Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Relocation Service not delivered (Jio Fiber) ^Open

It has been * days and I’m still awaiting an active internet connection at my house. My mobile data usage has surged ***% in the last * days as my children are attending school online; I’m working from home. All of this because of JIO Fibe...

Sep 01, 2021 by Sushila Savla

Recharge done amount taken but no benifits added (Airtel mobile recharge ) ^Open

I have recharged my number using airtel thanks app. The benifits are not added. When I called *** (number for airtel payments) they said I should call ***. When I called *** they say I need to call ***. Same thing repeated .more then ** times. ...

Aug 29, 2021 by Ongoli Koushik

Paying for Fiber plan but getting only (BSNL) ^Open

From last **-** month I have been paying bill for ***Mbps i.e ****/*** rs plan but getting only ** Mbps, that too after so many complaints. After Online consumer forum complaint they shared one letter in Feb **** saying Our modem does not suppo...

Aug 09, 2021 by Amit Kumar

Airtel Fiber (Airtel Fiber) ^Open

My Complaint number is *********. I have Complaint on * July **** my internet is very slow and my landline is not working. On * Aug **** they came and do something and my interment is completely down from * Aug **** . I have called customer car...

Aug 06, 2021 by Yog Raj

Vodafone Fraud (Vodafone Idea Vi network ) ^Open

My Vodafone best number is **********. I raised a complaint regarding network issues via twitter. I got a call from +************ on ** July **** at **.** am from vodafone chennai. The one who called was Vikasini. She was abusive and never want...

Aug 03, 2021 by Suresh Kumar

Over charging as price by Opretor (DEN) ^Open

As my discussion with customer care they told your plan is ***/- including GST and opretor charge me ***rs from last * years, the plan name is NORTH GOLD PLAN as you can see plan on website ***+**% gst The total is ***/- Vc -************ ...

Jul 22, 2021 by Saurabh Gupta

Not Fixed my Issue from 1 month (Airtel ) ^Open

My internet is very slow from * July. I complained to customer care and no one comes to resolve the issue....

Jul 22, 2021 by Yog Raj

Order not delivered (Vodafone) ^Open

Purchased Postpaid Plan: RED X Signature (₹***) Number: ********** Mode of SIM Delivery: Delivery at your Doorstep! Online Payment Amount: ****.*/- Order ID - DCHD*********** * year passed amount not refunded neither service nor product ...

Jul 20, 2021 by Vinod Kumar Bijarnia

No option to unsubscribe from (Zee5) ^Open

I subscribed for zee*-airtel thanks complimentary offer on **march**** (Rs**) with no auto renewal. It auto renewed itself the next month, I called airtel but they said the tie-up between zee* & airtel is now over and we cannot help you unsubsc...

Jul 18, 2021 by Akshay Kamble

No proper service even after taking money (Videocon D2h Services ) ^Open

On **nd June, I raised a complaint for my D*H not giving proper signal and a technician visited my premises and replaced LMB and even confirmed that within *month if the LMB is not working fine and still you are getting the same issue, then the...

Jul 17, 2021 by Nisha Verma

Airtel user calling me again and again ad breaching my Privacy Right (Airtel ) ^Open

********** is the user of airtel and he is calling me on my number again and again and breaching my privacy right i want to complaint against the airtel company sim distribution process and also they dont have any place where we can put our com...

Jul 16, 2021 by tushar

Airtel haven t issued refund (Airtel ) ^Open

I bought airtel xstream premium annual subscription worth Rs.***/- on May **, ****. For the first ** days the subscription worked fine. But on Jun *, **** when I tried to play premium videos I was redirected to the payment page. When I checked...

Jul 09, 2021 by Kishorekumar

Vodafone idea wrongly charged postpaid bill for (Vi post paid bill) ^Open

Hi Mr Nitin Salian & Respected Appellate Authority Mr.Girish Holla I am Ashwini Sharad Shewale from Pune, Maharashtra, India and using vodafone idea network since last ** yrs since my brother left this number after he left abroad I hav...

