Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Refund not received (Cleatrip) ^Open

Trip ID ************ Go Air has full refunded my money but cleartrip has neither responded nor refunded my money. I have sent email to them many times and their customer care number is not working....

Jun 20, 2020 by Pankaj Kumar Rohila

Social distancing senitization and thermal screening not available in Bus (RedBus India and Balmukund travels) ^Open

I booked ticket from RedBus on **th of June **** for **/**/** for Ahmedabad to Junagadh. I checked all buses and done booking in Balmukund travels for my Father, Mother and Wife (She is pregnant) after checking that this bus are following socia...

Jun 20, 2020 by Paresh Tank

Flight Tickets Refund (Goibibo) ^Open

I booked a flight ticket with AirIndia via Goibibo for my journey from Bhopal to Pune on **th April, but my flight was cancelled was due to Covid-** situation. I raised the refund request and its been more than * months i have not received the ...

Jun 19, 2020 by Vishal Bhatt

Amount not refunded (Make my trip) ^Open

On June **, I was booking a flight ticket which was not completed and an amount of Rs. ***** debited from my account. I contacted my bank who said that money refunded to merchant i..e MMT and it is MMT responsibility to send that money in ...

Jun 19, 2020 by RANJEET SINGH

Refund of train ticket (IXIGO TRAIN BOOKING APP) ^Open

I have filed TDR for my Tain journey . IRCTC approved amount and sefunded the amount to IXIGO. I am writing them on emails so many times but they are not replying or resolving my issue ....

Jun 19, 2020 by Varun rathi

Refund not initiated yet (Cleartrip) ^Open

I made a booking via Cleartrip with Indigo airlines. Indigo cancelled my booking due to the ongoing COVID ** and refunded my money the same day to Cleartrip. But Cleartrip has mailed me that the money will be refunded in ** days. What kind of p...

Jun 19, 2020 by Vipul Verma

Secury deposit nrefund (Oyo Life) ^Open

I had to leave the property of oyo life BLR**** ,as I received a mail from oyo support that the property is getting closed within a week. They have an alternate property options but rooms were not available in that. So I had to exit the propert...

Jun 18, 2020 by Pankaj Kumar Singh

Refund not get (Travelyaari.com) ^Open

Hello sir I booked my ticket from travelyaari jaisalmer to vadodara on date **/**/**. But due to buses strike in rajasthan for taxmaafi.my bus was cancelled by thar bus operator.i try many times to call customer care of travelyaari more than *...

Jun 18, 2020 by Shivam rushkumar suthar

Air Ticket Money not refunded (Akbartravels com) ^Open

Dear Sir, I had booked * tickets Doha-Bengaluru and Mumbai-Doha with Akbartravels.com (india portal), Travel dates was schedule for ** March****. These tickets were booked using my credit card. Unfortunately, due to COVID** there was Lockdown...

Jun 17, 2020 by Jijoy Abraham Thoppil

Security deposit refund not received (Oyolife) ^Open

Hi, I have checked out of my Oyolife *** property in February. According to their policy, I should have got my refund within **-** days. But even after more than * months and ** mails, I have not received my security refund. I have also call...

Jun 17, 2020 by Sparsh

Refund from the tickets (Make my trip) ^Open

I made two bookings for international travel via MakemyTrip and as international flights are not operating till June **, ****, so I requested Makemytrip to cancel my tickets. I repeatedly called Makemytrip to cancel my tickets and issue me the ...

Jun 17, 2020 by Abhishek Bhatia

Easemytrip not providing refund (Easemytrip) ^Open

I had a booking for Indigo flight from BOM to TRV on ** June. I had also taken the EMT insurance. However the airlines cancelled the flight. Now EMT is not refunding the insurance amount + deducting ticket amount. Their customer support is also...

Jun 16, 2020 by Renjo Mathew

Amount not refunded after cancelation (Easemytrip) ^Open

I had booked a flight from goa to delhi witj PNR no XCK*NA Go air airline through easemytrip. My flight was on *th of June but it got reschedule to **th with rahi during charges of *** extra and after that ii again got reschedule to **th then I...

