Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation,due to its immense population, is one of the most widely used in the world. For travelling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used travelling apps in the India. Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same. The most commonly used travelling agencies in India include MakeMyTrip, Cleartrip, Yatra, Goibibo, Thomas Cook, Cox and Kings etc. Apart from these big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc. One should only book their hotels/flights via trustworthy sites as mentioned above to avoid getting duped. However, sometimes even these reputed travel companies commit an error. So how to complaint against these travel agencies? Firstly all these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
redBus Customer Care Number - 1860 121 2102

Moreover, you can write an email explaining the entire incident, if they do not respond then you can approach the consumer forum. Now switching our attention to Ola and Uber. The most common types of complaints regarding them include overbilling issues and not returning the left item in the car. The customer care number of Ola is 09 884 2437 whereas customer care number of Uber is 1300 091 272. Moreover, if this dosen’t help then you can approach the consumer forum. We at Voxya help prepare the case documents for approaching consumer forum. We generally receive about 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

No response form Air india regarding cancellation postponement of tickets (Air India Airlines) ^Open

We have booked flight tickets using Air india website from Vijayawada to tirupathi on March **nd and return flight on **th March from Tirupathi to Vijayawada,Due to Corona out break and as per the government guidelines and TTD guidelines we hav...

Mar 18, 2020 by K Raja Rajeswari

Flight cancellation by airline not refunded (Goibibo) ^Open

I have booked flight ticket from Kuala Lumpur to trichirapalli on **th and return back on **st March ****. Due to corono virus spread, India ban flights from Malaysia and my flights were automatically cancelled by air Asia. Now goibibo not refu...

Mar 18, 2020 by BALAJI ARUMUGAM

Oyo not refund my money (Oyo) ^Open

I have booked Oyo hotel Jagdish for one day. When we checked in they said they will not take Oyo bookings but I was already paid money . Then I was calling Oyo customer care they said that they will initiate my refund but till now Oyo was not ...

Mar 18, 2020 by Sheetal verma

Refund for a cancelled Trip Due to coronavirus (GSK World Travels) ^Open

Hello, My Trip Was Planned From ** To **-Mar To Andaman. But I Came To Know On **-March That The Government Is Banning All Tourist Activities In Andaman From **-** Apr, The Same Was Communicated To The Owner Of Travel Agency GSK World Travel...

Mar 18, 2020 by Akash Jangid

Complain against MMT (Make My Trip) ^Open

Hey, This is to bring to your notice that I haven’t received the refund for the trip that I have cancelled on */**/**. I have already told somebody from MMT team the reason for the cancellation. I am again putting it here. “I have a...

Mar 18, 2020 by Anupama rawat

Cancellation of Club Mahindra membership (Club Mahindra holidays and resorts India ) ^Open

I joined club Mahindra (white studio) membership in October ****. And in December **** I decided to cancel the membership, without availing a single holiday package, as I realized that the membership was not as per my expectations to say the le...

Mar 18, 2020 by Alan Roy Jyrwa

Tourism Banned due to Coronavirus (GSK World Travels) ^Open

Hello, My Trip was planned from **-Mar to **-March to Andaman. But we came to know on **th that the government is banning all tourist activities in Andaman from **th to **th April, the same we communicated to the Owner of travel agency GSK ...

Mar 17, 2020 by Akash Jangid

Online transaction failed but money got deducted (Make My Trip.com) ^Open

I tried booking a flight from Delhi to Dimapur on the **th of March **** using online transaction and meanwhile I was making the payment, the payment failed and no tickets were booked but money was debited from my bank account and i still haven...

Mar 17, 2020 by Apong

Not funding holiday package amount (Regalia Corporate Service Pvt. Ltd.) ^Open

One day, i had received call from Regalia Corporate Services Pvt. Ltd. Hinjewadi Pune. They told me you have got gift. Please collect your gift from our office. I ignored their thing. But, they was regularly taking follow up of me for collect g...

Mar 17, 2020 by Vinod Vitthal Dhome

Mislead and misinformed by Oyo support team (Oravel Stays Private Limited) ^Open

I did an early checkout from an OYO hotel in retaliation to lack of hospitality and support that I received. The hotel reception refused to checkout early citing that there is a system issue. Then I called customer support and they post dated m...

Mar 17, 2020 by Parvaz Bhaskar

Refund for cancelled flights (Make My Trip) ^Open

My booking dated **th Dec **** in Jet Airways through Make my Trip was cancelled by the Airlines. Make my Trip has not refunded my money till date. Lately they have stopped communicating on this....

