Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Refund not initiated by travolook (Travolook) ^Open

FRAUD, FRAUD,FRAUD Booked a ticket on *nd jan Got automatically cancelled in just a minute Called the customer support, informed money will be refunded in * to * days, Now it's been ** days, didn't received the money back Calling custo...

Jan 12, 2022 by Shubham Anand

Krishna Singh (TRAVO LOOK TRAVEL AGENCY) ^Open

I booked flight ticket on *rd Jan **** on TRAVOLOOK.IN soon after booking tickets got cancelled and they said refund will be initiated within * – ** working days but still waiting for refund…call the customer care every time they say next...

Jan 12, 2022 by Krishna Singh

Flight Refund issue (Flipkart travel) ^Open

I have booked a combo ticket (onward is Spicejet and return is Air India) from Flipkart Travel. Onward flight was cancelled by Spicejet and airline has confirmed that it has been fully refunded. After this was cancelled, I had to manually cance...

Jan 12, 2022 by Anirudh Talakanti

Cancelled ticket not refunded (Cleartrip ae) ^Open

I cancelled the ticket and clear trip not refunding the amount. their replay is not acceptable. all details are attached for your reference....

Jan 10, 2022 by Fahid Machinchery

Refund Pending (MakeMyTrip India Pvt Ltd ) ^Open

My spouse flight was directly cancelled by the Indigo airlines. On ** Mar ****, she had asked to transfer the refunded amount from MMT wallet to her bank account. For the same, she swiftly provided the bank details online. Until end of year ...

Jan 10, 2022 by Eklavya Saxena

Booking com Refund Scam (Booking.com) ^Open

We Had Booked The Swati Hotel, Aarambol, Goa On **th Of December **** At Around *:** Pm For The Dates **th Dec ****- *st Jan **** . After Booking, We Spoke To The Hotel Owner And Because Of Unsurety Of Good Wifi Signal And Rude Behavior, We C...

Jan 09, 2022 by Vitesh Dhawan

Not getting refund from travolook (Travolook) ^Open

I booked flight ticket from travolook on **th Dec and it got cancelled from their side and when i called them they mentioned that i will get my refund within *-* working days. Its close to a month now and still if i call for update they again ...

Jan 07, 2022 by Nitish Priyadarshi

Refund not received (Travolook) ^Open

Booked a flight from Travolook on **th dec and they charged the amount but did not book the flight. After multiple calls and mails, no sign to refund initiation is provided....

Jan 07, 2022 by Rahul Swami

COVID 19 FLIGHT TICKET CHARGES NOT REFUND (Goibibo airlines) ^Open

I HAVE BOOKED FLIGHTS GOIBIBO.COM ON.**.**.**** TRAVEL DATE.**.**.**** CHENNAI TO KOTA KINABALU KUALA LUMPUR & RETURNED **.**.**** KOTA KINABALU KUALA LUMPUR TO CHENNAI BUT DUE TO COVID ALL FLIGHT ARE CANCELLED BUT TILL TICKET COST ARE NOT...

Jan 07, 2022 by MALLIBABU

Unresponsive Fraud and Cheating (Coral Reef Resort Private Limited) ^Open

Booked rooms (by paying advance) in the resort for trip in April **** but could not avail the services owing to COVID and associated lock downs. Although the General Manager then confirmed that we could extend our trip, the resort now has denie...

Jan 07, 2022 by Shreyas Kemparaj

Excess fare charged and collected cash (Ola) ^Open

I took an ola outstation ride from Kukatpally (Hyderabad) to Yerragondapalem (Andhra Pradesh) on November **, **** for my uncle. *) At the time of booking an Ola outstation cab - The estimated fare showing as Rs. *,***/- approximately (Anybo...

Jan 06, 2022 by Siva Kumar Yakkala

Red Season Holidays Doing Fraud (Red Season Holidays) ^Open

On the ** octomber i have visited red season holidays in Jahangirpura, surat. They told me we are giving offer to go for holidays. I have told i have to ask to my father. They told me we can not give you time, If you need time then pay Rs.**** ...

Jan 05, 2022 by Arshad

Cancellation Amount not refunded (Agoda) ^Open

I booked a hotel shivam Bnb in Goa for **th Jan **** to **th Jan ****. My Booking ID *********. But the property owner said I need to pay **% of reservation amount in advance to confirm the reservation and I paid it and they also confirmed the...

