Automobiles complaints, vehicle complaints in India

Automobiles Complaints

Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.

According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.

Famous Automobile Companies of India

The leading automobile companies in India include:

Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Hyundai Motors
Toyota Motors
Skoda
M.G. Motors
Mercedes
Volkswagen
Honda
Kia Motors
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.

Most Common Automobiles Complaints

The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:

- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.

How to resolve Automobile Complaints?

So how can an individual file a vehicle complaint? Keep on reading to know more.

1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :

Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500

However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.

So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.

2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.

3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/

We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.

We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.

Most Common Issue Reported for Automobiles Complaints

Issue Unresolved

No service under Warranty

Charging more money

Bad Customer support

Vehicle registration issues

Faulty vehicle sold

Old model sold

Pending refund (Zoomcar India Private Limited) ^Open

I have booked car on Zoom car on Nov ** and cancelled it on Nov ** via my credit card, i tried to contact customer care multiple times but couldn't reach them and sent many mails and no reply for those too and it has been a month now awaiting f...

Dec 16, 2020 by Sridhar reddy survi

Vehicle Not Delivered on Promised Date (Kia Motors India Private Limited) ^Open

I Booked A KIA Seltos HTX Petrol White On **th Day Of October **** With A Booking Amount Of Rs **,*** Paid In Cash. The Dealer Promised Us To Deliver Vehicle On Or Before **th November ****(Dhanteras) But Till Date (**th December ****) My Vehic...

Dec 15, 2020 by Amardeep Singh Anand

Non receipt of Registration Certificate of new car (Road Transport Office Amritsar) ^Open

I have purchased a new car on **-**-****. I have been issued Provisional Registration Certificate PB**EA**** which was valid upto **-**-****. Till date I have not been issued a regular Registration Certificate (RC) as on **-**-****. As per r...

Dec 13, 2020 by CHARANJIT SINGH

Refund not processed since 02Nov2020 (ZoomCar) ^Open

I availed Zoomcar service from **Oct to ** Nov and they took deposit of INR **** that was suppose to be refunded at end of trip. it has been more than * weeks and I have been trying to reach to them multiple times through their app and customer...

Dec 12, 2020 by Arunabh Srivastava

Fraudulent service by SELECT Cars Chandanagar of TATA motors (Tata Motors) ^Open

We recently purchased TATA Nexon XM model car during month of October **** from one of it's dealers at SELECT Cars located at Chandanagar and unfortunate incident occurred while driving the car in city, where a small dent formed near the bumpe...

Dec 08, 2020 by D Ashok Kumar

Defected Car delivered by MG Hector (Morris garages) ^Open

I have bought MG Hector Sharp (Diesel) model on dated ** September ****, and I am facing problems in this car from the very first day. List of Problems: *. Noise on Drive Side front door *. Noise on Driver Side front door glass *. Car ali...

Dec 07, 2020 by Abhishek Gupta

Faulty Costly SUV car broke down in 15 days (Tata Motors Ltd) ^Open

I bought Tata Harrier Top variant on oct **,****. Drove ***kms and I saw a fault symbol on display of screen so I went to Dealer who took a test drive and within ***m of the showroom, it broke down and never started. The vehicle has no number ...

Dec 05, 2020 by Jay Vora

Hero Glamour (Hero Motor Corp) ^Open

This is to bring to your notice that I have purchased a new motor bike Hero Glamour B* Brand New Vehicle with Chasis No : MBLJAW***LGJ***** , AP : ** WX TR**** from sub dealer M/s Sri Chitti Automobiles Nidadavole ******on **-Oct-** and ...

Dec 04, 2020 by SNH Prasad Nidadavolu

Bharath v (Zoomcar India Private Limited) ^Open

This is regarding the pending refunds of two of my bookings (booking id- JPS*NYRK*(₹****) & JPS*NY*XM(₹****)). You claim to settle the refunds in a maximum period of **days, yet i haven't received my refund yet! I have contacted customer .....

