Travel Complaints
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
Famous Travel Companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
Most Common Issue Reported for Travel Complaints
Complaints
Refund not received (Ease My Trip Private Limited) Open
I Booked A Ticket From IXB-DEL PNR - J*Z*HI, For *rd May ****, But On *nd I Got A Message Saying Flight Cancelled By Airlines.. Then After * Days I Started Contacting The Customer Care Of Ease My Trip And Go First After A Long Try I Got An Emai...
May 20, 2023 by Simeon Shah
Oyo hotel didn t provide bill (Oyo) Open
I have booked Oyo hotel (plot no ****, sector B, ****, Greenfield Colony Block B, Greenfields Colony Block B, Sector **, Faridabad, Haryana ******, India) through goibibo app for RS *** during my exam near by. But they refuse to check in with s...
May 19, 2023 by Anil Kumar
Service lapses by Oyo hotel caused serious health concern and mental harassment (Oyo) Open
I was booked Hotel Rudra Place via Oyo for dated **May**,at the time of booking I was communicated about our terrible experience with Oyo Hotel, requested him to take precautions this time to prevent any awkward situation. After given of...
May 18, 2023 by JITENDRA PRATAP SINGH
No Proper mention about pick up or boarding location (Redbus) Open
I booked an online bus ticket from Vytilla Hub(Ernakulam) to Kayankulam between *:** AM to *:** PM on **/**/**. The Bus conductor did not call me in advance , in fact , I had to call him and when I did, I got to know the location of boarding to...
May 18, 2023 by SAHIL KUMAR SEHRAWAT
Go Life Vacation OPC Pvt Ltd (Selling holiday packages loyal tree go life vacation OPC Pvt Ltd ) Open
On **th April **** we went to Lonavala for * Day Vacation wherein we met Go Life Vacation people who was doing promotion activities for Loyal Tree Holidays. After spending approx * hours with them and discussed about the Holiday packages they o...
May 17, 2023 by Shoeb sayyad
Money not refunded (Go life vacations loyal tree ) Open
On **th April ****, we went to Lonavala for * Day Vacation, wherein we met Go Life Vacation people who was doing promotion activities for Loyal Tree Holidays.. After spending approx * hours with them and discussed about the Holiday packages the...
May 17, 2023 by Sidra Holy
REFUND NOT RECEIVED FROM MAKEMYTRIP (Make My Trip Pvt Ltd) Open
I have booked the flight from Makemytrip and it got cancelled by Airline itself. Airline was GoFirst. I have got a confirmation email from airline that they have done the refund to makemytrip and I have received an email and also received the i...
May 17, 2023 by Neel Mevada
Complaint against happy go easy (Happy Easy Go) Open
I had booked flight last year for **th march ****, from Goa to Lucknow through happy go easy portal,due to some technical errors flight was cancelled,and money i.e. *****/- rupees was to be returned in ** days, i had confirmed from the flight c...
May 16, 2023 by Pratiksha Pandey
Refund not credited (Goibibo) Open
I reserved my flight tickets from the Goibibo platform on *rd May **** for * adult passengers for GoFirst Airlines (Mumbai - Lucknow) and then I cancelled my flight on the same day itself and chose the WALLET option for Quick and Hassel free re...
May 16, 2023 by Arunvi Singh
Bus late and booked bus is different (SRI RENUGAMBAL TRAVELS) Open
My pickup time is *:** pm on **th but bus late for an hour and bus stopped for break at ayyalur toll for * hour and worst driving , but stopped at vellore at the time of *:**am driver said the reason is bus has no permit so we arrange for conne...
May 15, 2023 by Siva Ranjani
Not satisfied with the services offered by the company (Wonder vacation A unit of JAM destination Pvt Ltd ) Open
They lured me of free gift and pressurized us to take Wonder vacation membership. I want to cancel my membership and refund of my money....
May 15, 2023 by Sunil Kumar Sharma
Says ticket booking rejected No refund initiated (TripOdeal) Open
Booked a ticket on Tripodeal. It said confirmation can take ** to ** mins. Then it showed nothing else. Called customer care and they said the booking got rejected and refund will be initiated. No mail received confirming this. Seeing on Voxya ...
May 12, 2023 by Shayoni Das
Company not refunding my membership fee (Club Resorto Hospitality Ltd) Open
I had opted for the package with Club Resorto. During the sales meeting the agent mentioned that they would be prompt in providing airfares at discounted rates as well. On May *st I requested for a couple of flight tickets and they responded ba...
