Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Misbehavior by Vodafone Idea Vi store manager and deactivated my phone number (Vodafone Idea) ^Open

One of my Vi number was deactivated without intimation by email, sms and phone call since **/**/**** since then I have been trying to contact Vi customer care and they are not at all helping me in case and my number is registered under Mumbai C...

May 24, 2022 by Kushal Narayan Patel

Not able to use internet (Airtel ) ^Open

i am user of Airtel xtreme fiber , last month **th April **** raised an issue of not able to use internet services. till date that issue not resolved and more over incidents have been closed without my acknowledgement. when ever i reached out t...

May 21, 2022 by Rahamatulla sheik

10 days of service charged without providing any services (Jio Fiber) ^Open

I have subscribed for Jio fiber on **th April but the same day it stopped working. I raised several complaints but jio people were closing these complaints without resolving. It happened for almost ** days. When I tried calling them, they were ...

May 10, 2022 by Nirbhay Chand Tiwary

Service Barred (Vodafone Idea Limited) ^Open

I applied for Post-paid to Prepaid on **th Apr (paid outstanding + Sim charge+ recharge Amount =*** )****,said it will activated in **hrs , on **th nearly *AM loss of postpaid n/w , as direction via SMS have inserted my new SIM to Device on **...

Apr 20, 2022 by Om prakash Yadav

BGMI LAG AFTER THEIR SOFTWARE UPDATE (Realme telecommunication) ^Open

Hello Sir, Realme launched Realme X*... Specially for Gaming purpose...but since android ** Update arrived...only and only Lag is there in gaming...like BGMI and call of Duty....they have introduced very powerful snapdragon ***+ processor...but...

Apr 13, 2022 by Harshal Modi

Mental harassment (Vodafone) ^Open

ON Dec ** I have put a request for a family plan of Rs.***/- (I am the primary number and my husband's number as the second one). As per their advice my husband had sent his consent to the number several times and have received the confirmati...

Mar 09, 2022 by Jayasree

Airtel wrong recharge done (Airtel mobile recharge ) ^Open

I am User Of Prepaid Mobile Number : xxxxxxxxxxx From Past * Years. On **/**/**** I Made A Wrong Recharge On My Number With The Sum Of Rs **** Via Google Pay. The Pack Includes Of ISD Benefits I Wanted To Recharge Monthly Unlimited Pack of Rs...

Feb 15, 2022 by Shweta Jain

Refund needed of Rs 3998 (Airtel mobile recharge ) ^Open

Mrs Shweta Jain user of prepaid mobile number : ********** from past * years. On **/**/**** I made a wrong recharge on my number with the sum of Rs **** via Google pay. The pack includes of ISD benefits I wanted to recharge monthly unlimited p...

Feb 14, 2022 by Shweta Jain

Vi illegally ported out to other service without UPC (Vodafone And Idea VI) ^Open

I wanted to port to a different service service provider But Vi was not generating UPC for my number After continuous mail complaints and discussion with customer care They did not fix the UPC ISSUE THEY are saying they DIRECTLY ported ...

Jan 26, 2022 by Omkar shanbhag

Incorrect Bill Amount (Vodafone And Idea VI) ^Open

Previously I was using a family postpaid plan(* members) and once the tariff for increased I decided to quit that and look for individual plans. So went to the store directly and said the same, they processed that request. As per the request ...

Jan 26, 2022 by Balakumar

Airtel Sim Card Not Working from last 1 Month (Airtel Punjab) ^Open

Currently, I am residing abroad (Canada) and has been using Airtel Postpaid in International Roaming from last one year but suddenly, My sim card stopped working on ** Dec ****. I called *-* times to the Airtel Customer Care and every time was ...

Jan 23, 2022 by Rahul Jaryal

Airtel Fiber not installed after payment (Airtel xstream broadband) ^Open

I registered for the airtel xstream fiber on * Jan ****. I paid **** Rs to the airtel representative using the airtel thanks link. He promised me that the fiber would be installed in *-* days. Now even after * weeks they haven't installed the f...

Jan 21, 2022 by Akram Rais

Fibre FTTH Broadband not working (Bsnl Bharat Sanchar Nigam Limited) ^Open

I am a customer of BSNL broadband FTTH with tele number *****-****** since **-**-****. But the internet service has not been regular. Number of calls to the local rep leads to redressal in a day or two but by then again it goes off. The pr...

