Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Holiday package not delivered (starindiaholiday) ^Open

I had booked *night * days holiday package from star India holiday in November ****. But still they had not confirmed my package. Niether they are picking the calls nor replying on WhatsApp. ...

Sep 29, 2022 by Deepak Vohra

Confirmation of hotel booking ( MYTT Beach Hotel Pattaya Thailand) ^Open

sir i have booked MYTT Beach Hotel Pattaya through Agoda for * days i.e **.**.**** to .*.**.**** in the name of Gurinder Singh Sethi and Mrs. Vinder Kaur Sethi. I need confirmation of hotel booking on coloured letter head of the Hotel. Bookin...

Sep 29, 2022 by GURINDER SINGH SETHI

Ticket is not raised and refund not initiated (Agoda and OYO) ^Open

I had booked a hotel and paid the amount online, and when i reached there , they told me no rooms are available and i have to cancel that. But there was no any option to cancel because booking was already confirmed. And when i called OYO, they ...

Sep 26, 2022 by Pursottam Raj

ClearTrip charged excess amount for Adult in Hotel booking but providing no service for the paid am (Cleartrip Pvt Ltd ) ^Open

Have booked the hotel Holiday Inn NEw Delhi International Airport from **th Sep to **th Sep for * adults through travel portal cleartrip. While I made the booking for * adults and paid extra for it as well but the booking voucher sent by cleart...

Sep 26, 2022 by Shrey Krishna

Refund not paid (Travolook) ^Open

I had booked a ticket amounting to Rs **** on Travolook website on ** July ****. Just minutes after the amount was paid and booking was done, I got a message stating the booking is cancelled from the website's end. After that, I've been continu...

Sep 25, 2022 by Anirudh Bhat

Declining refund for double charging for ride (Ola) ^Open

Due to Ola's system issue, I had to pay twice for a single ride that i had taken. When I raised a complaint for the refund of the double payment, Ola support replies by stating that since ride was taken more than a month back, they will not be ...

Sep 25, 2022 by Dhaval Shah

Issue with bookings (Ease my trip com) ^Open

We had booked a ticket for Delhi to Mumbai on **th of September ****, vide PNR IVER*E, through Ease my trip..we were told to follow the link and via email for rescheduling our flights by cs rep and it would get done. The rescheduling was to ...

Sep 24, 2022 by B R IYER

Refund Not received (TRAVOLOOK.IN) ^Open

I booked an online Air Ticket with Travolook on June **th and they canceled it from their end. I was waiting for my refund but customer support kept replying it would come in the next *-** days. After that my credit card got blocked now I want ...

Sep 21, 2022 by Pradeep Bhausaheb Chaudhari

Train delay for 18 hrs Train no sep (Indian Railways) ^Open

Train no : ***** Okha - Shalimar reached destination after ** hrs delay. No proper announcement at boarding station rourkela and train diversion as well....

Sep 21, 2022 by Karthick S M

Flight ticket Refund not given (www travolook in) ^Open

I had booked flight ticket on **/**/**** on travolook but after payment they cancel my ticket and they telling me it will refund to you. but still not refunded to me. always their two statement, one of we have done processed and second money is...

Sep 19, 2022 by Jitendrakumar Patel

Wrongful restraint from travelling in metro women harassment and theft (Hyderabad metro rail) ^Open

I am regularly travelling using metro in Hyderabad,I have filed a criminal case pending against one rapist Nishanth in Manoranjan complex court just under Gandhi Bhavan Metro station and I attended hearing on **/**/****.I booked my ticket throu...

Sep 16, 2022 by Vidhya g

Hotel is not giving refund for a advance paid booking by clear trip (Sayaji Hotels (PUNE) Limited) ^Open

I booked * rooms in Hotel Sayaji Pune via Cleartrip and HDFC smartbuy on **th September and for **th sep to ** september. Due to bad climate I failed to travel and not checked in hotel. At the time of booking they never told that this is non re...

