E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
RISHABH GANGWAR on Jun 2, 2023
URAVNN – Misguiding and wasting consumer time fraud customer support Closed
ORDERED ** PRODUCT ON **/**/****, GOT DELIVERY ON **/**/****. IMMEDIATELY AFTER DELIVERY I RAISED THE ISSUE REGARDING ** PRODUCT ON WHICH THEY AGREED TO GIVE REPLACEMENT ON THE NEXT DAY i.e. **/**/****. BUT THEY ...
Savita gupta on Jun 1, 2023
Zylawear – Totally different products receivedClosed
I ordered Zyla shockproof sports bra pack of * rose pink size M but today delivered got wrong sports bra I want to return sports bra
Sumit Parkash on Jun 1, 2023
Flipkart – Wrong Product DeliveryClosed
I ordered a pair of Nike shoes Flipkart. However, I received a different shoe than what I ordered. However, Flipkart says it was an open-box delivery and I should have opened the box at the time of delivery. But th...
Srujana Desai on Jun 1, 2023
Upgrad Education Private Limited – Refund denied by UpgradClosed
Enrolled for the Full stack development bootcamp program - December **** batch organized by Knowledge Hut Upgrad. Experienced discrepancies with their course and requested refund. Not happy with instructor and raise...
Susmitha on Jun 1, 2023
Eisbera Fashion Stuido – REFUND NOT INITIATED Closed
I bought a dress from Miss Panimalar who is the owner of Eisbera fashion Studio,Since the dress fitting was not good she agreed to take the dress back and intiate the refund since the cost of the dress was **** she ...
Rikshit Rawat on May 30, 2023
Pepperfry – Wrong bed DeliveredClosed
I ordered a queen size bed from pepperfry which was solid wood on description. On delivery i saw it was engineered wood. Pepperfry does not reply properly and say that it can be repaired, even though their carpenter...
VIGNESH S on May 30, 2023
touchlcdhouse – refund not creditedClosed
I booked mobile sparepart on **/**/**** but still I didn't get any refund from touchlcdhouse they told me within one week money will be credited to your account and product also out of stock
Ahmar Shafi Siddiqui on May 29, 2023
Livspace – Refund DeniedClosed
I have contacted LIVSPACE Vadodara Gujarat Centre for interior work of my apartment. In the *st meeting I have revealed my Budget. According to my Floor Plan I have given a quote *.** Lakhs and I was promised that t...
Neha Mahadik on May 28, 2023
Lenskart – Order not placed money taken no refund processed Closed
On **th May, **** Kavesar Lenskart took my purchase and accepted my money via credit card. I find out next day that no Order ID is generated and no purchase was ever recorded.Blaming as System Glitch. My refund is...
Pravin Shelke on May 27, 2023
Nobroker com – Refund of advance payment from Nobroker for Interior design servicesClosed
I paid advance of *% to Nobroker for the interior design services for my Flat at Mumbai. I requested to discontinue the services as there is delay for handing over my new flat by Builder. The design was not started...
Chandni Adesara on May 27, 2023
Ajio – refund now creditedClosed
I had ordered a footwear worth rs **** on **th may **** but on **th may they had canceled my order. bot still I don't get refund
Aleti Nageshwar Reddy on May 26, 2023
Users – Lost rupeesClosed
They started by giving *** rupees initially for some tasks, ** per task, etc. They then started with **** and we got **** back. Then they started with **** and said you need to invest ***** to get ***** rupees. We...
Anish Kumar Sah on May 24, 2023
Flipkart – return not acceptedClosed
i have ordered shirt but received jeans instead of shirt and delivery boy didn't accept saying that he want unboxing video of package
Nikita kumari on May 23, 2023
Zara – Zara pickup completed bt no refund intiated Closed
Order number ***********....after getting my order after so much difficulties with no coperation from zara i intiate pickup immediately as i don't wanna order anything from them..same day my pickup created and picku...
vaibhav pratap singh pal on May 22, 2023
Nios board – pending paymentClosed
on **th may i paid rs **** for admission in senior secondary block * stream * **** admission. money deducted from bank but nios showed me pending payment status
Akshay Rao Pawar on May 21, 2023
Myntra – continuous unprofessional behavior and mental harassment by customer care team package not deliveredClosed
I ordered Bata men black solid formal Oxford shoes worth Rs **** with my credit card on *st May login through my phone number l
Nikita kumari on May 21, 2023
Ajio Reliance Trend – Ajio not picking up my orderClosed
Complaint number COM*********** .i raised a complain on **th may for pickup and it suppose to get pickup by **th may bt they don't bother to do so..and according to product return policy product return last date is...
Bharath Kumar on May 21, 2023
Parimacth APK – Pari match account withdrawal is successful but not credited to my yClosed
Pari match account withdrawal is successful but not credited to my account is customer service not given to response
Ruchi kag on May 18, 2023
Swiggy Bundl Technologies Pvt Ltd – Damaged food deliveredClosed
I made an order of pizza from swiggt on *th may ****. Order id ************ I received order with packaging intact. I paid cod of *** for entire order. But that's when I found out one of the pizza was damaged due...
Deepshi Agarwal on May 18, 2023
Meesho – Refund not initiatedClosed
Mam they picked my returned parcel on ** may but they refused to iniated my refund on **
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Byjus
