Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.
According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.
Famous Automobile Companies of India
The leading automobile companies in India include:
Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.
Most Common Automobiles Complaints
The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:
- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.
How to resolve Automobile Complaints?
So how can an individual file a vehicle complaint? Keep on reading to know more.
1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :
Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500
However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.
So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.
2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.
3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/
We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.
We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.
Most Common Issue Reported for Automobiles Complaints
I have given my car for a general check-up and service on **th March ****. JOB card Number RJC-KBNB**-*******. Service Assistant Name Surya- ***********. The service Assistant informed me that need to replace the clutch full set and brakes ...
Apr 06, 2023 by Kishorbabu
I have a tata nexon EV which is still under company warranty , The cars alloy wheel is developing marks over time and the chrome plating damaging which is due to poor manufacturing quality , I asked for replacment of that particular wheel and t...
Apr 05, 2023 by Varun
I have purchased the Tata Safar (XZA+) from Data Motors, Khanna (Punjab) on **/**/**** of Rs. **,**,***/- (Rupees Twenty Three Lakh Eighty One Thousand Thirty Six Only). First of all, my Car Registration was done after more than * month of ...
Mar 31, 2023 by Gagan Bhargav
Date:**/**/**** To The Consumer Department Toyota Subject: Complaint regarding manufacturing defect in my car. Dear Sir/Madam, I would like to lodge a formal complaint with you regarding the problems I am experiencing with my veh...
Mar 21, 2023 by bhavesh b sheth
*A! *(@ &M*>*> *M*>*M%@ G *>% 'K>'!@ *(> ** +*M@ !IM/B.G $H/>* *G *@ &?*M*@ &M*>*> car *M*>*M%@ G (>. M*>*+* *(>...
Mar 19, 2023 by Pradeep Kumar yadav
(Ivoomi Me) Open
Mar 17, 2023 by Kaluram Parihar
On Dec **th ****, we had contacted Mahavir auto to purchase Skoda Kushaq. We had asked for the top end variant in STYLE and that we needed the car in * week. Mr Anil had misled us into booking Skoda Kushaq STYLE *L instead of *.*L even after as...
Mar 15, 2023 by Praveen Bolloju
Bike has been purchased on Feb *th. Today is March *. Till now , i have not received the helmet with the bike....
Mar 04, 2023 by Sandeep M
Okaya company id denying to provide me my booked Okaya EV in my booked price. I have booked the said amount (RS ****) fixed by company on ** th Feb **** ...
Mar 02, 2023 by Abid Raheman Khan
Bike make & model: Hero MotoCorp Passion Pro BS* F*. Chassis No (VIN Number):MBLJAW***NHB***** Purchase date: **-Mar-** Major complaint: Bike engine turns off very frequently. When we press the clutch to slow down the vehicle or shift gear fr...
Feb 22, 2023 by J.Jayamanikandan
Dear sir/madam, My ola booking id OET-***************-UDC***,I purchased ola S* on **.**.** by making whole payment via credit card. Then i cancelled the ola on **.**.** & booked ola S* pro by making whole payment. For S* cancellation, I ...
Feb 18, 2023 by Carol francis x
My parts were changed without my consent also my issues were not resolved and my motorcycle is at there service centre from ** feb till date....
Feb 07, 2023 by SAURAV MANDAL
Booked Toyota Hyryder V Variant Top Model on *th October **** with UTTAM TOYOTA NOIDA SECTOR-**. It’s been more than * months now, however the sales representative is not updating on the vehicle status. Even the VOC Team of toyota is doing n...
Feb 05, 2023 by Sahil Paul
I had booked one car through zoom car on **.**.**** by paying Rs.*****/- car booked but while going to pickup car msg received car not available choose another car diff Rs.***/- again paid by me, but while on the way to pickup car again msg rec...
Feb 04, 2023 by MAHESH KHAMBIA
Mene ** march **** ko tvs raider kharidi thi jisme sbse pehle O* sensor me problem aayi thi mere baar baar bolne par bhi usko theek bataya gaya * mahine baad bht jada jor dene par usko check kiya to kharab nikla phir usko change karane ke kuch ...
Jan 21, 2023 by Tasleem
I paid the booking amount (on *nd Jan) and downpayment (on *th Jan) for Mahindra Thar to Himalayan Motors. I was told that the car is ready to be purchased. However, once I made the payment, the salers manager at Himalayan Motors informed me th...
Jan 18, 2023 by Ishaan Sethi
sir i bought splendor plus black accent model on april ****.from buying the bike gets switched off frequently.after their promise and free services the problem not solved.there is also warranty but they are not rectifying the problem.please hel...
Jan 06, 2023 by jaikumar Alagarsamy
Pillion holder on the right side is missing for the classic *** bike which i purchased on October *, when u asked the show room management they said it's by diversity they have nothing to do with, but other bikes in the showroom have the holder...
Jan 02, 2023 by Viswanadh Chintha
With much anticipation of enjoying a great experience with a Volkswagen product, I purchased a new WV Taigun *.* Manual Petrol version for my wife, earlier this year, from Lally Motors, Chandigarh. Much to my dismay, in a weeks time from the ...
