Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

FALSE CHARGES and MISCOMMITMENT and HARASSMENT for WRONG BILL (Airtel ) ^Open

Hello Officer, Account Number : ********** Service Provider : M/s.Bharti Airtel Ltd. Land Line Number : *********** Escalation Request : ********** Communication Reference ID : ********** This is to inform and complain about the FALSE ...

Jun 11, 2020 by Subhodeep Ganguly

Fake Cashback (Airtel ) ^Open

I have recharged my no. with plan of Rs.*** and below it there was cashback of Rs.** but when I recharged completely I only received cashback of Rs.** so I reached Airtel Customer Support through mail so He/She told me that there was T&C in whi...

Jun 07, 2020 by Somu Verma

Wrongly recharge done at wrong number (Reliance jio) ^Open

Dear sir, Please help us to refund the amount wrongly recharge on another number ********** instead of **********. Receipt is attached for your reference Yours faithfully Chandra Prakash mahawar...

Jun 07, 2020 by Chandra Prakash

Network coverage problem (Airtel ) ^Open

Sir I uses Airtel in last one year . But in my home location (Sarasida, Chhamouja, Jaleswar, Balasore, Odisha pin ******.)The network coverage problem . I AM complian agnext this many times in customer care and nodal officer but problem not sol...

Jun 05, 2020 by Abhijit Jena

Plan upgraded without coustomer consent and wrong billing issue (Vodafone) ^Open

Plan upgraded *** to *** without mine consent and wrong billing issue Moreover, since the issue was timely raised (*nd Apr) I need to understand why should i be paying for delays being calculated under pro-rate basis(**th Apr). I have not re...

Jun 02, 2020 by Rohit singh

SHUTDOWN OF MY VODAFONE POSTPAID NUMBER (Vodafone) ^Open

The Complaint Is Regarding My Vodafone No.***xxxx***. This Number Is Out Of Service From **-**-**. In Spite Of Several Complaints By Mails And Over Telephone, They Are Not Bothered To Solve The Problem Till Date. Due To The Non Functioning Of T...

Jun 01, 2020 by RAJAN KUMAR

Getting Bill with using any service (Airtel ) ^Open

I am writing this with the heavy heated that I am not at all satisfied with the response from the Airtel during the current situation of covid **. i have reach to them over mail, twitter, phone , linkedin for the detailed status of the broad...

Jun 01, 2020 by Rohit Jain

JIO RECHARGE (Jio communication) ^Open

Tried recharge using jio.com portal for my number and it went through without providing my mobile number and recharged for *** amount. Not sure how this web site allowed to process a recharge without providing mobile number. it happened only on...

May 30, 2020 by Ramakrishnan

Airtel recharge not reflected (Airtel ) ^Open

I recharged my airtel number twice for ***/- on **/*/**** and **/**/****.In both the cases they have deducted money from my account but not reflecting in my number. Kindly help because their help services are of no use. ...

May 25, 2020 by Miranda Sanjenbam

Unapproved charges on International Roaming (Airtel ) ^Open

I have been in the US since Jan **** and have been using ** days roaming pack for * months. It has been automatically renewing for these * months. Apparently Airtel has revised the policy so that the roaming pack auto renewal has been cancelled...

May 20, 2020 by Vamsi Yalamanchili

NON ACTIVATION OF JIO 251 WORK FROM HOME PACK IN SIM (Jio communication) ^Open

Please refer to my following recharge done in mobile number ********** on ** May **** on expiry of Rs *** plan:- (a) Ref:- BR****MDL*K* for Rs *** at **.**PM on ** May ****. (b) Ref:- BR****MF*RAG for Rs *** at **.**PM on ** May ****....

May 18, 2020 by G.MUNISWAMY

Internet not working from 8 days (Airlink Communication Private Limited surat) ^Open

Name of the company:-Airlink, Account No.–H*****, User Id:-manish*b, Type:-prepaid, The consumer is a customer is a customer of Airlink company ..From the last * years he is using internet connection from the concerned company..But before * d...

May 18, 2020 by Tushar

Amount debited Recharge not done (Airtel ) ^Open

I have recharged my mobile number [protected] through net banking for Rs. *** on **th May **** and received an SMS with Transaction reference [protected] and airtel*/del/prepaid txn#[protected] of Rs. ***. Bank transaction was also completed su...

