How to file a complaint against Air India?
- Go to "File a Complaint" page
- Choose Air India and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Air India
Air India
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Helping you with Air India complaints
If you want to complain about a problem that relates to Air India, you have reached the right place. Find your rights, raise your complaint and reach the right person to get it sorted.
Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
File a Complaint
If you are not satisfied with Air India, file a complaint now:
1. Go to "File a Complaint" page
2. Choose Air India and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Air India
But before filing a complaint, you should
a. Contact the customer support of Air India first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Air India
If you have an issue with the Air India services, you could be entitled to a refund.
Find the contact details of Air India to connect to the right authority. We notify the appropriate authority in the company as soon as you file a complaint at Voxya.
How will Voxya help you?
We have helped thousands of consumers find a resolution. Use Voxya to raise your voice and get resolution by utilizing our social, legal & business network.
Social Network
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Business Network
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Legal Network
Take legal action by sending legal notice and filing a case in the consumer forum. Our large network of experienced & verified lawyers are available to help.
Air India - Refund not Received Open
I had booked * flight tickets from Yatra .com for Air India from Kolkata to Bagdogra for **th May. Then they had sent me an email that my flight had been cancelled and till now I have not received the refund from the airlines. The ticket amount...
Jun 18, 2021 by Shaika Firdouse
Air India - Refund my money Open
Dear Sir/ Mam according to me I booked ticket at date **.**.**** for new delhi to Varanasi amount of pay **** rupees but ticket reject at company side by teliphonic to me but my money till date not recieve in my account so plz look the matte...
Jun 04, 2021 by ARVIND SINGH
Air India - Non refund of my ticket fare by air india Open
Problem due to non refund of my ticket fare of rs. ****.** for a flight cancelled by air india last year on * June ****, after * written reminders after a long waiting period of * year...
Jun 03, 2021 by Niraj Sarswat
Air India - Refund not credited into my bank account Open
I have cancelled two tickets through Air India Website on **th July **** and still waiting for the refund. I have sent lot of emails to ecommerce email Id and called the customer care more than *** times. As per them amount is credited in Nov *...
Jun 03, 2021 by Venkatesh Nalam
Air India - Awaiting refund of Rs from Air India Open
Hello Team, I am following up Air India from many days and and dropped an email to e-commerce team as well and tweeted in twitter too. My request to you please help me in getting my refund from Air india for Rs ******. My e-ticket number is ...
Jun 02, 2021 by Harpreet Singh
Air India - AMOUNT NOT CREDITED IN MY ACCOUNT Open
Please provide us Bank Transaction Detail for Refund status of case id : ********. The Detail of Itinerary is here under : Name of Passenger: Mr. Mayankkumar Surendraprasad Soni E-ticket No. : ************* Booking Reference : JZ*PF ...
May 31, 2021 by MAYANKKUMAR SURENDRAPRASAD SONI
Air India - Air india not refunded money Open
Air india has not refunded money for tickets which is concelled in Feb2021....
May 31, 2021 by Sandip Deulkar
Air India - Refund not processed yet Open
I booked a ticket from Bangalore to Toronto. The flight was on **.**.****. The flight got cancelled due to the ban imposed by Canadian government on Indian flights. After numerous calls and e-mails to the customer service department, I haven't ...
May 30, 2021 by Ritu Mishra
Air India - Refund Flight Cost Open
I was booked the ticket ** Apr **** and due to COVID-** i was not able to travel to Sweden. As per india government rules that if flight was booked from Mar **** to Dec **** and travellers not travel then Flight company should refund the cost w...
May 30, 2021 by Senthilkumar Muniyan
Air India - REFUND NOT RECEIVED AFTER 1 YR Closed
I have booked the ticket on Feb-** for travelling on June-**, Due to covid lockdown I could not travel, still airindia has not refunded that ticket amount. ticket no *************. kindly refund soon....
May 30, 2021 by DURGAMADHAB TOSH
Air India - Refund for my flight Ticket Closed
I have a made reservation from Newark to Vijayawada for May **th **** and I have Cancelled my flight ticket on April **th ****. It is almost * month but still, I did not receive the refund for my flight ticket. Passenger Name-Sravana Jyothi Ma...
May 29, 2021 by Sai Nikhil Muvvala
Air India - Refund of cancelled flight ticket Air India Open
Despite of my repeated attempts to get refund of my cancelled flight from Delhi to Vancouver dated *nd May, **** on customer support or ecommerce Air India has failed in resolving the query. The ticket details are attached with complaint....
May 26, 2021 by Deepesh Panwar
Air India - No refund received for cancelled flight Closed
I have booked the tickets last year on **th July **** for * passengers from Kolkata -> New Delhi -> Toronto and then back to Kolkata. But the flight was cancelled due to Covid Pandemic. When I called up Customer Call Center, they asked ...
May 25, 2021 by Antara
Air India - Did not get ticket emailed Closed
I booked a flight ticket on ** May **** but I did not get ticket on my e-mail. Payment was made through UPI ID against UPI ref no. ************.Now I do not have my status or even PNR no. ...
May 25, 2021 by Nesad Kumar
Air India - Refund amount not processed for more than a year Closed
I had sent a refund request to ecommerce@airindia.in on **Dec**** for the tickets unused due to flight cancellation. So far not received any response or refund. So I lodged a complaint to Customer support on **Feb **** - reference case no. **...
May 24, 2021 by Karuppanchetty Ramu
Air India - Refund not processed yet Open
I recently booked Air India Flight from Newark to Vijayawad via Delhi. I cancelled the same for personal issues. I still seethe refund amount wasn't processed. Could you please check and refund the amount quickly. Below are the details abouttra...
May 24, 2021 by chandra sekhar rao boyapati
Air India - Refund related Open
Flight has been cancelled by airlines , but airlines has put cancellation charges on my ticket..and not giving me confirmation email , so that I can show it to ixigo and get full refund...airlines is not giving confirmation email...
May 21, 2021 by Dharmveer singh
Air India - Refund NOT received from Air India Open
Hi, I canceled my ticket (eTicket# *************) * months back (*n **-Feb-****) and I have NOT received refund yet from Air India. I have called the customer support couple of times and also sent detailed email to ecommerce@airindia.in t...
May 20, 2021 by NAGA VENKATA SATYA NAIDU VALAVALA
Air India - Refund not credited yet Closed
Air India Ticket No. ************* Ticket cancelled on *st april ****. Refund initiated as per them on *nd may ****. But still the amount has not yet been credited. ...
May 20, 2021 by Amit Agarwal
Air India - Boarding denied Closed
My parents were supposed to take a flight from Jammu to Mumbai on ** May ****. They were not allowed to board the flight saying that a mandatory negative RT-PCR test is required for flying to Mumbai. These guidelines were supposed to come into ...
May 19, 2021 by Jaspreet Kaur
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