Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Fraud and breach of trust by Vivanta Hospitality Pvt Ltd (VIVANTA HOSPITALITY PVT LTD) ^Open

Vivanta Vacation Club called me on **/**/**** at invited me at Landmark Hotel in Kanpur, U.P, where they brief me and my family about their Company (Mr. Amit and Mr. Rahul had given A plan to which we did not agree and then they have given me D...

May 12, 2022 by Sheelwant Gupta

Refund not received back (SOUTH INDIA TRAVEL 717 FLOOR JAIN TOWER 1 DISTRICT CENTRE JANAKPURI GSTIN UIN State Name Delhi Code 07 EMail finance southtravel in ) ^Open

Myself D Devidas booked Chardam Yatra through South India Travl during March-**, and as token of advance I paid ******/-. Before booking the tour they gave the confirmation that if at all the tour gets cancelled due to covid they return back t...

May 11, 2022 by DEVIDAS DEEKONDA

Abhishek tyagi (abhishek Tyagi ) ^Open

abhishektyagi**nbhjdidjdbrbrhdidb refurbished h hum to you bhai and I am behind my back = I have your ...

May 05, 2022 by Demo User

Jet airways refund thru make my trip (Make My Trip Pvt Ltd) ^Open

I have been trying to reach Make my trip but the call does not go thru after i put my identification of phone no and booking id with the basis of our last conversation, that jet airways would revive and then the refund will be worked out...

May 04, 2022 by Bradley D. Fernandes

Bus ticket cancellation (Goibbo) ^Open

I have booked bus tickets from GOIBIBO app and due to some emergency i ave to cancel the tickets. GOIBIBO is saying that the operator is not allowing for any refund. When i booked the ticekt there was no such policy bu all of the suddeen once t...

Apr 30, 2022 by Naresh Paleti

Flight Booking Cancelled After Money was already Debited (Travolook) ^Open

My flight booking for the reference ID: REF*********, was cancelled from your end for some reason even after my money was already debited from my account. As I'm checking on quora and other sites this is happening with many people who are book...

Apr 29, 2022 by Yukta Gupta

Refund Not Recieved (travolook in) ^Open

Even after multiple attempts of contacting with customer care there is no resolution. I booked a flight on **th Feb **** I am still waiting for the refund....

Apr 29, 2022 by veshali pathak

Bogus tour packages asking extra charges and not responding properly do not have support team (irmaos crown services pvt ltd thane) ^Open

Irmaos Crown Services Pvt Ltd a fraud travelling agency in thane, worst tour agency ever First they randomly call you and told there is a free gift and your name is got from the online lucky draw and then they invite you to the lawish hotel an...

Apr 26, 2022 by Akshay Rameshwar Bhagawe

Travolook is defrauding customers by earning interest on their money (Travolook) ^Open

Never ever book ticket from travolook as it is fraud site which shows false cheap price for fllights with discount rate to lure and attract customers towards it and once payment is made you will surely get next page showing your ticket is not ...

Apr 23, 2022 by Harish anand

Promised services are not provided (Club High Sky OPC Pvt Ltd) ^Open

Dear sir, I have visited Manali as per our scheduled holiday trip and one person contact to me at Mall Road Manali and he is give us a sealed envelope to open for a surprise gift on anniversary of club high sky accordingly we open and he told y...

Apr 22, 2022 by Manoj Kushwaha

Not giving refund against my booking and no customer support cheated my money (Redbus) ^Open

Dear Sir/Madam, I have booked bus ticket for travelling from salem to Karaikudi (Kurunchi Travels Bangalore to Rameshwaram route) by Redbus ticket booking application for travelling on ** April **** ** PM.They collected Rs.**** towards the t...

Apr 21, 2022 by Venkatesh Duraisamy

Package not delivered (Agoda) ^Open

Room i have booked : Two bedroom pool villa Room they reserved : family duplex suite Price difference : ***** INR THIS IS DISGUSTING ...

Apr 21, 2022 by Harshil Ramani

Travel agency fraud (International Tour Travels Private Limited) ^Open

The International Tours Travels Private Limited agency reached out to us over whatsapp for a trip from Guwahati to Tawang between *th to **th May. Post discussions they shared a detailed itinerary and also costing, which was very competitive. S...

