Travel Complaints
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
Famous Travel Companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
Most Common Issue Reported for Travel Complaints
Complaints
Package stolen by uber connect driver (Uber connect) Open
I reserved an uber connect to have my (Lg tone free hbs-fn*u wireless earbuds) delivered from the reliance digital store located near select city walk mall , saket to my west Delhi residence. A rider named Aman accepted the uber app request...
Jun 13, 2023 by Shivam
Refund not given after Ticket not confirmed (Irctc Indian Railways) Open
I have booked the Train ticket in confirm Ticket, online platform of irctc on travel Date -**/**/**** for my family -myself,my wife and two daughters.One passenger ticket got RAC and Rest was in WL.I thought if all Tickets is not confirmed then...
Jun 13, 2023 by PRAVIN GAYNER
Flight Refund Issue (Clear Trip) Open
I booked flight ticket from Mumbai to Bangalore for my family on ** April **** for travel date of ** May **** using clear trip and selected GoFirst airlines. Booking was confirmed after making full payment using credit card. Later on *th May I ...
Jun 12, 2023 by Harish Dixit
Unreliable customer service and false claims (Primemover Mobility Technologies Private Limited) Open
Booked rental car through Revv for few days for outstation travel. Questionable state of car tires at time of delivery, tires got punctured *-* times, no support provided by Revv even in serviceable areas, refusing to reimburse expenses incurre...
Jun 08, 2023 by Alok Sengupta
Incorrect unfair trip charges and subsequent mental harassment by Ola (ANI Technologies Private Limited OLA) Open
On **th April ****, I booked a ride via Ola from my Office till my home. The distance for the same is around * kms and a duration of **-** mins during peak hours. The driver dropped me at my home location but did not end the trip and actually ...
Jun 06, 2023 by Prerna Yadav
Harassment against checkin denial at hotel booked through makemytrip (Makemytrip) Open
we have booked * night hotel stay in rajendra residency, guwahati. But after reaching the property, they had denied to check in and told they had previously informed makemytrip about the booking cancellation. But makemy trip has also denied tha...
Jun 03, 2023 by BARNIIT ADHIKARY
Rail refund (Rail yatri) Open
* cancellations done for waitlisted tickets on *May **** for Pune Yeshwantpur order id********, train PNR ********** and on *nd May **** Pune nizamuddin order id ********,pnr ********** not processed over a month with * reminders...
Jun 02, 2023 by Manoj Nandkeolyar
Misbehaviour and threatening by tavel company (Dreamland tour and travel shimla) Open
When we booked our package with travel agent we clearly told him that we will be not able to stay in veg non veg hotel. But when we chck in the hotel we got to know that it was a beg non veg hotel. After that we contacted travel agent and reque...
May 31, 2023 by Pankaj Kumar jain
Complaint against SOTC (Sotc Travel Private Limited) Open
Travel cost quoted by SOTC was ******, but now at the time of final payment they are asking for ******. ...
May 30, 2023 by Vikas Gupta
Charged twice and harrasment (Personal Air Quality Systems Private Limited) Open
Ola cab charges me and drive also took the money.Now I get more than ** calls in day to pay the bill and multiple texts too in a day. I info med and mailed them already, now they have to talk to the driver and resolved.Why are they harrassing m...
May 28, 2023 by Karan sehgal
Visa fee manipulation (SS international consultancy Delhi) Open
I am Mubarak, Beacon Green Square, Vazhuthacaud, Trivandrum, Kerala. I have a complaint towards a company called SS International Consultancy in Delhi. I have taken Chinese visa from them last month. They hold of Rs.*****( Rs.***** banking &...
May 24, 2023 by Mubarak
Ola not refunding my money instead to raising multiple complaints (Ola) Open
Let me explain you the complete scenario. I took a ride of Ola outstation on **th May early morning * am. The total distance was *** km but Ola Driver entered *** km. So, the total fare should be **** Rs but ola app calculated it as **** as the...
May 23, 2023 by Gaurav Arora
Fraud Tour Company (Talbiya Umrah) Open
My experience with Talbiya Umrah was nothing short of a nightmare. The company proved to be dishonest and caused significant trouble throughout the trip. The problems began with a water shortage in the hotel they assigned, and despite my compla...
