There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
Famous Travel Companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Make My Trip- firstname.lastname@example.org
Happy Easy Go- email@example.com
Clear Trip- firstname.lastname@example.org
Travel guru- email@example.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
Most Common Issue Reported for Travel Complaints
I had received a refund notice from GOIBIBO for a cancelled trip from SGN to DMK on **th July **** .We have processed a refund of Rs. *****.* for your SGN - DMK booking (BookingID - SEA***********) via your original mode of payment. The Bank Re...
Aug 03, 2020 by Sunil Kumar Pradhan
We had booked an hotel booking for Krabi Trip through Goibibo , Due to carona our plans were rescheduled twice & New travel dates were August **th to August **th .. Now indian government is not allowing any international flights till August **s...
Aug 03, 2020 by YP RAJESH
Trip ID : ****************** I have requested to book a ticket through HappyEasyGo from Bengaluru to Varanasi for dated **-Dec-**** and also requested to utilize my credit shell amount of *****/- for booking. Before ticket confirmation, ...
Aug 03, 2020 by Avanish Singh
I had booked my holiday with Make My Trip in the month of Jan ****, and due to covid pandemic, i had to cancel the trip in the month of March. I have raised the refund request, contacted them in all possible ways. Still i haven't received my re...
Aug 03, 2020 by Rashika
Refund not initiated for a failed transaction booking made on **th June, an amount of Rs ****. Trip Id-*********** Trip Id-*********** Trip Id-***********...
Aug 02, 2020 by Moidul Islam Mondal
We have booked ticket Banglore to Nagpur on ** April **** PNR : BK*B*D Flight was cancelled because of operationally not for covid ** so airlines has refunded all our amount to our travel agent goibibo but still they are not refunded my money o...
Aug 01, 2020 by PRASAD NARENDRA HAMBARDE
My name is jitheesh vc I work in lucknow .I booked the flight of lucknow to kochi on **th July **** through sbi credit card app on **th June **** which was canceled a few days later and I spoke to goair's customer service and they gave me two o...
Aug 01, 2020 by Jitheesh VC
I had a booking with PNR - K*PPTS, with go air from Lucknow to Ahmedabad dated * july ****.But the flight got cancelled, so i asked for refund from both goair and goibibo ,but no positive response came. so i complain with government grievance p...
Aug 01, 2020 by SHAILESH VERMA
I booked the hotel through MakeMyTrip, when I try to check in the hotel, they denied my check-in and asked to pay cash in hand for booking, so I informed to make my trip about this incident but make my trip said i stayed in the property for ** ...
Jul 31, 2020 by Kamalakkannan Duraikkannu
I had cancelled my tickets on Cleartrip for Trip ID ************ on ** March and was promised a refund of INR ****. Initially I was told that the refund would be credited in *-* days, then the date was pushed back ostensibly due to the ongoing ...
Jul 31, 2020 by Romit Deb Mookerjea
I have booked my flight on dated * aug- *aug booking id EMT******** from allahabad to raipur ,but now it is showing that the flight has been cancelled by the airline.So I want my money to be refunded as early as possible. Airline: IndiGo, Boo...
Jul 31, 2020 by Harsh
Greetings Everyone, OYO is providing PG services by leasing the properties from the owners and allowing students and professionals to stay on a sharing basis. I started using the facility last year which was running by the name "Oyo Life NOD***...
Jul 31, 2020 by Shobhit Dhyani
I had booked a ticket from Bhubaneswar to New Delhi due to issues in the payment process, I had to do the booking twice and both times the amount was deducted from my account. The Trip IDs were- ************ for which we received tickets and *...
Jul 31, 2020 by Rajeev Krishnan
My flight from Chennai to Kuwait with PNR *E DGTLQP in IndiGo airlines was cancelled due to covid. IndiGo refunded the money in May itself, yet Goibibo is cheating without refunding the money properly. They first initiated refund on June *th wi...
Jul 31, 2020 by SHANMUGA SUNDARAM P
Booking Id: FSGU**BFY , my Flight Ticket was booked by this ID on March **, ****. it has cancelled due to Lockdown. now i had contact airlines they said they have already refunded to the Goibibo. i am trying to contact them, but there is NO opt...
Jul 30, 2020 by Saddam Hussain
I have booked a flight from Bangalore to Male return thru Goibibo website. Owing to Pandemic, like others, Srilankan airlines had cancelled my flight. Now, I am asking for my full refund from Goibibo. They are denying and reluctant to revert my...
Jul 30, 2020 by Karan Sood
I booked a flight to Berlin on **-**-**** through Make My Trip with Booking ID as NN*************. The booking was cancelled due to COVID-** pandemic and my refund was under process. I tried to contact MMT several times but could not their cus...
Jul 30, 2020 by Bhupesh Dhiman
I'm a bus owner and i started to provide bus services between Satna to Jabalpur few days ago, later on i stopped providing that service but railyatri continued to book such travels and now customers are getting back to us for details and refund...
Jul 30, 2020 by Ayaan khan
My Travel Triangle Booking ID is ******* . In fact my trip was scheduled for April **th, but it was later canceled due to the growing number of cases of Covid-** in India. I have been requesting a refund for my trip but their partner hub holi...
