Automobiles complaints, vehicle complaints in India

Automobiles Complaints

Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.

According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.

Famous Automobile Companies of India

The leading automobile companies in India include:

Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Hyundai Motors
Toyota Motors
Skoda
M.G. Motors
Mercedes
Volkswagen
Honda
Kia Motors
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.

Most Common Automobiles Complaints

The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:

- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.

How to resolve Automobile Complaints?

So how can an individual file a vehicle complaint? Keep on reading to know more.

1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :

Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500

However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.

So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.

2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.

3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/

We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.

We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.

Most Common Issue Reported for Automobiles Complaints

Issue Unresolved

No service under Warranty

Charging more money

Bad Customer support

Vehicle registration issues

Faulty vehicle sold

Old model sold

Refund not received (Zoom Car India Pvt Ltd Zap Subscribe) ^Open

I booked i** car on June ** and was told that car was not there and was offered XUV which I refused and cancelled the booking. My booking ID is JPS*NP*SE. For a refund of ***rs I am waiting from ** days and everytime I call zoomcar they tell th...

Jul 16, 2020 by Bharath

REGARDING THE ROYAL ENFILED SHOWROOM PRICE MISGUIDING (ROYAL ENFILED) ^Open

I BOOKED BIKE FROM ROYAL ENFILED SHOWROOM INTIALALLY THEY SAID ON ROAD PRICE IS ****** AND WILL BE DELIVERED AFTER ** DAYS. TODAY I GOT A CALL FROM SHOWROOM THEY SAID VEHCILE IS READY BUT THE PRICE OF THE BULLET IS ******. ITS A MISLEADING OF ...

Jul 14, 2020 by ANKIT YADAV

Package kept pending for KYC matter even after submitting the documents (LEELAVATI AUTOMATION PVT LTD) ^Open

Air Waybill number ************ we have asked to submit the KYC bt unfortunately even after submitting the same there was no response from Fedex team on clearance of the shipment. Now they are refusing to clear out the shipment due to more th...

Jul 14, 2020 by MANOJ TEMBE

Extra amount and damage bike (Northern motors) ^Open

Date **/** **** i went M/s Northern motor faridabad for service my bike Szrr. Here he checkup my bike and collect for service, but when i collect my bike he charge me extra amount. without my information he change bike ok parts and charge me. o...

Jul 13, 2020 by Swaran Singh

Refund not received and no response from zoom (Zoom Car India Pvt Ltd) ^Open

My booking id: jps*nya*m I made a payment of ****/- and in that **** are charges and ****/- as security deposit. At the time of vehicle handover fuel was just * points and we made tank full (Paid ****/-) As we booked zoom car, due to break...

Jul 13, 2020 by RAJENDAR

Booking amount for Car not refunded in full (Saini Hyundai Em Bypass) ^Open

I did a pre-launch booking of new Creta in short notice even though I was not sure at that time. However since the representative confirmed me that there would be no cancellation fee for pre launch booking; also did strike-out the cancellation ...

Jul 12, 2020 by SOUMALYA MONDAL

Registration pending for Suzuki motorcycle (Suzuki India) ^Open

I bought my motorcycle(Suzuki SF*** BS*) on **th March,**** from Suzuki India dealership , the temporary registration was done in UP on **th march,****. The place of supply for the vehicle is in Delhi it but got delayed due to pan India Lock do...

Jul 11, 2020 by Amit Kumar Mishra

My car have problem after service and overhauling (Impression Honda siliguri) ^Open

Sir my car have problem last year in july, i visit impression honda service center cooch bihar, but they cant rectify the problem, i paid the service amount and they said visit to impression honda siliguri, then i go to Siliguri, i give my car ...

Jul 11, 2020 by Lakhvinder singh

Refund not received from Zoom car (Zoom Car India Pvt Ltd) ^Open

I have not received the refund of the cancelled car booking from zoom car of Rs ****. The booking was cancelled by zoom car on ** May ****. I was infromed by zoom car customer care that i would be receiving the refund within * weeks to my sourc...