Jan 05, 2022 by Sailendra prabu

Ola Sold a car which is pledged in bank (Ola Auto Bangalore) ^Open

I bought preowned swift vxi automatic transmission car from OLQ preowned cars back in October **, ****. Paid them full amount of *,**,*** Rupees online and requested for RC transfer and still no response from Ola side.. I tried to reach mult...

Jan 05, 2022 by SHREYAS SHETTY

Guest severely burnt in sensitive area with boiling water due to negligence of hotel (Lemon tree premier Rishikesh) ^Open

**th December morning , my private parts (anal gland , rectum ) burnt severely as boiling water was coming out of the jet spray. I waited and suffered long but no medical emergency has been arranged by hotel at very moment , then my friend lo...

Jan 04, 2022 by Abhishek Mitra

Refund not received (Make My Trip) ^Open

Legal notice was sent by adv prashant jaiswal on **th June ****, giving ** days time so far no update. Pls check and revert....

Jan 04, 2022 by TRUPTI RAJESH KUNDER

Flight got cancelled but Refund not received (Go First Airline) ^Open

Flight got cancelled one day before and still did not received any refund after ** days. Below are the details. Dear GO FIRST Flyer, Warm Greetings from "Go First". For your PNR O*ZWFP on Go First flight G*-**** from Amritsar (ATQ) to Mu...

Jan 04, 2022 by Gajanan Ramdas Vaidya

Refund not received even after multiple requests (Travolook) ^Open

I had booked a flight ticket on ** Dec **** after payment of the ticket, my ticket got cancelled and I had received a mail that I will get my refund in **-** days but it is now **nd day of my waiting process, their customer care support is not ...

Jan 04, 2022 by ABHISHEK MEENA

Travel Agency Not Doing Refund From My Agent Portal (Riya Cabs & Trip Private Limited) ^Open

I had Agent Portal for Flight & Hotel bookings With Riya Cabs And Trip Pvt. Limited. Company. Website was Agent.riyatrip.com . I booked few of Flight tickets, but now few months Ago they Changed the Portal Website. Now its new name is Fd.Riyatr...

Jan 03, 2022 by Sulinder Singh

Hotel not booked (Agoda) ^Open

I booked hotel on Agoda.com with Booking ID # ********* on **th for **th night stay in Varanasi. On **th at *.** PM I got message from hotel that there is no rooms are available into hotel and you need to book other hotel. I called hotel and th...

Jan 02, 2022 by Ashutosh Pandey

Abhibus and the third party travels denied response for refund (Abhibus) ^Closed

I booked bus service from Kadiri (A.P) to Bangalore in abhibus bus partner Indu-travels on Saturday ** Apr **** with boarding time **:**. However the Bus never came to the Location which I chose and I had to wait for whole night to take another...

May 04, 2021 by B shekhar Reddy

Charged more than billing amount by Ola driver (Ola) ^Closed

I took an Ola Cab from New Delhi Railway station to Gurgaon yesterday at **:** PM. The expected fare was Rs. *** but the driver charged me *** more, that is, Rs. ***. I was travelling alone hence fearing my security I did not argue or fight a...

May 03, 2021 by Aishwarya Singh

Refund not initiated (Yatra) ^Closed

I have rescheduled my flight against which Airlines has refunded my partial amount which yatra is not initiating. Beginning they have sent me an email where they have informed me that they are going to initiate my refund, however, its going to ...

May 01, 2021 by Rohima khatoon

Flight cancellation not refunded by yatra com (Yatra.com) ^Closed

Yatra.Com Has Not Refunded The Flight (*st may **** flight) Cancellation Done On **th April ****. After Few Days I Sent An Email To Yatra.Com. That The Refund Has Not Still Been Done To Account So They Sent An Email Link Saying That I Have T...

May 01, 2021 by Mohan C Gurung

Yatra Domestic Flight refund due to Flight cancelled by AIR AINDA (Yatra Air india) ^Closed

Hello Team, I have raised a refund for two flight tickets booked through Yatra. The refund is initiated as the airlines have cancelled the scheduled flight. Please find attached the confirmation document from the airlines for receiving full...

Apr 30, 2021 by Balu

Refund not done for cancelled tickets (Happyeasygo) ^Closed

I have booked a ticket for * persons from Rajkot to Mumbai in Spice jet through happyeasygo.But the flight was cancelled by spicejet due to operational reasons and they made the refund to happyeasygo.But this agency not yet made the refund to m...

