File a Complaint against Air India
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Air India
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Air India?
If you are not satisfied with Air India, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Air India and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Air India
But before filing a complaint, you should
a. Contact the customer support of Air India first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Air India - Promised services not provided Deficiency in services Open
We booked Air India Airline flight ticket from Delhi to Kolkata on **th Jan ****. But unfortunately passenger was COVID positive. We booked our flight ticket through GOIBIBO and as per government guideline and GOIBIBO policy we shared the COVID...
Nov 27, 2022 by Manesh Agarwal
Air India - Change of gate at two extremes without any help for senior citizens Closed
FLT AI *** ON ** NOV, THE BOARDING GATE WAS CHANGED FROM **, WHICH IS AT ONE EXTREME, TO A NEW GATE ON THE GROUND FLOOR AT IGI. WHEN ASKED FOR TROLLEY IT WAS REFUSED. ALL PASSENGERS HAD TO RUSH TO NEW GATE AT THE OTHER EXTREME. ...
Nov 04, 2022 by r g Gupta
Air India - Baggage left nd lost Open
Air india is the word airlines i always travel by air india but now air india is not responding me my baggage is still at some other airport i didn't got my baggage till now it's been a week still i didn't got my baggage . I complainted them ca...
Oct 30, 2022 by samairah
Air India - Refund not given for flight ticket not being booked Closed
I booked a ticket from air india website for which ticket was not booked and my money was deducted....
Oct 16, 2022 by Rubina
Ticket PNR: OWIFGS Sector - TRV-DEL Journey planned on *th Sep. **** Passanger Name : Panchami Muraleedharan Reason for Non-travel: Disallowing Boarding due to Medical Reasons, ie. Eye infection. Medical Certificate submitted. However ref...
Sep 27, 2022 by Panchami Muraleedharan
Air India - Refund is not initiated Open
I had booked an Air India Flight-AI*** Booking Reference Number-WPDJAD Passenger Name- Ritika Roy dated */**/**** from Delhi to Bengaluru. I and my sister were supposed to travel to Bengaluru for her admission in a college but because of A...
Sep 21, 2022 by Ritika Roy
Air India - Baggage Fee Refund Closed
They have charged me twice for excess baggage. Once online via customer care helpline and then once again after reaching the airport claiming that they haven't received the online payment. After trying to get the refund for months by email I am...
Sep 16, 2022 by Saniya Hussain
Air India - Air India refund Open
This complaint is in reference to the flight bookings (Y**M* and Y**QC) PNR numbers- Y**M* (Kailas Bhivgade) / E-ticket number ************* Y**QC (Nalini Bhivgade) / E-ticket number ************* I (Ashiwini Bhivgade) booked these flight...
Aug 27, 2022 by Ashwini Bhivgade
Air India - Refund not issued Open
Had booked a ticket with Air India for flight from Delhi to Hong Kong, travel date Jan **, ****. The flight was cancelled last minute by Air India and the text messages from Air India prompted to call the customer and ask for refund. I duly cal...
Aug 09, 2022 by Anurag
Air India - Baggage ticket Refund Closed
Myself, my wife and my son were travelling to Riyadh from Ahmedabad. We had an excess of one bag extra and Air India charged us ***** INR upto Riyadh. but air India staff issued the manual ticket for the Extra one baggage. Air India staff told ...
Jul 22, 2022 by Minesh Soneji
AI *** on July ** was delayed for ** hours due to a technical glitch and I had * business class tickets on that flight (* adults and * infant - * year old). However, that is not the basis for this complaint. Technical glitches happen occasional...
Jul 14, 2022 by Prasanna Venkatesh
Air India - Baggage Delay Open
To whomsoever it may concern, I've had a very unfortunate experience with your airlines yesterday on my flight from Mumbai to Bengaluru AI *** dated *nd Jul ****. Booking reference MJP*PH, Ticket Number: *** **********. I had checked in...
Jul 12, 2022 by ZALAK MEHTA
Air India - Entertainment system Closed
Entertainment system didn't worked in all of my three tickets ...
Jun 22, 2022 by Ritu
Air India - Ticket refund Closed
FourAir India tickets from Delhi to Sydney were cancelled in March **** for to Covid based flight cancellations. Even after more than * years and numerous requests Air India is still to refund the amount of approx Rs *,**,***...
Apr 29, 2022 by Sandeep Singh
Air India - Forced to purchase duplicate ticket at airport Open
Air India Booking Reference Y*WKM for two passengers DEL to COK on AI *** on * March ****. Despite having valid fully paid for tickets, senior citizen was forced by AI staff at DEL check-in to purchase another on-the-spot ticket for Rs.**.*** ...
Apr 06, 2022 by Jacob Mario
Air India - Someone refundend on my behalf Open
Someone. Refunded my ticket amount to his pr her bank account and now o have no money and no ticket left...
Mar 29, 2022 by Jajbir singh
Air India - Poor service for my wife on AI 537 Open
My wife a stroke patient was on AI *** on March **, in the landed plane; waited for * hour and ** minutes for. a wheel chair. Then she was put in a wheel chair and lifted by contractors down the ramp- feet up, head down, her brain froze on the ...
Mar 25, 2022 by Sethuraman Vaithiyanathan
Air India - Did goof up and was not allowed to board the flight Open
On **th March, **** my daughter was supposed to travel from BOM to DXB by *.**pm AI*** fight. But @ the check-in counter the crew goofed up with submitting details and she was not issued the boarding pass till last minute. We had availed mino...
Mar 18, 2022 by Chetana Bhosale
Air India - Poor Customer Service Customer Dissatisfaction Open
Hello Air India Team I am writing this is from a stressed out position because of all the customer care executives that I spoke with Air India from Friday (**/**/****) till Today. ( */*/ ****) My PNR is JKGHK. Travel date - Feb * Tr...
Feb 03, 2022 by Sankar Kumar J
Air India - Harassment of passenger at check in Closed
AT around ****h on ** Jan **** at the check in counter at New Delhi Air Port every effort was made to deny me boarding the flight to Singapore AI *** on ** Jan **** at around despite having all the requisite documents, as required and having c...
Jan 28, 2022 by Rukmini Pandit
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Questions about Air India
Ask questions about Air India and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Air India?
0124 264 1407
What is Air India office address?
113, Airlines House, Gurudwara Rakabganj Road, Parliament Street, Delhi - 110001 (Behind All India Radio).
What is Air India customer care email?
Checkin@airindia.in
Where to find Air India discount coupons?
Who is the Owner / CEO of Air India?
J. R. D. Tata
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