How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
Famous Travel Companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Make My Trip- firstname.lastname@example.org
Happy Easy Go- email@example.com
Clear Trip- firstname.lastname@example.org
Travel guru- email@example.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
Refund of cancellation charges against booking number YMVCJQ Flight number (Make My Trip) Open
Amount of Rs.**** pending. Booking number YMVCJQ (Flight number *E- ***) from Bangalore to Kolkata on **rd March, ****. Several emails have been sent to Make my trip, but they do not care of it. Being a retired Associated Professor, l...
Jul 16, 2020 by Dr. Baidyanath Ghatak
Didn t get the refund for my cancelled flight (Make my trip) Open
Due to lockdown my flight got canceled. So they have to provide credit shell for the entire journey. But they provided me credit shell for one side and credit shell for other is still pending since * months. ...
Jul 15, 2020 by Abhishek Gupta
Refund (Goibibo and Irctc) Open
Sir, I have booked my ticket from Goibibo.com in Indigo Flight being PNR No. TL**WG and also booked in SpiceJet being PNR Nos. GBJ*WJ and NDL*GD. My money is in credit shell. I request you to please kindly return my money as soon as possible in...
Jul 15, 2020 by ROSAN SHAW
EXCESSIVE DEDUCTION IN REFUND (DREAM WORLD HOLIDAYS RAMDASPETH NAGPUR) Open
Dream World Holidays ramdaspeth Nagpur, they themselves are not booking the tour, they booked our tour through an Quality Tour tour operator in mysore so the tour cost was high. They got quote from them and they forwarded added therir profit. W...
Jul 15, 2020 by Sagar Gokhale
Refund of international airline ticket (Goibibo) Open
Hi I have lost my hard earned money as i stay in NewZealand And i went to india for holiday and when i was coming back to nz i have booked an Malaysian airline ticket from GOIBIBO and it was my biggest mistake coz they fuckin money sucking ma...
Jul 15, 2020 by Harpreet Singh
Ola driver took extra money by arguing and ola is not supporting (Ola Cabs) Open
At the end of ride driver which was assigned by ola asked for extra money apart from toll tax ( which I paid myself) when I refused to give extra he started arguing to avoid the scene I Thought of paying him and solving this problem with ola....
Jul 15, 2020 by Jeenia Dhillon
Refund not credited through GOIBIBO for flight and (Goibibo) Open
Sir, As d cancellation refund was processed on **-*-**** and as informed by goibibo staff refund will be credited in bank account within ** days but till date amount is not credited in bank account. This is the *th time I have applied for refu...
Jul 15, 2020 by Komal Agarwal
Denied to Refund Extend holiday package (Shoseonlose) Open
I have booked a holiday trip of bali, Indonesia and the travelling date was ** may but due to COVID-** and world wide lockdown, all the tour was cancelled. I have booked land package of Rs *****/- from shoseonlose company and paid paid *st inst...
Jul 15, 2020 by Swapnil kumar
Airticket cancellation refund not received (Goibibo) Open
My name is Kalpesh and I have not received refund after *** days of initiated refund by Goibibo which would be received within ** to ** days as per email confirmation by Goibibo for booking id AMDNTS*YI and Airline PNR-RC*YUR. As per Turkish ai...
Jul 15, 2020 by Kalpesh
Flight cancellation refund not recieved (JetAirways Makemytrip) Open
It’s been more than a year and I have still not recieved my refund from jet airways. Makemytrip is not responding regarding this issue and even jetairways customer care isn’t helpful....
Jul 15, 2020 by Aishwarya Thandava Murthy
Refund of Jetairways ticket purchased from Goibibo (Goibibo) Open
International Ticket purchased in Jet Airlines through goibibo online : Date of Journey ** April **** from Hannover Germany to Delhi and return journey date ** May **** from Delhi to Hannover. Hannover to Delhi reached but return ticket cancell...
Jul 15, 2020 by Ajay Kumar
Oyo Life Refund of Deposit (Oyo Life) Open
I had very bad experience staying in Oyo - Life (Bangalore). Some of the problems i had gone through. *) Post confirmation on the availability of the independent room from the Oyo Life Representative i made my advance payment and on the d...
Jul 15, 2020 by Rahul D
Refund not initiated (Travel Heights ) Open
Due to covid pandemic trip was not done in April however till date I haven't got any refund amount from my advance payment of rs *****.Sufi the owner of Travel heights Siliguri was suppose to start the refund initiation from this month however ...
