Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Airtel Defrauding Customers with prepaid broadband (Airtel ) ^Open

Airtel has been defrauding me, of my valuable time and money, ever since I requested a disconnection of my prepaid broadband connection. Airtel has mentioned the number *** to avail of broadband service related issues, when in fact, the number ...

Dec 03, 2022 by Mohammad Asad Ahmed

Charged Bill incorrectly (Vodafone) ^Open

I had activated a basic Rs.***/- international roaming package for Morocco. I have been charged incorrectly an amount of Rs.*,***/- for receiving calls on international roaming while in Morocco. I have not received a single call nor i have made...

Dec 01, 2022 by Shivangi Rana

International package was charged at high rates not as per the conversation with representative (Airtel ) ^Open

I had asked the airtel representative Mr. Robin to activate International roaming plan for ** days, he acticvated for ** days. When i asked him to check and resolve he said i wont be charges extra. Now when the bill came it was charged for ** d...

Nov 28, 2022 by sonalkhatri

SMS service is not working on my number prepaid (Airtel ) ^Open

I bought a new airtel number in last week of September and converted same into esim because this is my second number and I use iPhone.But later I realized the SMS service has stopped working since I converted to eSim. Since **st Oct I am reachi...

Nov 26, 2022 by Ravi Bhatia

Refund not received (Jio mart) ^Open

I am a serving Officer in Indian Airforce and Jio mart is troubling those who serve the Nation. I ordered iphone** from Reliance Jio Mart on ** Oct ** ORDER No. *****************A using HDFC debit card on installments basis. The order was canc...

Nov 21, 2022 by Anshul Agarwal

Being Overcharged and harassed (Vodaphone Red) ^Open

Hi I have a pending bill of ****, on ********** and the person who visited my house right now spoke to some regional head or something and they said after many conversations they will give me a discount of ****. And she said ma'am it will anyw...

Nov 15, 2022 by Nikita Kanodia

BSNL Notice from Court (Bsnl Bharat Sanchar Nigam Limited) ^Open

Hello, We are from a middle class family and requested for Internet. Since we are living little out of main area so Only BSNL was the provider in that area so we requested for BSNL services. After so many chasers, lot of stress, argument with...

Nov 14, 2022 by Arjun Singh

SMS not sent (Vi) ^Open

Recharged with rs. ** followed by rs. ** to send a message to bank but in vain..it always shows failed to send message..what should i do now...?...

Nov 10, 2022 by LALIT BHENGRA

Airtel Wrong Recharge (Airtel mobile recharge ) ^Open

I had recharged my number incorrectly with a *** ISD plan instead a normal recharge. I tried reaching out to the customer care and, unfortunately, I never go to interact with an executive. I had recharged a few hours ago and the pack is val...

Nov 09, 2022 by Aditya Nair

Package not delivered (Jio mart Reliance Industries Ltd ) ^Open

I have ordered Phillips OTG from Jio Mart on **th October **, the order was shipped on **th Oct **, however it has not yet delivered till now. The order status changes everyday showing that order will be delivered by next day. I have raised com...

Nov 05, 2022 by Saikrishna

Refund and number blocked (Bharti Airtel India) ^Open

I had to visit USA for * months ,even I am there only,I had activated international roaming pack which costed around ****/- exclusive taxes . But to my surprise while travelling and reaching to USA ,this IR pack never worked and same was inform...

Nov 03, 2022 by Mithun Raina

New reacharge lost my current validity (Airtel ) ^Open

i have a unlimited plan which is about to expire in *days, but i got a message from Airtel Airtel Unlimited Pack validity for ********** is till **-Nov-**. Recharge TODAY without losing your current validity i.airtel.in/FDPNew Ignore if already...

Nov 03, 2022 by Rajesh Sanam

Airtel Xtreme Fiber wifi not installed (Airtel ) ^Open

Airtel company is a fraud company. I have booked for Airtel DTH and Airtel Xtreme fiber WiFi connection by online payment of Rs **** on **.**.****. But till now it has not been installed neither money has been refunded. Airtel customer care sta...

