Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Refund in wallet not to debit card (Goibibo) ^Open

I cancelled my flight (PNR No RUAIRV) booking id :- TUA*TS*** on ** may .flight departure date was *st june.Issue is refund of cancelled flight is in gocash not credited to my debit card. i didn't opt for gocash whilre cancelleing the flight ...

Jun 11, 2020 by Navdeep Kumar

Security deposit deducted (Oyolife) ^Open

Hi, Oyolife has done fraud with us as we were told that building is going to closed please find another accommodation for yourself and we move out after that we were promised that we get full refund of security deposit how ever now they are ...

Jun 11, 2020 by Himanshu Gupta

Airline Ticket Refund Request (INDIGO SPICE JET) ^Open

My wife & I are senior Citizens ** & ** respectively. Our Travel plans were cancelled because of the All India Lock . down in March/early April ****. A credit shell has been given us to be availed in one year( option to be exercised by End Sep...

Jun 11, 2020 by Harpreet Singh Malik

COMPLAINT AGAINST UNFAIR NON TRANSPARENT FRAUDULENT PRACTICES OF MAKE MY TRIP MMT (Make My Trip) ^Open

I would like to highlight your attention to the unfair trade practice followed by Make My Trip( MMT). I made flight booking for DELHI-BANGALORE-MALE/MALE-BANGALORE-DELHI and NAGPUR-BANGALORE-MALE/MALE-BANGALORE-NAGPUR thru MMT. I paid them INR ...

Jun 10, 2020 by JAYANT MANOHAR PATIL

Incorrect refund (Goibibo) ^Open

Booked two tickets in same flight, same date, for which I got refund due to flight cancellations. But, for one ticket airline penalty was cut, INR ****, other ticket I got full refund. Nepal airlines gave in written that both tickets were eligi...

Jun 10, 2020 by Akash Agrawal

Hotel booking made with full payment but now they reject booking stating that prices increased after (Makemytrip) ^Open

I made hotel booking for Hyderabad paying **** for July which they quoted as offer price, now they rejected my booking, first they said hotel was closed, but when I found the hotel is open and asked them about that, they said the booking is mad...

Jun 09, 2020 by Sriphani kantamneni

Flight booked by Goibibo resumed at last moment after being cancelled as per government regulation (Goibibo) ^Open

I booked flight from Pune to Lucknow via Hyderabad last month for **th May PNR : WNFUMA. *E***-Pune to Hyd *E***- Hyd to LKO the flight *E*** was cancelled and and at before the day of departure the received below message and later it was ...

Jun 09, 2020 by Ankur Srivastava

Not giving Refund on Air Ticket cancellation (Antilog Vacations Pvt Ltd) ^Open

Hi, i am Harjeet singh from Global World Tour and Travels and i booked * International tickets for my guest through Antilog Vacations Pvt Ltd. My guest flight cancelled by airlines later they cancelled the trip and airlines refunded full amount...

Jun 09, 2020 by Harjeet Singh Gabri

AKBAR TRAVELS PLAYING WITH REFUND BY TURKISH AIRLINE Unethical Business (Akbar Online Booking Co. Pvt. Ltd.) ^Open

Dear Sir / Ma'am, Hope you are doing well. I hope you and your family is safe and healthy. I had confirmed booking with Turkish Airline (Ticket NO: ************* & **) done through Akbar Travels (AT- *********) **th June **** Istanbul Turke...

Jun 09, 2020 by Umang Poddar

No refund no cancellation showing travelled in a cancelled air tickets (Makemytrip) ^Open

Dear Sir/Ma'mMy booking I’ds are- NF**************, NF**************, NF**************, all the bookings I have cancelled on **.*.**** at *.**pm-*.**pm. I was trying to find my refunds on MakeMyTrip on *.**.**** evening and was shocked to s...

Jun 08, 2020 by Prodipta Pal

After booking Payment flight PNR not received and Refund amount also not received (Cleartrip) ^Open

I have booked Indigo flight on dated ** June with trip ID - ************ with DOT- ** June **** and after payment flight PNR is not generated and given note that it will be generate with * hours i.e. **:** but till date i have not received. I h...

Jun 08, 2020 by Sachin Kumar

Refund not received (Cleartrip) ^Open

I am feeling very unfortunate that I booked flight ticket through Cleartrip. My Indigo Flight was **/**/**** but due to lockdown it got cancelled. Indigo had intimated to me that they have return my money which is ****/- to CLEARTRIP. ...