Jun 16, 2020 by Mohd Adil

Flipkart Wishmaster Hit my vehicle and run (Flipkart) ^Open

Flipkart Delivery Person Came to deliver my neighbor has hit my Vehicle and run. I tried raising complain through FlipKart customer care but they refused. Below are the details of vehicle of the delivery person and address where they deliver...

Jun 16, 2020 by Ravi Bharti

Credit Card Debited Twice (Air India) ^Open

My credit card was debited twice for a booking and * tickets were issued. I want to cancel one ticket and get refund for the same. Dropped multiple emails to air india, but no response so far....

Jun 16, 2020 by Ankur Mittal

Refund credited to Wallet against Credir Card (Make My Trip) ^Open

I had booked air tickets for Japan Olympics (ANA) which were cancelled a month back & the refund amount of INR ***** was to be credited back by Make My trip to the credit card through which tickets were booked. It was an option that was provide...

Jun 15, 2020 by PAVAN SAVANT

Refund not received got no response of calls and mails (Golden Vacation Tours And Travels) ^Open

Golden Vacation Tours and Travels is a travel company, headoffice is at Siliguri, West Bengal. http://goldenvacation.in/...

Jun 15, 2020 by Shiny Ghosh

MakemyTrip refund for hotel and flight (Make my trip) ^Open

I cancelled my hotel under MMTBlack but am yet to receive my refund after * months. Also my flight refund...

Jun 14, 2020 by Ritesh Pothan

No valid response on queries and not initiating refund (Paytm Travel) ^Open

I have raised a concern at Paytm travel after cancellation of my return ticket by the operator spiceject which was booked for October, **** using Paytm travel service in the Paytm app. As I won't be able reschedule my travel dates and time, I h...

Jun 13, 2020 by Clint Joseph

Makemytrip refund delayed and very less (Makemytrip) ^Open

I booked a flight from Delhi to Frankfurt (** January ****) and Frankfurt to Delhi (** March ****) by paying **,*** Rs. The airlines were Kuwait Airways. The booking ID is NN************* and PNR is PJO*KH. I took the flight from Delhi to Fran...

Jun 13, 2020 by Sarthak Gupta

Refund not received (OYO Rooms) ^Closed

I have booked my OYO room with booking ID for * days and I paid Rs. ****. I did early checkout before ** hrs and their guest experience manager said the rest amount will be refunded but now they are saying I didn't even stay irrespective of giv...

Jun 01, 2019 by Ranu Kumar Singh

Terrible services of Chardham Yatra deluxe package (Thomas Cook) ^Closed

Details attached. The letter was sent to them by email. Apart from financial loss, It was terrible mental agony. ...

May 29, 2019 by Saurabh bhoot

Travel is not respond as per schedule (Orange Travels) ^Closed

I have booked a travel ticket from the Chandanagar city bus stop to Kaikalur as on **.**.** and reported to the pickup location at **:** pm. Also, one message received from orange travels due to some technical problem today our bus from Hyderab...

May 28, 2019 by Dasaradha Lakshman Rao

Double charge by cab (Uber Cabs) ^Closed

I have booked Uber on **rd May from my work to home and I have paid the driver cash Rs. *** and don’t even give me the change stating that he doesn’t have. That’s alright! What is not alright is that he put my payment pending which I have...

May 28, 2019 by J Lalthangpui Hmar

Wrong air tickets booked (Makemytrip.com) ^Closed

I am a regular customer of makemytrip. I had booked air return tickets from Ahmedabad to Delhi on ** May **** for * June **** returning on *th June **** for * people. On ** May ****, I again booked a single ticket for the same return flights of...

May 27, 2019 by Bhagirath Sutreja

OYO not providing GST bills (Oyo) ^Closed

I have been travelling since **th April **** regarding official work. I have booked different hotels via ** different bookings. I have provided GST details in advance before booking the hotel. But I have received a GST bill for none. OYO provid...

May 23, 2019 by Ankit Singh

Overcharged by the Uber Cab (Uber Cabs) ^Closed

Overcharged by stopping the journey at a different location. Also, he took my booking and was a minute away, suddenly he disappeared and came and picked me after ** minutes. And they overcharged me....

