Zomato
- Package not delivered Open
Santhanamariappan filed this complaint against Zomato on Jul 04, 2019
The delivery person came and given * missed call for ** seconds of each and then cancelled the order within two minutes. As per their policy they will call the customer * times if not answered they will cancel the order and the money will be deducted as penalty. I agree with that. But a normal call should ring for ** seconds. But it not happens in my case. Then if the delivery person is unable to deliver the order he should arrange a support team call to confirm that the order has been cancelled that is also not done. I have complained about their chat support and email support. They told with ** hours you will receive a response but ** hours has been completed but still, I have not received a response via mail. I have complained to their Twitter account there they told they will get back to us but still not. Please find the attached call record proofs and do the needful.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Zomato
Resolved
Frustrated? File a Complaint
Club Mahindra Holidays
"Thank you Voxya for your help and support. I got my refund from Club Mahindra."
Chaturbhuj Singh
Related Complaints
Zomato - Uncooked one and also burned food delivered Closed
Hi, I am ankit from rohtak haryana. I ordered food for my family which is * aalo paratha, rasmalai, aalu tikki burger, Chole....so all the food items are disgusting, paratha are uncooked, rasmalai is completely tasteless, tikki in aalu tikki ...
Mar 20, 2021 by Ankit
Zomato - Sent Incorrect stale item Zomato refused to replace or refund Closed
Wow momo, sent me stale, and half sized au gratin, zomato refused to either replace or refund me for that order. They wasted *.* hours of mine and did nothing....
Mar 19, 2021 by Kaushik Agarwal
Zomato - Address is wrong Closed
I ordered zomato T shirt but still I doesn't get any notifications and update...
Mar 05, 2021 by Suresh
Zomato - RECIEVED STALE FOOD DENIED REFUND Closed
I had ordered food from zomato, the items were missing and the pizza that was recieved was stale, i immeidately sent a message to the customer support and they refused to help me then i sent an email and they havent responded even ...
Mar 02, 2021 by Akriti Kumar
Zomato - Regarding a spoilt cake Closed
My order Id was **********I ordered a cake from Zomato on **th Feb, it was in a bad condition and I sent multiple mails regarding the same, for about a week. I still haven't received a response from the support team and would like to know if th...
Feb 25, 2021 by Anu Gupta
