Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Refund (Goibibio) ^Open

i book the hotel throught goibibo for * nights with free cancellation/modification facility .for **** rupee i then modify my booking from * nights to * nights and at the time of modifying . in dashborad it's written that for * nights you will ...

Sep 06, 2020 by shubham muramkar

Convenience Fee still not refunded (Makemytrip india Pvt Ltd) ^Open

During the sudden pandemic it was our worst experience with MMT . We booked a flight on ** Feb for flight scheduled for ** April ****.But due to the pandemic the flights were cancelled all of a sudden and our money got stuck with MMT .After cha...

Sep 05, 2020 by Salil Khanna

Goibibo is not processing any refund (Goibibio) ^Open

It is extremely disappointing that, after processing the refund by airline authorities, companies like Goibibo is not giving refund back to customer evenafter months....

Sep 05, 2020 by Tijo James

Paid amount not refunded by Goibibo (Goibibio) ^Open

I book a flight ticket of booking id GOFLD***************, and it is round trip from Jaipur- Delhi- Patna on **st July and Patna- Delhi- Jaipur on *th August and PNR is L*F*RI and XYL*MP respectively. I would like to say that the above mentione...

Sep 01, 2020 by Masoom Wahid

REFUND (EBIX Travels Private Limited formerly known as FlightRaja Travels Private Limited ) ^Open

REGARDS,I HAVE BEEN MADE BOOKING IN FEB ** WITH INDIGO AIRLINE WITH VIADOM EBIX WITH BOOKING REF NUMBER FMNLA*ADAE*KP AND PNR NUMBER FL*GYD ,BECOUSE OF COVID ** OUR FLIGHT HAD BEEN CANCELLED AND INDIGO HAS BEEN REFUNDED FULL AMOUNT OF RS...

Aug 31, 2020 by KUMARDEEP ASHK

Refund not processed (Make my trip) ^Open

I had a flight booked in February and was subsequently cancelled by the airline because of Covid. After several follow ups with the airline, I received a confirmation that refund processed and transferred to travel agent (Makemytrip). Since the...

Aug 30, 2020 by Paranitharan S

Refund (Make My Trip) ^Open

Sir, on **.**.****, an amount of Rs.****.** (transaction reference No.************IGAJAPUWX*) is debited from my SBI account towards flight ticket booking vide make my trip Booking ID **************. Not received e-ticket and no PNR is generat...

Aug 28, 2020 by Sreenivas

Fake Booking (Ease my trip com) ^Open

I am really disappointed with EMT services due to fake availabilities and booking on site. I have paid Rs **** and booked a bus ticket (EMT********) with some very urgent cases. I tried call travel agency on **********, ********** but both the...

Aug 27, 2020 by Masood Ahmed Shaikh

Request for Refund from MakeMyTrip for the flight cancelled by GoAir on August (Make my trip) ^Open

I booked a go-Air Flight(GO AIR G*-***) from Chennai to Mumbai for **th August ****(**:**-**:** am) through MakeMyTrip App. Booking ID: NF************** PNR: V**EYF TOTAL PAID: INR **** Traveller: BHUPENDRA SINGH NAYAL Please see the a...

Aug 27, 2020 by Neha Nayal

Credit shell given to Goibibo but unable to use (Goibibo airlines Indigo Airlines) ^Open

Booked ticket during Lockdown through Goibibo and could not travel because of pandemic however airlines has given refund to Goibibo but now when I trying to book tickets again using My credit shell which is not available on Goibibo site.. trie...

Aug 27, 2020 by Sonu kumar choudhary

Refund not issued to bank account (Goibibo) ^Open

I booked a flight ticket via goibibo on march, but airline got cancelled because of pandemic lock down. I requested for refund but they only credit refund to credit shell in which i can only re book in the same airline using same credentials. I...

Aug 27, 2020 by Nishafar Ali

Refund not processee (Goibibo) ^Open

My booking id is 'AMDWVIA*N' and it was round-trip however one side trip got cancelled from the airline, so I cancelled the round-trip and raised for refund which suppose to be a normal refund as suggested by goibibo and on **th July **** i rai...

Aug 27, 2020 by Keshav bagal

Hotel Panchavat Nashik fooling around by claiming gostay hotel Refund not initiated by Goibibo (Goibibo website) ^Open

Dear Mr Manager I'm a very regular traveller and always preferred GOIBIBO. This is first time in years i'm raising the issue and asking for the refund. I trust gostay preferences always. With ref to the above facts I have * issues an...