Jun 07, 2020 by Debarati Chakraborty

Goibibo rufund (Goibibo) ^Open

I have booked a flight from varanasi to pune via delhi by vistara and i had cancelled my ticket directly from airline because flight was cancelled. Now they goibibo is not responding and i cant reach them because of there stupid ivr menu and st...

Jun 07, 2020 by Vikram singh

Refund full amount not received (Akbar Travels Of India Private Limited) ^Open

Dear Sir / madam, I made international booking from Akbar travels for the month Apr ****. Due to COVID ** Situation all flights have been cancelled. And now Akbar travels didn't give full refund for my booking. I need to get a full refund...

Jun 07, 2020 by Yadhukrishnan

Refund From Makemytrip (Make my trip) ^Open

Hi.. I booked the ticket from Delhi, India to Toronto, Canada for my parents from makemytrip in Ukrain Airline on **th January, ****. The flight was on **th Apirl, ****. Ticket no. is :- PS ***-**********, PS ***-********** and booking ref. no....

Jun 07, 2020 by Mohit raman

Flight refund (Goibibo) ^Open

I booked two international flight tickets from Goibibo (round trip) for me and my husband on **th February, ****. My date of journey was **rd May,**** and the return flight was on **th May, ****. Due to Covid** lockdown, both the flights were c...

Jun 07, 2020 by PRIYANKA ROY

Refund not yet recived by Veer Trip (Veer Trip agency) ^Open

*. I booked air ticket from ahmedabad to bangalore through veer trip agency vide their order id No ******** dated ** Mar **** under which indigo flight scheduled dated ** Apr **** but the flight has been cancelled due to situation of covid-**...

Jun 06, 2020 by Nandita Pathak

REFUND OR CREDIT VOUCHER NOT RECEIVED FOR FLIGHT UN OPERATIONAL (Make My Trip) ^Open

I BOOKED A FLIGHT AI*** THROUGH MAKE MY TRIP FOR ** MAY ****. THE FLIGHT DIDNT OPERATE DUE TO COVID ** PANDEMIC. SO I CANCELLED THE FLIGHT AND RAISED REQUEST FOR REFUND. BUT SEVERAL TIME MY CLAIM GOT CANCELLED. I AM UNABLE TO RESCHEDULE THE FL...

Jun 06, 2020 by SHIVAJI VISHNOI

Travel agency denying to process cancelled flight refund amount (Make My Trip) ^Open

Hello sir/madam, My flight which is scheduled to depart on *th June from Bangalore Bali via Bangkok by AirAsia flight is Cancelled Now by airlines due to ongoing covid** restrictions on Int. Flight fly by govt of india and I have made my boo...

Jun 06, 2020 by Yathisha Kumar Bijoor

Refund not recieved (Goibibo) ^Open

I booked a flight ticket through goibibo on * june ****. Booking ID <<GOFLDIOS**F*E**********>>. I paid through icici bank debit card and transaction id is <<VIN/IBIBO GROUP/************/***********>>. After *-* hours of payment I received ...

Jun 05, 2020 by Arshvir singh sidhu

Hotel booking cancelled amount not refunded (Oyo Hotel) ^Closed

On ** May **** Oyo ***** heritage stay Ooty was booked online and immediately within ** minutes booking was cancelled but there is no information regarding a refund. An amount of **** was debited for booking with reference number AGLU****. Kind...

May 23, 2019 by Nithindas

Booking of hotel (Hotel JC Grand) ^Closed

This is regarding the portfolio of makemytrip hotels. With lots of expectations, we had booked a room in Hotel JC Grand for our stay on **st May **** in Kodaikanal through MMT. They have a few hotels in their portfolio which they don't even che...

May 22, 2019 by Rajalakshmi Vijaykumar

Security amount not refunded (Oyo) ^Closed

Accommodation vacated on *-May-**. The refund should have been processed by **-May-**, but it's still not processed....

May 21, 2019 by Rohan Gupta

Worst service and false commitments (Railyatri) ^Closed

Why railyatri is a scam and provides the worst customer experience ever. This was my second journey and they heavily disappointed me again. My pickup point was changed without any prior information (Mahamaya flyover to Mayur Vihar Ext.). If I h...

May 21, 2019 by Ashish Chaurasia

No refund for round trip flight cancelled for onward journey (Goibibo) ^Closed

I've booked flights via GoIbibo for the same day (May **th, ****) to and fro journey between Vijayawada and Hyderabad. Vijayawada to Hyderabad flight operated by SpiceJet was to start at *:** am on May **th, **** and the return flight from Hyde...

