Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Issue of over billing (Vodafone) ^Open

I was on an international roaming pack with * GB inbuilt data for * days and Rs */Mb after the inbuilt limit is exhausted. I fixed my mobile device data limit for making data to stop after *.* Gb data. I never ever reached * GB data, but Vodafo...

Jul 30, 2019 by Ankur Kohli

Connection disconnected without information (Airtel ) ^Open

My number being disconnected on **/**/** without information to me. The number being disconnected twice in the month of July'** (on **/**/** & **/**/**) all payment is done on time. I am really unhappy that even franchise is unable to help on a...

Jul 30, 2019 by Gaurav kumar

Amount not refunded (Airtel ) ^Open

One of my sim was ported from Airtel to Jio on ** July ****. I did a recharge of *** by paytm. Paytm also deduct the company when we register the mobile number. But when I register mobile number they search airtel and the recharge was on a proc...

Jul 28, 2019 by Shivani Bare

Internet has completely stopped working (Airtel ) ^Open

I had changed my prepaid number to postpaid number on ** Jul **. After the number was converted to a postpaid number (Airtel Family Plan) I added the numbers of my family including my parents. Since that day the internet has completely stoppe...

Jul 20, 2019 by Amit Mehta

Mobile/Telecom company fraud (Jio) ^Open

On *nd July ****, I have activated the one-month prepaid plan with Rs. *** on my Jio mobile no. Accordingly, I have to get the unlimited call and *.* GB internet per day, currently for calling there is no problem but I do not have internet acce...

Jul 18, 2019 by Narayan D Pachpute

Regarding connectivity problem (Airtel Bharti Company) ^Open

I believed that Airtel is the best network provider in India. So that's why I always thought to take airtel and since **** I am using airtel. But now I am using airtel the network is so bad that I am facing difficulties in having my online clas...

Jul 16, 2019 by Debashis Biswas

Fraud with me (Airtel ) ^Open

Mujko airtel company ki taraf se offer diya gya tha ***% cashback ka *** Rs. pe but mene customer executive se baat kari to sb executive alag alag baat bol rahe hai. I think mene ** June ko recharge kiya tha to mujko laga sayad aaj aajana chaiy...

Jul 15, 2019 by Manav rajput

Collecting extra money from me (Airtel ) ^Open

Actually, I did a recharge *** on the **th of June at nearly *:** pm. That transaction failed. I call the customer support and ask about that. He told me your recharge is failed. That failed amount will be refunded in your account within *-** d...

Jul 13, 2019 by Kumar KARIBANDI

Case filing against me (IDEA) ^Open

I am writing to complain about the poor customer service of IDEA cellular company. They disconnected my prepaid connection without any information and file case against me the reason is the late payment. Then I go to pay my bill on their outle...

Jul 12, 2019 by Sujith.s

Inflated high billing amount (Vodafone Idea) ^Open

I was misguided possible intentionally by Vodafone idea chat support executive whilst seeking their help through the Idea mobile app to enable IR (international roaming) for ** days with fixed charges of Rs ****. However, that chat support exec...

Jul 09, 2019 by Mehul Upadhyay

Slow speed of internet (Jio Telecom) ^Open

The slow speed of *g internet. Same answer every time many users in your area. When jio company has no space in these are why the company port the number?...

Jul 08, 2019 by Prince

Internet issue not resolved (Vodafone Idea) ^Open

My Internet services were not working while roaming and I registered my complaint on ** June. Initially, they were not interested in registering my complaint but after pushing from my end they finally registered it. I have been following up wit...

Jul 06, 2019 by Ayush Mittal

Online fraud done (Vodafone) ^Open

*. Refer to my online recharge of dated **Jun **** it is understood as per the list of recharges on the app there is no recharge of Rs.***/. *. While doing online recharge on ** /*/****. The application automatically selected ** vouchers out o...

Jul 05, 2019 by Atul kulkarni

Incorrect billing for stolen mobile (Airtel ) ^Open

Here is the summary of the issue - I have been charged *****/- in my last month's bill. This is due to international roaming charges on my stolen mobile/SIM. I had reported the issue via email to Airtel asking them to block the SIM but Airtel ...

Jul 03, 2019 by SHILADITYA CHAUDHURY

BSNL internet pack sudden change (Bsnl Bharat Sanchar Nigam Limited) ^Open

I have been using BSNL sim card for many days and I had recently done an internet recharge of Rs *** on **-**-****. This pack had a validity of * months with *.** GB internet/ day. Suddenly from *st of July BSNL has changed my plan to *.*gb/ da...

