Automobiles complaints, vehicle complaints in India

Automobiles Complaints

Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.

According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.

Famous Automobile Companies of India

The leading automobile companies in India include:

Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Hyundai Motors
Toyota Motors
Skoda
M.G. Motors
Mercedes
Volkswagen
Honda
Kia Motors
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.

Most Common Automobiles Complaints

The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:

- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.

How to resolve Automobile Complaints?

So how can an individual file a vehicle complaint? Keep on reading to know more.

1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :

Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500

However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.

So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.

2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.

3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/

We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.

We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.

Most Common Issue Reported for Automobiles Complaints

Issue Unresolved

No service under Warranty

Charging more money

Bad Customer support

Vehicle registration issues

Faulty vehicle sold

Old model sold

GoMechanic spoiled my car by doing bad paint job (Gomechanic Car Service) ^Open

Job Card No:- ***************** As Per Gomechanic Term The Car Should Be Delivered Within * Days, As Per Term Given On Website. And The Lockdown Started Around **th April. So GoMechanic Have No Right To Say That The Delay Was Coz Of Lockdo...

Jul 04, 2021 by Ashwani parmar

Fault in New Vehicle Purchased from Tata Motors (Tata Motors Tata Tigor) ^Open

I Purchased New Vehicle in May****, But since the day i Purchased i am facing issue in my Car. It got Brakedown * times during this * years. *. Got Brakedown @ **** KM's- As per Tata Motors Clutch Plate was burned out. I paid all the labor an...

Jun 28, 2021 by Amit Agrawal

GoMechanic is a big fraud (Gomechanics Car Service) ^Open

Gave my car for service on **june , for servicing and complaint of notice while turning steering wheel to right side . Advisor agreed and said need to check once car is opened for detailed investigation . Suggested changes of parts to take care...

Jun 24, 2021 by Mayank M

Booking Amount not Refunded from 14 months (Jawa Motor Cycles) ^Open

I booked Jawa perak through online portal ** months back, after *** of emails and calls, jawa has no =t refunded the money....

May 20, 2021 by Rajat

Received wrobg design product and one lower arm (99rpm) ^Open

I had ordered for below parts for fiat uno *. FIAT Break booster and break cylinder Received TVS GRILLING booster and break cylinder is wrong design *. Lower arm right and lift both ordered but received only one right side When I Receiv...

May 10, 2021 by Suresh R

Faulty steering (Maruti Suzuki India limited) ^Open

The steering wheel of my Maruti celerio zxi , purchased in September **** and driven **** km , does not re-center itself while driving. At low speeds of ** kmph to high speeds of *** kmph it is completely nonresponsive and does not recenter its...

May 07, 2021 by Shantanu biswas

Package not delivered (Autodivine Com) ^Open

I ordered frontand rear bumper guard for my ecosport on *april but no response from autodivine and won't answer or reply my calls n mails..so pls help...

Apr 17, 2021 by C.Sangle chang

Package not received (Autodivine Com) ^Open

I ordered front and rear bumper guard for my ecosport on *th April but still no response..my last contact with them was on **th and since then have sent so many mail and messages but no response please help me get my money back. Thank you....

Apr 16, 2021 by C.Sangle chang

Fraud Complaint against a car dealer (Gencorp INC) ^Open

I bought a car in Nov '** from GENCORP INC, **-A, Mehar Chand Market, Lodhi Colony, New Delhi, Delhi ******. (regd off). The deal was done at their stockyard in Basement Level-*, MGF Mall, Saket by DEEPAK CHOUDHARY( *****-*****). There were s...

Apr 15, 2021 by Aadityaa Sohan Saini

Refund not Processed in Stipulated Timeline (Zoomcar India Private Limited) ^Open

I booked a zoomcar on November **, **** for two days, I returned the vehicle without any damages within the scheduled time. I paid Rs. **** as security Deposit for the vehicle, it was to be refunded within ** Days of booking completion. Zoomcar...

Mar 17, 2021 by Pranjal Agarwal

Complaint against Tata motors dealer Fortune Cars Pvt ltd against fake commitment (Tata Motors) ^Open

We had book TATA Altroz XT (Midtown Grey) model from Fortune Cars Pvt. Ltd. (Nerul-Navi Mumbai) On *th Jan ****. The representative Mr. Ramesh & his manager Mr. Vasim has given fake commitment while booking the vehicle as they will deliver the ...

Mar 11, 2021 by Vignesh Mokal

PCM part not replaced in warranty and fix not applied correctly (Talera Automobiles Private Limited) ^Open

PCM(Ford Figo part) replaced on **th Dec ****. I paid amount of ₹*****/- It was short circuited on *th Jan ****(this is how Ford claims). Well, I was not given reason of non-Ford battery in first place on **th Dec ****. They are giving non-Fo...

