Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Network issue (Airtel ) ^Open

Without proper network , i am paying by mobile bill for more than * months...

Sep 22, 2020 by NIRMAL

Airtel Money deducted but recharge not initiated (Airtel mobile recharge ) ^Open

I did a recharge of *** (data pack) from airtel app. Money was deducted but recharge was not initiated....

Sep 21, 2020 by Ankit Joshi

No Network From 3 Years (Jio) ^Open

No Network Since * years i m Complaining Everyday but no response n i also made a complain on consumer court portal ...

Sep 18, 2020 by Darshan Gopal Sharma

Jio phone voucher (Jio) ^Open

hi when was first sale of jio feature phone price ****. I was paid *** hundred rupees in advance for jio phone total * phone each *** was paid but I have left * on same contact no. ********** remaining * voucher in ********** total * voucher....

Sep 17, 2020 by Mani

Did not receive refund of rs 5929 for account (Airtel ) ^Open

I had a airtel combo plan and paid a full amount of **,***.** for a year but i used service just for * months and few days . So i cancelled my connection by raising a CR and airtel initiated an amount of ****.** and promised to send this by che...

Sep 14, 2020 by Manoj Gupta

Data stealing (Airtel ) ^Open

Dated, September **,****, time- **:** am. I only used *** mb of my * gb daily data. When I checked on Airtel thanks app it showed my remaining data was *** mb. It has also happened earlier but I didn't notice. I talked to some of my friends a...

Sep 12, 2020 by Md Rehan

Refund of the product not delivered (Vodafone) ^Open

I ordered a Prepaid MNP SIM online from Vodafone (www.vodafone.in) on **th July **** for Rs. ***. It was supposed to deliver vodafone SIM at my door step. The receipt page after payment got an error. The amount got deducted but Neither SIM w...

Sep 12, 2020 by Sumit Kumar Singh

Fraud is going on my payment is not add in wallet (Airtel ) ^Open

Airtel account no - ********** I paid * times in Airtel Money Wallet but it was not deposited in the wallet and the money has gone out of the bank and never returned to the bank. Many times I have complained to Airtel Care but nothing has hap...

Sep 11, 2020 by Sandip Ramchamdra Ingawale

Barring of outgoing calls and data on mobile numbers despite paying bills (Airtel ) ^Open

I had * postpaid mobile numbers on a family plan and a landline/broadband connection from Airtel, I had been recieving proper separate E bills for both those and paid the same every month without delay for several years. They offered to bundle ...

Sep 10, 2020 by Satheesh M

Airtel Xtreme DTH (Airtel DTH) ^Open

I was having Airtel connection for the last ** years, now i have decided to upgrade it to xtreme connection , but i dont see any benefit in xtreme set top box and asked them to give my HD connection back, but they came back and said that we can...

Sep 07, 2020 by Vijayaraghavan

Cheating by airtel (Airtel ) ^Open

My airtel number is **********.My current plan with airtel is *** with validity till **th september.I recharged my account of **th august with a amount of *** which is supposed to extend my validity by ** days post **th september.After rechargi...

Sep 07, 2020 by Varun Annadata

Dissatisfaction with Airtel customer service (Airtel ) ^Open

I have bought airtel xtream broadband service. But due to covid situation I have shifted from bangalore to thrissur(Kerala). I have been trying to contact airtel customer service for a long time but just can't connect to any executive. I...

Sep 06, 2020 by K R Shibu

Received Half Data Benefits (Vodafone Idea) ^Open

वोडाफोन को शर्म आनी चाहिए इतनी लच्चर हालत मे भी जो ग्राहक उनके साथ जुड़े हैं उनके साथ भी धोखेबा...

Sep 06, 2020 by Dipendra Singh Bijarniya

Airtel Recharge Processed But Benefits Not Received Amount deducted (Airtel mobile recharge ) ^Open

I did an Airtel Recharge through Google Pay and the amount has been deducted and payment has been processed to Airtel yet I haven’t received the benefits of the plan. I did the recharge on *th Sept **** on *:** PM via Google Pay. The operator...

