E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
3. Send Legal Notice:
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Sidharth B on May 14, 2023
VLCC Health care Vatika City Centre Sector 49 Gurgaon – VLCC not refunding the money Closed
This is regarding a fundamental refund issue I am facing as a customer with VLCC. I had come for a free consultation session on **th Feb **** at VLCC Vatika city market, Gurgaon sector ** at around * pm. During the ...
Renjith TR on May 12, 2023
FAVOBLISS – Refund not given and not responding for calls or emailsClosed
I ordered a portable BlueStar AC for RS : *****/-. And for * week I have not received any update from them. So next week I send an email to them and after *-* days they gave the reply that they can't deliver the ite...
Karthik Raj on May 12, 2023
Nobroker – Service not provided Refund not issued Closed
I have paid for commercial money back plan for tenant search for about Rs. **** on **th April ****, they have denied the service after the payment which they mentioned that they can provide the service before the pa...
Hemant Mahabal Sharma on May 11, 2023
Amazon – package not deliveredClosed
I ordered Iphone ** with exchange of old phone * plus, it was suppose to be same day delivery, but after * days delivery agent came and requested old phone for verification as per Amazon process, i need to give old ...
Niveditha on May 11, 2023
Nobroker – Hidden charges Closed
Hi While enquiring for rental no broker team said no charges needs to be paid During the booking of house they charged ****
Manish bairagi on May 9, 2023
Nagarnigam jabalpur – MIG FLATClosed
I have booked mig flat in nagar nigam jabalpur in **/****.booking amount was ******.now i need my amount back cause there is no chance of construction mig flats
Raja on May 4, 2023
Ekart Flipkart – TDS Refund Not Received from FlipkartClosed
We Djax Technologies Pvt Ltd, having the office at, ***, E*, *th Floor, SM Towers, Race Course, Coimbatore, Tamilnadu – ******, to state that we have Couple of seller Accounts under same management in Flipkart selle...
Goutham Reddy on May 4, 2023
IDP IELTS EXAM – score given IDP TESTClosed
consumer did not expected the score he got less but he cannot revaluate the score fees is higher so he felt mental agony he needs the losses he got from the company
Subhashini M on May 4, 2023
iBISfab website – Return refund Closed
I ordered a pure linen saree but they sent cheap quality silk saree so I'm requesting return..they are not responding...
Siddharth Jain on May 3, 2023
Parimatch india – Withdrawal not credited from last 24 daysClosed
This is to bring to the notice that Parimatch has not given my withdrawals of ***** INR dated **/**/**** and mentioned in my Account as successful, on a conversation with them they are only giving false assurance ab...
Vijay BHASAL on May 3, 2023
Candes Technology Private Limited – LED Android TV Closed
दिनाक **/**/**** को टीवी रिप्लेस हो कर आ गई तो उसे चेक किया तो ओ चालू नही हो रही थी फिर उसके वीडियो और फोटो वॉट्सएप नंबर +** ***** ***** भेज दिए इसके बाद दो वीक के बाद टेक्नीशियन ने विजिट की ओर चेक किया बताया टीवी क...
Avni Chaudhari on May 2, 2023
Byjus – Cancalation of trail pack n refundClosed
Hi My name is Avni Chaudhari ,I took byjus ** days trail pack for my daughter on **th March **** and mailed byjus for cancelation on **th March **** but and called customer care for last * month for refund but no pr...
Gurleen Kaur on May 1, 2023
Myflowerapp – Refund not initiatedClosed
I ordered flowers from this site and they didn't update for my order for a week. They cancelled my order by saying they don't have services currently in that area which was not mentioned when I ordered. They gave me...
Vishnu K on May 1, 2023
Myflowerapp – Refund not doneClosed
I ordered two cakes to be delivered on the same day on **th April ****. They called later that day and said it couldn't be done because of certain circumstances. So I asked for a refund to my bank account and they s...
dharani on Apr 28, 2023
Diya jewellery – return exchange was shown on website but its a fruad Closed
I have ordered a piece of jewelry, they showed return is available but after receiving the product it is a fake not even worth ** rupees, but i payed ****, i contacted seller to his number, he didn't answer then I s...
NAVANDAR AGENCIES on Apr 26, 2023
Bharat pe – Bharat pe account got blockedClosed
I am not able to receive payment on my QR code nor I am able to withdraw the amount which has already been collected by me the message shown is "Withdrawal on your account have been blocked temporarily". Please e...
Rajendra Prasad on Apr 24, 2023
PLANET SPARK – Practice class not workingClosed
*. I have made my payment on **th of April and requested for Class on **th and **th April, It didn't happen, on calling Nidhi Repeatedly, Class started on **th April *. Out of my * hours class, the trainer took onl...
Rajat on Apr 23, 2023
Zomato Pizza hut – Item missing Closed
I ordered * items from zomato but only * items came to me and the pizza which was there was very bad and its rate was very high All my money was wasted when food item was required then food not available Subha call...
Debashri Banerjee on Apr 22, 2023
Flipkart – Broken product received with missing partsClosed
I bought a Zigma *** ml anti dust ** inch fan from Flipkart. Received broken blades, no nut Bolt for wall hangings, no smaller parts to attach the head gear with the motor. Replacement window closed without noticing...
Kishore Kumar Kasi on Apr 21, 2023
Hero Electric Vehicles Private Limited – Defective Bike sold by Hero Electric Pvt Ltd and not helping with refundClosed
I would like to log a complaint against Hero Electric Vehicles Pvt Ltd as they have sold a manufacturing defective vehicle to me. I have been facing the vehicle stopping issue since *st day from the date of purchase...
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Byjus
