Automobiles Complaints
Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.
According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.
Famous Automobile Companies of India
The leading automobile companies in India include:
Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Hyundai Motors
Toyota Motors
Skoda
M.G. Motors
Mercedes
Volkswagen
Honda
Kia Motors
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.
Most Common Automobiles Complaints
The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:
- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.
How to resolve Automobile Complaints?
So how can an individual file a vehicle complaint? Keep on reading to know more.
1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :
Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500
However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.
So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.
2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.
3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/
We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.
We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.
Most Common Issue Reported for Automobiles Complaints
Complaints
Refund (Revolt motors) Open
I have cancelled my booking after waiting for bike delivery for almost ** months . Booking was cancelled on March **th, still refund is not initiated. As per there policy refund must be credited back to us in *-** working days . Even after mont...
May 06, 2023 by Ruthwik Chala
Car delivered with faulty rusty parts (Skoda Auto Volkswagen India Pvt Ltd) Open
I bought Skoda Kushaq vehicle on **th January **** from Skoda dealer Excel Skoda Pvt. Ltd., Faridabad. Within a week I found all chrome parts of outer body were rusted. Upon informing them on **th January ****, they replaced only * handles' chr...
May 03, 2023 by AMIT SHARMA
CAR ENGINE ISSUE (Kia india) Open
Hello Team, This is with respect to our KIA Carnival Vehicle Reg. No. MH**SQ**** . I am writing to bring to your attention the engine failure that I have been experiencing with my vehicle which is under warranty for replacement at KIA Mumbai...
Apr 28, 2023 by DHIRAJ RAMESH PARMAR
Car booking refund not received after cancellation (Mahindra and mahindra Company ) Open
Let me summarise on what happened in August ****. On **th of August ****, I booked an XUV *** online and used my AMEX Card for booking. I realised my card was debited twice . I raised a request with AMEX who promptly raised one charge as a disp...
Apr 16, 2023 by Umang Kumar
Car got major damaged estimate sahred by FIXIGO zoomcar partner estimate not approved yet (ZoomCar) Open
My car is under the garage of fixigo(Zoomcar partner) from **th march. I am zoomcar hots, during last trip custmer accident the car and then i raaised ticket with zoomcar to get repaired, on same day **th march ****, car is picked up by fixigo,...
Apr 08, 2023 by Sandeep Dimri
Misbehave and fraud (Tata ) Open
Hi i am using tata harrier my stereo was creating issues so I contacted sagar motors for service they ignored it * times and then one day finally it got stopped after that i called them and was harsh on them now a employee of them name rajeev r...
Apr 08, 2023 by Prateek Kapoor
Bad Service and Spoiled the Car (Mytvs Car Service) Open
I have given my car for a general check-up and service on **th March ****. JOB card Number RJC-KBNB**-*******. Service Assistant Name Surya- ***********. The service Assistant informed me that need to replace the clutch full set and brakes ...
Apr 06, 2023 by Kishorbabu
Damaged Alloy wheel on Tata nexon (Tata Motors) Open
I have a tata nexon EV which is still under company warranty , The cars alloy wheel is developing marks over time and the chrome plating damaging which is due to poor manufacturing quality , I asked for replacment of that particular wheel and t...
Apr 05, 2023 by Varun
Faulty Tata Safari XZA Sold by Dada Motors Dealer of Tata Motors Khanna Punjab (Tata Motors) Open
I have purchased the Tata Safar (XZA+) from Data Motors, Khanna (Punjab) on **/**/**** of Rs. **,**,***/- (Rupees Twenty Three Lakh Eighty One Thousand Thirty Six Only). First of all, my Car Registration was done after more than * month of ...
Mar 31, 2023 by Gagan Bhargav
Complaint regarding manufacturing defect in my car (TOYOTA BHARAT kirloskar) Open
Date:**/**/**** To The Consumer Department Toyota Subject: Complaint regarding manufacturing defect in my car. Dear Sir/Madam, I would like to lodge a formal complaint with you regarding the problems I am experiencing with my veh...
Mar 21, 2023 by bhavesh b sheth
*A! *(@ &M*>*> *M*>*M%@ G *>% 'K>'!@ *(> ** +*M@ !IM/B.G $H/>* *G *@ &?*M*@ &M*>*> car *M*>*M%@ G (>. M*>*+* *(>...
Mar 19, 2023 by Pradeep Kumar yadav
Misinformation and misleading to buy the car (Skoda India) Open
On Dec **th ****, we had contacted Mahavir auto to purchase Skoda Kushaq. We had asked for the top end variant in STYLE and that we needed the car in * week. Mr Anil had misled us into booking Skoda Kushaq STYLE *L instead of *.*L even after as...
