How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Make My Trip- email@example.com
Happy Easy Go- firstname.lastname@example.org
Clear Trip- email@example.com
Travel guru- firstname.lastname@example.org
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use the services provided by Voxya to send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
This is to report a case of utter harrasment and exortion of money by UBER We had taken a ride on **st December. The first ride that was booked was an outstation cab with one local stop on the way, i.e from Kandivali to Nahur (first stop...
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I search Driving license online renewal process on Google. Instead of getting a government website on the first line, I received DrivingWale.com. I registered and paid the amount. Provided all the required documents. I received a bill and a c...
Dec 21, 2020 by Shreyas Joshi
On **th December ****, i booked one reservation on make my trip for **th Dec from my email address email@example.com and registered mobile number **********, but after deduction of the amount i didn't receive any ticket or itinerary on ...
Dec 21, 2020 by Mohammed Suhaib
I was wrongly charged for the ride that I took on **th November from Lane Number *A, Gola Road, Danapur, Patna, Bihar to Pauni Hasanpur, Vaishali, Bihar. I had booked two rides on the same day and the first ride was cancelled because the drive...
Dec 19, 2020 by Rohan Singh
Booked a flight ticket for my brother Gulab chand for travelling on ** December from Hyderabad to Ahmedabad, the date of booking was ** November and the site was Travolook.in. Amount debited from my mobikwik account Rs****, but got a mail as b...
Dec 19, 2020 by Ramesh kumar
Dec 18, 2020 by Ahibaran Singh
I booked a round trip ticket in the month of April from Indigo airline via Flipkart travel with PNR BDVURY. Unfortunately, the airline cancelled the PNR in view of COVID-** pandemic and subsequently, processed the total refund of Rs. **** on *...
Dec 16, 2020 by NILAY NISHITH
We had our flight (FlyDubai) booked from Dubai to Zanzibar and back on *th Dec-*th Dec **** from Cleartrip, it was eventually our honeymoon trip. But due to visa issues we were unable to exit Dubai for which we called cleartrip to cancel our bo...
Dec 16, 2020 by Sayanti Sarkar
We had made booking for Jetairways through make my trip for travel on **th May ****. After the jetairways flight cancellation we had claimed for refund from makemytrip, but they always been telling that refund has not yet received. However, on ...
Dec 14, 2020 by Shambhavi Amit Togare
My trip from Mumbai to Trivandrum was on **th August **** and the train got cancelled due to Covid**. I am still awaiting for my refund. It's been * months, had tried reaching out MMT call centre but there is no response. Regarding booking ...
Dec 13, 2020 by Aparna Rajan
Booked OYO Rooms (ORAVELSTAY PVT. LTD.) on ** Oct and property manager denied Chek-in that day. I was very dissapointed with the customer support executive (Neha Tyagi, Babita, Harmeet & Nikita and many more) at least people's should know how y...
Dec 13, 2020 by Ved Prakash Singh
I had booked a ticket from Mumbai to Monrovia(Liberia)booking date **-Oct-**** traveling date **-Dec-**** and at the same time I had paid the total fare online as per the charges shown in the website by my credit card, just shortly after my boo...
Dec 13, 2020 by Soman Karunakaran
I received the refund from Indigo after my flight was cancelled during lockdown. I tried booking with my gocash+ but didn't accept the transaction. No idea why! So eventually if withdrew the money and simply was waiting for the refund. Its b...
Dec 13, 2020 by Akash
I booked * hotels One in Goa (TICLO RESORT) for **th of December and then canceled it and again booked the hotel in panchkula (Hotel Bella Vista) and cancelled it. The app showed that I the refund has been processed and I will get refund arou...
Dec 11, 2020 by Phuhar
Dear Sachin, We have an update regarding your Booking ID NF**************. We are pleased to inform you that refund of ******* is successfully processed by converting the *Refund Amount* in the form of MyCash to your MakeMyTrip Wallet accou...
Dec 10, 2020 by Rishu Martin
We had made Indigo flight bookings for the first week of may ** through Yatra.com. However due to Covid the flights were cancelled and on ** Nov **, Indigo has done full refund of booking to Yatra.com. Proof of refund is available on their webs...
Dec 10, 2020 by Shambhavi Amit Togare
Edterra has taken money in advance for the school trip to France and Spain scheduled in the month of April'**. But due to the pandamic the trip got cancelled. To our surprise showing few terms and conditions docs which we never signed Edterra i...
Dec 09, 2020 by Anup Prakash Sharma
I approached Visas&Permits for Canada Visa. They dragged my application for a long time and finally one day when i contacted them they didn't responded to my calls and emails. I tried with all the possible phone numbers and email ID's i have wi...
Dec 07, 2020 by Chekuri vineeth
My flight was cancelled by Spicejet for PNR:-R*HW*S, Dubai to Mumbai **th November'**** flight, Spicejet mentioned a full refund was sent to Makemytrip, dated **th October, ****. I've been waiting for my refund amount since that period, I've be...
