Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Ticket not booked money deducted (Ease my trip com) ^Open

These emails. My pnr number is YZ*QM - Please note this ticket was booked for **th november earlier and then it was rescheduled to **th november and no ticket number was generated. i kept running around their support teams byt no response r...

Nov 08, 2020 by Deepika garg

Airline ticket refund not processed Fraud and cheating complaint (Travolook) ^Open

This is a fraud travel agency. They will never refund the amount in case of a cancellation. Even when the airlines has confirmed in writing that they've refunded the amount to the travel agent Travalook, they will say we haven't recd. any refun...

Nov 05, 2020 by Umang khemka

GO ibibo not yet refunded the money for the cancelled flight (GO IBIBO) ^Open

I had already booked a ticket from go ibibo from kochi to Dubai scheduled on March **th.The airline was not functional on that day. I have raised a refund request , until now it is not settled.There is no way to contact their customer service.I...

Nov 05, 2020 by Jikku

Non refund of advance by OYO LIFE in (Oyo Life) ^Open

I, Deepa and my husband Eswar from Tirupathi came to Chennai for critical maternity medical purpose and moved in to OYO LIFE CHN**** room on **.**.**** which was located in Mylapore of Chennai. *. Booking ID : ****** paid an amount of Rs. ***...

Nov 03, 2020 by SAMANTHI DEEPA

Fraud by passportsevaindia in (passportsevaindia in website) ^Open

On * November ****, I had applied on passportsevaindia.in for a passport for my father and total amount of INR **** was charged after filling all the details in the application form. The money has been debited from my account and even received ...

Nov 03, 2020 by Brinta Kusum De

Refund not received (Zoomcar India Private Limited) ^Open

It's been * months that I haven't yet received my refund. I booked the Hexa car with a fuel refund option on *th August for *th August ****, however, on *th Aug night, Zoomcar person called me and asked me that whether I am ok with Mahindra Mor...

Nov 03, 2020 by Venkata Murali Lakshmanachari Nanduri

Full refund not provided (EaseMyTrip com) ^Open

I Booked Round Trip Air Tickets Through Easemytrip To Travel To Delhi On March **. My Total Ticket Cost Was Around Rs **,***/-. EaseMyTrip booking ID EMT********. But Due To Corona Pandemic I Had To Cancel The Plan. Communicated The Same To Air...

Oct 31, 2020 by Jeelan

Travolook in Air ticket not booked but amount deducted from my credit card but still amount is not (Travolook in) ^Open

I have booked a ticket on *th of October **** in "Travolook in" website for * person from Chennai to Delhi. My tickets was not booked but **** RS had been deducted from my account. .After that I asked for refund I still didn't get the refund. T...

Oct 28, 2020 by Samson

OLA Cabs charges Wroungly (Ola) ^Open

OLA has changed wrongly. ...

Oct 27, 2020 by Puspal Ray

Bus didn t went in the boarding point way It took the other route (Redbus online booking Gangotri travels ) ^Open

I have booked a ticket from RedBus App from Rajahmundry to nellore On **st October **** after booking I got a ticket Confirmation in which there is no contact Number of Bus driver. It came with boarding point contact number and redbus helpline ...

Oct 25, 2020 by Deekshith Podili

Charged twice for a Ola ride (Ola) ^Open

At time of booking,I chose cash payment as mode, but end of ride, I made an UPI payment for ride and amount got deducted from my account. But still driver asked for cash as it did not showed in his account, so need to pay him cash again. Hence...

Oct 24, 2020 by Sheetal Jain

Refund (Happy Easy Go Com ki) ^Open

I had booked tickets for March, but due to the pandemic could not travel. My money was in credit shell. I have plans to travel in November so tried to reschedule dates. Called emailed multiple times but have not got payment link and now i have ...

Oct 23, 2020 by Meenakshi jadhav

REFUND NOT BEING PROCESSED (Country Club Hospitality & Holidays Limited) ^Open

I have registered for CCHHL however requested for cancellation within the cool off period. My refund is promised by them but has not been settled till now even after *.* years. No one is responding...

Oct 23, 2020 by SATISH KUMAR KARRI

Charged extra 300 Toll Tax (Ola cab delhi NCR) ^Open

On **th October, I have booked a ride (CRN: **********) for my relative and I was charged almost double what it is showing at the time of booking upfront. I talked same day to the customer support staff as well and he assured me to refund ar...