Sep 14, 2022 by Anand Tewari

Debit Card EMI Fraud by Royal Club International (Royal Club International) ^Open

I went to Goa with my wife, some of Royal Club International Sales representative try to pitch me for there marketing scheme by giving us free offer if we listen to there business plan. They said in there whole conversation that they are tie u...

Sep 12, 2022 by Aman

Refund (Travel Company) ^Open

On **th May ****, we had a call with Hamsafartrip, a travel company, to book a trip from **th May to for south hills ** days. As per the call and emails, the company asked me to pay Rs ****/- in advance. So, I made an advance payment of ****+**...

Sep 10, 2022 by Sayali Kishor Patil

Refund not received (OYO Rooms) ^Open

My money is deducted, booking is cancelled but I did not receive any refund of *** rs. when contacting the company, the agent just put the call on hold and later disconnect. It has been ** days since they are delaying the refund. booking id; RW...

Sep 09, 2022 by Parimal Korde

Money not refunded (Makemytrip india Pvt Ltd) ^Open

We booked a home stay at Narkanda through MakeMyTrip, fore which we paid in advance for * nights stay + three meals every day a total of Rs, **,***/- . When we reached the home stay we realised that it was drastically different than what the p...

Sep 08, 2022 by Ramnique Singh

Bus not provided as booked (Red Bus and Amazon) ^Open

I booked ** tickets of an AC bus on Amazon on August **, **** to travel to Roorkee from Jaipur on August **, ****. The bus was to be provided by Kalpana Travels Jaipur and booking partner was Red Bus. The scheduled time was *.** PM on August *...

Sep 06, 2022 by Anil Sharma

Refund from Travel Triangle not received (Travel Triangle ) ^Open

N Reference To Booking ID: ******* I Have Planned A *d/*n Trip To Port Blair-Havelock-Neil Island (Accommodation And Local Transfer Etc As In Quote) Through TravalTriagle And Partner YOUR DREAM JOURNEY (Http://Www.Yourdreamjourney.In/) From A...

Sep 06, 2022 by Akanksha Dwivedi

Redbus Train ticket refund (Redbus) ^Open

Pnr ********** I received sms from irctc saying ***** is late by * hrs. Since i had important meeting (death ceremony), i had to book another ticket and cancel Pnr **********. I went to redbus and redbus showed estimation of *** as refund, so i...

Sep 01, 2022 by R Sarala

Wrong bill (Ola Cab ) ^Open

...

Sep 01, 2022 by vikram bera

No refund received (Yatra Hotels) ^Closed

I've booked a hotel room on **th May ****. The hotel refused to book a room by yatra. They said that they have no connection with Yatra. No rooms were booked by yatra But i paid to yatra. Its been * days. I want my refund soon ...

Jun 16, 2022 by Nazrin

Refund not received (Yatra) ^Closed

Yatra is not refunding my cancellation amount. I cancellation my indigo flight and was supposed to get refund but they’re sending fake emails of refund but not processing it. It is confirmed by indigo that they have already processed the refu...

Jun 16, 2022 by Huma Tanweer

REFUND OF FAILED PAYMENT (Make my trip) ^Closed

I made a payment through MMT website for a holiday package on **-Jun-****. The payment was made through SBI net banking for Rs. *****. While the bank showed a successful status after the payment, the payment was not captured at MMT end. I have ...

Jun 15, 2022 by Anubhav Nidaria

Refund amount not received (Yatra) ^Closed

I Booked my flight on June * in yatra due some reasons i cancelled my ticket immediately.Till now i haven't received my refund amount. please help me....

Jun 13, 2022 by Vinay

Amount deduction without ticket getting booked (Yatra Air india) ^Closed

I had booked flight ticket from bagdogra to deli for dept on **th of june. The transaction amount was dedu ted but ticket not booked. There is no msg from yatra of booking failure or anything. Although I have my e statement frm bank confirming...

Jun 13, 2022 by Tenzin Ngawang

Refund not credited (Yatra Hotels) ^Closed

I have booked domestic hotel in Delhi from yatra app which I downloaded in Play Store, But due to change in the plan i had to cancel the booking and claimed a refund in bank account and yatra successfully cancelled my booking but it haven't ask...

