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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Zomato did not refund rejected prepaid order Open
I ordered from zomato.com on *th June ****. The order number is ********** and order amount is ****.**. I able to track the order and called immediately the Zomato Valet when he nearby my home but I was not able to connect him after multiple at...
Jun 23, 2019 by Sushobhan Sarkar
Zomato - Food not delivered Closed
I ordered meal with no ********** in evening on **.**.**** and it showed order picked by the zomato agent but later showed order cancelled. When i enquired the restaurant it told that the zomato agent has taken the order and later rejected the...
Jun 22, 2019 by Vaibhav singh
Zomato - Package Not Delivered Closed
Devshree Dave <devshree.dave@gmail.com> Tue, Jun **, *:** PM (* days ago) to order I have not received the order and the order is cancelled. The best part is, i was been informed that you could not find my address. Yes i agree i could ...
Jun 21, 2019 by Vishal Joshi
Zomato - Refund not given and blocked my account Open
I have order * item from a shop through zomato but only * item was delivered and i asked through chat . the next day my account was blocked...
Jun 20, 2019 by Shinu Simon
Zomato - Refund not given Closed
I placed an order from Keventers on Zomato. I was sending the items to one of my friends. He lives in Delhi. I typed his address and selected the outlet of Keventers which showed on the app and placed my order. After I had placed my order, the ...
Jun 19, 2019 by Nishi Sharma
Zomato - CRIMINALS AS DELIVERY BOY IN ZOMATO Open
Sir, I have ordered from Paranthas Order Id ********** but your delivery boy did not deliver the order and the GPS was showing the reverse direction. I placed the order at **:** p.m. and got the message of order on its way on **:** p.m. bu...
Jun 19, 2019 by SHOBHIT BANSAL
Zomato - Code CRICKET applied but the prediction chart is not visible to me Open
Code CRICKET applied but the prediction chart is not visible to me. While I will get ***% cash back from it. From the last * days, they are just writing it that will sort this issue but now no one is reverting back. Now last * times I have used...
Jun 19, 2019 by Rahul Sharma
Zomato - Zomato order not delivered and money did not refund Closed
On ** June **** I had ordered pizza from zomato app with Ovenstory pizza, airoli location. They accepted the order and then called me and told me that they will not able to send delivery and cancel it. My order Id number is **********. As of no...
Jun 18, 2019 by shivaram s padte
Zomato - Package Not delivered Closed
I ordered from Zomato mobile app but valet was not assigned to my order and there is no option to cancel order. There is a support but it's also not working, it continuously saying * min wait and no response from their end. Very disappointed wi...
Jun 18, 2019 by Lalit Vaghela
Zomato - Payment gateway failure Closed
I placed a food order through Zomato on * June **** and the payment gateway constantly failed. My account was deducted twice . Now comes the refund . . despite several emails and Zomato chat..the only reply after ** days I get is that your mone...
Jun 17, 2019 by VRITTIKA SRIVASTAVA
Zomato - Abusive Zomato valet Open
I ordered food through Zomato. I was assigned a Zomato valet (Vignesh (**********). He came to my house and abused me with vulgar words stating I didn't call him first to inform my location. Later he continued his rant by saying I am an idiot....
Jun 17, 2019 by Rahul R
Zomato - Package not delivered Closed
Please refer to my Zomato Order ********** date **.**.****. Kindly note the Zomato has deducted Rs. *** from my credit card while the same didn't get delivered to me....
Jun 17, 2019 by Gaurav Rakheja
Zomato - Extra charge and missing item Open
Company deny to refund my money in my source account actually the whole mistake is of Zomato. They charged extra and not providing boondi raita and I want to purchase another thing by that money but they give Zomato credit with boundation. Now ...
Jun 17, 2019 by MANUJ AGNIHOTRI
Zomato - Abusive delivery guy lieing executive and null response from Zomato Open
Complaint reqst ******** Order cancelled by rider who abused to my younger brother on call And by saying I was unresponsive on call Still I provided call details with the rider to zomato but nothing was done Than I placed order and same ri...
Jun 16, 2019 by Tanish Jamwal
Zomato - Zomato valet behaving disrespectfully and Zomato not solving the issue Open
I have a complaint against Zomato. I ordered a food item from corner House ice cream store in Marenahalli, Bengaluru. The valet (named Nagesh) arrived at my location but still wasn't able to find p.g. accomodation. I instructed him the best I c...
Jun 16, 2019 by Abhilash Dhulia
Zomato - Refund not received after order cancellation Closed
I have placed an order # ********** with zomato on *th June ****. Due to some reason I have immediately cancelled the order within a minute and received notification as order cancelled. I was expecting the amount will be refunded , when I had ...
Jun 16, 2019 by Akbar S
Zomato - Charges for Cancel order Closed
I cancel the order but the charge penalty of *** rs without any notice. When we place orsee they are not giving information about the cancel charge. After which they charged. The order was placed by mistake. So it is totally wrong policy. E...
Jun 15, 2019 by Pikesh
Zomato - Food partially delivered Open
ZOMATO Order ID: ********** On **st May ****, I ordered a Jumbo pack Chicken biriyani and some curries. Only some curry were delivered and biriyani was missing. Curries went waste . Customer support / chat support was not helpful. However, af...
Jun 14, 2019 by NIJO JOHN
Zomato - Zomato gave wrong food and harass me mentally and physically for last two days Open
I ordered two food on **th June ****. But I received item missing with the food product. Zomato told me to refund Rs *** but since then they told me every day that "at days end you will get your money". They told me two times means for two days...
Jun 13, 2019 by Arthita Batabyal
Zomato - Refund related issue Open
I have ordered food from the cake cottage varanasi & did the payment, but zomato cancelled the order & said that they will not deliver the food to that place. zomato has initiated the payment on *th june but till date no payment is added to my ...
Jun 13, 2019 by shivlee verma
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Questions about Zomato
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How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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