Jul 14, 2020 by Sourya Mohan Banerjee
Not received full refund (Goibibo) Open
I booked two ways flight from Goibibo that is Hyderabad to Tirupati and Tirupati to Hyderabad in rs ****rs. After few days I received message that my flight has been cancelled, so I contacted to flight customer care service they updated me tha...
Jul 14, 2020 by Bhogi Raju Korada
Booked A Ticket from Travolook Completed Payment but Did not get flight details (Travolook) Open
I have booked the ticket at * AM on **th July'** and they sent a mail that it'd take ** minutes to process the request but then at ** AM, they called me and said that your flight is not booked and we can't process and we'll initiate a refund. I...
Jul 14, 2020 by Mohd Shoaib Rayeen
Travolook failed to confirm my ticket money got deducted Not refunded yet (travolook in) Open
I had booked my flight dated **th June from delhi to kolkata on **th June through travolook with reference no : REF********. travolook failed to confirm my ticket though money got deducted. Got a mail that booking is in progress.as it was not...
Jul 14, 2020 by Mainul Islam Sk
Didn t receive the Cashback (Make my trip) Open
Hello Sir/Ma'am, I did one booking of an international flight from Delhi to Bahrain on **.**.**** and used promo code MMTHDFCDC because of which I need to get **** rupees as cashback. From that date to now, I am trying to get my cashback and...
Jul 13, 2020 by Himanshu Gupta
Refund not received for the cancelled flight (Goibibo) Open
We had booked the tickets for two person on Sunday, Mar **, **** details below: journey date : ** Jun'**** Brussel - Amsterdam and Amsterdam - Bangalore Booking Id: RMDWLZB*D Airline : JetAirways Later on **th April Airline stopped worki...
Jul 13, 2020 by Daisy Rani
Refund against my trip id (Cleartrip) Open
I was analyzed cleartrip refund process statement while actually cleartrip has process only for PNR of AC*PTG - rs - ****/- . But They missing one more PNR of MG***X - rs- **,***.**/- Same I checked with SpiceJet airline that they relea...
Jul 13, 2020 by Mageshkumar KP
REFUND NOT RECEIVED (Make My Trip Pvt Ltd) Open
Rs *** was wrongly deducted on **/**/**** for my booking of flight ticket for which PNR NUMBER is MKMYHG. And more over no reply I am getting from make my trip Pvt ltd customer care number or online support....
Jul 13, 2020 by JAY RAJENDRA AGRAWAL
Money of Rs 6768 deducted but ticket not booked onat 6 11 pm (Ease my trip) Closed
While booking air ticket through easemytrip yesterday first transaction of amount Rs, **** has been deducted from my syndicate bank account but ticket not booked at *.** PM on **.**.****, again I was booked the tickect and same amount of Rs, **...
Nov 19, 2019 by AMBIKESH KUMAR MISHRA
Double charge on single ride (Ola Cabs & Ola Money) Closed
Hi, **/**/**** i taken ride from cyber gateway to chandanagar. When i taken ride it shows ***rs and when i am getting down it was reduced to **rs. Before starting the ride driver asked how much it is showing. I said ***rs. After my ride started...
Nov 18, 2019 by Mounik
Trip started and ended without passenger and got billed for that (UBER) Closed
I had booked the Uber Auto on **th Nov **** at around **:** am from the destination: Lido Mall, Swamy Vivekananda Rd, Halasuru, Bengaluru To: SR Layout Murugeshpalya, Banglore And the expected fare was around between Rs. ***-*** as shown ...
Nov 18, 2019 by Ratish Ravindran
Hotel location is not same (Goibibo) Closed
Hotel i booked and hotel actually located is not same...
Nov 18, 2019 by Hari krishnan
Ola postpaid invalid charges (Ola Cabs) Closed
I notice ola charging me unknown post and amount of **** when I have not done that transaction at all.Even if I see the transaction details I don't see the break down for this transaction.I have been due diligently paying the driver from my wal...
Nov 17, 2019 by Nirja k
Money not refunded (OYO Rooms) Closed
I online booked hotel room Stay@home in Pune on OYO portal and and made payment of Rs *,***/- on **/**/** for the period **/**/** to **/**/**, booking Id NTMZ****. While I reach Hotel for check in , Hotel manager denied by saying there is no ro...
