Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Against booked fab hotel through agodq (Agoda fab goa) ^Open

When i booked i mentioned all details n also paid full amount but when i visit here in fab hotel in goa at that time the room which shown in image ( as it shown * king bed n * queen bed ) its not there in hotel and second i booked for * adults...

Apr 10, 2024 by Maya jaiswal

Doves Vacation Refund not received (Doves Vacations) ^Open

My name is Anil Pashine. I was invited for a seminar which was held in Gondia(Maharashtra) by a company named “Doves vacation” having its registered office at Mumbai. Upon attending the seminar, which looked promising, the company sold its ...

Apr 10, 2024 by Anil Pashine

Refund (Booking.com) ^Open

I booked the hotel through OYO on **th feb ****. then I cancelled the room due to location mismatch. for my booking I had a free cancellation. but it's been a ** days still I didn't received a repayment. they are just dragging the days. when e...

Apr 10, 2024 by Gopalakrishnan

Entry denied at oyo rooms booked via makemytrip (Make my trip) ^Open

Room was booked in the oyo hotel thru MakeMyTrip At the reception they denied Checkin On taking to the make my trip they did not bother to help us . I want the refund of my money ...

Apr 09, 2024 by Harpreet Ruprai

Royal Moonlight Resorts Membership Fraud (Royal Moonlight Resorts) ^Open

We were lied to at the parking lot of Sunil Wax Museum, Lonavala saying Fern is hosting an anniversary party and we are getting a free lucky gift. On arriving at the Fern Hotel, the sales team of Royal Moonlight Resorts sitting in a conferen...

Apr 05, 2024 by Kamran Ahmed Ansari

Refund from OYO (Oyo) ^Open

I booked hotel room in Thirumala, Andra Pradesh.Thro OYO for * days paid Rs ****. Booking details (ID: XPA*****) REFUND Ticket ID: ********** | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: N*ON****. I checked in on ** th...

Apr 01, 2024 by Saravanan

Not rescheduling air ticket (Ease My Trip Easy Trip Planners Pvt Ltd ) ^Open

I had booked air ticket from Tokyo to New Delhi for May **** using EaseMyTrip travel agency. The airline book was Japal Airlines(JL**). Ticket cost me around **,*** INR. Due to unforseen circumstances I had to postpone my travel date . So I req...

Apr 01, 2024 by Pankaj Kumar

Fraud done by Royals moonlight Resort (Royals Moonlight Resort B135 Second Floor Sector 2 Delhi Ncr Noida ) ^Open

Commitments made by the sales executive of Royals Moonlight Resort in Goa on November **, **** (when we inrolled), were contradicted by their backend team. As a result, we requested a refund on December *, ****, within the seven-day window stip...

Mar 28, 2024 by saket suman

Fake tour operator (Limewood Hospitality Holidays tour Operator) ^Open

I bought membership from this company on **/**/**** and when I planed to book my vacations they did not respond either by mail (email id is wrong) nor they respond by calls. they all came to cheat us collectively we are common man who manage v...

Mar 27, 2024 by RAJESH TIWARI

Booking cancelled but advance amount paid for reservation wasn t refunded (Seasons SuitesHBR Hotel ) ^Open

This hotel in Bengaluru has a very unfair booking cancellation policy. On March *, ****, the property owner asked me to pay *** rupees in advance just to reserve one cottage-style room for a *-night stay at their hotel. I agreed to that and so,...

Mar 27, 2024 by Pathuri Anurag Reddy

Complaint against MakeMyTrip MMT for Misinformation and Lack of Accountability (Make my trip) ^Open

I am writing to lodge a formal complaint against MakeMyTrip (MMT) regarding the misrepresentation of services and negligence displayed by their team, which has resulted in significant mental and financial distress for me. On *rd Jan ****, I ...

Mar 27, 2024 by Nikita Singh

Club Mahindra s Service Deficiencies (Club Mahindra Holidays Red Membership ) ^Open

I am a Red Studio Club Mahindra member (ID *******) since **** and want to Escalate Due to Club Mahindra's Service Deficiencies *. Club Mahindra's service lapses have greatly impacted the experiences of honest and regular paying members. The...

Mar 25, 2024 by MAMTA DINESH PRABHU

DIRTY UNHYGIENIC ROOMS (Oyo) ^Open

I had a recent booking and i wanted to file a complaint about it. Booking id- DIV*****. The room we received was absolutely dirty, the sheets were not cleaned, AC wasn't working and the washroom had leakage. On top of that the receptionist fals...

