Automobiles complaints, vehicle complaints in India

Automobiles Complaints

Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.

According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.

Famous Automobile Companies of India

The leading automobile companies in India include:

Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Hyundai Motors
Toyota Motors
Skoda
M.G. Motors
Mercedes
Volkswagen
Honda
Kia Motors
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.

Most Common Automobiles Complaints

The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:

- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.

How to resolve Automobile Complaints?

So how can an individual file a vehicle complaint? Keep on reading to know more.

1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :

Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500

However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.

So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.

2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.

3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/

We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.

We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.

Most Common Issue Reported for Automobiles Complaints

Issue Unresolved

No service under Warranty

Charging more money

Bad Customer support

Vehicle registration issues

Faulty vehicle sold

Old model sold

Car rent not paid within time bond (Sanjivani Cab Services Private Limited) ^Open

As per notarized agreement company should pay ***** on **th in every month. If payment not done within ** days we can claim *******. They are not responding to messages and calls...

Oct 12, 2021 by Sukirti Parande

NEED REPLACEMENT OF MANUFACTURING DEFECTIVE INNOVA CRSYSTA (Toyota Kirloskar Motor Private Limited) ^Open

Subject :- NEED REPLACEMENT of TOYOTA INNOVA CRYSTA - UP ** - DE **** latest by SPET. **, **** & Compensation of ** Crore by delaying, putting my life in risk, hurdles in my routine life and consuming my valuable time. I have bought TOYOTA I...

Oct 06, 2021 by MOHD NABEEL

Faulty car sold (Skoda Auto) ^Open

I have sent the car * time for the same problem and this time they say they had to get the part from Germany. Once they got the part and fixed it they now say that another part has gone and they need to fix that and get that part from Germany. ...

Oct 06, 2021 by Siddanth Urvinkhan

Car Not Delivered as per promise or assurance (Kia india) ^Open

I had booked for KIA centos HTK+ on May first week and assured delivery in ** weeks.. However I am yet to receive my Choice color Car till date. * complains have been made to company call centre and a number of chase up with Local Dealer. But ...

Oct 01, 2021 by Nikhil Modi

Organization Didn t accept to claim warranty and Car has been certified fit without proper checks (Drwheelz Auto Service Private Limited) ^Open

I have purchased a pre-owned in February **** car from carslive located in JP nagar *th phase, the pre-owned car was certified and has been given a warranty on engine clutch and gearbox for a period of * year or **,*** km from Dr. Wheelz after ...

Sep 15, 2021 by Aravind Poojari

Cheated by KTM India (KTM) ^Open

This is in regards to a pathetic experience that I’ve had while servicing my KTM bike. Hence I’ve decided to escalate the situation: I visited the nearby center in Kolkata to service my bike on **-**-****. As usual I was given a workshee...

Sep 10, 2021 by Subham Halder

Vechile allocation (Kia india) ^Open

I had booked my vehicle on **th Feb **** till date the vehicle is not allocated to me. This is regarding my booking with KIA on New KIA Seltos HTX IVT *.* Petrol . The coming **th Sep **** will be the completion of a *th month waiting period. ...

Sep 03, 2021 by Raghavendran Viswanadha

CAR TRANSFER DOCUMENTS (Shadow Online Info Solutions Consultants) ^Open

I contacted them thr. just dial for getting our car no. AP**DE**** being transfered to Gandhinagar RTO. They quated Rs. ****/- for the job, without bringing car in hyd and without my presence. The job was to be done in * days. I sent them orig....

Aug 14, 2021 by SHIV BHAGWAN PODDAR

Faulty Defective Scooter (Tvs Motors Tvs Jupiter) ^Open

**/*/**** Sir / Ma'am, I bought a TVS Jupiter BS IV in Dec. **** registered in my son's name. Previously, I have owned a Bajaj, Honda Activa for ** and ** years respectively. The ownership and service experience with these scooters had be...

Aug 10, 2021 by Nitin N Salian

Car broke down due to negligent service provided by Lakshmi Tata dealership (Lakshmi Tata) ^Open

We had serviced our **+ years old Tata Manza car at the Lakshmi Tata dealership at OMR, Chennai on **st Oct ****. Our vehicle number is TN** BF****. The car broke down in the middle of the road on *th Feb ****, I had got it towed to the Laks...

Aug 06, 2021 by Umarani C

Warranty not fullfill cancel booking threads (Go Macanic) ^Open

I am writing you this mail that gomecanic will not slove my query till **st june complain * : complain raise on **st june **** there is no respond on that till now problem : battery dead purchased one year ago from go mecanic servic...

