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Air India - Flight cancelled but no amount was refunded ^Open

To whomsoever it may concern, I had booked a domestic Air India flight (AI***) from Lucknow to Delhi on **nd March **** which was scheduled on **th June **** at *:**am - *:**am for Rs *,***. Day before the scheduled departure, I got a mes...

Jun 21, 2019 by Mohd Asfar Afzal

Air India - Last minute flight cancellation and wrong status update ^Open

With reference to the booking reference no. Y*EY* for Air India Flight no. AI-**** (Jaipur to Udaipur) for travel date **-Jun-**** I received an SMS on **-Jun-**** at *.** pm from an anonymous number "+*** *********" that this flight stands ca...

Jun 20, 2019 by Nitin Nahar

Air India - Air India Frequent flyer program ^Open

I am a member of Air India's frequent flyer program, Flying returns. My account was kept on a suspended mode by Air India without any valid reasons and prior notifications. Despite several requests and calls to their customer care, the account ...

Jun 18, 2019 by Archan Jyoti Dutta

Air India - Amount Deducted but booking not complete. Customer Care unable to help. Numbers related to billing d ^Open

I tried booking a flight through Air India Mobile Site on ** Jun ****. Payment went through but the booking did not complete. Called customer care. After a wait time of ** mins they asked me to call ***-******** or ***-********. Both numbers do...

Jun 17, 2019 by Mridul Deka

Air India - Compelling to stay at transfer desk for 22 hours transit ^Open

My flight no is AI *** and passport number is BX*******. I have booked a flight from DEL-CCU-DHK and the transit in CCU is over ** hours. They have done my immigration in Delhi in spite of saying multiple times that I have booked my hotel in Ko...

May 29, 2019 by Afra Haque

Air India - Flight cancelled but no refund ^Closed

My flight has been cancelled just before my boarding. Air India staff asked me to leave and confirmed that refund would be processed. But now they are denying to provide me with any kind of email that flight has been cancelled due to which my t...

May 23, 2019 by Manoj

Air India - Air india flight denied for boarding ^Closed

I was denied for boarding in flight ai*** stating flight is overbooked. They have given me a ticket on flight after * hours. No proper explanation or compensation provided....

May 22, 2019 by Nithiyanandan S

Air India - Check in luggage missing ^Closed

Flight AI*** came on **th May from Delhi to Kolkata but my check-in luggage was missing. It is still not delivered after ** hours. ...

May 20, 2019 by Saunak De

Air India - Theft of currency from checked in baggage ^Open

I was travelling from Delhi to Bangalore on ** May by AI-*** after completing some official work. On arrival after collection of check-in baggage at Bangalore, I found its lock broken. Further, I noticed that Rs **,*** (Rs twenty-five thousand)...

May 17, 2019 by Nelson Jose

Air India - Refund of money ^Open

I have booked an air ticket from Varanasi to Kolkata on **th May **** for **th May **** with Rs. ****. For one person but the matter is that when I started booking through an online website Happy easy go on the first attempt the site showed me ...

May 15, 2019 by Rohit DUBEY

Air India - My baggage is still held back ^Open

My baggage was held back in Indira Gandhi International Airport (New Delhi) on *th of May ****. When I was travelling from Chicago-Hyderabad the person at check-in counter just asked me if I have liquids and I mentioned about shampoo and body w...

May 14, 2019 by Fareedunnisa Begum

Air India - Refund not given for cancelled ticket ^Open

I had booked tickets for HYD-Goa on *th Nov ****. But I did not get the e-ticket. Close to my travel date I sent Air India an email (dated **-**-****) asking about my ticket. I got a reply from Air India on **-**-**** stating my PNR ZCWMS /wit...

Apr 30, 2019 by SYLVIA F RAO

Air India - Airline changed seats ^Closed

Situation: My parents (both, senior citizen) are travelling from DEL to IAD via flight ***, departed from DEL at *:** am on ** Apr ****. I had booked their seats with extra legroom well in advance for their comfortable journey (I have the invo...