Aug 27, 2020 by Imran Varshani

Refund (Zoomcar India Private Limited) ^Open

It's been around *** days since I have cancelled the booking and requesting for my refund. But they are NOT giving back my money. My booking ID was JPS*NZMCY....

Aug 25, 2020 by Arun Kumar

Vehicle Not provided at scheduled time and the brand showed its irresponsibility towards customer af (Travel Triangle ) ^Open

we cancelled our trip to nainital because of the series of irresponsible behaviour and issues noted before the start of the trip from Travel Triangle. Mr. Anil of Virat tourism is one who was in touch with me as coordinator for the trip. ...

Aug 25, 2020 by Kaushik

Refund not done (Goibibo) ^Open

Hello I’m contacting you in regards to the booking against PNR no. Bpbc** and This was a round trip ticket with departure from Saskatoon to Delhi on ** april and Delhi to Saskatoon ** may on However, due to covid-** flight cancelled i did n...

Aug 25, 2020 by Rohit chauhan

No refund even after 6 months (Cleartrip) ^Open

I booked * tickets via Cleartrip for a return flight from Dubai to Cochin for me and my wife for the *th of March for **** AED(***** Rs). I booked this in December ****. Then in March, I got a mail from the airlines that my flight has been canc...

Aug 25, 2020 by Bobby George

Refund not done (Clear Trip) ^Open

March **th I cancelled my flight from Bangalore to Visakhapatnam, they haven't refunded the amount yet. Atleast ** followups still no luck on this. My trip id - ************. Every time they say it will be resolved in the next ** hours. I am fe...

Aug 25, 2020 by Bhakta Panda

REFUND NOT GIVEN (cleartrip com) ^Open

My trip ID is ************. I have received a mail from cleartrip, saying that the said flight has got cancelled and for getting a refund I suppose to cancel a flight from the application by selecting "cancellation from airline" option. So, I d...

Aug 25, 2020 by MUHAMMED AZIF

Refund not initiated by IXIGO (Ixigo) ^Open

Hi, I have booked two tickets from DEL to VNS and VNS to DEL (which cost me around ****) from IXIGO Mobile Application and I have cancelled both the tickets as both the flights were rescheduled by the Vistara airline and because of which I was ...

Aug 24, 2020 by Yash Rathore

Refund not received (Easemytrip.com) ^Closed

I booked bus ticket from easemytrip and the ticket was cancelled by the bus operator .I notified the easemytrip and they said they will get the refund.After ** days still they have made no progress on the refund part....

Nov 04, 2019 by Karthikeyan

REFUND OF AIR FARE PAID IN MAY 2018 (PLAN ONLINE TRAVELS PVT LTD NEW DELHI ) ^Closed

I have booked ** air tickets to kedarnath in may ****. Rs.****** is the amount paid. Rs.****** was returned after one year. ***** is due from them. The trip was cancelled by airlines only....

Nov 04, 2019 by Natarajan

Ola charged me twice for same ride (Ola Cab ) ^Closed

I just completed a ride with Ola (*-Nov approximately **.**pm). Ride fare was rs. ** and I had opted GPay as my payment method. I paid through GPay while on ride. However after getting down at my drop point, it prompted me to pay in cash and I ...

Nov 03, 2019 by Sreenath P

Tickets not received (Redbus online booking) ^Closed

Today I am * time booked my ticket from redbus app, from deoli to delhi, and my both time my balance is deduct from my account and I am not get any tickets,it's very shameful.redbus is doing fraud with customers....

Nov 03, 2019 by Surendra kumar

Refund of my hotel booking (OYO Rooms) ^Closed

As i have booked an hotel name-spot on ***** hotel siddarth from **/**/** to **/**/** and during check we have paid **** rupees to the hotel manager and my booking id-icua**** we have went for work at * pm and come back to hotel at *pm and we s...

Nov 03, 2019 by NISHIKANT GUPTA

Refund not credited (IRCTC and SBI) ^Closed

Sir I wish to inform you that,I have cancelled ticket PNR Number ********** on *th of October-****. On calling to IRCTC they said that please contact branch with these details but they have closed my comolaints without any resolution on...

Nov 01, 2019 by Abhishek Kumar

Refund for cancelled Jet Airways flight (Makemytrip.com) ^Closed

*-I booked two tickets (two seniors AMAR NATH TANDON **, Mrs. NALINI TANDON **) from Toronto to Delhi and back with Jet Airways through M/S Makemytrip.com. Copy enclosed *-We completed the onwards journey (Toronto to Delhi) as per schedule. ...

