Automobiles complaints, vehicle complaints in India

Automobiles Complaints

Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.

According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.

Famous Automobile Companies of India

The leading automobile companies in India include:

Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Hyundai Motors
Toyota Motors
Skoda
M.G. Motors
Mercedes
Volkswagen
Honda
Kia Motors
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.

Most Common Automobiles Complaints

The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:

- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.

How to resolve Automobile Complaints?

So how can an individual file a vehicle complaint? Keep on reading to know more.

1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :

Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500

However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.

So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.

2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.

3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/

We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.

We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.

Most Common Issue Reported for Automobiles Complaints

Issue Unresolved

No service under Warranty

Charging more money

Bad Customer support

Vehicle registration issues

Faulty vehicle sold

Old model sold

Problem in EPS SYSTEM OF without any reason (Hyundai cars) ^Open

I have i** sportz purchased in oct'****. It has covered a distance of less than ***** kms by **.**.****. on **th August **, I found that the Eps System has collapsed. What can I do? There is no facility for the consumers in these situations whe...

Aug 15, 2020 by Rana Pratap Misra

Refund and Travel Money not refunded (Zoom Car India Pvt Ltd) ^Open

I had made a booking from Zoom Car ID JPS*N***U, intially booked Swift but just before a day they said that the car is not available, and they would arrange a eco sport a little far from my house and I would not have to pay any additional fee a...

Aug 08, 2020 by Akshat Gaur

Zoomcar pending refund trip Id (Zoomcar India Private Limited) ^Open

I cancelled my trip (JPS*N**EO) on **th of July, for which refund of INR **** is pending. As per zoom car policy the refund is initiated after ** working days (which has been updated to ** days recently), but it's been more than * weeks now and...

Aug 06, 2020 by Bhoumik Shah

Harish Kumar VS Sahib Motors Hero Motors Authorised Dealer (SAHIB MOTORS HERO MOTOR CORP ) ^Open

• i, Harish Kumar S/O Sh Ashok Kumar R/O House No. M-**, M Block, Dharmpura Najafgarh, New Delhi- ******, purchased a Motor Cycle (PASSION PRO *** (DRUM SELF CAST) ON Dated **-**-****, Engine No- JA**EUJHG*****, Chassis No- MBLJAR**XJHG****...

Aug 04, 2020 by VINOD KUMAR

Not delivery (Maruti suzuki alto 800) ^Open

Sir,I'm sister of victim nd My brother He ordered this car from olx but we didn't resived this car till now nor they refund our case.i need help ...

Aug 02, 2020 by Manisharai

Airbag not opened in car accident (MARUTI SUZUKI SWIFT MODEL) ^Open

My name is Sumit kumar writing this complaint against the maruti suzuki company regarding not to open of airbag during heavily met accident . I purchased the maruti swift model no LDI optional on **/**/****. I met with heavy accident on **/**...

Aug 01, 2020 by sumit kumar

Cheating (Ampere Vehicles Private Limited) ^Open

The dealer cheated us. He didn't gave the scooty chosen by us on test drive. He gave another model of Reo ampere which had **km/hr speed. Further said that all the rest Reo scooty have the same speed. The scooty after purchase on **.**....

Jul 31, 2020 by Tina mohapatra

Refund not received (Zoomcar india limited) ^Open

I was booked zoom car on April **, **** and the booking id will be JP**N**H*T. Due to COVID-** I have cancelled my booking on **th July ****. Since it has been more than ** days I didn't get my refund amount....

Jul 31, 2020 by Karthik

ACCESSORIES NOT SUPPLIED AND WARRANTY OF BATTARY NOT ADMITTING (Popular Hyundai Motor Motor world Githanjali JN Vyttila Ernakulam) ^Open

Mr. Rahul Radhakrishnan , Puthumal House, Perumbavoor purchased a vehicle i** Hyundai. Accessories has not been issued due to want of stock. But it is not given till date. Only promising that it will be supplied soon. The battary installed in...

Jul 30, 2020 by GOVINDANKUTTY NAIR

COMPLAINT regarding CONCEALMENT of the fact of Accidental Damage before the purchase of the vehicle (Modi Car Agencies Private Limited) ^Open

Dear Sir / Madam, It is to regrettable to send this complaint where in Hyundai Car Dealer - Modi Hyundai Malad, (Modi Car Agencies Pvt. Ltd.) Mumbai has made a breach of trust by CONCEALING THE FACT OF SELLING THE ACCIDENTAL DAMAGED VEHICLE ...