Jan 28, 2021 by Nandkumar Tekale

Order not dispatched not refunding (Mahadevtyres com) ^Open

Placed an order on mahadevtyres.com and they don't want to send the product or refund the money.when placing the oder I have left my number to call back to know whether it is in stock or not and within seconds they called me and pretented as if...

Jan 26, 2021 by Gaddam nagarjun

Payment done but no booking (ZoomCar) ^Open

I paid a amount through online for car booking. The amount debited but no booking is done by zoomcar....

Jan 24, 2021 by D g sai Charan

I am being charged the hiked prices instead of the previous ones (Malwa Automobiles Private Limited) ^Open

Respected Sir/Ma'am, I am Karan Chaudhary (s/o of Beena Chaudhary). I am writing to you for a concern regarding the increase in prices of TATA cars. I booked a TATA ALTROZ XE PETROL model on the **st of January **** from Malwa Automobiles Pv...

Jan 24, 2021 by Karan Chaudhary

Zoomcar refund is not processed (Zoomcar India Private Limited) ^Open

I have made two bookings in October and one is completed and another one is cancelled for those two bookings Zoomcar commited refund for Rs.**** and SLA for refund is ** days . But now it crossed more than * months since I have not received my...

Jan 19, 2021 by KARTHIKEYAN

Refund for 3 bookings pending (Zoomcar India Private Limited) ^Open

I had booked zoomcar in December **** and cancelled it twice for which refund is not given. Third booking was the actual and from there fuel refund is pending. So, a total of * bookings amount is pending for refund and zoomcar is not respondi...

Jan 17, 2021 by Shikha

Suzuki bike engine issue (Pacholi Suzuki) ^Open

I wish to complain about GIXXER SF *** Engine No BGA*-****** that I purchased on **/October /**** from Pacholi Suzuki ( Gurgaon) I am complaining because the bike doesn’t respond to the self start button like the engine doesn’t get st...

Dec 31, 2020 by Himanshu Falswal

Refund Not Processed (Zoom Car India Pvt Ltd) ^Open

I booked a Swift AT for a day on **th August for **th September and later cancelled it due to personal reasons. As per the company policy my refund should have been processed in ** days but that did not happen. I made number of calls and wrote ...

Dec 25, 2020 by Sai Chetan Pathi

Jawa Unity Motors Fraud (Jawa Bike) ^Open

I have purchased Jawa bike on **/**/**** from Unity Motors Aurangabad.We have paid the *,**,***/- on **/**/**** and also booking amount *****/- on **/**/**** and took bike delivery on **th october. While taking delivery THEY said RTO registr...

Dec 22, 2020 by Swapnil Santosh Kulkarni

Advance not returning (Talbros Motor ) ^Closed

I m giving **,*** rupees to TALBROS MOTOR near R K JAIN PETROL PUMP for buy a second hand car but for some financial problems I am not able to buy this. But they are not returns my money and pressured me to buy car...

Mar 05, 2020 by Charan kumar meher

Fraud by Maruti Suzuki (Maruti Suzuki) ^Closed

I had bought a Baleno Zeta car from NEXA, Sarona, Raipur Chhattisgarh.we matched the amount we paid and the total amount in the bills. They gave us different bills for RTO, Insurance and others. We asked them about the difference then they said...

Jan 29, 2020 by Ravindra Dewangan

Ford ecosport tyre issues with top end (Ford India) ^Closed

Since I bought ford ecosport **** top-end model, I'm facing the problem of tyre burst & mainly it's a threat to the life of people travelling with ecosport. Till now * tyres bursts in *****km travel and it began happening in just ****km. Now wh...

Jan 26, 2020 by Pratik Doshi

Number Plate not Installed after 2 months (Suzuki Motorcycle India Private Limited) ^Closed

This is to file a complaint against Arke Suzuki showroom RTO Headoffice Ahmedabad Gujarat. I have bought Suzuki Access *** on the *st of November. It's been more than ** days. Since then I have not received a call from the showroom for...

Dec 25, 2019 by Krutarth Joshi

Unethical Sales Practice (Concorde Motors (INDIA) Limited) ^Closed

My retired father decided to buy his first new car with his retirement money. He after thorough research of available brands in the market decided to buy Tata Tiago XM, because Tata had announced that it has upgraded all its variant with some n...

Dec 24, 2019 by Tushar Dalvi

Refund not provided (Concorde Motors) ^Closed

I had made the booking for a car but it got cancelled as the showroom was shutting down. for which I had paid the booking amount of ***** but now they are denying to refund the amount. they are saying that their employee did the fraud and had...

