E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
SHIVANI VALECHA on Apr 6, 2023
Laptop Points Millenium Plaza – Issues in repairing service Closed
Dear Voxya, Please help me to get my money and charger back from this repairing shop who deceived me and stolen my laptop charger. He has taken so much money for repairing but repaired nothing. My laptop is not wor...
MUEEN SHAH on Apr 6, 2023
PUMA – 3 ARTICLES MISSING FROM PACKAGEClosed
Sir, I have placed an order on https://in.puma.com on **/**/****. My order number was *********. They assigned the xpressbees to deliver the shipment. The tracking number of the shipment was **************. * (...
Rishi Jain on Apr 4, 2023
BetWay sports – Money not transfered in my betway accountClosed
I have added **** rs through UPI in my betway account its been * days now my payment is debited from my account but its not credited in my betway account yet... please help me to fix it asap
Divya Roy on Apr 3, 2023
Flipkart, IDFC Bank – Lodging Complaint Against Flipkart IDFC Bank against amount not adjusted with Bill generatedClosed
By mistake I have made payment amount Rs-****/- to Flipkart pay later Service loan department initiated by IDFC First bank on dt.**-**-**. After complaining to IDFC they told me they will refund my money but at la...
Kudaka Nageswararao on Apr 1, 2023
varafi.com – Cheating of stolen money in the guise of air tickets bookingClosed
I have booked two air tickets from Banglore to Visakhapatnam on *.*.**** scheduled to travel on **.*.**.on **.*.** I received a phone call from varafi by phone my booked tickets were aborted and the mone would be re...
asmit kushwaha on Mar 29, 2023
Flipkart – refundexchange Closed
respected sir, I am asmit kushwaha. I am requesting flipkart company to exchange my damaged product
Monal balyan on Mar 25, 2023
Kristel bra – Received wrong product Closed
I have order wireless supportive bra form Kristel bra but received two leggings and one cream
Aadhil Hisham on Mar 25, 2023
inkmesilly.com – Package Not DeliveredClosed
I ordered this package on ** March and it should have arrived by *-* days from order. It was from inkmesilly.com and i have already paid *** Rupees for it. It has been * weeks already and I am yet to receive the p...
Sahib payal on Mar 24, 2023
Reliance Digital – Return of airpodsClosed
The store engineer has asked me to contact reliance and told me to play mail mail with them. See the product was not delivered right. Why are u playing cheap things. I also visted apple they also told me to contact ...
Lalit Sharma on Mar 23, 2023
Adidas – They are not refunding moneyClosed
I have ordered a tshirt on *th March ****, received on *th March **** and they filed return on same day. I returned the item on **th March **** and it got returned to their warehouse successfully on ** March **** an...
Shivraj Pande on Mar 23, 2023
Croma A Tata Product – croma excitative hrast me and take my watch Closed
Croma Excitative Hrast me and take my watch and I paid my bill please help me to get return or refund And I want Companion
Lincy Jeniffer on Mar 22, 2023
Lenskart – Eye infection due to lens and bad service from store Closed
I've been using lens from lenskart since five years. Got eye infection two months back. Met ophthalmologist and got treated and also got clearance to use a new set of lens again. After a month again i got severe inf...
VINAY PRAKASH VERMA on Mar 22, 2023
Flipkart – not taking pickup for return of mobile due to overheating problem and not refundingClosed
Flipkart is not taking pickup of my even my return is approved by their technician visit for camera and overheating problem in mobile. They are delaying picking and also not refunding me. Return approved on ** marc...
Thakur Vikram Singh on Mar 22, 2023
My Recharge Ayurveda – Package not delivered Closed
Dear [Professional Courier Team], I am writing to express my extreme disappointment and frustration with your courier services. I sent a package on **-**-****, with tracking number KNL******, which was expected t...
Pawan Dhawan on Mar 22, 2023
Flipkart – Amount of returned article not refunded Closed
Even though the item had been collected on **th March ****, the amount had not been refunded.
Pawan gulati on Mar 20, 2023
Flipkart – return cancelled for no reason Closed
return cancelled for no reason Order ID - OD****************** Please let me know why return pickup is not getting done?? I called your courier partner * to * times and requested him to come by *PM and last time i ...
raju gami on Mar 18, 2023
Flipkart – my ac problem but flipkart customer care not support please help Closed
sir/ms Lg company AC Flipkart se liya huva AC liya he tab se problem nahi chalu huva customer care bat kar rahu but ho bol rahe hamri tem aap ko **-** kalk me contact Karigi but abhi tak koy call nahi aaya ** dino ...
BILAL BHAT on Mar 17, 2023
Filpkart – Cheating me Closed
MY NAAM IS BILAL AH BHAT S/O GHULAAM NABI BHAT R/O NAWA KADAL MOBILE NUMBER.. ********** ** feb **** I have order Bluetooth watch fireboltt blue color watch amount **** RS. ** FEB **** Revd parsal jab ...
Chiranjeevi A on Mar 17, 2023
Flipkart – refund not creditedClosed
I've ordered the product worth rs. **** and cancelled while on the shipment itself still after a month also my amount is not refunded to my credit card account, complained several times to the customer care but they...
Abhijit Rath on Mar 17, 2023
Flipkart – Refund of cancelled orderClosed
Ordered *ton Realme Techlife AC on *th March and canceled on **th March to reorder with Flipkart protection plan. Order got canceled successfully and showed refund accepted. However, the Canceled order was delivered...
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Byjus
