How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
Famous Travel Companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Make My Trip- firstname.lastname@example.org
Happy Easy Go- email@example.com
Clear Trip- firstname.lastname@example.org
Travel guru- email@example.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
I Booked a ticket from Pune to Khamgaon from Redbud through Amazon channel, My Ticket id is = **XHC***, and PNR is =*********-*******. I got bus at boarding *.** at Boarding point. As a usual there was dinner hault at **.** am after some distan...
Mar 08, 2020 by Deepak S Gurchal
I was booking flight ticket through ease my trip on **th Feb payment of amount ***** has deducted but not got the Ticket after that i have checked with bank they given me reference id that money has been received from easemytrip but when i spok...
Mar 07, 2020 by Gagan Singh
I got a call from their side for gift voucher I go to receive they tell us about plan. We decide to purchase. We pay partial payment onf **** and they asked to full payment we don't have so we refused to plan. They told us to void or return our...
Mar 06, 2020 by Monika singh
Booking Id: ***** I booked by stay by paying the amount. While checking in I was told that the property is going to shut down. So when I demanded refund I was told that I will receive refund within ** days. Its been almost * months now, still...
Mar 04, 2020 by Rishi Kundu
Oyo Team had cancelled the room which was booked due to their technical error and never received resolution. I had contacted their customer care as many as ** times speaking to Many people which went for * days without resolution...
Mar 04, 2020 by Sandeep Balan
Its been over two months and oyolIfe gurgaon has not refunded by security amount. They promise to refund it in **-** days but they don't deliver. I am very frustrated.My booking id at OYOLIFE is *****. ...
Mar 03, 2020 by Shivam Dixit
I and my wife went for a seminar organised by Respite in November **** where I came to know about holiday membership whereby I took their offer for ** days of holidays by paying *****/- however the response from the company was very poor and wh...
Mar 01, 2020 by Gaurav Paul
I have book online bus ticket on **th May ** for Prayagraj to Alambagh( Lucknow) and same day in evening bus service was cancel by UPSRTC and SMS received on mobile that refund amount of cancel bus service will automatically credit in bank A/C....
Feb 29, 2020 by JITENDRA SINGH
I booked a Hotel to Singapore on Feb ** but after getting to know about the alarming situation of Coronavirus i wanted to cancel my trip (flight and hotel) since i dont want me and my family to suffer from Coronavirus. In addition to it, i read...
Feb 28, 2020 by Shaurya Sood
Dear Sir/Madam, I am writing on behalf of my client Jyotika Mittal/ Rohit Vishal Gupta, who have a grievance against Country Club of India, in short known as CCIL. My complaint in point wise form is as under; *. My client became member of...
Feb 28, 2020 by paras mittal
The company call us for meeting in hotel and informed us about the tour packages. At that time their executives informed that if you pay the package amount in single payment, your annual maintenance charge get waived off and also get some disco...
Feb 28, 2020 by Arun Kumar
Hi, I took their (Continental Club Holidays a unit of Seaice club and resorts India pvt ltd) service in April **** by paying INR **,*** (**** cash + ***** EMI). Mr. Bito and Kamran Shaikh who came to Ropar (Sahil Palace/Restaurant) with their...
Feb 27, 2020 by VISHAL SINGLA
I booked a bus from Hyderabad to banglore but the bus operator didn’t show up and didn’t lift my call I complained the same to the redBus they made a investigation where the operator gives * statements and the executive agree to whatever he...
Feb 27, 2020 by Rajesh Sugur
I had ordered food in train for my dad by Travel Khana on **/**/**** Train No ***** Tirunelveli Exp food to deliver on Bangalore (Yashwantpura JN) My order ID #******* coach no S* Seat no ** I hv called them many times but no response My food ...
Feb 26, 2020 by Santosh Thevar
I had booked round trip tickets for (* adults & * child - * tickets) from Mumbai to Toronto through MMT on **th Feb ****. The flights - Etihad airways for journey Mumbai-Abu Dhabi-Toronto on **th April **** and the return journey through Jet A...
Feb 26, 2020 by Sanjay Funde
I had booked a bus ticket on redbus.com for a Volvo bus of Laxmi Travels from Dharamshala to New Delhi on ** Feb ****. They had charged twice the amount of a normal ticket due to high demand yet the service was pathetic. To start with, the bus ...
Feb 26, 2020 by Ritasha Kapur
My self Kalpesh Jadav M : ********** They give me quotation on my mail ***** INR *pax+*child goa With RETURN FLIGHT AHD-GOA-AHD And HOTEL BOOKING WITH BREAKFAST AND DINNER AND ALSO CAR BOOKING INNOVA I ALREADY PAY ***** BUT THEY DID NOT GIVE M...
Feb 25, 2020 by Kalpesh Bharatbhai Jadav
Self had booked Uttarakhand Package * nights * days from *-* Oct ****, on the terms that total package cost would be **,***/- ( * adults + * child) out of which **% would be paid advance, rest **% on hotel booking confirmation. The terms and co...
Feb 25, 2020 by Sougata Gangopadhyay
Hotel Kinara Grand , Attapur is charging more for water bottles....
Feb 22, 2020 by RAMESH
I had cancelled round trip booking flight Delhi-Sydney on **.**.**** and till date, no refund has been done. Their support customer care and chat are absolutely pathetic. No one replies. Booking ID is NN*************. Kindly resolve this issue....
Apr 11, 2019 by SHAILENDRA KUMAR
The hotel normal cancellation policy allows free cancellation till ** hours before check-in time and I had double black MMT membership. I specifically called the MMT support to request that they use the normal hotel cancellation policy for two ...
Apr 10, 2019 by Manav Prakash
I have two reservation tickets from SC to BVRM town station. Today I was about to board the train but people don't allow me to get in. The person without reservation tickets entered reservation compartments and does not have the place for peopl...
Apr 09, 2019 by Satyaveni
On Dt. **/**/**, I tried to book an Air ticket from Mumbai to Cochin through Make my Trip option. Make My Trip Complaint/Reference ID - ******-******. At the time of booking, amount of Rs.*,***/- got debited from my HDFC Bank Credit Card accoun...
Feb 26, 2019 by RAJESH LAXMAN SHETTY
I booked a bus ticket from kolkata to chandikhol for **nd October. The pick up or boarding point of bus changed without any information from MakeMyTrip or from operator. Tried calling operator contact number. But no response received from opera...
Oct 23, 2018 by Dipto Ghosh
I selected tge dates for booking as **/**/**** for * night but the booking has been done for today. Goibibo is not responding to my modification request and neither is recieving my call...
Jun 12, 2018 by Harshul Bhatnagar
Dear Sir, Booked flight for my aunt on *th June **** for the travel of hyd to Newyork and also return. I booked through yatra.com as I got attracted to their banner promotion of price protection which is nothing but misleading and hiding...
Jun 12, 2018 by Bhuvan Reddy
I would like to inform you the service provided from makemytrip is unacceptable. There was no responsible person who can solve my issue. Cab was not provided to me and no efforts done from team. I was standing there for * hours in a heat wi...
Jun 06, 2018 by Shashir bhatt
How to file a complaint against Company?