Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Refund of modified ticket not settled (Cleartrip) ^Open

I had booked a floght seat through Clear trip Pvt. Limited. They had a plan called Flexifly through which one could change flight without any change fare. As per their policy during change customer has to pay and further on insurance team will...

Dec 01, 2020 by Pradeepkumar Velusamy

Refund of advance paid to Thomas Cook (Thomas Cook India) ^Open

Original Complaint Id: ***** Closed by you. Thomas Cook File No: CANCELLATION || G********* || G********* || G********* || G********* || G********* || G********* | File Name: Mr VENKATA RAMANA MURTHY PENDYALA | Start Date: **-**-**** | End D...

Nov 25, 2020 by Dr. GOVINDARAJULA VENKATA NARASIMHA RAO

Fraud in Tour package for honeymoon (https www tourbynature com ) ^Open

My husband was booked a honeymoon package from https://www.tourbynature.com/ . We got a call from rahul sharma who is from booking team. He offer us *N*D honeymoon package at cost of ***** for which he asked to do ***** advance payment which we...

Nov 25, 2020 by Neeta Soni

Flight cancelled by MakeMyTrip but money not refunded (Makemytrip) ^Open

had a flight booked on ** May ****, PNR OE***O (Dehradun-Delhi-Pune), which got cancelled due to covid-** impact and the amount was credited into a credit shell. I tried to rescheduled the flight from Makemytrip on ** Oct but there was no opt...

Nov 25, 2020 by Imran Kazi

Ticket refund not received (Make My Trip Gurugram Haryana India) ^Open

My ticket id NF************** by make my trip not fully refunded ...

Nov 24, 2020 by Partha Pal

Money not refunded (Makemytrip india Pvt Ltd) ^Open

#Cheat #Travel #Covid Booked ticket, PNR got canceled from Airline due to technical issue. Paid ***** Rs. but recieved ***.Asking daily, getting no answer from both Airindia & Make My trip. PNR - YLLWV, NF************* Etcket No. - *******...

Nov 24, 2020 by Garima Singh

Refund not Received (Makemy Trip) ^Open

We had following bookings from Chicago to Mumbai for July ** **** by Lufthansa flight LH ***: *. Ritu Bhatia PNR no. VA*BLV *. Mukesh Bhatia PNR no. VCBF*P The above tickets were booked through Make-my-Trip.c...

Nov 24, 2020 by Mukesh Bhatia

Refund (Makemytrip india Pvt Ltd) ^Open

Reference No. ***************** : NF************** I booked my flight Pat/del on ** May on Indigo (the airline refunded money to my wallet and I used it) and return on * June on Air India. Air India has refunded Rs **** to my MMT wallet but MMT...

Nov 24, 2020 by Suvarna Oommen

REFUND NOT RECEIVED (Travolook) ^Open

I had book a ticket Mumbai to Cohin on **/**/**** My Booking is Cancelled with travolook.in :REF********* But still todat date refund amount not recieved ...

Nov 23, 2020 by Bhim Mistry

Hotel Booing Cancelled (Make My Trip) ^Open

We have booked hotel in Goa on **.**.**** through MMT App and it had shown the booking is cancelled due to a technical issue without booking ID but the amount got debited from the bank account. We inquired with the bank on **.**.**** and they s...

Nov 22, 2020 by Jaswanth

No customer complaint system available on make my trip (Make My Trip) ^Open

*. I purchased a ticket my make my trip. The airlines is INDIGO airlines. *. Indigo airlines informed me that my ticket has been cancelled. *. I wish to confirm it from Make my trip. I went through make my trip website & came to know that a....

Nov 22, 2020 by VINOD KUMAR VERMA

TRIP CANCELED BUT NO REFUND (Malabar Tours Travels) ^Open

I am Dr. Navya Rakesh and I reserved a tour to Singapore on **/**/**** and my travel date was supposed to be on **/**/**** and due to the Covid **, all the flights were canceled and since then we were getting in touch with the Travels and they ...

Nov 21, 2020 by NAVYA SETHU

Fraud by travel agency Tour by Nature (Tour By Nature) ^Open

We friends were planning for a trip to kerela on *th December **** so we google the travel agency in India there we find out one tour by nature they were having their own site. There was a requirement form on their site we filed that form after...

Nov 21, 2020 by Kunal Vibhute

Bus Stranded gor more than 15 hrs (Mercy Travels) ^Open

I have booked a bus from Mercy travel s from Udupi to Dombivli, this bus broke doen near belgaum at around *.** pm of ** Nov **, this is still stranded at the same location for more than ** hrs, the owner Mr Rashid is mot responding and all the...

