How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.
According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.
Famous Automobile Companies of India
The leading automobile companies in India include:
Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.
Most Common Automobiles Complaints
The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:
- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.
How to resolve Automobile Complaints?
So how can an individual file a vehicle complaint? Keep on reading to know more.
1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :
Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500
However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.
So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.
2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.
3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/
We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.
We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.
The steering wheel of my Maruti celerio zxi , purchased in September **** and driven **** km , does not re-center itself while driving. At low speeds of ** kmph to high speeds of *** kmph it is completely nonresponsive and does not recenter its...
May 07, 2021 by Shantanu biswas
I ordered frontand rear bumper guard for my ecosport on *april but no response from autodivine and won't answer or reply my calls n mails..so pls help...
Apr 17, 2021 by C.Sangle chang
I ordered front and rear bumper guard for my ecosport on *th April but still no response..my last contact with them was on **th and since then have sent so many mail and messages but no response please help me get my money back. Thank you....
Apr 16, 2021 by C.Sangle chang
I bought a car in Nov '** from GENCORP INC, **-A, Mehar Chand Market, Lodhi Colony, New Delhi, Delhi ******. (regd off). The deal was done at their stockyard in Basement Level-*, MGF Mall, Saket by DEEPAK CHOUDHARY( *****-*****). There were s...
Apr 15, 2021 by Aadityaa Sohan Saini
I booked a zoomcar on November **, **** for two days, I returned the vehicle without any damages within the scheduled time. I paid Rs. **** as security Deposit for the vehicle, it was to be refunded within ** Days of booking completion. Zoomcar...
Mar 17, 2021 by Pranjal Agarwal
We had book TATA Altroz XT (Midtown Grey) model from Fortune Cars Pvt. Ltd. (Nerul-Navi Mumbai) On *th Jan ****. The representative Mr. Ramesh & his manager Mr. Vasim has given fake commitment while booking the vehicle as they will deliver the ...
Mar 11, 2021 by Vignesh Mokal
PCM(Ford Figo part) replaced on **th Dec ****. I paid amount of ₹*****/- It was short circuited on *th Jan ****(this is how Ford claims). Well, I was not given reason of non-Ford battery in first place on **th Dec ****. They are giving non-Fo...
Jan 28, 2021 by Nandkumar Tekale
Placed an order on mahadevtyres.com and they don't want to send the product or refund the money.when placing the oder I have left my number to call back to know whether it is in stock or not and within seconds they called me and pretented as if...
Jan 26, 2021 by Gaddam nagarjun
I paid a amount through online for car booking. The amount debited but no booking is done by zoomcar....
Jan 24, 2021 by D g sai Charan
Respected Sir/Ma'am, I am Karan Chaudhary (s/o of Beena Chaudhary). I am writing to you for a concern regarding the increase in prices of TATA cars. I booked a TATA ALTROZ XE PETROL model on the **st of January **** from Malwa Automobiles Pv...
Jan 24, 2021 by Karan Chaudhary
I have made two bookings in October and one is completed and another one is cancelled for those two bookings Zoomcar commited refund for Rs.**** and SLA for refund is ** days . But now it crossed more than * months since I have not received my...
Jan 19, 2021 by KARTHIKEYAN
I had booked zoomcar in December **** and cancelled it twice for which refund is not given. Third booking was the actual and from there fuel refund is pending. So, a total of * bookings amount is pending for refund and zoomcar is not respondi...
Jan 17, 2021 by Shikha
I wish to complain about GIXXER SF *** Engine No BGA*-****** that I purchased on **/October /**** from Pacholi Suzuki ( Gurgaon) I am complaining because the bike doesn’t respond to the self start button like the engine doesn’t get st...
Dec 31, 2020 by Himanshu Falswal
I booked a Swift AT for a day on **th August for **th September and later cancelled it due to personal reasons. As per the company policy my refund should have been processed in ** days but that did not happen. I made number of calls and wrote ...
Dec 25, 2020 by Sai Chetan Pathi
I have purchased Jawa bike on **/**/**** from Unity Motors Aurangabad.We have paid the *,**,***/- on **/**/**** and also booking amount *****/- on **/**/**** and took bike delivery on **th october. While taking delivery THEY said RTO registr...
Dec 22, 2020 by Swapnil Santosh Kulkarni
I have booked car on Zoom car on Nov ** and cancelled it on Nov ** via my credit card, i tried to contact customer care multiple times but couldn't reach them and sent many mails and no reply for those too and it has been a month now awaiting f...
Dec 16, 2020 by Sridhar reddy survi
I Booked A KIA Seltos HTX Petrol White On **th Day Of October **** With A Booking Amount Of Rs **,*** Paid In Cash. The Dealer Promised Us To Deliver Vehicle On Or Before **th November ****(Dhanteras) But Till Date (**th December ****) My Vehic...
Dec 15, 2020 by Amardeep Singh Anand
I have purchased a new car on **-**-****. I have been issued Provisional Registration Certificate PB**EA**** which was valid upto **-**-****. Till date I have not been issued a regular Registration Certificate (RC) as on **-**-****. As per r...
Dec 13, 2020 by CHARANJIT SINGH
I availed Zoomcar service from **Oct to ** Nov and they took deposit of INR **** that was suppose to be refunded at end of trip. it has been more than * weeks and I have been trying to reach to them multiple times through their app and customer...
