Travel Complaints
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
Famous Travel Companies in India
1. Make My Trip
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
2. Yatra:
3. OYO:
4. GOIBIBO:
5. HappyEasyGo:
6. Thomas Cook:
7. Clear Trip:
8. Travel Guru:
9. Travel Triangle:
10. Travelocity India:
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
3. Partial refund for the flights canceled due to COVID-19:
4. No refund against booked packages:
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
8. Over billing by travel companies:
How to resolve travel complaints?
1. File support ticket/send an email:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com
2. Call Customer support:
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
4. Send Legal Notice:
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slipor delivery report for evidence.
5. File consumer forum case:
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
Most Common Issue Reported for Travel Complaints
Complaints
Nitin Kumar on Mar 4, 2025
ixigo app – refund not refunded Closed
refund is refunded And Ixigo support is not responding me.And He tells me it's my mistake. Ixigo is Not suggested app
Ratika solanki on Feb 15, 2025
Book meri ride – Refund money for online ticketingClosed
I had booked * tickets for chitrakoot from QR scanner pasted at hanuman dhara at chitrakoot. My payment was debited from my account but ticket didn't generated. I have complaint via E-mail many times but there is n...
C RAJESH KHANNA on Feb 2, 2025
Oyo – REFUNDClosed
I have booked * rooms for * nights for my family * members in the name of Girish Pendakur for check in **.*.** to check out **.*.** in OYO for Hotel Super Townhouse Lakdikapul, Hyderabad and same was confirmed vide ...
Bharat Karsyal on Jan 20, 2025
RedBus – Request for Resolution and Compensation Due to Unresolved Travel IncidentClosed
I had booked a ticket for travel with redBus for the journey scheduled on ** Jan ****, from Jammu to Delhi. Upon reaching the departure point, I was informed that the scheduled bus had met with an accident, and an a...
Bunty Chugh on Jan 12, 2025
Easemytrip – Ticket Not confirmed and mental distessClosed
I had booked a ticket through easemytrip on *th jan and got ticket and confirmation but the pnr is not showing on airline (airindia) website. And airline is saying that the ticket is not confirmed but easemytrip is ...
Krishna K Krishnan on Dec 16, 2024
Yatra Com – Booking not completedClosed
I was booking my ticket on Yatra.com to fly to US. I made payment. After that there is no communication. Dear Customer, Thank you for using HDFC Bank NetBanking for payment of Rs.***,***.** from A/c XXXX****...
Vani Mishra on Nov 30, 2024
Sheoran International Movers And Packers – movers and packers Closed
I have booked movers and packers to transfer used household item from India to ireland on *rd of October.
Janak Mulani on Nov 30, 2024
Easemytrip – Refund not given for cancelled flightClosed
I had booked my ticket with Ease My Trip booking reference EMT********* sector - HLP-YIA. I got an email and WhatsApp from Ease My Trip that the flight has been cancelled on Oct *. I have given refund request on O...
Ajay Masih on Nov 27, 2024
Cleartrip – Complaint Against Cleartrip Payment Debited but Booking IncompleteClosed
Dear Voxya Team, I am raising a complaint against Cleartrip regarding an unresolved payment issue. On November **, ****, I attempted to book a trip on their platform. The payment of ₹**,*** was successfully debite...
Shalini Pal on Nov 26, 2024
Trivial Chapter – Got scammed Closed
Good Afternoon All Please look into my problem and help me. I am very soon filing a police case, consumer complaint with complete proofs of screen shots of chat messages and call recordings regarding the consulta...
Nithishvarma on Nov 19, 2024
Yolo Bus Service – amount debited but ticket not booked and refund not creditedClosed
I am writing to bring to attention an issue with my recent bus ticket booking. On [**.**.**], I attempted to book a ticket for [Thanjavur] through [YOLO BUS APK]. The amount of [****] was debited from my [Axis cred...
Raghavendra Hebbar on Oct 5, 2024
Easemytrip.com – Refund IssueClosed
Booked travel from Bengaluru to Bali for * passengers on Aug **th **** through easemytrip.com. Later cancelled * passengers but yet to receive the refund. Indigo has already refunded this amount to easemytrip.com as...
vibindas on Oct 5, 2024
Go Air Airlines – refund not creceived till nowClosed
* booked * tickets on **/**/**** but flight was cancelled.But till now I not received my refund,please help me from this situation.
Viral L Bhuptani on Oct 1, 2024
Fly India Trip – Holiday package fees increased overnight Closed
I am writing to formally lodge a complaint regarding the Dubai-Abu Dhabi package I booked through your company. On **th September ****, I booked a package for two people (excluding flights) at a quoted price of Rs *...
Dinesh Kumar on Sep 10, 2024
Goibibo – i try to cancel my trip but the app get closed automatically Closed
I booked my trip by ** am instead of ** pm I tried to cancel my ticket but the app closed without refund
Anshul Nema on Sep 6, 2024
Ease My Trip Private Limited – Airline refunded amount not credited fullyClosed
Booking ID - EMT********* PNR - *TAAH* & SK*J*Y Issue with Refund -> Regarding the amount cleared out by StarAir to EaseMyTrip we had a conference call between StarAir (Prathamesh), EaseMyTrip (Deep) & Me (Anshul Ne...
Syed Mohd Askari on Sep 6, 2024
Make My Trip – TICKET CANCELLED WITHOUT CONCENTClosed
Passenger Junaid Khan cancelled his flight directly from Indigo by using split Pnr given to him from Indigo , And then he raised a refund for his name on MMT app for this booking by selecting only his name . (Bo...
Shreya Bhattacharya on Aug 27, 2024
Make my trip – Bus Cancelled Closed
We were booked on a bus from Delhi to Lucknow on August **th. The bus was cancelled and money refunded but without any information to us. No email, no whatsapp, no message. Due to this we had to book another bus in ...
Tejinder Singh Bajaj on Aug 7, 2024
Park Holidays International – Mental harassment by Park HolidaysClosed
On **thof July **** we visited Centrio mall Dehradun, while shopping at Spencers store a person approached my wife stating that we can get free movie tickets and free holidays voucher for selected hotels across Indi...
Suman kumar on Aug 3, 2024
Easemytrip – Money deducted but no ticketClosed
Hi, I tried to book ticket from Delhi to patna - Vistara UK-*** on *nd August ****(**/**/****) at *:** am Money has been deducted but ticket booking is stuck from past * day with no booking details I reached out to ...
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Byjus