Apr 20, 2022 by Haripriya

Not cleared the payment (UBER) ^Open

I booked a uber ride in kolkata. Even after paying the driver with Google pay, the payment is still showing outstanding. ...

Apr 20, 2022 by Saket Satyam

Travel (Travolook) ^Open

I have booked a ticket on ** th March **** from hydrabad to darbhanga with booking reference no REF*********. Payment successfull from bank end side, after half an hour I recieve a mail that booking has been Cancelled due to fare expiration and...

Apr 20, 2022 by Binde Yadav

Denying refund (Visas Avenue Private Limited) ^Open

We hired Visas Avenue Pvt Ltd for study visa case. We paid full amount of Rs***** for their services; however, due to their unprofessional behaviour and lack of proper communication we decided not to proceed with them. We haven't taken any serv...

Apr 19, 2022 by Chandan Singh

Flight ticket cancelled but refund not given (Travolook) ^Open

Dear sir/madam, At I** feb **** I book my flight ticket from travolook site but ticket is cancelled by travolook due to flight charge high and they send me a mail for cancellation ticket and they also conform amount will be return in same acco...

Apr 18, 2022 by Man Singh

Refund Issue (TRAVO LOOK TRAVEL AGENCY) ^Open

I Lalit Singh booked a flight on ** Jan **** from Travolook.com for Delhi to Aizawl but the flight has been cancelled by Travolook and I got a message, that it will be refund within ** working days . The Reference no is ********* . The flight...

Apr 16, 2022 by Lalit Singh

Travolook Refund for Cancellation (Travelook In) ^Open

I have book flight ticket from travelook.in . Booking of ticket failed. However Travelook deducted Rs ****/- from account. Booking Reference number REF*********. Since then i have written more than ** emails for refund but they have not refunde...

Apr 16, 2022 by SHAHID RAZA

INSURANCE NOT COVERED (Make My Trip) ^Open

I had purchased tour package from Make my trip . But on return flight from phuket to Delhi I tested covid positive before the flight . I had to quarantine for ten days .After testing negative MMT was supposed to do booking .They said you pay no...

Apr 15, 2022 by sidhant sheth

AIR TICKET REFUND (MakeMyTrip India Pvt Ltd ) ^Closed

I BOOKED * FLIGHT TICKET TO USA DURING LOCKDOWN PERIOD APRIL ****, I PAID RS.******/- FROM MY CREDIT CARD. ALL FLIGHTS CANCELLED , STILL THE COMPANY DID NOT PAY MY MONEY, I HAVE ALL THE DOCUMENTS....

Jan 05, 2022 by DAVIS P A

Ticket was not confirmed but amount got deducted (Yatra.com) ^Closed

Hi, This is S.R. Chaithanya Reddy. I tired to book flight ticket from Patna to Hyderabad on **st Dec ****, the ticket was not confirmed but my amount was debited into Yatra account. It has been * days i raised complaint to yatra support team. ...

Jan 03, 2022 by Chaithanya Reddy

Didn t receive refund for flight cancellation (Yatra) ^Closed

I had booked ticket from Ahmedabad to Bangalore, via Go First, planned for *st Jan **** (*:** a.m to **.** a.m) on yatra.com. Unfortunately, after multiple follow ups with yatra, I still didn't receive my refund of INR **** back. The booking ID...

Dec 31, 2021 by Vivek Shah

Cancellation refund (Yatra) ^Closed

I booked train ticket from yatra app. Amount of Rs **** got deducted from amazon pay but no booking details shared. I contacted yatra chat box but no response given....

Dec 30, 2021 by Pavvi Agarwal

Refund (Yatra bus) ^Closed

I booked bus in yatra app. bus canceled by bus operator. but refund not received my ticket details:Your bus booking for **-Dec-**** from Visakhapatnam to Chennai is successful. Your booking reference is *************. Bus PNR: AU**********. Op...

Dec 28, 2021 by Matha madhav

Hotel Manager don t allow us to stay (Agoda) ^Closed

I had booked a hotel from Agoda on **th Dec. "Spot on ***** Hotel Anjana" which was from **st Dec to **th Dec and for which I paid Rs ****. When I entered the hotel first, the hotel manager said that he has not received any online booking and t...

