File a Complaint against Air India
Case Details
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Resolution
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Air India?
If you are not satisfied with Air India, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Air India and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Air India
But before filing a complaint, you should
a. Contact the customer support of Air India first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Air India
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Case Details
Personal Info
Resolution
I booked the tickets under the 'Economy Comfort Plus' because I wanted the flexibility to change or cancel my flight. I assumed the option to do so would be available on the Air India booking portal like other Airlines have. But in the manage y...
Oct 15, 2024 by Apoorv Toppo
Air India - Missing Baggage Closed
My baggage has been missing for the past month now ...
Aug 27, 2024 by Kiran Goutam Dhananjayan
Air India - Too much delay Open
The Air India flight number AI*** which was supposed to take off at * am. And all the passengers were seated inside the flight ** mins before the take off. I took my seat at *:** am and now it's been *:** am we all are suffering. We asked about...
Jun 30, 2024 by Kumar Arindam Ghose
Air India - Air India denied boarding on International Flight to group of 8 people Open
Hi Team, I am raising this grievance after chasing Air India Customer Care team for about a month Reg: Case # ********. Here is the brief of the grievance due to which we have raised a demand of Rs *.** Lakh from Air India: We were a fami...
Jun 23, 2024 by Brahm Prakash Srivastav
Air India - Seeking compensation due to physical suffering and mental agony Closed
I had booked ticket from San Francisco to Delhi on **July **** for my Spouse (Ankita Kumari) and my child who is infant (Kashvi Kumari). The date of flight was **Oct****. It was booked more than * months in advance as we were told by the custo...
Apr 25, 2024 by Kusum Kumar
Air India - Air india boarding time issue Closed
We were boarding AI*** which gmr board showing the departure time as *pm and the air india has mentioned that the departure time was *:** pm and due to this ** min difference we missed our flight. We are not responsible for the glitch and i req...
Apr 08, 2024 by Mukund Sharma
Air India - Charged for Extra Luggage Not allowed to Board the Flight Closed
My travel date was **th March ****. Flight *.** AM Mumbai to Mangalore. I was issued a Boarding Pass and checked in my luggage. Charged Extra for Luggage. But when I went to the Boarding Gate, they refused Boarding as they said they had closed ...
Mar 15, 2024 by Suma S
Air India - Broken Business Class Seat Open
My seat booked for business class was broken Pnr 5s9mej...
Mar 15, 2024 by Prateek Bhargava
Air India - Money debited twice for CCU to SFO tickets Open
I am writing in reference to Case ID: ******** raised with Air India regarding a recent issue with my booking referenced under POI**T. On February *st, I rescheduled my flight for CCU to SFO for both passengers, resulting in a payment of Rs....
Feb 22, 2024 by Sukhpreet Singh Anand
Air India - Flight Delay Closed
On *th January I had to miss my flight from Mumbai to Delhi with PNR number **AZ*V due to very slow process work by ground staff it took them more than ** mins to do the check in baggage clearance for **-** members due to which I had to book in...
Jan 15, 2024 by Rohit Gavhane
Air India - Allocated wrong seat prebooked and prepaid by ground staff during check in Open
My mother (almost a senior citizen) was to travel all alone from India to US on **-Dec on Air India flight *****L from Delhi to SFO (Non Stop). Considering her age we booked her a window seat (**A) in Premium economy well in advance and paid e...
Dec 26, 2023 by Pallak Khinda
Air India - Air india check in counter at shivaji ND non functional Closed
Air india check in counter at Shivaji stadium at *am on *.**.** not functional. Waited for ** minutes....
Dec 07, 2023 by Neeraj jain
Wrong boarding pass issued by AI and confusion in Chennai whether it is Air India Express or Air India . CISF was reluctant to let in . Even the security at Check-in was hesitant. Made my family who has medical problem walk for ** minutes from ...
Nov 17, 2023 by
Air India - Flight delay Closed
Mera flight **.**hrs tha jisko delay karke **.**ko kar diya mujhe urgent me Delhi jana tha...
Nov 16, 2023 by Harikesh
Air India - No Refund from Air India Open
Hello Sir, Myself Kanhaiyalal Chanchlani me and wife both are Senior Citizen on **-Oct-**** we both landed at Delhi Airport from JFK, I made the whole round trip booking from Air India, upon arrival at Delhi Airport there was a connecting De...
Nov 14, 2023 by Kanhaiyalal Chanchlani
Air India - Counter lady misguide Closed
Counter lady misguide me she giving me wrong information I was traveling from Kolkata to dibrugarh and when I reach to airport there was long queue so that time counter closed and that time I asked her if could help with other solutions she sai...
Nov 10, 2023 by Shristi sonar
Air India - Compensation on Air India Flight Ticket Open
I have booked a flight with Air India on June ** and they cancelled the flight without any notification, only got to know about this while on baggage check in. Then I had to book another flight with Indigo for *x the normal charges due to the d...
Aug 28, 2023 by Vishnu
Air India - Compensation not provided Open
Hi Team, This is with reference to the booking from GOA to PUNE dated **th June ** (**:**) with PNR *ESZIX. I along with my family i.e with my wife Mrs Pooja Yadav and Kid shivansh yadav age ** months boarded yours flight from goa to Pune. ...
Aug 03, 2023 by Sanjeev kumar Yadav
Air India - Compensation for the travel being delayed for 8 hrs Closed
I’ve booked a connecting flight from Delhi to Chennai via Mumbai.. At Mumbai airport the flight authorities hasn’t allowed us to go back to airport after landing due to rain and I’ve informed them regarding the connecting flight and they ...
Jul 31, 2023 by Alekhya
Air India - Trauma and loss of money due to the inefficiency of AirIndia employee Open
I was on my trip to Ecuador on **th July ****, via England and Colombia, using Avianca with a codeshare in Air India, and the PNR is TJPD*U. While doing the check-in at Delhi, the lady at the desk made me almost lose my flight by making me to r...
Jul 16, 2023 by Jismy
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Questions about Air India
Ask questions about Air India and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Air India?
0124 264 1407
What is Air India office address?
113, Airlines House, Gurudwara Rakabganj Road, Parliament Street, Delhi - 110001 (Behind All India Radio).
What is Air India customer care email?
Checkin@airindia.in
Where to find Air India discount coupons?
Who is the Owner / CEO of Air India?
J. R. D. Tata
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