Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Money nor refunded (Travalook) ^Open

logo Booking Cancelled Reference No. : REF********* Need help, Our **x* Toll Free Support: ****-***-**** Your Booking is Cancelled with travolook.in :REF********* Your booking is Cancelled due to fare expiration. Please contact o...

Oct 14, 2020 by Rakesh biswal

Travolook fraud (Travolook) ^Open

I booked a ticket from jaipur to mumbai. But within half an hour they sent me a mail that your ticket has been cancelled due to fare expiration. And when i asked them about this they said the airline Indigo canceled it. And now there is no r...

Oct 14, 2020 by Aabhash Agrawal

Cheque dishoundred due to Signature Mismatch (Holiday Hutzz) ^Open

Dear Sir, I invested in a networking marketing program with M/s Holiday Hutzz, address: ***,*rd floor, Bestech Business Tower, Sector ** (Mohali), Punjab (******), in May **** Based on the investment I was eligible for a monthly interest ea...

Oct 13, 2020 by Ritesh Kumar Gupta

Cheque dishounred due to Signature Mismatch (Holiday Hutzz 302 floor Bestech Business Tower Sector 66 Mohali Punjab ) ^Open

Oct 13, 2020 by Ritesh Kumar Gupta

Travel refund (Shoes On Loose Private Limited) ^Open

Mr. Poddar, I along with my husband availed travel package from your this company for our honeymoon to Italy, from **.**.**** to **.**.****.They a total of Rs.*,**,*** for the package with booking ID.**** While we were in Italy, the Corona...

Oct 13, 2020 by Poorvi Aswani

Refund for undelivered product (Om international ) ^Open

Om international from Gujrat promised me give *** box of surgical gloves delivered at Gurgaon and asked to pay first **k and then **k but after that never give delivery nor refunding the amount. ...

Oct 12, 2020 by Hema Ayar

Need refund not credits (Make My Trip Gurugram Haryana India) ^Open

MMT is not returning money. They issued credit voucher with many conditions. These conditions are not practical. ...

Oct 11, 2020 by sushant tripathi

Refund Amount again reverses to their a c automatically (Make My Trip) ^Open

not receive the refund...

Oct 10, 2020 by Rishav Borthakur

Complaint on Refund Amount (Bus Ticket) ^Open

I have booked a bus ticket on */**/**** evening, my amount of Rs *** was debited from my account, and credited to goibibo account, and bus ticket was not booked. So , I'm complaining about my refund amount of Rs ***....

Oct 09, 2020 by Peddapalegani Palavardhan

Travel agency not refunding the money (Sharing Travels Pvt Ltd) ^Open

I had made a booking for * for Singapore with Sharing Travels Pvt ltd but unfortunatly couldnt travel due to lockdown. Now Sharing Travels is denying to pay my money back, with the current scenario i dont see travl happening in the coming mont...

Oct 08, 2020 by Priti Prava Chakraborty

Refund not paid against cancelled flight (Goibibo) ^Open

Goibibo has not transferred refund initiated by Indigo against cancelled flight (PNR # BI**TM). Since *th Sep **** , Goibibo is showing the same status " Refund has been initiated and will take *-* days to reflect in your account" I want my m...

Oct 08, 2020 by Abu Asim Ansari

Oyo is a fraud Worst customer service (Oyorooms) ^Open

I had booked a room with AC in a hotel via Oyo rooms. ID: DIPY**** They asked to pay via Google I paid. Having proper ID still they booked at * km far and it's * am. When I reached the hotel manager denied to give room as it's not AC. Because, ...

Oct 08, 2020 by Pranjal Garg

Wrong Charge for ticket (Make my trip) ^Open

Ticket NO: ***************** This is against my registered profile in the name of the undersigned with you. I am a frequent traveller and have been regularly availing the services of your portal for all my travel needs for the past many year...

Oct 08, 2020 by NITESH SUNNY GUPTA

Refund denied for flight cancelled by airline (Happyeasygo) ^Open

I Booked An AirIndia Flight, Which Was Canceled By The Airlines. I Contacted The Airlines And They Referred Me To The Rules That I'd Be Provided With A Full Refund. Http://Www.Airindia.In/Images/Pdf/Business-Rules-For-WEB.Pdf However, HappyEas...