Oct 23, 2020 by Manoj Kumar Verma

Refund issue (Makemytrip (india) Pvt. Ltd.) ^Open

*.Kenya airline flight rescheduled * times from Uganda to Nairobi on **/**/****,Due to that ,I need to cancel connection flight from Nairobi to Mumbai on dated **/**/****.for cancellation Kenya airline charged there cancellation charges,after t...

Oct 21, 2020 by Mukesh

Refund not initiated for Air ticket booked Fraud Company (Travolook Com) ^Open

Hello Team, I had booked a ticket from Travolook.com which was later cancelled due to some technical issue (price hike) as conveyed to me through mail. I am continuously trying to reach out to their customer support team but no one is picking...

Oct 21, 2020 by Rohit Pandey

Money deducted twice for flight booking (Make my trip) ^Open

Booking number - NF************** I have booked a flight from mmt for goa to delhi(**th dec). The total booking amount is ₹**,***. But the money got deducted twice from my bank account. Please resolve this issue ASAP. And please refund ...

Oct 19, 2020 by Shailesh chopra

Flight Refund Due since 7 months (Cleartrip) ^Open

On **th April, the clear trip agent confirmed via mail that the flight has been cancelled due to COVID and full refund is eligible and it will be processed in ** working days. However, since * months I am still waiting. They are neither respond...

Oct 17, 2020 by Shreyash Jain

Services not delivered (Trip Sailer) ^Open

I had booked a package from travel triangle with trip id *******. The total amount to be paid was rs. *****, which was paid to customer on *th march, ****. Trip dates were **th march ****- **th march ****. Due to Covid-** pandemic, trip got can...

Oct 15, 2020 by KUSHAGRA GUPTA

Goibibo Refund (Goibibo) ^Open

GoIbibo deducted all wallet amount to 0. ...

Oct 14, 2020 by Manoj Kumar Agrawal

Refund not recieved (Yatra Com) ^Closed

Refund not received for booking id ************ for bus ticket from ujjain to knapur ....

Mar 21, 2020 by Dheerendra Mishra

Travel Agency not helping in refund (Sharing Travels Pvt Ltd) ^Closed

We had planned our family vacation to Maldives with Sharing Travels Pvt Ltd through Travel Triangle. Out trip is scheduled between *nd Apr to *th Apr ****. Due to the outbreak of COVID**, our flight of GOAir in which the tickets were booked als...

Mar 20, 2020 by Vasantha Nadar

Refund not done (Easemytrip.com) ^Closed

I had recently booked a flight from Mumbai to dhaka for **th March, ****.the same got rescheduled by the airlines. I then had it again rescheduled on **th March, ****. Neither did the said website sent an email nor a message regarding the two t...

Mar 20, 2020 by Mehnaz

Cancellation Refund (Easemytrip.com) ^Closed

We have booked a ticket vide ref: no.EMT******** to Chennai-Port Blair-Chennai for * passengers for site seeing through EaseMyTrip at Indigo and Spicejet. But as per Government notification issued by Health Secretary, in order to prevent the ...

Mar 19, 2020 by Karthick Ravichandran

MakeMyTrip not giving date change due to coronavirus (Makemytrip (india) Pvt. Ltd.) ^Closed

Booking ids - NF************** , NF**************, NF**************, NF**************, NF**************, NF************** - these are the flight booking ids of of my family for kashmir and. There is no date change available as MMT is deducting...

Mar 18, 2020 by Ananya Chakraborty

Flight cancellation by airline not refunded (Goibibo) ^Closed

I have booked flight ticket from Kuala Lumpur to trichirapalli on **th and return back on **st March ****. Due to corono virus spread, India ban flights from Malaysia and my flights were automatically cancelled by air Asia. Now goibibo not refu...

Mar 18, 2020 by BALAJI ARUMUGAM

Not funding holiday package amount (Regalia Corporate Service Pvt. Ltd.) ^Closed

One day, i had received call from Regalia Corporate Services Pvt. Ltd. Hinjewadi Pune. They told me you have got gift. Please collect your gift from our office. I ignored their thing. But, they was regularly taking follow up of me for collect g...