Jul 30, 2020 by Zubair Hussain
I have booked for chardham yatra for * pax thru TRAVEL DMC ADDRESS; no B **-** ,groundfloor, lajpatnagar-*, New Delhi ******,phone **************, and paid them rs *****/- towards tour cost and rs *****/- towards helicopter ride at kedarnath ...
Jul 29, 2020 by shailesh harakhchand karia
Ola claims that they gave me postpaid option and I have opted to pay by postpaid on one of the rides. I have always paid for Ola rides by cash and was never aware of this. I still paid by cash for this ride as well. Now Ola is harrassing me...
Nov 25, 2019 by Abdul Khayyum
I booked a counter ticket from New Delhi to Vadodara. But I got message just * hours before that my ticket is not confirmed. Station was far from my location and when I went there at enquiry office they said ask TC if he can confirm an give a s...
Nov 25, 2019 by Harpreet Kaur
When I booked the ola auto it showed me rupee of *** . After the ride I was asked to pay rupee of ***.How can it show this much of difference ?This is utter waste of money....
Nov 24, 2019 by Champa
I BOOKED ZOOM CAR AND CHECKED THE RC IN VEHICLE DURING PICK UP BUY NOW THEY ARE SAYING RC ISN'T THERE AND CHARGING A FEE OF RS 10000...
Nov 24, 2019 by GOPAL SINGH
Oyo life provided me with a short notice of one week on **th October **** for either transferring or moving out as their property OYO LIFE ***** was turning out. As I was left with no option so I moved out of the property on *th November ****. ...
Nov 23, 2019 by Himanshu sagar
Very bad experience from OYO I booked room at Khodal dham Kailas hotel at date */**/**. at that day local festival is there. book hotel by prepaid mode for easy check in. but on booking day at **:** PM hotel owner call me and say dont come at...
Nov 23, 2019 by Kiran Prajapati
This Fool Denied me the room and misbehaved as well, Oyo Silver Key ***** near A One Hospityal, Paschim Vihar ,Delhi....
Nov 23, 2019 by Anish Kr Singh
We booked * rooms for * people for **** and reconfirmed it after reaching the hotel but they charged us double after our stay ended denying the talk about the rs.****/room...
Nov 22, 2019 by Sandeep kumar jain
booked the ticket for journey from Shirdi to Vadodara on ** Oct ****, but travels agency owner called me and inform me that his bus is broke down, so bus is not able to visit to shirdi and told me also that, your money will be refund with i......
Nov 21, 2019 by Raosaheb sangale
Hi , I have booked resort through oye and when i reached the property , they denied saying that from past * months they are not accepting any oyo booking .Later had a discussion with customer car executive , they have agreed for cancellation an...
Nov 21, 2019 by Anoop KR
First before check-in they said no extra charges need to pay except electricity bill which is not more than ***/month/person and now they are charging ***+ per head and some **** maintenance fee and **** as gst , never they said these charges w...
Nov 20, 2019 by Varun
While booking air ticket through easemytrip yesterday first transaction of amount Rs, **** has been deducted from my syndicate bank account but ticket not booked at *.** PM on **.**.****, again I was booked the tickect and same amount of Rs, **...
Nov 19, 2019 by AMBIKESH KUMAR MISHRA
Hi, **/**/**** i taken ride from cyber gateway to chandanagar. When i taken ride it shows ***rs and when i am getting down it was reduced to **rs. Before starting the ride driver asked how much it is showing. I said ***rs. After my ride started...
Nov 18, 2019 by Mounik
I had booked the Uber Auto on **th Nov **** at around **:** am from the destination: Lido Mall, Swamy Vivekananda Rd, Halasuru, Bengaluru To: SR Layout Murugeshpalya, Banglore And the expected fare was around between Rs. ***-*** as shown ...
Nov 18, 2019 by Ratish Ravindran
Hotel i booked and hotel actually located is not same...
Nov 18, 2019 by Hari krishnan
I notice ola charging me unknown post and amount of **** when I have not done that transaction at all.Even if I see the transaction details I don't see the break down for this transaction.I have been due diligently paying the driver from my wal...
Nov 17, 2019 by Nirja k
I online booked hotel room Stay@home in Pune on OYO portal and and made payment of Rs *,***/- on **/**/** for the period **/**/** to **/**/**, booking Id NTMZ****. While I reach Hotel for check in , Hotel manager denied by saying there is no ro...
Nov 17, 2019 by Durgesh Singh
Hi, I had booked a Jet Airways ticket for travelling date ** Jun **** from Mumbai to Lucknow with PNR No. BCTLRB**. Due to airlines crisis my journey got hampered and I was unable to travel. Its been now going to be * months but I havent rec...
Nov 16, 2019 by Mohammed Abdulsatter Vaid
I was booking a ticket from Pune to amravati, Maharashtra. Money was deducted from my account using upi but no ticket issued to me. It's been more than * days but money is still not refunded. And the bank says that they can't do anything in thi...
Nov 14, 2019 by Ayesha s
We had booked a full Bogie (Compartment) in Train, that time they had taken ***** deposit amount which they sid they will return after completing the journey. they even took the bank details from us ad they will refund the deposited amount but ...
Nov 14, 2019 by Bhavesh Batawale