Nov 23, 2020 by Bharath V

Refund pending for more than 2 and half months (Zoomcar india limited) ^Open

I booked a car on **th August,**** (Booking ID- JPS*N*PR*) which zoomcar cancelled, just ** mins before the booking time It has been more than ** days (more than * and half month) that I have not received the refund amount of ₹*,***. I ha...

Nov 11, 2020 by Anuj Kadam

Fraud with bike model (Tvs Motors) ^Open

I booked Tvs apache Rtr *** *v Bs* dual channel ABS model on **/**/** at tvs motor company ltd(booking id.****) transaction reference id. ************., Booking amount paid ****rs. I received bike on **/**/** at Aarna Tvs megacorp pvt.Ltd. tha...

Nov 09, 2020 by Irfan ahmad

Refund not provided (Zoomcar India Pvt Ltd) ^Open

I had * bookings with Zoomcar under their ***% off offer. I cancelled the bookings due to the pandemic. According to Zoomcar, their refund policy stated that refund will be initiated within **-** days. They have now changed it to ** days. The ...

Nov 03, 2020 by Nihar Chitnis

Kia not committing to delivery date (Kia Motors India Private Limited) ^Open

I booked Kia Sonet on **th September after getting confirmation from dealer (Kabir Motors, Varanasi) and Kia that the delivery would happen before Diwali. Now Dealer has refused that delivery won't happen anytime soon as Kia is not providing v...

Oct 27, 2020 by Saurabh Singh

Refund not received (Zoom Car India Pvt Ltd) ^Open

I've been waiting for the refund since long. It even crossed their policy time and I'm truly needed for money, even after trying multiple times their customer service is not up to the mark. Please help me get my money back. ...

Oct 27, 2020 by Mahidhar P

Vehicle damaged by authorised service center (Ktm bike) ^Open

Dear all, I own a Ktm Duke *** motorcycle since August **** and have maintained , service and replaced necessary spares at regular intervals. In February ****, my motorcycle developed a fueling system issue for which i was advised by the ...

Oct 24, 2020 by Suddhatma Mukherjee

Vehicle Registration not received (Tip Top Automobiles Guskara Purba Bardhaman) ^Open

I have purchased a TVS Jupiter ZX (BS IV) from 'Tip Top Automobiles, Guskara, Purba Bardhaman' on February **, **** and the vehicle is registered with my mobile no *****-*****. I did my insurance on February **, **** from United India Insurance...

Oct 23, 2020 by Anirban Ganguly

Service is not properly and the bikes parts is replacing from new to old (Royal Enfield Nandi motors) ^Open

From the time of delivery of new bike royal Enfield ,from Nandi motors dist maharashtra... They give me a damaged bike even after they didn't replace it just they repair and returning.....even it's now *rd service I put my bike for free servic...

Oct 23, 2020 by MD fazal badvel

Zoom car not refunding money for cancelled bookings and not returning deposit for completed bookings (Zoom Car India Pvt Ltd) ^Open

There where * bookings *. booking JPS*ND*IZ was cancelled on ** august with refundable amount ₹ *,*** *. booking JPS*NDT*G was completed on * september ****. But the security deposit and fuel reimbursement that needs to be refunded is ₹...

Oct 22, 2020 by nomesh Gajare

Zoom car refund (Zoom Car) ^Open

I am writing this complaint against zoom car as on ** aug i made a booking from the app and i was able to process it later on customer care helped me out and convinced me that the booking has been cancelled and the refund will br processed back...

Oct 22, 2020 by Jubair Shareef

Issue Faced while taking the car for service to authorised service center (Maruti Nexa) ^Open

I am from TamilNadu and own a Baleno Delta car which I bought it from - Khivraj Nexa Ambattur (TamilNadu) Showroom on **th Jan **** - Only * Months back. Took the car to Khivraj Nexa Ambattur Service center for rectifying a noise issue in the...

Oct 14, 2020 by Guruprasad Rajendran