Jul 05, 2021 by Ashwini Sharad Shewale

Not Receive My Refund From Last 6 Months (Airtel Broadband ) ^Open

Dear Sir/Madam, Account Holder Name Veerpal Kaur Account no.: ********** Airtel Fixedline no.: ********** Xstream Fiber ID: ******...

Jul 05, 2021 by Maninder Singh

Sun direct dth recharge amount not refunded (Komparify.com) ^Open

I am sumathi from chennai .i recharge dth for zee channels which cost rs **.amount deducted from my bank account but recharge not successfull and money also not refunded.i raised a complaint but they are saying we have converted your money into...

Jul 04, 2021 by Sumathi ravi

GST paid to the company for the service rendered buy company denied taking it when asking for a deta (Jio Fiber) ^Open

I have availed * month plan from Jio fiber postpaid. I was informed that I have to pay *** + GST and a total of ****.** was paid. I asked Jiofiber for a detailed bill with a split of taxes and subscription payment. They communicated that, 'Also...

Jul 04, 2021 by Shanmuganathan

Incorrect ISD charges (Vodafone And Idea VI) ^Open

The company activates and deactivates ISD based on their own without any intimation from me. They have activated ISD and then charged me Rs ***. I have not made any call to activate ISD and they cant show me proof of that either. Complete har...

Jul 03, 2021 by RC GOYAL

Airtel No service (Airtel ) ^Open

I joined #Airtel on ** April **** and from the day one I am facing network issue. Just to make or receive a single call I have to go *-*km far away from my home. I had more than *** discussions with customer support and **email till today but t...

Jun 27, 2021 by Sumit Dalal

Billing issue without using the services (BSNL) ^Open

My BSNL Broadband line was taken out on Jan ****. Even after the disconnection got billed for the month of Feb, March and April. So, i lodged a complaint on the BSNL website with complaint number *********** and even talked to the SDO of the Ko...

Jun 15, 2021 by Ritesh Kumar

Slow Internet Connection issues (Reliance Jio Infocomm Limited) ^Open

Honourably, we jio consumers in this region have been facing a lot of problems with the internet as well as the network over the past several months. But Jio has a tower nearby though the internet disconnects * km away. We have complained to th...

Jun 07, 2021 by Nitul Dihingia

Amount deducted but recharge not done (Jio) ^Closed

My money got deducted but the recharge was not done. It say attempt was unsuccessful .what does that mean.you guys should work on this . ...

Aug 15, 2020 by Ashish

Bad internet service (Vodafone) ^Closed

Respected Sir/Madam With due respect, I am writing this letter to inform you that the internet connection is down from the last few days. As you know I am a university student and most of my work is done online and for that, I need a proper...

Aug 15, 2020 by Manas Das

No action taken about postpaid to prepaid (Vodaphone Mobile) ^Closed

I am five year post paid plan customer of vodaphone . I have post paid plan for * no.But there is problem of network &mobile data.hence because of network we can't work properly.so i request to there team to change postpaid to prepaid .But no o...

Aug 13, 2020 by Dattatray hanmant desai

Airtel DishTv account suspended even after recharge (Airtel Dish TV) ^Closed

I recharged my account online and it said that the payment was successful and even though my account balance has not been updated and account shows suspended. I waited for more than an hour. It's still the same. Also, the amount has been debite...

Aug 12, 2020 by Sameer Chakke

Recharge not done (Airtel prepaid madhya pradesh) ^Closed

I did addon recharge of Rs **, it is not reflected in my airtel account...

Aug 12, 2020 by Kuldeep Kumar

BSNL Broadband receiving bill even after submitting letter for surrender of connection (Bsnl Bharat Sanchar Nigam Limited) ^Closed

Hello, I have submitted the letter to surrender the BSNL connection at BSNL Branch on ** May ****. However, the connection is not disconnected and I am still receiving messages to pay the bill. Also I have submitted a blank cheque copy t...

