File a Complaint against Air India
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Air India?
If you are not satisfied with Air India, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Air India and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Air India
But before filing a complaint, you should
a. Contact the customer support of Air India first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Air India - Refund Not Received Since 60 Days Open
The request for refund of my ticket from Delhi to Toronto has been pending since ** days now without any acknowledgement from Air India. The agent whom I called on **rd Sep to cancel the ticket and proceed with refund assured me that refund wil...
Nov 22, 2020 by Jaiminkumar Hasmukhbhai Patel
Air India - Refund of PNRs cancelled by Air India Closed
This is to inform you that I tried booking my ticket from Delhi to Ranchi on **th and **th November'**** for Journey date *th December'****. PNR was generated but the ticket was not issued. PNR -YTL** & Y*NL* (Screenshots attached).I booked the...
Nov 19, 2020 by TRIVIKRAM TRIVIKRAM
Air India - Refund of Air Ticket cost during COVID19 lockdown Open
International air tickets were bought online in April **** from the Air India website which they sold during lockdown. The flight was cancelled by Air India and a refund was requested in May **** and * months later they have still not refunded ...
Nov 17, 2020 by Dr Rajinder Sharma
Air India - Harassment at Delhi airport by air india sales rep Closed
Air india sales representative at the counter harass the passenger under the pretext of checking ID (which they are not authorised to) fraudulently enroll them into frequent flyer club without consent of the passenger, irrespective of the fact ...
Nov 17, 2020 by Tejas
Refund money Rs. ***** -/....
Nov 12, 2020 by Neeraj Pal
Air India - Air India Flight Cancellation and Refund Closed
I had booked a return ticket - Mumbai-Jaipur- Mumbai for * people, for the travel date of **th May.**. Due to the onset on the pandemic, the trip could not be taken. Since then I have been following up with Air India and the refund has not been...
Nov 11, 2020 by Rahul rathi
Air India - Refund of canceled Air India ticket Open
Dear Sir/Madam, I was trying to book the ticket for August **, ****, Delhi to Toronto using Air India mobile app. I had made the payment, money was deducted and it resulted in an error page. Because of which I had booked another ticket. Th...
Nov 10, 2020 by Saranya Chadrasekharan
Air India - No Show Status of my Ticket Open
I showed up ** minutes late in the airport and even tried to check in. They denied my boarding *. because I was ** minutes late (**** pm is flight dep timj g and I reached **:**pm) *. Because I had two cats with me. The staff even called ...
Nov 07, 2020 by Donlakador S Rynjah
Air India - Refund has not been processed Open
I have booked a one way trip from FRA (Frankfurt) to BLR (Bangalore) with Air India VBM flight for end of July, ****. The flight has been cancelled by Air India citing some technical reason from the airlines side. I have called the CC numerous ...
Nov 06, 2020 by Karthik Raja Kailasam
Air India - Have not received the refund since Oct Open
I have cancelled my ticket calling Air India call centre. I booked ticket through easemytrip. They say call AirIndia and AirIndia says call Ease my trip. Both are not serious about refunding. ...
Nov 03, 2020 by Pallavi Das
Air India - Refund not yet issued Open
I had purchased a ticked from New Delhi to Dehradun for ** th august ****. The flight was cancelled due to bad weather and I was told that In case a refund is wanted it would also be done. The airports authority assured me of refund in ** worki...
Nov 01, 2020 by Ankesh Naudiyal
Air India - Refund against Cancellation Open
I was trying to book a ticket from London to New Delhi for **th August.(PNR: J*F**) Even after making payment (GBP), I did not receive ticket and when I checked my PNR, it was displayed as “PNR got cancelled” .Even called Customer care and...
Oct 28, 2020 by Gaurav Narula
Air India - Refund not credited for cancelled ticket due to covid 19 Open
I had purchased * tickets from airIndia for travel fro kochi to aljouf saudi arabia on ** march ****.Air India cancelled the ticket due to covid ** and the are not refunding the tickets and does not reply while contacting them...
Oct 27, 2020 by Al ameen Manzoor
Air India - Amount deducted twice Closed
I tried making a booking on Air India (Vande Bharat) from Chicago to Bengaluru on Sep **,**** using my credit card. Reference Id : ***********. The amount was deducted from my account, but I did not get any booking confirmation and was redirect...
Oct 27, 2020 by Devi Sasikumar
Air India - Refund not provided for cancelled flights due to covid19 Closed
I am following up for refund of my tickets dated **-Apr-**** and **-**-****. The tickets were booked from Delhi to Dubai. Both of these flights were cancelled due to covid-** but Air India is not providing the refund. I had booked these tickets...
Oct 26, 2020 by Piyush Kumar
Air India - Ticket refund delayed by 6 months Closed
Booked ticket on **th May,**** for flight departure on **th May but flight was cancelled by Air India and it has been * months the airline hasn't provided a refund....
Oct 23, 2020 by Vijay Ramrakhyani
Air India - AIR INDIA REFUND Closed
Dear sir , I made booking on air india web PNR no XX**X on xx march for a flight originating from Kolkata -chicago & back for xx july but due to covid all international flight cancelled . thus requested for refund .I have called custome...
Oct 22, 2020 by SHANKAR JYOTI DEB
Air India - Full refund amount not given Open
I had booked a ticket on **st Jul'** to travel on *th Aug'** from LHR to BLR. Due to unavoidable circumstances I had to cancel. I reached customer care and got it cancelled since they confirmed no charges if cancelled within ** hrs ( was applic...
Oct 19, 2020 by Balasubramanian
Air India - Air India Staff Complaint Terminal 2 Open
Flight AI-**** Ticket No. *************C* , Gate - * Travel date: **.**.**** PNR . YG*P* Flight Time : **.** (Was Delayed by ** to ** min) AirIndia Lazy Staff not allowed me to board on flight, Very Poor Service and unprofessional staff...
Oct 14, 2020 by sangeeta
Air India - Air India ticket fees not refunded Open
I had booked eticket - ************* via Air India for the travel of my sister from Mumbai to London on **st June **** via Vande Bharat Phase * mission. Booking reference is YHNV*. However due to personal reasons had to reschedule the date to *...
Oct 14, 2020 by Mehul Jain
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Questions about Air India
Ask questions about Air India and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Air India?
0124 264 1407
What is Air India office address?
113, Airlines House, Gurudwara Rakabganj Road, Parliament Street, Delhi - 110001 (Behind All India Radio).
What is Air India customer care email?
Checkin@airindia.in
Where to find Air India discount coupons?
Who is the Owner / CEO of Air India?
J. R. D. Tata
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