Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Refund not received (Jio) ^Open

TO WHOMSOEVER IT MAY CONCERN, Beloved Popular Hon'ble Prime Minister Shri.Narendra Modiji, This is to bring to the notices of Corrupt DoT & TRAI Officers who are not taking any Action against Cheater Reliance Jio despite providing proof...

Jan 15, 2023 by Vijay Ajmera

Nonreceipt of recharge benefit on unlimited pack (Airtel ) ^Open

I recharged with unlimited pack *** Rsbut not able to make calls. through facebooki was told again to do another unlimited pack to avail benefit. Also appellate has the same opinion. I asked why again i should buy same pack to use. they are sil...

Jan 06, 2023 by Sajal Das

Jio Mobile Frequent call drop and video call not workingWorst Experince in Customer Service (Jio communication) ^Open

Respected Sir, We have been registered users of the Jio Network and after such a long relationship and with above image anyone can have trust and align with The Ambani's Group when it comes to taking service but after such irresponsible beha...

Dec 26, 2022 by Rajiv Kumar

Taken money but haven t provided service till date (jio fiber net (RELIANCE)) ^Open

On **th of dec the sales executive came and took money from me guaranteeing that within * hour they will do the installation process. Its been ** days till now and they haven’t even called me once for the installation process. When ever i cal...

Dec 25, 2022 by Al ameen

Annual Subscription (Zee5) ^Open

Hi, I bought zee* Subscription in May'**, it was an annual subscription. But suddenly it stopped working, neither i am able to see it in my account nor i have been contacted by the customer care to resolve the issue, despite of raising multip...

Dec 23, 2022 by Dhruv Gupta

Refund not received (Amazon lily ) ^Open

I will pay to fruds translation please withdraw my amount please help sir my ,********** my phone number ...

Dec 06, 2022 by Prasanth

Airtel Defrauding Customers with prepaid broadband (Airtel ) ^Open

Airtel has been defrauding me, of my valuable time and money, ever since I requested a disconnection of my prepaid broadband connection. Airtel has mentioned the number *** to avail of broadband service related issues, when in fact, the number ...

Dec 03, 2022 by Mohammad Asad Ahmed

Charged Bill incorrectly (Vodafone) ^Open

I had activated a basic Rs.***/- international roaming package for Morocco. I have been charged incorrectly an amount of Rs.*,***/- for receiving calls on international roaming while in Morocco. I have not received a single call nor i have made...

Dec 01, 2022 by Shivangi Rana

International package was charged at high rates not as per the conversation with representative (Airtel ) ^Open

I had asked the airtel representative Mr. Robin to activate International roaming plan for ** days, he acticvated for ** days. When i asked him to check and resolve he said i wont be charges extra. Now when the bill came it was charged for ** d...

Nov 28, 2022 by sonalkhatri

SMS service is not working on my number prepaid (Airtel ) ^Open

I bought a new airtel number in last week of September and converted same into esim because this is my second number and I use iPhone.But later I realized the SMS service has stopped working since I converted to eSim. Since **st Oct I am reachi...

Nov 26, 2022 by Ravi Bhatia

Refund not received (Jio mart) ^Open

I am a serving Officer in Indian Airforce and Jio mart is troubling those who serve the Nation. I ordered iphone** from Reliance Jio Mart on ** Oct ** ORDER No. *****************A using HDFC debit card on installments basis. The order was canc...

Nov 21, 2022 by Anshul Agarwal

Being Overcharged and harassed (Vodaphone Red) ^Open

Hi I have a pending bill of ****, on ********** and the person who visited my house right now spoke to some regional head or something and they said after many conversations they will give me a discount of ****. And she said ma'am it will anyw...

Nov 15, 2022 by Nikita Kanodia

BSNL Notice from Court (Bsnl Bharat Sanchar Nigam Limited) ^Open

Hello, We are from a middle class family and requested for Internet. Since we are living little out of main area so Only BSNL was the provider in that area so we requested for BSNL services. After so many chasers, lot of stress, argument with...

Nov 14, 2022 by Arjun Singh

SMS not sent (Vi) ^Open

Recharged with rs. ** followed by rs. ** to send a message to bank but in vain..it always shows failed to send message..what should i do now...?...

Nov 10, 2022 by LALIT BHENGRA

Airtel Wrong Recharge (Airtel mobile recharge ) ^Open

I had recharged my number incorrectly with a *** ISD plan instead a normal recharge. I tried reaching out to the customer care and, unfortunately, I never go to interact with an executive. I had recharged a few hours ago and the pack is val...

Nov 09, 2022 by Aditya Nair

Package not delivered (Jio mart Reliance Industries Ltd ) ^Open

I have ordered Phillips OTG from Jio Mart on **th October **, the order was shipped on **th Oct **, however it has not yet delivered till now. The order status changes everyday showing that order will be delivered by next day. I have raised com...

Nov 05, 2022 by Saikrishna

Refund and number blocked (Bharti Airtel India) ^Open

I had to visit USA for * months ,even I am there only,I had activated international roaming pack which costed around ****/- exclusive taxes . But to my surprise while travelling and reaching to USA ,this IR pack never worked and same was inform...

Nov 03, 2022 by Mithun Raina

New reacharge lost my current validity (Airtel ) ^Open

i have a unlimited plan which is about to expire in *days, but i got a message from Airtel Airtel Unlimited Pack validity for ********** is till **-Nov-**. Recharge TODAY without losing your current validity i.airtel.in/FDPNew Ignore if already...

Nov 03, 2022 by Rajesh Sanam

Refund not given by company (Jio Fiber Reliance Jio ) ^Open

I orderd jio fiber on *st oct on same day i cancelled my connection. Jio team pickup my device on *th October. Till now they didn't provide my refund amount.....