Mar 15, 2023 by Praveen Bolloju
Helmet not received (Jawa 42 ) Open
Bike has been purchased on Feb *th. Today is March *. Till now , i have not received the helmet with the bike....
Mar 04, 2023 by Sandeep M
Company deny to provide the product (Okaya EV) Open
Okaya company id denying to provide me my booked Okaya EV in my booked price. I have booked the said amount (RS ****) fixed by company on ** th Feb **** ...
Mar 02, 2023 by Abid Raheman Khan
Newly bought Hero Passion Pro bike engine turns off very frequently while running (Hero Motocorp Limited) Open
Bike make & model: Hero MotoCorp Passion Pro BS* F*. Chassis No (VIN Number):MBLJAW***NHB***** Purchase date: **-Mar-** Major complaint: Bike engine turns off very frequently. When we press the clutch to slow down the vehicle or shift gear fr...
Feb 22, 2023 by J.Jayamanikandan
Refund not yet credited even after 25 days (OLA ELECTRIC) Open
Dear sir/madam, My ola booking id OET-***************-UDC***,I purchased ola S* on **.**.** by making whole payment via credit card. Then i cancelled the ola on **.**.** & booked ola S* pro by making whole payment. For S* cancellation, I ...
Feb 18, 2023 by Carol francis x
PARTS CHANGED WITHOUT CONSENT AND VEHICLE ISSUES NOT RESOLVED (Royal Enfield) Open
My parts were changed without my consent also my issues were not resolved and my motorcycle is at there service centre from ** feb till date....
Feb 07, 2023 by SAURAV MANDAL
Black Marketing by Toyota Dealership (Toyota ) Open
Booked Toyota Hyryder V Variant Top Model on *th October **** with UTTAM TOYOTA NOIDA SECTOR-**. It’s been more than * months now, however the sales representative is not updating on the vehicle status. Even the VOC Team of toyota is doing n...
Feb 05, 2023 by Sahil Paul
Refund of amount (Zoom Car India Pvt Ltd) Open
I had booked one car through zoom car on **.**.**** by paying Rs.*****/- car booked but while going to pickup car msg received car not available choose another car diff Rs.***/- again paid by me, but while on the way to pickup car again msg rec...
Feb 04, 2023 by MAHESH KHAMBIA
Refund not processed for more the (Zoomcars) Closed
My booking id is JPS*NYK**. I cancelled booking on **th May **** and originally refund has to be processed within * working days which is *th June **** that didn't happen. I called customer care and logged a request on *th June ****. They said ...
Jul 10, 2020 by karthikeyan
Complaint (Tvs Credit Services Limited) Closed
I introduce myself as a regular customer of your Finance company having * Car loans financed by you. I may add here I had never defaulted in my repayments I had applied for a loan to purchase of TVS Scooty Pep Plus on March **** from Bhopal T...
Jul 09, 2020 by Georji Varkey
Registration plate not arrived (Ktm bike) Closed
I bought my bike on Feb ** ****.my registration was completed in march itself.till I didnt get my number plate. I have been asking them for my number plate from * months. there are not taking it seriously.they are saying that 'wait sir we didnt...
Jul 05, 2020 by Saketh reddy
Old Car not transfer from my name (HYUNDAI) Closed
Dear Sir , I am blind faith customer of Hyundai Car. but this time they broken my faith in HMIL. I had visited the Hyundai dealership Superon Hyundai , Sohana Road , Gurgaon , Haryana on ** August **** and in exchange of...
Jul 03, 2020 by Anand Pal
FAKE SERVICE AND ATTEMPT TO LOOT MONEY (SUSHEEL TVS SERVICE CENTER KUKATPALLY ) Closed
I Have Given my bike (Apache *** *v bs* **** model), for general service,chain noise, and tappet sound. and i left from there. same day evening *:**pm i got a call from mechanic(kaleem khan-**********)and he said that it is a bore problem it...
Jul 02, 2020 by P. NANDA KIRAN
Package not deliverd (Mahindra Two Wheelers Limited) Closed
> wrote: My product has reached the delivery agent but instead of sending my product to me for three days, I am called for three days only to be told that your parcel has arrived, if I do not receive my product on time, then I will ask you Wha...