May 11, 2023 by Shijo Joy
Hotel booking confirmed and paid but hotel is refusing the booking (Agoda) Open
I have made booking for Arc valley mahabaleshwar through agoda. full amount has been paid and agoda is showing booking to be confirmed but hotel is calling me and telling that the booking is cancelled. Is this the way agoda works. They are wait...
May 09, 2023 by Zubaidali Badamia
Fake Promises (Taj India Resorts) Open
I have taken the membership and they are not providing promised any of the hotels. They are providing cheap hotels which are not even * star or * Star hotel. We have taken ** years of membership and now they are not even responding to the calls...
May 08, 2023 by Heral Kevrani
Issuance of refund for flights cancelled by carrier (Easemytrip.com) Open
I had booked return flights for mumbai to melbourne for Oct'**. These tickets were refundable at the time of booking. However, due to covid pandemic the carrier had to cancel the flights. EMT/flight carrier has still not issued the refund for...
May 08, 2023 by Manmeet Darshansingh Khalsa
Driver took extra cash (Rapido auto) Open
,,hi, i belong to jaipur, today **,**,****, i booked a rapido auto to drop my wife and children to her home. and the rapido auto driver (Sonu Singh Jaga-mobile **********) took *** rupees by showing fraud screenshot from my wife. my actual fare...
May 07, 2023 by mohit kumawat
Intimation to Collect the Passport not received (Vfs Global Services Pvt Ltd) Open
Dear Sir/Madam, This is regarding my Italy Visa wherein I submitted my passports and all the required documents in VFS Global Mumbai. Application number are as follows: MUMA/******/****/** MUMA/******/****/** MUMA/******/****/** MUMA/**...
May 04, 2023 by Imran Soorya
No booking No refund (Agoda) Open
I booked a stay through Agoda for a long weekend (also my husband's birthday weekend). I called agoda to get some payment clarification almost immediately and found out the email ID was incorrect and corrected the same. Now few days later, I...
May 03, 2023 by Prateeksha A
Refund still not process (Oyo) Open
Kindly process the urgent refund as the hotel that was booked was denied to provide the room as I paid the * days per payment asked from the OYO executive team. I have booked a hotel in Varanasi from *st to *th may but at last moment hotel s...
May 02, 2023 by Aakash Giri
Refund not received (Yatra) Closed
Air Asia processed refund to yatra but yatra didn't give me refund ...
Oct 12, 2022 by Aditi Srivastava
Confirmed flight cancelled after 3 days (Yatra) Closed
So On **st Sept **** I booked a flight from Hanoi to Hyderabad for *nd Jan. It costed me ₹**,***. On **th Sept I receive a mail from Yatra. That your booking is cancelled. Please confirm if it's done by you or airline. I told them I haven...
Oct 07, 2022 by Sumit Sardana
Not giving refund for cancelled flight (Yatra com) Closed
I cancelled my two flights that I'd booked through Yatra.com . After deducing airline charges and yatra fees and surges I would receive a refund of Rs. ****. However when I check my refund status it shows no refund request for my booking ref n...
Oct 05, 2022 by Arghadeep Saikia
Amount not refunded (Yatra) Closed
This is regards with the flight booking which was cancelled by airlines (AirAsia PNR J***XP), The Airlines have already initiated the whole amount to agency. I have already requested for the full refund from the Yatra agency. It's been * days i...
Oct 05, 2022 by Jobin Thomas
Flight money deducted but didn t receive the ticket (Yatra Com) Closed
I booked my ticket from yatra and the money got deducted as well. The transaction was via gpay. But i didn’t receive the confirmation or the ticket ...
Oct 04, 2022 by Esha jaiswal
Heavy cancellation charges (Yatra) Closed
I had booked my Tickets for a International destination with Yatra for me and my collegue,immediately after booking i realised that the sur name of my co passenger was wrongly entered and i got in touch with yatra customer care for rectificatio...
Oct 03, 2022 by Sharath Acharya
About my refund (Yatra.com) Closed
Maine yatra.com k app se ek ticket book kra tha usko maine **th ko cancel krdiya uska refund mujhe abhi tk nhi mila hai maine *-* baar mail kra uska respond nhi kr rhe hai satisfactory bsss yeh keh rhe hai k koi technical glitch hai or bank del...