Oct 30, 2022 by UMA SHANKAR MALLIK

Refund not given by company (Jio Fiber Reliance Jio ) ^Open

I orderd jio fiber on *st oct on same day i cancelled my connection. Jio team pickup my device on *th October. Till now they didn't provide my refund amount.....

Oct 16, 2022 by Sahil

Not providing physical sim (Vi) ^Open

I live in Narela (northwest Delhi) ******. I went to your Vi store for getting this number as I changed my phone and I was using as esim, now in the new phone I want to use this number but I should have physical sim when I visited your store th...

Oct 14, 2022 by Amandeep Singh

Refund not received from Reliance My Jio Store Solan Himachal Pradesh (Reliance My Jio Store) ^Open

Sir my name is Ramesh Kumar. I want to make a complaint about person Nishant Nahar and Reliance my jio store solan. Nishant Nahar who was working in the office near Amar Hotel near Reliance Jio office. Sir, I had placed an order for Hard Disk o...

Oct 08, 2022 by Ramesh Kumar

Misrepresentation on Airtel Website and call centres on postpaid plans (Airtel ) ^Open

#Airtel, upgraded my GSM phone plan to the top of their line plan in their bouquet. Instead of upgradation, the system downgraded the same. On complaining to #Airtel, i was told: *. Please give us some time to resolve. I have been asked ** hou...

Oct 06, 2022 by Rohit Nanda

Harassment by Vodafone idea customer care called me in 3 hours to pay dues of some other mobile num (Vodafone Idea India ) ^Open

* days ago on **/**/** i got mentally harassed by calls from vi customer care which caused my accident, they were calling me for payment of dues of my employee whose liabilites are not directly related to me in any manner. they called atleast ...

Oct 06, 2022 by Anuj Nebhnani

Amount deducted for gas booking done through Airtel thanks app but gas not booked refund not receive (Airtel thanks app) ^Open

On **/**/****, at **:** pm i tried to book a gas cylinder ( HP GAS) through Airtel thanks app. I used my canara bank debit card for paying the Rs. ****/- towards the booking. The amount got deducted, i also received an SMS from customer care sa...

Oct 05, 2022 by Flavia dmello

G0g k2 m0 8726603020g 80m g (Vi) ^Open

*M*@ .>( .G*> (,* ***********?$ A .*@(K *G ,& *H ?*K .H >*B **>(G K**A* .* >** *M%?$ >*M/>*/ .G /> *> .AG (,* &G(G *G .(> * &?/> /> **> *M%?$ *M.>*@ &M*>*> post paid sim *G(G G *? +K*M* ?/> >(G *> , ...

Sep 21, 2022 by ASHWANI Pandey

Problem not solving (Airtel ) ^Closed

My complain is not slove more then ** days...

Mar 11, 2021 by Samson

Vi formerly vodafone Idea not providing UPC code (Vi India) ^Closed

Vi is not providing UPC code. Due to poor network coverage and poor customer support i decided to port out from Vi but they are not providing UPC code, instead they are sending " Request for UPC for mobile number ********** could not be proces...

Feb 24, 2021 by Navneet Sharma

Connection not removed (Bsnl Bharat Sanchar Nigam Limited Dibiyapur) ^Closed

I have applied for the removal of my broadband connection in **** via submitting application to bsnl. Though they sent me a bill in **** saying your connecting was not cut and pay the bill and we will cut your connection. Again I got a bill i...

Feb 11, 2021 by Paras

Vodafone number out of service (Vodafone) ^Closed

My ********** no. is out of service from last ** days, even i submitted all my documents and also pays all the bills, after that i complain thousands of time but still no. is out of service....

Dec 02, 2020 by Ashish mani tripathi

Network problem in Calling as well as data using (Vodaidea) ^Closed

My No. ********** facing network problem in calling as well as data using, i file so many times complaint but still suffering with same problem going on but as per his porter problem resolved. ...

