Automobiles complaints, vehicle complaints in India

Automobiles Complaints

Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.

According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.

Famous Automobile Companies of India

The leading automobile companies in India include:

Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Hyundai Motors
Toyota Motors
Skoda
M.G. Motors
Mercedes
Volkswagen
Honda
Kia Motors
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.

Most Common Automobiles Complaints

The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:

- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.

How to resolve Automobile Complaints?

So how can an individual file a vehicle complaint? Keep on reading to know more.

1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :

Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500

However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.

So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.

2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.

3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/

We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.

We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.

Most Common Issue Reported for Automobiles Complaints

Issue Unresolved

No service under Warranty

Charging more money

Bad Customer support

Vehicle registration issues

Faulty vehicle sold

Old model sold

Gugnani auto cars Pvt Ltd Harrassing me (Tata Motor) ^Open

Dear sir, I am Biswaranjan Nayak. I book a new tigor xz+ silver colour at gugnani auto cars Jajpur road the date of **-sep-****.and dealer give me commitment letter to deliver before **-oct-****.i pay booking amount of ***** rupees.the delear c...

Nov 09, 2021 by Biswaranjan Nayak

Advance amount refund cum Hyundai Creta Booking (Advaith Motors Pvt Ltd Mangalore) ^Open

I had booked a Creta Hyundai (Diesel Base Model) at Advaith Motors PVT. LTD. Mangalore on **/**/**** by Paying Rs *****/- via NEFT. They had promised its delivery on or before **/**/****. It was essentially required to utilize my LTC cash bene...

Nov 07, 2021 by Ali Akbar K

Car Not Delivered (Tata Motors) ^Open

I paid full amount for the Tata harrier to Kropex Tata Motors, Sarjapura in bangalore. They showed the car in the yard and told to pay full money and car will be delivered in * days but now its been **+ days they dont deliver the car. They say ...

Nov 05, 2021 by Sayli Bhandari

Bike delivery delayed for 8 months and then informed the model is stopped (Royal Enfield) ^Open

Ordered continental GT - Dr. Mayhem bike, at Royal Enfield showroom - Sri Velavan motors, Arcot road, during February - ****. Paid a advance of **,*** rupees at the time of booking. Waited till August regularly with the showroom for the deliver...

Oct 29, 2021 by Parthasarathy G

Car rent not paid within time bond (Sanjivani Cab Services Private Limited) ^Open

As per notarized agreement company should pay ***** on **th in every month. If payment not done within ** days we can claim *******. They are not responding to messages and calls...

Oct 12, 2021 by Sukirti Parande

NEED REPLACEMENT OF MANUFACTURING DEFECTIVE INNOVA CRSYSTA (Toyota Kirloskar Motor Private Limited) ^Open

Subject :- NEED REPLACEMENT of TOYOTA INNOVA CRYSTA - UP ** - DE **** latest by SPET. **, **** & Compensation of ** Crore by delaying, putting my life in risk, hurdles in my routine life and consuming my valuable time. I have bought TOYOTA I...

Oct 06, 2021 by MOHD NABEEL

Faulty car sold (Skoda Auto) ^Open

I have sent the car * time for the same problem and this time they say they had to get the part from Germany. Once they got the part and fixed it they now say that another part has gone and they need to fix that and get that part from Germany. ...

Oct 06, 2021 by Siddanth Urvinkhan

Car Not Delivered as per promise or assurance (Kia india) ^Open

I had booked for KIA centos HTK+ on May first week and assured delivery in ** weeks.. However I am yet to receive my Choice color Car till date. * complains have been made to company call centre and a number of chase up with Local Dealer. But ...

Oct 01, 2021 by Nikhil Modi

Organization Didn t accept to claim warranty and Car has been certified fit without proper checks (Drwheelz Auto Service Private Limited) ^Open

I have purchased a pre-owned in February **** car from carslive located in JP nagar *th phase, the pre-owned car was certified and has been given a warranty on engine clutch and gearbox for a period of * year or **,*** km from Dr. Wheelz after ...

Sep 15, 2021 by Aravind Poojari

Cheated by KTM India (KTM) ^Open

This is in regards to a pathetic experience that I’ve had while servicing my KTM bike. Hence I’ve decided to escalate the situation: I visited the nearby center in Kolkata to service my bike on **-**-****. As usual I was given a workshee...

Sep 10, 2021 by Subham Halder

Vechile allocation (Kia india) ^Open

I had booked my vehicle on **th Feb **** till date the vehicle is not allocated to me. This is regarding my booking with KIA on New KIA Seltos HTX IVT *.* Petrol . The coming **th Sep **** will be the completion of a *th month waiting period. ...

