Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Double payment to Uber driver (UBER) ^Open

After completing my ride from Bengaluru Airport to Krupanidhi College of Pharmacy,Bengaluru with Mr.Ashok N (Mob No. **********), I made payment of Rs.***/- thru Phonepe which is deducted from my account. However, he said that he has not receiv...

Sep 22, 2020 by Nikhil Bhat

Cancelled Flight Due to Covid but not got refund (Ixigo) ^Open

I booked indigo flight on **-Feb-**** for booking date: **-April-****. And cancelled on **-March-****. I got it from indigo as a Credit Shell but not got refund from ixigo. Now if i try to utilise the credit shell indigo guys are saying bookin...

Sep 22, 2020 by Bitu Kumar Nirala

Refund not credited back in card (Travo look) ^Open

We have booked a flight ticket through the site but they cancelled the ticket without intimating and after I call them they said they will refund the money ...... Now they are not picking up calls and money has not yet come . Please help ...

Sep 21, 2020 by Ravi shah

YOHO TRAVELS not refunding for Andman Package (YOHO TRAVELS) ^Open

SIR/MADAM I Sanjeet Kumar,I have booked a Andman Package from YOHO TRAVEL on **th Feb **** through Bajaj Finserv and I have Amount of Rs.***** which is advanced payment so that amount for booking could not increase and due to medical and busy...

Sep 21, 2020 by Sanjeet Kumar

Tickets not received (Travolook in) ^Open

Hello I have book my flights from visakhapatnam to surat today I.e ** sep **** for ** sep. I have made payment of **** but I did not receive my tickets and when I am calling them than they are not picking up my phone.. please help me.i am in ne...

Sep 20, 2020 by Sunil kumar jain

Fast Tag Excess amount deducted for return trip (Hdfc Bank) ^Open

I am regularly crossing Vanagaram toll Pour, Chennai, Tamilnadu. The following dates return trip taken full amount instead of reduced amount for return journey. **-**-**** Payable Rs.**/- Paid Rs.**/- extra paid Rs.**. **-**-**** Payable...

Sep 19, 2020 by Alwys Robinson

Refund not received Make My Trip (Make my trip) ^Open

We have not received a refund from make my trip though all the airlines have refund the money. *. Spice Jet : N*YZ*C Rs **** *. Indigo : NPBGTH Rs **** *. Vistara : VW*XB* and VVWEN* Rs ***...

Sep 19, 2020 by Vishal Dhalani

Refund has not received from goibigo (Goibibio) ^Open

I Have Made Booking For My Flight Tickets To nagpur-delhi and delhi-nagpurThrough GOIBIBO, Flights Got Cancelled Due To COVID , I Got Confirmation From The Airlines That They Have Given Full Refunds For All My Tickets To GOIBIBO, However I hav...

Sep 17, 2020 by Yugandhara kale

Travolook is not refunding flight fare (Travolook in) ^Open

I booked a flight ticket from Travolook where the booking was cancelled but the deducted the amount . I have mailed their customer care numerous time .Every time they respond like it will be refunded in next * days . The booking date was **...

Sep 16, 2020 by Prasun Majumder

Air ticket refund (travolook com) ^Open

the air ticket was booked from Mumbai to bangalore on *st aug **** , booking got cancelled from the vendor side pnr was not generated from travolook. Transaction id -*********, booking ref -********* pls find the mail confirmation about the ...

Sep 16, 2020 by vishal kumar kv

PNR GGWSHC Goibibo (Goibibo airlines) ^Open

Due to COVID-** pandemic situation our flight tickets got cancelled and tried to reach out Goibibo to utilized credit shell amount however credit shell option is not available on desktop version under my account. Till now i have sent ** email ...

Sep 16, 2020 by Anirudh Goel

Failed transaction (Make my trip) ^Open

I was booking a deal on makemytrip from starting i selected the deal then on next step i filled my details (not login) then i was directed to payment when i paid my transaction was failed and money was deducted it was on *th september **** but ...

Sep 14, 2020 by Bhavya kumar

Convince Fee Deducted in Refund (Goibibo) ^Open

My PNR Number is GFBMFF. I had booked tickets from Goibibo and my travel date was **.**.**** and return on **.**.****. Due to COVID flight was cancelled and I should have been given full refund. Flight company Indigo had given full refund but G...

