Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Refund money (Club Mahindra holidays and resorts India limited ) ^Open

Dear Sir/Mam For the following reasons, I would like to discontinue my Club Mahindra membership: Membership ID : ****** *. I purchased the membership so that I could visit most resorts whenever I wanted and throughout my children's vacations....

Jun 07, 2022 by RAKESH Singhmar

Mobile stolen by rapido captain (Rapido Captain) ^Open

My rapido captain asked for extra money over phone. I agreed. He came and said he would cancel the ride and take me. I declined the ride. He pushed me off and took away my phone. I need help immediately. ...

Jun 05, 2022 by Diganta Mukherjee

Travolook No Booking Amount taken NO REFUND (Travolook) ^Open

Booked air ticket and paid amount online to travolook and once the money is transfered to travolook then they cancelled my ticket by stating due to fare expiration but airline never received any booking , now no refund has been done yet websi...

Jun 05, 2022 by suyash kumar singh

Cheating on Prices on Package (Sotc Travel Limited) ^Open

Kindly be noted that Myself Avishek Talukdar, My wife Soma Srimani Talukdar and my Daughter Archi Talukdar were booked for Paris Swiss Delight on **th of May . For your Reference I have Attached all Travel Documents from DC */* VIP Road Jora ma...

Jun 04, 2022 by Avishek Talukdar

Hotel Denied Checkin (Goibibo) ^Open

I've booked a hotel named OYO ***** Exotic Stay *BHK via goibibo and paid Rs.*** for it. I reched hotel at **.P.M but hotel denied checkin by saying that they didn't receive any booking from goibibo. I've contacted goibibo several times and sta...

Jun 03, 2022 by Chandra Prakash

Refund issued (Goibibo) ^Open

I had to cancel a hotel booking due to some change in dates. As per instructions I had canceled it before date and I was supposed to get full refund worth of ₹*****/- I haven’t got my refund yet and haven’t got any response from them....

Jun 03, 2022 by SARJU SEKH

Refund (Goibbio Group) ^Open

I cancelled a hotel booking on *th may and my refund was expected by **th-**th may, The company is claiming that it has refunded my amount to my account.(They are lying) I tried to contact their customer care ample number of time, but no respon...

Jun 02, 2022 by Divyansh Sahu

Flight Refund (Travalook) ^Open

I booked a flight from Bangalore to Delhi. It got cancelled immediately and didn't receive any amount (Refund). After many calls also, no money received. ...

Jun 01, 2022 by Kartik chandna

Charging amount even if we paid cash for rides (Ola Cab Ola Money) ^Open

I Have Paid Cash For Two Rides. They Did Not Consider Cash Payment And Put Payment Pending In Ola Postpaid Account Which I Did Not Choose. They Have Been Sending Reminders Through Calls/Messages That I Am Due And Harassing Me. I Contacted OLA C...

Jun 01, 2022 by Satya

OLA Charging Twice and No support received from Customer care (Ola Cabs) ^Open

I have taken a ride with Ola cabs on MAy **,****. When i Reached my destination the driver asked me to pay Rs.*** to him through Gpay. LAter I got the bill for the same ride from OLA postpaid for Rs ***. I am breaking my head explaining the iss...

May 30, 2022 by Srishti

Served non vegetarian food when I placed an order for vegetarian food (Am Hotel Kollection) ^Open

I Had checked into the hotel on **rd of May. I am a staunch vegetarian and I placed an order for some vegetarian food in the hotel dine in . Instead of vegetarian dumpling they had served me some meat dumplings. Unknowingly I even ate them and ...

May 29, 2022 by Sadodita G

Refund not given (Makemytrip) ^Open

I booked a flight through their app and gave ***** but it has been almost three years they have not refunded my money. I have made n number call and sent n number of mails. I really don't know what to do. ...

May 29, 2022 by Shikha Gupta

Refund not received (Make My Trip) ^Open

I have booked ticket for myself and my wife for travel to Paris on *th April **** from Delhi and back to Delhi from Rome on **th April ****. Because of Pandemic the flights were cancelled. Initially and at no. of times i received a confirmat...

May 26, 2022 by Avinash Gupta

Refund not received (Travelgenio) ^Open

*.I booked ticket from Delhi to Paris through travelgenio.The booking id is ********. *. My flight from Delhi to Paris got cancelled in **** bcz of corona.The airline has refunded the amount but the same has not been credited by travelgenio ...

