Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Tour Advance Not yet refunded ( Amazing Uttarkhand Haridwar) ^Open

Tour booked in March ****. As requested by tour operator Rs **,*** advance paid . .Then Covid breakout . All tours cancelled . He is not refunding the amount many follow ups but no response ...

Nov 10, 2022 by RAJENDRA KHANAPURKAR

HOLIDAY PACKAGE (THOMASCOOK INDIA LTD) ^Open

I had booked a holiday for my family(including my parents/kids/wife)in Feb **** from above vendor. As the COVID *st wave pandemic struck we could not travel and accordingly we asked for reimbursement but the company denied and asked us to post...

Nov 09, 2022 by DR GURULINGESH METIPATIL

Cancelled hotel booking not refunded (Agoda Booking) ^Open

*. I booked a Holiday at Ranthambore Tiger Inn Resortl for dates **-** Oct ***** via a Travel Agency Agoda website with booking ID ********** for Rs *****.** .The condition was that no charges will be levied if cancelled before ** Oct ****. Du...

Nov 08, 2022 by Niangngaihkim Tonsing

FLIGHT TICKET REFUND NOT RECEIVED (Goibibo) ^Open

I have booked a flight with GOIBIBO on *th August and Cancelled on *th Aug **** within ** hours of booking. GOIBIBO BOOKING ID: GOFLIMTD************** LUFTHANSA FLIGHT NUMBERS: FLIGHT PNR: SYLX*T FLIGHT NUMBER: LH-*** on *th Oct **** (Fro...

Nov 08, 2022 by SriKavya Chavali

REFUND NOT RECEIVED FOR 4 MONTHS AFTER SEVERAL INTERACTIONS (Travolook (Www.travolook.in)) ^Open

I had tried to make a booking on travolook.in on **JULY**** for myself BHARATH NARAYAN SANGAMESWARAN with reference number REF*********. Payment was done with my debit card for rs **,*** and immediately after debiting the amount, the booking wa...

Nov 08, 2022 by BHARATH NARAYAN SANGAMESWARAN

Not getting refund (Happyeasygo.com) ^Open

My flight was cancelled by Airlines (Go first). And I have requested for refund. Now it's around *months and I haven't received any refund just assurance from the company. every week they say they will refund me on Wednesday, but nothing hap...

Nov 07, 2022 by Biplav kumar

Flight Refund not received (Happy Easy Go) ^Open

Dear Sir, I have made ***% refunded flight ticket through Happy Easy go. In case of cancellation , you will get ***%money back. I have cancelled my ticket but they are not refunding my money back. MY PNR - DE*C*Q Airline - Spicejet ...

Nov 07, 2022 by Nikunj Patel

Rohan Dubey (Easemytrip) ^Open

Hours before reaching the bus stop, I called the bus conductor to enquire on the bus and to my surprise he said he doesn't work with EMT anymore. Upon reaching the bus station and asking around, everyone was saying that Choudhary travels used...

Nov 06, 2022 by Rohan Dubey

Not generating invoice for my taxi rides (Ola) ^Open

I use ola app to book any cabs or autos to travel from office to home. So, for my last * rides, I'm not able to get invoice and this invoice is important such that I can get reimbursements for my bills. When I reach Ola support, they provide me...

Nov 06, 2022 by NAVEEN N

Insignificant outstanding payment (ZoomCar) ^Open

I booked zoomcar and paid entire amount of booking and fare. I also Recieved zoomcar mail of acknowledgement of no outstanding amount. Then, after few days they started circulating messages about outstanding payment and their legal team started...

Nov 05, 2022 by Anurag Sharma

Hotel Cancelled after Booking with no information (Agoda Booking) ^Open

I had booked a Hotel in Dubai through Agoda in September ****, Once in doubt i requested for Confirmation from Hotel itself, After Several reminders No mail was answered from Hotel. I asked for the same, They informed me that my booking got ca...

Nov 05, 2022 by Joney Dua

Outstation Ride The Driver Entered Incorrect Odometer Reading (Ola Cabs) ^Open

Hello Team, There has been fraud done by OLA cab driver on July **, ****, I tried connecting with them several times but no response. Without even showing driver entered the km and I couldn't do anything about it( as I was loading and unload...