Apr 30, 2021 by Jothikumar Muthuru

Scam (Tenride) ^Closed

On tennride I booked a cab and payed advance of *** for booking confirmation. The owner Bhuvanesh even sent me car number and driver's number as confirmation, next thing in the morning driver number switch off and the Owner bhuvanesh doesn't l...

Apr 29, 2021 by Anurag gajula

Fraud in refunds (Easemytrip) ^Closed

Airline cancelled ticket booked by me for which they agreed to pay an amount of **** inr. The flight was booked through easemytrip and they only refunded me **** inr. After repeated calls and emails to them they are still not refunding the rem...

Apr 26, 2021 by Rajeev Kumar

Refund pending form 2 months (Make my trip) ^Closed

Dear Sir, I booked upgraded holiday package to goa for * nights after consultation with MMT and cancelled Andaman package of * nights at condition that i will get full refund. MMT initiated refund * months back but didn't refunded me till now....

Apr 25, 2021 by Vaibhav verma

Amount Deducted but Bus ticket not confirmed on yatra (Yatra bus) ^Closed

Yesterday I was booking ticket from yatra.com and due to some technical error my amount got deducted but the ticket was not booked, then i tried contacting the customer care of yatra but i was unable to connect with them i also emailed them reg...

Apr 24, 2021 by Moazzam anwer

Yatra bus ticket not booked but amount deducted (Yatra Com) ^Closed

I tried to book a bus ticket from yatra.com but due to some technical issue my amount got deducted but the ticket was not booked and i am unable to reach the customer care of yatra please help me to resolve this issue...

Apr 23, 2021 by Moazzam anwer

Yatra com Refund not received and Therer is no response from Yatra com (Yatra.com) ^Closed

My bus Departure time is Today At **:**PM from Ahmedabad to Junagadh. My bus was cancelled by the operator and .I have requested for refund through email. However, I haven't received any response yet and also Refund Amount.Still There is no re...

Apr 21, 2021 by Milan Gondaliya

Refund relates (Ease my trip) ^Closed

Hi, I had booked a flight for my father and grandmother for the *th of May from IXE-BOM it was a refundable ticket that I booked clearly it was mentioned as refundable cancellation fee will be Rs.***.Due to the ongoing covid situation and ca...

Apr 17, 2021 by Krish Sharad Shetty

Amount not refunded (Travolook) ^Closed

Flight booking made on ** Dec****. The booking got cancelled from agency side quoting change of flight charges. Assured refund within ** says. amount Not refunded till date....

Apr 09, 2021 by Rai

My ticket cancelled and fare not refunded (Travolook) ^Closed

I booked flight ticket by travolook, my money was cut but ticket not booked, I got a call from travolook that we will refund your money, but I did not get it . Reference no. Is REF*********...

Apr 08, 2021 by Ankur Manav

Money not refunded (Ixigo irctc) ^Closed

I have been tried to book. My ticket on ixigo irctc by the process I have paid money to ixigo but the money doesn't sent to irctc and tickets have not booked.Even the money is not refunded to me...

Apr 08, 2021 by Rajkumar

Refund not received (Happyeasego) ^Closed

I had an Airasia flight on **th of May ,**** from Pune to Kolkata which got cancelled due to covid. PNR -D*U*JJ. Booking agent- Happyeasygo Order ID ****************** I raised a refund request on **th September but has not got the refund y...

Apr 08, 2021 by Aditya

Cancellation done automatically (Yatra Air india) ^Closed

My e ticket number is ************* PNR HR*MV, but I couldn't do web check in later on I came to know that the ticket has been cancelled by yatra.com but I didn't receive any refund and I did not want to cancel the ticket. ...

Apr 07, 2021 by Soumyabrata Jana

Pending refund on my flight booking (Travolook) ^Closed

Regarding Travolook booking reference number :REF********* Dear Sir/Madam, This is to inform you that my return flight has been cancelled by Indigo ( from Bhubaneswar to Jaipur) in the month of january **** & I have not received my booking am...

Apr 06, 2021 by Durga Madhab Mishra

Refund amount (Travolook) ^Closed

I booked my flight ticket on * Dec ****, and they cancelled my ticket and told me the amount will be refunded in **working day but still i am waiting for my refund and now they did not responded properly....

Apr 05, 2021 by Vivek Singh