Mar 17, 2020 by Tamal Baran Das

Bus Ticket Booking Cancelled (Goibibo Paulo Travels) ^Open

I didn't get value of my money which i given for the bus tickets. I have Paid (Net Amount Rs.****/-) I have booked my bus tickets on * Feb **** for March **th, ****, for Goa to Mumbai. Bus Departure time was **:** hrs mins, I have booked * Tick...

Mar 17, 2020 by Prakash Soni

Makemytrip not giving a refund (Makemytrip) ^Open

My flight was cancelled by the airline Lufthansa. Makemytrip is not giving me the option to claim for refund or even showing the cancelled flight in the website/app. even though the airline is ready to refund, MakeMyTrip is not giving me the op...

Mar 17, 2020 by Smitha Nittur Gopal Krishna

Did not get a refund due to cancellation of Filght on account of COVID19 spread (Make My Trip Pvt Ltd) ^Open

I had booked a flight from Bombay to Amritsar. Now due to the outbreak of Novel Corona Virus the Govt. of India has advised to all the people across country to self quarantine themselves. In such a situation we had no choice but to cancel our ...

Mar 17, 2020 by Pratikhya Nanda

Pathetic charges service provided (Travel Triangle ) ^Open

Hi, I have gone Kerala for vaccation via Travel triangle is a Trip planner company, they take *** Rs for giving assurance about the quality and there services. One of the agent of him named Aryan travel planned my trip. During my trip in allep...

Mar 16, 2020 by Shivanshu Misra

Goibibo COVID 19 Flight Refund against proposed cancellation reschedule of flight (Goibbo) ^Open

I have booked flight from Hyderabad to Thailand and Bangkok to Hyderabad for the month of April in Air Asia. But due to Covid ** threat I have been contacting Goibbo several times for cancellation or reschedule and ll their IVR are busy ****. A...

Mar 16, 2020 by Suprabha Behera

REDBUS MADE ME BOOK A WRONG BUS IN KARNATAKA FOR MY JOURNEY FROM TAMIL NADU (Redbus) ^Open

I have booked a bus on REDBUS app for my journey from KATPADI ( Tamil Nadu ) to Hyderabad on **/MARCH/****. But on the day of the travel when I called the bus operator I came to know that the bus was actually from Katpady( Karnataka) to HYDERAB...

Mar 16, 2020 by Sahit

Taj india resortsdenial of services after full payment for 5 years (Taj India Resorts) ^Open

They offered us a membership of * years for hotel bookings in January. At the time of seeling we were told that bookings will be provided within ** days. They promised us free international tickets also. When we emailed them to book for March...

Mar 16, 2020 by Navdeep Kaur Bhinder

Refund not initiated (Goibibo) ^Open

I had paid money to book two tickets from Howrah to Kanpur via Rajdhani Express on **rd February **** from GoIbibo app.However,they were not able to book the train from IRCTC and hence were supposed to instantly initiate refund.They provided an...

Mar 15, 2020 by Rishav Giri

No services provided (Country Vacations) ^Open

Hi, We have paid Rs. ****** to country vacations for domestic+international holidays. First manager told that we can pay some amount and rest amount we can pay within *-*years. We paid Rs. ****** that time.. When we asked for international c...

Mar 15, 2020 by Amit Kumar

Extra money charged (Hotel yellow pagada) ^Closed

We booked * rooms for * people for **** and reconfirmed it after reaching the hotel but they charged us double after our stay ended denying the talk about the rs.****/room...

Nov 22, 2019 by Sandeep kumar jain

Money refund issue (Shreenath travel) ^Closed

booked the ticket for journey from Shirdi to Vadodara on ** Oct ****, but travels agency owner called me and inform me that his bus is broke down, so bus is not able to visit to shirdi and told me also that, your money will be refund with i......

Nov 21, 2019 by Raosaheb sangale

Oyo Refund not done (OYO Rooms) ^Closed

Hi , I have booked resort through oye and when i reached the property , they denied saying that from past * months they are not accepting any oyo booking .Later had a discussion with customer car executive , they have agreed for cancellation an...

Nov 21, 2019 by Anoop KR

Unexplained charges by oyo life (Oyo) ^Closed

First before check-in they said no extra charges need to pay except electricity bill which is not more than ***/month/person and now they are charging ***+ per head and some **** maintenance fee and **** as gst , never they said these charges w...

Nov 20, 2019 by Varun

Money of Rs 6768 deducted but ticket not booked onat 6 11 pm (Ease my trip) ^Closed

While booking air ticket through easemytrip yesterday first transaction of amount Rs, **** has been deducted from my syndicate bank account but ticket not booked at *.** PM on **.**.****, again I was booked the tickect and same amount of Rs, **...

