Automobiles complaints, vehicle complaints in India

Automobiles Complaints

Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.

According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.

Famous Automobile Companies of India

The leading automobile companies in India include:

Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Hyundai Motors
Toyota Motors
Skoda
M.G. Motors
Mercedes
Volkswagen
Honda
Kia Motors
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.

Most Common Automobiles Complaints

The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:

- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.

How to resolve Automobile Complaints?

So how can an individual file a vehicle complaint? Keep on reading to know more.

1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :

Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500

However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.

So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.

2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.

3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/

We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.

We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.

Most Common Issue Reported for Automobiles Complaints

Issue Unresolved

No service under Warranty

Charging more money

Bad Customer support

Vehicle registration issues

Faulty vehicle sold

Old model sold

Service is not properly and the bikes parts is replacing from new to old (Royal Enfield Nandi motors) ^Open

From the time of delivery of new bike royal Enfield ,from Nandi motors dist maharashtra... They give me a damaged bike even after they didn't replace it just they repair and returning.....even it's now *rd service I put my bike for free servic...

Oct 23, 2020 by MD fazal badvel

Zoom car not refunding money for cancelled bookings and not returning deposit for completed bookings (Zoom Car India Pvt Ltd) ^Open

There where * bookings *. booking JPS*ND*IZ was cancelled on ** august with refundable amount ₹ *,*** *. booking JPS*NDT*G was completed on * september ****. But the security deposit and fuel reimbursement that needs to be refunded is ₹...

Oct 22, 2020 by nomesh Gajare

Zoom car refund (Zoom Car) ^Open

I am writing this complaint against zoom car as on ** aug i made a booking from the app and i was able to process it later on customer care helped me out and convinced me that the booking has been cancelled and the refund will br processed back...

Oct 22, 2020 by Jubair Shareef

Issue Faced while taking the car for service to authorised service center (Maruti Nexa) ^Open

I am from TamilNadu and own a Baleno Delta car which I bought it from - Khivraj Nexa Ambattur (TamilNadu) Showroom on **th Jan **** - Only * Months back. Took the car to Khivraj Nexa Ambattur Service center for rectifying a noise issue in the...

Oct 14, 2020 by Guruprasad Rajendran

Bike not delivered for 200 days since booked (Jain motors Yamaha dealer ) ^Open

I booked Yamaha Fz bs* bike on **-*-****, on the same day nation wide lock down was announced, and it was keep on extending. Initially paid an amount of ***** then on the month of June ****, paid ***** and again on August ** ,****. I g...

Oct 10, 2020 by Karthik

Hyundai Issues (HYUNDAI) ^Open

Since day one I have been facing issues and have had * warranty issues in one year *****km. Over that the vehicle has been really damaged, noises(* places), interior(**+ damages) and exterior damage in the process on working on these issues. I...

Oct 09, 2020 by Aryamaan Agarwal

RC Book of Car purchased not delivered even after 3 years of paying themr (Truebil (paix Technology Pvt Ltd.)) ^Open

I purchased a car from Truebil Powai on **th September **** a Maruti Suzuki Celerio. At that time I was promised that the car would be transferred to my name and RC would be delivered to my home. It's been * years I've been following up with th...

Oct 07, 2020 by Vibhuti Bane

Refund Delay of RsPathetic Service of Blocking my registered mobile no with Customer care (Zoomcar India Private Limited) ^Open

Self has cancelled the booking made on **th Aug ** with reference BOOKING ID JPS*ND*UM as was suffering with COVID. I urged repeatedly to customer care executives for processing my refund early considering a special case. I was always told that...

Oct 07, 2020 by Sai Krishna Kanth Medapati

Security deposit amount not refunded yet (ZoomCar) ^Open

My name is ankit sharma. My booking ID is...JPS*NDSWP I've booked a car from zoomcar.com and they asked me to deposit **** as a refundable security deposit amount. In terms and conditions there is mentioned that the security amount will be re...

Oct 07, 2020 by Ankit sharma

On first service the car brakes already rusted (Kia Motors India Private Limited) ^Open

I sent my car KIA SELTOS to SHREENATH Andheri, Mumbai for first servicing and my advisor sent me pictures of brake pads totally rusted and need to be changed as it was risky to drive the car in that condition. The advisor & his manager agreed t...

Oct 06, 2020 by Rajesh Shetty

Refund Not Made against Cancelled Booking due to COVID (Zoomcar India Private Limited) ^Open

BOOKING ID JPS6ND3UM...

Oct 06, 2020 by Sai Krishna Kanth Medapati

Disappointment of service due to met accident (Renault) ^Open

My self Ranjeet kumar Choudhary . I am a Banker . I have my own vehicle Renault Duster BR**DF- **** is the registration no of my vehicle. My vehicle met accident during lockdown dt **-**-****. We have immediately lodged complain with Insurance ...

