Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

NONACTIVATION OF JIO CONNECTION No (RELIANCE JIO CO PVT LTD ) ^Open

To MR.Mukesh Ambani Chairman, Reliance JIO Pvt Ltd. Mumbai Dear MukashAmbaniji, Myself ,Sakti Kumar Banerjee, Kolkata, a retired senior citizen ** years old (former Chairman NALCO),profile attached,would like to bring to your kind noti...

Jan 25, 2021 by Sakti Kumar Banerjee

Network issue and Internet problems (Airtel ) ^Open

I had submitted issues regarding my network and internet connection against Airtel on the Airtel thanks app on ** Jan **** , my complaint no. being #CLCCV*DEL************** which Airtel replied back by saying that the issue will be resolved in ...

Jan 19, 2021 by Avinash chaudhary

Airtel My Wifi speed just hovers around 1 mbps whereas they promised me (Airtel ) ^Open

I brought a new Airtel Wifi dongle to work from Kollam, Kerala on Jan *th from an Airtel store in Kadappakada Kollam. Airtel sales representative suggested that I will get upward **mbps, or atleast ** mbps. I requested for a prepaid connection,...

Jan 15, 2021 by Balu Mohan

Deactivated my sim service twice without any intimation notice (Bharti Airtel Limited) ^Open

Respected sir, My phone number ********** was deactivated by Airtel company on ** Dec and **th Dec **** without any notice/intimation to me . And I asked company representatives several times, they didn't give me any positive response. I have...

Jan 11, 2021 by GANESH KIRAN KEKANE

Refund of amount for unused service no response from tikona (Tikona Broadband) ^Open

I have Tikona connection with user id – **********. I have made payment of Rs.****/- for * months for *th May’** to *th Aug’** – ****. My internet was not working from **st May’**. I called Tikona several times, raised complaints on M...

Jan 09, 2021 by Priteshmane

Refund is not received (Airtel ) ^Open

For a cancelled broadband connection in Nov ****, Airtel was supposed to send a refund via check by Dec **** which is not received yet. SR-*********...

Jan 06, 2021 by Garv Parmar

Network coverage issue (Vodafone Idea now VI) ^Open

I have complained to Vodafone Idea many times that network coverage is happening in my area, *G is not coming and call drop is happening too. It has been * year but I have not resolved my complaint....

Jan 06, 2021 by Dinesh Bairagi

Airtel Not refunding money paid for broadband service (Airtel ) ^Open

Regarding new XtReam Fiber Connection I have paid the Airtel Sales Agent (Kranthi) on **th November, ****. He delayed the activation of the connection until *st Dec and when i raised the complaint he falsely said i have requested for a new loca...

Jan 04, 2021 by NIKHIL GUPTA

Refund amount not settled even after multiple follow ups (Airtel ) ^Open

Even after multiple follow up calls/emails/twitter dm's , Airtel guys keeps on delaying the settlement which is the refund from an advance rental broadband plan. It's been *-* months. Now i want to penalise Airtel....

Jan 04, 2021 by Akhilesh

Vodafone Service issue (Vodafone Idea Limited) ^Open

I have recharged my prepaid Vodafone no (**********) for an amount of Rs ***/- approximately. So from the recharge date onwards I am unable to send the outgoing messages and due to this I am unable to do my transactions with my mobile payments ...

Dec 30, 2020 by Reddy Srinivasa Chakravarthy

Recharged amount detected twice but not yet refunded (Airtel ) ^Open

I have recharged for Rs **** which is an international roaming pack by then I got a message saying that the pack didn't get activated. However the amount has been deducted. I called immediately to customer care and they said the pack will get a...

Dec 28, 2020 by Swapna

Refund not received (Bharti Airtel) ^Open

The company generated a refund of **** on **st november, which was supposed to be credited in *-** business day. But it's ** December today i haven't received any refund. The customer cares asked me to send the bank statements , i did that too....