Nov 01, 2019 by Amar Nath Tandon

Fraud free vouchers distributed (Continental Club Holidays a unit of SEA ICE CLUB AND RESORTS INDIA PVT. LTD. Block B Lok Vihar Rohini New Delhi) ^Closed

People were asked to attend the seminar and promised to be provided free vouchers but now when it is time to cash in vouchers no response from them...

Nov 01, 2019 by Rahul Choudhary

Can't redeem travel voucher (Ease My Trip Private Limited) ^Closed

I am play Jio tambola contest and win Ease my trip travel voucher worth **** Rs. after claim but not voucher redemption option in train booking , please help.....

Nov 01, 2019 by ROHIT KUMAR SINGH

Charged Extra Apart from Invoice Amount (Makemytrip (india) Pvt. Ltd.) ^Closed

Here is the list of things happened for my iterinery Booking • I started Looking for options from BLR-Dallas and MAA-Dallas • And I found MAA-Dallas for Three Members (* Adult+*Child+*Infant) around ~*****Rs from both Makemytrip and Goibi...

Oct 28, 2019 by SANDEEP REDDY YANDRA

Cheating by redbus in (Redbus.in) ^Closed

I booked * tickets from hyderabad to jagdalpur on **.**.** in rajdhani travels at redbus.in, but the bus service got cancelled which was found when i called to phone no's provided along with e-ticket. The same was taken to redbus.in to get my ...

Oct 24, 2019 by Rajesh Somala

Money not received by hotel from Happy Easy Go despite my payment (Happy Easy Go) ^Closed

Issue : I had made bookings with Happy Easy go on September ** **** with the following email confirmation & order ID details : Order ID : ******************. Upon checking into the hotel I am informed that my booking is not paid for , when...

Oct 21, 2019 by Sahil Verma

Fraud by goibibio Customer Care kolkata (Goibibo) ^Closed

Sir, I beg to state that I booked hotel peerless inn Durgapur city by goibibio on *th October **. I canceled the Booking & goibibio did not refund me. So I called goibibio Customer Care Kolkata at mobile no ********** & told I didn't get a refu...

Oct 12, 2019 by SWAPAN KUMAR DUTTA

Ola Cabs Fare charged very high than shown at start of trip (Ola Cab Kolkata) ^Closed

I booked a Ola trip (out station-CRN**********) from Dharmatola , Kolkata to Balasore, Odisha on **-**-**** evening. During booking it showed a estimated price of Rs ****/- for one way trip of *** KM which is true. Upon arrival at destina...

Oct 12, 2019 by Sushanta Rana

Travel Triangle did fraud booking (Travel Triangle ) ^Closed

I and my husband booked a trip to Bhutan through Travel Triangle for the month of Aug **** and paid the initial instalment of **,***. On *th Aug the Travel Agent (Valley Tours and Trek) informed us that we won't be able to travel due to PM Modi...

Sep 08, 2019 by Rupali Basu

Refund is not being given (India Ghoomo) ^Closed

The guy named Prashant of India Ghoomo booked a package to Bali for Rs .**,***. Two days before the departure date it was known that the travel agency hadn't booked the air ticket and only blocked it and the accommodation and other things were ...

Sep 08, 2019 by Pavan Kumar Singh

Goibibo online hotel booking fraud (Goibibo) ^Closed

I had booked trains tickets and hotel room booking from Goibibo in August ****, into Rangamati garden resort in Shanti Niketan, West Bengal for my family for October month. I paid the money online in Goibibo portal. My money got deducted. My bo...

Sep 07, 2019 by Anirban Gupta

APSRTC bus driver won’t call passenger before cancelling online reservation passenger ticket (APSRTC) ^Closed

Online reservation passenger should get a call from Apsrtc bus driver before cancelling their reserved tickets. Otherwise, it is should be considered as a scam. ...

Sep 07, 2019 by Srinivas G

Regarding tour packages (OYO Rooms) ^Closed

I have made an enquiry for Andaman tour package to Oyo Rooms in April ****. They told me to pay Rs. **** as token money before providing any details. I paid **** through Netlink of Oyo rooms. Afterwards, I have not selected their any package an...

Sep 07, 2019 by Dinesh Patel

Accommodation not provided and refund (Goibibo) ^Closed

I have booked a hotel in Lucknow on * September ****. I have made an online payment. When I reached hotel they refused to check-in because of online payment. They say they are not accepting online payment when I call in goibibo they say that th...

Sep 07, 2019 by Anmol Singh