Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
30 Rs deducted after receiving a call (BSNL)
Open
Received a call from BSNL
But disconnected after realising that it was an advertisement call
Immediatly got a message that ** rupees deducted for some yari dosti service
On calling customer care first a lady executive said that money cannot...
"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."
Shruti Karanth
Complaint filed against: Swiggy
"With umpteen number of follow ups through multiple communication mechanisms, my issue was not resolved. Voxya helped me to get my refund in just one day!"
S Harish
Complaint filed against: Xiaomi Mobiles
"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"
Vasanthkumar K
Complaint filed against: Profit Aim Research
"The Legal Notice is a very efficient tool to make large organizations listen to your complaint and respond sensibly. I have received a full refund for my order."
Kaushik Mandal
Complaint filed against: Pepperfry.com
"Awesome and kudos to the team, I am feeling blessed to have someone to hear and resolve our issues."
Manpreet K
Complaint filed against: Zomato
"The social media sharing helped me a lot. I am thankful to Voxya for helping me. Thanks"
Kshitiz
Complaint filed against: Samsung
"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"
Jyoti Chaudhari
Complaint filed against: ClickOurStore
"Thanks a lot, Voxya. The refund has been credited to my account together with an additional 5% amount as compensation."
Aman Verma
Complaint filed against: Flipkart
"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."
Abhilasha Bajpai
Complaint filed against: Shinehunts
"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."
Kushal Prahladbhai Prajapati
Complaint filed against: PayTM
"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"
Jyotiranjan Pradhan
Complaint filed against: Club Mahindra Holidays
"Thanks VERY...VERY MUCH VOXYA. With your help, I got the immediate response from the party and the issue resolved in no time."
Deba Prasad Mohanty
Complaint filed against: Razorpay
"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."
Nirmala Mary
Complaint filed against: Flipkart
"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."
Purushothama N
Complaint filed against: Max Serve Solutions Pvt Ltd
"Bajaj Finserv refunded my amount. Voxya, thank you for your support."
Kantharaju HS
Complaint filed against: Bajaj Finserv
"Thank you Voxya for your help and support. I got my refund from Club Mahindra."
Chaturbhuj Singh
Complaint filed against: Club Mahindra Holidays
"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."
Prince Kumar
Complaint filed against: Amazon
"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."
Vijayasimha Ajarananda
Complaint filed against: Robu.in
"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."
Tangella Mallikarjuna Raju
Complaint filed against: Clear Trip
"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."
G Rajendra Prasad
Complaint filed against: Investment Reasearch Advisor
"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."
Rohit Kumar
Complaint filed against: Swiggy
"Complaint is resolved. Thanks, Voxya. I got my applicable refund after a long time."
MOHIT SONI
Complaint filed against: Yatra
"The amount has been refunded by OYO. Thanks for your service. I rate it excellent."
Nithin Das
Complaint filed against: Oyo Hotel
"I am very happy that I contacted voxya.com for my problem. They helped me in getting my refund from Amazon in a very short period of time."
Abhishek Yadav
Complaint filed against: Amazon.in
"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"
Raja Rajangam
Complaint filed against: Airtel Digital Tv
"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."
Naveen R Kumar
Complaint filed against: Yatra.com
"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."
Mohammed Siraj Ali
Complaint filed against: Jasper Industries
"Thank you so much Voxya I am fully satisfied with your quick service."
Avinash Kumar
Complaint filed against: Swiggy
"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."
TCS Prasad
Complaint filed against: Spice Jet
"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"
Sushil Mathew
Complaint filed against: Hathway Broadband Internet
"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."
Darshan Kumar Patel
Complaint filed against: OYO Rooms
"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."
Prabhakar Chaturvedi
Complaint filed against: Flipkart
"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "
Rakesh Shinde
Complaint filed against: Swiggy
"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."
Mannu Datta
Complaint filed against: Tatasky
"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."
Asif Belim
Complaint filed against: OYO Rooms
"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
Anubhav Guha
Complaint filed against: Pepperfry
"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
Prasanth Didla
Complaint filed against: Delhivery
"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."
Hiteshbhai Jodhani
Complaint filed against: PhonePe
"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."
Zeeshan
Complaint filed against: Labbaik Umrahs
"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."
Syed Shabeer
Complaint filed against: Wisdom Jobs
"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."
Raunak Surana
Complaint filed against: Swiggy
"Thanks to Voxya, I have got the refund back from Byjus :)"
Mohammad Ashfaque
Complaint filed against: Byjus
"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."
Shruti Karanth
Complaint filed against: Swiggy