Sep 03, 2021 by Raghavendran Viswanadha

CAR TRANSFER DOCUMENTS (Shadow Online Info Solutions Consultants) ^Open

I contacted them thr. just dial for getting our car no. AP**DE**** being transfered to Gandhinagar RTO. They quated Rs. ****/- for the job, without bringing car in hyd and without my presence. The job was to be done in * days. I sent them orig....

Aug 14, 2021 by SHIV BHAGWAN PODDAR

Faulty Defective Scooter (Tvs Motors Tvs Jupiter) ^Open

**/*/**** Sir / Ma'am, I bought a TVS Jupiter BS IV in Dec. **** registered in my son's name. Previously, I have owned a Bajaj, Honda Activa for ** and ** years respectively. The ownership and service experience with these scooters had be...

Aug 10, 2021 by Nitin N Salian

Car broke down due to negligent service provided by Lakshmi Tata dealership (Lakshmi Tata) ^Open

We had serviced our **+ years old Tata Manza car at the Lakshmi Tata dealership at OMR, Chennai on **st Oct ****. Our vehicle number is TN** BF****. The car broke down in the middle of the road on *th Feb ****, I had got it towed to the Laks...

Aug 06, 2021 by Umarani C

Warranty not fullfill cancel booking threads (Go Macanic) ^Open

I am writing you this mail that gomecanic will not slove my query till **st june complain * : complain raise on **st june **** there is no respond on that till now problem : battery dead purchased one year ago from go mecanic servic...

Aug 04, 2021 by sayed aqdas

Defected car (HYUNDAI) ^Open

My car is defective except body everything is changed ...

Jul 24, 2021 by Nilesh Kumar Singh

Kia Motors India Private Limited Vehicle Not Delivered as Promised (Kia india) ^Open

we have booked kia sonet htx diesel mt on ** th march **** at jaika kia kamptee road nagpur ,At the time of booking they given **-** weeks waiting period on the slip which is higher side. after booking we continuosly follow dealer for sts but ...

Jul 21, 2021 by ATUL NAPHADE

Manufacturing Defect (Tata Motors) ^Open

My name is Kushal Patel and I own Tata Tigor Berry Red col car registered with no:- MH ** DG ****. Today recently I had a word with customer service desk with Ms. Preetika I am sharing my concern issue with you, I purchased this car from Was...

Jul 17, 2021 by Kushal Narayan Patel

Failed to meet the requirements (Go Mechanic ) ^Open

I have spent about ***** with go mechanic and for my pick up issue and breaking issue and many complaints. They solved many small complaints. I have given my vehcile more than * times. In * months i only used * month rest of the time it was go...

Jul 15, 2021 by Maniyan

Vehicle not delivered (HYUNDAI) ^Open

I had booked new creta SX PETROL MANUAL on ** February as per dealer commitment that same would be delivered on second week of may ****. But almost it passed ** days my booked order still not received despite of regular follow up with the deale...

Jul 09, 2021 by Ravi Ranjan Kumar

Negligence from maruti dealer (Stan Autos Private Limited) ^Closed

I gave my car for repair in january. Promised date was march. Because of corona i did not pressurise and asked them to take their time. Then again it was promised on ** june then ** then * july then **. Further ** july Then ** july. Its still...

Jul 27, 2020 by Saakshi Sarpotdar

REFUND FROM ZOOMCAR (Zoomcar India Private Limited) ^Closed

I have booked ZOOMCAR for my personal purpose on **-**-****, it's been * months finishing, I've sent many emails to them there is no response. I went to office they said we dont know the customer service number, no one responded in a manner, I...

Jul 27, 2020 by AMASAGANDLA BALAKRISHNA

REFUND (Zoomcar India Pvt Ltd) ^Closed

I had booked a Car on **th June **** from ZOOM CAR THROUGH THEIR APP FOR USE FROM **TH JUNE TO *ND JULY ****. Within mins i had to cancel this as Sunday was a Lockdown in Kerala. It has been a month and no refund has been done. repeated calls a...

Jul 16, 2020 by SANTOSH

Hygiene Sanitization Charges are taken (HONDA 2 WHEELARS INDIA) ^Closed

Complaining about “Grand Motors, Raipur, Chhattisgarh” a Honda two-wheeler franchise. They are taking bogus charges like hygiene and sanitisation charges and forcing customers to make AMC maintenance ...

Jul 11, 2020 by Sourabh Soni

One way booking Zoomcar (ZoomCar) ^Closed

Booking id - jps*n*gyj booked on *rd july ****, the booking was done using the link - https://www.zoomcar.com/zoom-hop-one-way-travel, after entering the pick up point it asked for i want to drop my car in a different city t toggle button) mean...

Jul 11, 2020 by Rajeev Patra

Refund not processed for more the (Zoomcars) ^Closed

My booking id is JPS*NYK**. I cancelled booking on **th May **** and originally refund has to be processed within * working days which is *th June **** that didn't happen. I called customer care and logged a request on *th June ****. They said ...

