Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Harassing me by not refunding my money (Cleartrip) ^Open

I had booked flight ticket with CLEARTRIP for Spice Jet routing BOM-IXE (Mumbai-Mangalore) for **th June **, But due to Covid ** lockdown it got cancelled automatically. And even PM Narendra Modi have appealed to refund full money during this...

Sep 28, 2020 by Pawan Salian

TOURIST AGENT CHEATED NOT REFUNDING MONEY (Saanvy Tours And Travels Vijaywada) ^Open

I HAVE BOOKED TOUR PACKAGE WITH SAANVY TOURS AND TRAVELS IN LAST OCT ****, (REF NO.***/****/JD), TOUR PACKAGE WAS FROM MUMBAI TO PURI TO VIJAYWADA TO SRISAILAM TO TIRUPATI TO MADURAI TILL COCHIN . THE TOUR PACAKAGE CONSIST OF TRAIN TICKETS OF *...

Sep 28, 2020 by DEEPTI TAMBOLI

MakeMyTrip Not Refunded (Makemytrip) ^Open

This is to inform you that I had cancelled My booking bearing ID No: NF************** & NF************** for those Airlines have already refunded the money to MakeMyTrip but MMT yet not transferred the same amount into my account. Therefore, Y...

Sep 28, 2020 by RAJU SAHA

Refund issue for flight cancellation with IRCTC (IRCTC) ^Open

For the transaction Id **********, there were two PNR's. PNR *: KDW**A --> Spicejet --> SG*** --> Total amount: INR **,*** ----> REFUND YET TO RECEIVE. PNR *: UTM**V --> Airasia --> I*-*** --->Total amount: INR **,*** ---> REFUND RECEIVED....

Sep 28, 2020 by Lakshmi Narayanan

Ticket not issued on time for my travel via cleartrip (Cleartrip) ^Open

I had booked my ticket from Mumbai to Delhi at **am on **th September. However got an email from cleartrip twice that the ticket has not been booked therefore the amount will be refunded. I went ahead and booked my tickets again from make my t...

Sep 27, 2020 by Akriti Kapur

Didn t receive refund (Goibibo) ^Open

I have booked ticket from Mumbai to Doha for **th Apr'**, but airlines has cancelled that flight and was providing next date flight. Since I was not comfortable with the date provided by the airline I asked them to cancel the ticket with full r...

Sep 27, 2020 by Kunal Kumar Jaiswal

Refund Not Received Data Missing from their MyTrips Page (Make my trip) ^Open

Booked International Flight in January **** for trip from BLR-ROME on *st May and return on **th May. The Flight was cancelled on April ** **** at behest of one of their employee as Jet Airways stopped their service. They kept me on hold regard...

Sep 25, 2020 by Sharat KN

Refund of my Bus Ticket (Mango Travels ) ^Open

I had booked a ticket from Satna to Bhopal on *-**-**** on PAYTM , and when i reached bus stand at reporting time the Bus was overloaded as there is no social distancing and anything else in the bus , and it was full in gallery also and when i ...

Sep 24, 2020 by narendra Vishwakarma

Partner Investment Fraud (Drivezy) ^Open

I had a partnership agreement with drivezy invested * lac and bought * vehicles but after January **** they had not made any payments nor have returned to my queries on ending the agreement. ...

Sep 24, 2020 by Syed Nasir Hussain

Refund from Travel agency (Via.com) ^Open

I booked my ticket from via.com but covid problem my ticket cancelled by airlines but not any notification and refund still have * month I too many tries to contact via agency through email and customer care but no any response. ...

Sep 23, 2020 by Mahendra Kumar

Uber driver misleaded and charged double (Uber Cab) ^Open

I booked a cab(Uber) for my uncle on **/**/**** at *:**PM. The drived ended the trip within * mins and took my uncle to some other place and told him your booking was made for wrong destination. When my uncle called me the driver asked for char...

Sep 23, 2020 by santosh kumar roul

GOIBIBO NOT REFUNDING AMOUNT RECIEVED FROM AIRLINES (Goibibo) ^Open

I had booked ticket from GOIBIO. My flight was canceled from GOAIR Airlines for PNR M*C**W . I approached the airline for the refund, they refund me ₹**** and through mail they said that refunded money to travel agents account. Goibibo. I h...