Dec 12, 2020 by Arunabh Srivastava
We recently purchased TATA Nexon XM model car during month of October **** from one of it's dealers at SELECT Cars located at Chandanagar and unfortunate incident occurred while driving the car in city, where a small dent formed near the bumpe...
Dec 08, 2020 by D Ashok Kumar
I introduce myself as a regular customer of your Finance company having * Car loans financed by you. I may add here I had never defaulted in my repayments I had applied for a loan to purchase of TVS Scooty Pep Plus on March **** from Bhopal T...
Jul 09, 2020 by Georji Varkey
I bought my bike on Feb ** ****.my registration was completed in march itself.till I didnt get my number plate. I have been asking them for my number plate from * months. there are not taking it seriously.they are saying that 'wait sir we didnt...
Jul 05, 2020 by Saketh reddy
Dear Sir , I am blind faith customer of Hyundai Car. but this time they broken my faith in HMIL. I had visited the Hyundai dealership Superon Hyundai , Sohana Road , Gurgaon , Haryana on ** August **** and in exchange of...
Jul 03, 2020 by Anand Pal
I Have Given my bike (Apache *** *v bs* **** model), for general service,chain noise, and tappet sound. and i left from there. same day evening *:**pm i got a call from mechanic(kaleem khan-**********)and he said that it is a bore problem it...
Jul 02, 2020 by P. NANDA KIRAN
> wrote: My product has reached the delivery agent but instead of sending my product to me for three days, I am called for three days only to be told that your parcel has arrived, if I do not receive my product on time, then I will ask you Wha...
Jul 01, 2020 by Raman Shukla
Dear sir, I have purchased sonlika tractor regs. No MH-** BE****, model DI-**Rx from m/s Alandi tractor mouda Nagpur in the name of Prakash wade in the year ****. But in **** bonnet paint got erased automatically at time of sarvcing. Dilar ha...
Jun 28, 2020 by Prakash chudaman wade
I had booked cab for New Delhi Railway Station for Rs *** and after trip completion they charged Rs *** for the trip and i'm denied for refund in app. Please help...
Jun 27, 2020 by Jitendra Bhawesh
I have subscribed a car for a month and paid all amount, the subscribed car is not available now and I asked to cancel the subscription, but they are doing. For cancellation itself taking more than ** days, I think they have started the company...
Jun 19, 2020 by Allam srinivasareddy
After three days the service centre said there is porblem with the canister of a bike that has run **** km and only for * months. Reson being I filled too much full. Max I filled Rs ***. How is that too much. What's the point in keeping such ...
Jun 19, 2020 by Don Caeiro
I have done * bookings in Zoomcar during start of May, booking ids JPS*N*Y*I, JPS*N**AF. My trips are completed by *th May and I haven't received a refund of my security deposit. As per previous customers of Zoomcar, they have been holding ref...
Jun 12, 2020 by Sateesh Kumar Korukonda
I availed the service of ZOOMCAR on **nd May ****. even after ** days they have not refunded my Security Deposit. Worst Service and no response to either mail/Phone. Looks like they want cheat people using this COVID-** Situation Booking De...
Jun 03, 2020 by Hemath HS
Hyderabad LAKSHMI HYUNDAI MADINAGUDA two sales man has cheated * customers it came to light when customers came and paid rs ***** as advance for booking creta the customer and asked to deposit an amount of *.* lacs to pay online to the account...
May 26, 2020 by Nikhil Varma
I paid **** for buying the car by seeing Facebook .He called me to pay so that he can parcel me by Siliguri Army kuira.person send me all documents...
Apr 22, 2020 by Biman mondal
I have booked a Zoomcar for *st May but due to this lockdown I have canceled the booking, and Zoomcar showed me the refund of the entire amount will be credited to me for the same. I canceled the sam on **th and on the Zoomcar app it is showin...
Apr 03, 2020 by Aman chandak
I m giving **,*** rupees to TALBROS MOTOR near R K JAIN PETROL PUMP for buy a second hand car but for some financial problems I am not able to buy this. But they are not returns my money and pressured me to buy car...
Mar 05, 2020 by Charan kumar meher
I had bought a Baleno Zeta car from NEXA, Sarona, Raipur Chhattisgarh.we matched the amount we paid and the total amount in the bills. They gave us different bills for RTO, Insurance and others. We asked them about the difference then they said...
Jan 29, 2020 by Ravindra Dewangan
Since I bought ford ecosport **** top-end model, I'm facing the problem of tyre burst & mainly it's a threat to the life of people travelling with ecosport. Till now * tyres bursts in *****km travel and it began happening in just ****km. Now wh...
Jan 26, 2020 by Pratik Doshi
This is to file a complaint against Arke Suzuki showroom RTO Headoffice Ahmedabad Gujarat. I have bought Suzuki Access *** on the *st of November. It's been more than ** days. Since then I have not received a call from the showroom for...
Dec 25, 2019 by Krutarth Joshi
My retired father decided to buy his first new car with his retirement money. He after thorough research of available brands in the market decided to buy Tata Tiago XM, because Tata had announced that it has upgraded all its variant with some n...
Dec 24, 2019 by Tushar Dalvi
I had made the booking for a car but it got cancelled as the showroom was shutting down. for which I had paid the booking amount of ***** but now they are denying to refund the amount. they are saying that their employee did the fraud and had...
Dec 12, 2019 by Shubham Singh
How to file a complaint against Company?