Dec 07, 2020 by Swapnil Dilip Kulkarni
I purchased an air ticket of Indigo for my friend and his family through happyfares.in on **th September **** for traveling from Kolkata to Hyderabad and paid Rs. *****.** (PNR/Booking Ref.: VD*I*B). On **th November ****, I received a message ...
Dec 07, 2020 by Amitabha Mukherjee
Hello, I had booked * way flight ticket from Yatra with reference ************* of amount Rs.**** and the flights were cancelled due to Covid pandemic. Indigo has charged zero cancellation fee but Yatra has refunded only Rs.*** and also deduc...
Sep 09, 2020 by Shah Nawaz
i had booked a return ticket from delhi to melbourne and cancelled same in April **** due to ongoing pandemic. Now scene is that even though the airlines (Air India) have refunded the amount(have proof of same,already submitted to yatra) .yatr...
Sep 05, 2020 by Neelamber Singh Mander
Name : Unison Car Transport Company Owner : Dinesh Sharma GSTN : **LDUPS****F*ZP Mobile : **********, ********** Website : http://unisoncartransport.in/ ...
Sep 02, 2020 by Bimlendu Shekhar
I have vacated my room from Colive * months ago and I haven't received my security deposit back completely. They have wrongfully retained my money for some welcome back offer without asking me and now they are not returning it even after multip...
Sep 01, 2020 by Mahija
I had booked flight hyderabad to varanasi and PNR is VLJ*XT for ** April ****. I had raised concern many times to yatra team to refund the amount but there is no response from their side. The amount refund status is still showing under process....
Sep 01, 2020 by Saurabh yadav
I had booked air tickets via goibibo. since March I asked refund .no response regarding my refund I need my money back to the source account ...
Aug 28, 2020 by Vijay chandhar Kankani paramasivam
I had a flight booking done through Flipkart with Indigo . Indigo had cancelled my flight on **th July and i have been following up with flipkart since for the refund. As per their SLA it was within ** days of cancellation i was supposed to get...
Aug 27, 2020 by Amit prakash singh
I have booked my ticket on ** Feb **** and i have cancelled my ticket due covid** on March month **th till now i didn't get my refund so please help to refund it . I believe u as soon i get my refund...
Aug 27, 2020 by Pavithra
Hello, Due to the COVID situation, I am working from home and my daughter is preparing for her NEET. Today is the *rd day my family has gone without broadband connection for no fault of ours. The Airtel team out here has been tot...
Aug 27, 2020 by Albert
I booked a ticket through Cleartrip on Indigo airlines for * passengers on ** February ****. The trip is from Hyderabad to Bagdogra round trip.The dates are *April **** & **April**** return. Because Of covid** pandaemic the Indigo airlines h...
Aug 27, 2020 by DR.SWAROOP KUMAR
I've wrongly booked ticket by swapping first and last name in the ticket on March *th **** for April **th travel. But immediately I called Indigo and Vistara to cancel the ticket, they have agreed to settle ***%refund. But Yatra did not clear t...
Aug 26, 2020 by Mohanaprakkash
I paid Rs **** amount to Makemytrip but they are deducting instant cashback in my refund which is wrong. They already got the full ticket ticket amount from airline but still deducting instant cashback from my refund is not making any sense at ...
Aug 26, 2020 by Prakash
I had booked a ticket on ** th May from Patna to kochi scheduled on **th June **** and cancelled it on **th June **** ...It's been more than *.* months since I had cancelled the ticket but no refund has been initiated by them....even though the...
Aug 26, 2020 by Atul anand
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Aug 26, 2020 by Mukesh Barange
We booked the Indigo flight ticket from bangalore to hyderabad on *th july through Travolook and cancelled the same day.refund initiated next day itself by Indigo airlines but amount didn't credited in our account.they are not responding....
Aug 25, 2020 by Kiranmye
Booking ref no REF ********* from New Delhi to Srinagar, flight is not booked. They (from Travolook) called me and said that " we can't process and we'll initiate a refund in the same account within **- ** working days....
Aug 25, 2020 by Tarapada Patra
I haven't received refund against the booking that I had made through goibibo website PNR:O**JTP which was on *st August **** PNR: Z*WJPS which was on *th August **** Both the tickets were from Chandigarh to Mumbai.I haven't received refun...
Aug 24, 2020 by Kamlesh Laddha
First of all OYO did a fraud by booking and taking a money for a non existing hotel. I reached the place at midnight and searched the whole area but no hotel was there with that name. So I called up OYO to check in some other hotel. So there wa...
Aug 24, 2020 by Rajanikanta Sahoo
Club Mahindra extorted my parents ( Senior Citizens) by selling a product with hidden information and conditions - Locations, Slabs, Annual Charges, International charges and No Season bookings. They got them to sign the check on spot and now r...
Aug 24, 2020 by Soumitra Choubey
Hello i am a student studying in Kazakhstan . I booked a flight for returning home for ** may but in march airlines announced the flight is canceled . Immediately i filed for refund but till now I didn’t get refund . I need to pay my universi...
Aug 23, 2020 by Toufiq
How to file a complaint against Company?