Nov 17, 2019 by Durgesh Singh
Money not refunded (Goibibo) Closed
Hi, I had booked a Jet Airways ticket for travelling date ** Jun **** from Mumbai to Lucknow with PNR No. BCTLRB**. Due to airlines crisis my journey got hampered and I was unable to travel. Its been now going to be * months but I havent rec...
Nov 16, 2019 by Mohammed Abdulsatter Vaid
Refund not provided (RedBus India) Closed
I was booking a ticket from Pune to amravati, Maharashtra. Money was deducted from my account using upi but no ticket issued to me. It's been more than * days but money is still not refunded. And the bank says that they can't do anything in thi...
Nov 14, 2019 by Ayesha s
Refund not provided (IRCTC) Closed
We had booked a full Bogie (Compartment) in Train, that time they had taken ***** deposit amount which they sid they will return after completing the journey. they even took the bank details from us ad they will refund the deposited amount but ...
Nov 14, 2019 by Bhavesh Batawale
Amount Debited but ticket not booked (Cleartrip) Closed
I have done Flight booking from Cleartrip on **th June and payment was done from ICICI credit card. Amount was debited and ticket was not booked. I have instantly confirm with ICICI customer care and they confirm that if ticket was not booked t...
Nov 14, 2019 by Ravi Tanwar
Refund and received (Yatra.com) Closed
I when I was playing for a trip with yatra.com They asked me to pay a certain amount without planning anything, (when I was still looking at itineraries,) just to lock the dewali offers.I asked them if the amount is ***% refundable and if I ca...
Nov 13, 2019 by Awaiz Khan
Paid twice to ola driver (Ola cab delhi NCR) Closed
I paid twice for the ola trip#CRN **********. First I paid from paytm UPI to the driver, but somehow it was not reflecting to his account immediately. We waited for some time and since it was middle of night, he asked me to pay again in cash an...
Nov 13, 2019 by Ravi Shankar Choudhary
Seats not provided (Goibibo company ) Closed
I was traveling from bhopal to Mumbai by flight air India flight number A* ***, or boarding no. ***, seat no. **b,and my ticket and seat booked by goibibo, but goibibo already deducted money onw my account, for seat or travel, goibibo couldn'...
Nov 13, 2019 by Pancham singh
Refund not provided (Yatra.com) Closed
We had paid Rs.*** two times for seat booking in indigo. This was refunded to yatra.com. yet yatra has not refunded to us...
Nov 13, 2019 by Arun Raman
Refund not approved (Legendbusservice) Closed
Http://www.legendbusservice.com/ This bus operator is not approving my refund since * days. Contact person - Lalit Sharma Contact no. - ********** Following is the problem happened and irresponsible behaviour - I Booked A Bus Ticked...
Nov 12, 2019 by Amit Kumar Sharma
No refund received of bus cancellation (PayTM) Closed
I booked a bus ticked from paytm on ** october. Journey was on * november. When I called on **********(number given on sms of booking) in afternoon to enquire of bus location for boarding the operator told me bus is cancelled. As journey wa...
Nov 11, 2019 by Amit Kumar Sharma
Refund not provided (Wishyourholiday) Closed
Wishyourholiday representative Zoya khan offer me mahabaleshwar deal and rate was finalize (****) with mango Valley view hotel only. She told we will provide same hotel also she has shared room photo also. Then asked for advanced. I had transfe...
Nov 11, 2019 by Avinash Bhalodia
Poor service by company (Experience Andamans) Closed
We have planned a trip to Andaman through Experience Andamans company. They had promised **x* support and any issue will be resolved right away. After * days of our trip, when we reached Port Blair on ** Nov ** at around **** hrs, we have been ...
Nov 11, 2019 by Madhu MS
Less refund of cancellation amount (Make My Trip) Closed
We have booked Flight tickets trough make my trip for our Director and his wife from CCU-Varanasi-CCU on *th and **th with zero cancellation assurance. Lately, when we tried to cancel it, they didn't returned us the full amount though it was a...
Nov 11, 2019 by Devika
Overcharged by ola cabs (Ola Cabs) Closed
I was Charged *** for a **.* km trip over ** mins which is abnormally high for this trip time and distance.i have raised many complaints regarding the same and I was forced to pay this amount by ola by threatening fine and finally fining me ext...
Nov 09, 2019 by Sambuddha Dhar
How to file a complaint against Company?
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