Apr 26, 2019 by Shashi Tripathi

Air India - Money debited but the flight booking status not changed ^Open

I have made the changes in my booking ( Date changes) from *nd April to *rd April. I have paid the amount for rescheduling the flight ( Rs ****/-). It has also been debited by the bank and the update is not reflecting in the booking. Please re...

Mar 31, 2019 by Manoj Jain

Air India - Flight delayed without notice ^Open

I had booked a flight ticket from Vijayawada to Delhi in Airindia flight (AI-***) on **-**-**** at **:** am. Boarding was over by **:** am and I was in the flight. But the flight did not take off in time. After half an hour delay I asked the cr...

Mar 30, 2019 by RAJESH NAGALLA

Air India - Didn’t received full details of refund ^Open

I cancelled the return from New Delhi to San Francisco. The refund I got is only $**. I drop a mail to Air India to send me full detail of refund. It has been more than ** days I didn’t receive any reply from them. I called several times to c...

Mar 27, 2019 by Sughan pandita

Air India - Flight related issues ^Open

My sister's flight was booked for **th March from Bangalore to Delhi and was a connecting flight. Bangalore to Hyderabad was Air India and from Hyderabad to Delhi was a different airline. It was an early morning flight and suddenly one night be...

Mar 26, 2019 by Kritika Parganiha

Air India - Refund not done ^Open

I had booked (cancellable) return ticket for wife and kid on *th October **** and the same was cancelled by me on **rd October ****. They said refund will be done in one week to the bank account but it is still not done. When I called to ask th...

Mar 26, 2019 by Mani Vannane

Air India - Want compensation for wrongly booked flight ^Open

The flight from Madras to Glasgow via Birmingham was delayed. Instead of booking to final destination Glasgow, the Air India staff had wrongly booked the ticket to Belfast. I had to book the ticket to Glasgow which needs to be refunded....

Mar 24, 2019 by Ravi Kumar

Air India - Air ticket not refunded ^Open

I have booked family vacation ticket in one month advance but offloaded by the airline at the time of boarding check-in saying need noc from embassy which we are not aware as there was no any information available either any website. So far cou...

Mar 20, 2019 by Nabin Pradhan

Air India - Poor management of staff ^Open

Worst experience with AirIndia from Delhi to Jabalpur flight first they delayed then two times diverted and finally cancelled. Then on asking questions, they behaved like illiterate. Staff named Harihar Nayak was worst at his level with zero de...

Mar 07, 2019 by Nagesh

Air India - Flight missed due to 6 hrs delay ^Open

I was travel in AI *** from Patna to Delhi on date **th Feb'**. It is delayed more than * hours from the arrival time (Arrived at Delhi airport at **:** am *th Feb **). Due to delayed I had missed connecting flight from Delhi to Kuwait by Emira...

Feb 20, 2019 by Mohammad IZhar

Air India - No refund of ticket for flight cancelled ^Open

I had booked Air India Flight AI**** Shillong-Kolkata for **-Nov-**** however, the flight was cancelled. Apart from the intimation that the flight has been cancelled. I have not received any other communication from the Airlines and the ticket ...

Feb 18, 2019 by Richa Jain

Air India - Pathetic customer service ^Open

Complaint - I am extremely dissatisfied and disappointed customer. I cancelled my original flight of ** feb from Delhi - London. I spoke to customer services on * feb between * - * pm and rebooked my same flight for * March same time. The agen...

Feb 14, 2019 by Rajat Sharma

Air India - Rgia Hyderabad airindia staff Mohan & Raghu has taken corruption of 22k without acknowledgement and ^Open

Rgia Hyderabad airindia staff Mohan & Raghu has taken corruption of **k without acknowledgement and asking for more they written application behalf me without my knowledge by dominating threatned to signed after I complain air India and rgia bu...