Oct 07, 2020 by Chakshu Goyal

Refund full amount not received (Akbar Travels Of India Private Limited) ^Open

Dear Sir / Madam, I Made International Booking From Akbar Travels For The Month Apr ****. Due To COVID ** Situation All Flights Have Been Cancelled. And Now Akbar Travels Didn't Give Full Refund For My Booking. I Need To Get A Full Refund...

Oct 07, 2020 by Yadhukrishnan

Refund kept in their wallet (Make My Trip) ^Open

I had booked flights for family from Goa to Ahmedabad for travel date **th May ****,through makemytrip account. As holidays were postponed and Indigo airline kept money with them to be reused within next year, I was okay with that. I had paid a...

Oct 07, 2020 by Manish Ashokkumar Madnani

Shell credits not issued (Goibibo) ^Open

I have booked my tickets from BLR to DEL for round trip between ** to ** April ****. But due to covid-** lockdown the flight got cancelled. Now as per policy I should get transferable shell credits in my account. But I have not received any. I ...

Oct 07, 2020 by Ayush Gupta

Flight refund (Travel Triangle ) ^Open

Had booked a flight from ( mannihat vacations & travel triangle) and had paid rs*****, for * may **** But neither i received the refund from them neither a voucher so that i can book the flight later...

Oct 07, 2020 by agam sharma

Hotel booking not refunded (Goibibo) ^Open

I had booked a hotel from goibibo ( HTLCEQLP*F) for Mandarani, check in date was **th March, check out data was *st April. But due to corona outbreak I called them up and they asked me a new date. So I rescheduled it to Aug *th(HTLCEQLP*F). But...

Oct 06, 2020 by Arkapratim Laha

Refund not received from travolook which got cancelled from company s payment gateway platform on o (travolook in) ^Open

I booked a flight from Nagpur to Udaipur on *st October **** from travolook.in, but ticket got cancelled automatically and money got deducted from my account. customer care called me instantly about cancellation of transaction and send me the c...

Oct 06, 2020 by shubham

Ticket Booking fail but no refund received amount (IRCTC and Kotak) ^Closed

I booked following train ticket on * Feb ****. Station: NDLS to DDU First IRCTC Transaction Id: *************** Second IRCTC Transaction Id: *************** This ticket is booked successfully in third attempt and out of first two fai...

Jan 03, 2020 by Lalit Kumar Singh

Ola delaying my refund amount for more than 2 months (Ola Cab ) ^Closed

This is regarding outstation trip. Driver charged me more than the estimated amount. I raised the compliant immediately and within few days OLA accepted their mistake and said you are eligible for Rs. **** refund. Only Ola asked me share the ac...

Jan 03, 2020 by Bharath Kumar

MMT black rewards not added (Makemytrip) ^Closed

I have spent more than * lacs in Make my trip portal, and expected the rewards as mentioned in form of MyCash in MMT wallet. I had flight booking on **nd Dec ****, and hotel booking checkout on **nd Dec ****, Now they added travel spend for Fl...

Jan 03, 2020 by Ravindra Khokharia

Delayed refund amount (Goibibo hotel) ^Closed

I am Bishnupriya Sahoo booked a hotel at Kolkata from **st December to **th December, ****. I cancelled it on **th December,****. After that I msged , contact several times with goibibo travel assistance regarding my refund payment , but I didn...

Jan 03, 2020 by Bishnupriya Sahoo

Refund (IRCTC) ^Closed

Train was cancelled booked TDR but yet not got refund...

Jan 03, 2020 by Santosh Sahu

Cheated by goibibo by giving another hotel snd non ac room (Goibibo India Private Limited) ^Closed

I booked a hotel through goibibo on **/**/**** in kochi. They provided me the wrong address of the hotel. They provided address in the city only, but the hotel is ** kms far from the place they provided. I called the hotel they also saying we t...

Jan 03, 2020 by Roy Thomas C

Charging of baseless common charges by Oyo Life (Oyo Life) ^Closed

Baseless Common area charges are being charged by OYO LIFE in the properties in Gurgaon. I am reporting for just one property code GRG**** in sector ** phase * Gurgaon, with at least ** people getting affected by the same. Even after complainin...

Jan 02, 2020 by Harshit Lakhotia

Twice debit of cancellation done by uber driver charge (Uber Cabs Or Uber Eats) ^Closed

I booked an uber cab on **/**/****, which was cancelled by driver. For that uber charged two times, *st on credit card, then on PayTM....

