Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Refund Issues https www travolook in (https www travolook in ) ^Open

I have booked my tickets on *rd Jan **** and they have cancelled by tickets by saying operational issues, They said they will refund the money in **-** business days - its been more than ** days and I havnt received the refund. I have tried to ...

Jan 27, 2022 by Meghna Jain

No full refund processed (Easemytrip) ^Open

I have booked my flight through Easemytrip and then I had to cancel my flight. For the refund, I was supposed to receive ***** Rs. I received two emails that said due to technical issues, the refund will be split into two payments partially- *...

Jan 24, 2022 by Atharv Vilas Nimsarkar

Got cheated by Makemytrip denying either a travel change nor a refund (Make my trip) ^Open

I initially booked my tickets on **** and was supposed to travel on April ****, due to the pandemic i paid extra **,*** to reschedule it to October ****, after that the pandemic was still there and moved it to december ****. This time the airli...

Jan 24, 2022 by Suhas R

Was not allowed to enter the bus (Redbus) ^Open

Hello All, I had booked a ticket from redbud to travel from Pune to Bangalore on Jan ** **** and when I reached the boarding point the bus driver did not allow me to board the bus cause I was not having the rtpcr test which I was not aware a...

Jan 24, 2022 by Siddharth koli

Easemytrip took money to reschedule my two bookings but did not issue the tickets I had to cancel th (Easemytrip.com) ^Open

I had made two bookings from Easemytrip.com for Pune- Delhi sector on **nd January **** which includes senior citizens and kids. Due to increased COVID cases and curfew being imposed in Delhi I requested EMT to either give refund, credit shell ...

Jan 22, 2022 by Anjana Chaudhari

Charged extra amount to reschedule the tickets but did not reissue the tickets wasted the timeline a (Easemytrip.com) ^Open

I had made two bookings for Pune- Delhi sector. I was supposed to travel with Sr. Citizens and kids but due to increased COVID cases and weekend curfew being imposed in Delhi I requested EMT to change my tickets for next month. They charged ext...

Jan 21, 2022 by Anjana Chaudhari

Didn t got refund (Travolook) ^Open

I have booked a flight ticket from pune to nagpur for /*/** on TRAVLOOK website but they took the money but didn’t provided with the ticket and said it will be refunded back but when i check online i found they have cheated lot of people took...

Jan 21, 2022 by Shreyash jaiswal

Refund is not received (Travo look) ^Open

I Sasikumar booked flight ticket through travolook website (trichy-hubli) on Dec **, ****, *:** PM with reference number REF*********. They cancelled my ticket due to fare expiration with in * minutes. they mailed that will refund your amount r...

Jan 20, 2022 by Sasikumar

Refund not credited (Make my trip) ^Open

I had a booked a flight with MakeMyTrip, but the flight company, Indigo had cancelled the flight, so I choose the refund option. Not only did the company keep the convinence fee accourding to their refund breakup, they have stated that they ref...

Jan 18, 2022 by Aakanksha Madhavaram

Cancelled our Tour Package but refunded us (LATIKA TOURS AND TRAVELS An Unit of Latika Hotels Pvt Ltd GST NO ) ^Open

On **/**/**** I booked a package for a couple of honeymoon trips, we paid ***** INR to his business account ( attached the transaction copy ). He did not provide us Voucher for advance in my company or client name, he also did not provide itine...

Jan 18, 2022 by Piriyanga Rajkumar

Entire amount not refunded by airlines (Via.com) ^Open

I had booked a flight on Jan *th ****, ( Booking ID:- FMNAA*F*U*EKB) and PNR (X**BFA) which was canceled by me later on Jan **th ****.The flight was scheduled on Jan **th,****.I had previously also called the customer care executive and accor...

Jan 17, 2022 by Olipriya mukherjee

Rescheduling is not done before free window of it (Ease my trip) ^Open

Before ** hours scheduling for Air India is free and complimentary is my trip app is giving error so I decided to talk to them they said kindly email to them with the the screenshot then I had shared the screenshot with them then still I had to...

Jan 16, 2022 by Rahul Kumar Sharma

Refund not received (Travolook) ^Open

TRAVOLOOK FRAUD I had, on **th Nov. ****, purchased a flight ticket from travolook after being directed to their site from a Google Ad. Subsequently, I was informed via mail that the ticket was in processing, and that I must wait for ** minu...

