for this fraud priority network services...
Sep 22, 2020 by Sanket
DEN Cable (Den Cable Operator ) Closed
No service providing, cable not coming from one month. No update...
Sep 22, 2020 by Paramjeet Kaur
Amount deducted and payment remain due in electric bill (Airtel thanks app) Closed
I paid my apdcl electric bill rs*** through airtel thanks app and amount got deducted but payment showing still due on **/**/****.My txn id is ***********.My apdcl consumer no.-***********.Please help me to refund my money. From Partha protim...
Sep 22, 2020 by Partha protim das
Recharge not done (IDEA) Closed
** sep ****. I recharged my Idea phone no. with *** but it didn't get credited in my sim. And there customer care is not picking up the phone ...
Sep 22, 2020 by LAKSHAY
Money deducted from balance (Vodafone Idea) Closed
I received a sms that I downloaded a game carban_game from carbun* and ** rupees has been deducted from by balance. Where as ihave not done any such thing. I want my rupees back....
Sep 22, 2020 by Lincoln Pattanaik
Deducting 70 rupees and late serviceability (Videocon D2h Services ) Closed
Sir my name is Piyush and my registered phone number is **********.My problem is that i called d*h office regarding changing of setup box and a customer care executive had filed my complaint and assured me that within ** hour an engineer would ...
Sep 22, 2020 by PIYUSH KUMAR SHARMA
Jio low internet speed (Reliance jio) Closed
The Internet connectivity in my area is very low. No response from customer care. Complaining from june. They say the same lines " we are trying our best don't worry". Please help.!!! ...
Sep 22, 2020 by Vishal arora
New connection not installed (Videocon dth Ltd ) Closed
I had purchased a new Videocon connection online. Paid **** received customer id. But no one visited to install the new connection. All I was told was they haven't received my details yet, some said technician will visit, some asked to provide ...
Sep 21, 2020 by Afshan Vasta
Electricity bill payment failure (Airtel ) Closed
On **th Sept '**, I have initiated my electricity bill payment through Airtel Thank App. I have made the payment through my debit card. The transaction was initiated but it eventually failed. The amount was deducted from my account and it is ye...
Sep 20, 2020 by Shibendra Kumar Roy
Regarding my Postpaid Plan of mobile (Idea Vodafone) Closed
I got postpaid number from idea in **** which included unlimited calls and *** GB data per month in just around *** INR. Now without any further notice or without any information my bill amount is raised to around ***+ INR with only ** GB per m...
Sep 20, 2020 by Harpreet Kaur Randhawa
Transaction done to wrong operator (Jio) Closed
when i was doing recharge to my jio number , i accidently selected idea oerators and i recieved message of transaction but but my jio no. is not recharged yet...
Sep 20, 2020 by Robin Boparai
Airtel Broadband Bad response (Airtel ) Closed
Hi, I shifted my home and raised shift connection request number ********* for airtel broadband to new home address on **.sep.**** but still now today **-**-**** network connection not given to new home location (no.* Thirumurugan street, Bala...
Sep 16, 2020 by Balaji Singh Lal
Amount deduction without any approval (Vodafone) Closed
Guys- What the hell is going on with Vodafone. Two days back I raised complaint for secondary balance disappearing. Yesterday they deducted amount from my main balance without my approval and intimation for some pack. Also I received SMS ...
Sep 01, 2020 by mohd
Porting of Idea to Airtel Zero customer support (Airtel ) Closed
I have ported my ** years old idea no. to airtel recently & after the number got activated, i did the first ever recharge to test if the everything was fine. Money got deducted & I received a text saying a recharge has been initiated along with...
Aug 28, 2020 by Abhinit Dwivedi
Broadband amount refund (Airtel ) Closed
I had requested for new broadband connect and the person came to me and informed that ** mbps speed is available at the location which i had given to him. On same day another AIRTEL employee called me and informed that i will get only ** - ** ...
Aug 27, 2020 by Himavarthanrao Bolineni
Change of plan without my notice and high bill (Vodafone) Closed
Vodafone has changed the plan of my three numbers making a double rental, overcharged me, and deactivated all numbers. As per the instructions, I have paid the said amount but, didn't get waive off on numbers as per their commitment and reversa...
Aug 27, 2020 by Lalitukmar Ramesh Bonde
Network issue not resolved (Airtel ) Closed
I have been raising multiple complaint regarding internet speed and they are not getting resolved. I have raised a new incident as I was getting only *g speed and when the ticket is been in progress for a week and now I am facing network issues...
Aug 27, 2020 by Ebin Ipe
Issue with Vodafone Idea Network and Bill (Vodafone Idea Limited) Closed
I have been charged with Rs ***/- for * months postpaid bill even though there is no network at all of vodafone in my area. I have raised this complaint many times but they did not bother to look into this. And when i took it to twitter they as...
Aug 27, 2020 by YASHODHAN YADAV
Blackmailling For bill payment (Vodafone Idea Limited) Closed
I was using a Vodafone postpaid SIM. At, the end of the month, I texted for porting on **** but my messages were blocked and was unable to port out to other operator, I continuously called customer care and they didnt provide me satisfactory so...
Aug 27, 2020 by Rohit Sharma
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's