Oct 06, 2020 by Ranjeet Kumar Choudhary

Refund for * booking is not yet initiated . *st Booking is on July **** which is fuel Refund- (Booking ID : JPS*N**LK) - Rs***/- *nd booking is on September **** which is cancelled booking (Booking ID : JPS*NE*** - Rs.***/- *rd booking i...

Oct 05, 2020 by Aswanth

New bike does not register (Hero) ^Open

i have bought a new bike on ** March **** from Devi Motors (Main Road Mallekan Sirsa Haryana ******) but due to covid-** i did not register this bike becasue all Govt. offices were closed. So when open offices i tried to register my bike but ...

Oct 03, 2020 by Chandram

Cancelled my booking on AugI should have received my refund of Rsfrom my two bookings Booking IDs a (Zoomcar India Private Limited) ^Open

Cancelled my booking on Aug *rd ****. I should have received my refund of Rs. **, *** from my two bookings Booking IDs: JPS*N*GG* and JPS*N*GUX But till today I have not received my refund. On calling customer care everytime they ask to wai...

Sep 21, 2020 by sandeep bisoyi

Fault of servicing of car (Ford ) ^Open

on the last week week of July due to heavy rainfall water entered in the bonnet of our car ford figo and anyhow we reached home.On the next day we informed service centre they came pulled the car out from our house and charged rs**** and also ...

Sep 15, 2020 by tubul paul

Refunds pending (ZoomCar) ^Open

I have made * bookings with Zoomcar on Feb ** and ** with an offer for ***% refund on cancellation. However Zoomcar is not returning my money post cancellations. Everytime I called them got response as it will be credited in * weeks. I have rai...

Sep 14, 2020 by Umesh Khot

Refund (Zoom Car India Pvt Ltd) ^Open

I had book my trip from Ahmedabad on November ** **** for ** april ****, unfortunately lock down happen in india so i cancelled my booking after i cancelled i didn't ask any thing till * months because every reputed. I have contact via ...

Sep 14, 2020 by Devendra barvadia

Zoom car refund not received (Zoom Car India Pvt Ltd) ^Open

I haven't received my zoomcar refund of **** INR , it's been more than ** days ,However now I am not able to connect customer care as well ,also I have sent requests in help and support which is in the app but I didn't receive any kind of respo...

Sep 12, 2020 by Sandeep Kumar

Hyundai Grand Diesal engine dismental in just km (HYUNDAI) ^Open

let me showcase the report , I visited (*rd sep **** ) to prestige service centre , entered with my car at prestige premises , greeted well by Mr Aditya Nayak and He aligned one supervisor Mr Mohan to check my car , he checked and said that en...

Sep 07, 2020 by Yatinder Kehar

Faulty product and no proper service done (Maruti Suzuki) ^Closed

From second of purchase of new car received a problem as some noise from front shocker. Later, same has been replaced with accidental demo car. Then lost two tyres due to useless excuses about the alignment n balancing. In ****, after **k servi...

Nov 18, 2019 by Nitin saini

Faulty Engine from Ford (Ford ) ^Closed

I had visited to one of the showrooms in Bangalore Elite Ford, with an intention of buying a new car. I was introduced to the showroom manager who mentioned about the different vehicles and specifications. He also mentioned about a Demo Car whi...

Nov 16, 2019 by Ganesh

Damaged my car (Gomechanic Car Service) ^Closed

I had opted for a service of car standard service on **-**-****, of car no. DL *CAK**** which was miss printed as DL *C QK****, had an issue of ac s soon as my service got completed, the service men told me that it's just a minor problem migh...

Nov 14, 2019 by Parth

Booking amount not refunded even after approaching 15 times. (Advaith Hyundai belwadi mysore) ^Closed

Not refunding my car booking amount even after approaching ** times. From so many methods. I don’t have even one response from Advaitha Hyundai belawadi mysore. I have visited them to request so many times, even after that they aren't refundi...

Sep 29, 2019 by Sandeep h c

Car not serviced and no problem solved but paid Rs 26259 (The Auto Man Spa) ^Closed

I had radiator and some heating issues with my skoda octavia and I had a call from Gomechanic Guy called Vijay ********** and he said they have good experience with skoda octavia and also they can come and pick up the car and home delivery will...

Sep 28, 2019 by Abishek

Damaged Windshield not Replaced (Saboo Hyundai Service Nacharam) ^Closed

I gave my Car, i** Elite Magna (TS**EP****) for replacement of front Windshield to “Saboo Hyundai Service, Nacharam, Hyderabad” as it was damaged while driving, I had to claim insurance (Bajaj) to replace the Windshield and it was delivere...

