Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Fraud by Vodafone (Vodafone Idea now VI) ^Open

This is frustrating to see vodafone cheating again and again. I got a call from ashutosh mishra on ** February ****. I clearly told him that i need to get my *** pack which offers * gb data daily with unlimited call for ** days. But see the att...

Mar 15, 2021 by Suresh Kumar

Call Drop Issue (Vodafone company) ^Open

I complained almost **th March days back about one of my contact number calls getting droped i was informed solution will be found on **th, and i got message on **th starting issues resolved if not send complaint # when i did they are requestin...

Mar 15, 2021 by Prabha Robert

Double boardband connection post relocation (Airtel ) ^Open

I applied for a shift in broadband connect from Madurai, TN to Chennai, TN as on first week of December ****. For * weeks the shift didn't happen. After lot of customer call requests also nothing helped. So I went to a near by airtel office and...

Mar 11, 2021 by Sathya

No internet connection (Act Fibernet) ^Open

I have raised a shifting request on *th feb. Till date there is on resolution from ACT team. I have made atleast ** phone calls. Daily one or the other reason is given....

Feb 17, 2021 by Aditya Kona

Multiple money debited from account not refunded (Jio Fiber) ^Open

The transaction is simple, I paid Jio extra than needed, Jio bank account is credited with that, I am asking a refund for that.. I gave all bank details including Jio bank transaction IDs details. If you need more clarity call me @ *********...

Feb 17, 2021 by Natarajan S

Unable use internet (Airtel ) ^Open

Airtel provides a pathetic *G internet service even though network signals are too strong in my current location. Their own airtel thanks app suffers to open when I tried to lodge a complaint aganist this issue. Some how I managed to raise this...

Feb 16, 2021 by AKARSH S G

Claim for my losses (Vodafone And Idea) ^Open

I live in chandigarh,I had port my vodafone number into Jio due to some issues by paying all the bills against my number.I have been using the number for last * months approx.now suddenly few messages appears that I have some pending amount of ...

Feb 16, 2021 by Archana Kumari

Issue with Airtel Bill (Airtel ) ^Open

Activated international roaming pack on **th December. Customer care executive confirmed that the pack was activated before leaving India. After reaching international borders started receiving sms that roaming pack was not active. Called Custo...

Feb 15, 2021 by Devendiran K

Refund (Vodafone Idea now VI) ^Open

Refund promised on * December **** by vodafone retention team member Monisha. The deal was that if the download speed not around * Mbps, they said they would refund. Even today they maintain that site is running with maximum capacity and all. T...

Feb 13, 2021 by Suresh Kumar

CUG Plan Changed and Deactivation not done (Vodafone Idea now VI) ^Open

Dear Sir, I had idea * Numbers under CUG plan numbers given below ********** ********** ********** But from July-** , Aug-**, Sep-** I gotbill around Rs.*,***/- for all * months . From customer care they used to call and ask to pay the...

Feb 11, 2021 by P V Krishnasumanth

INTERNET NOT WORKING WITH LAST MONTH AND NOT PROVIDE PROPER SERVICE ALSO (Vodaphone Idea ) ^Open

I have send so many times complain and Request mail to company from January **** but from that mail every time company employees told they have to work on it and raised complain to TECH. TEAM FOR SOLUTION. But after * days not a singal soluti...

Feb 11, 2021 by SUNIL KANAIYALAL DADLANI

Since last one month mentally torching and not a single employee give me proper solution and not pro (Vodaphone Idea ) ^Open

I was raised complain by mail since last one month again and again but till date not a singal solution for me given by company. My complains for INTERNET not working properly, solution Tat , last month bill refund for not provide proper s...

Feb 10, 2021 by SUNIL KANAIYALAL DADLANI

A VICTIM OF BHARAT SANCHAR NIGAM LIMITED (BHARAT SANCHAT NIGAM LIMITED) ^Open

I have disconnected my BSNL internet connection on **th January **** as BSNL is unable to offer me the promised speed and service from the last * months. I experienced frequent internet connectivity issues with latency ranging from ***-*** whic...

