Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Refund not received (Goibibo) ^Open

My flights from Ahmedabad to Dehradun and Dehradun to Ahmedabad cancelled by airlines due to Covid ** by Indigo airlines through Goibibo. After that I have initiated full refund from indigo and they did but Goibibo is not refunding any money to...

Jul 04, 2020 by Mithilesh Bhatt

Refund of airfare (Make My Trip Gurugram Haryana India) ^Open

I AM DHIRENDRA SINGH. ON ** JUN I BOOKED A TICKET AS A GUEST USER FROM DIBRUGARH TO DELHI IN THE NAME OF MR DHIRENDRA SINGH THROUGH MAKE MY TRIP. BUT I COULD NOT GET ANY TICKET IN MAIL. BUT MY MONEY WAS DEDUCTED FROM MY ACCOUNT. NO COMMUNICA...

Jul 03, 2020 by Dhirendra Singh

Refund not recieved (Make My Trip) ^Open

I had booked a flight for travel on March **. But on March ** the airline cancelled my flight and transferred the money to Make My Trip. I have tried many times to contact Make My Trip. They do not call us. All they do is provide us some links,...

Jul 03, 2020 by TONY JOSE

Wrongful Charge by OLA cab driver (Ola Cab ) ^Open

Hi, Most respectfully, I beg to say that my name is amit chauhan. Citizen of delhi. Today, I booked a cab from my arrival point DAV Public School Delhi to Vasundhra Sector * Ghaziabad. Destination Place Elara Banquet Hall. CRN number *******...

Jul 03, 2020 by amit chauhan

Refund Denied (Make My Trip) ^Open

Booked a pilgrimage for my senior citizen parents (aged ** & **) from Dehli to Shirdi & back, for the *th & *th of May. Flights cancelled on account of COVID. From promise of a refund they are now giving a credit shell of a year. This is on no ...

Jul 02, 2020 by Vikram Verma

Flight Cancellation Charges (Goibibo) ^Open

Have booked flight ticket on Goibibo dated *th june ****( PNR NO : D*UJGP), flight got cancelled by airline. I have applied the refund from airline and airline has given the same to Goibibo. Now Goibibo deducted the unnecessary amount and given...

Jul 02, 2020 by PARTH PATEL

Not refunding my money (Happyeasygo) ^Open

I booked a flight to happyeasygo in the month of February **** and I canceled my flight ** March **** and applied for refund.I have been trying to contact them since March but they are not providing any refund or proper response against my flig...

Jul 02, 2020 by Tanuj Modi

Refund Not Provided (Ixigo) ^Open

It has been over * weeks since i have cancelled my flight ticket with the ixigo site and they have not provided me with any kind of refund. I have tried contacting them several times but they always reply to wait...

Jul 02, 2020 by Kunwar Vikrant

Flight cancelled but refund is not yet initiated (Flipkart travel) ^Open

I booked ticket through flipkart travel but flight is cancelled by airline on *th June **** but refund is not yet initiated. PNR no. - M**Z*Y...

Jul 02, 2020 by Akhil sharma

Refund not given its more than 90 days already (Cleartrip) ^Open

I have booked flyt on march **rd to portblair, flight was cancelled by the airline only, the airline refunded the ticket to cleartrip by march end only but still cleartrip didnt refund my amount, they send the same message that my amount will b...

Jul 01, 2020 by Suchampa bagchi

Havnt get my refund (Makemy Trip) ^Open

I have booked my fight from makemytrip on * june **** from lko to chandigarh but flight did not operate n cancelled directly with the airline my booking I'd is nf**************. I tried calling mmt customer care agent but they did not answer an...

Jun 30, 2020 by Pappu prasad

Refund not yet given (Happyeasygo) ^Open

I had made a flight booking from HappyEasyGo site on March **** for a TRV-DEL/DEL-TRV sector with Airindia. But then I cancelled it from Airindia counters well in advance of the flight date due to some personal reasons. I didn't get the refund...

Jun 30, 2020 by Manikantan

REFUND OF AIRFLIGHT NOT CAME TO MY ACCOUNT (Makemytrip india Pvt Ltd) ^Open

I HAVE BOOKED FLIGHT TICKET OF DAD & MOM **TH MAR **- DELHI TO AHMEDABAD **TH MAR **- AHMEDABAD TO DELHI **TH MAR GO AIR FLIGHT NOT OPERATED DUE TO COVID SO I HAVE CANCELLED THE FLIGHTS REFUND AMOUNT CREDITED IN MAKE MY TRIP ACCOUNT BUT NO...

Jun 30, 2020 by DEEPAK PANJWANI

Didn t receive flight refund (Make my trip) ^Open

Order # NF************** , flight date was during the lockdown ( ** April ****) so it was cancelled . But the details of flight is shown under completed trips not under cancelled trip . I have contacted both AIRASIA as well as MakeMyTrip for mo...

Jun 29, 2020 by Ankit Singh

REFUND NIT PROCESS (Travkart) ^Open

I have booked this said trip to Andaman scheduled on **.**.** from Travkart.com. Due to outbreak of COVID-**, the trip got cancelled. I have claimed for refund on **.**.**. It was informed that refund will be initiated after **.**.** and withi...

Jun 29, 2020 by ANSH AGARWAL

Flight cancelled but Refund not processed (Goibibo) ^Open

I had booked an air ticket in AirIndia through GOIBIBO from AMD to BBI via DEL on **th Jun . That flight has been cancelled because of operational reasons. So I have submitted cancellation letter and email from AirIndia to GOIBIBO but still the...

Jun 29, 2020 by Bhagyalaxmi Rout

Issue with rent and deposit (Colive) ^Open

Before I moved in to colive Millenia their property manager Syed and area manager Vinod promised us that our rent and deposit will be *.*k and **k respectively however from the very next month I started getting rent as *k and my deposit is show...

Jun 28, 2020 by Akshay Pant

Oyo Life Security deposit not Refunded (Oyo Life) ^Open

I joined the Oyo life property NOD ** for which the address is D *** Sector ** Noida Uttar Pradesh.I Joined this Property from ** Jan **** My Booking ID is *****. The landlord has some dispute with the Oyo Life due to which he was harassing me...

Jun 28, 2020 by Mohammad Salman Siddiqi

Only received Parial Refund not Full (Make My Trip Pvt Ltd) ^Open

I have not got the full refund amount for the booking id NF**************. I was supposed to received ****, but only received ****. as per conversion with Indigo, they have already refunded the whole amount, **** amout was refunded to MakeMyTri...

Jun 28, 2020 by Sweety

Refund not received (Yatra Online Pvt Ltd ) ^Open

I have booked an Indigo flight ticket through Yatra Online Pvt Limitited on ** Jan, **** from Port blair to Hyderabad for the date * April, ****(PNR - XJ**RM, Booking reference number - *************). I have paid a total amount of Rs. ****. T...

Jun 28, 2020 by Sahitya Thotla