Automobiles complaints, vehicle complaints in India

Automobiles Complaints

Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.

According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.

Famous Automobile Companies of India

The leading automobile companies in India include:

Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Hyundai Motors
Toyota Motors
Skoda
M.G. Motors
Mercedes
Volkswagen
Honda
Kia Motors
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.

Most Common Automobiles Complaints

The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:

- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.

How to resolve Automobile Complaints?

So how can an individual file a vehicle complaint? Keep on reading to know more.

1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :

Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500

However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.

So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.

2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.

3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/

We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.

We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.

Most Common Issue Reported for Automobiles Complaints

Issue Unresolved

No service under Warranty

Charging more money

Bad Customer support

Vehicle registration issues

Faulty vehicle sold

Old model sold

Regarding Scorpio n introductory price (Mahindra & Mahindra) ^Open

As per recent conversation with the dealership Harbir Auto Chandigarh I was about to get the delivery of my vehicle Scorpio n Z* diesel manual Napoli black color they called me on **th may that your vehicle is invoiced from the plan and in tra...

May 26, 2024 by Anubhav Sharma

Mahindra is not giving my scorpio N in introductory price (Mahindra & Mahindra) ^Open

May 26, 2024 by Anubhav Sharma

My vehical is not retrun from zoom car last two and half month (Zoom Car) ^Open

My vehical was not retrun last two and half month, when i called they told me next week. every time they told me next week, it"s two and half month still they told me next week...

May 25, 2024 by Pallav Joshi

Horrendous Customer Support from Ola Electric It s just an extortion (OLA ELECTRIC) ^Open

I am absolutely fed up with the atrocious customer support from Ola Electric. Over the past month, I have created at least ** tickets and paid INR **** for a premium Ola Care plan, yet these people have shown zero commitment or courtesy. My ...

May 22, 2024 by krishna chaitanya

DPF SYMBOL ON TATA NEXON XZA 1 5 RTQ (Tata ) ^Open

I PURCHASED VEHICLE IN JUNE ****. SINCE THEN I AM GETTING DPF - REGENERATION SYMBOL AND CHECK ENGINE LAMP FREQUENTLY FROM JANUARY ****. VEHICLE IS UNDER WARRANTY. I HAVE TO GO TO TATA MOTOR DEALER FREQUENTY FOR THIS. IT IS VERY IRRITATING AND...

May 19, 2024 by KAMLESHKUMAR

Ashok Leyland company madharavaram branch Kun captial (Ashok Leyland company bada dost ) ^Open

I have a buy a truck ashok Leyland lcv truck bada dost i *Plus * month truck but heavy problem weakly oneu complaint allready full company service record but not warranty ir not possible talk to Ashok Leyland show room tell ok iam ready t...

May 19, 2024 by Muthuraj

Misconduct and act of deception by EV dealer and company (Pure ev epluto ) ^Open

Going back to last year, I had an issue with my scooty battery and I was asked to put an active balancing chip in the battery to get the battery fixed which costed me INR *,*** and the Hegde Nagar showroom team assured me that I would not be ge...

May 14, 2024 by Kunal Bhatia

Sale of used car (Car Dekho) ^Open

With due respect I want to say that I sold my wolkswagan polo UP**GF**** through the cardekho portal. It is to inform that all challan pending for said vehicle had already been paid by me (copies attached). But as per phone call all challan h...

May 01, 2024 by VINAY TRIPATHI

Warrenty not fulfilled (Pure Ev Electric Company) ^Open

Purchased Pure EV Etryst-*** bike from dealer Edrive Munnamgi Motors Pvt.Ltd -Kukutpally Hyderabad on *th Oct ****. *st ,*nd and *rd Free service availed from company dealer. by the time of *th service due, the bike started giving trouble li...

Apr 29, 2024 by chandrasekhar

Rapido auto (Rapido) ^Open

I booked a auto in Chandigarh on **april. Rider name was Ravan Kumar. He charged me twice the payment and rapido did not even care about this. When I am calling this driver, he is saying he won't return my money. Rapido is hiring very unprofess...

Apr 21, 2024 by Abhai Bajpai

Faulty Kia Carren Prestige Plus Petrol (Kia Motors India Private Limited) ^Open

It is the second instance where same problem has occurred of vehicle not getting start.... On *-Feb-**** the vehicle was not getting start & the same problem has occurred on **-Apr-**** for which they has sent me a mail stating that they have...

Apr 18, 2024 by Azam Shaikh

Go Mechanic Scam (Go Mechanic ) ^Open

The car paint was damaged, and the promised service wasn't completed on time. Additionally, not all services listed in their comprehensive package were fulfilled. Additionally they forced us to purchase miles membership. There is no use in i...

