Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Complaint And Proposal Done From my End but Paper Work Done from Network Team Executive with other A (Reliance Jio Infocomm Ltd) ^Open

RESPECTED HIGHER AUTHORITIES OF JIO THIS IS MY MOBILE NUMBER ********** LATITUDE AND LONGITUDE **.****** **.****** ADDRESS ROOM **, PIMPLEGAAV VILLAGE, PATHARDI TALUKA DISTRICT AHMEDNAGAR ****** COMPLAINT OF JIO ENGINEER WHO HAD...

Apr 06, 2021 by Pravin Pandgale

JIO SURVEY DONE FROM NETWORK TEAM OF JALNA AND NEW SITE DECLARED FROM NETWORK TEAM WAITING FOR PAPER (Reliance Jio Infocomm Ltd) ^Open

RESPECTED HIGHER AUTHORITIES OF RELIANCE JIO My Name is Mangala Gaikwad This is my Mobile Number ********** Lattitude and Longitude **.***** and **.***** Network Complaint Address Room ** Devdi Hadgaon Village , District Jalna M...

Apr 06, 2021 by Madhuri Gaikwad

NEW SITE DECLARED FROM VI NETWORK TEAM AFTER ESCLATION FROM VI HIGHER AUTHORITIES WE ARE WAITING FOR (VODAFONEIDEA PVT LTD) ^Open

Respected Network Complaint Department of Maharashtra My Name is Trimbak Pradhan This is my Mobile Number ********** Lattitude and Longitude **.***** and **.***** Address Of Network Complaint Room ** Lawni Village , Taluka Manth...

Apr 06, 2021 by Trimbak Pradhan

VI NEW SITE DECLARED FROM NETWORK TEAM BUT PAPER WORK NOT DONE FROM VI INTENTIONALLY (VODAFONEIDEA PVT LTD) ^Open

RESPECTED HIGHER AUTHORITIES OF VI This is my Vodafoneidea Mobile Number ********** Lattitude and Longitude **.***** and **.***** This is my Address Room ** Ashti Village Parthur Ashti Road , Shrishti Tanda , Jalna District Maharash...

Apr 06, 2021 by Suresh Tayde

FORWARD MY FEEDBACK TO RELEVANT TEAM THAT NEW SITE DECLARED FROM NETWORK TEAM AFTER ESCLATION FROM J (Reliance Jio Infocomm Ltd) ^Open

Respected JIO Appellate Department of Maharashtra My Name is Shubhash Maske This is my Reliance Jio Number ********** Lattitude and Longitude **.***** and **.***** Address Room *** BranmhaVadgaon Taluka Parthur District Jalna ...

Apr 06, 2021 by Shubhash Maske

Charged Rs 99 after cancellation of subscription (Zee 5) ^Open

I had cancelled my Zee* subscription on **th Feb and I received the below Sms. "You have successfully cancelled your subscription- Zee* - Zee*" But my subscription was auto renewed on March ** and my account was debited with Rs. **/-. ...

Apr 05, 2021 by Maggie Mohan

BSNL NEW SITE DECLARED FROM NETWORK TEAM OF BULDHANA WE WARE WAITING FOR PAPER WORK BSNL (Bsnl Bharat Sanchar Nigam Limited) ^Open

Respected Higher Authorities of BSNL This is my Mobile Number ********** Lattitude and Longitude **.****** and **.****** Room ** ,palaskhed malakdeo, sinkatraja, Buldhana district Maharashtra ****** I had bring the Complaint rega...

Apr 04, 2021 by Gokul Bhutekar

Complaint of Airtel National Escalation Team for ignoring Customer Complaint after Esclating to them (Bharti airtel ltd) ^Open

To, National Esclation Team My Name is Ashok Dhaifale This is my Mobile Number ********** This is my Lattitude and Longitude **.***** and **.***** This is My Address Room ** Jirewadi Sonoshi Road ,Daitya Mandir , Nimadaitya ...

Apr 04, 2021 by Ashok Dhaifale

COMPLAINT OF SHAILESH BHAGADANE SIR JALNA ZONAL HEAD OF NETWORK TEAM HAD DONE INSULT OF AIRTEL VALUA (Bharti airtel ltd) ^Open

RESPECTED HIGHER AUTHORITIES OF BHARTI AIRTEL LTD This is my Bharti Airtel Number ********** Lattitude and Longitude **.***** and **.***** This is my Address Room ** Ashti Village Parthur Ashti Road , Shrishti Tanda , Parthur Jalna ...

