Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Poor internet connectivity (AIRTEL POST PAID) ^Open

I got post p[aid connection for Rs ***/ monthly with family pack of one normal and one data sim add on. In spite of my several reminder the of my complaint no. (service request no. )**-************* & **-************* dated ** July ****. I am...

Jul 26, 2020 by Anjani Kumar

Installation not done (Jio Fiber) ^Open

This is wrt to my JioFiber new connection order NO****EHE*B*. The payment and the other initial formalities for the same was completed on **th July ****. During the payment and the formalities I was told by the sales representative Mr. Ashish C...

Jul 25, 2020 by Mayank Agarwal

Data concernGb data removed from my account (Airtel ) ^Open

I am an old airtel user, now I am very unhappy with airtel service. my data was **** Gb I changed the plan to *** and again changed the plan to ***. now my existing data is not showing. please provide my all data, it should not remove if the c...

Jul 23, 2020 by Satyadeep Das

Incorrect Bill (Vodafone) ^Open

I requested porting on **th June ****, after that I received a call from Vodafone backend team to not to switch to another service provider. Hence she offered me INR Rs **/- discount with ** GB extra data on my current plan (*** per month with ...

Jul 22, 2020 by Sushil Kumar Sinha

Wrong international roaming charges (Vodafone Idea Limited) ^Open

Vodafone has charged incorrectly for intentional roaming. I am in Dubai for last * months and has been using INR **** pack valid for ** days, but since May, **** I have charged for *** per day for roaming charges. I have always received message...

Jul 22, 2020 by Varun Sawhney

AIRTEL MOBILE RECHARGE AMOUNT NOT YET CREDIT (Airtel ) ^Open

Dear Respective team, I would like to inform you that, yesterday I was recharged through online and I got confirmation message from *** desk “already *** recharge benefits will get after *hours. So I was recharged time *.**pm, unfortunately ...

Jul 22, 2020 by VINURAJ

Deceptive Product Honor Magic Watch 2 (Huawei Telecommunications India Co Pvt Ltd ) ^Open

As a user of Honor Magic Watch * from the past one month, I have noticed the following blenders from Honor's end with their product. I tried with both iOS and Android. Honor selling this product by providing the wrong details on their websit...

Jul 21, 2020 by Muthu Karthick Alagar

Fraud Calls from my Airtel Mobile Number Security Breach (Airtel ) ^Open

I have been a loyal customer of Airtel since more than a decade. I am facing a problem caused by Airtel. I will explain you the problem and hope an action will be taken on it. Problem Statement: I have received a bill for June **** month s...

Jul 19, 2020 by Saumya

Network complaint not resolved since 1 5 months (Airtel ) ^Open

Reference number: **-************* Registered on * June ****. I am a freelancer working on web development. During pandemic, I had multiple work coming in. Due to bad internet network I had to drop on multiple projects. I have complained again...

Jul 19, 2020 by Shashi saurav pathak

Poorest network no signal worst customer support (Airtel ) ^Open

I am using an airtel simcard which shows no network , poorest signals and I approached airtel centers a number of times in my towns those people behave too poorly having * , I repeat zero knowledge, *** and *** these customer support numbers co...

Jul 15, 2020 by Aditya Patodia

Wrong bill plan (Airtel ) ^Open

I had selected ***/- bill plan through airtel app by mistake and I was not able to change the plan back through app so I immediately called customer care in order to register the complain and I had been told that my plan will be changed within ...

Jul 15, 2020 by Priyanka Awasthi

Unnecessary bill raised (Vodafone) ^Open

Dear Sir/Madam The complaint raise against unnecessary bill generation without providing satisfactory service by Vodafone. Besides unpaid bill amount imposed and Vodafone service had also be terminated. I have switched to Vodafone redex plan...