Sep 04, 2020 by Piyush Bansod

Severe Network Connectivity Issue in newly purchased Jio Sim still unresolved Urgent (Jio) ^Open

Hi Team, Sub: Network Connectivity Issue in newly purchased Jio Sim w.r.t. Request no:SR*******V**. I ported my number recently from BSNL network to Jio network as am facing severe network issue and its consequences like disruption in...

Sep 04, 2020 by D. Mahalakshmi

UPC code for Port of my number is not generating (Vodafone India LimitedMaharastra circle) ^Open

I have a Vodafone postpaid sim in mseb** plan. I want to port this number. I have paid all the dues up-to-date. Requested to their customer care/appellate to look into the matter through email many times. But instead of giving me UPC code for P...

Sep 03, 2020 by Parshwanath Bhupal Shete

Airtel poor network speed not resolved (Airtel ) ^Open

I got airtel both prepaid and postpaid. The data speed on my postpaid sim is maximum ***kbps and prepaid is ***kbps. I've complaining to airtel regarding this but there no one to reslove the problem. I've been trying to contact the customer sup...

Sep 02, 2020 by Rounak Deogharia

Network provider issue (Reliance jio) ^Open

In my case I have a internet connection problem and network problem in my area with Reliance Jio . Because of this issue I have called so many times to their IVR and when I have selected Telugu language they connected it to bhojpuri or Hindi s...

Sep 01, 2020 by Venkata Satya Ram Prasad Maddipati

Poor Internet Service (Youbroadband powered by Vodafone) ^Open

I live in Ahmedabad. My internet connection is not working from **.**.****. I have called on ***** ***** and made several complaints. However, nobody has bothered to return my call. I have also written two emails to Nodal Officer Ahmedabad on *...

Aug 29, 2020 by Shivangi Rana

Already paid the bill payment new bill generated with due (Airtel ) ^Open

I am having One airtel account(postpaid, broadband), I have done my whole bill payment for the month of July bill, the postpaid payment is reflecting in their system, not the broadband. I have raised complaint almost ** days back, still, no re...

Aug 28, 2020 by Lakshmi Kavya Kasha

Amount not refunded (Jiomart) ^Closed

When I will get REFUND? now its more than ** days. Here are the details of my order *****************W Date of order placed: ** July ****, **:** pm Total Amount: Rs. *, ***.** follow multiple times on email also, there are just r...

Aug 03, 2020 by Shiv Kumar Singh

Airtel Recharge paid for but not reflecting in my account (Airtel ) ^Closed

I paid for an Airtel Recharge yesterday night via Google Pay and the amount was deducted from my bank account but wasn't credited to my Airtel prepaid mobile account. Since I needed to use my Airtel mobile, I made another recharge, this time v...

Aug 03, 2020 by V B

Recharge issue (Vodafone) ^Closed

I recharged from *** on ** July and there was shown double data offer but I did not get double data ...

Aug 03, 2020 by Jayant dubey

Fraud service (Airtel ) ^Closed

I have been using Airtel for a long time, I am having problems with the network, I have complained many times, but they do nothing but recharge my work, which is of no use to the employees. Talking incorrectly. I'm using *G phone with *G data p...

Aug 02, 2020 by Suvith Shetty

Extra Vodafone postpaid bill charge (Vodafone India Services Private Limited) ^Closed

I have been charged extra Vodafone postpaid bill charge amounting ***/- Rs for Netflix subscription on my number **********,which has never been subscribed on my number yet.so,kindly request you to deduct amount ***/-Rs from my vodafone bill....

Aug 01, 2020 by Nevadita Sen

Order placed in jiomart on july but still not delivered but showing delivered in app (Jiomart) ^Closed

Order placed in jiomart on **th july but still not delivered but showing delivered in jiomart app. ...