Jul 30, 2020 by Abhilash Jain

Delay in Refunding Security Amount (Zoomcar India Private Limited) ^Open

I made a booking on *th June on Zoomcar to rent a vehicle and after successful payment done, it automatically got cancelled. Booking ID: JPS*NYXOT. Since i didn't aware about how pathetic service of this company is, i again made that booking wh...

Jul 30, 2020 by Amit Sharma

I did not get my refund amount yet (ZoomCar) ^Open

It's been two month's. Bookind Id:JPS6NP0E Name Vignesh B. Have raised a query to support team but no response from them....

Jul 29, 2020 by Vignesh B

Misinformation forced to buy misbehave (Sardar motors auto Pvt Ltd ) ^Open

Servicing of my scooty honda *g was done on **/**/**** by the service centre. An extra oil named OT was put in my scooty without asking or informing me. when asked for the details, manager misbehaved and forced to pay the bill. I complained on ...

Jul 28, 2020 by Prabhakar singh

Two wheeler dealer not provided RC Number and Accessories All payments done by me (TVS JUPITER ZX) ^Open

I purchase TVS standard scooty from Mahadev Motors ( Garhshankar Nangal Road Jhungian). I purchased this on *nd June ****. Dealer assured to provide number and RC in ** days and accessories. But till date he is not responding in a good manne...

Jul 28, 2020 by Yaadvinder Singh Bhatti

Refund not processed (Zoomcar India Private Limited) ^Open

I have cancelled my journey more than a month back but still the money is not refunded. I cancelled journey on **th Jun ****, everytime I call them they give reasons and will promise to process it immediately. But till now not processed. ...

Jul 26, 2020 by Sushant Gupta

New Hyundai Car Engine Block Broken (Hyundai cars) ^Open

I bought Hyundai i** car in October **** from punjab hyundai showroom at the gandhinagar location. Car was working fine till *th July ****. On *th July **** I was driving my car with the speed of around **-** km/h. Suddenly I heard the sound ...

Jul 22, 2020 by Jaypal Sodha

Excess Registration Amount Charged (Tata Motors KUSUM NATH AUTOMOBILES PVT LTD ) ^Open

Registration charges as asked at dealership end was **k where as RTO message says **k....

Jul 22, 2020 by Manish Singh

Cheated by TAFE (Tractor and farm equipment) ^Open

Company person written a MOM LETTER in presence of messey tractor dealer .but they not provide technician and driver and services....

Jul 20, 2020 by Debashis Dutta

Harresed and mentally torcharing (Tractor and farm equipment) ^Open

I complain in gharak suraksha many times but company persons agree for working but after withdrawal complaint company ignored me and harresed me. Please help me for punish company owner Mrs Mallika Srinivasan and their team members. Thanking ...

Jul 19, 2020 by Sanjay Kumar Ghosh

Electric Motor Not working (Okinawa Scooters) ^Open

मैंने एक स्कूटी ओकिनावा i-praise देहरादून में स्थित आकृति मोटर्स से दिनांक **-**-**** को ली थी दिनांक **-**-**...

Jul 16, 2020 by TARUNA DEVI

Faulty car received (Tata Motors) ^Closed

I have bought the car from tata motors through tata motor finance. From day one car has a starting problem which I regularly complain to them but every time they repair and give it to me in the same condition. I made complain to them but they n...

Jul 29, 2019 by Ashwini kumar

Engine frozen of Renault duster (Renault India Private Limited) ^Closed

On **.**.**** my Renault Duster car had to suddenly stop on the highway as smoke was coming out from the engine. As we found driving further may land to a major issue we opted to take the car to the service station by towing. Service centre in...

Jul 18, 2019 by Satheesh S Achary

Fraud and misleading by dpm Hyundai Dehradun India (Hyundai Motors India Limited) ^Closed

Fraud and misleading by DPM Hyundai Dehradun India. I have i** Magna plus car which I purchased from DPM Hyundai Dehradun (Uttrakhand, India) on *th Feb ****. Date of registration **th February ****. I handed my car for service to DPM Hyundai...

Jul 18, 2019 by Vinay mohan Dhyani

Defective faulty product (Truebil (paix Technology Pvt Ltd.)) ^Closed

Just for your record, I took my car to the prescribed workshop on March **, ****, to get the list of issues fixed and I met Truebil representative Mr Sanjay to inspect the car. However, I was advised to bring my car back to the workshop on Marc...

Jul 02, 2019 by Abhijit Sengupta

Service center fraud (Yamaha India) ^Closed

I bought my bike on Dec **th, **** and after six months or so my bike started troubling me with overheating issue and battery issue which are not fixed by two service centres ie., Mettuguda service centre and Uppal service centre which are loca...

