Zomato
- Order not delivered nor money refunded Open
AMULYA BINDAL filed this complaint against Zomato on Jun 24, 2019
Zomato Order no **********. I ordered my food. The order was worth Rs. ***. I called the guy at *:**. According to the map he was standing outside. I said that I am coming outside please wait. When I came back I saw him going on his bike. I even called him and he didn't stop. I looked at the app he had already cancelled the order. He told me he is outside and I can take my order. He cut my phone cancelled the order and ran away. He also blocked my number after which I talked to the support about it. They told me I can pick up my order from the restaurant my self and that they have informed about it to the restaurant. They misinformed me about it. I went to the restaurant myself and there I was told that my order is cancelled and the only Zomato can do anything about it or refund the money. There I got the information that the restaurant doesn't get the food back probably the reason he felt cancelling the order and running away was a good idea.
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Resolution Demanded:
Get refund or credit for your purchase
Get damages for financial loss and mental agony
Zomato
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Clear Trip
"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."
Tangella Mallikarjuna Raju
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