Jan 26, 2019 by Ahmed

Air India - E-tourist visa_AI stopped passenger to board ^Closed

My name is Mrs.ABC... I got my US Citizen on ** Aug ****... I have been granted e- Tourist Visa ...On this Visa One can enter and exit India Twice with in ** days.... Accordingly I visited India firstly on **th Sept ****...this was from New Yo...

Jan 22, 2019 by makarand paradkar

Air India - Refund not received ^Closed

I had booked * tickets online from Air India website on **.**.**** from kolkata to DIBRUGARH against the journey to be commenced on **.**.****. An amount of Rs. **** was deducted but I didn't get the tickets. Inspite of giving email to ecommerc...

Jan 10, 2019 by Vinay Pareek

Air India - Refund amount not received from AirIndia ^Open

I had cancelled my Air India flight from Vienna to Delhi to Bangalore and sent an email to Air India ecommerce email with the cancellation PNR details. Despite multiple followups, haven't got my refund. Also their ecommerce number is either con...

Jan 07, 2019 by Mugundan

Air India - Air ticket ^Open

I had booked my flight on * Jan **** from Bengaluru to Hyderabad. My money got deducted and I didn’t get my ticket. On calling Air India customer care number I didn’t get any positive reply. Kindly resolve ...

Jan 04, 2019 by Vivek

Air India - Missed the flight (Air India) due to irrelevant text message sent by the company ^Open

I have been a victim of Air India's negligence which has resulted in me missing a flight and it had cost me Rs. **,*** because I had to book the flight (e- ticket nos. *************, *************, ************* and *************) afresh for ne...

Dec 05, 2018 by JOYJIT SANYAL

Air India - Flight is Overbooked ^Open

what kind of excuse is this?? also giving business class tickets of a flight after * hours and the lounge access, is that really the solution to it?? there is no guidelines mentioned that while booking a flight ticket web check-in is necessa...

Nov 21, 2018 by Akanksha Gupta

Air India - Air India — very rude and uncooperative staff - air india airlines ^Open

My luggage was badly damaged during a recent flight on your Air India airline and I would need appropriate compensation for that. Please help me resolve this situation immediately. On September **, ****, I travelled from San Francisco to New De...

Nov 09, 2018 by Honey Mehta

Air India - Dissatisfactory behavior of Air India ^Open

My AirIndia flight from Seoul to Delhi was booked for TUE, ** OCT '** by AI-**** at **:** hours. I had another flight from Jeju to Gimpo(Seoul) reaching at *:** pm same day, due to which I booked this Air India flight. However, I suddenly recei...

Nov 02, 2018 by Arinjita Paul

Air India - Cancellation International Air Ticket ^Open

Make my trip had issued international ticket by air India to proceed from kochin to bangkok on **/**/** booking date **/**/** booking I'd in*b**************,pnr no hd*x* return ticket bangkok to mumbai was issued for **/**/** arrival kochin **/...

Oct 22, 2018 by Muralidhran Chakkingal Pathayappurayil

Air India - Air india denied refund even though flight was cancelled by them ^Open

My flight from bombay-delhi-san Francisco was scheduled on **th sept with air india. Following are flight details- Bombay to delhi- *.**pm Delhi to San Francisco- *.** pm I reached at the airport at sharp **.** am, everything got done includ...

Oct 16, 2018 by Swapnali Hanumant Rane

Air India - Surname Change request for 4yr old Kid - Air India Ticket No: 0982962682873C1 ^Open

dear team, this is regarding order id: ****************** dtd **/**/**** where i had made booking for * travellers i.e. * adult & * children via your ‘happyeasygo’ android app. the payment confirmation of the above order doesn’t reflect ...

Oct 09, 2018 by Vipin Bhardwaj

Air India - Refundable flight tickets gives 0 refund on cancellation ^Open

*. Booked flight ticket from Mumbai to Hyderabad on *th Oct ****, for journey of *th Nov,**** for * people, My parents. *. While booking first person's name was auto-corrected to my name (Piyush Vadgama) instead of my Dad's name (Dhirajlal Vad...

