Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Installation not done (Jio Fiber) ^Open

This is wrt to my JioFiber new connection order NO****EHE*B*. The payment and the other initial formalities for the same was completed on **th July ****. During the payment and the formalities I was told by the sales representative Mr. Ashish C...

Jul 25, 2020 by Mayank Agarwal

Data concernGb data removed from my account (Airtel ) ^Open

I am an old airtel user, now I am very unhappy with airtel service. my data was **** Gb I changed the plan to *** and again changed the plan to ***. now my existing data is not showing. please provide my all data, it should not remove if the c...

Jul 23, 2020 by Satyadeep Das

Incorrect Bill (Vodafone) ^Open

I requested porting on **th June ****, after that I received a call from Vodafone backend team to not to switch to another service provider. Hence she offered me INR Rs **/- discount with ** GB extra data on my current plan (*** per month with ...

Jul 22, 2020 by Sushil Kumar Sinha

Wrong international roaming charges (Vodafone Idea Limited) ^Open

Vodafone has charged incorrectly for intentional roaming. I am in Dubai for last * months and has been using INR **** pack valid for ** days, but since May, **** I have charged for *** per day for roaming charges. I have always received message...

Jul 22, 2020 by Varun Sawhney

AIRTEL MOBILE RECHARGE AMOUNT NOT YET CREDIT (Airtel ) ^Open

Dear Respective team, I would like to inform you that, yesterday I was recharged through online and I got confirmation message from *** desk “already *** recharge benefits will get after *hours. So I was recharged time *.**pm, unfortunately ...

Jul 22, 2020 by VINURAJ

Deceptive Product Honor Magic Watch 2 (Huawei Telecommunications India Co Pvt Ltd ) ^Open

As a user of Honor Magic Watch * from the past one month, I have noticed the following blenders from Honor's end with their product. I tried with both iOS and Android. Honor selling this product by providing the wrong details on their websit...

Jul 21, 2020 by Muthu Karthick Alagar

Fraud Calls from my Airtel Mobile Number Security Breach (Airtel ) ^Open

I have been a loyal customer of Airtel since more than a decade. I am facing a problem caused by Airtel. I will explain you the problem and hope an action will be taken on it. Problem Statement: I have received a bill for June **** month s...

Jul 19, 2020 by Saumya

Network complaint not resolved since 1 5 months (Airtel ) ^Open

Reference number: **-************* Registered on * June ****. I am a freelancer working on web development. During pandemic, I had multiple work coming in. Due to bad internet network I had to drop on multiple projects. I have complained again...

Jul 19, 2020 by Shashi saurav pathak

Poorest network no signal worst customer support (Airtel ) ^Open

I am using an airtel simcard which shows no network , poorest signals and I approached airtel centers a number of times in my towns those people behave too poorly having * , I repeat zero knowledge, *** and *** these customer support numbers co...

Jul 15, 2020 by Aditya Patodia

Wrong bill plan (Airtel ) ^Open

I had selected ***/- bill plan through airtel app by mistake and I was not able to change the plan back through app so I immediately called customer care in order to register the complain and I had been told that my plan will be changed within ...

Jul 15, 2020 by Priyanka Awasthi

Unnecessary bill raised (Vodafone) ^Open

Dear Sir/Madam The complaint raise against unnecessary bill generation without providing satisfactory service by Vodafone. Besides unpaid bill amount imposed and Vodafone service had also be terminated. I have switched to Vodafone redex plan...

Jul 14, 2020 by Manish

Airtel Thanks Benefit Not Give (Airtel ) ^Open

Being a Platinum Customer I am eligible for Airtel Secure for as Part of Airtel Thanks Program. When I registered my device for the Program they rejected my subscription citing Screen has problem though my mobile is only * Month old and in bra...

Jul 13, 2020 by Amit Ambastha

Charging extra amount for calls made and received before expiry date of 20 July 2020 by Vodafone (Vodafone) ^Open

We have * months of package of Vodafone up to ** July ****. Since still package will end after seven days on ** July Vodafone is charging extra amount from my balance account for all calls made and received....

Jul 13, 2020 by Dhruv Rathi

Regarding my sim card (Airtel ) ^Open

I am using one mobile no with out any prior notice they had allotted that number to other person all of sudden...

Jul 13, 2020 by S v naresh babu

Airtel Not responsible and charging me an unnecessary bill generated on my account for a selection t (Airtel ) ^Open

There was an advertisement/notification via My Airtel app on my phone and when I clicked that to enquire details the plan got activated without any confirmation from me, so I called back Customer care immediately to move back to my original pla...

