Automobiles complaints, vehicle complaints in India

Automobiles Complaints

Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.

According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.

Famous Automobile Companies of India

The leading automobile companies in India include:

Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Hyundai Motors
Toyota Motors
Skoda
M.G. Motors
Mercedes
Volkswagen
Honda
Kia Motors
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.

Most Common Automobiles Complaints

The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:

- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.

How to resolve Automobile Complaints?

So how can an individual file a vehicle complaint? Keep on reading to know more.

1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :

Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500

However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.

So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.

2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.

3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/

We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.

We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.

Most Common Issue Reported for Automobiles Complaints

Issue Unresolved

No service under Warranty

Charging more money

Bad Customer support

Vehicle registration issues

Faulty vehicle sold

Old model sold

Fraudulent service by SELECT Cars Chandanagar of TATA motors (Tata Motors) ^Open

We recently purchased TATA Nexon XM model car during month of October **** from one of it's dealers at SELECT Cars located at Chandanagar and unfortunate incident occurred while driving the car in city, where a small dent formed near the bumpe...

Dec 08, 2020 by D Ashok Kumar

Defected Car delivered by MG Hector (Morris garages) ^Open

I have bought MG Hector Sharp (Diesel) model on dated ** September ****, and I am facing problems in this car from the very first day. List of Problems: *. Noise on Drive Side front door *. Noise on Driver Side front door glass *. Car ali...

Dec 07, 2020 by Abhishek Gupta

Faulty Costly SUV car broke down in 15 days (Tata Motors Ltd) ^Open

I bought Tata Harrier Top variant on oct **,****. Drove ***kms and I saw a fault symbol on display of screen so I went to Dealer who took a test drive and within ***m of the showroom, it broke down and never started. The vehicle has no number ...

Dec 05, 2020 by Jay Vora

Hero Glamour (Hero Motor Corp) ^Open

This is to bring to your notice that I have purchased a new motor bike Hero Glamour B* Brand New Vehicle with Chasis No : MBLJAW***LGJ***** , AP : ** WX TR**** from sub dealer M/s Sri Chitti Automobiles Nidadavole ******on **-Oct-** and ...

Dec 04, 2020 by SNH Prasad Nidadavolu

Bharath v (Zoomcar India Private Limited) ^Open

This is regarding the pending refunds of two of my bookings (booking id- JPS*NYRK*(₹****) & JPS*NY*XM(₹****)). You claim to settle the refunds in a maximum period of **days, yet i haven't received my refund yet! I have contacted customer .....

Nov 23, 2020 by Bharath V

Refund pending for more than 2 and half months (Zoomcar india limited) ^Open

I booked a car on **th August,**** (Booking ID- JPS*N*PR*) which zoomcar cancelled, just ** mins before the booking time It has been more than ** days (more than * and half month) that I have not received the refund amount of ₹*,***. I ha...

Nov 11, 2020 by Anuj Kadam

Fraud with bike model (Tvs Motors) ^Open

I booked Tvs apache Rtr *** *v Bs* dual channel ABS model on **/**/** at tvs motor company ltd(booking id.****) transaction reference id. ************., Booking amount paid ****rs. I received bike on **/**/** at Aarna Tvs megacorp pvt.Ltd. tha...

Nov 09, 2020 by Irfan ahmad

Refund not provided (Zoomcar India Pvt Ltd) ^Open

I had * bookings with Zoomcar under their ***% off offer. I cancelled the bookings due to the pandemic. According to Zoomcar, their refund policy stated that refund will be initiated within **-** days. They have now changed it to ** days. The ...

Nov 03, 2020 by Nihar Chitnis

Kia not committing to delivery date (Kia Motors India Private Limited) ^Open

I booked Kia Sonet on **th September after getting confirmation from dealer (Kabir Motors, Varanasi) and Kia that the delivery would happen before Diwali. Now Dealer has refused that delivery won't happen anytime soon as Kia is not providing v...

Oct 27, 2020 by Saurabh Singh

Refund not received (Zoom Car India Pvt Ltd) ^Open

I've been waiting for the refund since long. It even crossed their policy time and I'm truly needed for money, even after trying multiple times their customer service is not up to the mark. Please help me get my money back. ...

Oct 27, 2020 by Mahidhar P

Vehicle damaged by authorised service center (Ktm bike) ^Open

Dear all, I own a Ktm Duke *** motorcycle since August **** and have maintained , service and replaced necessary spares at regular intervals. In February ****, my motorcycle developed a fueling system issue for which i was advised by the ...