May 25, 2022 by Neeraj dutta

Promised Vouchers not given with the membership (Taj Hotels) ^Open

I purchased the Taj Epicure Membership on April **, ****. I was promised to get a package along with the membership and Taj Vouchers. After opening the package, I realized that the promised physical vouchers weren't given along with the package...

May 20, 2022 by Anand V

Partial Refund Given (Symphony Resorts) ^Open

I made a reservation for Symphony Resorts on the *th of April **** for a check-in on the **th of April ****. I canceled my reservation on the *th of April ****. The cancellation policy of the hotel stated that a full refund will be initiated, t...

May 19, 2022 by Anand V

Refund of flight ticket (Travolook) ^Open

I have booked two tickets on **.**.****.Both of them are automatically cancelled, but even after ** days, my refund is not credited. Reference numbers are as follows REF********* REF********* When i was searching in the website, it is seen ...

May 19, 2022 by Nithin raj y s

Gave Wrong information by Red Bus Application and Red Bus authorised Bus RISHAB TRAVELS Driver (Red Bus and Rishab Travel) ^Open

BOOKED RISHAB TRAVELS TICKET NATHDWARA, RAJSAMAND TO MUNDWA,NAGAUR ON RED BUS MOBILE APP ON JOURNEY DATE RED BUS APP. BUS DRIVER & PICK UP MAN GAVE WRONG INFORMATION TO TRAVLER WAST OF TIME AND MONEY AGAIN NOT ANSWERING CUSTOMER CARE OF APPLICA...

May 19, 2022 by Gaurav Dadhich

Fraud done by Club Mahindra (Club Mahindra Holidays) ^Open

Club Mahindra Sales person Ankit Saxena from Delhi office ********** had done with us when he sold us the holiday package by giving us all wrong information to us at ** PM in the night to sign documents of just acceptance as a member and nothin...

May 18, 2022 by Amarnath Das

Cheating by zoyo trip holidays (zoyo trip holidays) ^Open

booked tempo *****paid for * to ** may demanded ***** for *th ***** at mussoorie **** on highway of agra by stopping tempo on highway...

May 17, 2022 by PRATIK VASAVADA

Yatra is not providing refund of 5957 Rs for the flights canceled through Indigo Airlines (Yatra Com) ^Closed

Yatra Fraud Company: I want my full refund of **** Rs. in my credit card(First Preference) or Yatra wallet without any expiry (Second Preference). I will reach out to every social media platform for my complaint. As Per The Attached Evide...

Feb 14, 2022 by Mansi Gupta

Refund (Yatra) ^Closed

I would like to take your concern on my problem that I book the ticket on **th of January **** from Bengaluru to patna in indigo flight in which I have make the payment but after payment was done the app showed a glitch and didn't book the tick...

Feb 09, 2022 by Abhishek Anand

Yatra is not providing refund of 5957 Rs for the flights canceled through Indigo Airlines (Yatra Com) ^Closed

Yatra Please Share The Link Of Your TnC. When I Have Booked The Flight Then You Have Not Taken My Consent For Any TnC. Then How Can You Impose Any Ridiculous TnC On The Common Man. I Have A Family To Feed And I Have Earned This Money With So Mu...

Feb 08, 2022 by Mansi Gupta

Money deducted but ticket not booked (Ease my trip) ^Closed

Reference number: ***********IGAMYQPVI* Bank : SBI Date: **/**/**** I was booking a flight ticket for **/**/**** from Dehradun to Goa but even after I made the payment, the ticket was not booked. ...

Feb 06, 2022 by Disha Gupta

Account Deactivated Even After Paying Bill (Hathway boardband Hyderabad) ^Closed

Ac. No. - ********** I paid the bill on **th Jan'** as my expiry date is *nd Feb'**. Don't know why my internet has been deactivated . I tried calling customer care & the lady was too rude to me saying that she can't do anything about it. I...

Feb 03, 2022 by Gunna Sreekar Reddy

Yatra is not providing refund for the tickets canceled through Indigo Airlines Yatra com (Yatra Com) ^Closed

I Have Booked Indigo Flight Tickets With PNR No. GHP*NV (**th January) ***** Rs. And GP**GN (**th January) ***** Rs. From Yatra.Com. Indigo Has Canceled The Above Flights And I Contacted Them, So They Confirmed Me That They Have Refunded Total ...