Dec 01, 2020 by Manish Agarwal

Wrong billing for more than 10 months (Airtel ) ^Closed

My Current Airtel postpaid bill plan MYPLAN FAMILY CORP *** CUG ** -NAT offers free call benefits of *** minutes + other benefits. This plan is discontinued in Airtel from Jan ****. But since i am old customer they are supposed to continue g...

Nov 22, 2020 by Mourian

BSNL not providing UPC code (Bsnl Prepaid Mobile Service) ^Closed

My BSNL number is ********** , while I try to generate UPC code then instead of providing UPC code they gave me error message that "UPC cannot be generated for the reasons: (*)There are subsisting contractual obligations with your service...

Nov 19, 2020 by Navneet Sharma

Service not provided and refund not processed (You Broadband) ^Closed

I have requested for a new broadband connection and paid for the connection online as the you broadband customer executive promised me that the installation will happen in * days. After the payment, I was told that the service executive isn't a...

Oct 08, 2020 by Madugula Srinivas Santosh Kumar

Signal problem (Fastway cable shimla) ^Closed

I have fastway connection iam complaining from last * months sometime works cable sometime not but nobody solve the problem from fastway they are harrassing me from * months their lineman never comes to solve the problem he always telling a lie...

Oct 03, 2020 by Raman sharma

Wastage of 1 month of time and still counting (Airtel ) ^Closed

I wanted to get a ESIM for my new phone. I went to airtel service center, Indiranagar, Bangalore. I was told that I need to register my email with my mobile number before they could proceed. I did what they asked but no action has happened. I w...

Oct 01, 2020 by Avinash Kumar

REFUND NOT ISSUED (Phone Pe Indias Payment App) ^Closed

REFUND NOT ISSUED...

Oct 01, 2020 by ABHISHEK GIRI

Without infermation ded my airtel sim (ind airtel) ^Closed

with out any infarmation dis canition my airtal mobial connation on ** ** **** around *:** pm...

Oct 01, 2020 by pappu narender reddy

Money deducted two times from my bank account (Airtel DTH) ^Closed

I have recharged airtel dth two times, but stil its not recharged and the money has deducted my my icici bank account....

Oct 01, 2020 by krishan pal

No internet service (Jio) ^Closed

I have complained to jio customer care so many about the issue I am facing. They keep on telling that it's a temporary issue and will be solved in * to * hours. But this never happens because it's not a temporary but permanent issue. I can't ...

Oct 01, 2020 by Syed Farhan Haider

Money deducted (BSNL) ^Closed

I made a top-up recharge of **ruppees through my dedit card money is deducted but recharge is not done please refund my money....

Sep 23, 2020 by Suraj Yadav

Vodafone redx fraud (Vodafone Idea now VI) ^Closed

I have bought the redx postpaid plan of vi for their priority network. But they are not giving any priority network. Above this, they have a bond of *k for leaving contract before * months. I can't pay for this fraud priority network services...

Sep 22, 2020 by Sanket

DEN Cable (Den Cable Operator ) ^Closed

No service providing, cable not coming from one month. No update...

Sep 22, 2020 by Paramjeet Kaur

Amount deducted and payment remain due in electric bill (Airtel thanks app) ^Closed

I paid my apdcl electric bill rs*** through airtel thanks app and amount got deducted but payment showing still due on **/**/****.My txn id is ***********.My apdcl consumer no.-***********.Please help me to refund my money. From Partha protim...

Sep 22, 2020 by Partha protim das

Recharge not done (IDEA) ^Closed

** sep ****. I recharged my Idea phone no. with *** but it didn't get credited in my sim. And there customer care is not picking up the phone ...

Sep 22, 2020 by LAKSHAY

Money deducted from balance (Vodafone Idea) ^Closed

I received a sms that I downloaded a game carban_game from carbun* and ** rupees has been deducted from by balance. Where as ihave not done any such thing. I want my rupees back....

Sep 22, 2020 by Lincoln Pattanaik