Apr 04, 2021 by Suresh Tayde

JIO NEW SITE DECLARED ON MY FROM NETWORK TEAM WAITING FOR PAPER WORK FROM JIO TEAM FORWARD TO NETWOR (Reliance Jio Infocomm Ltd) ^Open

Respected Jio Complaint Department of Maharashtra My Name is Trimbak Pradhan This is my Mobile Number ********** Lattitude and Longitude **.***** and **.***** Address Of Network Complaint Room ** Lawni Village , Taluka Mantha Di...

Apr 04, 2021 by Trimbak Pradhan

Complaint of Airtel Zonal Manager Shailesh bhagdane Sir for ignoring my concern and still no updatio (Bharti airtel ltd) ^Open

To, National Esclation Team of Airtel My Name is Bhaskar Gaikwad This is my Mobile Number ********** Lattitude and Longitude **.***** and **.***** Network Complaint Address Room ** Devdi Hadgaon Village , District Jalna Mahara...

Mar 29, 2021 by Madhuri Gaikwad

Recharge not done in spite of payment (IDEA and VODAFONE ) ^Open

On **.*.** as usual I made payment through HDFC Bank credit card for prepaid no. **********. Money has gone from credit card and lodged compliant with HDFC Bank dispute section . they have confirmed that payment has been credited to Vodapfone M...

Mar 24, 2021 by DATTABHUSHAN S HARDIKAR

Network issue (Idea Cellular Limited ) ^Open

I have recharged my number with data balance and outging services .. I have recieved my succesfull payments but i unabke use data and give a call ? Had tried calling custumor care service .. But it sucks my time .. No proper respinse .. No res...

Mar 23, 2021 by Ankitha.Bodala

SIM service got blocked without any prior Notice (Airtel ) ^Open

My Airtel number suddenly lost the network and stopped working without any prior notice. I contacted the Airtel customer care executive. But there, to my surprise, my SIM does not have any record or data. Airtel Store too does not show any data...

Mar 22, 2021 by rahul

subscription cancellation (Zee5) ^Open

I have cancelled my zee* subscription but I am still getting charged. Last time I recancelled the subscription on **th Feb with auto renewal set to no but it got renewed on **th march and my card is again charged. It has been happening since s...

Mar 20, 2021 by Tejaswini Purohit

Airtel broadband fiber complain gave false commitment (Airtel Broadband ) ^Open

I would like to share my grievance pertaining to Airtel company. I approached Airtel for broadband fiber connection which included DTH and mobile postpaid connection (**** plan). The agents came and collected my documents on **th March. He prom...

Mar 20, 2021 by Ankit Kumar Gupta

Family plan added (Vodafone Idea) ^Open

My number ********** has been lost * month ago. This number is added in family plan .. I contact customers care and VI store many times But there is no solution done by anyone.. Now I'm frustrated with service and going to file FIR again...

Mar 18, 2021 by INDERJEET

Wrongly charged due to Store Executives mistake (Vodafone) ^Open

Recently in the month of January ****, I received my bill and I was surprised to see that the bill was Rs ****.**, and my usual bill is around Rs ***. I went and checked with the store and I was told that I used the Internet that is the reason...

Mar 17, 2021 by Reetha Kutty

Distress and Inconvenience due to poor service (Vodafone) ^Open

I have a postpaid mobile phone service with Vodafone. The Missed Call Alert (MCA) also known as Missed Call Information (MCI) service has not been working for several months. Due to Covid situation I am working from home, and I might have misse...

Mar 17, 2021 by Feroz Haider

SIM is blocked despite heavy recharge (Bharti Airtel Limited) ^Open

My Airtel Prepaid number was in International Roaming since past one year, but on **th Feb ****, the network services were suddenly stopped by deactivating the ICC-ID of sim card because of which I am not able to use the number in IR within Aus...

Mar 16, 2021 by Prabhjot singh

Justice (Airtel ) ^Closed

Mjhe nahi pata yeh id apki hai ya nahi magar mai mail kar rahi hu ... Mera naam sonia hai pathankot punjab se hu ... Mjhe airtel ka store mila tha jalandhar ..civil line ka .. Meri joining ** feb ko hui ... Uske baad training ko mai .....

Aug 24, 2020 by Sonia kumari

Amount deducted but recharge not processed on MyBsnlApp (Bsnl Bharat Sanchar Nigam Limited) ^Closed

Hi, I have recharged amount *** yesterday and the amount is deducted but the recharge is not processed. Please refund the amount or process the recharge as soon as possible, please....

Aug 22, 2020 by Nishant Kumar

False bill (Vodafone Billing) ^Closed

I have been sent a bill by Vodafone stating that I received international calls which I have not received. I didn't any international call but Vodafone is harassing me by sending the false bill again and again. ...