Jan 02, 2020 by Tulsi Das

PROBLEMS (OYO LIFE BANGALORE) ^Closed

I HAVE BEEN LIVING IN OYO LIFE IN BANGALORE. THERE'S NO ELECTRICITY AND WATER IN THIS PROPERTY AND WATER FOR * DAYS. WE ARE ASKED TO PAY A RENT OF ****+ EVEN WITHOUT GETTING ALL THIS. ALSO THEY HAVE NOT PAID THE ELECTRICITY BILL OF RS.* LAKH AN...

Jan 02, 2020 by Rajeev Ranjan

Overcharged on trip (Ola Cabs) ^Closed

Sharing I recent incident with Ola Cab Services . I Booked Ola Cab on ** Dec ** from Howrah Railway Station to Dumdum airport. While booking the cab it showing ** KM with expected fair of ***/- Rs. However once reached the destination driver ...

Jan 02, 2020 by Ashim Saha

Charged extra on outstation ride (Ola) ^Closed

I booked a ride for Sonari, Jamshedpur to Barbil, Odisha on **th December, **** at *:** AM. For a round trip the amount shown was Rs. ****. On **th, the assigned driver cancelled the ride as he thought was underpaid. Ola tried to find another...

Jan 02, 2020 by Devyani Chowdhury

Zoom car charging a fine with false claim (Zoomcar India Private Limited) ^Closed

Dear Sir, i have booked Hyundai Creta from zoomcar and checked all the documents on **st dec-** while taking the vehicle. i have seen a photocopy of the vehicle insurance and returned the same in the car while parking the vehicle at the said dr...

Jan 02, 2020 by Manoj kumar Mateti

Double amount charged (Thrillophilia) ^Closed

Thrillophilia just ruined our new year start by charging us double telling us it’s the New Years cost. We checked with other people at resort who almost booked same day from thrillophilia for a much lesser cost? Paying a little more for new y...

Jan 02, 2020 by Lakshmi Gandham

Driver cancelled the cab after scheduled pick up time (Ola Cabs) ^Closed

I booked an ola ** hours before my scheduled time. The driver even called me half an hour before scheduled time to enquire and confirmed about the location. But after the pickup time, he cancelled the ride. As a result I had to miss my classes ...

Jan 02, 2020 by Vandana Sharma

TICKET BOOKED BUT OPERATOR DENIED (Redbus) ^Closed

I have been booked a bus ticket through redbus on **/**/****, which journey date was **/**/**** at *:** AM, boarding point ISBT KASHMIRI GATE, DELHI. My journey was from DELHI to DEHRADUN but bus operator denied me to board the bus whose system...

Jan 02, 2020 by RAHUL KUMAR

Money not refunded (Oyo) ^Closed

I had cancelled an OYO room booking more than ** hours in advance. As per the cancellation policy I'm eligible for full refund https://oyorooms.freshdesk.com/support/solutions/articles/**********-what-is-the-cancellation-refund-policy-of-oyo- ...

Jan 01, 2020 by Srikanth Nagabhushan

Mental Harassment against 2 female travelers (Travel Triangle ) ^Closed

People involved: Travel Triangle, https://traveltriangle.com/, https://www.facebook.com/traveltriangle/ Nishant - **********, chauhan.nishant@traveltriangle.com Aditya - **********, aditya.saini@traveltriangle.com, https://www.linke...

Dec 30, 2019 by Priya Paramita Paul

Not providing refund for replacing worn out tyres with a new tyre (Zoomcar India Private Limited) ^Closed

Zoomacar provided a car with tyres completely worn out. After driving *** km, the tyres were damaged and couldn’t be driven. I had to replace the old tyre with a new one and now when I requested for a refund, they are denying stating I have d...

Dec 22, 2019 by Rohan Mohammad

Deficiency and discontinuation of service (Tripojee India Pvt Ltd) ^Closed

We had booked through Tripojee India Pvt Ltd Noida, a pilgrimage tour to Lucknow- Allahabad-Chitrakoot-Varanasi-Gaya at the end of September ****. After negotiation with Mr.Rohit Sharma from the company, we had agreed upon the final list of Hot...

Dec 22, 2019 by Anantha Narayanan

Trip Cancellation Refund Issue (Dream Holiday Travel Agency) ^Closed

Dear Team, I had taken the Maldives trip package from Dream holiday Company with the help of their travel agent Rajiv Singh, Total package cost was Rs. ****** and I paid in advance Rs.*****. But due to some personal problem, I had requested ...

Dec 20, 2019 by RAJESH KUMAR