Sep 21, 2019 by Bharath Kumar Soudary

Worst response from internet service provider (Inet Fibre India pvt ltd) ^Closed

I'm preparing for UPSC and groups, which needs full-day preparation because of huge syllabus. I'm preparing by using an online dictionary, online newspaper and NCERT website by using various contents from government websites. The internet sto...

Sep 02, 2019 by Pullela Sri Harsha

Car not transported (Kritika Car Transport) ^Closed

Kritika Car Transport is a fraud company and Mr. Manoj Sangwan is a fraud of the highest order. *. I spoke to Mr. Manoj Sangwan on **th of June **** to transport my newly purchased used car to Guwahati. *. On **th of June **** he assigned ...

Aug 27, 2019 by Mizum Nyodu

Faulty honda new car (Honda Cars ) ^Closed

I purchased a new car and now it has steering problem, shock absorber, suspension etc.. Now they are repairing it but why repair? they have warranty and I know but I cannot take bad car after paying so much. I need new car or refund money or re...

Aug 26, 2019 by Vivek Agarwal

Faulty car received (Tata Motors) ^Closed

I have bought the car from tata motors through tata motor finance. From day one car has a starting problem which I regularly complain to them but every time they repair and give it to me in the same condition. I made complain to them but they n...

Jul 29, 2019 by Ashwini kumar

Engine frozen of Renault duster (Renault India Private Limited) ^Closed

On **.**.**** my Renault Duster car had to suddenly stop on the highway as smoke was coming out from the engine. As we found driving further may land to a major issue we opted to take the car to the service station by towing. Service centre in...

Jul 18, 2019 by Satheesh S Achary

Fraud and misleading by dpm Hyundai Dehradun India (Hyundai Motors India Limited) ^Closed

Fraud and misleading by DPM Hyundai Dehradun India. I have i** Magna plus car which I purchased from DPM Hyundai Dehradun (Uttrakhand, India) on *th Feb ****. Date of registration **th February ****. I handed my car for service to DPM Hyundai...

Jul 18, 2019 by Vinay mohan Dhyani

Defective faulty product (Truebil (paix Technology Pvt Ltd.)) ^Closed

Just for your record, I took my car to the prescribed workshop on March **, ****, to get the list of issues fixed and I met Truebil representative Mr Sanjay to inspect the car. However, I was advised to bring my car back to the workshop on Marc...

Jul 02, 2019 by Abhijit Sengupta

Service center fraud (Yamaha India) ^Closed

I bought my bike on Dec **th, **** and after six months or so my bike started troubling me with overheating issue and battery issue which are not fixed by two service centres ie., Mettuguda service centre and Uppal service centre which are loca...

Jun 22, 2019 by Rohith Manyam

Non refunding of advance amount (Venkatesh Motors) ^Closed

After locating the Hyundai Verna car through Cardekho website I approached the used car dealer M/s Venkatesh motors at Kolkata on **.**.****. I reached the dealer office in the evening after my office hours. Primarily the car seemed ok however ...

Jun 06, 2019 by MOHIT VASUDEVA

Poor & non skilled service provided by Suzuki motorcycle India (Suzuki Motorcycle India) ^Closed

This complaint regarding the poor service provided by the Suzuki two-wheeler India. Due to poor, irresponsible & non-skilled labour work. My bike facing a serious issue. To resolve the same Suzuki service station asking me to spend around Rs. *...

Jun 01, 2019 by Mohseen Tamboli

Jerk in the scooter (Yamaha Motor) ^Closed

I purchased a Yamaha RayZ scooter from Srijaya Motors, Yelahanka New Town, Bangalore on **/*/****. Within * - * weeks of purchase the vehicle developed jerking issue while riding. I visited the dealer/service centre * times and also raised the ...

May 15, 2019 by Rajesh CK

Car accessories not given (S N Hyundai) ^Closed

I have purchased a car ** months ago. During purchase salesman Sujit Mondal (SN Hyundai Berhampore) promised seat cover, body cover and floor mat will provide (free of cost) to you with this purchase. But he now denied. I have written paper of ...

May 14, 2019 by SANTANU CHANDRA CHANDRA

Bike RC not given by bike showroom (Rajput motors ) ^Closed

I purchased a bike from Rajput motors in the year ****. But they are not giving my RC. I have been visiting their place since above mentioned the year. All the time they ask for my documents and I have submitted plenty of times. They always ens...

May 10, 2019 by Sukhjinder Singh

Car did not transferred on my name as committed (True Value Maruti ) ^Closed

I have bought a second car from Maruti Suzuki. I have been told that the car would be transferred on my name within * months as per True value Policy. Its been * months now. Every time I am getting false commitment even after multiple follow-up...

May 04, 2019 by Ram