Feb 09, 2021 by RITURAJ BORAH

Pole bending at residence can fall and harm anytime (Airtel ) ^Open

Dear Sir/Mam, This is to inform you that I am residing in the below mentioned address.This is to bring your kind notice and information that front of our house there is an airtel pole which is bending and unsafe, this can fall anytime and ...

Feb 07, 2021 by Murtaza Faizi

NONACTIVATION OF JIO CONNECTION No (RELIANCE JIO CO PVT LTD ) ^Open

To MR.Mukesh Ambani Chairman, Reliance JIO Pvt Ltd. Mumbai Dear MukashAmbaniji, Myself ,Sakti Kumar Banerjee, Kolkata, a retired senior citizen ** years old (former Chairman NALCO),profile attached,would like to bring to your kind noti...

Jan 25, 2021 by Sakti Kumar Banerjee

Network issue and Internet problems (Airtel ) ^Open

I had submitted issues regarding my network and internet connection against Airtel on the Airtel thanks app on ** Jan **** , my complaint no. being #CLCCV*DEL************** which Airtel replied back by saying that the issue will be resolved in ...

Jan 19, 2021 by Avinash chaudhary

Airtel My Wifi speed just hovers around 1 mbps whereas they promised me (Airtel ) ^Open

I brought a new Airtel Wifi dongle to work from Kollam, Kerala on Jan *th from an Airtel store in Kadappakada Kollam. Airtel sales representative suggested that I will get upward **mbps, or atleast ** mbps. I requested for a prepaid connection,...

Jan 15, 2021 by Balu Mohan

Deactivated my sim service twice without any intimation notice (Bharti Airtel Limited) ^Open

Respected sir, My phone number ********** was deactivated by Airtel company on ** Dec and **th Dec **** without any notice/intimation to me . And I asked company representatives several times, they didn't give me any positive response. I have...

Jan 11, 2021 by GANESH KIRAN KEKANE

Refund of amount for unused service no response from tikona (Tikona Broadband) ^Open

I have Tikona connection with user id – **********. I have made payment of Rs.****/- for * months for *th May’** to *th Aug’** – ****. My internet was not working from **st May’**. I called Tikona several times, raised complaints on M...

Jan 09, 2021 by Priteshmane

Refund is not received (Airtel ) ^Open

For a cancelled broadband connection in Nov ****, Airtel was supposed to send a refund via check by Dec **** which is not received yet. SR-*********...

Jan 06, 2021 by Garv Parmar

Very slow internet almost unusable even after complaint (Airtel prepaid service ) ^Closed

Even after opting for *g connection (with supposedly high connection rate) the speed offered is pathetically slow! With this slow speed i feel cheated. I cant use daily data effectively. I had even complained earlier to airtel using *** but t...

Aug 04, 2020 by Subash

Airtel dthnotrechargedbutamountdeductedfrombankaccount (Airtel dish tv) ^Closed

airtel-dth-not-recharged-but-amount-deducted-from-bank-account ...

Aug 04, 2020 by Rajeev

Jio is making of us Even having the latency to give network they broke their promises (Jio Reliance ) ^Closed

After recharging a plan which they are showing that they are giving high speed internet but giving only little bit and also it is a type of fraud but I know they have policy sheilds but behind their policies they frauding us and their executive...

Aug 04, 2020 by Swatantra pandey

Money not credited to airtel wallet (Airtel ) ^Closed

On *th aug i added money to my airtel money but amount from my bank deducted but not credited to my airtel wallet...

Aug 04, 2020 by Vamshi Vuppala

Money not added yo wallet (Airtel mobile recharge ) ^Closed

Money debited from my account but not added to the wallet.The time is August *rd *:** pm...

Aug 04, 2020 by Katakam Pranitha

Amount not refunded (Jiomart) ^Closed

When I will get REFUND? now its more than ** days. Here are the details of my order *****************W Date of order placed: ** July ****, **:** pm Total Amount: Rs. *, ***.** follow multiple times on email also, there are just r...