Sep 23, 2020 by PRAJIT VERMA

Double payment to Uber driver (UBER) ^Open

After completing my ride from Bengaluru Airport to Krupanidhi College of Pharmacy,Bengaluru with Mr.Ashok N (Mob No. **********), I made payment of Rs.***/- thru Phonepe which is deducted from my account. However, he said that he has not receiv...

Sep 22, 2020 by Nikhil Bhat

Cancelled Flight Due to Covid but not got refund (Ixigo) ^Open

I booked indigo flight on **-Feb-**** for booking date: **-April-****. And cancelled on **-March-****. I got it from indigo as a Credit Shell but not got refund from ixigo. Now if i try to utilise the credit shell indigo guys are saying bookin...

Sep 22, 2020 by Bitu Kumar Nirala

Refund not credited back in card (Travo look) ^Open

We have booked a flight ticket through the site but they cancelled the ticket without intimating and after I call them they said they will refund the money ...... Now they are not picking up calls and money has not yet come . Please help ...

Sep 21, 2020 by Ravi shah

YOHO TRAVELS not refunding for Andman Package (YOHO TRAVELS) ^Open

SIR/MADAM I Sanjeet Kumar,I have booked a Andman Package from YOHO TRAVEL on **th Feb **** through Bajaj Finserv and I have Amount of Rs.***** which is advanced payment so that amount for booking could not increase and due to medical and busy...

Sep 21, 2020 by Sanjeet Kumar

Tickets not received (Travolook in) ^Open

Hello I have book my flights from visakhapatnam to surat today I.e ** sep **** for ** sep. I have made payment of **** but I did not receive my tickets and when I am calling them than they are not picking up my phone.. please help me.i am in ne...

Sep 20, 2020 by Sunil kumar jain

Fast Tag Excess amount deducted for return trip (Hdfc Bank) ^Open

I am regularly crossing Vanagaram toll Pour, Chennai, Tamilnadu. The following dates return trip taken full amount instead of reduced amount for return journey. **-**-**** Payable Rs.**/- Paid Rs.**/- extra paid Rs.**. **-**-**** Payable...

Sep 19, 2020 by Alwys Robinson

Refund not received Make My Trip (Make my trip) ^Open

We have not received a refund from make my trip though all the airlines have refund the money. *. Spice Jet : N*YZ*C Rs **** *. Indigo : NPBGTH Rs **** *. Vistara : VW*XB* and VVWEN* Rs ***...

Sep 19, 2020 by Vishal Dhalani

Refund has not received from goibigo (Goibibio) ^Open

I Have Made Booking For My Flight Tickets To nagpur-delhi and delhi-nagpurThrough GOIBIBO, Flights Got Cancelled Due To COVID , I Got Confirmation From The Airlines That They Have Given Full Refunds For All My Tickets To GOIBIBO, However I hav...

Sep 17, 2020 by Yugandhara kale

Harassment by Ola (Ola cab chennai) ^Closed

Ola claims that they gave me postpaid option and I have opted to pay by postpaid on one of the rides. I have always paid for Ola rides by cash and was never aware of this. I still paid by cash for this ride as well. Now Ola is harrassing me...

Nov 25, 2019 by Abdul Khayyum

Refund not provided (IRCTC) ^Closed

I booked a counter ticket from New Delhi to Vadodara. But I got message just * hours before that my ticket is not confirmed. Station was far from my location and when I went there at enquiry office they said ask TC if he can confirm an give a s...

Nov 25, 2019 by Harpreet Kaur

Charged more than estimated cost (Ola Cabs) ^Closed

When I booked the ola auto it showed me rupee of *** . After the ride I was asked to pay rupee of ***.How can it show this much of difference ?This is utter waste of money....

Nov 24, 2019 by Champa

Wrong charges demanded (Zoom Car) ^Closed

I BOOKED ZOOM CAR AND CHECKED THE RC IN VEHICLE DURING PICK UP BUY NOW THEY ARE SAYING RC ISN'T THERE AND CHARGING A FEE OF RS 10000...

Nov 24, 2019 by GOPAL SINGH

Refund not received (Oyo Life) ^Closed

Oyo life provided me with a short notice of one week on **th October **** for either transferring or moving out as their property OYO LIFE ***** was turning out. As I was left with no option so I moved out of the property on *th November ****. ...

Nov 23, 2019 by Himanshu sagar

Refund not received (Oyorooms) ^Closed

Very bad experience from OYO I booked room at Khodal dham Kailas hotel at date */**/**. at that day local festival is there. book hotel by prepaid mode for easy check in. but on booking day at **:** PM hotel owner call me and say dont come at...

