Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

No Network From 3 Years (Jio) ^Open

No Network Since * years i m Complaining Everyday but no response n i also made a complain on consumer court portal ...

Sep 18, 2020 by Darshan Gopal Sharma

Jio phone voucher (Jio) ^Open

hi when was first sale of jio feature phone price ****. I was paid *** hundred rupees in advance for jio phone total * phone each *** was paid but I have left * on same contact no. ********** remaining * voucher in ********** total * voucher....

Sep 17, 2020 by Mani

Did not receive refund of rs 5929 for account (Airtel ) ^Open

I had a airtel combo plan and paid a full amount of **,***.** for a year but i used service just for * months and few days . So i cancelled my connection by raising a CR and airtel initiated an amount of ****.** and promised to send this by che...

Sep 14, 2020 by Manoj Gupta

Data stealing (Airtel ) ^Open

Dated, September **,****, time- **:** am. I only used *** mb of my * gb daily data. When I checked on Airtel thanks app it showed my remaining data was *** mb. It has also happened earlier but I didn't notice. I talked to some of my friends a...

Sep 12, 2020 by Md Rehan

Refund of the product not delivered (Vodafone) ^Open

I ordered a Prepaid MNP SIM online from Vodafone (www.vodafone.in) on **th July **** for Rs. ***. It was supposed to deliver vodafone SIM at my door step. The receipt page after payment got an error. The amount got deducted but Neither SIM w...

Sep 12, 2020 by Sumit Kumar Singh

Fraud is going on my payment is not add in wallet (Airtel ) ^Open

Airtel account no - ********** I paid * times in Airtel Money Wallet but it was not deposited in the wallet and the money has gone out of the bank and never returned to the bank. Many times I have complained to Airtel Care but nothing has hap...

Sep 11, 2020 by Sandip Ramchamdra Ingawale

Barring of outgoing calls and data on mobile numbers despite paying bills (Airtel ) ^Open

I had * postpaid mobile numbers on a family plan and a landline/broadband connection from Airtel, I had been recieving proper separate E bills for both those and paid the same every month without delay for several years. They offered to bundle ...

Sep 10, 2020 by Satheesh M

Airtel Xtreme DTH (Airtel DTH) ^Open

I was having Airtel connection for the last ** years, now i have decided to upgrade it to xtreme connection , but i dont see any benefit in xtreme set top box and asked them to give my HD connection back, but they came back and said that we can...

Sep 07, 2020 by Vijayaraghavan

Cheating by airtel (Airtel ) ^Open

My airtel number is **********.My current plan with airtel is *** with validity till **th september.I recharged my account of **th august with a amount of *** which is supposed to extend my validity by ** days post **th september.After rechargi...

Sep 07, 2020 by Varun Annadata

Dissatisfaction with Airtel customer service (Airtel ) ^Open

I have bought airtel xtream broadband service. But due to covid situation I have shifted from bangalore to thrissur(Kerala). I have been trying to contact airtel customer service for a long time but just can't connect to any executive. I...

Sep 06, 2020 by K R Shibu

Received Half Data Benefits (Vodafone Idea) ^Open

वोडाफोन को शर्म आनी चाहिए इतनी लच्चर हालत मे भी जो ग्राहक उनके साथ जुड़े हैं उनके साथ भी धोखेबा...

Sep 06, 2020 by Dipendra Singh Bijarniya

Airtel Recharge Processed But Benefits Not Received Amount deducted (Airtel mobile recharge ) ^Open

I did an Airtel Recharge through Google Pay and the amount has been deducted and payment has been processed to Airtel yet I haven’t received the benefits of the plan. I did the recharge on *th Sept **** on *:** PM via Google Pay. The operator...

Sep 04, 2020 by Piyush Bansod

Severe Network Connectivity Issue in newly purchased Jio Sim still unresolved Urgent (Jio) ^Open

Hi Team, Sub: Network Connectivity Issue in newly purchased Jio Sim w.r.t. Request no:SR*******V**. I ported my number recently from BSNL network to Jio network as am facing severe network issue and its consequences like disruption in...

