How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Make My Trip- email@example.com
Happy Easy Go- firstname.lastname@example.org
Clear Trip- email@example.com
Travel guru- firstname.lastname@example.org
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use the services provided by Voxya to send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
Hello there, I booked * tickets through ixigo app on ** November for *st Dec **** from new delhi to panvel. On **th November i received a text msg from irctc that train is cancelled due to some inconvenience. I contacted railway inquiry at *...
Dec 02, 2020 by Aisha Shaikh
It's been almost a month since my failed booking on their website. The money was deducted, and it still has not been refunded. ...
Dec 02, 2020 by Mitul Hemnani
Booking ID-NF************** My booking was cancelled by airlines directly,, however MMT refusing to provide me a refund even after i gave the proof of emails i received from the airlines stating that my flight was cancelled....
Dec 02, 2020 by Jonsy Dennis
Respected Sir/Ma'am I booked a ticket for four pessangers from Ranchi to Mumbai from Goibibo mobile application, which is scheduled on **th September **** but cancelled ticket for two pessangers due to rescheduling of flight (cancelled ticket ...
Dec 02, 2020 by Abhishek Bhasker
I have Goibibo Credit Shell balance available for the April, **** SpiceJet flight booking that got cancelled because of current pandemic. I was trying to use the balance to book new journey from the same source to same destination but i'm not a...
Dec 01, 2020 by Parul Kathuria
I had booked a floght seat through Clear trip Pvt. Limited. They had a plan called Flexifly through which one could change flight without any change fare. As per their policy during change customer has to pay and further on insurance team will...
Dec 01, 2020 by Pradeepkumar Velusamy
Original Complaint Id: ***** Closed by you. Thomas Cook File No: CANCELLATION || G********* || G********* || G********* || G********* || G********* || G********* | File Name: Mr VENKATA RAMANA MURTHY PENDYALA | Start Date: **-**-**** | End D...
Nov 25, 2020 by Dr. GOVINDARAJULA VENKATA NARASIMHA RAO
My husband was booked a honeymoon package from https://www.tourbynature.com/ . We got a call from rahul sharma who is from booking team. He offer us *N*D honeymoon package at cost of ***** for which he asked to do ***** advance payment which we...
Nov 25, 2020 by Neeta Soni
had a flight booked on ** May ****, PNR OE***O (Dehradun-Delhi-Pune), which got cancelled due to covid-** impact and the amount was credited into a credit shell. I tried to rescheduled the flight from Makemytrip on ** Oct but there was no opt...
Nov 25, 2020 by Imran Kazi
My ticket id NF************** by make my trip not fully refunded ...
Nov 24, 2020 by Partha Pal
#Cheat #Travel #Covid Booked ticket, PNR got canceled from Airline due to technical issue. Paid ***** Rs. but recieved ***.Asking daily, getting no answer from both Airindia & Make My trip. PNR - YLLWV, NF************* Etcket No. - *******...
Nov 24, 2020 by Garima Singh
We had following bookings from Chicago to Mumbai for July ** **** by Lufthansa flight LH ***: *. Ritu Bhatia PNR no. VA*BLV *. Mukesh Bhatia PNR no. VCBF*P The above tickets were booked through Make-my-Trip.c...
Nov 24, 2020 by Mukesh Bhatia
Reference No. ***************** : NF************** I booked my flight Pat/del on ** May on Indigo (the airline refunded money to my wallet and I used it) and return on * June on Air India. Air India has refunded Rs **** to my MMT wallet but MMT...
Nov 24, 2020 by Suvarna Oommen
I had book a ticket Mumbai to Cohin on **/**/**** My Booking is Cancelled with travolook.in :REF********* But still todat date refund amount not recieved ...
Nov 23, 2020 by Bhim Mistry
We have booked hotel in Goa on **.**.**** through MMT App and it had shown the booking is cancelled due to a technical issue without booking ID but the amount got debited from the bank account. We inquired with the bank on **.**.**** and they s...
Nov 22, 2020 by Jaswanth
*. I purchased a ticket my make my trip. The airlines is INDIGO airlines. *. Indigo airlines informed me that my ticket has been cancelled. *. I wish to confirm it from Make my trip. I went through make my trip website & came to know that a....
Nov 22, 2020 by VINOD KUMAR VERMA
I am Dr. Navya Rakesh and I reserved a tour to Singapore on **/**/**** and my travel date was supposed to be on **/**/**** and due to the Covid **, all the flights were canceled and since then we were getting in touch with the Travels and they ...
Nov 21, 2020 by NAVYA SETHU
We friends were planning for a trip to kerela on *th December **** so we google the travel agency in India there we find out one tour by nature they were having their own site. There was a requirement form on their site we filed that form after...
Nov 21, 2020 by Kunal Vibhute
I have booked a bus from Mercy travel s from Udupi to Dombivli, this bus broke doen near belgaum at around *.** pm of ** Nov **, this is still stranded at the same location for more than ** hrs, the owner Mr Rashid is mot responding and all the...
Nov 20, 2020 by Jitesh Poojari
We have booked Chardham Yatra for group of ** adults and * Children from ADD MY India trip Pvt Ltd for which they quoted us Total ******.** and extra *****.** for Helicopter booking. Trip was scheduled from *th May'** to **th May'** for which W...
