File a Complaint against Air India
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Air India?
If you are not satisfied with Air India, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Air India and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Air India
But before filing a complaint, you should
a. Contact the customer support of Air India first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Air India - Refund of air fare not done Open
As per the cancellation rules at the time of booking, no show or cancellation of ticket before * Hrs. in considered as no show and taxes will be refunded as per the guidelines given on flipkart, even after following up several times with flipka...
Mar 19, 2021 by Somanath Nagaraj Pandith
Air India - Air india refund not issued Closed
I have booked and canceled * tickets with Air India and all of them are eligible for refund, but I haven't got the refund for any of them. * tickets were booked and canceled in Dec **th, **** and still I haven't got a refund in spite of followi...
Mar 17, 2021 by Nancy Ratnakar
Air India - Refund is not credited yet Air India International travel Open
I booked a ticker in Air India mobile app on Jan **th from ORD to VGA for Feb *th and cancelled it. It has been more than ** days and I still haven’t received the refund. I sent numerous emails to mobilebookings@airindia.in with zero response...
Mar 17, 2021 by Srihari Durgi
Air India - Not received refund of cancelled international ticket Open
-> I had booked a ticket last year on **th Nov, **** for a round flight for *th Feb, **** from London, Heathrow Airport to Kolkata (CCU) and return on **th Feb. -> I went ahead and cancelled my ticket on *th Jan, which led to deduction of £**...
Mar 17, 2021 by Madhumita
Air India - Theft of jewellery from checkin baggage Closed
my gold earring was stolen from my baggage on **th feb **** while teavelling from goa to new delhi...
Mar 15, 2021 by gourav kumar
Air India - Flight Boarding issues Closed
I was not allowed to board Kolkata bound flight . Reason I didn’t had covid test report. I was harrased at airport . There was no communication from air India on carrying test report . Same details was not asked while I completed web check...
Mar 11, 2021 by Aseem
Air India - AIRTICKET REFUND FROM AIR INDIA Open
I have cancelled and applied for refund of my tickets which was cancelled by Airindia during COVID pandemic in April'****. I have followed many times Airindia replied that will refund in few weeks time and some times they said its already refun...
Mar 09, 2021 by MADAN MOHAN REDDY
Air India - Refund from Air India not received even though they claim its refunded Closed
Eticket: ************* Air India Customer care claims that refund for cancelled ticked has been issed on **th of december and ideally takes *-* weeks to reflect else to check with bank. Upon checking with respective bank, they say that they ca...
Mar 04, 2021 by Namratha Nag Abhishek
Air India - Ticket refund Closed
I have not received the refund of amount DKK **** from Air India. The flight had got cancelled during the pandemic and now Air india is asking me to use that amount by ****. Howeve when i tried booking there are no direct flights available. So ...
Mar 04, 2021 by SAI SIDDHARTH SANKARAN
Air India - No refund after 4 months Open
No refund has been issued even after * months. Had received an email from Airindia that the amount will be credited in *-* weeks.Ticket No - *************...
Mar 02, 2021 by Sajeev Menath
Air India - AIR INDIA NOT REFUND MY MONEY Open
dear sir I have booked a ticket for INDIA TO SINGAPORE on **-NOV-**** on Air India WEBSITE and cancelled the ticket on **-DEC-**** ITS ALMOST MORE THEN TWO MONTHS ALREADY but still my refund amount is pending on air india.I have already sent m...
Feb 26, 2021 by RAVI S
Air India - Refund for cancelled ticket not received Closed
I have booked two tickets from Air India Websites and cancelled due to my journey plan changed. After deduction of Cancellation fees and other charges a total amount of around Rs. ***** is not refunded to me. I have mailed and call several time...
Feb 26, 2021 by Prabhat Kumar Singh
Air India - Refund of the cancelled ticket Open
I booked the ticket on **th Jan, ****. Then cancelled on **th Jan. I was told by the customer representative that I will get the full refund and they asked me to send the email. Then I again followed up, again they asked me to send the email. I...
Feb 25, 2021 by Madhabi Guha
Air India - Flight delay Closed
I had a flight A* *** today (**.**.****) with scheduled departure at **:** pm. I got an email notification about rescheduling to **:**pm. And the same been confirmed when I called their helpline number. One of my relative was also traveling in ...
Feb 23, 2021 by Satabdi
Air India - Air india ticket refund amount not yet received Open
I have booked a Vande Bharat flight for myself flying from Stockholm to Hyderabad on Air India flight in July and Booking was made on July, I needed to cancel and i did it approx within ** hours. I have requested refund for multiple times via e...
Feb 22, 2021 by praveen kumar Kshirsagar
Air India - They did not allowed me to onboard Open
I was reached airport ** minutes prior my departure time. But they did not allowed me to onboard and said gate is closed. They did even called me once....
Feb 20, 2021 by Sourav Subham
Air India - Incorrect information by call center leading to loss Closed
I CALLED AIR INDIA CUSTOMER CARE * TIMES A DAY BEFORE MY FLIGHT TO ENQUIRE IF IT WAS COMPULSORY FOR ME TO DO A COVID TEST BEFORE BOARDING THE FLIGHT. THE CALL CENTER EXECUTIVES TOLD ME THAT IT WAS COMPULSORY ELSE THE FLIGHT MONEY WILL GO WASTE ...
Feb 20, 2021 by SARTHAK
Air India - Air India Refund Not Issued Closed
I have booked a Vande Bharat flight for my parents and inlaws flying from Mumbai to Washington DC on Air India flight for Aug **,****. Booking was made on July **,**** and I cancelled the flight within * hours of booking due to COVID-** concern...
Feb 20, 2021 by Abhijeet Nakave
Air India - Boarding not allowed Closed
I had a flight from T* IGI to Chandigarh on **th February **** departing at *:**PM. I had already done self-check-in and got the boarding pass post-checking my baggage in. The security alone took me ** minutes and it was already *:** PM. The la...
Feb 18, 2021 by Deeksha sharma
Air India - Refund of air ticket with Air India Open
I had booked a ticket on behalf of my fiancé who was supposed to fly from london to goa on air flight on **/**/**** but due to unforeseen circumstances it had to be canceled on **/**/**** and a refund was raised from makemytrip application as ...
Feb 18, 2021 by Anthony Pereira
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Questions about Air India
Ask questions about Air India and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Air India?
0124 264 1407
What is Air India office address?
113, Airlines House, Gurudwara Rakabganj Road, Parliament Street, Delhi - 110001 (Behind All India Radio).
What is Air India customer care email?
Checkin@airindia.in
Where to find Air India discount coupons?
Who is the Owner / CEO of Air India?
J. R. D. Tata
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