Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation,due to its immense population, is one of the most widely used in the world. For travelling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used travelling apps in the India. Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same. The most commonly used travelling agencies in India include MakeMyTrip, Cleartrip, Yatra, Goibibo, Thomas Cook, Cox and Kings etc. Apart from these big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc. One should only book their hotels/flights via trustworthy sites as mentioned above to avoid getting duped. However, sometimes even these reputed travel companies commit an error. So how to complaint against these travel agencies? Firstly all these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
redBus Customer Care Number - 1860 121 2102

Moreover, you can write an email explaining the entire incident, if they do not respond then you can approach the consumer forum. Now switching our attention to Ola and Uber. The most common types of complaints regarding them include overbilling issues and not returning the left item in the car. The customer care number of Ola is 09 884 2437 whereas customer care number of Uber is 1300 091 272. Moreover, if this dosen’t help then you can approach the consumer forum. We at Voxya help prepare the case documents for approaching consumer forum. We generally receive about 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Jet airways refund (Makemy trip jet airways) ^Open

Money has not been refunded to me by makemytrip...

Apr 05, 2020 by Tanya

Fraud with us (Jai Prakash Tempo Transport) ^Open

Today i booked a truck from Wani(yavatmal) to tarapur industrial area(boisar). and transferred above mentioned amount as token money.....but after transfer of money..transporter is not picking up my phone or responding my phone calls....

Apr 04, 2020 by Nikhil Sanghi

Refund against cancellation of flight ticket not received (Happyeasygo India Private Limited ) ^Open

I booked an Indigo flight (PNR - LFLZQV, Kolkata-CCU to Chandigarh-IXC, scheduled on April **, ****) on February **, **** through HappyEasyGo. Later on March **, amidst COVID-** scares, I cancelled the booking directly through the Indigo websit...

Apr 03, 2020 by Suman Das

NOT RETURNING CUSTOMERS MONEY PATHETIC CUSTOMER SUPPORT (Oyo Life) ^Open

I was supposed to check into my accommodation on **th of March, ****. But due to covid ** crisis, I had made a cancellation request on the **th of March, and did not check in. I am writing this complaint on April *, ****, and still not received...

Apr 02, 2020 by Jayson

Not giving refund for Covid cancellation (Goibibo) ^Open

Had booked * tickets from mumbai to Melborne (Booking Id: AMDO*SO*Y ), Sydney to Gold Coast (Booking Id: MYSMF*********) and then Brisbane to Mumbai(Booking Id: MYSMF*********). most of the travel is by Malaysia Airline ... when i spoke to ai...

Mar 31, 2020 by Sudesh Ravi Malik

SECURITY DEPOSIT REFUND (Oyo Life) ^Open

They say **-** days of time takes for the refund, but its has already been a month and I still haven't received the refund. During these times of COVID-**, a company is harassing its customers by not providing what is theirs....

Mar 31, 2020 by Satyajit Baliyan

Refund And Cancellation waiver By Make My Trip Cheated as No one Picks Call for existing booking (Make My Trip) ^Open

I have canceled my flight ticket to Booking ID - NN ************* Mumbai to Sharjah - Round Trip On travel dates - ** April **** & ** April ****. Just because Make My Trip has not guided their customers whose tickets were already booked. They...

Mar 30, 2020 by Rahul Pathak

Refund for tour cancellation from Travel Triangle (Travel Triangle ) ^Open

We had booked a tour to Assam & Meghalaya from Travel Triangle from *nd April to *th April. An advance of **k odd was paid towards the booking amount. Now due to country lockdown we asked them for a refund or an extention of the tour for a year...

Mar 28, 2020 by Niyati Whawal

Wrong refund issued (Make My Trip Pvt Ltd) ^Open

I have a problem with my booking no. NF**************. It was an Indigo flight booking from Bangalore to Bhopal on **th Apr booked through Make My Trip. I got the flight ticket canceled directly from the airline on Mar **. The airline issued a ...

Mar 28, 2020 by Ashish Chaturvedi

Flight cancellation and refund not happening (Make My Trip) ^Open

Airlines has cancelled my flight and make my trip has not initiated my cancellation request and not refunded till date. Tried contacting there customer support serval times but the IVR is not allowing to connect me to the concern department and...

Mar 25, 2020 by Chethan B N

Air Asia Cancelled the flight didn t refund the ticket cost (air asia airlines) ^Open

Hi , I had booked a ticket from hyd- bbi on *th of jun **** . Air Asia cancelled the flight due to operational issues and I asked my travel agency IRCTC to cancel and get me a full refund. Irctc without even reading the mail cancelled the ticke...