May 10, 2020 by Divya Relwani

Vodafone billing issue again (Vodafone Idea) ^Open

It is a similar issue with my previous complaint for ***** where I Have Been Incorrectly Charged For Internet Usage For Rs *** and I Do Still Have **+GB plus the GST being charged is also high Of which I have no such knowledge. I Tried All Op...

May 07, 2020 by Gazi Salauddin

Bsnl network issue (Bsnl Bharat Sanchar Nigam Limited) ^Open

I have been using bsnl network for past * years. it was working good in my hometown. i went delhi on an official trip and bsnl network is totally down. when enquired i came to know there is no service for bsnl in delhi as there is something cal...

May 01, 2020 by Anandarangan

Incorrect Postpaid bill (Vodafone Idea Limited) ^Open

I have been charged incorrectly on my postpaid bill by Vodafone. I have NOT made any ISD calls and I have been charged around Rs. **** for the same. Also, I have no relatives/friends or anyone out of India so there's no chance that I'd make a...

May 01, 2020 by Vinita Tekchandani

Sim Not Working and Sim Swap Issue (Airtel ) ^Open

** March - morning * Am Checked My phone There is No sim card Showing i tried in other phones too but not showing in others too next i early morning during going to my job visited Malad Store which near to railway Station, i reached there abou...

Apr 27, 2020 by Yashwant Tripathi

Airtel broadband not installed and fake commitments (Airtel Broadband ) ^Open

This is to inform you that i registered for Airtel broadband connection for my home (Desu majra, sec ***, Near maa shimla homes part *, mohali, punjab). and i have already pay the entire amount in advanced (*** rs/-) on ** of March ****. They...

Apr 03, 2020 by Gurneet Singh

Took advance rental for airtel broadband but still not installed (Airtel Broadband ) ^Open

I have req for airtel broadband connection on march ** ****, and they have took advance rental of *** + **% gst which makes total amout of Rs ****.As of now still the broadband is not yet installed in my location,called the same person who took...

Apr 03, 2020 by Shohit kanayhal

AIRTEL NO INSTALLATION (Airtel Broadband ) ^Open

I have requested a new broad band connection for which i have paid amount to airtel. Later after that installation guys have denied to proceed for installation saying there were some back end issues like no router.Its been two weeks since i hav...

Apr 03, 2020 by DHARANI G

New sim not provided (Airtel ) ^Closed

Airtel customer care person called and confirmed my address and told me that tour sim will be deliver to you within * working days. But it's been * months now. And moreover they stop internet service for a period of time whenever they want. If ...

Nov 12, 2019 by Rohit Sharma

Internet and SMS services blocked by JIO (Reliance Jio Infocomm Limited) ^Closed

From *th November internet and sms services has been blocked in Haryana by Reliance Jio Infocomm Limited, upon asking for reason they are just saying "As per government instructions". They are not providing reason behind the same and providing ...

Nov 11, 2019 by Manish Jha

Service not activated (Vodafone) ^Closed

I order new vodafone sim via vodafone app, its already more than ** hours, my service are not activated ....

Nov 10, 2019 by Chandra Shekhar

Postpaid Sim not activated after address verification (Airtel ) ^Closed

After address verification today ,Airtel customer care number +************ called me to verify my company name and designation .this was surprising as I was not told about such a verification at all .I refused to share details about my company...

Nov 05, 2019 by Tara

Postpaid Bill issue (Airtel Bharti Company) ^Closed

I paid bill of *** in sept, but still airtel is claiming that they have not recived the amount. I contacted my bank and biller. I have provided them the transaction Id.The amount has been successfully processed from thier end. Now my outgoing a...

Nov 05, 2019 by Airtel Customer

Airtel Data and Voice service issue (Airtel India) ^Closed

I had port my Jio number to airtel postpaid and get it activate on **th Oct since the activation i am facing poor coverage issue at my home and office both locations where i mainly use the number i have logged the complaint on **th Oct itself r...