Dec 28, 2020 by Divyank

Amount not refunded from JioFiber (Jio Comnication ) ^Open

Dear Sir / Madam, I requested for Jiofiber connection which was rejected due to incompleted or mismatch in documentation process and I got received msg for refund of the amount within ** days but still amount not credited to my account hence...

Dec 26, 2020 by NAGAR MAJITHIYA

Customer care service (BSNL) ^Open

I made a recharge of *** plan on my bsnl GSM no. ********** on ** Dec ** however my phone is not working yet neither they are showing any fault against my number i tried to contact the customer care service *** times but no response from them j...

Dec 26, 2020 by Sayar Ahmad Khan

Airtel broadband A big fraud (Airtel ) ^Open

I am resident of Palwal, Haryana-******. On **sept, **** i paid Rs.**** to airtel broadband dealer Suresh Gupta for installation and * months advance rental of Airtel broadband. On *st october **** my broadband was installed with application nu...

Dec 25, 2020 by Anshul dureja

Internet not working since November (Airtel ) ^Open

I have been severely distressed by Airtel and facing discrimination aswell. Please advise on next steps. Details of the case are as below: *) Airtel fibre connection is down is November **th **** for me. *) I logged several complaints. *...

Dec 21, 2020 by ABHISHEK VINOD GODRE

Illegal mobile no generation without any prior information (Vodafone Idea Limited) ^Open

I have a connection with vi with this no. **********. All was going well but from **** Im receiving sim cards without any documents. And I charged for their connections. I'm using their connections only * number one primary and second for fami...

Dec 20, 2020 by Madhur ponkiya

Charged wrong bill on international roaming (Airtel ) ^Open

i have been charged ***** rupees extra on my two months bill on airtel international roaming, even when i have activated my plan of **** for * month on **th september, and recieved a conformation message that your * month is activated,they have...

Dec 18, 2020 by abdul danish

Bad Connection (Reliance Jio Digital Services Private Limited) ^Open

I bought a new jio SIM card * months ago and right from the very first day the network connection is like worst one I can only run what's app through such slow connection. I am a college student and due to such crappy network I am not able to a...

Dec 18, 2020 by Adhisha

Network related problem (Airtel ) ^Open

In our area (Manda Road Railway Station) network of airtel is very weak and I have complained so many time to the airtel customer care but they were not responding. ...

Dec 12, 2020 by RAJESH KUMAR

Very slow wifi speed (Airtel ) ^Closed

airtel my wifi hotspot device is giving the speed of **KBPS it is not sufficient speed of internet they are promising for at list *mbps bt its **kbps...

Aug 18, 2020 by Het Patel

Amount deducted but recharge not done (Jio) ^Closed

My money got deducted but the recharge was not done. It say attempt was unsuccessful .what does that mean.you guys should work on this . ...

Aug 15, 2020 by Ashish

Bad internet service (Vodafone) ^Closed

Respected Sir/Madam With due respect, I am writing this letter to inform you that the internet connection is down from the last few days. As you know I am a university student and most of my work is done online and for that, I need a proper...

Aug 15, 2020 by Manas Das

No action taken about postpaid to prepaid (Vodaphone Mobile) ^Closed

I am five year post paid plan customer of vodaphone . I have post paid plan for * no.But there is problem of network &mobile data.hence because of network we can't work properly.so i request to there team to change postpaid to prepaid .But no o...

Aug 13, 2020 by Dattatray hanmant desai

Airtel my wifi speed issues (Airtel ) ^Closed

I had purchase an airtel my wifi device on **.**.**** on assurance of speed of ** mbps. The device can barely give a speed of *.* mbps. Kindly refund the amount and take back the device....

Aug 13, 2020 by Nithil Girish

Airtel DishTv account suspended even after recharge (Airtel Dish TV) ^Closed

I recharged my account online and it said that the payment was successful and even though my account balance has not been updated and account shows suspended. I waited for more than an hour. It's still the same. Also, the amount has been debite...