Aug 01, 2020 by Anita rani Jena

Order received after 5 daysof the order value not being delivered (Jiomart) ^Closed

I have ordered few of my groceries through jiomart app for the first time. Rs. *** has been refunded out of total invoice value of Rs. ***. It took * complete days for them to supply, that too **% off the ordered items. Its disappointing as- ...

Aug 01, 2020 by Aditi Ghosh

JioMart com oder not delivered and no refund (Reliance Fresh JioMart com) ^Closed

I placed an order on JioMart.com on **th-July-**** of Rs***.** /- amount. The JioMart Team marked the order as delivered on **th-July-****, and A guy reached to me on **th-July-**** with a bill and order. I told them it is Prepaid order and not...

Aug 01, 2020 by VIVEK ARORA

Bad service (Airtel ) ^Closed

For the past few weeks i was having issue with network on my airtel sim. I have complained several time on airtel app but there was no response and resolution from their side after * week of continuous complaining i was able to connect with cus...

Aug 01, 2020 by Rahul

Airtel box fix on my house gate without permission (Airtel ) ^Closed

I don't have an airtel connection and I don't want also. After that they fix airtel box on my home wall. I request you please take necessary action. Address is mentioned below: *** Saraswati Nagar gwalior madhya Pradesh, ****** With...

Jul 31, 2020 by Aayush Shrivastava

Vodafone Shield Insurance claim approved but not paid (Vodafone) ^Closed

I am a Vodafone postpaid user, and Vodafone provided free mobile insurance with the postpaid plan. In an unfortunate event, my handset got broken (negligible crack on screen) and raised a insurance claim on ** April **** so they picked up th...

Jul 30, 2020 by Sanoj Kumar

Inflated billing by Vodafone (Vodafone India Limited) ^Closed

I am using a plan of *** plus ** all inclusive from Vodafone. Never used any value additions. My bill amount always remained between *** and ***. Surprisingly they started messing up the bill from last month. The bill amount went up to **** but...

Jul 30, 2020 by Surendran Vasudevan

I paid for airtel wifi a month back but neither they provided any connection nor they refunded the a (Airtel ) ^Closed

I had paid for airtel wifi installation a month back but neither they provided with the installation nor did they return my money back there customer care number is not reachable nor they reply via email in this time of pandemic they are foolin...

Jul 30, 2020 by Ammar

Fooled me (Airtel ) ^Closed

On * july **** in the morning i started the procedure to port my simcard from airted to jio and after the completion of port out request i received an call from an airtel executive she requested me to hold my porting request and she told she wi...

Jul 29, 2020 by Vikrant

Data speed slow (Airtel ) ^Closed

...

Jul 29, 2020 by RAJU RAM

Recharge is not reflecting in my account (Idea Cellular Limited ) ^Closed

I recharge for **rs on my phone(**********) on ** July ****. Still reduction from my account the balance is not reflected in my account. ...

Jul 29, 2020 by Shubham sawanliya

Misinformation (Idea Cellular) ^Closed

I recently recharge with *** rupees, and it's clearly stated **days validity.. when I recharged it says ** days validity ....

Jul 28, 2020 by Alemjungla

Main balance deduction (IDEA) ^Closed

I was charged Rs. */- for no reason. I am using Idea Sim card and since lockdown this is the third time they have deducted amount from my main balance. I have done a recharge of ₹***/- which says I have *** SMS free, but when I called they s...

Jul 27, 2020 by Bhavik

Fraud done at Airtel App (Airtel ) ^Closed

I tried to pay my electricity bill at airtel app, firstly it shows error then i tried again and in this regard i got a message from *** that your payment for Rs. **** is initiated towards purchase of your insurance policy with transaction ID **...

Jul 27, 2020 by Mukesh Khurana

Facing issues of network from airtel and Bad behaviour from the employees (Airtel ) ^Closed

Jul 26, 2020 by Pravar sharma