Aug 04, 2021 by sayed aqdas

Defected car (HYUNDAI) ^Open

My car is defective except body everything is changed ...

Jul 24, 2021 by Nilesh Kumar Singh

Kia Motors India Private Limited Vehicle Not Delivered as Promised (Kia india) ^Open

we have booked kia sonet htx diesel mt on ** th march **** at jaika kia kamptee road nagpur ,At the time of booking they given **-** weeks waiting period on the slip which is higher side. after booking we continuosly follow dealer for sts but ...

Jul 21, 2021 by ATUL NAPHADE

Manufacturing Defect (Tata Motors) ^Open

My name is Kushal Patel and I own Tata Tigor Berry Red col car registered with no:- MH ** DG ****. Today recently I had a word with customer service desk with Ms. Preetika I am sharing my concern issue with you, I purchased this car from Was...

Jul 17, 2021 by Kushal Narayan Patel

Failed to meet the requirements (Go Mechanic ) ^Open

I have spent about ***** with go mechanic and for my pick up issue and breaking issue and many complaints. They solved many small complaints. I have given my vehcile more than * times. In * months i only used * month rest of the time it was go...

Jul 15, 2021 by Maniyan

Vehicle not delivered (HYUNDAI) ^Open

I had booked new creta SX PETROL MANUAL on ** February as per dealer commitment that same would be delivered on second week of may ****. But almost it passed ** days my booked order still not received despite of regular follow up with the deale...

Jul 09, 2021 by Ravi Ranjan Kumar

GoMechanic spoiled my car by doing bad paint job (Gomechanic Car Service) ^Open

Job Card No:- ***************** As Per Gomechanic Term The Car Should Be Delivered Within * Days, As Per Term Given On Website. And The Lockdown Started Around **th April. So GoMechanic Have No Right To Say That The Delay Was Coz Of Lockdo...

Jul 04, 2021 by Ashwani parmar

Fault in New Vehicle Purchased from Tata Motors (Tata Motors Tata Tigor) ^Open

I Purchased New Vehicle in May****, But since the day i Purchased i am facing issue in my Car. It got Brakedown * times during this * years. *. Got Brakedown @ **** KM's- As per Tata Motors Clutch Plate was burned out. I paid all the labor an...

Jun 28, 2021 by Amit Agrawal

GoMechanic is a big fraud (Gomechanics Car Service) ^Open

Gave my car for service on **june , for servicing and complaint of notice while turning steering wheel to right side . Advisor agreed and said need to check once car is opened for detailed investigation . Suggested changes of parts to take care...

Jun 24, 2021 by Mayank M

Booking Amount not Refunded from 14 months (Jawa Motor Cycles) ^Open

I booked Jawa perak through online portal ** months back, after *** of emails and calls, jawa has no =t refunded the money....

May 20, 2021 by Rajat

Bike manufacturing defect and no proper solution provided (TVS Apache) ^Closed

I have brought my apache rtr*** *v bike at moolakadi sbm showroom from day one I have facing many problems in my bike like engine noise sensor problem and lot of vibration and heating issues when I complaint to tvs customer care services they t...

Aug 19, 2020 by Jayaraj. R

Refund cancelled (Irontech two wheeler cover for Hero) ^Closed

I have purchased Irontech two wheeler cover for Hero on **th july ****. Due to poor quality and wrong product is delivered I have returned the product and return is approved. Return product is not getting picked up because they said there is ...

Aug 19, 2020 by Jabar V A

Sold damaged bike (HONDA 2 WHEELARS INDIA) ^Closed

On **/**/****, I have bought a Honda UNICORN at Sri R.K. Honda showroom (dealer code AP******),Rajahmundry, East godavari .A.P. After first servicing, immediately, I noticed that there was a failure of the battery as well as leakage of oil. W...

Aug 18, 2020 by D.s v. Abhishek

Deposit remaining money for vehicle deliver (Hero Honda Splendor) ^Closed

Good morning, today morning I got a call from a person saying that please pay remaining amount for vehicle deliver purpose and then we will deliver vehicle to your address. Payment **** ( fifteen hundred and one rupee ) paid through google pay...

Aug 17, 2020 by Sahil kumar

Service not recieved (Charan Motor Driving School) ^Closed

I have paid Rs.**** for driving license training. They did not provide full training and not receiving calls or text. Their office address is No ***, **th Cross, **th Main Rd, JP Nagar *th Phase, J. P. Nagar, Bengaluru, Karnataka ****** The ...

