Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Membership cancelled but refund not processed (Country Club India) ^Open

On January *th ****, I along with my wife were invited for a free gift from country vacations. Upon reaching there a guy came asked us to go inside a hall where loud music was being played. There were many other couples sitting around small tab...

Jun 06, 2019 by Abin George Varghese

Bad service and hospitality (RedBus India) ^Open

I have booked ticket from redBus app for sector Mumbai to Majalgaon. I have boarded at Santacruz (E) after boarding in travels. I come to know that AC is not working and poor condition of travels. All passengers are arguing with the driver and ...

Jun 05, 2019 by Yogesh Dagdiya

Item not being returned by Uber / Driver (Uber India) ^Open

Desirable resolution: *. Immediate return of my item and reimbursement of costs *. Refund of my cab fare *. Damage fine of INR **,*** imposed on Uber for blatant carelessness *. Legal and other costs (if applicable) to be reimbursed....

Jun 05, 2019 by Arihant Tater

Refund not done (Makemytrip) ^Open

We have booked our air tickets to travel across the USA during May **** through MakeMyTrip (India) in airlines like Delta airlines from Chicago to New York- * persons, las vegas to Seattle -* persons and American airlines- st. Croix to Miami- *...

Jun 05, 2019 by SANJAY MITTAL

Goibibo refund not received (Goibibo.com) ^Open

I had booked a ticket for Delhi to Pune through Goibibo on Feb **, ****. Since Jet Airways cancelled their flight I had to cancel the ticket from Goibibo and rebook it with a huge difference in amount me baring the total loss. Now its been * mo...

Jun 04, 2019 by Rakesh Shinde

Misleading information and unfair and fraudulent practices (Qnet India Vihaan Direct Selling Pvt Ltd ) ^Open

I have been brainwashed to put money into a network marketing company named Qnet by taking a personal loan and stay in the business. I was assured and given guarantee words stating that I will be earning equal or more than my salary and will no...

Jun 04, 2019 by Sourabh Andotra

Cashback not received (Cox & Kings) ^Open

We have booked a honeymoon package "marvels of Europe" through Cox & kings. They had an offer on the Hdfc card i.e. **% cashback if I pay **, *** through Hdfc card. I have done a transaction of Rs. **, ***/- through my Hdfc card on **/**/**** a...

Jun 04, 2019 by Aparna Gupta

Double payments deducted with reluctance to refund the extra payment (Makemytrip.com) ^Open

It has been a very disappointing experience dealing with makemytrip.com. I had made * bookings with them but for one of the bookings, the payment was deducted twice (i.e. first payment was taken out but booking failed so had to make another pay...

Jun 04, 2019 by Bishmeet Jaggi

Amount charged fraudulently (Makemytrip (india) Pvt. Ltd.) ^Open

I had booked a hotel at Vienna for checking on **/**/**** with fares showing pay at the hotel directly by giving only my card details. However, ** hours after I received the confirmed booking voucher the full amount of Rs. *****. Even though it...

Jun 03, 2019 by Rohit Kishore

Airline refund not processed (Goibibo India Private Limited) ^Open

- Flight ticket was of travel date *rd Feb ****. - It was cancelled on *nd or *rd Feb. - A week later I contacted Jet Airways and explained them the medical grounds on why travellers were not able to travel. I also furnished all the relevant ...

Jun 03, 2019 by Nishant Shekhar

Physical pain mental agony and trauma (OYO TOTAL HOLIDAYS ) ^Open

Please note OYO Total Holidays behaviour with me. *. Ms Sonia called me for Goa package which was costing *****/-. *. Mr Sourav Sharma convinced me for the same saying he will return me Rs. ****/-. *. Then I paid advance Rs. ****/- and got P...

Jun 03, 2019 by Suraj Chandrakant Kamble

Ticket not confirmed but money deducted (Clear Trip) ^Open

The money of amount **** has been deducted from my account on * June **** and I have not received any confirmation till now. Since I don't have a trip id I cannot find my e-ticket. Please look into the matter and refund me the money as soon as...

Jun 03, 2019 by Arundurai

Ola cabs charged too much fare (Ola Cabs) ^Open

I am a regular user of OLA cabs and never faced any issue but on * June **, I feel I am cheated by Ola Cabs. On *st June ****, an evening I have booked an Ola ride from Alkapuri area to the airport in Hyderabad (** km), CRN No. **********. Nor...

Jun 03, 2019 by Manoj kumar saxena

No promised services by the company (OYO Rooms) ^Open

This to keep in from that I have booked a room in Oyo id *****. *. No wifi when I asked them what is the issue and they said that there are some issues with wifi kindly adjust. *. No water supply in the washroom. I can't explain this fucking ...

Jun 03, 2019 by Jeno

Promised service not provided (Red Bus) ^Open

When we book bus ticket online redBus promise us to provide our chosen seats but when I booked my tickets through redBus and boarded my bus I came to know that the redBus has incorrect seat plan and the bus operator says that they have not upda...

Jun 03, 2019 by Mukund Mangwani

Oyo hotels highly unprofessional staff (Oyo) ^Open

I would like to share one incident happened with me regarding Oyo Hotels. I am sharing this incident so that others should be aware of these problems before booking a hotel with OYO. Problem * OYO Property - Oyo Flagship ***** (Khasra no *** ...

Jun 02, 2019 by Mohit Abrol

Tirupathi darshan ticket booking (www.balaji.in) ^Open

I have booked Tirupathi darshan ticket online (www.balaji.in) website this is fraud website. I have booked for * members of cost **** on June *st ****. But I did not get any tickets. They gave one contact number (+**-********** and email id: ...

Jun 02, 2019 by Mani

Amount not refund (Red Bus svr travels) ^Open

I was booked a bus ticket on May **th from Srikakulam to Hyderabad in Redbus for svr travels travel on May **. Unexpectedly I had a call from svr travels on a travelling day (**th May) and they said to me 'the bus had a breakdown and the trip w...

Jun 02, 2019 by Ganapathi Yelleti

Unsolicited SMS from SAVAARI/MakeMyTrip (Savaari.com) ^Open

From the past few months, I have been constantly getting **+ SMS on a daily basis for CAB bookings from Savaari on my mobile number. When I called up Savaari they informed me that these SMSs are generated for the cab bookings done through Mak...

Jun 02, 2019 by Pallavi

OYO refund not received (Oyo) ^Open

I did my booking from Oyo but the hotel denied to give rooms and they said we have no tie-up with Oyo. I already paid for the hotel but now Oyo denies for the refund....

Jun 02, 2019 by Simran Kour