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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Order cancelled Closed
order delayed by ** min then cancelled automatically...
May 29, 2019 by shweta
Zomato - Refund not received Closed
I ordered a cake from zomato, it was prepaid order. Due to some reasons they were showing that the restaurant has not confirmed the order. I waited for half an hour and it was still not conformed. I contacted restaurant and got to know that tha...
May 29, 2019 by Nilofar Dayma
Zomato - Food was Rotten Closed
I ordered white sauce pasta from a good restaurant by Zomato app in Ghaziabad but when it came and tasted it the food was rotten I ate *-* spoons and my stomach ached all night. I want my money back ...
May 28, 2019 by Shruti Sharma
Zomato - Zomato purposefully cancelling orders paid already Open
We have placed an order through Zomato. The restaurant that we selected delivers our order to the mentioned address. We have proof as delivery was done before when we selected cash on delivery. We paid the amount while placing the order today a...
May 24, 2019 by Neena Prem
Zomato - Zomato couldn’t refund my money Closed
My order got cancelled cause the delivery guy couldn’t reach me. Now I want my money back. Kindly please do something....
May 22, 2019 by Farzeen khan
Zomato - Whole amount of order charged as cancellation fees Open
I ordered my food from the restaurant at around **:**. The amount showed to be *** after applying the discount coupon. After that, the app asked me for my number and proceeded me to the payments page. The amount deducted was os ***. So I tried ...
May 21, 2019 by SHIVANG TRIPATHI
Zomato - Pizza not delivered Open
On ** Sept I ordered pizza. The order was cancelled by the store after * hours. After * enquire calls. The guy said we couldn’t deliver your order. We will refund your money in *-* days. It’s been months I haven’t received anything. After...
May 21, 2019 by Akash Shindhe
Zomato - Cancel order after 25 min Open
I order by Zomato but they cancelled after ** min. Then I contact but no reply by Zomato. So please request you do the best....
May 21, 2019 by Akshat shah
Zomato - False claims by Zomato Open
My order was taking too much time to deliver so had a word with one of their employees on Zomato chat and they said that my food being prepared. It will take **-** mins more to deliver. Then I called Zomato and he said that the restaurant is c...
May 20, 2019 by Salman Khursheed
Zomato - Refund get refused Open
Food not delivered. The restaurant said they will refund the amount. But refused by Zomato executive....
May 20, 2019 by Amit Singh
Zomato - Food not delivered Open
I ordered special thali from Hotel Shree G Bhagat Tarachand. Order number **********. They cancelled the order last minute saying they tried to call me but my number was not reachable. I didn't receive any message or call from them. They refuse...
May 19, 2019 by Hitesh Malik
Zomato - Order food from zomato not received Closed
Order Food from Zomato not received. Complain not taken. No one is taking complain. Money refunded but feeling harass. ...
May 19, 2019 by Peeyush kumar
Zomato - Food is not deliver to right place Closed
I ordered food through Zomato. Shortly after placing the order I got a call from the delivery boy and he said he don't know the location then I confirmed the address. After that, he calls me again and he said he follows the Zomoto navigation an...
May 18, 2019 by Rishikesh Yadav
Zomato - Food quality bad Closed
I ordered a food item from Zomato on **th May. The item which was delivered to me having order ID number *** *** **** was rotten. I raised the complaint but Zomato explains to me that to they can't do anything in this and the can't refund my mo...
May 18, 2019 by Indrapal Yadav
Zomato - Order cancelled by zomato and not refund amount Open
I have ordered yesterday evening. After the order, I have received a call from Zomato executive and they tell me your address is wrong and your order will not be delivered. After call discussion I try to call delivery boy he also told me the sa...
May 18, 2019 by Muneesh
Zomato - Package not delivered Open
My order didn't come yesterday. The delivery boy cheated us and he also told us to rate him on Zomato app. He also cheated Zomato by saying that he has already delivered the order. But in reality, he didn't deliver the order. I also rated the d...
May 18, 2019 by Arti Devi
Zomato - Order get rejected Open
I would request to you please cross check all the details which are related with my order. I mentioned all the suitable details and mentioned the number but delivery boy is not aware of that. Could you please tell me the reason behind that why ...
May 18, 2019 by Bryan
Zomato - Food not delivered Open
I ordered a pizza via Zomato and it was supposed to be delivered by *:** pm on May **th ****. It paid for it beforehand and I didn't receive the pizza. After more than an hour it showed on the Zomato app that it is delivered even though I didn'...
May 16, 2019 by Shreya Kashi
Zomato - Order not delivered and money deducted Open
It showing order delivered and I didn't receive any order. They deducted money and I didn't receive a refund after that. Order number **********...
May 16, 2019 by Marmit Shah
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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