Sep 14, 2020 by Bhavin Sanghavi

I do cencle my file of visa (Rudraksh Group Mohali (punjab) ) ^Open

My name is Harjeet Kaur My village : Haryau District : sangrur Sir hm ne Rudraksh group company mohali (Punjab) me apni file lgaei thi ab nahi lgaani sir hm ne apni file cencle krni hai par wo koi response nahi de rhe or phone b nahi chak ...

Sep 14, 2020 by Harjeet kaur

REFUND NOT ISSUED (Make My Trip) ^Open

My booking Id-NN************* PNR-MKZT* TICKET NO-***-********** I already applied for refund on *th of july and still got no response from MMT.airlinnes says to contact the booking agency . But Booking agency shows no intrests in exesting c...

Sep 13, 2020 by NEERAJ KUMAR PANDEY

Travel Scam (Sri Krishna Rath) ^Open

I booked * ticket with Sri Krishna Rath for traveling from Ranchi to Patna on ** sept ****. I booked the tickets online on paytm on * sept **** and selected seats * & *. However on the day of journey when we boarded the bus the tickets were ...

Sep 13, 2020 by Manoj Kumar

Refund not received (Paytm Travels ) ^Open

I booked an air ticket for Indigo airlines using Paytm vide Order # *********** . The amount paid was Rs. ****.(Rs **** using Paytm gift voucher + *** from Paytm wallet) Due to lock down the flight was cancelled and the airline initiated ful...

Sep 12, 2020 by Pooja Aggarwal

Refund not received (Goibibo) ^Open

I had done booking for * passengers from Delhi to Singapore from *th to **th April via goibibo from Singapore airlines. Singapore airlines confirmed that they have refunded the amount to goibibo. Even received email from goibibo that Rs.*,**,**...

Sep 12, 2020 by Nishika Divya

Refund not done by ibibo (Ibibo) ^Open

I booked an air ticket with indigo.com on **st of May **** and was supposed to travel on *th June ****, but due to covid **, the airlines had cancelled my ticket. Now for a refund, they asked me to contact goibibo. Hence I claimed to goibibo, t...

Sep 11, 2020 by xavier lindez fernandez

Company denying to refund the amount in cash (Makemytrip india Pvt Ltd) ^Open

I have booked a Roundtrip travel(Booking ID: NN*************) to Bali of the dates **th April **** and **th April **** respectively and the airlines was Flyscoot. The Flights got cancelled due to the Covid-** situation. a) I was unable to c...

Sep 10, 2020 by Swaminathan C

Make My Trip Blocked My Money In their My Wallet (MakeMyTrip India Pvt Ltd ) ^Closed

This is regarding cancellation of Booking IDs= NH************* & NH*************, When I was trying canceling by myself I was not getting the option to get the refund in my original payment mode so I had contacted Make My Trip Support and had a...

Apr 21, 2020 by Prathamesh Thorat

Hotel Booking Refund (Easemytrip.com) ^Closed

Please refer attached hotel booking confirmation No. ************* for a total amount of Rs ****/-. Arising out of Covid-** nationwide lockdown the said booking was cancelled and refund confirmed by EaseMyTrip vide email dated **.**.**** (copy ...

Apr 20, 2020 by Saugata Bhattacharjee

Refund not made (GOIBIBO COM IBIBO GROUP PRIVATE LIMITED floor Tower A B C Epitome Building No 5 DLF Cyber City Phase III GurgaonIndia) ^Closed

PNR: FDVBYL The ticket was cancelled by airline and the refund should have been issued to me. But they are not responding and when they do once in a blue moon , they tell me to check with airline. Whereas airline has provided me a email show...

Apr 20, 2020 by Tanya Narang

Yatra Cancelled Package without refund (Yatra.com) ^Closed

I booked a honeymoon package with Yatra for **th May **** They cancelled my booking for May which i understand but against my booking they are providing me with the voucher of Malaysian Airlines that too after **% deduction. Its a complete l...

Apr 18, 2020 by Pawan

Fraud Cheating by HappyEasyGo (Happy Easy Go) ^Closed

I made * bookings from MAA to RDP (cost- *,*** INR) and TRV to MAA (cost-**** INR). On that day after some time, I cancelled the *st booking and called HappyEasyGo regarding the cancellation and how they will be processing the amount so that I ...

Apr 18, 2020 by Abhishruti Mandal

Refund not provided by easemytrip (Easemytrip.com) ^Closed

Airlines named trujet They have themselves cancelled entire flight due to operations reasons. My PNR number is SQA**k. I have booked * tickets from EaseMyTrip. I need my full refund as soon as possible. I need my refund status. But there is no ...