Jun 22, 2019 by Rohith Manyam

Non refunding of advance amount (Venkatesh Motors) ^Closed

After locating the Hyundai Verna car through Cardekho website I approached the used car dealer M/s Venkatesh motors at Kolkata on **.**.****. I reached the dealer office in the evening after my office hours. Primarily the car seemed ok however ...

Jun 06, 2019 by MOHIT VASUDEVA

Poor & non skilled service provided by Suzuki motorcycle India (Suzuki Motorcycle India) ^Closed

This complaint regarding the poor service provided by the Suzuki two-wheeler India. Due to poor, irresponsible & non-skilled labour work. My bike facing a serious issue. To resolve the same Suzuki service station asking me to spend around Rs. *...

Jun 01, 2019 by Mohseen Tamboli

Jerk in the scooter (Yamaha Motor) ^Closed

I purchased a Yamaha RayZ scooter from Srijaya Motors, Yelahanka New Town, Bangalore on **/*/****. Within * - * weeks of purchase the vehicle developed jerking issue while riding. I visited the dealer/service centre * times and also raised the ...

May 15, 2019 by Rajesh CK

Car accessories not given (S N Hyundai) ^Closed

I have purchased a car ** months ago. During purchase salesman Sujit Mondal (SN Hyundai Berhampore) promised seat cover, body cover and floor mat will provide (free of cost) to you with this purchase. But he now denied. I have written paper of ...

May 14, 2019 by SANTANU CHANDRA CHANDRA

Bike RC not given by bike showroom (Rajput motors ) ^Closed

I purchased a bike from Rajput motors in the year ****. But they are not giving my RC. I have been visiting their place since above mentioned the year. All the time they ask for my documents and I have submitted plenty of times. They always ens...

May 10, 2019 by Sukhjinder Singh

Car did not transferred on my name as committed (True Value Maruti ) ^Closed

I have bought a second car from Maruti Suzuki. I have been told that the car would be transferred on my name within * months as per True value Policy. Its been * months now. Every time I am getting false commitment even after multiple follow-up...

May 04, 2019 by Ram

Car not repaired (Hyundai Service Centre ) ^Closed

I had given my car mh** Hz **** Santro for regular servicing on * March. After that my car started giving me a lot of problems. I told the company they saw it and started giving me different reasons each time I told them that I have a problem w...

Apr 18, 2019 by Moni navalakha

Refund not received (Cars24) ^Closed

They deal in second-hand cars. They charge me with a service charge of **** Rs which are refundable they told me at that time. My loan is not approved due to some reason and deal cancelled. They told me that they start my return process. But it...

Apr 15, 2019 by Ajit yadav

Asking money for a working part in car (Honda Two Wheelers) ^Closed

Asking Rs. ***** for a working part in the car. This amount is for the part which was fine. Later, showroom itself accepted their mistake....

Apr 15, 2019 by Nilansh jain

Excess amount charged by the service centre (Bharat Benz) ^Closed

On ** Apr ****, me Bharat Benz ke Authorised dealer, Dhingra Trucking Pvt Ltd Karnal me apne vehicle ki service k liye gaya tha. Service k time per unhone Accelerator Pedal install kiya Jis per MRP Rs. **** mentioned tha. Lekin bill me unhone R...

Apr 15, 2019 by Sunil Kumar

Dealer staffs misbehaved and not get proper services (Bajaj Auto) ^Closed

I purchased Bajaj Avenger Street *** bike from Bharat Automobiles, Nayapalli, Bhubaneswar, Odisha on **th April **** which I have legal owner certificate. The bike has not completed its one year and it has faced many problems. Each and every ti...

Apr 14, 2019 by Rakesh Kumar Dash

Not refunded my booking amount yet (Tejaswi Tata Motors) ^Closed

I have been cancelled my booking to purchase Tata Sumo Gold from Tejaswi Tata Motors, the hi-tech city. Where I didn't get my refund amount yet. It's been *.* months now. As per the Tata process, it takes ** working days to refund and which Te...

Apr 12, 2019 by Hari Shankar

Delay in providing newly purchased vehicle documents (Nath Motors Pvt Ltd) ^Closed

I am writing this formally to bring into your concern in this matter as I am highly impacted and it's making a lot of inconvenience in my daily routine and made me mentally disturbed. So I am hoping for a positive revert. Let me highlight a few...

Mar 07, 2019 by Paramjeet Singh

Terminated without any reason (Nexa Sandhu Automobiles ) ^Closed

this comlaint is against the general manager of nexa sandhu automobiles (ludhiana) Name of General Manger Mr. Parmod Vohra. He terminate me without any reason. when i discussed this issue with my HR she said we are not giving you salary or an...

May 23, 2018 by KARAN KUMAR