Nov 03, 2022 by Umang Agarwal

Regarding Refund (Happyeasygo.com) ^Open

I tried to book air ticket from happyeasygo.com on **th October for Imphal to Delhi, but after making the payment ticket was not issued. I have tried calling them, sent email, posted in their social media accounts but no one response. I spent m...

Nov 03, 2022 by Moirangthem tamphasana chanu

Bus Journey Cancelled (Sai Rucha Tours and Travels Red Bus) ^Open

I have booked my Journey **/**/**, *:** PM via Red Bus from Ahmednagar to Mapusa Goa. I have opted for Sai Rucha Tours and Travels. Below are the detials of the confirmation via email and whatsup Ticket Number: TRBA******** | PNR No: ********...

Nov 03, 2022 by Sadhana Rahul Shelar

Fraud pavitra devbhoomi tour and travels (Pavitra Devbhoomi Tour And Travels) ^Open

Company name -Pavitra Devbhoomi tour and travels company mail id -pdbtourandtravels@gmail.com company Mr Manoj And Himanshu contact no -**********/********** date of booking -**/**/**** I have paid amount -***** receive only -*****. I had bo...

Nov 03, 2022 by MOHIT KAGRA

Fraud in selling membership (Country Holidays Inn Suites Pvt Ltd ) ^Open

Resolution demand: *. Refund *. Damages & compensation against mental harassment. *. Apology from CHIS Employees (Mr. Amit Verma, Ms. Deepali, Ms. Kiran, Mr. Balal, Mr. Mukesh) We took the membership plan on ** June **** from CHIS noida ...

Nov 02, 2022 by Anu Sethi

Travalook not refunding booking amount to bank (Travolook) ^Open

While booking my ticket was not booked but payment of **** was done and deducted from my debit card. After * month , travolook has refunded amount in travolook wallet but not refunding to my original bank account. They are un-ethically using ...

Nov 02, 2022 by Amit Saini

Defective car was provided and refund not issued (Zoomcar India Private Limited) ^Open

I Have Booked A Zoom Car For **th September With The Booking ID: JPSN*FIFW... Upon Going To The Pick Up Location...I Found That The Car's BRAKE Is Not Working ...I Contacted The Customer Support And He Admitted That Car Has Brake Repair Issue ...

Oct 30, 2022 by Anjaneyulu

Property Handover Issue (Oyo) ^Open

Property complete handover is pending, numerous dues, damages, bills, etc haven't been cleared....

Oct 28, 2022 by Sanjay Jaiswal

OYO ROOMS AGENCY MISCONDUCT (OYO ROOMS AGENCY) ^Open

MYSELF MR RAMESH KUMAR A CUSTOMER OF OYO ROOMS AGENCY BOOKED AN HOTEL WITH OYO ROOMS BY USING MY LOGIN ID WITH MOBILE NUMBER ********** WELL IN ADVANCE AT OOTY, TAMILNADU HOTEL NAME IS COLLECTION O **** ORCHID INN WHICH I BOOKED FROM ** OCT TO ...

Oct 27, 2022 by RAMESH KUMAR

Yatra not refunding booking amount (Yatra Com) ^Closed

Hi, I am registering this complaint second time. It has been ** days since I cancelled my hotel booking from yatra. Every time they ask me to wait for * days and still there is no refund after so many mails, I have written to them, there i...

Jun 17, 2022 by Monika Agrawal

Yatra com refund (Yatra.com) ^Closed

Hi all, Its been over * months that I am waiting for my refund from yatra.com I spoke to the customer service agent and received an email confirmation that the refund will be issued within *-** days. I am still waiting for the amount to be r...

Jun 17, 2022 by Poonamjit Kaur Bhatia

Not getting refund from Yatra for my cancelled flight (Yatra) ^Closed

I have cancelled my booked flight tickets from yatra.com , but I haven't got my refund amount from Yatra . I have confirmed with airlines they have already refunded my amount to Yatra . Please find my PNR number - D**SHD Kindly help in t...

Jun 16, 2022 by Isha

No refund received (Yatra Hotels) ^Closed

I've booked a hotel room on **th May ****. The hotel refused to book a room by yatra. They said that they have no connection with Yatra. No rooms were booked by yatra But i paid to yatra. Its been * days. I want my refund soon ...