Jan 16, 2022 by Aniket Setia

Amount debited for failed transaction (Make My Trip) ^Open

Dear sir/madam, I booked flight ticket through makemytrip upi ..that payment is failed but amount debited from my bank account. Please return my amount Regards, Patchaikani V...

Jan 16, 2022 by Patchaikani

Holiday booking vide booking ID (Makemy Trip) ^Open

Booked holiday package to Andaman based on the offer "Free cancellation" in their website, vide ID NL************* on ** December **** for the dates ** Jan **** to ** Jan ****. Relationship Manager contact/whatsapp number ********** whose name...

Jan 16, 2022 by Thiyagamurthi Poorasamy

2800 (EaseMyTrip com) ^Open

Actually i am a student for my day to day life expenses i have started Air ticketing agency business. For this business i have taken easemytrip b*b portal for flight ticket book. Then they told me to add **** in my agent wallet after than your ...

Jan 15, 2022 by Ankit Chakraborty

Refund not Received from Travolook for Cancelled Flight Ticket (Travolook Www Travolook In) ^Open

I had, on *th January ****, purchased a flight ticket from travolook after being directed to their site from a Google Ad. Subsequently, I was informed via mail that the ticket was in processing, and that I must wait for ** minutes. After that t...

Jan 14, 2022 by Jayanta Kumar Dash

Refund not given for cancelled ticket (Travolook) ^Open

I booked a ticket with Travolook with Ref id REF********* on *th Jan **** The money was deducted from my card and the website showed that booking was under process & I would be update in ** mins. After ** mins I get a mail that " Your booking...

Jan 13, 2022 by Vipul Agarwal

Amount not Refunded (Deyor Camps) ^Open

Even after the resort cancelled the booking and also we did cancellation of the booking , token amount for booking is not refunded. The terms and conditions explained by the travel agent stated the total booking amount will be refunded if hotel...

Jan 13, 2022 by Arnab Roy

Refund (Easemytrip) ^Open

I booked Flight Ticket from hyderabad to Patna on **/**/***, Booking ID : EMT******** , PNR No: O**P*J, Amount : *****.** . The flight was cancelled due to Covid but I didn't receive my refund. Another ticket was booked on **/**/***, Booki...

Jan 13, 2022 by VIVEK KUMAR

Payment successful but flight not booked (Travolook) ^Closed

I had booked flight for my friend on ** June and payment was successful on Travolook.com. Earlier it was shown the flight booking status is pending and then got an email as well as call from their end stating that due to the fare expiration tic...

Jul 11, 2021 by Akash Sharma

Money deducted and refund not providing (Travel Look) ^Closed

I had booked a flight ticket from pune to Kolkata. The ticket never got confirmed and the money got deducted. ...

Jul 11, 2021 by Soumya ghosh

Flight Ticket not booked (travolook in) ^Closed

I booked a flight ticket for my friend on Travolook.in and first i got the message that the payment was successful money was already debited and booking is in progress. After * minutes i received an email stating Payment Failed and money will...

Jul 10, 2021 by Ranjit Rana

Compaint to Travolook online company not refund my amount (Travolook) ^Closed

I was try to book the ticket from Dharamshala to Delhi on ** May **** flight by https://www.travolook.in/ and booking reference number : REF*********.Just after ** mins I received a call from Travolook that ticket is not booked due to techni...

Jul 09, 2021 by Luxman Singh

Goibibo Refund not credited in account but they are showing in app that it has been credited (Goibbo) ^Closed

Respected Madam/Sir, This is to inform you that I had booked * tickets for * person from Chennai to New Delhi and return New Delhi to Chennai . Journey date was **/**/**** and return tickets was **/**/**** . flights cancelled due to covid ...

Jul 08, 2021 by Sathyanarayanan

Air ticket refund not received (Travolook) ^Closed

I have booked Airticket for * passengers from Bangalore to Pune on **th May ****. The ticket is for travel on **th May **** on go air. After booking I got a call from travolook immediately informing me that my ticket is cancelled due to operati...

Jun 28, 2021 by Sasidhar Dhulipala

Refund not received (WING IN TRAVEL ADVISORY PRIVATE LIMITED ) ^Closed

Hi i had booked air ticket from mumbai to srinagar on **jan **** through travel look site. Money deducted from my account but payment failed.msg came on screen.i received cancellation mail from travel look.that mony will be refunded within ** ...

