Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

No refund given (Make my trip) ^Open

My flight got cancelled by the Indigo airlines on ** March **** and they initiated the refund of the same to make my trip website. But till today Make my trip site has not refunded my money. Tried already the following: *. Calling call center ...

Jun 26, 2020 by Manuj Gulati

Package not delivered and amout not refunded (Myntra) ^Open

This is regarding my ORDER NO: *******-*******-******* from Mynta which was placed on ** may and Myntra has not even shipped my item as i have checked with their Ekart Logistics but they changed the status as shipped so that I am unable to can...

Jun 26, 2020 by Santosh bisht

MMT double black fraud (Makemytrip india Pvt Ltd) ^Open

Hi, I bought MMT double black subscription from the MTT website. As per subscription, I can cancel two flights in a year which covered under this subscription without any cancellation charges. My below flight was covered under MMT double black ...

Jun 25, 2020 by Chirag Mojidra

Make my trip not refund my booking amount (Make My Trip) ^Open

Kind Attention: Sh. Deep Kalra, CEO @Make my trip (MMT) MMT services not upto mark, not getting my refund amountt Rs.****.** of flight@ non operational @flyspicejet (https://twitter.com/flyspicejet) SG-**** (STV-JAI) after almost * month of ra...

Jun 25, 2020 by VIKAS MEHTA

Refund for Flight booking made on Makemytrip (Makemytrip india Pvt Ltd) ^Open

I had booked flight tickets through Makemytrip portal. Due to COVID-** flights has been canceled. On this critical condition i don not want to travel any where. I tried a lot to cancel my booking online but Makemytrip not providing customer ca...

Jun 25, 2020 by Rajan Goswami

Refund not received (GoAir and Via Com) ^Open

I have cancelled mytickets on ** Apr **** and rebooking on **/May/****.PNR No.N**DSP but flights not operated due to Covid** Goair and Via.com has confirmed that the ticket has been cancelled on **-Apr**** & **/**/**** .But still not received m...

Jun 25, 2020 by Syed Arfat

Refund of canceled flight ticket (Make My Trip) ^Open

I booked an airticket from varanasi to kochi on ** March **** under the Merlin Sebastian, airlines company itself canceled the flight and assured as to refund the whole ticket amount ,i haven't received anything till date My mmt booking id is...

Jun 24, 2020 by Merlin Sebastian

Terrible room service (oyo rooms mumbai) ^Open

This was our worst experience with oyo. Staff is terrific I couldn’t imagine someone could be this rude with their customers. I will never ever recommend this hotel. They allotted us a room which was in a worst condition something was coming ...

Jun 23, 2020 by Prashanth udayar

Refund Denied (Goibibo) ^Open

As per the annexure to Goibibo's letter to customers on the website (screenshot attached from **rd April), all bookings for Turkish Airlines flight, booked before March ** and with travel date before **st December were eligible for a refund. In...

Jun 23, 2020 by Konark Panday

Refund not processed by ixigo (Ixigo) ^Open

I booked tickets through ixigo (Spicejet airline) for myself and * family members (to: Mumbai- Mangalore- ** May **, fro: Comibatore- Mumbai ** May **). Spicejet changed flight timing for ** May flight and offered full refund to ixigo. I have n...

Jun 23, 2020 by Sushil Kumar Agarwal

No refund (Makemytrip) ^Open

We are residents of Germany and have to catch Vande Bharat flight to Frankfurt. I have booked ticket for **th May **** AirAsia flight **:** from Indore to Delhi for my wife and infant daughter. On **th May AirAsia called and messaged to confirm...

Jun 23, 2020 by Akshay Mittal

Refund not received from GOIBIBO (Goibibo) ^Open

I have cancelled my flight PNR(HWKT*C) on **th of March **** but I have not received the refund yet. As I have spoken to the airlines they say they have refunded the amount to the agent(GOIBIBO) but I have not received any amount from GOIBIBO ...

Jun 22, 2020 by Sanket suresh karsiya

Refund not received of cancelled flight (Makemytrip india Pvt Ltd) ^Open

I had booked a flight from Delhi to Dehradun for **th April which was cancelled due to the lockdown period going on. I had paid using the my cash wallet of MakeMyTrip. As per government directive, the full refund was to be issued to everyone. R...

Jun 22, 2020 by Shrey Krishna

Non refund of booking amount (Jingo Holidays Delhi) ^Open

I had booked a tour package with Jingo holidays,Delhi in Feb-** and paid online an advance amount of Rs.*****/- for which i received confirmation mail from travel agent with booking confirmation No. JHPL**** . But Tour which was in may-** was...