May 23, 2019 by Unnikrishnan

Hotel booking cancelled amount not refunded (Oyo Hotel) ^Closed

On ** May **** Oyo ***** heritage stay Ooty was booked online and immediately within ** minutes booking was cancelled but there is no information regarding a refund. An amount of **** was debited for booking with reference number AGLU****. Kind...

May 23, 2019 by Nithindas

Booking of hotel (Hotel JC Grand) ^Closed

This is regarding the portfolio of makemytrip hotels. With lots of expectations, we had booked a room in Hotel JC Grand for our stay on **st May **** in Kodaikanal through MMT. They have a few hotels in their portfolio which they don't even che...

May 22, 2019 by Rajalakshmi Vijaykumar

Security amount not refunded (Oyo) ^Closed

Accommodation vacated on *-May-**. The refund should have been processed by **-May-**, but it's still not processed....

May 21, 2019 by Rohan Gupta

Worst service and false commitments (Railyatri) ^Closed

Why railyatri is a scam and provides the worst customer experience ever. This was my second journey and they heavily disappointed me again. My pickup point was changed without any prior information (Mahamaya flyover to Mayur Vihar Ext.). If I h...

May 21, 2019 by Ashish Chaurasia

No refund for round trip flight cancelled for onward journey (Goibibo) ^Closed

I've booked flights via GoIbibo for the same day (May **th, ****) to and fro journey between Vijayawada and Hyderabad. Vijayawada to Hyderabad flight operated by SpiceJet was to start at *:** am on May **th, **** and the return flight from Hyde...

May 21, 2019 by Kalyan K Gorrepati

Stay problem in room (OYO Rooms) ^Closed

Can you please make the check out time as ** hours. This system is too inconvenient. My father and I were travelling from Phagwara to Delhi. We booked an Oyo room and the next day our train was at *:** pm. We literally begged the owner of the h...

May 20, 2019 by Einjala sithara

Uber is not replying (Uber Cabs) ^Closed

I booked a cab on **th April **** and was waiting for my cab to arrive. It was taking time to come so I called the cab driver to confirm where he was. He asked my destination and cancelled my ride. I booked a cab again now this time the driver ...

May 20, 2019 by Amar Pereira

False picture of hotel at oyo (Oyo) ^Closed

BOOKING ID: BQSG**** The pictures shown are completely different from the room which I have been provided. I booked a room for my parents and they were taken aback after seeing that room which is completely different from shown in the picture...

May 20, 2019 by Ashu

Irresponsible behaviour and financial mental harassment (Oyo) ^Closed

*. We booked a hotel in Kapashera, a *X room quite spacious and pleasant to look at a week prior to the actual booking date. The hotel was situated at a distance of **-** km from the place we reside in ( booked it because it was extremely beaut...

May 18, 2019 by Yash Kumar

Someone used my email id for booking room in different state (Oyo) ^Closed

Someone used my email for booking hotel in OYO. God knows I tried calling customer care emailed them, messaged them on facebook but of no use. Such bad customer care service. Now I don't know what I should do. I don't want any problems that mig...

May 18, 2019 by ASHISH BHARDWAJ

Refund not provided (Make My Trip) ^Closed

I have paid ***** Rs. for * flight tickets from Mumbai to Varanasi through make my trip. It was jet airways flight which was cancelled directly from them. I should get my full refund back as it was direct airline cancellation and make my trip o...

May 18, 2019 by Aanchal arora

Refund not processed since a month (Makemytrip.com) ^Closed

They sent an email stating that the refund will take ** business days. It’s been a month that they haven’t provided it. When I keep calling I get shouted on by their agents and they disconnect the calls on my face. Pathetic cx service. No e...

May 17, 2019 by Siddhant

Refusing to offer promised discount and services (Yatra.com) ^Closed

I booked Yatra Europe Supersaver package id- YH******* / YH******* for * adults and * child on **th March ****. Following are my concerns: *. No one reverts over mail and calls unless we chase them by continuously calling and mailing. *. Pr...

May 16, 2019 by SHAKUN VIJAY