Apr 17, 2020 by Viral gujarati

Refunds of flight ticket (Ease my trip) ^Closed

I had booked a flight ticket from Delhi to Port Blair, PNR No. X**Z*C via Ease My Trip website. My journey was scheduled on ** March ****. But due to corona virus outbreak I cancelled my ticket with airlines and they initiate a ticket of cancel...

Apr 16, 2020 by Adarsh Mishra

Goibibo not giving me refund (Goibibo) ^Closed

My Indigo flight from Aizawl to Lucknow via Guwahati was cancelled due to coronavirus. My PNR number is OQU*PR. Indigo has already credited Rs.**** to goibibo account. But goibibo being a bunch of fraudsters,is not giving me my hard earned mone...

Apr 16, 2020 by Ritvij Pant

Refund amount for cancellation of flight tickets not returned back to customer from easemytrip onlin (Easemytrip.com) ^Closed

I have booked a flight by Indigo airlines from Patna to Hyderabad and return ticket from Hyderabad to Patna via easemytrip.com. Due to cancellation of flight, Airline offered to cancel tickets with full refund option. I chose to cancel both tic...

Apr 14, 2020 by Binod Kumar

Cheated by OYO Rooms (OYO Rooms) ^Closed

This is regarding my Booking ID MUFT****. I had booked with hotel OYO ***** Mumtaz Mahal in Agra for *th March ****. On the after noon of *th March ****, i got to know from the manager of the property that the property was going to be closed f...

Apr 14, 2020 by S Arefin

Refund amount not credited to bank account (Irctc Indian Railways) ^Closed

HI IRCTC I am not getting the refund amount Rs ***.** of my auto cancelled e-ticket booked on ** February ****. The following details are given below for your reference. PNR Number ********** IRCTC Transaction ID *************** Date of ...

Apr 12, 2020 by Amarendra Barik

Airline ticket booked on goibibo where the ticket pnr failed but the amount got deducted from my acc (Goibibo) ^Closed

Hi, I had booked for * persons for travelling from Kolkata to Hyderabad on the **th of March ****. I had made the payment and it got debited from my account but the transaction shows payment failed on your side. Amount Rs ****, ref :BIL : GI...

Apr 10, 2020 by Abhishek mitra

Yatra com Refund not received of internation flight ticket cancelled (Yatra) ^Closed

I got the confirmation of international booking cancelled and details of refund on **st April with no cancellation charges from airlines but am still waiting for the refund and not getting any email response from Yatra customer care....

Apr 10, 2020 by Akshay Poorey

Best hotels in Noida (Hotelnstudio) ^Closed

I am not able to checkin in HotelnStudio Luxurious Hotels in Noida due to some technical fault i am not able to get refund with them...

Apr 08, 2020 by Shibabrata Bhaumik

Refund of amount (Yatra Com) ^Closed

March ** I had booked a bus ticket through yatra mobile application... But booking is cancelled from bus operator because of lock down issue... But still status of my booking did not changed.... But now they had changed the bus booking status o...

Apr 05, 2020 by Sunil Kumar R

Train ticket booked from yatra but booking not confirmed No refund initiated (Yatra) ^Closed

I did train reservation on **th March from yatra app. No booking confirmation received but my money was deducted. No refund initiated yet. ...

Apr 04, 2020 by Farhan Multani

Refund not received of (Makemytrip (india) Pvt. Ltd.) ^Closed

The issue that I have experienced was: My son has booked tickets on **th Feb **** for * of his friends from Moscow to Mumbai (** June ****) & Mumbai to Moscow (* Sep ****) for URAL Airlines thru Make My Trip. He booked these International ticke...

Apr 03, 2020 by Sunil A Doshi

Refund of redbus not yet credited (Redbus) ^Closed

I have cancelled redbus tickets from Wani to Pune and Rs **** .** being credited msg received by redbus but not yet credited till date ...

Apr 03, 2020 by Manohar Badodekar

Refund refused (Easemytrip.com) ^Closed

My flight PNRS***NJ **nd March by GoAir was canceled by the Airlines. I had also purchased free-cancellation insurance according to which I am liable to get the full refund but EaseMyTrip only issued my Rs *** and is not giving me reason for ca...

Apr 03, 2020 by Nehal Gupta

Refund amount not Received (Indian Railways) ^Closed

I booked my ticket on indian railways to go madurai from hyderabad after that due to corona issue i cancelled my ticket.still they didn't sent my refund amount booking id: *************** pnr: ********** boarding station : kacheguda(KCG) r...

Apr 02, 2020 by Munish babu