Jun 25, 2021 by Imran khan

Refund of Ticket booked through EaseMyTrip com (Easemytrip.com) ^Closed

My booking ID is EMT******** PNR J*WT** I did the ticket booking through easemytrip for a united airlines flight. Flight was canceled by United airlines and the refund was processed by the airline in the month of February itself. Till date, I...

Jun 12, 2021 by Nandita Chhibbar

Incorrect promo discount extra baggage not included in booking (Yatra Com) ^Closed

*.) During flight booking , I had added extra baggage for *Kgs. But after payment the extra baggage was not included due to yatra's technical issues due to which I had to pay extra at the airport counter .Extra baggage cost is lesser at the tim...

Jun 11, 2021 by Kumar Abhishek

EMTDIGESTED MY REFUND (Ease my trip) ^Closed

I booked two tickets from ESE MY TRIP which got cancelled due to some operational reasons, so I opted for a full refund, Its been a month already and despite of regularly following up, I have not received the refund amount yet. The Executives f...

Jun 08, 2021 by Hansa Priya

EASE MY TRIPPathetic service DIGESTED MY REFUND AMOUNT (Ease my trip) ^Closed

Jun 08, 2021 by Priya Tiwary

Ease my trip agent not giving back my Refund amount (Ease my trip) ^Closed

Ease my trip not giving back my refund amount, though the Indigo airlines refund the amount to Ease my trip. I am following more than a week, but each and every time they are asking some more time without resolving my issue....

Jun 05, 2021 by MANORANJAN LENKA

Unnecessarily Service fee charged by Yatra (Yatra.com) ^Closed

I booked flight from Hyderabad to Surat, where the flight got cancelled. They refunded partial amount and when i mail them they say's it is service fee charged. without traveling and no service provided how can they charge service, where as ind...

May 18, 2021 by SUNIL NELAKUDITI

Airfare Refund not provided (Cleartrip) ^Closed

I have booked Flight ticket on **th February **** to travel on **th March **** for a return trip to Male from Mumbai. I have booked the ticket with Srilankan Airlines on Cleartrip.com as my travel agent. Airline has cancelled the flights on the...

May 15, 2021 by NAGA TEJA RAM KOTAPROLU

Refund not returned for flight cancellation by yatra com (Yatra.com) ^Closed

Sir i had booked flight through yatra.com in air asia for * may **** from new delhi to ranchi with PNR No. PUQE*V but i had cancelled the flight due to rise in covid cases in ranchi. Air asia had cancelled the ticket with ***% refund. I had con...

May 11, 2021 by Arpana singh bais

Refund not received yet and no response from Yatra team on the same (Yatra Com) ^Closed

This is to Yatra Reference number YT********. The tickets were cancelled and the airlines had already initiated the full refund from their end and have also communicated to yatra to process my refund on priority. But I have not received any res...

May 11, 2021 by Ananya Das

Flight ticket refund by Yatra (Yatra) ^Closed

I am applying for a consumer court complaint against Yatra for below issue There is no response back (only when Yatra see it required else ignore mail response or no call back, or option to raise query. Even in this portal despite raising i...

May 10, 2021 by Arihant Kasliwal

Cancellation message not received No refund issued (IRCTC indian railways) ^Closed

PNR: ********** Train Name: DNR SBC SPL - ***** Booking ID: TK********a** Travel date: ** Apr **:** from Danapur(DNR) to ** Apr **:** KSR BENGALURU (SBC). Resason for cancellation: Chart is prepared, your ticket is waitlisted & cancelled au...

May 10, 2021 by Gaurav Kumar

Not giving Refund (Ease my trip) ^Closed

It's been a month now. My booked airline cancels the flight due to some reason. I booked my flight from easemytrip.com. The airline gave a full refund of the canceled flight. But EaseMyTrip is not giving my refund. Every time I call customer ca...

May 07, 2021 by Pranav Visavadia

Money not refunded (Yatra com) ^Closed

The complaint is regarding my PNR : I*BC*Z (Parent PNR : CD***U) Yatra Booking Ref No : ************ The fight was cancelled by the airlines and they have already processed the refund amount to Yatra around * months back. Since then ...

May 07, 2021 by Arun Koul