Jun 12, 2022 by Shivateja

Refund not initiated (Yatra Hotels) ^Closed

Jun 12, 2022 by Shivateja

Refund against cancelled hotel booking (Yatra Com) ^Closed

REF #************* BOOKING cancelled with in an hour...

Jun 08, 2022 by Gaurav Chawla

Refund not issued (Easemytrip.com) ^Closed

I had purchased a flight ticket from easemytrip on ** april. The airline cancelled this ticket and told me that full refund will be issued for this ticket however the request should come from travel agent since this ticket is booked on easemytr...

Jun 07, 2022 by Tushar Matondkar

Yatra Refund money (Yatra Com) ^Closed

I have booked ticket twice on yatra done payment through phone . Each time amout **** Rs got deducted my ticket are not booked neither confirmation message I got so want my refund to respective account....

Jun 04, 2022 by Pravin Junghare

Bus breakdown and mental torture (Orange Tours and Travels) ^Closed

Hi i booked a sleepr, Ac, single berth Ticket for my wife Praneetha D from Hyderabad to Tirupati (journey date: **-**-****, *pm ). I booked her a that bus(Cost Approcimately Rs.**** ) because it has wifi, AC so that she can work and lower sing...

Jun 03, 2022 by Bathalapalli Anirudh Reddy

Refund claim of flight ticket due to flight cancelation (Yatra.com) ^Closed

Hi, I had booked a flight with a date of Journey **rd May for New Delhi to Kolkata (PNR No. NFTCHV). But due to some reason the flight had been canceled. So I talked to the airline customer care executive to cancel my ticket for a full re...

Jun 01, 2022 by Kumar ravi prakash

Refund (Yatra) ^Closed

They have not refunded my money till now....

May 31, 2022 by Aiswarya S R

Refunding (Yatra) ^Closed

Sir... I booked a hotel room on **th May and cancelled after one hour. They haven't refunded till now. I doubt whether it is fake. ...

May 30, 2022 by Aiswarya S R

Refund not initiated (Yatra.com) ^Closed

I canceled a ticket on Yatra.com. I was supposed to my refund in the "Ecash" account. The website said the refund would be instant. They also stated that the return would be initiated in ** hrs. Its een well over ** hrs and no response has been...

May 30, 2022 by Arjun Chakraborty

Name correction of flight ticket (Easemytrip.com) ^Closed

I made a mistake while booking a flight from mexico city to paris, i put the surname in given name, after realzing the mistake i am constantly following up with easemytrip and they saying it is a name change and not name correction. I have shar...

May 29, 2022 by Tushar Matondkar

Refund against train cancellation (Yatra.com) ^Closed

I booked train tickets and i didn't get any seat and IRCTC clearly mentioned that tickets get cancelled and You are free to get refund from agent i.e. yatra.com but I'm totally embarrassed and fed up with the system and did not get refund yet ...

May 24, 2022 by Ravi Kumar Dhabas

Refund (Yatra) ^Closed

Dear Customer, We would like to confirm that the refund due for an amount of Rs. *****.** against Yatra reference number ************* was processed on *, May, **** to your account. Kindly note that your bank may take * to * working days to...

May 22, 2022 by Irina Dogra

Ticket cancellation amount not refunded (Travolook) ^Closed

Ref Number: REF********* I have not received refund of above cancelled transaction till now. More than * months are already passed. I have called TRAVOLOOK call center number ****-******* on **th Apr, *th May, *th May, **th May, **th May, **th...

May 21, 2022 by Abhishek Saxena

Bus ticket refund (Yatra Com) ^Closed

We booked bus ticket from Trichy to chennai. Travel date - * May ****. We got the e ticket from Yatra .com mentioned the departure time as *.**. PM. But the bus got departed morning ** am where the travels shared a e ticket where the timing men...

May 12, 2022 by Asha Franklin