Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Refund not provided (IRCTC) ^Open

On January **th at **:** AM, well before the departure of the train from the boarding station, I proactively sent an initial notification regarding the TDR filing from my registered email address. Despite this timely notification, I encountered...

Feb 09, 2024 by Vipul Dawar

Flight ticket and wallet payment not refund by TRAVOLOOK (Travolook (Www.travolook.in)) ^Open

I booked my flight tickets From TRAVOLOOK (www.travolook.in) from surat to Patna for dated */*/** and return **/*/** unfortunately agin booking showing cancelled and I have to wait for credit that amount next **-** hrs. My booking reference no...

Feb 08, 2024 by Utkarsh Modi

Refund Issue (Club Liberty ) ^Open

I have purchased Holiday package with Club Liberty on **th August ****. They have assured that I can cancel the subscription within ** days after registration. After growing suspicions when I found that their verbal claims are false, I immediat...

Feb 08, 2024 by NAGA TEJA RAM KOTAPROLU

Wrongly cancelled my flight ticket (happyfares) ^Open

I booked flight for *th March ****. I called twice to HappyFares to know about re-schedule charges, but they confirmed you have to cancel the flight and book new ticket. I never given confirmation on cancellation of my ticket. *th Feb I got wha...

Feb 07, 2024 by Sachin Chandra Gupta

Air Ticket Refund was not provided by Goibibo after multiple emails They are rejecting the refund sa (Goibibo) ^Open

Through Goibibo, we took an Emirates Airlines flight from COK to DXB. We had to cancel our return ticket from DXB to COK on December **, ****, at *:** a.m. via Goibibo customer service due to a personal emergency. The Goibibo app was used to ca...

Feb 06, 2024 by Naveen S.B

Wrong bus boarding details Sent by Zingbus (Shri Hare Rama Travel) ^Open

We had booked two bus ticket through Zingbus bus service for travelling from Delhi to Rishikesh dated **-**-**** for our vacations. Whereas, it was earlier confirmed by the Zingbus and our seat number has been allotted. Whereas, on the day of j...

Feb 05, 2024 by Rohit Langeh

Conversion of transaction to EMIs without consent and not reimbursing the fore closure charges (Agoda Booking) ^Open

I booked a hotel through Agoda on **nd of December **** for two days(**-** Dec ****) with booking ID **********. I paid **,*** rupees for the same. After few days i got notified by my bank that the transaction has been converted into ** months ...

Feb 05, 2024 by Nikhil Kumar Singh

Payment not refunding (Successzone Advisor) ^Open

on **/**/**** I paid the amount of RS*****/- to successzone advisor the owner name is Saloni khurbanda for the purpose of hungary work permit and sign the agreement on the same date in the agreement they told me they taking * months for the vis...

Feb 01, 2024 by Ankit

Savaari com worst travel company (Savaari Car Rentals Private Limited) ^Open

I had booked car on rent with savaari.com Below are the details. Booking S****-******* Details for booking: Driver Name : PRADIP UGHADE Driver Mobile : ********** Car Type : AC Mid-Size Plus(Dzire) Car Number : MH-**-PQ-**** Travel Iti...

Jan 29, 2024 by Sushilkumar Wagh

BUS OPERATORS CHANGED THE BUS WITHOUT INFORMING (Laxmi Holidays) ^Open

We booked a bus ticket from Aut-Delhi which is scheduled to depart from Aut on **/**/** at *pm but the bus operator called me to inform that vus is coming from Manali and will reach Aut by *:**pm which is already **min late and the main problem...

Jan 28, 2024 by Atul Juneja

Mauritius Trip Refund due to cyclone (Make my trip) ^Open

I booked a trip to Mauritius from **th Jan, **** to **th Jan, **** through Make My Trip website. My flight was from Mumbai by Air Mauritius on **th Jan at *:** AM. I live in Raipur, Chhattisgarh and I was supposed to reach to Mumbai on **rd Jan...

Jan 26, 2024 by Anand Kumar Rath

Bus Cancellation Seat Changing (RED BUS VERMA BUS MP ) ^Open

*. Ticket Booked on **th Jan ** For **th Jan ** Journey from Pune To Bhopal. *. Booked Seat Change without Any Call Back. *. booked Bus of **.** PM is Cancelled & my Ticket is Shifted in **.** PM's Bus without Informing Me. *. driver Sudden...