Mar 23, 2024 by Ashray

Request for Immediate Refund of TAG Vacation Club Membership Fee Member ID (TAG Vacation India Limited) ^Open

We were reached out by Harsh Malhotra on (** Feb. ****) for free *star *star hotel stay vouchers and this promotional event held by tag vacation club at (hotel Radisson blu Pashchim Vihar) there we met Suraj Tiwari he told us about tag membersh...

Mar 19, 2024 by Rimpy sharma

Membership scam (Royal Club International) ^Open

Complaint against Royal Moonlight Resort I visited Goa in second week of January **** with my friend . On **th Jan **** their representative met us at Baga and offered us a lucky draw coupon saying that Hotel Park is running anniversary offer f...

Mar 17, 2024 by Navneet Rajput

Refusal to refund money for bouncing of confirmed hotel booking (Cleartrip) ^Open

I made a fully paid * night * day (**,**,**,** Feb ****) hotel booking in Varanasi through Cleartrip. When I reached the hotel to check in, the hotel had no reservation under my name made through Cleartrip. When I called Cleartrip customer care...

Mar 16, 2024 by Srinath S

Refund not provided of failed ticket (Redrail) ^Open

On ** Feb **** i tried to book a ticket but failed and refund not provided yet please provide it as soon as possible iam harassed Book from number:- **********...

Mar 15, 2024 by HIMMAT SINGH

Incorrect Movie Timing (PVR) ^Open

On ** March ****, me and my wife went to watch the **:** PM show of movie Article *** at PVR Mall of Jaipur in city Jaipur. The movie started at a couple of minutes past **:** PM. Between the mentioned show time by PVR on Book My Show and the a...

Mar 13, 2024 by Siddarth Jain

OYO Room Not Allowed even when paid (Oyo) ^Open

I had booked OYO Townhouse OAK Armeria, Lucknow for the stay of **th May to **th May. I had booked the room ** days in advance and made the full payment already. One day prior to check-in on **th May, I had called the property owner and informe...

Mar 13, 2024 by Arjit Kumar

Flight ticket cancelled by booking panter and refund not provided (Travolook) ^Open

Booked a flight ticket on *th June **** from Bangalore to Ahmedabad through Travolook(booking partner), the payment of **** got deducted but the booking partner cancelled the ticket and the refund has not been processed from booking partner sin...

Mar 12, 2024 by Vivek M

Hotel booking payment (Easemytrip.com) ^Closed

I completed a hotel booking and paid through GOOGLEPAY UPI. Payment went successful but EASEMYTRIP did not confirm anything and there is no tech support helping out. I have no booking showing in hotel section of ‘’my bookings’ and my mo...

Apr 19, 2023 by Rana Harshvardhan Singh

Refund Issue (Yatra Com) ^Closed

I booked a flight through Yatra.com for Indigo from Kolkata to Bengaluru on **th March but couldn’t catch it. The Indigo flight services have processed a refund of **** towards Yatra.com for the same and it has not been sent to my account....

Apr 19, 2023 by Saurav Kumar

Not Refunding Amount (Conquer Travel) ^Closed

On ** Feb **** we booked honeymoon trip from them due to many delays and mismanagement in services they promise us to compensate the amount for the same they have also mailed us on * march **** for compensation in which they promise us to refu...

Apr 18, 2023 by Mohd Sharib

I GOT CHEATED BY WWW EASEMYTRIP COM (Easemytrip) ^Closed

Dear sir I have been calling and writing to your company for ** days and I have had no help and hence I am writing to you. My details are : My registered mobile no is **********. Pnr no *Y*RNX Ticket no ************** / ** / ** / ** ...

Apr 12, 2023 by NINA AGARWAL

PAYMENT MADE TO YATRA COM BUT NO REFUND AND CONFIRMATION MADE (Yatra Com) ^Closed

Sir I just paid my hotel (Hotel cannaught royale,New Delhi )booking amount Rs **** from gpay through yatra.com app but even after deduction of my money from my account ...my confirmation or booking status was not shown in hotel and in my accou...

Apr 11, 2023 by DEEPAK SHARMA

Refund issue (Cleartrip) ^Closed

I booked my flight on ** may ****, trip id ************. my flight was resheduled by airline, I was given one time free offer of date change, which I used and changed my date. later I decided to change it to another date with panalty charges ...