Aug 17, 2020 by Debojit Banerjee

Deposit refund not received yet (ZoomCar) ^Closed

I booked a zoomcar on **th July. It's been a month now and I still didn't receive the refund of the deposit yet. It's been a month now, and any emails to them have been in vain. Their customer care number is also not reachable. This is very un...

Aug 15, 2020 by Muhammad Tabish

Refund not received its been more than 4 months (Zoomcar India Private Limited) ^Closed

I booked a car (JPS*NK***) for jun*th .due to lock down ,I cancelled by booking on April * Nd or * rd. Earlier when I tried contacting them,they used to answer but later on ,they aren't answering to any of my calls and emails .I should get a re...

Aug 15, 2020 by Shanmukh sai

Improper Service (Cars 24) ^Closed

I have enrolled for online appointment for valuation of my car for selling. The service promised during enrolment was to provide quotation & price post inspection. It has been more than a week, there is no response from the company on email rem...

Aug 14, 2020 by Gyanender

Fraud post (Second hand vehicle scooty ) ^Closed

In Quicker, second hand vehicle selling platform a honda activa BS-IV *G under price of Rs ***** by name of BIJENDERA on several places, but when we are reached at his located palce then he asked for Rs **** as a gate pass (this the first stage...

Aug 03, 2020 by Ajit Singh

Refund and security deposit not received (Zoom Car India Pvt Ltd) ^Closed

I did * bookings on July * and ends at July * .... And I have cancelled * booking from it...... And within minutes I cancelled it but not received my refund till now... And another booking completed and ride also completed till now I doesn't ...

Aug 02, 2020 by Vivek ratna

Refund not received (Zoomcar India Private Limited) ^Closed

I had booked a self drive car from Zoomcar for a ride on ** Jun. Due to change in plans I had to cancel the booking and refund was generated on ** Jun **. Further I booked a fresh ride for ** Jun and finished my booking on ** Jun. Another ref...

Aug 01, 2020 by AH Naqvi

Refund pending (Zoomcar India Private Limited) ^Closed

Booking is cancelled bt refund is pending from * months no updates ...

Jul 27, 2020 by Shubham Dubey

BIKE NOT WORKING PROPERLY (Hero Motocorp) ^Closed

I bought hero passion pro from tanushka automobile on **/**/**** Gwalior Madhyapradesh. After just * days I face too many issues in bike *. Gear shifting issue *.left indicator beep not working *. I*s not working properly *. Unable to start...

Jul 27, 2020 by Akash Singh Rajput

fuel filter (Fleetguard Filters Private Limited) ^Closed

New filter sansor problem. Is not working ...

Jul 27, 2020 by Bansal motors

Negligence from maruti dealer (Stan Autos Private Limited) ^Closed

I gave my car for repair in january. Promised date was march. Because of corona i did not pressurise and asked them to take their time. Then again it was promised on ** june then ** then * july then **. Further ** july Then ** july. Its still...

Jul 27, 2020 by Saakshi Sarpotdar

REFUND FROM ZOOMCAR (Zoomcar India Private Limited) ^Closed

I have booked ZOOMCAR for my personal purpose on **-**-****, it's been * months finishing, I've sent many emails to them there is no response. I went to office they said we dont know the customer service number, no one responded in a manner, I...

Jul 27, 2020 by AMASAGANDLA BALAKRISHNA

REFUND (Zoomcar India Pvt Ltd) ^Closed

I had booked a Car on **th June **** from ZOOM CAR THROUGH THEIR APP FOR USE FROM **TH JUNE TO *ND JULY ****. Within mins i had to cancel this as Sunday was a Lockdown in Kerala. It has been a month and no refund has been done. repeated calls a...

Jul 16, 2020 by SANTOSH

Hygiene Sanitization Charges are taken (HONDA 2 WHEELARS INDIA) ^Closed

Complaining about “Grand Motors, Raipur, Chhattisgarh” a Honda two-wheeler franchise. They are taking bogus charges like hygiene and sanitisation charges and forcing customers to make AMC maintenance ...

Jul 11, 2020 by Sourabh Soni

One way booking Zoomcar (ZoomCar) ^Closed

Booking id - jps*n*gyj booked on *rd july ****, the booking was done using the link - https://www.zoomcar.com/zoom-hop-one-way-travel, after entering the pick up point it asked for i want to drop my car in a different city t toggle button) mean...

Jul 11, 2020 by Rajeev Patra

Refund not processed for more the (Zoomcars) ^Closed

My booking id is JPS*NYK**. I cancelled booking on **th May **** and originally refund has to be processed within * working days which is *th June **** that didn't happen. I called customer care and logged a request on *th June ****. They said ...

Jul 10, 2020 by karthikeyan