Jan 17, 2024 by Govind R Shete

Non issue of eticket (Make My Trip) ^Open

I had booked my mother's return ticket from. Sanfrancisco to Bangalore. Travel date was **/Aug/****. On **/Aug, I requested MMT to change the date to from **/Aug/**** to **/Dec ****. They said it costs *****.which was costly for me. So I told ...

Jan 16, 2024 by Geetha

HOTEL STAFF BROKE INTO MY ROOM WHILE I WAS INSIDE (IBIS) ^Open

It was **AM on my last day of the stay, I was staying at IBIS Navi Mumbai, wherein suddenly one hotel staff just unlocked my gate and entered my room. I was settling my things, I asked him why he just came in. First he said you have checkout at...

Jan 12, 2024 by Nitish Khemka

Hotel cancelled confirmed reservation as they want to sell it for more money (Ranthambore National Resort) ^Open

They hotel was trying to sell me the **rooms i wanted to book for Dec **** at a very higher price. I found that they offer the rooms at half the rate on their website so i booked ** rooms against my credit card. After * days they cancelled my r...

Jan 10, 2024 by Atharva Gupta

Refund not received (Make my trip) ^Open

I had booked flight tickets for the round trip of * people from Mumbai to Zurich for the *th of January **** upto **th of January ****. On the same day I booked my tickets, I wanted to changed the dates of my flight as the plan changed. I wante...

Jan 09, 2024 by Yashraj Pramod Deshmukh

Could not locate the hotel booked through Oyo as the address provided by oyo was false there was a c (OYO Rooms) ^Open

I was taking my ill mother to Delhi who had recently undergone a knee replacement surgery and I booked a room in Oyo flagship hotel welcome inn. I also paid an amount of *** rupees. However, when I reached the address, there was no hotel but a...

Jan 09, 2024 by Srijeeb Karmakar

IXIGO IS NOT ISSUING REFUND AS PROMISED (Ixigo) ^Open

I booked an international flight on **th dec'**** from New delhi to Catania, flight date is **th Jan ****. I choose the IXIGO Assured program while booking. I received the email with the flight details mentioned. On the top of the flight detail...

Jan 08, 2024 by Pawan kumar yadav

Refund for cancelled trip (Make My Trip) ^Open

We’ve booked a holiday package (Booking Id: NL*************) for my parents to Singapore in December ****. The trip was in Feb **** and we had to cancel due to an unfortunate situation. MakeMyTrip team showed tremendous support and helped us ...

Jan 05, 2024 by Celumula Rajashekaram

Cab not provided (Goibbibo ) ^Open

A cab was booked for pick up from calicut for * days. Scheduled pick up was *:** am. They were not able to provide cab and later on cancelled booking. I started my journey after * hours from scheduled departure...

Jan 03, 2024 by P A Krishnan

Refund status of flight cancellation (Yatra.com) ^Closed

I recently booked a ticket from yatra.com and cancelled the flight and was eligible for a partial refund from their end, which I received an email from the airline stating the amount to be credited after cancellation, however I tried my best to...

Dec 27, 2022 by Rituparna Sonowal

Refund not received (Easemytrip) ^Closed

I have requested for a partial cancellation of my booking on their website. I was informed that they've processed the cancellation and received an email stating the same but I haven't received any confirmation for my refund being processed and ...

Dec 22, 2022 by Vaibhav Gautam

Full refund denied by Yatra for flight cancellation by the Airlines (Yatra) ^Closed

I booked a to-and-for ticket on Yatra on **th September ****. However, due to flight cancelation by Indigo for the onward journey, I was offered their Plan B option to seek refund for the entire amount. This refund amount is INR ****/-. (Proof ...

Dec 21, 2022 by Apoorv Toppo

Money deducted but flight ticket not booked (Yatra) ^Closed

I tried booking my flight ticket via yatra.com but ticket was not Booked and money was deducted. I informed the same the same to yatra team via mail which they have provided on their website. I was informed that the refund will be processed wi...

Dec 20, 2022 by Amritesh Kumar Pandey

Payment made but ticket not issued (Yatra.com) ^Closed

Payment made but ticket not issued ...

Dec 19, 2022 by Anowar Hussain

Hotel room not provided after confirm booking and advance payment (Easemytrip) ^Closed

This Is With Reference To My Booking EMT ********* But When I Reached Hotel ,Hotel Refused Room. I Called Easemytrip Customer Care And They Just Refund The Money. But What About All The Trouble Faced By Me And My Family. Our Travel Plans Failed...