Mar 23, 2020 by RAJENDRA KUMAR JENA

Coronavirus IssueGoLeisure Holidays Denied to reschedule my Trip to Goa (Go Leisure International Holidays Pvt Ltd) ^Open

I have booked a Family trip to Goa which is scheduled on **rd March,**** till ** March,****. When asked to reschedule this trip due to Coronavirus issue in the country and locked which include Goa state too, company denied to reschedule and not...

Mar 22, 2020 by Ganesh Dattatray Bharte

Fraud Travel Agent (Thetravelclub Co In) ^Open

The Travel club.co.in / The ride travel First of all, they go by the other name “the travel club” when you reach out to them for any travel enquirers and if you search by that name in google you will end up seeing lot of other “legitim...

Mar 22, 2020 by Arvind Agrawal

MISLEADING INFORMATION GIVEN DURING ORDER BOOKING (Country Holidays Inn & Suites) ^Open

They had contacted me that I win lucky draw for free * nights stay, movie tickets etc. They insisted me for meeting on *st March ****. I met them then they had introduced their holidays products. During presentation, they informed us many count...

Mar 21, 2020 by PAYAL SHARMA

Not refunding money (Goibibo) ^Open

Visa on arrival was cancelled by thailand on the day I was departing .I booked tickets from go ibibo of air Asia ..while air Asia is giving refund to its customer go ibibo isn't .. air Asia told to ask refund from goibibo but they don't have an...

Mar 21, 2020 by Kshitij Ranjan

Refund not initiated (Holizone club and resort India pvt ltd) ^Open

I got a call from CLUB HOLIZONE company executive who provided me the information regarding our selection for attending their event at Chopra Residency, Hamirpur, Himachal Pradesh on * May, ****. They told me that being a Hyundai customer made ...

Mar 20, 2020 by Komal Jain

Hotel room (Booking.com) ^Open

I booked * room in abu dhabhi in emirates palace they showed me picture of suite and gave me coral king room ...

Mar 19, 2020 by Nikita jain

Cancellation issue with goibibo (Goibibo) ^Open

Hello, I recently made a booking (purchase) through goibibo of an international flight from India to South Korea with Air Asia airlines. Because of the corona virus the airlines offered full refund allowance for cancellations done and I reques...

Mar 19, 2020 by Veda Pragna Yalamanchili

Refund (Yatra.com) ^Open

Due to corona outbreak, and age concern , I m not willing to travel, am asthmatic and diabetic patient I asked them to refund or reschedule the flight they come with special reasons if issues raised by them like delay ect,why company not foll...

Mar 19, 2020 by Rajesh kumar gupta

Negligence in resloving Reschedule of Flight Ticket (Goibibo airlines) ^Open

I booked a ticket from GoIbibo on **-**-**** as detailed below: GoAir (G****), PNR K*SM*Y, {**:** am Ranchi} to {**:** pm} New Delhi at Rs.**** for two persons. Due to Corona pandemic, I rescheduled it to **-**-****, using the online service ...

Mar 18, 2020 by SIRISH KUMAR SONNY

Overcharged for flight ticket cancellation (Happyeasygo India Private Limited ) ^Closed

I had cancelled a flight ticket bearing Trip Id: ****************** (Goa to Delhi, ** Nov, Air Asia). The total cost of the ticket was INR *,*** . Ideally, I should have received INR **** (airline cancellation penalty of INR **** and HappyEasyG...

Dec 03, 2019 by Varnana choudhury

Nonrefund of charges (Easemytrip.com) ^Closed

I booked a flight tkt on **.**.**** through Easemytrip.com paying Rs.*,***/-for journey from Visakhapatnam to New Delhi on **.**.**** by Air India AI-*** (ETD Vizag **.** Hrs ETA New Delhi **.** Hrs). But I got a call from Air India in the eve...

Dec 03, 2019 by Sharat Kumar Mishra

No intimation on flight timing change (Yatra) ^Closed

There is no update from the yatra team regarding the flight reshudule details due to which I missed my flight for the reference number ************* and still there are not updated the reshedule details till now in their yatra application ...

Dec 03, 2019 by Alagarswamy

Poor Bus service (Redbus online booking) ^Closed

I reserved the trip ( sleeper coach non-AC ) by using Redbus. But the bus condition was very poor. The fan was not working in all the seats ( driver said open the window you will get air but its rainy time ). Fully dirty seats causing sneezes....

Dec 02, 2019 by Chandrasekar

Ride canceled by Ola driver (Ola) ^Closed

The driver of OLA has been late ... Since we called the driver... He said then cancel the ride..... For this the OLA app charged me fees ** ruppes... Since due to unsatisfactory of the situation I suddenly uninstalled and not using the app for ...