Jul 11, 2020 by Girish Gopalan

Online Fraud (Autodivine.com) ^Open

My name is rakesh patel and i have online order AutoDivine Interior Kit for I** Elite (Set of * Pcs) (Matte) × * on **.**.**** of rs. **** and i have done payment through my debitcard. today is **.**.**** and still not yet received any parcel....

Jul 11, 2020 by Rakesh R Patel

Old product sold (HONDA ACTIVA 125) ^Open

From, Suvra Mukherjee Quarter No. P-*/*, DAD Residential Complex, Ahmednagar – ****** Mobile No. ********** / ********** Email : m.suvro@gmail.com Date: **/**/**** Sir/Madam, I am submitting the following few lines for your kin...

Jul 09, 2020 by SUVRA MUKHERJEE

I have received a defective bike (Piaggio Scooters Vespa ) ^Open

This is with reference to the bike breakdown of Piaggio Vespa *** sxl numbered: GA ** AD **** which was purchased on ** june **** Bike Purchased from below Showroom: Vespa/ Aprilia Veljee Motors Felicity Apartments Near Hotel Shell Top, Taleig...

Jul 08, 2020 by Mavio Silas Tolentina Da Silva

Complaint regarding Activa in OLX fraud (HONDA 2 WHEELARS INDIA) ^Open

I found a Activa in OLX and called to ********** name given by the person was Sanjay from CISF Army. When I called he told me that he has to move to Jammu and he wants to sell his active model **** and vehicle number GJ**KC****. He offered m...

Jul 05, 2020 by Bhagyesh

Refund not received (Zoomcar India Pvt Ltd) ^Open

I did not receive my security deposit and fuel reimbursement amount of ₹****. It’s more than ** days from the date of journey. REFERENCE ID OF BOOKING JPS*N*DKT ...

Jul 04, 2020 by Pradeep Vignesh

Scooty not delivered (HONDA ACTIVA 125) ^Open

I made a deal of a second hand Scooty - Honda Activa *** (WB**G****) (Owner name : Mala Roy) in Rs. **,*** with Subhajit Roy (Ph no. - **********) from OLX.in on **th June, ****. This man introduced himself as an Army Man from Dumdum Army Camp ...

Jul 03, 2020 by Ipsita Dutta

Rc tranfer is still pending (Cars 24) ^Open

I have bought cars on Nov ****,at that time they told me that RC tranfer will be done in ** days.but now it's july **** no progress is done.They always makes excuses .I have complaint in every possible way but still no progress is done regardi...

Jul 02, 2020 by Devanshu Sood

Froud kiya he TVS credit finance ne (Tvs Credit Services Limited) ^Open

Mujhe scooty finance karte time jhooth bola interest ke bare me TV's pep jitne ki he usse double kimat padi mujhe aur qulity bohot ghatiya jabse li he tabhi se service centre pr sudharwane ke paise bhar rahi hu.aur cash emi pay karne ke Baad bh...

Jul 01, 2020 by Vishal

Misrepresentation Lack of Transprency (Ald Automotive Private Limited) ^Open

I wish to submit gist of my case to you to provide me guidance and help. • I have availed Car under Car Lease Policy from ALD Automotive from my company Conduent. • During pre-sanction discussions ALD confirmed that we would be exempte...

Jul 01, 2020 by K N KRISHNA MOHAN

Refund Not Received (Zoomcar India Private Limited) ^Open

I had booked a car on *th May and due to some issues on their end and it got canceled. The refund is still pending from their end and I called them many times and their customer support doesn't connect. I have already sent a lot of complaints l...

Jul 01, 2020 by Vineedh

Refund amount not received (Zoomcar India Private Limited) ^Open

I had completed two trips on zoom car . My deposit and fuel reimbursement amount are pending more than a month.It is around 14000....

Jul 01, 2020 by Raghu