Automobiles Complaints
Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.
According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.
Famous Automobile Companies of India
The leading automobile companies in India include:
Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Hyundai Motors
Toyota Motors
Skoda
M.G. Motors
Mercedes
Volkswagen
Kia Motors
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.
Most Common Automobiles Complaints
The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:
- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.
How to resolve Automobile Complaints?
So how can an individual file a vehicle complaint? Keep on reading to know more.
1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai,Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :
Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500
However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.
So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.
2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.
3. File a Consumer Case:
IIf you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/
We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.
We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.
Most Common Issue Reported for Automobiles Complaints
Complaints
D.s v. Abhishek on Aug 18, 2020
HONDA 2 WHEELARS INDIA – Sold damaged bikeClosed
On **/**/****, I have bought a Honda UNICORN at Sri R.K. Honda showroom (dealer code AP******),Rajahmundry, East godavari .A.P. After first servicing, immediately, I noticed that there was a failure of the battery ...
Sahil kumar on Aug 17, 2020
Hero Honda Splendor – Deposit remaining money for vehicle deliverClosed
Good morning, today morning I got a call from a person saying that please pay remaining amount for vehicle deliver purpose and then we will deliver vehicle to your address. Payment **** ( fifteen hundred and one ru...
Debojit Banerjee on Aug 17, 2020
Charan Motor Driving School – Service not recievedClosed
I have paid Rs.**** for driving license training. They did not provide full training and not receiving calls or text. Their office address is No ***, **th Cross, **th Main Rd, JP Nagar *th Phase, J. P. Nagar, Beng...
Muhammad Tabish on Aug 15, 2020
ZoomCar – Deposit refund not received yetClosed
I booked a zoomcar on **th July. It's been a month now and I still didn't receive the refund of the deposit yet. It's been a month now, and any emails to them have been in vain. Their customer care number is also n...
Shanmukh sai on Aug 15, 2020
Zoomcar India Private Limited – Refund not received its been more than 4 monthsClosed
I booked a car (JPS*NK***) for jun*th .due to lock down ,I cancelled by booking on April * Nd or * rd. Earlier when I tried contacting them,they used to answer but later on ,they aren't answering to any of my calls ...
Gyanender on Aug 14, 2020
Cars 24 – Improper Service Closed
I have enrolled for online appointment for valuation of my car for selling. The service promised during enrolment was to provide quotation & price post inspection. It has been more than a week, there is no response ...
Ajit Singh on Aug 3, 2020
Second hand vehicle scooty – Fraud postClosed
In Quicker, second hand vehicle selling platform a honda activa BS-IV *G under price of Rs ***** by name of BIJENDERA on several places, but when we are reached at his located palce then he asked for Rs **** as a ga...
Vivek ratna on Aug 2, 2020
Zoom Car India Pvt Ltd – Refund and security deposit not receivedClosed
I did * bookings on July * and ends at July * .... And I have cancelled * booking from it...... And within minutes I cancelled it but not received my refund till now... And another booking completed and ride also ...
AH Naqvi on Aug 1, 2020
Zoomcar India Private Limited – Refund not receivedClosed
I had booked a self drive car from Zoomcar for a ride on ** Jun. Due to change in plans I had to cancel the booking and refund was generated on ** Jun **. Further I booked a fresh ride for ** Jun and finished my b...
Shubham Dubey on Jul 27, 2020
Zoomcar India Private Limited – Refund pending Closed
Booking is cancelled bt refund is pending from * months no updates
Akash Singh Rajput on Jul 27, 2020
Hero Motocorp – BIKE NOT WORKING PROPERLYClosed
I bought hero passion pro from tanushka automobile on **/**/**** Gwalior Madhyapradesh. After just * days I face too many issues in bike *. Gear shifting issue *.left indicator beep not working *. I*s not working...
Bansal motors on Jul 27, 2020
Fleetguard Filters Private Limited – fuel filterClosed
New filter sansor problem. Is not working
Saakshi Sarpotdar on Jul 27, 2020
Stan Autos Private Limited – Negligence from maruti dealerClosed
I gave my car for repair in january. Promised date was march. Because of corona i did not pressurise and asked them to take their time. Then again it was promised on ** june then ** then * july then **. Further **...
AMASAGANDLA BALAKRISHNA on Jul 27, 2020
Zoomcar India Private Limited – REFUND FROM ZOOMCARClosed
I have booked ZOOMCAR for my personal purpose on **-**-****, it's been * months finishing, I've sent many emails to them there is no response. I went to office they said we dont know the customer service number, no ...
SANTOSH on Jul 16, 2020
ZOOMCAR INDIA PVT LTD – REFUNDClosed
I had booked a Car on **th June **** from ZOOM CAR THROUGH THEIR APP FOR USE FROM **TH JUNE TO *ND JULY ****. Within mins i had to cancel this as Sunday was a Lockdown in Kerala. It has been a month and no refund ha...
Amit Kumar Mishra on Jul 11, 2020
Suzuki India – Registration pending for Suzuki motorcycleClosed
I bought my motorcycle(Suzuki SF*** BS*) on **th March,**** from Suzuki India dealership , the temporary registration was done in UP on **th march,****. The place of supply for the vehicle is in Delhi it but got del...
Sourabh Soni on Jul 11, 2020
HONDA 2 WHEELARS INDIA – Hygiene Sanitization Charges are taken Closed
Complaining about “Grand Motors, Raipur, Chhattisgarh” a Honda two-wheeler franchise. They are taking bogus charges like hygiene and sanitisation charges and forcing customers to make AMC maintenance
Rajeev Patra on Jul 11, 2020
ZoomCar – One way booking ZoomcarClosed
Booking id - jps*n*gyj booked on *rd july ****, the booking was done using the link - https://www.zoomcar.com/zoom-hop-one-way-travel, after entering the pick up point it asked for i want to drop my car in a differe...
karthikeyan on Jul 10, 2020
Zoomcars – Refund not processed for more the Closed
My booking id is JPS*NYK**. I cancelled booking on **th May **** and originally refund has to be processed within * working days which is *th June **** that didn't happen. I called customer care and logged a request...
Georji Varkey on Jul 9, 2020
Tvs Credit Services Limited – ComplaintClosed
I introduce myself as a regular customer of your Finance company having * Car loans financed by you. I may add here I had never defaulted in my repayments I had applied for a loan to purchase of TVS Scooty Pep Plus...
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Byjus