Nov 19, 2019 by AMBIKESH KUMAR MISHRA

Double charge on single ride (Ola Cabs & Ola Money) ^Closed

Hi, **/**/**** i taken ride from cyber gateway to chandanagar. When i taken ride it shows ***rs and when i am getting down it was reduced to **rs. Before starting the ride driver asked how much it is showing. I said ***rs. After my ride started...

Nov 18, 2019 by Mounik

Trip started and ended without passenger and got billed for that (UBER) ^Closed

I had booked the Uber Auto on **th Nov **** at around **:** am from the destination: Lido Mall, Swamy Vivekananda Rd, Halasuru, Bengaluru To: SR Layout Murugeshpalya, Banglore And the expected fare was around between Rs. ***-*** as shown ...

Nov 18, 2019 by Ratish Ravindran

Hotel location is not same (Goibibo) ^Closed

Hotel i booked and hotel actually located is not same...

Nov 18, 2019 by Hari krishnan

Ola postpaid invalid charges (Ola Cabs) ^Closed

I notice ola charging me unknown post and amount of **** when I have not done that transaction at all.Even if I see the transaction details I don't see the break down for this transaction.I have been due diligently paying the driver from my wal...

Nov 17, 2019 by Nirja k

Money not refunded (OYO Rooms) ^Closed

I online booked hotel room Stay@home in Pune on OYO portal and and made payment of Rs *,***/- on **/**/** for the period **/**/** to **/**/**, booking Id NTMZ****. While I reach Hotel for check in , Hotel manager denied by saying there is no ro...

Nov 17, 2019 by Durgesh Singh

Money not refunded (Goibibo) ^Closed

Hi, I had booked a Jet Airways ticket for travelling date ** Jun **** from Mumbai to Lucknow with PNR No. BCTLRB**. Due to airlines crisis my journey got hampered and I was unable to travel. Its been now going to be * months but I havent rec...

Nov 16, 2019 by Mohammed Abdulsatter Vaid

Holiday package cancellation, amount not refunded (Club Resorto Hospitality Ltd) ^Closed

I attended Club Resort Hospitality Ltd's promotion plan in Fortune Inn Grazia, Ghaziabad on ** July **** where travel staff narrated attractive offers on holiday plans and we got convinced to take Rs.***** holiday plan. After I made a payment, ...

Nov 16, 2019 by Shobhit Kumar

Refund not provided (RedBus India) ^Closed

I was booking a ticket from Pune to amravati, Maharashtra. Money was deducted from my account using upi but no ticket issued to me. It's been more than * days but money is still not refunded. And the bank says that they can't do anything in thi...

Nov 14, 2019 by Ayesha s

Refund not provided (IRCTC) ^Closed

We had booked a full Bogie (Compartment) in Train, that time they had taken ***** deposit amount which they sid they will return after completing the journey. they even took the bank details from us ad they will refund the deposited amount but ...

Nov 14, 2019 by Bhavesh Batawale

Amount Debited but ticket not booked (Cleartrip) ^Closed

I have done Flight booking from Cleartrip on **th June and payment was done from ICICI credit card. Amount was debited and ticket was not booked. I have instantly confirm with ICICI customer care and they confirm that if ticket was not booked t...

Nov 14, 2019 by Ravi Tanwar

Refund and received (Yatra.com) ^Closed

I when I was playing for a trip with yatra.com They asked me to pay a certain amount without planning anything, (when I was still looking at itineraries,) just to lock the dewali offers.I asked them if the amount is ***% refundable and if I ca...

Nov 13, 2019 by Awaiz Khan

Paid twice to ola driver (Ola cab delhi NCR) ^Closed

I paid twice for the ola trip#CRN **********. First I paid from paytm UPI to the driver, but somehow it was not reflecting to his account immediately. We waited for some time and since it was middle of night, he asked me to pay again in cash an...

Nov 13, 2019 by Ravi Shankar Choudhary

Seats not provided (Goibibo company ) ^Closed

I was traveling from bhopal to Mumbai by flight air India flight number A* ***, or boarding no. ***, seat no. **b,and my ticket and seat booked by goibibo, but goibibo already deducted money onw my account, for seat or travel, goibibo couldn'...

Nov 13, 2019 by Pancham singh

Refund not provided (Yatra.com) ^Closed

We had paid Rs.*** two times for seat booking in indigo. This was refunded to yatra.com. yet yatra has not refunded to us...

Nov 13, 2019 by Arun Raman

Refund not approved (Legendbusservice) ^Closed

Http://www.legendbusservice.com/ This bus operator is not approving my refund since * days. Contact person - Lalit Sharma Contact no. - ********** Following is the problem happened and irresponsible behaviour - I Booked A Bus Ticked...

Nov 12, 2019 by Amit Kumar Sharma