Jul 14, 2020 by Manish

Airtel Thanks Benefit Not Give (Airtel ) ^Open

Being a Platinum Customer I am eligible for Airtel Secure for as Part of Airtel Thanks Program. When I registered my device for the Program they rejected my subscription citing Screen has problem though my mobile is only * Month old and in bra...

Jul 13, 2020 by Amit Ambastha

Charging extra amount for calls made and received before expiry date of 20 July 2020 by Vodafone (Vodafone) ^Open

We have * months of package of Vodafone up to ** July ****. Since still package will end after seven days on ** July Vodafone is charging extra amount from my balance account for all calls made and received....

Jul 13, 2020 by Dhruv Rathi

Regarding my sim card (Airtel ) ^Open

I am using one mobile no with out any prior notice they had allotted that number to other person all of sudden...

Jul 13, 2020 by S v naresh babu

Airtel Not responsible and charging me an unnecessary bill generated on my account for a selection t (Airtel ) ^Open

There was an advertisement/notification via My Airtel app on my phone and when I clicked that to enquire details the plan got activated without any confirmation from me, so I called back Customer care immediately to move back to my original pla...

Jul 13, 2020 by Kavita V

AIRTEL Sending Postpaid Bill Without Services (Airtel ) ^Open

Regarding *** Plan | ********** | PLAN CLOSURE ========================================== As our BUSINESS is closed and every month we are getting the postpaid bill of INR ***. A Late Payment charge of INR *** has been added this month. We as...

Jul 12, 2020 by ARVIND

WIFI (Airtel ) ^Open

I BOUGHT THIS WIFI NETWORK OF AIRTEL .THE SERVICE IS REALLY POOR ...

Jul 11, 2020 by ADITI SAXENA

Recharge benefit not received and I lost my Rs 251 without any use (Airtel ) ^Open

Sir/Madam As per the information provided by Airtel team on **-**-****,I recharged Rs.*** to my Airtel sim.But it didn't get activated mentioning that this pack is valid only on the sim which have already a unlimited/smart pack exist.But...

Jul 11, 2020 by Muhammed Ali

Regarding disconnect the connection due to fake bill not working internet and bad service (Airtel ) ^Open

I have mailed earlier that I am not intereted to run the broad band connection due to fake bill, not working internet properly and bad service regularly. I have talked these persons but no response is there. *. Abhishek : ******...

Jul 10, 2020 by Pawan Kumar Verma

(Vodafone youbroadband) ^Closed

मैंने वोडाफोन यू ब्रॉडबैंड सर्विस एक्टिवेट करवाई हुई है। मेरा ६ महीने का प्लान एक्टिवेट है ज...

Jul 21, 2020 by Kanan

Low internet speed (Airtel ) ^Closed

I installed a broadband service(Landline no.***********)a week ago.my isp said if you recharge for * months you will get good internet speed but I'm getting no speed can't even browser properly.i called my isp first he said some maintenance wor...

Jul 21, 2020 by Sahil lodhi

Fraud Calls from my Airtel Mobile Number Security Breach (Airtel ) ^Closed

Jul 18, 2020 by Saumya

Airtel Xstream Fiber Digital Application No (Airtel ) ^Closed

I applied throuh Online web Portal of Airtel for Broadband connection on dated **th July **** and as per my chosen Plan I paid INR ****.** through online Internet Banking to Airtel only after successful uploading of the required Document (Aadh...

Jul 16, 2020 by VINOD KUMAR

I had ordered 3 hoddies but I didn t get my hoddies please complete my order and payment was already (Mm Activ Sci-Tech Communications Private Limited) ^Closed

Aman Singh ,SujiyA, uk ****** And I have order it on * July Mobile num- ********** There are three hoddies order num -#****,#****,#****...

Jul 16, 2020 by Aman Singh

Videocon in the name of SUSHEELA GANIGA registered mobile num (Videocon D2h Services ) ^Closed

i was having a issue with my connection * days back and raised a complaint in customer care today technician as Visited and rectified the issue, issue was with the Adapter and it as bean replaced and now to activate my services they are tell me...