Aug 12, 2020 by Kiran L Ghatikar

Received Unknown Message (O2 Spa) ^Closed

I received an OTP to my number '**********' that says I opened an account. I never opened any account in O*spa from this number. I want to know the reason Why I get this....

Aug 11, 2020 by SubaRohini

False details given by idea Customer care executive (IDEA and VODAFONE ) ^Closed

I had recharged my idea number in myidea app by using paytm gateway of amount ***rs at *:**pm on **:**:**** and and i have attached the screenshot also. At that time amount got deducted from my account but my number was not recharged . So i had...

Aug 11, 2020 by Prasanth Kumar Jha L

Issue with Network (Airtel ) ^Closed

Dear Team, It has been long when i raised complain against the airtel network, First complain was logged regarding network in **** and till now several complains, every time airtel providing same resolution templates without any solutions. I r...

Aug 11, 2020 by surbhit verma

Very slow internet connection (Reliance jio) ^Closed

Network bar is fluctuating ** hours a day. I am hardly able to see maximum * network bar.I am facing slow internet connection for past *weeks. I tried to contact customer care agent but they only assured me with good words and fake promises. Th...

Aug 10, 2020 by Satyajit Samal

Transaction not reflecting (Airtel ) ^Closed

Hello! You have initiated to make a payment of Rs.****.* towards purchase of your Insurance policy. This is the message I got when I paid for my electricity bill in airtel payments bank. The money has been deducted but the electricity bill hasn...

Aug 10, 2020 by Sunita

Services not provided (Airtel ) ^Closed

i bought airtel wifi on ** july they offered that if u pay * months advance for ₹**** you will get unlimted data but on ** july we consumed *** gb data and now the speed is slow the salesman is ignoring my calls blocking the no.s from which i...

Aug 07, 2020 by aryan thukral

Harassment (Vodafone India) ^Closed

Vodafone company is harassing me everyday to pay the bill of another number of an unknown person. They refuse to rectify the error and harass me daily...

Aug 05, 2020 by nandita dalal

Order declined but money deducted (Jiomart) ^Closed

My order no **** was declined on JioMart however amount has been deducted from my Paytm Account .The account was debited on **th July and from them I have called and emailed many times and always got the same response on email that your complai...

Aug 05, 2020 by Namita

Very slow internet almost unusable even after complaint (Airtel prepaid service ) ^Closed

Even after opting for *g connection (with supposedly high connection rate) the speed offered is pathetically slow! With this slow speed i feel cheated. I cant use daily data effectively. I had even complained earlier to airtel using *** but t...

Aug 04, 2020 by Subash

Airtel dthnotrechargedbutamountdeductedfrombankaccount (Airtel dish tv) ^Closed

airtel-dth-not-recharged-but-amount-deducted-from-bank-account ...

Aug 04, 2020 by Rajeev

Jio is making of us Even having the latency to give network they broke their promises (Jio Reliance ) ^Closed

After recharging a plan which they are showing that they are giving high speed internet but giving only little bit and also it is a type of fraud but I know they have policy sheilds but behind their policies they frauding us and their executive...

Aug 04, 2020 by Swatantra pandey

Money not credited to airtel wallet (Airtel ) ^Closed

On *th aug i added money to my airtel money but amount from my bank deducted but not credited to my airtel wallet...

Aug 04, 2020 by Vamshi Vuppala

Money not added yo wallet (Airtel mobile recharge ) ^Closed

Money debited from my account but not added to the wallet.The time is August *rd *:** pm...

Aug 04, 2020 by Katakam Pranitha

Amount not refunded (Jiomart) ^Closed

When I will get REFUND? now its more than ** days. Here are the details of my order *****************W Date of order placed: ** July ****, **:** pm Total Amount: Rs. *, ***.** follow multiple times on email also, there are just r...

Aug 03, 2020 by Shiv Kumar Singh