Jun 22, 2020 by NITIN BANDOPANT BACHAL

Refund not procssed (Makemytrip india Pvt Ltd) ^Open

I booked a flight from Osaka to Bengaluru round trip for the date **.**.**** and return journey on **.**.****. But flight from Osaka to Bengaluru on **.**.**** "XJ***" got cancelled but Airlines. So my whole journey got disturbed. So I wa...

Jun 22, 2020 by Godine Raja Sekhar

Company shut down (Priority International Holidays Club Private Limited) ^Open

We have taken holiday package from mentioned company. Initially they provided services. Since last five years company is shut down and directors run aways. Complaints are filed in multiple police station but no action....

Jun 21, 2020 by Sonal Jain

Fraud and cheating by visasandpermits s owner Stacy Fletcher (Visasandpermits) ^Open

Visasandpermits.com is run by Stacy Fletcher who is UK citizen. V&P was providing immigration services to get PR for different countries. I was refereed this consultancy by one of my friend whose Australia PR was successfully done by it. I sign...

Jun 21, 2020 by Prerna Garg

Oyolife telling to vacate property in lockdown (Oyolife) ^Open

Oyolife has given ** days notice to tenants of PUN*** property.They have also stated that they will give the deposit back after ** days of leaving the property.But what oyo is doing currently uts hard to believe them.Many people didnt get the ...

Jun 21, 2020 by Sayamdip Roy

Order was not placed n my money amount was deductes (Myntra) ^Open

I ordered * shoes one Saree one jeans and * tops on Myntra but my order wasn't placed n money was debited.. It happened twice within * hours for two different orders n I have lost my **** rs...

Jun 21, 2020 by Samruddhi sadanshiv

Charging high cost than the prevailing market rates (Everest AC Sheet 10 feet Purchased from Super Trading company Padinjarethara Wayanad) ^Open

I have Purchased ** (One) Everest AC Sheet from Super Trading Company, Padinjarethara, Wayanad on ** June ****. They gave me an estimate instead of a Bill showing Rs ***/ as the cost which is too high in comparison with the prevailing market ra...

Jun 20, 2020 by Thomas mathew

Not getting response (Rachana geological) ^Closed

I have booked a bus for my trip to Hubballi on **.**.****, vide ID DUR***VLSR by paying ****.**. I have not received any details in my mail. It is more than ** days. I require all the details. Also, they assured **% deduction which they have no...

Jul 18, 2019 by K. Prabhakara

Fraudulent activity did (Goibibio) ^Closed

I booked a hotel from Goibibo but very worst and many bugs. So I contacted them multiple times and after they said we will forward to the management team but still not refunded my money. I sent them with proof. Very bad. That room finds whiskey...

Jul 17, 2019 by Lourdu Vinoth

Ola driver security threat and theft issue (Ola Cabs) ^Closed

I had a terrible experience with ola in Delhi yesterday. I booked ola from Indirapuram to a green park. He adamantly charged *** Rs more incorrectly just for a small distance. Then when we gave him cash and left. After ** minutes when we were a...

Jul 15, 2019 by Aparna shree

Regarding denying of hotel booking (Goibibo.com) ^Closed

My Goibibo booking id is htlq*wsj*d. My date of booking is July **, ****, for July **, ****, to July **, ****. I didn't get to check-in due to some tariff problem. I have been calling Goibibo from ** o'clock and now it's *:** p.m and I haven't ...

Jul 13, 2019 by KIRANDEEP SINGH GHUMAN

Providing no refund on refundable international flight ticket (Goibibo) ^Closed

I had purchased refundable international flight ticket worth ₹***** from Ahmedabad to Atlanta. On **th June ****, I requested the charges for cancellation and Goibibo provided me that in a mail. All charges including penalty were around ****....

Jul 11, 2019 by Hastik zaverbhai vaghasiya

The travel bus not drop me in proper boarding point (Orange Tours and Travels) ^Closed

I had booked a ticket on the red bus and travel from Tirunelveli to Pondicherry in the orange bus and they did not drop me in proper boarding point. When the bus reaches Chengalpattu they told me you should drop in Villupuram and then go to Pon...

Jul 06, 2019 by Sudha

Money got refund (Redbus) ^Closed

I had booked a ticket using Redbus from Delhi to Haridwar on *th of June **** and it was confirmed. However, on the same day, I got a call from bus operator that they had cancelled my booking due to some bus breakdown and when I asked for other...