Jul 16, 2020 by sachin

Very poor network (Vodafone) ^Closed

I am suffering network problem from long time and i have called them several times but issue is not resolved...i am unable to call anyone...bcs of poor network...and the voice is also not clear while calling...I have to do my online classes b...

Jul 16, 2020 by Hrshita gaur

Internet data balance (Airtel ) ^Closed

Internet data balance is not added though i recharged with ** rs for **GB data...

Jul 16, 2020 by Sushmitha

Net issue (Jio) ^Closed

I gave *** rupees to jio for calling and internet.but they are not able to provide good network. Everyday my * GB net wasted....

Jul 15, 2020 by Sagar Kumar modi

Otp messages on Airtel Network being delayed by so much tjme (Airtel ) ^Closed

I don't know why otp messages from airtel network are delaying so much now. This creates problem for online transactions and also the logging in for some applications which require otp verification. Please help resolve this issue....

Jul 15, 2020 by Yogesh Gawade

Money got deducted by ATM but not updated in Airtel wallet (Airtel ) ^Closed

I have added *** rs by my debit card to Airtel wallet to recharge airtel dth but money got deducted by bank and still my money is not updated into my wallet and the worst part is, I am unable to contact any customer support executive....

Jul 15, 2020 by Mayank sahani

Internet problem (Airtel ) ^Closed

Respected team M victim of airtel internet issue... continuously my internet is not working properly from last * months..i have complaint many times bt still my issue is not resolved... I recharged for ***..n due to this my online classes of u...

Jul 14, 2020 by Pratiksha

Recharge not reflecting (Airtel ) ^Closed

Dear team I have recharged my airtel no yesterday and have paid through google pay. But till now recharge has not been done and amount deducted. Kindly look into it Here is a screen shot of my payment and also message received for initiat...

Jul 14, 2020 by Anisha jain

Idea is not helping us to resolve the network Coverage complaint (IDEA) ^Closed

Respected Idea Higher Authorities This is my Vodafoneidea Mobile Number ********** Lattitude and Longitude **.***** and **.***** This is my Address Room ** Ashti Village Parthur Ashti Road , Shrishti Tanda , Jalna District Maharasht...

Jul 14, 2020 by Suresh Tayde

Data is not working properly (Airtel ) ^Closed

I have a network problem from tge past one week, i can't use my data properly, i need to work on online business. So kindly improve my network problems ASAP.. Thank you.. ...

Jul 14, 2020 by Aswin Jose

Data renewal time (Airtel ) ^Closed

I'm not able to know data renewal time....

Jul 13, 2020 by Naresh Gandikota

Amount paid for plan Upgrade But not activated (Airtel ) ^Closed

Been a customer of Airtel Broadband for the past ** years. Opted for an upgrade on my existing plan of *** to ***. I paid Rs **** for half-yearly advance rental as it saved me around ** percent of costs. Raised a request on May ** for the same....

Jul 13, 2020 by Jagadish Babu A

Airtel postpaid bill high charges (Airtel ) ^Closed

last month i was being charged ***** Airtel bill. Airtel customer care have been really unless and not of any help. my itemized bill says i have sent several SMS and used data during international roaming which is false. i haven't used one sing...

Jul 12, 2020 by mohd reehan

Amount not reflecting in my account (Airtel DTH) ^Closed

I have recharged today **.**.**** of *** Rs through UPI google pay ,but still amount not reflecting in my account so please do the needful. Acc no-********** Amount *** Time *.**am Upi transactions id-************ Regards Narendra Je...

Jul 12, 2020 by Narendra Jethani

Promised speed not received (Youbroadband powered by Vodafone) ^Closed

I have had my youbroadband broadband connection from last * months and not even a single day I have received my promised speed that is *** mbps. All I get is *-**mbps and whenever I call customer care all they say is sir please wait our backend...

Jul 11, 2020 by Kartik chhaparia