May 23, 2023 by Faizan Shaikh
URGENT No response from Vfs for NL Visa Application even after 45 days (Vfs Global) Open
Dear Vfs Team, Even after several reminders. there is no response even after ** days from your side and NL Visa is not processed. Next week, I have to go to the Netherlands to attend my daughter's convocation. This is SHREYA UMANGKUMAR SHA...
May 23, 2023 by SHAH SHREYA UMANGKUMAR
Tour Travel Fraud (Moving Riders Travel) Open
We had booked our tour from moving riders travels Chandigarh they had cheated us by asking extra amount when we reached our destination we have no other choice we had to pay it as am with my family and till the last moments no booking had done ...
May 23, 2023 by Ayush jain
Rude Behaviour by staff (Air India Travels Opp to GP Theatre Coimbatore Tamil Nadu ) Open
Goibibo is mis-leading customer by showing AC sleeper service to/from Metupalayam to Valliyur/Kanyakumari. The actual fact is the service is only available to/from Coimbatore to Valliyur/Kanyakumari. From Metupalayam to Coimbatore the bus compa...
May 22, 2023 by Mohamed Meerasahib
Not getting the refund promised by Ola (Ola) Open
Have booked a ride to Gurugram from Rohtak on January **th **** , Ride amount showed up to ****+ while the usual ride amount for one side is **** - **** . I had to pay the driver that amount at that time as I was visiting to my Sister's in Laws...
May 20, 2023 by Bharat Bhatia
Immigration VISA fraud by Anusha Kulkarini H her henchman vdesiconsultancy (Anusha Kulkarini H her henchman vdesiconsultancy ) Open
Anusha Kulkarini (anushasgore**@gmail.com ,anushasachin****@gmail.com,vdesiconsultancy@gmail.com) Had Cheated Me With False Details For Canada Job Opportunity . She Initially Said That The Total Time Will Take For About * Months For Visit To Wo...
May 20, 2023 by Mercy
Refund not received (Ease My Trip Private Limited) Open
I Booked A Ticket From IXB-DEL PNR - J*Z*HI, For *rd May ****, But On *nd I Got A Message Saying Flight Cancelled By Airlines.. Then After * Days I Started Contacting The Customer Care Of Ease My Trip And Go First After A Long Try I Got An Emai...
May 20, 2023 by Simeon Shah
Oyo hotel didn t provide bill (Oyo) Open
I have booked Oyo hotel (plot no ****, sector B, ****, Greenfield Colony Block B, Greenfields Colony Block B, Sector **, Faridabad, Haryana ******, India) through goibibo app for RS *** during my exam near by. But they refuse to check in with s...
May 19, 2023 by Anil Kumar
Flight ticket pending but money debited (Yatra) Closed
I tried booking a ticket with Yatra on **th Nov, money debited but ticket not confirmed. Booking reference *************...
Nov 20, 2022 by Karthik Vasudevan
Amount Debited but Ticket not booked (Yatra) Closed
I have booked my flight ticket from yatra and paid **** Rs through Paytm. The amount was debited but yet the booking has not been done....
Nov 20, 2022 by Aditi Sinha
REFUND NOT GIVEN (Yatra) Closed
Hi, I booked a round trip to Chennai **th September- **th September ****. I had to cancel the tickets for **th and the airlines themselves canceled the ones on the **th. Now I have been trying to retrieve the refund amounting to a total of ₹*...
Nov 18, 2022 by Sanga Chakraborty
international flight not booked but money deducted (Yatra Com) Closed
I booked ticket through yatra money deducted but ticket not booked ...
Nov 18, 2022 by PATEL RAVIKUMAR
Money Deducted and Flight ticket not booked (Yatra.com) Closed
I was booking flight ticket to travel from Indore to Bangalore on Yatra.com. However, Money from my credit card got deducted and ticket not booked yet. I have written to company (yatra) about the same, but they are not responding. They have not...
Nov 17, 2022 by Pratik Deshmukh
Not Refunding my money (Easemytrip.com) Closed
Due to flight rescheduling by Gofirst airlines, I had to cancel my return flights partially with Easemytrip. The partial refund generated on **/**/**** and processed to my EMT wallet but I never received it. After many calls and email, I realis...