Nov 19, 2020 by Ajay Sharma
Booked airticket for * family members on *th march ****. Flight from Turkish airlines booked using Yatra.com but flight did not take place on **th June **** due to airline cancelled it, as per policy I opted for full refund both company agree...
Aug 22, 2020 by Carolus D
I have vacated from Colive on July ** and my refund is not yet returned. I have logged multiple tickets which had no responses. Customer service is not picking up calls. I also did not receive any proper invoice regarding the payment that they ...
Aug 21, 2020 by Rohit Joseph
Dear Sir/Ma'm, We have received only Rs. ****/- as refund out of total booking amount Rs. *****.**/- via Vistara Flight booking done via Cleartrip - Trip Id- ************, even when the Flight is cancelled by carrier itself and we have not ini...
Aug 21, 2020 by Ankit Maheshwari
i have struggling to get my refund from past * months, GOIBIBO Booking Id: SEA*********** PNR : ER*D*L ***+ TWEETS, *** + MAILS, *** + CALLS, STILL NO RESPONSE...
Aug 21, 2020 by SYDNEY FERNANDES
Flight cancelled from their (airlines) end not proceed of refund mention no help from airlines nor the Goibibo. Further no response from goibibo also no option to contact them directly . No call numbers nor any official ail given whatever call...
Aug 21, 2020 by Rutuja B
Last year I booked bus ticket on Phonepe , redbus ticket not confirmed but amount was debited from my account, yet not refund that amount....
Aug 21, 2020 by Siva
Hi i have booked my flight ticket from CHENNAI to Delhi through Yatra for * jun **** by indigo airlines( PNR no- JR**MB ) and return flight for delhi to Chennai on ** jun **** by Air Asia airlines ( PNR no-CY**QB) . reference no -**********...
Aug 20, 2020 by DEVENDRA SINGH FARTYAL
Paid for booking ticket from IXD to PNQ, amount debited from bank and still cleartrip mailed that ticket not booked and refund will be initiated after * working days but its almost ** days no refund rwceived and even no reply also from cleartri...
Aug 20, 2020 by Anoop Gupta
My flight British Airways from Manchester to new Delhi was cancelled due to corona virus on March ** ****. And till date I haven't recieved any refund , any coupon . Their is no way to contact them , no email is functioning , their number is...
Aug 20, 2020 by Hardeep singh
Hi team. I have been trying to get my refund back from the cleartrip company which is the thirparty app for booking, i have made the booking in the month of feb for my trip which was due in april from mumbai to Varanasi return but due to covi...
Aug 20, 2020 by Girishchand pandey
Hello, It's regarding a refund from Yatra.com. Booked flight before Covid-** via HDFC smartbuy and flight was cancelled due to lockdown. Indigo has issue refund to Yatra, but they are not responding. Travel Date - **th -**th Apr, **** Y...
Aug 19, 2020 by Tanu Shree
I booked ticket from dehradun to delhi with ease my trip app on **/**/**** and also paid Rs ****/- for extra luggage as you show in my ticket. But on **/**/**** when i reached at dehradun airport, My flight was of Air India but Air India author...
Aug 19, 2020 by Amit Kumar Thapa
My flight , bearing PNR # PCEMKN, from Bangalore to Kolkata on July **, **** , got cancelled by the GoAir airline. GoAir had refunded the amount to Goibibo with the same mode of payment i.e. Credit Card payment, but Goibibo is issuing only Cred...
Aug 18, 2020 by SINGH VIVEK RANJAN
I HAD BOOKED TICKET OF WRONG DATE I GOT IT CANCELLED FROM INDIGO ON THE SAME DAY. THEY HAVE REFUNDED THE MONEY ON SAME DAY BUT YATRA HAS NOT YET REFUNDED MY AMOUNT. ...
Aug 17, 2020 by KRISHNA POOJARY
I had a ticket from Doha to Kolkata on **th Ap ** and return ticket on **th June ** in Qatar Airways. I have used Goibibo for booking the ticket. Ticket was cancelled by them but inspite of repeated commitment and promises made by Goibibo no...
Aug 17, 2020 by ANANDA SWARUP ROY
I have taken a membership of Nirmiti Resorts and Clubs. Further, the company is not responding and the employee which used to guide me has left the company. We have also tried their phone numbers which also are not working. Therefore, I want an...
Aug 17, 2020 by Uttam Chowdhury
I book ticket through clear trip. But my flight was cancelled but i did not get my refund...
Aug 17, 2020 by Jeya sankari
I was living in pg of roomsoom in noida sector ** in b-*** pg and my friend in b-** noida **.due to lockdown we came back to home and our training are conducting online so we paid the rent for month of March and said to caretaker that we are ch...
Aug 17, 2020 by Vishal Uttam
Amount of ₹ *.** Lakhs not been refunded, flight cancelled due to COVID, more than * months of patience. Booking ref. *************. Refund is pending on 'Yatra' end. Airlines has no action pending on them (as told to me by Japan Airlines)....
Aug 16, 2020 by Rhythm Goyal
On date **/**/**** morning *.** my flight from Jaipur to Bangalore so I checked bus from redbus india (Raipur, Rajasthan to Jaipur Rajasthan) they give me option Ashok travels , Bus time is **.** from raipur and Jaipur arrive time is *.** so I ...
Aug 16, 2020 by Ravindra Singh
How to file a complaint against Company?