Nov 20, 2020 by Jitesh Poojari

Refund not received after cancellation of chardham trip due tto lockdown (Add my India trip pvt Ltd) ^Open

We have booked Chardham Yatra for group of ** adults and * Children from ADD MY India trip Pvt Ltd for which they quoted us Total ******.** and extra *****.** for Helicopter booking. Trip was scheduled from *th May'** to **th May'** for which W...

Nov 19, 2020 by Ajay Sharma

Travolook Amount deducted but flight ticket not booked (Travolook Flight Booking) ^Open

I booked a flight ticket on Travolook on **th November, **** and I did not get confirmation for the flight. My account got debited for Rs. **** and later on they mailed saying that your ticket could not be booked and they will refund the amount...

Nov 17, 2020 by Shreyas

Cleartrip fraud didnt receive refund in my account but in cleartrip app it shows that amount is refu (Cleartrip) ^Open

I have booked flight on ** st march **** from cleartrip, flight was cancelled due to covid reasons. The airline refunded the amount to cleartrip. After months of communicating with cleartrip now it shows that they have refunded my amount in my ...

Nov 17, 2020 by Suchampa bagchi

Happy not refunding my money (Happy Easy Go) ^Open

I booked two indigo flight tickets scheduled on *nd and **th April, **** through happy easy go travel agent. These flights were cancelled due to govt imposed covid restrictions and Indigo has refunded the full amount of Rs **** back to this hap...

Nov 15, 2020 by Shreya Dey

Extra amount charged by OLA cab (OLA cab Pune) ^Open

Main concern is : I have travelled *** km. but actually charged for *** km. Driver have gone somewhere during night without approval or information and the additional distance is charged to me. Need to Investigate : *. Driver location to be ...

Nov 13, 2020 by Girish Jagannath Kshirsagar

Refund not provided (Make my trip) ^Open

My Etihad flight booked on ** August through Makemytrip was cancelled by Airline. I have tried to raise multiple tickets and called numerous times but no refund has been provided till date. MMT is purposefully ignoring my emails and calls to a...

Nov 12, 2020 by Aditya Kunturkar

REFUND INITIATED FROM OYO BUT NOT RECEIVED (OYO Rooms) ^Closed

I booked hotel for my Goa trip from OYO on **.**.**** and paid full amount Rs.**,***/- via Google Pay but they cancelled my booking cause i unable to receive their call after few days of booking. I received message from OYO that my booking is c...

Mar 06, 2020 by PRAGNESH RAMANIKBHAI PARMAR

Club Mahindra not refunding (Club Mahindra Holidays) ^Closed

Bought the membership from club mahindra holidays around January **th. Cancelled within ** days. As per the clause refund should be given in ** days but they confirmed that the refund will be given in ** days. ...

Mar 06, 2020 by Prarit Vashisht

Tatkal ticket booking (IRCTC) ^Closed

Hello all, It is so bad experience to book tatkal tickets from irctc site.. It shows that tickets are available but while booking it get stuck at payment page and you will get message that payment is pending from bank side.. If you want t...

Mar 05, 2020 by Sneha Prakash

Refund issues (Akbar Holidays Pvt Ltd) ^Closed

This company has not refunded me a single penny . Have made all false communication about hotels and it being non- refundable. I also have proof of no communication sent to the hotel in Singapore. Now it’s been over a month I have been follow...

Mar 04, 2020 by Anjali Tewari

Fraud Drivers Led Us To miss our bus tickets of 4 passengers to Bangalore (Redbus.in) ^Closed

I had a bus booking from thrissur to bangalore on **/**/**** ..I was supposed to board the bus at *:** P.M.. i reached the boarding point at *:** P.M (** mins prior mentioned )..i didn't receive any wake up call from redbus team as they have in...

Mar 02, 2020 by K. Nikhil

Refund Not been Given (Myntra.com ) ^Closed

Hi I Have two purchased with Myntra.com on **.**.**** once i received i Phone them Product is Not Upto Standard please take them Back And Credit same in My Myntra Credit Later two Days i Have received refund of One Shirt never Refund of Iind ...