Apr 17, 2024 by Pradeep Anbalagan

Ola plus defective scooter delivered and unable to fix the scooter after so many visits to the serv (Ola) ^Open

I have purchased an Ola S* x+(scooter) on December **, ****. The scooter was delivered almost month later on **/**/****. A week after the delivery, I was unable to pair the scooter to my mobile via bluetooth. I have called the service center a...

Apr 16, 2024 by Shanthamraju sharada

Bike (Ola) ^Open

I brought ola bike s*pro in **** March then onwards I am getting problem every month there is no service station if we complaint about the service they took ** to ** day it's very difficult for us every one r two months I am getting problem I...

Apr 15, 2024 by B khajavalli

No respect for customer (Memorial Motors) ^Open

I have a problem with air drier in my vehicle and I have went to my nearest Ashok Leyland service center which is located at gunawad,dhar district.There is no proper mechanic and boy nearly around ** had check the problem and I asked him whethe...

Apr 12, 2024 by Surya

Yezdi Worst service (Yezdi) ^Open

I purchased my yezdi adventure from sri sakthi auto corp on ****, from the day itself i m facing lot of issues like rusting and oil leakages etc. but for the past * months i m facing in bike starting it self and i approached the dealer for repl...

Apr 10, 2024 by Ramachandran

Accident my bike no help no service given to me (Ola) ^Open

Last *th month back my accident happen on the road continues calling to costumer care service pickup my bike and service a my bike always say so many bike waiting in queue sorry sorry explain to me , last *th month I’m waiting for service m...

Apr 06, 2024 by Lakshmikanthchawan

Bajaj Auto Dealer charging Logistic Chargers over and above ExShowroom price for transporting vehicl (Bajaj Auto) ^Open

The Bajaj Auto authorized showroom in Vasai East, Mumbai is charging customers extra logistics chargers over and above ex showroom price. This is to highlight that the dealer has referred in Ex-showroom Price and not Ex-Stockyard Price - so it ...

Apr 04, 2024 by Prathamesh

Poor quality of service lack of transperency and unfair billing and negligence of customer care (JEEP INDIA) ^Open

*) Dear Jeep India Customer Care Team, I hope this message finds you well. I am writing in response to your email dated March **, ****, regarding the complaint registered under Communication ID *-***********. However, I must clarify that th...

Apr 02, 2024 by TAPAS DEY

Two Wheeler not delivered (Tusker Harley Davidson) ^Open

I have booked my HD X *** S variant in the month of July, based on your executive suggestion my loan got proceed in the month of February, as per his commitment I suppose to get vehicle in Feb end or March *st week, My EMI also started but sti...

Mar 31, 2024 by Dr. PRAKASH V

I ordered clothes Last week but I didn t get any updates about shipping (Fordotstore) ^Closed

I ordered clothes Last week but I didn't get any updates about shipping.......

Sep 21, 2020 by AMAL

Millage Shocker performance issues (Volkswagen India) ^Closed

Bad Fuel Average: Company claims an average of **.*Km / Ltr. But Sorry to say, My car is not giving me more than Max *.*Km/ Ltrs. I purchased Petrol for Rs.****.**. from *nd of July till date. Assume Rs. *** Petrol is in Tank. So In ****.** it...

Sep 01, 2020 by NAVEEN KUMAR SAREEN

Zoomcar refund pending (Zoomcar India Private Limited) ^Closed

I have * pending refund amount from Zoomcar for (JPS*NPOBD) and (JPS*NY*PX) worth Rs****. JPS*NY*PX- June *th was raised for refund and till date not been credited to my account. JPS*NPOBD- Partial amount of fuel has to be refunded and n...

Sep 01, 2020 by Satish Mesta

Damage Major part my car hyundai service center (Hyundai Service Centre ) ^Closed

Damage to car major part This mail is in reference to my car given for a specific purpose but the service center damaged a major part of the car. I gave my car for car AC sensor as it was already been not working due to previous reasons ...

Aug 31, 2020 by Vijay Arora

Incomplete service received (Go Mechanic ) ^Closed

Gomechanic.in *.* **% *,*** Votes *.*K Followers EDIT REVIEW Summary Gomechanic.in SERVICE & SUPPORT: INFORMATION DEPTH: CONTENT: USER FRIENDLY: TIME TO LOAD: Beginner Sandeep * hrs *...

Aug 30, 2020 by Sandeep Kumar

Refund not received (Zoom Car India Pvt Ltd) ^Closed

I cancelled my booking **th may, but I didn't receive my refund. Actually zoomcar refund policy * to max ** days, but almost * months gone ...