May 21, 2019 by Kalyan K Gorrepati

Stay problem in room (OYO Rooms) ^Closed

Can you please make the check out time as ** hours. This system is too inconvenient. My father and I were travelling from Phagwara to Delhi. We booked an Oyo room and the next day our train was at *:** pm. We literally begged the owner of the h...

May 20, 2019 by Einjala sithara

Uber is not replying (Uber Cabs) ^Closed

I booked a cab on **th April **** and was waiting for my cab to arrive. It was taking time to come so I called the cab driver to confirm where he was. He asked my destination and cancelled my ride. I booked a cab again now this time the driver ...

May 20, 2019 by Amar Pereira

False picture of hotel at oyo (Oyo) ^Closed

BOOKING ID: BQSG**** The pictures shown are completely different from the room which I have been provided. I booked a room for my parents and they were taken aback after seeing that room which is completely different from shown in the picture...

May 20, 2019 by Ashu

Irresponsible behaviour and financial mental harassment (Oyo) ^Closed

*. We booked a hotel in Kapashera, a *X room quite spacious and pleasant to look at a week prior to the actual booking date. The hotel was situated at a distance of **-** km from the place we reside in ( booked it because it was extremely beaut...

May 18, 2019 by Yash Kumar

Someone used my email id for booking room in different state (Oyo) ^Closed

Someone used my email for booking hotel in OYO. God knows I tried calling customer care emailed them, messaged them on facebook but of no use. Such bad customer care service. Now I don't know what I should do. I don't want any problems that mig...

May 18, 2019 by ASHISH BHARDWAJ

Refund not provided (Make My Trip) ^Closed

I have paid ***** Rs. for * flight tickets from Mumbai to Varanasi through make my trip. It was jet airways flight which was cancelled directly from them. I should get my full refund back as it was direct airline cancellation and make my trip o...

May 18, 2019 by Aanchal arora

Refund not processed since a month (Makemytrip.com) ^Closed

They sent an email stating that the refund will take ** business days. It’s been a month that they haven’t provided it. When I keep calling I get shouted on by their agents and they disconnect the calls on my face. Pathetic cx service. No e...

May 17, 2019 by Siddhant

Refusing to offer promised discount and services (Yatra.com) ^Closed

I booked Yatra Europe Supersaver package id- YH******* / YH******* for * adults and * child on **th March ****. Following are my concerns: *. No one reverts over mail and calls unless we chase them by continuously calling and mailing. *. Pr...

May 16, 2019 by SHAKUN VIJAY

Poor cab service (Makemytrip (india) Pvt. Ltd.) ^Closed

We have booked a trip with MakeMyTrip. The cab service provided is horrible. Cab driver literally spoiled our holidays. We had to engage new cab locally even after paying money to MakeMyTrip. I have lodged a complaint with MakeMyTrip also. Very...

May 16, 2019 by A Suresh Kumar

Denied room at 3 am (Oyo) ^Closed

I already booked through Oyo. They called and said the booking has happened but the hotel denied to give the room to me at * am in Nellore. I need compensation for how much I suffer. I didn't get a proper solution from Oyo. The messages detail...

May 16, 2019 by Anoop

Fraud tourism company (aflac tourism) ^Closed

The company will steal money from you and provide you with anything. I have looted **** rupees and they do it on an everyday basis. Please beware. They target freshers and loot them systematically. They will also dupe you of **** and **** rupee...

May 15, 2019 by NAMIT DEY

Overcharged by the hotel (Oyo) ^Closed

We stayed at Oyo ***** Sanman Regency, Mysore on the **th of May to the **th of May **** and occupied * rooms. Booking was done under the name Prasad Khade, booking ID SFCP****. We were charged **** INR for each room for * night and **** INR in...

May 15, 2019 by Prasad Khade

Denying to refund after taking double payment (Oyo) ^Closed

I prepaid my hotel booking for my family to avoid any inconvenience. But at the hotel staff said they don't honour Oyo payment. I called Oyo executive they said to pay at the hotel the money will be refunded. Whenever I called they said refund ...

May 15, 2019 by SHUBHAM RAJ

Refund not received nor initiated (Yatra.com) ^Closed

I had made an initial payment for booking via Yatra.com and I requested cancellation the very next day due to my personal decision. These customer care people keep playing with us....

May 14, 2019 by Naveen R Kumar

After cancelling flight amount is not refunded (Via.com) ^Closed

Refund after the cancellation of flight not yet given. I have done the booking of Go airline flight through via.com on ** March. I cancelled it on the same date but still not received refund though the amount of **** rupees suppose to get back ...

May 13, 2019 by Kamini Chavan