Oct 08, 2018 by Piyush Vadgama

Air India - Paid Service not provided ^Open

Hi, I am reporting this issue on behalf of my in-laws. It has been over *.* months since we have been denied the purchased service by Air India. The details are:- *. We purchased * tickets and paid additional money to reserve special seats...

Sep 25, 2018 by Sauptik Dhar

Air India - Air india Flight Cancellation Trauma ^Open

Sir My Wife, Mrs Preeti Bakshi Was Booked On Flight Ai **** Jabalpur-- Delhi On ** Sep **** , Scheduled Departure Time ****h. The Flight Departure Timing Kept Getting Delayed And Finally The Passengers Were Boarded By ****h. At ****h, All Pa...

Sep 17, 2018 by Sanjeet singh Bakshi

Air India - Boarding denied: Overbooked ^Open

I had booked a Delhi-Dubai AI*** on **th August. I reached the airport at *:** p.m. for an *:** p.m. flight and was told that the flight was booked. On waiting for *.* hours, I was presented with no solution but the fact that no other flight is...

Aug 27, 2018 by Jayesh Analyst Jhunjhunwala

Air India - Delayed Baggage ^Open

I had a air india flight from Milan to Delhi. I was informed at Milan airport thet my basgs will be forwarded to pune , which was my destination.But i wasn't informed to collect bags at Delhi airport and again submit to Jet Airways(From Delhi t...

Aug 20, 2018 by ROHIT RANJAN

Air India - Baggage damage and Time loss ^Open

I traveled in Air India on the *th of August **** from Kolkata to Mumbai on a Business Trip. On reaching Mumbai I collected my Checked in Suit Case and found it completely damaged and one of the Roller wheels literally ripped out and a Big Hole...

Aug 11, 2018 by DONNY THOMPSON

Air India - Non Issuance of Boarding Pass ^Open

I had an extremely upsetting and lamentable experience with Air India with regards to issuing of my boarding pass for my tickets booked from Mumbai to Riyadh on **th July ****. I got into Mumbai airport as per the three hour prior schedule ...

Jul 26, 2018 by Priya Subramanian

Air India - Damaged luggage ^Open

i arrived at bangalore airport from jfk air port via delhi on **th june along with three more of my family members (ai ***). one of checked baggage is totally broken (baggage tag no: ai******) and the contents are missing. complaint was given t...

Jul 21, 2018 by Rajeshwara Achur

Air India - Lost baggage ^Open

Air India lost my bag * months ago. I have made hundreds of calls and email exchanges. No response whatsoever from them. ...

Jul 18, 2018 by Srikanth T K

Air India - Harassment at Sydney International Airport ^Open

I have enclosed herewith the details of the written complaint submitted for harassment I had to experience at Sydney International Airport, lead by the airport manager Ms. Deshpande....

Jun 25, 2018 by Siddharth Puri

Air India - Non crediting of Refund amount in account ^Open

Passenger name Nidhi bhargava TICKET NO. ***-********** I had booked ticket from Ludhiana to Delhi, for **th May **** but the flight got delayed as I had a connecting flight from Delhi to kolkata so I had no option other Than cancelling the t...

May 29, 2018 by Nidhi bhargava

Air India - Irrespinsible and callous attitude of Air India ground staff ^Open

Ticket no ************, doj **.**.**, AI ***, seat no **C. My aunt was to fly back home to New Zealand . She being above ** years required wheelchair assistance. We reached the airport and the assitant took her inside. God knows what happened...

May 25, 2018 by Vibha Kamboj

Air India - Boarding Pass Denied - Flight Missed ^Open

I had booked a flight of *:** am with Air-India on **st March **** (AI-***) T-*. I had already done the check-in advance so as to avoid any delay at the check in counter. Had to travel for my yet to begin internship at Bangalore with my mother....

Mar 31, 2018 by Akanshi Kapil

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