Apr 11, 2023 by kiran kumar

Refund not received (Yatra) ^Closed

I have booked a hotel to stay in kodaikanal in JEM VALLEY on *th July - **th July paying ₹**** . Later cancelled the room on *th April but haven’t received the refund amount yet . ...

Apr 10, 2023 by Hariharan G

Paulo Bus Delay and stranded for (Paulo Travels Goa) ^Closed

We have booked AC sleeper seet ** and ** for date *th April departure *.**.. arrival due on *th April afternoon. However we received a call stating the bus was delayed and new departure time was *.**pm *th evening. Post which at *th April the ...

Apr 07, 2023 by Mariel Delpin

Regarding Flight confirmation at yatra com (Yatra.com) ^Closed

I have booked three flight tickets for that i payed ***** for bangalore to lucknow ticket but i haven't received any flight ticket...

Apr 01, 2023 by Chitra Kushwaha

Andheri East Service Apartment Hotel property not there which mentioned address in Yatra (Yatra Com) ^Closed

I booked hotel in Yatra Andheri East Service Apartment Mumbai but hotel not in that address complete day I was stay outside and I raised the complaint in Yatra they sent mail will refund the amount it will get in * working days but amount not r...

Mar 31, 2023 by Mohammed Rashad

Full Refund not received for Cancelled trip on Medical Ground (Ease my trip) ^Closed

Due to Medical reason I have cancelled my trip from Bangalore to Pune with EMT********* and Pune to Bangalore EMT********* Contacted multiple times and there is no positive response on my Refund...

Mar 28, 2023 by Harsha RL

Advance paid for cancelled Travel plan not refunded (Thomas Cook India Limited) ^Closed

We had planned a tour of Egypt on *.**. **** and paid advance to Thomas Cook India Limited.This plan had to be cancelled due to Covid related lockdown, all over India and Egypt. The party had ignored our request for refund and did not respond ...

Mar 28, 2023 by M.Ramachandran

Refund not received from Yatra (Yatra.com) ^Closed

I booked flight through Yatra Online Pvt Ltd and had to cancel the flight due to work. The flight was Indigo flight. I checked with Indigo, they have initiated the refund and is pending with Yatra. Flight Details - PNR : VQIMHZ Passenger...

Mar 27, 2023 by Deepika Sharma

I did not receive my refund amount (Ease my trip) ^Closed

I didn't receive refund amount yet kind request you please refund my amount in my bank account.Please find below refund details: Booking id: EMT********* Refund Amount - ****/- Refund Date - **-*-**** Transaction reference ID ...

Mar 27, 2023 by Shripad shahane

Promised Services has not been provided to me they had fooled me (Orange Tours and Travels Red Bus) ^Closed

I had booked a Bus Ticket from Red Bus App, Hyderabad To Mumbai for **th March *PM. At the time of booking, it is shown to me several amenities on the booking app but when i entered the bus there were very few amenities were there. I complained...

Mar 22, 2023 by Vishal T

Didn t receive my refund (Yatra Com) ^Closed

I booked a ticket by yatra on **th January ****,the amount credited from my bank account, but the ticket was not booked.They said that I would get the refund within * to ** working days. Its being ** days Till now I don't get the refund. ...

Mar 19, 2023 by Manoj Koley

Cheated by travel agency (Jaunt Holidays) ^Closed

I am writing to file a grievance WRT Jaunt Holidays' service with the recent trip that I had fixed with their team. The Agent Kashish was well informed about our arrival time in the morning at * AM, and due to Jaunt Holiday's poor planning, we...

Mar 14, 2023 by Aishika Nandy

Refund of domestic airline yatra com with reference number (Yatra) ^Closed

I had booked domestics air tickets to Mumbai to Goa and goa to Mumbai date was **th March and **th March return and due to some urgent medical emergency we had to cancel we had applied for a option of refund but as always fraud Yatra people hav...

Mar 07, 2023 by Madhukar kamat

Cheating by Easemytrip (Easemytrip) ^Closed

Easemytrip Booking id: EMT********* Hotel name: Hotel Krone, A*** Road No. * Gali Number * This is regarding hotel booking done for **-**-**** to **-**-**** through the website of Easemytrip. When we reached the hotel we were pushed out of...

Mar 04, 2023 by Gopal Mondal

I travelled from delhi to Kolkata and i booked a rapido bike (Rapido) ^Closed

I have booked rapido and my captain cancelled the order stating that fare is very less and send some else to complete the ride (how this is possible), my fare as per rapido was *** but other person is telling ***. Then I canceled and booked ano...

Mar 02, 2023 by Saurav kumar