Automobiles complaints, vehicle complaints in India

Automobiles Complaints

Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.

According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.

Famous Automobile Companies of India

The leading automobile companies in India include:

Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Hyundai Motors
Toyota Motors
Skoda
M.G. Motors
Mercedes
Volkswagen
Honda
Kia Motors
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.

Most Common Automobiles Complaints

The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:

- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.

How to resolve Automobile Complaints?

So how can an individual file a vehicle complaint? Keep on reading to know more.

1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :

Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500

However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.

So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.

2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.

3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/

We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.

We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.

Most Common Issue Reported for Automobiles Complaints

Issue Unresolved

No service under Warranty

Charging more money

Bad Customer support

Vehicle registration issues

Faulty vehicle sold

Old model sold

Misbehaviour of Driver and cancelled ride (Ola Cab ) ^Open

Ajay Matele <aajaymatele@gmail.com> Attachments *:** PM (* minutes ago) to support.in, me DATE: **th August, ****. Time: *:** PM MY NAME: Ajay Matele Location: Kalyan West, Mumbai I have booked Ola for my * month pregnant wife a...

Aug 20, 2020 by AJAY MATELE

Faulty Parts in Royal Enfield Himalayan (Royal Enfield) ^Open

I had bought Royal Enfield Himalayan BS* in May ****. It was performing well for some *-* months, then i started facing issues in my cone set & i raised a complaint in service center multiple times still they are unable to fix it. Because of th...

Aug 17, 2020 by vineet chavan

Problem in EPS SYSTEM OF without any reason (Hyundai cars) ^Open

I have i** sportz purchased in oct'****. It has covered a distance of less than ***** kms by **.**.****. on **th August **, I found that the Eps System has collapsed. What can I do? There is no facility for the consumers in these situations whe...

Aug 15, 2020 by Rana Pratap Misra

Refund and Travel Money not refunded (Zoom Car India Pvt Ltd) ^Open

I had made a booking from Zoom Car ID JPS*N***U, intially booked Swift but just before a day they said that the car is not available, and they would arrange a eco sport a little far from my house and I would not have to pay any additional fee a...

Aug 08, 2020 by Akshat Gaur

Zoomcar pending refund trip Id (Zoomcar India Private Limited) ^Open

I cancelled my trip (JPS*N**EO) on **th of July, for which refund of INR **** is pending. As per zoom car policy the refund is initiated after ** working days (which has been updated to ** days recently), but it's been more than * weeks now and...

Aug 06, 2020 by Bhoumik Shah

Harish Kumar VS Sahib Motors Hero Motors Authorised Dealer (SAHIB MOTORS HERO MOTOR CORP ) ^Open

• i, Harish Kumar S/O Sh Ashok Kumar R/O House No. M-**, M Block, Dharmpura Najafgarh, New Delhi- ******, purchased a Motor Cycle (PASSION PRO *** (DRUM SELF CAST) ON Dated **-**-****, Engine No- JA**EUJHG*****, Chassis No- MBLJAR**XJHG****...

Aug 04, 2020 by VINOD KUMAR

Not delivery (Maruti suzuki alto 800) ^Open

Sir,I'm sister of victim nd My brother He ordered this car from olx but we didn't resived this car till now nor they refund our case.i need help ...

Aug 02, 2020 by Manisharai

Airbag not opened in car accident (MARUTI SUZUKI SWIFT MODEL) ^Open

My name is Sumit kumar writing this complaint against the maruti suzuki company regarding not to open of airbag during heavily met accident . I purchased the maruti swift model no LDI optional on **/**/****. I met with heavy accident on **/**...

Aug 01, 2020 by sumit kumar

Cheating (Ampere Vehicles Private Limited) ^Open

The dealer cheated us. He didn't gave the scooty chosen by us on test drive. He gave another model of Reo ampere which had **km/hr speed. Further said that all the rest Reo scooty have the same speed. The scooty after purchase on **.**....

Jul 31, 2020 by Tina mohapatra

Refund not received (Zoomcar india limited) ^Open

I was booked zoom car on April **, **** and the booking id will be JP**N**H*T. Due to COVID-** I have cancelled my booking on **th July ****. Since it has been more than ** days I didn't get my refund amount....

Jul 31, 2020 by Karthik

ACCESSORIES NOT SUPPLIED AND WARRANTY OF BATTARY NOT ADMITTING (Popular Hyundai Motor Motor world Githanjali JN Vyttila Ernakulam) ^Open

Mr. Rahul Radhakrishnan , Puthumal House, Perumbavoor purchased a vehicle i** Hyundai. Accessories has not been issued due to want of stock. But it is not given till date. Only promising that it will be supplied soon. The battary installed in...

Jul 30, 2020 by GOVINDANKUTTY NAIR

COMPLAINT regarding CONCEALMENT of the fact of Accidental Damage before the purchase of the vehicle (Modi Car Agencies Private Limited) ^Open

Dear Sir / Madam, It is to regrettable to send this complaint where in Hyundai Car Dealer - Modi Hyundai Malad, (Modi Car Agencies Pvt. Ltd.) Mumbai has made a breach of trust by CONCEALING THE FACT OF SELLING THE ACCIDENTAL DAMAGED VEHICLE ...

Jul 30, 2020 by Abhilash Jain

Delay in Refunding Security Amount (Zoomcar India Private Limited) ^Open

I made a booking on *th June on Zoomcar to rent a vehicle and after successful payment done, it automatically got cancelled. Booking ID: JPS*NYXOT. Since i didn't aware about how pathetic service of this company is, i again made that booking wh...

Jul 30, 2020 by Amit Sharma

I did not get my refund amount yet (ZoomCar) ^Open

It's been two month's. Bookind Id:JPS6NP0E Name Vignesh B. Have raised a query to support team but no response from them....

Jul 29, 2020 by Vignesh B

Misinformation forced to buy misbehave (Sardar motors auto Pvt Ltd ) ^Open

Servicing of my scooty honda *g was done on **/**/**** by the service centre. An extra oil named OT was put in my scooty without asking or informing me. when asked for the details, manager misbehaved and forced to pay the bill. I complained on ...

Jul 28, 2020 by Prabhakar singh

Two wheeler dealer not provided RC Number and Accessories All payments done by me (TVS JUPITER ZX) ^Open

I purchase TVS standard scooty from Mahadev Motors ( Garhshankar Nangal Road Jhungian). I purchased this on *nd June ****. Dealer assured to provide number and RC in ** days and accessories. But till date he is not responding in a good manne...

Jul 28, 2020 by Yaadvinder Singh Bhatti

Refund not processed (Zoomcar India Private Limited) ^Open

I have cancelled my journey more than a month back but still the money is not refunded. I cancelled journey on **th Jun ****, everytime I call them they give reasons and will promise to process it immediately. But till now not processed. ...

Jul 26, 2020 by Sushant Gupta

New Hyundai Car Engine Block Broken (Hyundai cars) ^Open

I bought Hyundai i** car in October **** from punjab hyundai showroom at the gandhinagar location. Car was working fine till *th July ****. On *th July **** I was driving my car with the speed of around **-** km/h. Suddenly I heard the sound ...

Jul 22, 2020 by Jaypal Sodha

Excess Registration Amount Charged (Tata Motors KUSUM NATH AUTOMOBILES PVT LTD ) ^Open

Registration charges as asked at dealership end was **k where as RTO message says **k....

Jul 22, 2020 by Manish Singh

Cheated by TAFE (Tractor and farm equipment) ^Open

Company person written a MOM LETTER in presence of messey tractor dealer .but they not provide technician and driver and services....

Jul 20, 2020 by Debashis Dutta