Jul 10, 2020 by karthikeyan

Complaint (Tvs Credit Services Limited) ^Closed

I introduce myself as a regular customer of your Finance company having * Car loans financed by you. I may add here I had never defaulted in my repayments I had applied for a loan to purchase of TVS Scooty Pep Plus on March **** from Bhopal T...

Jul 09, 2020 by Georji Varkey

Registration plate not arrived (Ktm bike) ^Closed

I bought my bike on Feb ** ****.my registration was completed in march itself.till I didnt get my number plate. I have been asking them for my number plate from * months. there are not taking it seriously.they are saying that 'wait sir we didnt...

Jul 05, 2020 by Saketh reddy

Old Car not transfer from my name (HYUNDAI) ^Closed

Dear Sir , I am blind faith customer of Hyundai Car. but this time they broken my faith in HMIL. I had visited the Hyundai dealership Superon Hyundai , Sohana Road , Gurgaon , Haryana on ** August **** and in exchange of...

Jul 03, 2020 by Anand Pal

FAKE SERVICE AND ATTEMPT TO LOOT MONEY (SUSHEEL TVS SERVICE CENTER KUKATPALLY ) ^Closed

I Have Given my bike (Apache *** *v bs* **** model), for general service,chain noise, and tappet sound. and i left from there. same day evening *:**pm i got a call from mechanic(kaleem khan-**********)and he said that it is a bore problem it...

Jul 02, 2020 by P. NANDA KIRAN

Package not deliverd (Mahindra Two Wheelers Limited) ^Closed

> wrote: My product has reached the delivery agent but instead of sending my product to me for three days, I am called for three days only to be told that your parcel has arrived, if I do not receive my product on time, then I will ask you Wha...

Jul 01, 2020 by Raman Shukla

Bonnet paint got erased automatically on my tractor (Sonalika Agriculture Automation Private Limited) ^Closed

Dear sir, I have purchased sonlika tractor regs. No MH-** BE****, model DI-**Rx from m/s Alandi tractor mouda Nagpur in the name of Prakash wade in the year ****. But in **** bonnet paint got erased automatically at time of sarvcing. Dilar ha...

Jun 28, 2020 by Prakash chudaman wade

Overcharged (Uber Cab) ^Closed

I had booked cab for New Delhi Railway Station for Rs *** and after trip completion they charged Rs *** for the trip and i'm denied for refund in app. Please help...

Jun 27, 2020 by Jitendra Bhawesh

Cancellation of subscription itself taking more than 15 days (Zoom Car India Pvt Ltd Zap Subscribe) ^Closed

I have subscribed a car for a month and paid all amount, the subscribed car is not available now and I asked to cancel the subscription, but they are doing. For cancellation itself taking more than ** days, I think they have started the company...

Jun 19, 2020 by Allam srinivasareddy

Faulty part (Royal Enfield) ^Closed

After three days the service centre said there is porblem with the canister of a bike that has run **** km and only for * months. Reson being I filled too much full. Max I filled Rs ***. How is that too much. What's the point in keeping such ...

Jun 19, 2020 by Don Caeiro

ZOOM CAR refund delay (Zoomcar India Private Limited) ^Closed

I have done * bookings in Zoomcar during start of May, booking ids JPS*N*Y*I, JPS*N**AF. My trips are completed by *th May and I haven't received a refund of my security deposit. As per previous customers of Zoomcar, they have been holding ref...

Jun 12, 2020 by Sateesh Kumar Korukonda

Security Deposit Refund (Zoomcar India Private Limited) ^Closed

I availed the service of ZOOMCAR on **nd May ****. even after ** days they have not refunded my Security Deposit. Worst Service and no response to either mail/Phone. Looks like they want cheat people using this COVID-** Situation Booking De...

Jun 03, 2020 by Hemath HS

LAKSHMI HYUNDAI MADINAGUDA hyderabad cheated (Lakshmi Hyundai ) ^Closed

Hyderabad LAKSHMI HYUNDAI MADINAGUDA two sales man has cheated * customers it came to light when customers came and paid rs ***** as advance for booking creta the customer and asked to deposit an amount of *.* lacs to pay online to the account...

May 26, 2020 by Nikhil Varma

Fake car sale (Hyndai I 20) ^Closed

I paid **** for buying the car by seeing Facebook .He called me to pay so that he can parcel me by Siliguri Army kuira.person send me all documents...

Apr 22, 2020 by Biman mondal

Refund pending from Zoomcar (Zoomcar India Private Limited) ^Closed

I have booked a Zoomcar for *st May but due to this lockdown I have canceled the booking, and Zoomcar showed me the refund of the entire amount will be credited to me for the same. I canceled the sam on **th and on the Zoomcar app it is showin...

Apr 03, 2020 by Aman chandak