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Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip

Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:

Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:

Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:

Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:

Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:

Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:

Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:

Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:

Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:

It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:

One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:

Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:

Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:

Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:

Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:

Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.

Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:

Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:

The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:

You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:

Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:

One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:

As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:

Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slipor delivery report for evidence.

5. File consumer forum case:

Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Complaints

Nitin Kumar on Mar 4, 2025

ixigo app – refund not refunded Closed

refund is refunded And Ixigo support is not responding me.And He tells me it's my mistake. Ixigo is Not suggested app

Ratika solanki on Feb 15, 2025

Book meri ride – Refund money for online ticketingClosed

I had booked * tickets for chitrakoot from QR scanner pasted at hanuman dhara at chitrakoot. My payment was debited from my account but ticket didn't generated. I have complaint via E-mail many times but there is n...

C RAJESH KHANNA on Feb 2, 2025

Oyo – REFUNDClosed

I have booked * rooms for * nights for my family * members in the name of Girish Pendakur for check in **.*.** to check out **.*.** in OYO for Hotel Super Townhouse Lakdikapul, Hyderabad and same was confirmed vide ...

Bharat Karsyal on Jan 20, 2025

RedBus  – Request for Resolution and Compensation Due to Unresolved Travel IncidentClosed

I had booked a ticket for travel with redBus for the journey scheduled on ** Jan ****, from Jammu to Delhi. Upon reaching the departure point, I was informed that the scheduled bus had met with an accident, and an a...

Bunty Chugh on Jan 12, 2025

Easemytrip – Ticket Not confirmed and mental distessClosed

I had booked a ticket through easemytrip on *th jan and got ticket and confirmation but the pnr is not showing on airline (airindia) website. And airline is saying that the ticket is not confirmed but easemytrip is ...

Krishna K Krishnan on Dec 16, 2024

Yatra Com – Booking not completedClosed

I was booking my ticket on Yatra.com to fly to US. I made payment. After that there is no communication. Dear Customer, Thank you for using HDFC Bank NetBanking for payment of Rs.***,***.** from A/c XXXX****...

Vani Mishra on Nov 30, 2024

Sheoran International Movers And Packers  – movers and packers Closed

I have booked movers and packers to transfer used household item from India to ireland on *rd of October.

Janak Mulani on Nov 30, 2024

Easemytrip – Refund not given for cancelled flightClosed

I had booked my ticket with Ease My Trip booking reference EMT********* sector - HLP-YIA. I got an email and WhatsApp from Ease My Trip that the flight has been cancelled on Oct *. I have given refund request on O...

Ajay Masih on Nov 27, 2024

Cleartrip – Complaint Against Cleartrip Payment Debited but Booking IncompleteClosed

Dear Voxya Team, I am raising a complaint against Cleartrip regarding an unresolved payment issue. On November **, ****, I attempted to book a trip on their platform. The payment of ₹**,*** was successfully debite...

Shalini Pal on Nov 26, 2024

Trivial Chapter – Got scammed Closed

Good Afternoon All Please look into my problem and help me. I am very soon filing a police case, consumer complaint with complete proofs of screen shots of chat messages and call recordings regarding the consulta...

Nithishvarma on Nov 19, 2024

Yolo Bus Service  – amount debited but ticket not booked and refund not creditedClosed

I am writing to bring to attention an issue with my recent bus ticket booking. On [**.**.**], I attempted to book a ticket for [Thanjavur] through [YOLO BUS APK]. The amount of [****] was debited from my [Axis cred...

Raghavendra Hebbar on Oct 5, 2024

Easemytrip.com – Refund IssueClosed

Booked travel from Bengaluru to Bali for * passengers on Aug **th **** through easemytrip.com. Later cancelled * passengers but yet to receive the refund. Indigo has already refunded this amount to easemytrip.com as...

vibindas on Oct 5, 2024

Go Air Airlines – refund not creceived till nowClosed

* booked * tickets on **/**/**** but flight was cancelled.But till now I not received my refund,please help me from this situation.

Viral L Bhuptani on Oct 1, 2024

Fly India Trip – Holiday package fees increased overnight Closed

I am writing to formally lodge a complaint regarding the Dubai-Abu Dhabi package I booked through your company. On **th September ****, I booked a package for two people (excluding flights) at a quoted price of Rs *...

Dinesh Kumar on Sep 10, 2024

Goibibo – i try to cancel my trip but the app get closed automatically Closed

I booked my trip by ** am instead of ** pm I tried to cancel my ticket but the app closed without refund

Anshul Nema on Sep 6, 2024

Ease My Trip Private Limited – Airline refunded amount not credited fullyClosed

Booking ID - EMT********* PNR - *TAAH* & SK*J*Y Issue with Refund -> Regarding the amount cleared out by StarAir to EaseMyTrip we had a conference call between StarAir (Prathamesh), EaseMyTrip (Deep) & Me (Anshul Ne...

Syed Mohd Askari on Sep 6, 2024

Make My Trip  – TICKET CANCELLED WITHOUT CONCENTClosed

Passenger Junaid Khan cancelled his flight directly from Indigo by using split Pnr given to him from Indigo , And then he raised a refund for his name on MMT app for this booking by selecting only his name . (Bo...

Shreya Bhattacharya on Aug 27, 2024

Make my trip – Bus Cancelled Closed

We were booked on a bus from Delhi to Lucknow on August **th. The bus was cancelled and money refunded but without any information to us. No email, no whatsapp, no message. Due to this we had to book another bus in ...

Tejinder Singh Bajaj on Aug 7, 2024

Park Holidays International – Mental harassment by Park HolidaysClosed

On **thof July **** we visited Centrio mall Dehradun, while shopping at Spencers store a person approached my wife stating that we can get free movie tickets and free holidays voucher for selected hotels across Indi...

Suman kumar on Aug 3, 2024

Easemytrip – Money deducted but no ticketClosed

Hi, I tried to book ticket from Delhi to patna - Vistara UK-*** on *nd August ****(**/**/****) at *:** am Money has been deducted but ticket booking is stuck from past * day with no booking details I reached out to ...

Resolved

"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."

Ajay Masih

Complaint filed against: Byjus

Ajay Masih
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