Jul 01, 2019 by Rahul Siddhu Lokare

Regarding validity issue (Bharti Airtel) ^Open

Wrt the above I recharged for my no for only talk time wherein it was mentioned validity not applicable and that's the reason I recharged. As I don't use much only for emergency purpose. But the minute I recharged I received an SMS stating vali...

Jul 01, 2019 by Suryakala Jayaraman

Upc no not send for sim change in other company (Vodafone) ^Open

I have tried for UPC no more than ** times to send **** SMS, but customer care not send UPC code. To this, I have not to use *g technology in because the *g network is not able. I won't change the network. ...

Jun 28, 2019 by ONKAR DANSENA

Unjustified billing charges (Vodafone Idea Limited) ^Open

The reason to write to you is that I am continuously mentally harassed by Vodafone executives in both over the call or over the email and as a result, I do not have any options except to writing to you. Background Summary for your reference:-...

Jun 27, 2019 by Jagmohan Rawat

Not activating call waiting service (Airtel ) ^Open

From the last month, I convert my idea carrier to Airtel. From the beginning, I do not know who is calling me while I am busy on another call. My whole work hampering. So many times call to customer care and email but did not response from ther...

Jun 24, 2019 by Vineet sharma

Wrong charges of value added service (Vodafone Idea Limited) ^Open

I kindly inform you that in the current month I got two messages of value-added service activation but I didn't activate those services. For that reason, I got billed for which service I didn't activate and the company's representatives didn't ...

Jun 19, 2019 by Virbhadra Shivshankar Walke

Internet not working (Jio) ^Closed

My internet is not working in my area. When I want to talk to customer care they are putting my call on hold around **-** minutes. I called *-* times but no one answer received. I recharged my Jio number to use the internet but I m not able to ...

Apr 22, 2019 by Bhawani singh

Spam call for pending bill (Airtel ) ^Closed

Every day I am getting spam calls from Airtel office for someone else's pending bill. I have told them *** times that it is the wrong number but in vain. Again and again, I am getting the same call from different numbers. ...

Apr 22, 2019 by S Saravanan

Issue with he network (Airtel Communications) ^Closed

I have network issues from the past * months. I have complained more than *** times. It's not answered. I change to special sim also. After a lot of issues sim got activated. But now the bill amount is coming too high. But I didn't get any cust...

Apr 21, 2019 by Shachi

Abusive customer care (Airtel ) ^Closed

This is in regard to the Airtel digital tv connection that I recently had with Airtel. I had to remove it because the Airtel connections at my new place were weak. Airtel technicians themselves told that they can't resolve it. I had to go for a...

Apr 18, 2019 by Deepesh Srivastava

Not doing postpaid to prepaid transfer (Airtel ) ^Closed

My company was providing me Airtel postpaid connection for many years but now the company had stopped paying our bills so they told us to convert postpaid connection to prepaid in my name. I visited Airtel Gallery and did the necessary procedur...

Apr 12, 2019 by Prashant

Sim not found (IDEA) ^Closed

Idea person calls me to port the number in the idea. I accept his request. But he did not give me the Sim. My number is stopped for the last ** days. I called but he did not receive my phone. I also call to customer care but no solution. Please...

Apr 12, 2019 by Naveen Sharma

Lost SIM not given (Airtel ) ^Closed

Service Type.-Prepaid. On the *th of April, I was in Laxmi Nagar metro station. I lost my Airtel Prepaid SIM Card. Next day I have called to *** and customer executive told me that we can take SIM. You have to visit Airtel Store then I visited ...

Apr 11, 2019 by Taskeen Ahmed

Bill not provided (Airtel ) ^Closed

I changed my prepaid connection to postpaid with a family pack of ***. I was getting reimbursement from my company after submitting the bill and the last date to do so is **th of every month. I have called the customer support more than ** time...

Apr 11, 2019 by Archana Raghu

Change of plan without consent and notification (Airtel ) ^Closed

Monthly bill suddenly surged to **** for the past two months but my basic plan is ***. When enquired about the bill customer care services are non-responsive and store operators are harassing the customers. Is this a nice way to treat customers...

Apr 09, 2019 by Shaik umar

bsnl is ignoring my complains since 9 days (Bsnl-bharat Sanchar Nigam Limited) ^Closed

My BSNL Land phone number is ***********. Since few days this is not working. So I registered a complain on **th of May. But still the service provider (BSNL) is not doing anything to solve the problem. ...

May 22, 2018 by Avijit Sarkar

Postpaid to prepaid not yet done since 19 days (Airtel Communication) ^Closed

concern is that mobile no. ********** is not yet activated since ** days. this is regarding to mobile no. ********** of my uncle. On *nd may **** we have given request for conversion of this no. from postpaid to prepaid at “narayangaon” v...

May 21, 2018 by Kiran Tamhane