Dec 02, 2019 by Logesh

Driver took extra cash (Ola) ^Closed

It was around * a.m in the morning when I book a cab from Ola cabs app I was not aware they my ride was booked with the payment mode postpaid ,I think it was booked by cash mode and at the end of the ride drivers requested me to give *** rupee...

Dec 01, 2019 by Maher Gupta

Extra charged amount not refunded (Ola Brewers & Beverages Private Limited) ^Closed

I used OLA services to travel from vadoara to ahmedabad and they charged extra. Which I later find out and sent a mail. They confirmed through their mail that they charged extra but not refunded. Instead advised me to use the OLA . As I am not ...

Nov 28, 2019 by B Sudarsanamu

GST INOVICE NOT PROVIDED (Cleartrip) ^Closed

I booked * rooms for * nights through cleartrip mobiles application for hotel LE GRANDE MUMBAI, dated November * to November **, ****, my trip ID is ************. As I given my GST details they are not providing me GST INVOICE, ...

Nov 27, 2019 by Shrikant lakhlani

Ola Harrasing for payment (Ola) ^Closed

Hi, I had booked auto through Ola using ola money, but later Auto-driver refused for that service and took Cash from me. I had informed the same to the customer service agent who spoke to me and she had a call with the auto driver and confirmed...

Nov 27, 2019 by Jayanthi

Refund not provided (Make My Trip) ^Closed

Hello i booked rail ticket from Mathura Jun Bhopal Jun .I cancelled the train with certain reason and i paid the amount by debit card ***.when i cancelled the train option of refund reflected clicked on refund it showed that *** amount will be ...

Nov 27, 2019 by Santosh patidar

Inconvenience in oyo hotel (Collection 0 hotel sk elegance) ^Closed

We checked in hotel at * pm and then we go for shopping and we came in hotel at * pm . When we sleep there was sound in hotel like screaming of boys and girls some boys are running into lobby. We are getting scared we call oyo they connected u...

Nov 27, 2019 by Anoj nikam

Postpaid activated without my knowledge (Ola) ^Closed

Ola activated postpaid without my knowledge and also some other membership and charged me. I still haven't paid the amount and I don't want to. I keep getting messages asking me to pay the dues. Why should I pay for something that I didn't use....

Nov 26, 2019 by Mathu

Railway Ticket Refund money not received (IRCTC) ^Closed

Pnr # ********** had booked Goa tickets and had cancelled the same on *-Nov-****. no refund of the amount received from then . I dully got the sms saying it will be refunded. From then i am following on phone to receive UPI trfr ref no. they s...

Nov 25, 2019 by Roopali Agarwal

Harassment by Ola (Ola cab chennai) ^Closed

Ola claims that they gave me postpaid option and I have opted to pay by postpaid on one of the rides. I have always paid for Ola rides by cash and was never aware of this. I still paid by cash for this ride as well. Now Ola is harrassing me...

Nov 25, 2019 by Abdul Khayyum

Refund not provided (IRCTC) ^Closed

I booked a counter ticket from New Delhi to Vadodara. But I got message just * hours before that my ticket is not confirmed. Station was far from my location and when I went there at enquiry office they said ask TC if he can confirm an give a s...

Nov 25, 2019 by Harpreet Kaur

Charged more than estimated cost (Ola Cabs) ^Closed

When I booked the ola auto it showed me rupee of *** . After the ride I was asked to pay rupee of ***.How can it show this much of difference ?This is utter waste of money....

Nov 24, 2019 by Champa

Wrong charges demanded (Zoom Car) ^Closed

I BOOKED ZOOM CAR AND CHECKED THE RC IN VEHICLE DURING PICK UP BUY NOW THEY ARE SAYING RC ISN'T THERE AND CHARGING A FEE OF RS 10000...

Nov 24, 2019 by GOPAL SINGH

Refund not received (Oyo Life) ^Closed

Oyo life provided me with a short notice of one week on **th October **** for either transferring or moving out as their property OYO LIFE ***** was turning out. As I was left with no option so I moved out of the property on *th November ****. ...

Nov 23, 2019 by Himanshu sagar

Refund not received (Oyorooms) ^Closed

Very bad experience from OYO I booked room at Khodal dham Kailas hotel at date */**/**. at that day local festival is there. book hotel by prepaid mode for easy check in. but on booking day at **:** PM hotel owner call me and say dont come at...

Nov 23, 2019 by Kiran Prajapati

Rooms denied by hotel (Oyo) ^Closed

This Fool Denied me the room and misbehaved as well, Oyo Silver Key ***** near A One Hospityal, Paschim Vihar ,Delhi....

Nov 23, 2019 by Anish Kr Singh