Aug 03, 2020 by Shiv Kumar Singh

Airtel Recharge paid for but not reflecting in my account (Airtel ) ^Closed

I paid for an Airtel Recharge yesterday night via Google Pay and the amount was deducted from my bank account but wasn't credited to my Airtel prepaid mobile account. Since I needed to use my Airtel mobile, I made another recharge, this time v...

Aug 03, 2020 by V B

Recharge issue (Vodafone) ^Closed

I recharged from *** on ** July and there was shown double data offer but I did not get double data ...

Aug 03, 2020 by Jayant dubey

Fraud service (Airtel ) ^Closed

I have been using Airtel for a long time, I am having problems with the network, I have complained many times, but they do nothing but recharge my work, which is of no use to the employees. Talking incorrectly. I'm using *G phone with *G data p...

Aug 02, 2020 by Suvith Shetty

Extra Vodafone postpaid bill charge (Vodafone India Services Private Limited) ^Closed

I have been charged extra Vodafone postpaid bill charge amounting ***/- Rs for Netflix subscription on my number **********,which has never been subscribed on my number yet.so,kindly request you to deduct amount ***/-Rs from my vodafone bill....

Aug 01, 2020 by Nevadita Sen

Order placed in jiomart on july but still not delivered but showing delivered in app (Jiomart) ^Closed

Order placed in jiomart on **th july but still not delivered but showing delivered in jiomart app. ...

Aug 01, 2020 by Anita rani Jena

Order received after 5 daysof the order value not being delivered (Jiomart) ^Closed

I have ordered few of my groceries through jiomart app for the first time. Rs. *** has been refunded out of total invoice value of Rs. ***. It took * complete days for them to supply, that too **% off the ordered items. Its disappointing as- ...

Aug 01, 2020 by Aditi Ghosh

JioMart com oder not delivered and no refund (Reliance Fresh JioMart com) ^Closed

I placed an order on JioMart.com on **th-July-**** of Rs***.** /- amount. The JioMart Team marked the order as delivered on **th-July-****, and A guy reached to me on **th-July-**** with a bill and order. I told them it is Prepaid order and not...

Aug 01, 2020 by VIVEK ARORA

Bad service (Airtel ) ^Closed

For the past few weeks i was having issue with network on my airtel sim. I have complained several time on airtel app but there was no response and resolution from their side after * week of continuous complaining i was able to connect with cus...

Aug 01, 2020 by Rahul

Airtel box fix on my house gate without permission (Airtel ) ^Closed

I don't have an airtel connection and I don't want also. After that they fix airtel box on my home wall. I request you please take necessary action. Address is mentioned below: *** Saraswati Nagar gwalior madhya Pradesh, ****** With...

Jul 31, 2020 by Aayush Shrivastava

Vodafone Shield Insurance claim approved but not paid (Vodafone) ^Closed

I am a Vodafone postpaid user, and Vodafone provided free mobile insurance with the postpaid plan. In an unfortunate event, my handset got broken (negligible crack on screen) and raised a insurance claim on ** April **** so they picked up th...

Jul 30, 2020 by Sanoj Kumar

Inflated billing by Vodafone (Vodafone India Limited) ^Closed

I am using a plan of *** plus ** all inclusive from Vodafone. Never used any value additions. My bill amount always remained between *** and ***. Surprisingly they started messing up the bill from last month. The bill amount went up to **** but...

Jul 30, 2020 by Surendran Vasudevan

I paid for airtel wifi a month back but neither they provided any connection nor they refunded the a (Airtel ) ^Closed

I had paid for airtel wifi installation a month back but neither they provided with the installation nor did they return my money back there customer care number is not reachable nor they reply via email in this time of pandemic they are foolin...

Jul 30, 2020 by Ammar

Fooled me (Airtel ) ^Closed

On * july **** in the morning i started the procedure to port my simcard from airted to jio and after the completion of port out request i received an call from an airtel executive she requested me to hold my porting request and she told she wi...

Jul 29, 2020 by Vikrant

Data speed slow (Airtel ) ^Closed

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Jul 29, 2020 by RAJU RAM