Jul 01, 2020 by Raman Shukla
Bonnet paint got erased automatically on my tractor (Sonalika Agriculture Automation Private Limited) Closed
Dear sir, I have purchased sonlika tractor regs. No MH-** BE****, model DI-**Rx from m/s Alandi tractor mouda Nagpur in the name of Prakash wade in the year ****. But in **** bonnet paint got erased automatically at time of sarvcing. Dilar ha...
Jun 28, 2020 by Prakash chudaman wade
Overcharged (Uber Cab) Closed
I had booked cab for New Delhi Railway Station for Rs *** and after trip completion they charged Rs *** for the trip and i'm denied for refund in app. Please help...
Jun 27, 2020 by Jitendra Bhawesh
Cancellation of subscription itself taking more than 15 days (Zoom Car India Pvt Ltd Zap Subscribe) Closed
I have subscribed a car for a month and paid all amount, the subscribed car is not available now and I asked to cancel the subscription, but they are doing. For cancellation itself taking more than ** days, I think they have started the company...
Jun 19, 2020 by Allam srinivasareddy
Faulty part (Royal Enfield) Closed
After three days the service centre said there is porblem with the canister of a bike that has run **** km and only for * months. Reson being I filled too much full. Max I filled Rs ***. How is that too much. What's the point in keeping such ...
Jun 19, 2020 by Don Caeiro
ZOOM CAR refund delay (Zoomcar India Private Limited) Closed
I have done * bookings in Zoomcar during start of May, booking ids JPS*N*Y*I, JPS*N**AF. My trips are completed by *th May and I haven't received a refund of my security deposit. As per previous customers of Zoomcar, they have been holding ref...
Jun 12, 2020 by Sateesh Kumar Korukonda
Security Deposit Refund (Zoomcar India Private Limited) Closed
I availed the service of ZOOMCAR on **nd May ****. even after ** days they have not refunded my Security Deposit. Worst Service and no response to either mail/Phone. Looks like they want cheat people using this COVID-** Situation Booking De...
Jun 03, 2020 by Hemath HS
LAKSHMI HYUNDAI MADINAGUDA hyderabad cheated (Lakshmi Hyundai ) Closed
Hyderabad LAKSHMI HYUNDAI MADINAGUDA two sales man has cheated * customers it came to light when customers came and paid rs ***** as advance for booking creta the customer and asked to deposit an amount of *.* lacs to pay online to the account...
May 26, 2020 by Nikhil Varma
Fake car sale (Hyndai I 20) Closed
I paid **** for buying the car by seeing Facebook .He called me to pay so that he can parcel me by Siliguri Army kuira.person send me all documents...
Apr 22, 2020 by Biman mondal
Refund pending from Zoomcar (Zoomcar India Private Limited) Closed
I have booked a Zoomcar for *st May but due to this lockdown I have canceled the booking, and Zoomcar showed me the refund of the entire amount will be credited to me for the same. I canceled the sam on **th and on the Zoomcar app it is showin...
Apr 03, 2020 by Aman chandak
Advance not returning (Talbros Motor ) Closed
I m giving **,*** rupees to TALBROS MOTOR near R K JAIN PETROL PUMP for buy a second hand car but for some financial problems I am not able to buy this. But they are not returns my money and pressured me to buy car...
Mar 05, 2020 by Charan kumar meher
Fraud by Maruti Suzuki (Maruti Suzuki) Closed
I had bought a Baleno Zeta car from NEXA, Sarona, Raipur Chhattisgarh.we matched the amount we paid and the total amount in the bills. They gave us different bills for RTO, Insurance and others. We asked them about the difference then they said...
Jan 29, 2020 by Ravindra Dewangan
Ford ecosport tyre issues with top end (Ford India) Closed
Since I bought ford ecosport **** top-end model, I'm facing the problem of tyre burst & mainly it's a threat to the life of people travelling with ecosport. Till now * tyres bursts in *****km travel and it began happening in just ****km. Now wh...
Jan 26, 2020 by Pratik Doshi
Number Plate not Installed after 2 months (Suzuki Motorcycle India Private Limited) Closed
This is to file a complaint against Arke Suzuki showroom RTO Headoffice Ahmedabad Gujarat. I have bought Suzuki Access *** on the *st of November. It's been more than ** days. Since then I have not received a call from the showroom for...
Dec 25, 2019 by Krutarth Joshi
Unethical Sales Practice (Concorde Motors (INDIA) Limited) Closed
My retired father decided to buy his first new car with his retirement money. He after thorough research of available brands in the market decided to buy Tata Tiago XM, because Tata had announced that it has upgraded all its variant with some n...
Dec 24, 2019 by Tushar Dalvi
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's