Jan 20, 2022 by Vinod Negi

Refund not credited (Airtel ) ^Open

I have Bought Airtel Broadband connection in the Month of April ****. Have done advance payment for * Months. After using for * month. I want to stop and get my balance refund. For which I called team and emailed it's been ** Months I'm follo...

Jan 20, 2022 by Sathya Prakash Khatri

Money Refu (Jio Fiber Reliance Jio ) ^Open

While installing, Jio team provided me the information that i will get full refund of my money post * month trial. I had many speed issue with Jio Fiber and returned the device. No one came for the pick up of the device. After tens of email, so...

Jan 13, 2022 by Kriti Goswami

Jio Fiber Amazon prime recharge for Rs 999 is not working for existing prime account holders and Jio (Jio Fiber) ^Open

I have recharged my Jio Fiber account with Gold plan on **/**/**** and wished to view Amazon prime which comes bundled with the gold plan. As usual with their hidden terms and conditions, it prompted me to pay additional Rs.***, if you wish to ...

Jan 13, 2022 by Sri Harsha Madineni

JIO NOT REFUNDING AMOUNT (Jio Fiber Reliance Jio ) ^Open

I have been chasing JIO guys from last * months for refunding the amount for JIO fiber device which they have already picked up but the refund is not initiated yet. I followed with them on twitter and they asked the account detail again. I have...

Jan 13, 2022 by Kamal

Harassment (Airtel ) ^Open

This is a complaint against Airtel for Mental Harassment to pay the balance due amount. I have raised a disconnection request for Airtel Xstream Fibre ID ********** on **/**/****, i.e., before the renewal period. In between I have phone conver...

Jan 03, 2022 by Bijjam Pavan Kumar

Airtel refund not complied after failed attempt of payment (Airtel ) ^Open

I made an online payment of Rs ****/- to Airtel for my quarterly BB plan through ICICI Netbanking with Transaction BIL/ONL/************/Airtel Paid on Oct **th,****. Seems the payment failed their end and my connection was terminated by Airtel...

Dec 15, 2021 by Armoghan Hejazi

False Billing (Bharti Airtel) ^Open

This is regarding harassment i am facing due to Bharti Airtel, for my cell phone number ********** & other family number , for charging me wrongly. I am travelling abroad since **th Jan ****, before leaving i requested for deactivation of Inte...

Dec 01, 2021 by Amit Singh Tomar

New connection not installed (Videocon dth Ltd ) ^Closed

I had purchased a new Videocon connection online. Paid **** received customer id. But no one visited to install the new connection. All I was told was they haven't received my details yet, some said technician will visit, some asked to provide ...

Sep 21, 2020 by Afshan Vasta

Electricity bill payment failure (Airtel ) ^Closed

On **th Sept '**, I have initiated my electricity bill payment through Airtel Thank App. I have made the payment through my debit card. The transaction was initiated but it eventually failed. The amount was deducted from my account and it is ye...

Sep 20, 2020 by Shibendra Kumar Roy

Regarding my Postpaid Plan of mobile (Idea Vodafone) ^Closed

I got postpaid number from idea in **** which included unlimited calls and *** GB data per month in just around *** INR. Now without any further notice or without any information my bill amount is raised to around ***+ INR with only ** GB per m...

Sep 20, 2020 by Harpreet Kaur Randhawa

Transaction done to wrong operator (Jio) ^Closed

when i was doing recharge to my jio number , i accidently selected idea oerators and i recieved message of transaction but but my jio no. is not recharged yet...

Sep 20, 2020 by Robin Boparai

Airtel Broadband Bad response (Airtel ) ^Closed

Hi, I shifted my home and raised shift connection request number ********* for airtel broadband to new home address on **.sep.**** but still now today **-**-**** network connection not given to new home location (no.* Thirumurugan street, Bala...

Sep 16, 2020 by Balaji Singh Lal

Amount deduction without any approval (Vodafone) ^Closed

Guys- What the hell is going on with Vodafone. Two days back I raised complaint for secondary balance disappearing. Yesterday they deducted amount from my main balance without my approval and intimation for some pack. Also I received SMS ...