Jul 13, 2020 by Kavita V

AIRTEL Sending Postpaid Bill Without Services (Airtel ) ^Open

Regarding *** Plan | ********** | PLAN CLOSURE ========================================== As our BUSINESS is closed and every month we are getting the postpaid bill of INR ***. A Late Payment charge of INR *** has been added this month. We as...

Jul 12, 2020 by ARVIND

WIFI (Airtel ) ^Open

I BOUGHT THIS WIFI NETWORK OF AIRTEL .THE SERVICE IS REALLY POOR ...

Jul 11, 2020 by ADITI SAXENA

Recharge benefit not received and I lost my Rs 251 without any use (Airtel ) ^Open

Sir/Madam As per the information provided by Airtel team on **-**-****,I recharged Rs.*** to my Airtel sim.But it didn't get activated mentioning that this pack is valid only on the sim which have already a unlimited/smart pack exist.But...

Jul 11, 2020 by Muhammed Ali

Regarding disconnect the connection due to fake bill not working internet and bad service (Airtel ) ^Open

I have mailed earlier that I am not intereted to run the broad band connection due to fake bill, not working internet properly and bad service regularly. I have talked these persons but no response is there. *. Abhishek : ******...

Jul 10, 2020 by Pawan Kumar Verma

Fraud regarding Airtel broadband connection (Airtel ) ^Open

Hi I have called airtel for new broadband connection they told me to wait for ** hours I'll get call or msg from airtel and i got WhatsApp regarding new connection after * day As I discussed with my office seniors which plan to buy they told...

Jul 10, 2020 by Rahul Khambal

Spam call for pending bill (Airtel ) ^Closed

Every day I am getting spam calls from Airtel office for someone else's pending bill. I have told them *** times that it is the wrong number but in vain. Again and again, I am getting the same call from different numbers. ...

Apr 22, 2019 by S Saravanan

Issue with he network (Airtel Communications) ^Closed

I have network issues from the past * months. I have complained more than *** times. It's not answered. I change to special sim also. After a lot of issues sim got activated. But now the bill amount is coming too high. But I didn't get any cust...

Apr 21, 2019 by Shachi

Abusive customer care (Airtel ) ^Closed

This is in regard to the Airtel digital tv connection that I recently had with Airtel. I had to remove it because the Airtel connections at my new place were weak. Airtel technicians themselves told that they can't resolve it. I had to go for a...

Apr 18, 2019 by Deepesh Srivastava

Not doing postpaid to prepaid transfer (Airtel ) ^Closed

My company was providing me Airtel postpaid connection for many years but now the company had stopped paying our bills so they told us to convert postpaid connection to prepaid in my name. I visited Airtel Gallery and did the necessary procedur...

Apr 12, 2019 by Prashant

Sim not found (IDEA) ^Closed

Idea person calls me to port the number in the idea. I accept his request. But he did not give me the Sim. My number is stopped for the last ** days. I called but he did not receive my phone. I also call to customer care but no solution. Please...

Apr 12, 2019 by Naveen Sharma

Lost SIM not given (Airtel ) ^Closed

Service Type.-Prepaid. On the *th of April, I was in Laxmi Nagar metro station. I lost my Airtel Prepaid SIM Card. Next day I have called to *** and customer executive told me that we can take SIM. You have to visit Airtel Store then I visited ...

Apr 11, 2019 by Taskeen Ahmed

Bill not provided (Airtel ) ^Closed

I changed my prepaid connection to postpaid with a family pack of ***. I was getting reimbursement from my company after submitting the bill and the last date to do so is **th of every month. I have called the customer support more than ** time...

Apr 11, 2019 by Archana Raghu

Change of plan without consent and notification (Airtel ) ^Closed

Monthly bill suddenly surged to **** for the past two months but my basic plan is ***. When enquired about the bill customer care services are non-responsive and store operators are harassing the customers. Is this a nice way to treat customers...

Apr 09, 2019 by Shaik umar

bsnl is ignoring my complains since 9 days (Bsnl-bharat Sanchar Nigam Limited) ^Closed

My BSNL Land phone number is ***********. Since few days this is not working. So I registered a complain on **th of May. But still the service provider (BSNL) is not doing anything to solve the problem. ...

May 22, 2018 by Avijit Sarkar

Postpaid to prepaid not yet done since 19 days (Airtel Communication) ^Closed

concern is that mobile no. ********** is not yet activated since ** days. this is regarding to mobile no. ********** of my uncle. On *nd may **** we have given request for conversion of this no. from postpaid to prepaid at “narayangaon” v...

May 21, 2018 by Kiran Tamhane