Feb 28, 2020 by Abid Zargar

OLA CHARGED WITHOUT GIVING SERVICE (Ola Cab Visakhapatnam) ^Closed

N **TH FEB **** I HIRED OLA CAB ON RENTAL FOR * HRS AND WAS ON MY WAY TO AIRPORT TO PICKUP MY BOSS FROM AIRPORT WHICH IS HARDLY ** -** KM FROM DABA GARDEN (VISHAKAPATNAM ).I WAS ABOUT TO REACH AIRPORT WHICH WAS HARDLY *.* KM,AS MY DRIVER (RONGA...

Feb 28, 2020 by SHAHNAWAZ ALAM

So this company was told about Coronavirus and it’s impact so like a normal person I was wanting to cancel the trip and written it to the Travel Agency in return they claimed Hotel is not refunding where in the hotel said we have no such book...

Feb 27, 2020 by Anjali Tewari

Refund of the security deposit (Colive Oasis) ^Closed

I was a customer of colive Oasis. Me and my brother stayed at room number ***. We bought a puppy to our room as there was no rules for pets written in the colive hand book ( I have the evidence for that), as we bought a puppy to our room the ...

Feb 19, 2020 by Anjana B Nair

Refund required for booked travel plan (Travel Triangle ) ^Closed

Travel plan to phuket,bangkok was booked from *th Feb ****.full amount was paid to the travel agency, we planned for a hassle free trip but it turned out to be the worst nightmare. After booking the travel plan we asked travel agency that I had...

Feb 18, 2020 by Imam Bahadur

Customer care denied to reschedule or cancel the ticket (Red Bus) ^Closed

I have requested red bus customer care to reschedule my ticket from **th feb **** to **th feb **** due to personal issues but they denied it stating it cannot be rescheduled or cancelled as it has already been rescheduled from **th to **th. Thi...

Feb 11, 2020 by Srija reddy

Dissatisfied with membership Feel cheated (Club Mahindra Holidays) ^Closed

Club Mahindra -white studio- membership. The company takes a lot of money and the resorts / properties are off located from main tourist destination. They are not listening to the customer grievances and only bother for money. The service is be...

Feb 09, 2020 by Ranjeet kumar

Refund my amount of rs (Yatra) ^Closed

Hi, I never thought that Yatra would cheat on me. I have purchased Holiday package for Europe (Glimpses Of Europe) from Yatra at the cost of Rs *****/- for the month of May. I was in co-ordination with the executive Kanchan Verma from Yatra...

Feb 08, 2020 by Ronson

Fake promises Colive (Colive) ^Closed

They promise to give a smart stay . But they forget the promises after getting the money. No Wifi, No cleaning, no clean water to drink , no hygiene ...

Feb 07, 2020 by Kush pawar

Refund for Hotel Cancellation (Makemytrip) ^Closed

I did a last minute planning to travel to Pondicherry with my family and wanted to book beach resort. I searched beach resort on makemytrip website and did the booking one night before travel. I booked the resort for two nights stay, two rooms ...

Feb 06, 2020 by Gaurav Saxena

MakeMyTrip cheats with this hellhole (Make My Trip) ^Closed

I booked an hotel in Ongole as part of travel with my team from the **th January last week. My stay at Regalia, Tirupati was pleasant. I reached Soumya International at Ongole the next day i.e **th midnight. Me and my team were greeted to rats ...

Feb 05, 2020 by Ashok Maridas

Refund not received (Oyo) ^Closed

I made a online booking through Oyo portal & when i went for Check In they denied that they are not registered with Oyo from past * months , after that i had word with Oyo customer Executive he had shifted to another Hotel, again i faced the sa...

Jan 31, 2020 by JAINAM SHAH

Deficiency in service (Ola Cab ) ^Closed

Respected Authority, I am a resident of Sonipat, Haryana. I am using you cab services from last * months, and I am highly disappointed. Your cab drivers deny to provide me with local rides. I am a girl, and I thought that your cabs are the mo...

Jan 31, 2020 by Vaishali

Service deficiency issue (Yatra) ^Closed

I booked a package from Yatra # YA:******** and enclosed is the itinerary - according to this, we had a pick-up on a pvt basis from Phuket Airport to Krabi. My flight (G* **) ETA was **:** but it got delayed on **th Jan and we arrived in Phuket...

Jan 31, 2020 by Neha Khattar

Payment done but booking not completed (Goibibio) ^Closed

I have booked tickets from Kolkata to Delhi. My payment was done , but booking was not done. I waited for ** hours, the status was same. I tried to contact through call center for whole day , but they have restricted all the ways in which we ca...

Jan 30, 2020 by NISHANT SINGH