Aug 24, 2020 by Hari S

Fake bike seller (Ktm 200) ^Closed

In Olx, i seen an add about duke ***..That was priced about a **,***... And i deal with him for **,***.And he is Tell that send a *,*** for transport fee. I paid, but still i didn't get the bike. ...

Aug 24, 2020 by M Durga Charan

Refund amount (Zoomcar Private Limited) ^Closed

Im paid the subscription amount on till **/**/**** did not car received but cancel zap subscription refunded amount not received...

Aug 24, 2020 by P.yadagiri

No Refund by Zoomcar for more than 3 Months (Zoomcar India Private Limited) ^Closed

I had done a Booking with Zoomcar on **-**-**** vide Booking ID # JPS*NGJ*J and paid ₹ **,*** for scheduled Car Rental Service from **-**-** to **-**-****.Due to Covid-** scenario, I had cancelled the Booking well in advance on **-**-**** and...

Aug 24, 2020 by Saurabh Dadhich

Cheating and Not disclosing complete information (Cars 24) ^Closed

I am a Cars** customer, who bought a Hyundai i** Sports **** model from you. It was delivered on *th August ****. On *th August, I noticed issue with the *th gear of the car. On checking (at Hyundai Service Centre) they informed that the *th g...

Aug 24, 2020 by Abdul Samad Shaikh

New vehicle price fraud (SUZUKI TVS DEALER opposite to khangri petrol pump daragaon gangtok) ^Closed

Ex-showroom price is **,*** rs/- more in gangtok dealership as compare to siliguri dealership. They are taking full advantage of this PENDEMIC situation, which is not good at all....

Aug 20, 2020 by Karma bhutia

Bike manufacturing defect and no proper solution provided (TVS Apache) ^Closed

I have brought my apache rtr*** *v bike at moolakadi sbm showroom from day one I have facing many problems in my bike like engine noise sensor problem and lot of vibration and heating issues when I complaint to tvs customer care services they t...

Aug 19, 2020 by Jayaraj. R

Refund cancelled (Irontech two wheeler cover for Hero) ^Closed

I have purchased Irontech two wheeler cover for Hero on **th july ****. Due to poor quality and wrong product is delivered I have returned the product and return is approved. Return product is not getting picked up because they said there is ...

Aug 19, 2020 by Jabar V A

Sold damaged bike (HONDA 2 WHEELARS INDIA) ^Closed

On **/**/****, I have bought a Honda UNICORN at Sri R.K. Honda showroom (dealer code AP******),Rajahmundry, East godavari .A.P. After first servicing, immediately, I noticed that there was a failure of the battery as well as leakage of oil. W...

Aug 18, 2020 by D.s v. Abhishek

Deposit remaining money for vehicle deliver (Hero Honda Splendor) ^Closed

Good morning, today morning I got a call from a person saying that please pay remaining amount for vehicle deliver purpose and then we will deliver vehicle to your address. Payment **** ( fifteen hundred and one rupee ) paid through google pay...

Aug 17, 2020 by Sahil kumar

Service not recieved (Charan Motor Driving School) ^Closed

I have paid Rs.**** for driving license training. They did not provide full training and not receiving calls or text. Their office address is No ***, **th Cross, **th Main Rd, JP Nagar *th Phase, J. P. Nagar, Bengaluru, Karnataka ****** The ...

Aug 17, 2020 by Debojit Banerjee

Deposit refund not received yet (ZoomCar) ^Closed

I booked a zoomcar on **th July. It's been a month now and I still didn't receive the refund of the deposit yet. It's been a month now, and any emails to them have been in vain. Their customer care number is also not reachable. This is very un...

Aug 15, 2020 by Muhammad Tabish

Refund not received its been more than 4 months (Zoomcar India Private Limited) ^Closed

I booked a car (JPS*NK***) for jun*th .due to lock down ,I cancelled by booking on April * Nd or * rd. Earlier when I tried contacting them,they used to answer but later on ,they aren't answering to any of my calls and emails .I should get a re...

Aug 15, 2020 by Shanmukh sai

Improper Service (Cars 24) ^Closed

I have enrolled for online appointment for valuation of my car for selling. The service promised during enrolment was to provide quotation & price post inspection. It has been more than a week, there is no response from the company on email rem...

Aug 14, 2020 by Gyanender

Fraud post (Second hand vehicle scooty ) ^Closed

In Quicker, second hand vehicle selling platform a honda activa BS-IV *G under price of Rs ***** by name of BIJENDERA on several places, but when we are reached at his located palce then he asked for Rs **** as a gate pass (this the first stage...

Aug 03, 2020 by Ajit Singh