Oct 02, 2022 by Sahid azmi
Refund fraud (Yatra Com) Closed
I have booked a flight ticket with yatra , PNR :*CC**V, air India flight, flight orgin from portblair to Visakhapatnam on **-NoV- ****, Airlines has been rescheduled the flight and send me the details , i did not accept the ticket and cancel...
Oct 01, 2022 by Srinu Gopilli
Train ticket not booked but amount debited from the account (Yatra Com) Closed
My ticket is not booked. payment debited from my account. status is still pending. and yatra customer care not responding. Booked On: ** Sep'** | Booking Ref No. ************* ...
Oct 01, 2022 by Sahir
Refund not intiatied for a cancelled train ticket (Yatra Com) Closed
Rail ticket booking not confirmed/ cancelled but money debited in advance. Need refund of my money. Yatra Reference number *************....
Oct 01, 2022 by Ranjeeth Kumar
Refund not offered (Yatra.com) Closed
I cancelled booking but refund not offered, i cancelled just *days after the initial payment of **% they are fortified total amount.kindly suggest and do the needful ...
Sep 27, 2022 by Raj Kumar
Money deducted but no tickets booked (Yatra Air india) Closed
My father kumarjeena@gmail.com Booked * tickets from banglore to goa on ** sep **** night for ** sep **** The money has been deducted by yatra but it says the tickets have not been booked I tried to speak about this with yatra but there's no ...
Sep 23, 2022 by Akshatha Kumar
Yatra cab booking advance 25 deducted but booking is not confirmed In the app it shows no trip booke (Yatra) Closed
I booked the cab ride from new delhi to kedarnath from Yatra, they demanded i pay **% of the total as advance. But, even after the deduction, they haven't confirmed the booking. It's ridiculous that even after so many complaints about the sa...
Sep 21, 2022 by Dhaivya buch
Refund processed but not yet received (Yatra Com) Closed
I booked a hotel room in palani on **/**/**. Booking was denied by the hotel saying they are not in tie up with yatra. Refund has been processed by yatra, but it has been more than ** days, still the money is not credited in my account.....
Sep 21, 2022 by ANJALI S PAI
Refund pending for flight (Yatra Com) Closed
Hi Team, Its been *weeks i had booked my flight tickets from Bangalore to raipur, unfortunately due to technical issue from yatra **** rs amount got deducted from my bank account and ticket has been been created. There is mail chain going ...
Sep 19, 2022 by Kirti suhaney
Payment got deducted transaction couldn t be completed bt amount is not refunded (Yatra.com) Closed
I was booking a tickets on yatra.com on ** of August ****,tickets and the payment got deducted for **,***/- out of which **,***/-by zest money and ****/- by my gpay and received a message by yatra that there was technical error my payment got d...
Sep 17, 2022 by Tripti singh
UPI SUCCESSFUL BUT YTRA PAGE REFRESHED INTENTIONALLY (Yatra.com) Closed
BOOKED * AIR TICKETS ON YATRA.COM YESTERDAY. AS SOON THE UPI PAYMENT COMPLETED IN VERY URGENT PROCESS BUT IT APPEARS THE YTRA SOFTWARE HAS BEEN DESIGNED IN A WAY THAT BOOKING PAGE GETS REFRESHED IN SECONDS, AND MY TOTAL AMOUNT *****/= IS REQUI...
Sep 17, 2022 by Kushagra Agrawal
Refund of auto canceled train tickets on (Yatra) Closed
I booked my tickets on yatra in shimjivi express on above given date for those tickets I pay ₹****.** but my tickets canceled by your company n my deducted amount can’t reflect in my account as I pay my fare by upi so I want my amount back ...
Sep 16, 2022 by Sona singh
Yatra Refund for a cancelled ticket Booking Ref No (Yatra) Closed
Hi Team, I booked a ticket via Yatra.com and canceled it directly through Airline due to personal reasons. Upon submitting my refund request, Yatra was charging Airline Cancellation more than the actual airline cancellation charge. Aft...
Sep 08, 2022 by Md Merajuddin
Air Tickets not issued inspite of full payment (Yatra) Closed
I booked my air tickets from Lucknow to Chandigarh and back on */*/** at around **..** hrs for */**/** and made the UPI payment thru G Pay. However I dis not receive the tickets in my given e mail ID or on the whatapp. I am trying to contact th...
Sep 02, 2022 by PAVAN KUMAR BANGA
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's