Aug 20, 2020 by Debanjali Sinha

The stole data (Airtel ) ^Closed

I recharged my airtel sim before the pack expired but they did not give the * gb data along with it for the day saying i had already used it whereas i just recharged it...

Aug 19, 2020 by Shubham Pant

Internet is not working speed idmb s (Airtel ) ^Closed

What happens to Airtel, when I purchased a new Airtel card the internet speed was good enough and now from last month it is a very unreliable internet speed what to do? The so-called 'services' of airtel are nothing but a big giant fraud that a...

Aug 18, 2020 by Ankita Kashid

Very slow wifi speed (Airtel ) ^Closed

airtel my wifi hotspot device is giving the speed of **KBPS it is not sufficient speed of internet they are promising for at list *mbps bt its **kbps...

Aug 18, 2020 by Het Patel

Amount deducted but recharge not done (Jio) ^Closed

My money got deducted but the recharge was not done. It say attempt was unsuccessful .what does that mean.you guys should work on this . ...

Aug 15, 2020 by Ashish

Bad internet service (Vodafone) ^Closed

Respected Sir/Madam With due respect, I am writing this letter to inform you that the internet connection is down from the last few days. As you know I am a university student and most of my work is done online and for that, I need a proper...

Aug 15, 2020 by Manas Das

No action taken about postpaid to prepaid (Vodaphone Mobile) ^Closed

I am five year post paid plan customer of vodaphone . I have post paid plan for * no.But there is problem of network &mobile data.hence because of network we can't work properly.so i request to there team to change postpaid to prepaid .But no o...

Aug 13, 2020 by Dattatray hanmant desai

Airtel DishTv account suspended even after recharge (Airtel Dish TV) ^Closed

I recharged my account online and it said that the payment was successful and even though my account balance has not been updated and account shows suspended. I waited for more than an hour. It's still the same. Also, the amount has been debite...

Aug 12, 2020 by Sameer Chakke

Recharge not done (Airtel prepaid madhya pradesh) ^Closed

I did addon recharge of Rs **, it is not reflected in my airtel account...

Aug 12, 2020 by Kuldeep Kumar

BSNL Broadband receiving bill even after submitting letter for surrender of connection (Bsnl Bharat Sanchar Nigam Limited) ^Closed

Hello, I have submitted the letter to surrender the BSNL connection at BSNL Branch on ** May ****. However, the connection is not disconnected and I am still receiving messages to pay the bill. Also I have submitted a blank cheque copy t...

Aug 12, 2020 by Kiran L Ghatikar

Received Unknown Message (O2 Spa) ^Closed

I received an OTP to my number '**********' that says I opened an account. I never opened any account in O*spa from this number. I want to know the reason Why I get this....

Aug 11, 2020 by SubaRohini

False details given by idea Customer care executive (IDEA and VODAFONE ) ^Closed

I had recharged my idea number in myidea app by using paytm gateway of amount ***rs at *:**pm on **:**:**** and and i have attached the screenshot also. At that time amount got deducted from my account but my number was not recharged . So i had...

Aug 11, 2020 by Prasanth Kumar Jha L

Issue with Network (Airtel ) ^Closed

Dear Team, It has been long when i raised complain against the airtel network, First complain was logged regarding network in **** and till now several complains, every time airtel providing same resolution templates without any solutions. I r...

Aug 11, 2020 by surbhit verma

Very slow internet connection (Reliance jio) ^Closed

Network bar is fluctuating ** hours a day. I am hardly able to see maximum * network bar.I am facing slow internet connection for past *weeks. I tried to contact customer care agent but they only assured me with good words and fake promises. Th...

Aug 10, 2020 by Satyajit Samal

Transaction not reflecting (Airtel ) ^Closed

Hello! You have initiated to make a payment of Rs.****.* towards purchase of your Insurance policy. This is the message I got when I paid for my electricity bill in airtel payments bank. The money has been deducted but the electricity bill hasn...

Aug 10, 2020 by Sunita

Services not provided (Airtel ) ^Closed

i bought airtel wifi on ** july they offered that if u pay * months advance for ₹**** you will get unlimted data but on ** july we consumed *** gb data and now the speed is slow the salesman is ignoring my calls blocking the no.s from which i...

Aug 07, 2020 by aryan thukral

Harassment (Vodafone India) ^Closed

Vodafone company is harassing me everyday to pay the bill of another number of an unknown person. They refuse to rectify the error and harass me daily...

Aug 05, 2020 by nandita dalal

Order declined but money deducted (Jiomart) ^Closed

My order no **** was declined on JioMart however amount has been deducted from my Paytm Account .The account was debited on **th July and from them I have called and emailed many times and always got the same response on email that your complai...

Aug 05, 2020 by Namita