Dec 24, 2021 by Amit Mandal

Refund not processed (Mahindra Holidays & Resorts India Limited) ^Closed

I opted for Club Mahindra blue studio membership on ** Oct **** and made a downpayment of INR *****. I later found out that many important terms and conditions were concealed from me and I requested for cancellation and full refund through ema...

Dec 23, 2021 by Drishan Sengupta

MMT Premium Honeymoon Package not honored (Makemytrip india Pvt Ltd) ^Closed

Dear team, I have an issue with my honeymoon package due to which I am being embarrassed now by friends and family. I have been chasing MakeMyTrip customer support from August **** for a resolution on my Honeymoon Package Booking ID NL*...

Dec 19, 2021 by Ashish Goyal

Money deducted twice from zestmoney (Yatra) ^Closed

When I was completing my payment in Yatra booking flight ticket after the payment my zestmoney account shows twice money is deducted from my account for one ticket I’ve been sending mails to Yatra support but didn’t receive proper response ...

Dec 18, 2021 by Yelleesha

Refund for Cancellation (Yatra.com) ^Closed

I have booked a flight from Yatra and I couldn't travel, hence got the booking cancelled from Airline Side. Airline confirmed that the refund has been processed from their side but Yatra still have not processed my refund....

Dec 17, 2021 by Jineesh M

Refund (Yatra bus) ^Closed

I booked a bus from vizag to Chennai in yatra app.but bus canceled by bus operator.but money not refunded. yatra service not lifing my call. ticket details: Your bus booking for Dec **, **** from Visakhapatnam to Chennai is successful. You...

Dec 12, 2021 by Matha madhav

Refund not credited (Easemytrip) ^Closed

PNR: ********** PNR *: ********** Received refund of only * pnr (cancelled tkt)....

Dec 11, 2021 by Zubair Ahmad Dar

RE YA Bus Booking Query Sales Enquiry Complaint 3 (Yatra bus) ^Closed

Hi, With reference to above bus booking query no. I already raised concern related with bus booking dates */**/** Mumbai to Solapur. Operator told we don't got any booking for above route from yatra side for me They refused my booking so, I...

Dec 10, 2021 by DHANAJI BHOPATE

NO refund from Yatra or Airindia (Air India Yatra) ^Closed

I bought a ticket which is completely refundable. However, Neither Air India nor Yatra is acting in a way which is fair. They are'nt giving me my refund rather harassing me...

Dec 09, 2021 by Hitaishita Virmani

COURSE NOT DISCONTINUED EVEN AFTER SO MANY AND CALLS (Byju jee) ^Closed

My Son Deepanshu Have Started Taking Coaching From Aakash Institute Dehradun Rajpur Road Branch On ** JULY **** .But He Decided To Discontinue From The Course Just After ** Days Due To Medical Issue(Injury In The Eye) And We Have Sent An Email ...

Dec 07, 2021 by Pardeep Kumar

I havent received my Refund amount (Yatra.com) ^Closed

I had booked a Flight through Yatra.com from Blore to Kochi which was an Air Asia Flight. However, Air Asia Cancelled the flight due to Operational reasons and refunded the amount to my Travel Agent ie Yatra.com on **-Dec-****. It has now been ...

Dec 06, 2021 by Rohith R B

Fraud Issue (Easemytrip) ^Closed

I Had booked a ticket for Delhi to Darbhanga for *rd Nov after having a conversation with EaseMyTrip, but the bus service was a fraud and left the Destination point before time, after that day I have called multiple times to EaseMyTrip but they...

Dec 05, 2021 by Aayush Dev

Bus booking (Yatra.com) ^Closed

I have completed booking via yatra.com from delhi to manali on * December **** and bus operator stated that he haven't received any booking from yarta.com bus operator denied any booking ...

Dec 02, 2021 by Sumit Choudhary

Pathetic journey with RedBus (Redbus app) ^Closed

This is regarding my pathetic journey last night with RedBus , let me share you in detail hell experience and I would say it was none less than Journey to Hell. I am very much exhausted due to this and got even sick today. Much much Bad Experi...

Dec 02, 2021 by Paramjeet Singh

Refund not received (Travolook) ^Closed

I have booked a flight from Pune to Kochi on ** november ****. in half hour the flight got cancelled. when i asked for a refund they said it will be processed in * days. I still haven't received the refund after following up with them multiple ...

Nov 30, 2021 by Mayur Madhukar Dawange