Nov 23, 2019 by Kiran Prajapati

Rooms denied by hotel (Oyo) ^Closed

This Fool Denied me the room and misbehaved as well, Oyo Silver Key ***** near A One Hospityal, Paschim Vihar ,Delhi....

Nov 23, 2019 by Anish Kr Singh

Extra money charged (Hotel yellow pagada) ^Closed

We booked * rooms for * people for **** and reconfirmed it after reaching the hotel but they charged us double after our stay ended denying the talk about the rs.****/room...

Nov 22, 2019 by Sandeep kumar jain

Money refund issue (Shreenath travel) ^Closed

booked the ticket for journey from Shirdi to Vadodara on ** Oct ****, but travels agency owner called me and inform me that his bus is broke down, so bus is not able to visit to shirdi and told me also that, your money will be refund with i......

Nov 21, 2019 by Raosaheb sangale

Oyo Refund not done (OYO Rooms) ^Closed

Hi , I have booked resort through oye and when i reached the property , they denied saying that from past * months they are not accepting any oyo booking .Later had a discussion with customer car executive , they have agreed for cancellation an...

Nov 21, 2019 by Anoop KR

Unexplained charges by oyo life (Oyo) ^Closed

First before check-in they said no extra charges need to pay except electricity bill which is not more than ***/month/person and now they are charging ***+ per head and some **** maintenance fee and **** as gst , never they said these charges w...

Nov 20, 2019 by Varun

Money of Rs 6768 deducted but ticket not booked onat 6 11 pm (Ease my trip) ^Closed

While booking air ticket through easemytrip yesterday first transaction of amount Rs, **** has been deducted from my syndicate bank account but ticket not booked at *.** PM on **.**.****, again I was booked the tickect and same amount of Rs, **...

Nov 19, 2019 by AMBIKESH KUMAR MISHRA

Double charge on single ride (Ola Cabs & Ola Money) ^Closed

Hi, **/**/**** i taken ride from cyber gateway to chandanagar. When i taken ride it shows ***rs and when i am getting down it was reduced to **rs. Before starting the ride driver asked how much it is showing. I said ***rs. After my ride started...

Nov 18, 2019 by Mounik

Trip started and ended without passenger and got billed for that (UBER) ^Closed

I had booked the Uber Auto on **th Nov **** at around **:** am from the destination: Lido Mall, Swamy Vivekananda Rd, Halasuru, Bengaluru To: SR Layout Murugeshpalya, Banglore And the expected fare was around between Rs. ***-*** as shown ...

Nov 18, 2019 by Ratish Ravindran

Hotel location is not same (Goibibo) ^Closed

Hotel i booked and hotel actually located is not same...

Nov 18, 2019 by Hari krishnan

Ola postpaid invalid charges (Ola Cabs) ^Closed

I notice ola charging me unknown post and amount of **** when I have not done that transaction at all.Even if I see the transaction details I don't see the break down for this transaction.I have been due diligently paying the driver from my wal...

Nov 17, 2019 by Nirja k

Money not refunded (OYO Rooms) ^Closed

I online booked hotel room Stay@home in Pune on OYO portal and and made payment of Rs *,***/- on **/**/** for the period **/**/** to **/**/**, booking Id NTMZ****. While I reach Hotel for check in , Hotel manager denied by saying there is no ro...

Nov 17, 2019 by Durgesh Singh

Money not refunded (Goibibo) ^Closed

Hi, I had booked a Jet Airways ticket for travelling date ** Jun **** from Mumbai to Lucknow with PNR No. BCTLRB**. Due to airlines crisis my journey got hampered and I was unable to travel. Its been now going to be * months but I havent rec...

Nov 16, 2019 by Mohammed Abdulsatter Vaid

Refund not provided (RedBus India) ^Closed

I was booking a ticket from Pune to amravati, Maharashtra. Money was deducted from my account using upi but no ticket issued to me. It's been more than * days but money is still not refunded. And the bank says that they can't do anything in thi...

Nov 14, 2019 by Ayesha s

Refund not provided (IRCTC) ^Closed

We had booked a full Bogie (Compartment) in Train, that time they had taken ***** deposit amount which they sid they will return after completing the journey. they even took the bank details from us ad they will refund the deposited amount but ...

Nov 14, 2019 by Bhavesh Batawale