Dec 18, 2022 by sunil kumar

Hotel room not provided after confirm booking and advance payment (Easemytrip) ^Closed

This is with reference to my booking EMT ********* but when I reached hotel ,hotel refused room. I called easemytrip customer care and they just refund the money. But what about all the trouble faced by me and my family. Our travel plans failed...

Dec 18, 2022 by Sunil kumar

Ticket not confirmed but money has debited from account (Yatra) ^Closed

I booked tickets for * passengers from Yatra app . I payed ₹ ***** via phone pay. I lost my money . I didn’t get any ticket confirmation.Please help me...

Dec 15, 2022 by Saja AP

Yatra Refund not received (Yatra) ^Closed

I had booked a guest house in Auroville, Pondicherry and paid ₹****. It had ***% refund after cancelation policy. I canceled the booking ** days ago and still haven't received my money. Booking ID ************* Any help would be appreciate...

Dec 13, 2022 by Nidhi Suryavanshi

Amount deducted wrongly not refunding (Ola Cab ) ^Closed

On **th October ****, I made a ride on OLA Cabs, which costed ****/- After the ride OLA deducted Rs **** & **** for the same Ride(CRN **********). I raised many tickets asking for refund of Rs ****/-, but I didn't get any response, everytime th...

Dec 12, 2022 by Rajesh Choudhury

I didn t get my refund from make my trip (Make My Trip) ^Closed

I booked a ticket on mmt on ** August ****, According to mmt, i should get the refund on ** August **** but i didn't get the refund yet. Today is ** December ****. I tried to make a complain on mmt but it can not possible. Now,I want my refund ...

Dec 10, 2022 by Shubhangi Shrimali

Money debited but flight not booked (Yatra) ^Closed

I was booking my flight tickets on yatra.com. After the procedure was done and payment was made the site refreshed and it was showing nothing but the amount got deducted from my account....

Dec 09, 2022 by Sachin Saseendran

Flight refund (Yatra) ^Closed

I had booked a flight from Delhi to Bangalore on Jan *th ****. I had to cancel as it was delayed for * hrs. I have claimed for refund from Yatra. it has been more than * days. still nothing...

Dec 08, 2022 by Ashwin Kumar

Fraudulent travel booking made by Travel Haux Universel Travels (Universel Travels ) ^Closed

Mr. Kapil Gupta from Universel Travels and Mr. Sumit Mukherjee from Travel Haux runs a fake travel company. I got in touch with Kapil Gupta via Travel Triangle. He took the entire booking amount in * installments, said that booking is done but ...

Dec 08, 2022 by Nidhi Agarwal

I want refund from yatra com (Yatra.com) ^Closed

I booked my ticket guest as I don't have time to create an account on yatra. and I mention my email and phone number to yatra for confirmation. I dint any confirmation but they send request for payment on googlepay or gpay as I mention my phone...

Dec 07, 2022 by Nazeef affaf

Refund payment not received (ZestMoney) ^Closed

I had booked ticket from MakeMyTrip using Zestmoney , after few days I cancelled my ticket and MakeMyTrip refunded the amount to my Zestmoney account. It's been more than ** days Zestmoney is not refunding my money....

Dec 07, 2022 by Tushar Tatiya

ESCALATION Booking ID (Deyor Camps) ^Closed

This is to let you know that I booked one of the trekking packages, The Chadar Trek of Deyor company dating back to December **st, ****. Unfortunately, the trek got canceled due to the third wave of Covid-**. It was at that point that I ask...

Dec 07, 2022 by Aditya Sharma

Cancelation of flight Miss guidance (Easemytrip) ^Closed

I have booked Flight from Vietnam to Hyderabad, but it was cancelled and this Ease mytrip didn't inform me about that, however i informed to Easy Mytrip that i got a mail like flight is cancelled, but they checked and confirmed that flight is n...

Dec 06, 2022 by Sagar Kotyada

Flight cancel refund (Yatra Com) ^Closed

I have booked hyderabad to delhi after payment it showing hyderabad to mumbai i am trying get cancel but they refund only *** i have paid **** total i tried immediate after seen the booking details ...

Dec 05, 2022 by Sridhar varma

Refund is not processed (Yatra.com) ^Closed

Through the Yatra.com mobile app, a ticket has been reserved from Chennai to Kodaikanal on November **, ****. The service provider is Vetri Travels. The service provider cancelled the reservation before the scheduled departure time of two hours...

Dec 03, 2022 by Alwin Raja