Sep 04, 2020 by D. Mahalakshmi

UPC code for Port of my number is not generating (Vodafone India LimitedMaharastra circle) ^Open

I have a Vodafone postpaid sim in mseb** plan. I want to port this number. I have paid all the dues up-to-date. Requested to their customer care/appellate to look into the matter through email many times. But instead of giving me UPC code for P...

Sep 03, 2020 by Parshwanath Bhupal Shete

Airtel poor network speed not resolved (Airtel ) ^Open

I got airtel both prepaid and postpaid. The data speed on my postpaid sim is maximum ***kbps and prepaid is ***kbps. I've complaining to airtel regarding this but there no one to reslove the problem. I've been trying to contact the customer sup...

Sep 02, 2020 by Rounak Deogharia

Network provider issue (Reliance jio) ^Open

In my case I have a internet connection problem and network problem in my area with Reliance Jio . Because of this issue I have called so many times to their IVR and when I have selected Telugu language they connected it to bhojpuri or Hindi s...

Sep 01, 2020 by Venkata Satya Ram Prasad Maddipati

Poor Internet Service (Youbroadband powered by Vodafone) ^Open

I live in Ahmedabad. My internet connection is not working from **.**.****. I have called on ***** ***** and made several complaints. However, nobody has bothered to return my call. I have also written two emails to Nodal Officer Ahmedabad on *...

Aug 29, 2020 by Shivangi Rana

Already paid the bill payment new bill generated with due (Airtel ) ^Open

I am having One airtel account(postpaid, broadband), I have done my whole bill payment for the month of July bill, the postpaid payment is reflecting in their system, not the broadband. I have raised complaint almost ** days back, still, no re...

Aug 28, 2020 by Lakshmi Kavya Kasha

Airtel Wallet Money Was Not Added (Airtel ) ^Open

I Have Load ***rs in Airtel Wallet Through Google Pay But It's not reflect in Airtel Wallet What Can I Do ...

Aug 28, 2020 by Abdul Razak

Insulting behavior (Airtel ) ^Open

Hello, I am writing to complain about the insulting behavior of the airtel company's customer center at Saket Mandap, Durga Kund, Varanasi, UP. The incident happened today (**/**/****).The executives there, particular a specific person GAURAV...

Aug 27, 2020 by Shivanshu Shrivastava

Converted to postpaid without proper info (Airtel ) ^Closed

My existing prepaid sim card was to changed to Microsim prepaid.The Airtel representative at Banaswadi Bangalore branch mislead my son who is a student and converted the same into postpaid mentioning that the card will work only if it is postp...

Aug 26, 2019 by Kripa

Balance amount cheque not received (Idea Cellular Limited ) ^Closed

My Idea number was ported from Idea to Jio last April- May **** and even now a year later I have not received any cheque. Amount to be refunded is ₹ ***.** according to the idea. Feels ashamed to choose idea as cellular. Sick & tired by almos...

Jun 20, 2019 by Naman Mittal

Fraudulent billing by Airtel (Airtel ) ^Closed

Airtel customer case raised complaint number: ********** Extra charges about **** (**** + *** tax) have been added to my monthly bill for internet plan which I never activated. **th March I got a call from Airtel about my number being a part o...

May 23, 2019 by VAISHALI PAWAR

Transaction not reverted back inspite of explaining to 10's of representatives (Airtel ) ^Closed

Would like to describe here the amount of carelessness and incompetence towards resolving the consumer's issues by Airtel customer care representatives and the amount of mental torture which customers have to go through because of this incompet...

May 20, 2019 by Sunil Kumar Singla

Unwanted bills generated (Idea Cellular Limited ) ^Closed

I am using this idea postpaid connection. I have network issue on the second month of the billing. I have called the customer care people. They said that they took complaint informed me resolution provide in the next ** hours. I called after * ...

May 17, 2019 by Devarakonda sagar

Business deal hampered due to not coming incoming calls (Airtel ) ^Closed

I am a customer of Airtel from last * years and always paid the bill on time. I was facing issue regarding incoming from last * months which I have already communicated to Airtel customer care *-* times and also visited Airtel outlet *-*. But d...