Nov 05, 2019 by Avinash Joshi

Airtel internet speed is very slow (Airtel Communications) ^Closed

Airtel Internet speed is very slow as they promised for ** MBPS download and ** MBPS upload speed but I'm not even getting *℅ of the speed as they promised. Very frustrating, I tried to port to another network but they call and ask me to stay...

Sep 07, 2019 by Dhinesh

Fake 4G network (Airtel ) ^Closed

I have been using Airtel postpaid for a very long time now. The fake *G network that has been advertised is bothering me because I’m paying so much. I get internet slower than *G in the city many parts of Bangalore. This has to be rectified o...

Sep 04, 2019 by Jason Bhasme

Internet and landline not working (Bsnl Bharat Sanchar Nigam Limited) ^Closed

Worst service I've been contacting them to fix my issue for months. But they are not serious. Every day their landline and broadband stop working and it cost me a lot as my whole work is dependent on the internet. When I call them they talk in ...

Sep 02, 2019 by Rishabh Bhandari

Network issue and voice breaking (Airtel ) ^Closed

More complaint raised with airtel for network issue and voice breakup and they promised after * months they give me a proper network in my area near ****** and ******....

Sep 01, 2019 by Arun kumar

Not able to make outgoing call (Airtel ) ^Closed

I was not able to make outgoing call from past * Months. Following tickets where raised and escalated at many level,but I have not even get a resolution from any of them till now. What the last update i have received is there is a network co...

Aug 30, 2019 by Nidheesh

WhatsApp data is retrieved in somebody else's mobile (Airtel Communications) ^Closed

My WhatsApp data is retrieved in somebody else's mobile phone due to the issue of my phone number to him. Please do the needful....

Aug 29, 2019 by Kuldeep kaur

Converted to postpaid without proper info (Airtel ) ^Closed

My existing prepaid sim card was to changed to Microsim prepaid.The Airtel representative at Banaswadi Bangalore branch mislead my son who is a student and converted the same into postpaid mentioning that the card will work only if it is postp...

Aug 26, 2019 by Kripa

Balance amount cheque not received (Idea Cellular Limited ) ^Closed

My Idea number was ported from Idea to Jio last April- May **** and even now a year later I have not received any cheque. Amount to be refunded is ₹ ***.** according to the idea. Feels ashamed to choose idea as cellular. Sick & tired by almos...

Jun 20, 2019 by Naman Mittal

Fraudulent billing by Airtel (Airtel ) ^Closed

Airtel customer case raised complaint number: ********** Extra charges about **** (**** + *** tax) have been added to my monthly bill for internet plan which I never activated. **th March I got a call from Airtel about my number being a part o...

May 23, 2019 by VAISHALI PAWAR

Transaction not reverted back inspite of explaining to 10's of representatives (Airtel ) ^Closed

Would like to describe here the amount of carelessness and incompetence towards resolving the consumer's issues by Airtel customer care representatives and the amount of mental torture which customers have to go through because of this incompet...

May 20, 2019 by Sunil Kumar Singla

Unwanted bills generated (Idea Cellular Limited ) ^Closed

I am using this idea postpaid connection. I have network issue on the second month of the billing. I have called the customer care people. They said that they took complaint informed me resolution provide in the next ** hours. I called after * ...

May 17, 2019 by Devarakonda sagar

Business deal hampered due to not coming incoming calls (Airtel ) ^Closed

I am a customer of Airtel from last * years and always paid the bill on time. I was facing issue regarding incoming from last * months which I have already communicated to Airtel customer care *-* times and also visited Airtel outlet *-*. But d...

May 16, 2019 by Pankaj Kumar Singh

Refund not received (Vodafone India) ^Closed

Really the worst experience with Vodafone. Complain of service registration no: ********* is still not resolved. Promised to resolve by **nd March. Visited Vodafone store and called customer service a lot of times. But Vodafone is pathetic. St...

May 16, 2019 by Niteen Sonawane

3G services not working since April 02 2019 despite repeated complaints (Vodafone Idea Limited) ^Closed

I have an idea number. I have been using it for almost a year with a *g phone set & had no complaint in regards to speed till March **, ****. I received the GPRS settings from idea stating that for a better speed I should install them. I did an...

May 15, 2019 by Vijay Vir Rana