Feb 01, 2022 by Mansi Gupta

Refund (Yatra Com) ^Closed

I tried to book my flight ticket on yatra app from Bangalore to patna on **th of January after all the process by making payment by card the app shows glitch and took the money but didn't get the ticket. I really need my money back please...

Jan 31, 2022 by Atulya Milind

Hotel Reservation Refund (V are Family) ^Closed

I have booked a property for a holiday in Goa. I had to postpone it due to pandemic. Now they are saying that the property I booked is no longer available and are not able to provide alternate property in same tariff range. Hence I am requestin...

Jan 27, 2022 by Satyajit Vaidya

Full refund of flight fare which was rescheduled by Vistara Airline (Ease my trip) ^Closed

I had booked a flight via EaseMyTrip for **th Jan **** from Delhi to Trivandrum in the morning and wherein the return trip also was scheduled for the same day back in the night from Trivandrum to Delhi .However the morning flight was reschedul...

Jan 25, 2022 by Nisha Shajan Varghese

Amount deducted but ticket not booked (Yatra) ^Closed

Incident date- **rd Jan, **** Ticket- Guwahati to New Delhi for **th Jan, **** Amount debited- ****.** Issue- ticket not booked, no tickets sent in email and whatsapp, no ticket seen in yatra app Transaction number- ************...

Jan 23, 2022 by Shambhavi Devi

Easemytrip took money to reschedule my two bookings but did not issue the tickets I had to cancel th (Easemytrip.com) ^Closed

I had made two bookings from Easemytrip.com for Pune- Delhi sector on **nd January **** which includes senior citizens and kids. Due to increased COVID cases and curfew being imposed in Delhi I requested EMT to either give refund, credit shell ...

Jan 22, 2022 by Anjana Chaudhari

Payment debited but booking details not issued (Yatra.com) ^Closed

On **st January ****, at **:** I booked a flight tickets from Bangalore to Delhi round trip. I completed all the step and also i did my payment process by using my Bajaj finserv emi card . And also the payment is successful. But after the payme...

Jan 21, 2022 by Mudhaseer S

Full Refund not given nor accepting the option of open ticket provided by the Airline (Ease my trip) ^Closed

I had to cancel my ticket as my parents are covid positive and i have to be in quarantine. I spoke to the Ease my trip customer care and she told me to speak to the airlines regarding this. I have been issued an open ticket valid till **t...

Jan 16, 2022 by Dr Madhulika Mittar

2800 (EaseMyTrip com) ^Closed

Actually i am a student for my day to day life expenses i have started Air ticketing agency business. For this business i have taken easemytrip b*b portal for flight ticket book. Then they told me to add **** in my agent wallet after than your ...

Jan 15, 2022 by Ankit Chakraborty

Easemytrip not rescheduling my open ticket (Easemytrip) ^Closed

I have an open ticket with easemytrip, for travel to spain. I am trying to reschedule my ticket but they reply one day later for every query that i have, my ticket can rerouted too according to the airlines but easemytrip is saying that it can...

Jan 15, 2022 by Rishab

Refund (Easemytrip) ^Closed

I booked Flight Ticket from hyderabad to Patna on **/**/***, Booking ID : EMT******** , PNR No: O**P*J, Amount : *****.** . The flight was cancelled due to Covid but I didn't receive my refund. Another ticket was booked on **/**/***, Booki...

Jan 13, 2022 by VIVEK KUMAR

Date change (Golden tulip) ^Closed

I want to change the date of my booking status .. Please help me...

Jan 11, 2022 by Suraj bhatt

Not received refund (Yatra) ^Closed

PNR YTZ*HH REF NO ************* I have cancelled my ticket but not yet got my refund ...

Jan 07, 2022 by Mahek Jain

Misleading Trip and Hotel Bookings Last Minutes Changes (Thrillophilia Adventure Tours Private Limited) ^Closed

Our trip for North East was confirmed and booked on Nov ** via Thrillophilia for date of travel on Dec-**. Agent "Nakul- **********" confirmed all reservations(specific hotel + cabs) were done. I had specifically asked for hotels based on our c...

Jan 07, 2022 by Preeti Anandan

Partial refund pending for trip cancelled due to lockdown announcement (Makemy Trip) ^Closed

I booked Pune-Kochi return ticket on MAKE MY TRIP after paying **,*** INR on ** Mar ****. I have got only a partial refund of about *,*** INR till now. ...

Jan 06, 2022 by Varun Kuzhikattil