Jul 05, 2019 by Ravi Kumar

Uber has charged me twice for same ride and now not giving a refund (UBER) ^Closed

While booking a cab, I had registered to pay via UPI added on Uber. Later while booking on the same date I found that my UPI request had expired. Hence, I made payment through my linked Credit Card. But when tried booking the cab again on the s...

Jul 03, 2019 by Vishal Kamtane

Cancelled the 8 day booking without consent (Zoom Car) ^Closed

I was supposed to be picked up from Kochi airport by Zoomcar at * am for an *-day booking for my Kerela vacations however that did not happen. I had made the booking and was supposed to travel through Kerela and return the car in Thiruananthpur...

Jun 29, 2019 by Manoj Yadav

Tickets got cancelled (Make My Trip) ^Closed

I had booked flight tickets from Delhi to Hyderabad with SpiceJet through Make My Trip portal bearing following details:- *) Booking ID- NF************** *) SPICEJET SG-*** *) PNR- Z****V *) Flight boarding time - **** hrs on **th Jun **...

Jun 18, 2019 by Avinash

Charged the credit card multiple times fraudulently (Makemytrip.com) ^Closed

Booking ID: NH************* Frauds and mistakes committed by MMT: *. Charging * times on the credit card which should have been just once. *. Two extra transactions are done by MMT without any permission from the customer or without OTP. *....

Jun 12, 2019 by Kiran Hagalahally Channegowda

Fraud membership fake and false commitments (Nirmiti Resorts & Clubs) ^Closed

We have bought Nirmiti membership on *th Dec **** (Bills and other documents attached). They promised us lots of fake and false expectations during a time of purchase. We searched the list of their hotel and resort and also the DAE (dial and ex...

Jun 06, 2019 by Tarun Setia

Information not clear (Ease my trip) ^Closed

I got cheated by ease my trip. On the ticket, it's written *pc baggage (generally its ** kg per PC) but when I went to check in the airline charged me ***£ for extra weight. They said its ** kgs only. I paid *** £ extra because of ease my tri...

Jun 06, 2019 by Devesh Kumar

Wrong detail provided by Goibibo (Goibibio) ^Closed

I have booked ticket from Jaipur to Vadodara but Goibibo shows me wrong bus detail and bus drop at Ahmedabad and asks to change bus. What a bad service provided by Goibibo. Can anyone explain how can I file complain against this app?...

Jun 05, 2019 by Rishi

Asking for extra money for flight ticket (Smart Family Vacations) ^Closed

We booked a tour package of Eastern and Central Europe from *rd June to **th June **** from Smart Family Vacations in association with Carnation Travels. Carnation Travels rescheduled the date of flight from Delhi to Prague on *rd June **** to ...

Jun 05, 2019 by Shefali

False promises done (Oyo) ^Closed

It's been ** days since I've moved in but the TV hasn't been working in the entire building because they have dues left from last tenants. Oyo hasn't even installed their own DTV sets. The caretaker was very sweet before I had moved in but fals...

Jun 02, 2019 by Geetika

Fraud by ola driver (Ola Cabs) ^Closed

Had booked Ola from viviana mall. While getting into the car the driver took four digit code but later officially cancelled the drive. While the booking amount was shown Rs *** but on getting down at destination was charged Rs ***....

Jun 02, 2019 by Sheetal paradhi

Refund fraud done (Easemytrip.com) ^Closed

I had booked a ticket through easemytrip on *th April, ** jet airways mum to dxb (Dubai) for travel date *th June, **. But jet airways cancelled the operations and so I cancelled the ticket on **th April. But till date, I have not received the ...

Jun 02, 2019 by Murtuza

EaseMyTrip not refunding my money (Easemytrip.com) ^Closed

EaseMyTrip is the biggest cheat and fraud I have ever dealt with. I booked ticket ID- EMT******** (Operated by United Airlines) from Newark to New Delhi for May **th. United cancelled the flight later since airspace over Pakistan was closed. Un...

Jun 02, 2019 by Magic Dove

Goibibo not processing refund of Jet airways suspended flights (Goibibo India Private Limited) ^Closed

As you are aware that Jet Airways suspended all there flights. Post that there was mail communication from Goibibo that they have received formal intimation by Jet Airways and they are in process of claiming the refund amount for my booking as ...

Jun 01, 2019 by Neha Dewan