Nov 14, 2022 by Manish Sharma
Still tickets not getting (Happy Easy Go) Closed
I booked four tickets from happyeasygo on **th November **** from Bagdogra to Jabalpur. I have not received the ticket yet .. I have called customer care many times mail too but no one cares or respond ...
Nov 12, 2022 by shekhar sarkar
Tickets details not sent and booked (Yatra.com) Closed
I was booking my flight tickets on yatra.com. After the procedure was done and payment was made the site refreshed and it was showing nothing but the amount got deducted from my account. ...
Nov 12, 2022 by Saksham
There's one issue with booking ID : ************* due to some reasons I had to cancel this flight with penalties. Airline has initiated a partial refund from their end and the same is processed to you. From the app i initiated a process to coll...
Nov 11, 2022 by Bhavesh Ladhwani
Refund of money from flight cancellation (Yatra Com) Closed
Yatra has refunded the full money for a flight cancellation that was initiated by Air Asia India. On calling Air Asia they said that they refunded the full money to Yatra.com as the flight was cancelled by them. The flight fare in total was INR...
Nov 10, 2022 by Aveek Majumdar
Glitch in Air ticket booking (Yatra Com) Closed
While i booked the ticket for **th November. The booking got confirmed for ** February **** and i am not getting refund because of the technical glitch in their website ...
Nov 10, 2022 by AMIT KUMAR MISHRA
Charged extra money for no reason (Ola Cab Mumbai) Closed
Trip No ********** My journey was of ** Km when booked but due to some work I deboarded * km earlier And to my surprise I was Charged Rs *** extra for deboarding * km before destination selected. I filed seven complaints but they rejected al...
Nov 08, 2022 by Himanshu
REFUND NOT ISSUED (Makemytrip india Pvt Ltd) Closed
I had booked a *Nights holiday package from chennai to Himachal with MAKEMYTRIP starting on Nov *,****. The total package cost was INR *,**,*** including flights,hotels and cab transfers. I paid in two parts: INR **,*** on July **,**** & the...
Nov 07, 2022 by SINDHU NAGARAJAN
Flight cancellation refund (Yatra.com) Closed
I havent received refund for flight cancellation on Air Asia India. I checked with Air Asia India and they said they have refunded the money to Yatra.com. The cancellation is not showing on My Bookings on Yatra.com. They havent refunded the mon...
Nov 07, 2022 by Aveek Majumdar
Refund amount of flight cancelation amount had not been disbursed against booking id and ENT (EaseMyTrip com) Closed
Dear Sir, This is to inform you that I had cancelled the flight on ** the October **** . My booking id is .EMT******** and EMT******** .I had been intimated that full refund will be given within seven working days but still no pay...
Nov 04, 2022 by ABHIJIT ADHIKARY
Money not fully refunded back (Easemytrip.com) Closed
I booked a flight from 'A' to 'B' and 'B' to 'C' but one of the airlines (A to B) canceled my flight so I had to cancel the second flight as well which I did after confirming from the Easemytrip customer care rep who confirmed that I'll receive...
Nov 01, 2022 by Rajiv Jaiswal
Didnt give my refund (Yatra.com) Closed
I cancelled my hotel booking on yatra.com on **/**/****.i applied for my refund to ewallet. compant claims that refund will be initiated within *-* hours. but still i ididnt get any refund. yatra.com is not responding to my mails please help ...
Oct 31, 2022 by Satvik navnath dighe
Not accepting my reservation (OYO Hotel kalpan Residency Mumbai India ) Closed
I want a refund .. after I reached my booking hotel they refused my booking instead of giving me a room they said me to cancel my booking and they want payment in cash ...
Oct 20, 2022 by Avishek Tamang
Amount paid to Easemy trip but showing payment unsuccessful (Easemytrip) Closed
I made payment for purchase of tickets to easemytrip and amount got debited from my bank account but it showed payment unsuccessful. Neither I received my tickets nor amount paid to easemytrip ...
Oct 19, 2022 by SHUBHAM GUPTA
Unable to Board the flight due to infant name was disappeared (EaseMyTrip com) Closed
I booked flight for my family from Bombay to Bergen Norway and ticket includes Mywife,month Old Baby and my mother. When PNR is retrieved infant name was missing. I informed easemytrip team well in advance but no proper action has been taken ...
Oct 14, 2022 by Suraj
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's