Sep 01, 2020 by mohd

Porting of Idea to Airtel Zero customer support (Airtel ) ^Closed

I have ported my ** years old idea no. to airtel recently & after the number got activated, i did the first ever recharge to test if the everything was fine. Money got deducted & I received a text saying a recharge has been initiated along with...

Aug 28, 2020 by Abhinit Dwivedi

Broadband amount refund (Airtel ) ^Closed

I had requested for new broadband connect and the person came to me and informed that ** mbps speed is available at the location which i had given to him. On same day another AIRTEL employee called me and informed that i will get only ** - ** ...

Aug 27, 2020 by Himavarthanrao Bolineni

Change of plan without my notice and high bill (Vodafone) ^Closed

Vodafone has changed the plan of my three numbers making a double rental, overcharged me, and deactivated all numbers. As per the instructions, I have paid the said amount but, didn't get waive off on numbers as per their commitment and reversa...

Aug 27, 2020 by Lalitukmar Ramesh Bonde

Network issue not resolved (Airtel ) ^Closed

I have been raising multiple complaint regarding internet speed and they are not getting resolved. I have raised a new incident as I was getting only *g speed and when the ticket is been in progress for a week and now I am facing network issues...

Aug 27, 2020 by Ebin Ipe

Issue with Vodafone Idea Network and Bill (Vodafone Idea Limited) ^Closed

I have been charged with Rs ***/- for * months postpaid bill even though there is no network at all of vodafone in my area. I have raised this complaint many times but they did not bother to look into this. And when i took it to twitter they as...

Aug 27, 2020 by YASHODHAN YADAV

Blackmailling For bill payment (Vodafone Idea Limited) ^Closed

I was using a Vodafone postpaid SIM. At, the end of the month, I texted for porting on **** but my messages were blocked and was unable to port out to other operator, I continuously called customer care and they didnt provide me satisfactory so...

Aug 27, 2020 by Rohit Sharma

Fastags not delivered even after 40 days (airtel payment bank wallet) ^Closed

I ordered * fastags but I didn't get them even after ** days still iam waiting fr those fastags but now I need my money back ...

Aug 27, 2020 by Sharath

Pathetic service by Airtel ground team no connection from past 24 hours (Airtel ) ^Closed

I got new airtel connection installed on **nd July. Within ** days of installation, i lost connection for ** hours. After numerous calls, it was resolved. Again since **rd Aug, there is no internet connection at my home. I have written mail at ...

Aug 24, 2020 by Brajesh Kumar

Justice (Airtel ) ^Closed

Mjhe nahi pata yeh id apki hai ya nahi magar mai mail kar rahi hu ... Mera naam sonia hai pathankot punjab se hu ... Mjhe airtel ka store mila tha jalandhar ..civil line ka .. Meri joining ** feb ko hui ... Uske baad training ko mai .....

Aug 24, 2020 by Sonia kumari

Amount deducted but recharge not processed on MyBsnlApp (Bsnl Bharat Sanchar Nigam Limited) ^Closed

Hi, I have recharged amount *** yesterday and the amount is deducted but the recharge is not processed. Please refund the amount or process the recharge as soon as possible, please....

Aug 22, 2020 by Nishant Kumar

False bill (Vodafone Billing) ^Closed

I have been sent a bill by Vodafone stating that I received international calls which I have not received. I didn't any international call but Vodafone is harassing me by sending the false bill again and again. ...

Aug 20, 2020 by Debanjali Sinha

The stole data (Airtel ) ^Closed

I recharged my airtel sim before the pack expired but they did not give the * gb data along with it for the day saying i had already used it whereas i just recharged it...

Aug 19, 2020 by Shubham Pant

Internet is not working speed idmb s (Airtel ) ^Closed

What happens to Airtel, when I purchased a new Airtel card the internet speed was good enough and now from last month it is a very unreliable internet speed what to do? The so-called 'services' of airtel are nothing but a big giant fraud that a...

Aug 18, 2020 by Ankita Kashid

Very slow wifi speed (Airtel ) ^Closed

airtel my wifi hotspot device is giving the speed of **KBPS it is not sufficient speed of internet they are promising for at list *mbps bt its **kbps...

Aug 18, 2020 by Het Patel