Jun 16, 2022 by Nazrin

Refund not received (Yatra) ^Closed

Yatra is not refunding my cancellation amount. I cancellation my indigo flight and was supposed to get refund but they’re sending fake emails of refund but not processing it. It is confirmed by indigo that they have already processed the refu...

Jun 16, 2022 by Huma Tanweer

REFUND OF FAILED PAYMENT (Make my trip) ^Closed

I made a payment through MMT website for a holiday package on **-Jun-****. The payment was made through SBI net banking for Rs. *****. While the bank showed a successful status after the payment, the payment was not captured at MMT end. I have ...

Jun 15, 2022 by Anubhav Nidaria

Refund amount not received (Yatra) ^Closed

I Booked my flight on June * in yatra due some reasons i cancelled my ticket immediately.Till now i haven't received my refund amount. please help me....

Jun 13, 2022 by Vinay

Amount deduction without ticket getting booked (Yatra Air india) ^Closed

I had booked flight ticket from bagdogra to deli for dept on **th of june. The transaction amount was dedu ted but ticket not booked. There is no msg from yatra of booking failure or anything. Although I have my e statement frm bank confirming...

Jun 13, 2022 by Tenzin Ngawang

Refund not credited (Yatra Hotels) ^Closed

I have booked domestic hotel in Delhi from yatra app which I downloaded in Play Store, But due to change in the plan i had to cancel the booking and claimed a refund in bank account and yatra successfully cancelled my booking but it haven't ask...

Jun 12, 2022 by Shivateja

Refund not initiated (Yatra Hotels) ^Closed

Jun 12, 2022 by Shivateja

Refund against cancelled hotel booking (Yatra Com) ^Closed

REF #************* BOOKING cancelled with in an hour...

Jun 08, 2022 by Gaurav Chawla

Refund not issued (Easemytrip.com) ^Closed

I had purchased a flight ticket from easemytrip on ** april. The airline cancelled this ticket and told me that full refund will be issued for this ticket however the request should come from travel agent since this ticket is booked on easemytr...

Jun 07, 2022 by Tushar Matondkar

Yatra Refund money (Yatra Com) ^Closed

I have booked ticket twice on yatra done payment through phone . Each time amout **** Rs got deducted my ticket are not booked neither confirmation message I got so want my refund to respective account....

Jun 04, 2022 by Pravin Junghare

Bus breakdown and mental torture (Orange Tours and Travels) ^Closed

Hi i booked a sleepr, Ac, single berth Ticket for my wife Praneetha D from Hyderabad to Tirupati (journey date: **-**-****, *pm ). I booked her a that bus(Cost Approcimately Rs.**** ) because it has wifi, AC so that she can work and lower sing...

Jun 03, 2022 by Bathalapalli Anirudh Reddy

Refund claim of flight ticket due to flight cancelation (Yatra.com) ^Closed

Hi, I had booked a flight with a date of Journey **rd May for New Delhi to Kolkata (PNR No. NFTCHV). But due to some reason the flight had been canceled. So I talked to the airline customer care executive to cancel my ticket for a full re...

Jun 01, 2022 by Kumar ravi prakash

Refund (Yatra) ^Closed

They have not refunded my money till now....

May 31, 2022 by Aiswarya S R

Refunding (Yatra) ^Closed

Sir... I booked a hotel room on **th May and cancelled after one hour. They haven't refunded till now. I doubt whether it is fake. ...

May 30, 2022 by Aiswarya S R

Refund not initiated (Yatra.com) ^Closed

I canceled a ticket on Yatra.com. I was supposed to my refund in the "Ecash" account. The website said the refund would be instant. They also stated that the return would be initiated in ** hrs. Its een well over ** hrs and no response has been...

May 30, 2022 by Arjun Chakraborty

Name correction of flight ticket (Easemytrip.com) ^Closed

I made a mistake while booking a flight from mexico city to paris, i put the surname in given name, after realzing the mistake i am constantly following up with easemytrip and they saying it is a name change and not name correction. I have shar...

May 29, 2022 by Tushar Matondkar

Refund against train cancellation (Yatra.com) ^Closed

I booked train tickets and i didn't get any seat and IRCTC clearly mentioned that tickets get cancelled and You are free to get refund from agent i.e. yatra.com but I'm totally embarrassed and fed up with the system and did not get refund yet ...

May 24, 2022 by Ravi Kumar Dhabas