May 16, 2019 by Pankaj Kumar Singh

Refund not received (Vodafone India) ^Closed

Really the worst experience with Vodafone. Complain of service registration no: ********* is still not resolved. Promised to resolve by **nd March. Visited Vodafone store and called customer service a lot of times. But Vodafone is pathetic. St...

May 16, 2019 by Niteen Sonawane

3G services not working since April 02 2019 despite repeated complaints (Vodafone Idea Limited) ^Closed

I have an idea number. I have been using it for almost a year with a *g phone set & had no complaint in regards to speed till March **, ****. I received the GPRS settings from idea stating that for a better speed I should install them. I did an...

May 15, 2019 by Vijay Vir Rana

Wrong caller tune activation (Bsnl Bharat Sanchar Nigam Limited) ^Closed

I call customer care and said him to activate Duniyaa song from the Movie Luka Chuppi. I told him the movie name * to * times. But he activated old Duniya song. What the hell the company is doing are the faking people if the customer is saying ...

May 14, 2019 by Chetan Yashwant Patil

All the features of International roaming not activated (Vodafone Idea) ^Closed

I have a Vodafone number. I have been using this number for the last ** years. I had activated international roaming on **th April **** for * days. I was travelling to Singapore. Vodafone activated my international roaming with the plan of Rs...

May 07, 2019 by Nilesh Patil

Charging for SIM replacement/duplicate sim (Airtel ) ^Closed

I lost my mobile so I blocked my Airtel mobile number. I visited the nearest customer care for SIM replacement/duplicate SIM. They asked me to pay ***/- which is unfair. They refused to listen asked to go to Mahbubnagar/Hyderabad which is **/**...

May 07, 2019 by Anil Kumar P

HD video streaming issue (Sony Pictures Networks India Pvt. Ltd. ) ^Closed

Despite having premium membership I am not able to get HD video streaming even though I have ** Mbps network bandwidth. All other network is streaming fine like Youtube, Amazon Prime, Netflix. Please return my money back....

May 05, 2019 by Rashmi Singh

Issue in the network (Airtel ) ^Closed

No amount for the loss of loved ones. I was not able to get the news of my cousin's mother's demise because of this network issue and it has been more than * months and no one is resolving this....

May 04, 2019 by Aditya Sharda

Issues in the network (Airtel ) ^Closed

I have contacted customer care many times regarding the network problem. They try to make me fool. They told each and every time that there is a technical issue we are trying to solve it. What should I do so that my network service will improve...

May 03, 2019 by Bikash sarma

Wrong billing for data use (Airtel ) ^Closed

My number was wrongly billed for over Rs *.* lakhs for data usage during on the pretext of international roaming. There were no calls received or made. I used hotel wifi and another local SIM card for data use. When I got in touch with customer...

May 02, 2019 by Kavya C

Billing fraud regarding international roaming (Airtel ) ^Closed

It's a case of fraud. I deactivated the international roaming. Airtel again activated the same on my number. When you receive incoming calls while travelling abroad, you don't get any information from which SIM you are getting calls from (Local...

May 02, 2019 by KAPIL MADAAN

Cheated and misguided by the executive (Idea Cellular Limited ) ^Closed

This is to inform you that I have been cheated & misguided by the executive of IDEA cellular (Ms Renu - **********/**********). They sold me the wrong plan IDEA postpaid plan intentionally due to which I and my family is suffering. I want prope...

May 01, 2019 by VINEET AGRAWAL

Fake promises of 4G (Jio Telecom) ^Closed

As we see that Jio telecom announced the *g network in India. Therefore I bought a Jio sim for my *g mobile and recharge *** in every * months. But in reality, the network is going down day by day i.e downloading speed of **/** kbps and uploadi...

May 01, 2019 by Varun singh

Network not available (Jio) ^Closed

Ever since I've taken this sim card, there's hardly any network that I get and since last * days, there's no network. Like literally no service on outgoing/ incoming calls inspite of the validity of the recharge pack....

Apr 27, 2019 by Pragya Golchha

Issues in signal (Airtel ) ^Closed

I have been experiencing constant connectivity issues in Sector **, Noida where I live. Despite raising the concern to them multiple times, they keep putting off my phone by saying that they are installing a new tower around this area within a ...

Apr 23, 2019 by Madhav Gulati