Mar 17, 2020 by Vinod Vitthal Dhome

Mislead and misinformed by Oyo support team (Oravel Stays Private Limited) ^Closed

I did an early checkout from an OYO hotel in retaliation to lack of hospitality and support that I received. The hotel reception refused to checkout early citing that there is a system issue. Then I called customer support and they post dated m...

Mar 17, 2020 by Parvaz Bhaskar

Reschedule not happened (Easemytrip.com) ^Closed

I booked a ticket from easemytrip, then because of Corona virus issue I tried to reschedule with them. I called their customer care so many times but each time they told their. Backend team will call me. But when they called I was traveling so ...

Mar 16, 2020 by Mr SUJIT KUMAR SINGH

Darjeeling Hotel is not refunding money even if cancelled before 12 days (Hotel New Lion Gate Darjeeling) ^Closed

I have booked * rooms at Hotel New Lion Gate, Darjeeling for * nights (March **-**). Rents per night for the rooms were INR **** and **** respectively. In whatsapp they have asked me to send amount for * night for both the rooms as advance book...

Mar 14, 2020 by Koustav Chakraborty

No refund for cancelled ticket (Yatra.com) ^Closed

I had booked a flight using yatra.com,delhi Singapore return flight, however the flight was cancelled by me for corona virus scare. Yatra offered a refund of *****, in my favor and I received an email regarding same on **th Feb, **** and it was...

Mar 13, 2020 by Samiullah khan

Improper Services Incorrect information provided by Yatra agent led to loss of money (Yatra Com) ^Closed

Had booked a flight from yatra. It was to depart from Delhi on *th Feb**** around **AM. Due to corona virus situation flight had to be postponed by about a week. On calling yatra customer care on *th Feb**** at around *PM, we were provided with...

Mar 12, 2020 by Siddharth Singh

Refund not initiated yet (Yatra.com) ^Closed

Very disappointed with the kind of service that I have received from Yatra.com with regards to my refund. Even after Yatra letting me know on January ** that my refund has been initiated and will receive the same in ** - ** working days, it ...

Mar 09, 2020 by Nixon Philip

Fraud and want my refund back (Palmarinha Holidays) ^Closed

I was in Goa with my wife and in Calangute I was asked to stop and visit Palmarinha holidays resort and they are having some prizes and we were asked to attend the * hour seminar and after that they asked me for the membership and as soon as I ...

Mar 07, 2020 by Ravi Agarwal

REFUND INITIATED FROM OYO BUT NOT RECEIVED (OYO Rooms) ^Closed

I booked hotel for my Goa trip from OYO on **.**.**** and paid full amount Rs.**,***/- via Google Pay but they cancelled my booking cause i unable to receive their call after few days of booking. I received message from OYO that my booking is c...

Mar 06, 2020 by PRAGNESH RAMANIKBHAI PARMAR

Club Mahindra not refunding (Club Mahindra Holidays) ^Closed

Bought the membership from club mahindra holidays around January **th. Cancelled within ** days. As per the clause refund should be given in ** days but they confirmed that the refund will be given in ** days. ...

Mar 06, 2020 by Prarit Vashisht

Tatkal ticket booking (IRCTC) ^Closed

Hello all, It is so bad experience to book tatkal tickets from irctc site.. It shows that tickets are available but while booking it get stuck at payment page and you will get message that payment is pending from bank side.. If you want t...

Mar 05, 2020 by Sneha Prakash

Refund issues (Akbar Holidays Pvt Ltd) ^Closed

This company has not refunded me a single penny . Have made all false communication about hotels and it being non- refundable. I also have proof of no communication sent to the hotel in Singapore. Now it’s been over a month I have been follow...

Mar 04, 2020 by Anjali Tewari

Fraud Drivers Led Us To miss our bus tickets of 4 passengers to Bangalore (Redbus.in) ^Closed

I had a bus booking from thrissur to bangalore on **/**/**** ..I was supposed to board the bus at *:** P.M.. i reached the boarding point at *:** P.M (** mins prior mentioned )..i didn't receive any wake up call from redbus team as they have in...

Mar 02, 2020 by K. Nikhil

Refund Not been Given (Myntra.com ) ^Closed

Hi I Have two purchased with Myntra.com on **.**.**** once i received i Phone them Product is Not Upto Standard please take them Back And Credit same in My Myntra Credit Later two Days i Have received refund of One Shirt never Refund of Iind ...

Feb 28, 2020 by Abid Zargar