Dec 12, 2019 by Shubham Singh

Honda shocker Damaged (Harmony Honda Workshop ) ^Closed

Dear Sir, My Honda car has driven just ***** km and all my car shockers have been damaged in this short span of kilometers. I have purchased my car from Harmony Honda Workshop in Industrial Area, Mohali in year ****. Now Company is refusing ...

Dec 03, 2019 by Navjot Singh

Over charged by the service provider (Goyal Motors Pvt Ltd at Tara Devi Shimla) ^Closed

I purchased a celerio car dated Feb.**** from Goyal motors Pvt Ltd at Tara Devi shimla.I went there on dated **Nov.**** for my third service. I purchased a free service scheme package (MCP) from **** rupees,but I have lost my service book and ...

Nov 24, 2019 by Jogi ram

Showroom charged me extra (Balaji motors saswad) ^Closed

I left my Honda Activa for servicing and oil leakage problem then they said me the estimated cost is ****. And gave me bill of ****rupees I refused to pay the bill finally I paid **** but I still not satisfied because when I check the prices i...

Nov 22, 2019 by Bhushan Suresh khenat

Faulty product and no proper service done (Maruti Suzuki) ^Closed

From second of purchase of new car received a problem as some noise from front shocker. Later, same has been replaced with accidental demo car. Then lost two tyres due to useless excuses about the alignment n balancing. In ****, after **k servi...

Nov 18, 2019 by Nitin saini

Faulty Engine from Ford (Ford ) ^Closed

I had visited to one of the showrooms in Bangalore Elite Ford, with an intention of buying a new car. I was introduced to the showroom manager who mentioned about the different vehicles and specifications. He also mentioned about a Demo Car whi...

Nov 16, 2019 by Ganesh

Damaged my car (Gomechanic Car Service) ^Closed

I had opted for a service of car standard service on **-**-****, of car no. DL *CAK**** which was miss printed as DL *C QK****, had an issue of ac s soon as my service got completed, the service men told me that it's just a minor problem migh...

Nov 14, 2019 by Parth

Booking amount not refunded even after approaching 15 times. (Advaith Hyundai belwadi mysore) ^Closed

Not refunding my car booking amount even after approaching ** times. From so many methods. I don’t have even one response from Advaitha Hyundai belawadi mysore. I have visited them to request so many times, even after that they aren't refundi...

Sep 29, 2019 by Sandeep h c

Car not serviced and no problem solved but paid Rs 26259 (The Auto Man Spa) ^Closed

I had radiator and some heating issues with my skoda octavia and I had a call from Gomechanic Guy called Vijay ********** and he said they have good experience with skoda octavia and also they can come and pick up the car and home delivery will...

Sep 28, 2019 by Abishek

Damaged Windshield not Replaced (Saboo Hyundai Service Nacharam) ^Closed

I gave my Car, i** Elite Magna (TS**EP****) for replacement of front Windshield to “Saboo Hyundai Service, Nacharam, Hyderabad” as it was damaged while driving, I had to claim insurance (Bajaj) to replace the Windshield and it was delivere...

Sep 21, 2019 by Bharath Kumar Soudary

Worst response from internet service provider (Inet Fibre India pvt ltd) ^Closed

I'm preparing for UPSC and groups, which needs full-day preparation because of huge syllabus. I'm preparing by using an online dictionary, online newspaper and NCERT website by using various contents from government websites. The internet sto...

Sep 02, 2019 by Pullela Sri Harsha

Car not transported (Kritika Car Transport) ^Closed

Kritika Car Transport is a fraud company and Mr. Manoj Sangwan is a fraud of the highest order. *. I spoke to Mr. Manoj Sangwan on **th of June **** to transport my newly purchased used car to Guwahati. *. On **th of June **** he assigned ...

Aug 27, 2019 by Mizum Nyodu

Faulty honda new car (Honda Cars ) ^Closed

I purchased a new car and now it has steering problem, shock absorber, suspension etc.. Now they are repairing it but why repair? they have warranty and I know but I cannot take bad car after paying so much. I need new car or refund money or re...

Aug 26, 2019 by Vivek Agarwal

Faulty car received (Tata Motors) ^Closed

I have bought the car from tata motors through tata motor finance. From day one car has a starting problem which I regularly complain to them but every time they repair and give it to me in the same condition. I made complain to them but they n...

Jul 29, 2019 by Ashwini kumar

Engine frozen of Renault duster (Renault India Private Limited) ^Closed

On **.**.**** my Renault Duster car had to suddenly stop on the highway as smoke was coming out from the engine. As we found driving further may land to a major issue we opted to take the car to the service station by towing. Service centre in...

Jul 18, 2019 by Satheesh S Achary