Oct 16, 2022 by Sahil

Not providing physical sim (Vi) ^Open

I live in Narela (northwest Delhi) ******. I went to your Vi store for getting this number as I changed my phone and I was using as esim, now in the new phone I want to use this number but I should have physical sim when I visited your store th...

Oct 14, 2022 by Amandeep Singh

BSNL not providing UPC code (Bsnl Prepaid Mobile Service) ^Closed

My BSNL number is ********** , while I try to generate UPC code then instead of providing UPC code they gave me error message that "UPC cannot be generated for the reasons: (*)There are subsisting contractual obligations with your service...

Nov 19, 2020 by Navneet Sharma

Service not provided and refund not processed (You Broadband) ^Closed

I have requested for a new broadband connection and paid for the connection online as the you broadband customer executive promised me that the installation will happen in * days. After the payment, I was told that the service executive isn't a...

Oct 08, 2020 by Madugula Srinivas Santosh Kumar

Signal problem (Fastway cable shimla) ^Closed

I have fastway connection iam complaining from last * months sometime works cable sometime not but nobody solve the problem from fastway they are harrassing me from * months their lineman never comes to solve the problem he always telling a lie...

Oct 03, 2020 by Raman sharma

Wastage of 1 month of time and still counting (Airtel ) ^Closed

I wanted to get a ESIM for my new phone. I went to airtel service center, Indiranagar, Bangalore. I was told that I need to register my email with my mobile number before they could proceed. I did what they asked but no action has happened. I w...

Oct 01, 2020 by Avinash Kumar

REFUND NOT ISSUED (Phone Pe Indias Payment App) ^Closed

REFUND NOT ISSUED...

Oct 01, 2020 by ABHISHEK GIRI

Without infermation ded my airtel sim (ind airtel) ^Closed

with out any infarmation dis canition my airtal mobial connation on ** ** **** around *:** pm...

Oct 01, 2020 by pappu narender reddy

Money deducted two times from my bank account (Airtel DTH) ^Closed

I have recharged airtel dth two times, but stil its not recharged and the money has deducted my my icici bank account....

Oct 01, 2020 by krishan pal

No internet service (Jio) ^Closed

I have complained to jio customer care so many about the issue I am facing. They keep on telling that it's a temporary issue and will be solved in * to * hours. But this never happens because it's not a temporary but permanent issue. I can't ...

Oct 01, 2020 by Syed Farhan Haider

Money deducted (BSNL) ^Closed

I made a top-up recharge of **ruppees through my dedit card money is deducted but recharge is not done please refund my money....

Sep 23, 2020 by Suraj Yadav

Vodafone redx fraud (Vodafone Idea now VI) ^Closed

I have bought the redx postpaid plan of vi for their priority network. But they are not giving any priority network. Above this, they have a bond of *k for leaving contract before * months. I can't pay for this fraud priority network services...

Sep 22, 2020 by Sanket

DEN Cable (Den Cable Operator ) ^Closed

No service providing, cable not coming from one month. No update...

Sep 22, 2020 by Paramjeet Kaur

Amount deducted and payment remain due in electric bill (Airtel thanks app) ^Closed

I paid my apdcl electric bill rs*** through airtel thanks app and amount got deducted but payment showing still due on **/**/****.My txn id is ***********.My apdcl consumer no.-***********.Please help me to refund my money. From Partha protim...

Sep 22, 2020 by Partha protim das

Recharge not done (IDEA) ^Closed

** sep ****. I recharged my Idea phone no. with *** but it didn't get credited in my sim. And there customer care is not picking up the phone ...

Sep 22, 2020 by LAKSHAY

Money deducted from balance (Vodafone Idea) ^Closed

I received a sms that I downloaded a game carban_game from carbun* and ** rupees has been deducted from by balance. Where as ihave not done any such thing. I want my rupees back....

Sep 22, 2020 by Lincoln Pattanaik

Deducting 70 rupees and late serviceability (Videocon D2h Services ) ^Closed

Sir my name is Piyush and my registered phone number is **********.My problem is that i called d*h office regarding changing of setup box and a customer care executive had filed my complaint and assured me that within ** hour an engineer would ...

Sep 22, 2020 by PIYUSH KUMAR SHARMA

Jio low internet speed (Reliance jio) ^Closed

The Internet connectivity in my area is very low. No response from customer care. Complaining from june. They say the same lines " we are trying our best don't worry". Please help.!!! ...

Sep 22, 2020 by Vishal arora

New connection not installed (Videocon dth Ltd ) ^Closed

I had purchased a new Videocon connection online. Paid **** received customer id. But no one visited to install the new connection. All I was told was they haven't received my details yet, some said technician will visit, some asked to provide ...

Sep 21, 2020 by Afshan Vasta

Electricity bill payment failure (Airtel ) ^Closed

On **th Sept '**, I have initiated my electricity bill payment through Airtel Thank App. I have made the payment through my debit card. The transaction was initiated but it eventually failed. The amount was deducted from my account and it is ye...

Sep 20, 2020 by Shibendra Kumar Roy

Regarding my Postpaid Plan of mobile (Idea Vodafone) ^Closed

I got postpaid number from idea in **** which included unlimited calls and *** GB data per month in just around *** INR. Now without any further notice or without any information my bill amount is raised to around ***+ INR with only ** GB per m...

Sep 20, 2020 by Harpreet Kaur Randhawa

Transaction done to wrong operator (Jio) ^Closed

when i was doing recharge to my jio number , i accidently selected idea oerators and i recieved message of transaction but but my jio no. is not recharged yet...

Sep 20, 2020 by Robin Boparai