Dec 28, 2022 by HARSH BHATIA
I had paid an amount of Rs.****/- (Rupees five thousand) to JMB Motor World LLP at its Anna Nagar branch in Chennai, Tamilnadu, on **.**.**** as advance for the purchase of a java motorcycle, However, as there were many complaints regarding the...
Dec 16, 2022 by Gowrishankar
On **/**/****, I have bought a Honda UNICORN at Sri R.K. Honda showroom (dealer code AP******),Rajahmundry, East godavari .A.P. After first servicing, immediately, I noticed that there was a failure of the battery as well as leakage of oil. W...
Aug 18, 2020 by D.s v. Abhishek
Good morning, today morning I got a call from a person saying that please pay remaining amount for vehicle deliver purpose and then we will deliver vehicle to your address. Payment **** ( fifteen hundred and one rupee ) paid through google pay...
Aug 17, 2020 by Sahil kumar
I have paid Rs.**** for driving license training. They did not provide full training and not receiving calls or text. Their office address is No ***, **th Cross, **th Main Rd, JP Nagar *th Phase, J. P. Nagar, Bengaluru, Karnataka ****** The ...
Aug 17, 2020 by Debojit Banerjee
I booked a zoomcar on **th July. It's been a month now and I still didn't receive the refund of the deposit yet. It's been a month now, and any emails to them have been in vain. Their customer care number is also not reachable. This is very un...
Aug 15, 2020 by Muhammad Tabish
I booked a car (JPS*NK***) for jun*th .due to lock down ,I cancelled by booking on April * Nd or * rd. Earlier when I tried contacting them,they used to answer but later on ,they aren't answering to any of my calls and emails .I should get a re...
Aug 15, 2020 by Shanmukh sai
I have enrolled for online appointment for valuation of my car for selling. The service promised during enrolment was to provide quotation & price post inspection. It has been more than a week, there is no response from the company on email rem...
Aug 14, 2020 by Gyanender
In Quicker, second hand vehicle selling platform a honda activa BS-IV *G under price of Rs ***** by name of BIJENDERA on several places, but when we are reached at his located palce then he asked for Rs **** as a gate pass (this the first stage...
Aug 03, 2020 by Ajit Singh
I did * bookings on July * and ends at July * .... And I have cancelled * booking from it...... And within minutes I cancelled it but not received my refund till now... And another booking completed and ride also completed till now I doesn't ...
Aug 02, 2020 by Vivek ratna
I had booked a self drive car from Zoomcar for a ride on ** Jun. Due to change in plans I had to cancel the booking and refund was generated on ** Jun **. Further I booked a fresh ride for ** Jun and finished my booking on ** Jun. Another ref...
Aug 01, 2020 by AH Naqvi
Booking is cancelled bt refund is pending from * months no updates ...
Jul 27, 2020 by Shubham Dubey
I bought hero passion pro from tanushka automobile on **/**/**** Gwalior Madhyapradesh. After just * days I face too many issues in bike *. Gear shifting issue *.left indicator beep not working *. I*s not working properly *. Unable to start...
Jul 27, 2020 by Akash Singh Rajput
New filter sansor problem. Is not working ...
Jul 27, 2020 by Bansal motors
I gave my car for repair in january. Promised date was march. Because of corona i did not pressurise and asked them to take their time. Then again it was promised on ** june then ** then * july then **. Further ** july Then ** july. Its still...
Jul 27, 2020 by Saakshi Sarpotdar
I have booked ZOOMCAR for my personal purpose on **-**-****, it's been * months finishing, I've sent many emails to them there is no response. I went to office they said we dont know the customer service number, no one responded in a manner, I...
Jul 27, 2020 by AMASAGANDLA BALAKRISHNA
I had booked a Car on **th June **** from ZOOM CAR THROUGH THEIR APP FOR USE FROM **TH JUNE TO *ND JULY ****. Within mins i had to cancel this as Sunday was a Lockdown in Kerala. It has been a month and no refund has been done. repeated calls a...
Jul 16, 2020 by SANTOSH
Complaining about “Grand Motors, Raipur, Chhattisgarh” a Honda two-wheeler franchise. They are taking bogus charges like hygiene and sanitisation charges and forcing customers to make AMC maintenance ...
Jul 11, 2020 by Sourabh Soni
Booking id - jps*n*gyj booked on *rd july ****, the booking was done using the link - https://www.zoomcar.com/zoom-hop-one-way-travel, after entering the pick up point it asked for i want to drop my car in a different city t toggle button) mean...
Jul 11, 2020 by Rajeev Patra
My booking id is JPS*NYK**. I cancelled booking on **th May **** and originally refund has to be processed within * working days which is *th June **** that didn't happen. I called customer care and logged a request on *th June ****. They said ...
Jul 10, 2020 by karthikeyan
I introduce myself as a regular customer of your Finance company having * Car loans financed by you. I may add here I had never defaulted in my repayments I had applied for a loan to purchase of TVS Scooty Pep Plus on March **** from Bhopal T...
Jul 09, 2020 by Georji Varkey
I bought my bike on Feb ** ****.my registration was completed in march itself.till I didnt get my number plate. I have been asking them for my number plate from * months. there are not taking it seriously.they are saying that 'wait sir we didnt...
Jul 05, 2020 by Saketh reddy