Aug 12, 2020 by Sameer Chakke

Recharge not done (Airtel prepaid madhya pradesh) ^Closed

I did addon recharge of Rs **, it is not reflected in my airtel account...

Aug 12, 2020 by Kuldeep Kumar

BSNL Broadband receiving bill even after submitting letter for surrender of connection (Bsnl Bharat Sanchar Nigam Limited) ^Closed

Hello, I have submitted the letter to surrender the BSNL connection at BSNL Branch on ** May ****. However, the connection is not disconnected and I am still receiving messages to pay the bill. Also I have submitted a blank cheque copy t...

Aug 12, 2020 by Kiran L Ghatikar

Received Unknown Message (O2 Spa) ^Closed

I received an OTP to my number '**********' that says I opened an account. I never opened any account in O*spa from this number. I want to know the reason Why I get this....

Aug 11, 2020 by SubaRohini

False details given by idea Customer care executive (IDEA and VODAFONE ) ^Closed

I had recharged my idea number in myidea app by using paytm gateway of amount ***rs at *:**pm on **:**:**** and and i have attached the screenshot also. At that time amount got deducted from my account but my number was not recharged . So i had...

Aug 11, 2020 by Prasanth Kumar Jha L

Issue with Network (Airtel ) ^Closed

Dear Team, It has been long when i raised complain against the airtel network, First complain was logged regarding network in **** and till now several complains, every time airtel providing same resolution templates without any solutions. I r...

Aug 11, 2020 by surbhit verma

Very slow internet connection (Reliance jio) ^Closed

Network bar is fluctuating ** hours a day. I am hardly able to see maximum * network bar.I am facing slow internet connection for past *weeks. I tried to contact customer care agent but they only assured me with good words and fake promises. Th...

Aug 10, 2020 by Satyajit Samal

Transaction not reflecting (Airtel ) ^Closed

Hello! You have initiated to make a payment of Rs.****.* towards purchase of your Insurance policy. This is the message I got when I paid for my electricity bill in airtel payments bank. The money has been deducted but the electricity bill hasn...

Aug 10, 2020 by Sunita

Services not provided (Airtel ) ^Closed

i bought airtel wifi on ** july they offered that if u pay * months advance for ₹**** you will get unlimted data but on ** july we consumed *** gb data and now the speed is slow the salesman is ignoring my calls blocking the no.s from which i...

Aug 07, 2020 by aryan thukral

Harassment (Vodafone India) ^Closed

Vodafone company is harassing me everyday to pay the bill of another number of an unknown person. They refuse to rectify the error and harass me daily...

Aug 05, 2020 by nandita dalal

Order declined but money deducted (Jiomart) ^Closed

My order no **** was declined on JioMart however amount has been deducted from my Paytm Account .The account was debited on **th July and from them I have called and emailed many times and always got the same response on email that your complai...

Aug 05, 2020 by Namita

Very slow internet almost unusable even after complaint (Airtel prepaid service ) ^Closed

Even after opting for *g connection (with supposedly high connection rate) the speed offered is pathetically slow! With this slow speed i feel cheated. I cant use daily data effectively. I had even complained earlier to airtel using *** but t...

Aug 04, 2020 by Subash

Airtel dthnotrechargedbutamountdeductedfrombankaccount (Airtel dish tv) ^Closed

airtel-dth-not-recharged-but-amount-deducted-from-bank-account ...

Aug 04, 2020 by Rajeev

Jio is making of us Even having the latency to give network they broke their promises (Jio Reliance ) ^Closed

After recharging a plan which they are showing that they are giving high speed internet but giving only little bit and also it is a type of fraud but I know they have policy sheilds but behind their policies they frauding us and their executive...

Aug 04, 2020 by Swatantra pandey

Money not credited to airtel wallet (Airtel ) ^Closed

On *th aug i added money to my airtel money but amount from my bank deducted but not credited to my airtel wallet...

Aug 04, 2020 by Vamshi Vuppala