Oct 24, 2020 by Suddhatma Mukherjee

Vehicle Registration not received (Tip Top Automobiles Guskara Purba Bardhaman) ^Open

I have purchased a TVS Jupiter ZX (BS IV) from 'Tip Top Automobiles, Guskara, Purba Bardhaman' on February **, **** and the vehicle is registered with my mobile no *****-*****. I did my insurance on February **, **** from United India Insurance...

Oct 23, 2020 by Anirban Ganguly

Service is not properly and the bikes parts is replacing from new to old (Royal Enfield Nandi motors) ^Open

From the time of delivery of new bike royal Enfield ,from Nandi motors dist maharashtra... They give me a damaged bike even after they didn't replace it just they repair and returning.....even it's now *rd service I put my bike for free servic...

Oct 23, 2020 by MD fazal badvel

Zoom car not refunding money for cancelled bookings and not returning deposit for completed bookings (Zoom Car India Pvt Ltd) ^Open

There where * bookings *. booking JPS*ND*IZ was cancelled on ** august with refundable amount ₹ *,*** *. booking JPS*NDT*G was completed on * september ****. But the security deposit and fuel reimbursement that needs to be refunded is ₹...

Oct 22, 2020 by nomesh Gajare

Zoom car refund (Zoom Car) ^Open

I am writing this complaint against zoom car as on ** aug i made a booking from the app and i was able to process it later on customer care helped me out and convinced me that the booking has been cancelled and the refund will br processed back...

Oct 22, 2020 by Jubair Shareef

Issue Faced while taking the car for service to authorised service center (Maruti Nexa) ^Open

I am from TamilNadu and own a Baleno Delta car which I bought it from - Khivraj Nexa Ambattur (TamilNadu) Showroom on **th Jan **** - Only * Months back. Took the car to Khivraj Nexa Ambattur Service center for rectifying a noise issue in the...

Oct 14, 2020 by Guruprasad Rajendran

Bike not delivered for 200 days since booked (Jain motors Yamaha dealer ) ^Open

I booked Yamaha Fz bs* bike on **-*-****, on the same day nation wide lock down was announced, and it was keep on extending. Initially paid an amount of ***** then on the month of June ****, paid ***** and again on August ** ,****. I g...

Oct 10, 2020 by Karthik

Hyundai Issues (HYUNDAI) ^Open

Since day one I have been facing issues and have had * warranty issues in one year *****km. Over that the vehicle has been really damaged, noises(* places), interior(**+ damages) and exterior damage in the process on working on these issues. I...

Oct 09, 2020 by Aryamaan Agarwal

RC Book of Car purchased not delivered even after 3 years of paying themr (Truebil (paix Technology Pvt Ltd.)) ^Open

I purchased a car from Truebil Powai on **th September **** a Maruti Suzuki Celerio. At that time I was promised that the car would be transferred to my name and RC would be delivered to my home. It's been * years I've been following up with th...

Oct 07, 2020 by Vibhuti Bane

Refund Delay of RsPathetic Service of Blocking my registered mobile no with Customer care (Zoomcar India Private Limited) ^Open

Self has cancelled the booking made on **th Aug ** with reference BOOKING ID JPS*ND*UM as was suffering with COVID. I urged repeatedly to customer care executives for processing my refund early considering a special case. I was always told that...

Oct 07, 2020 by Sai Krishna Kanth Medapati

BIKE NOT WORKING PROPERLY (Hero Motocorp) ^Closed

I bought hero passion pro from tanushka automobile on **/**/**** Gwalior Madhyapradesh. After just * days I face too many issues in bike *. Gear shifting issue *.left indicator beep not working *. I*s not working properly *. Unable to start...

Jul 27, 2020 by Akash Singh Rajput

fuel filter (Fleetguard Filters Private Limited) ^Closed

New filter sansor problem. Is not working ...

Jul 27, 2020 by Bansal motors

Negligence from maruti dealer (Stan Autos Private Limited) ^Closed

I gave my car for repair in january. Promised date was march. Because of corona i did not pressurise and asked them to take their time. Then again it was promised on ** june then ** then * july then **. Further ** july Then ** july. Its still...

Jul 27, 2020 by Saakshi Sarpotdar

REFUND FROM ZOOMCAR (Zoomcar India Private Limited) ^Closed

I have booked ZOOMCAR for my personal purpose on **-**-****, it's been * months finishing, I've sent many emails to them there is no response. I went to office they said we dont know the customer service number, no one responded in a manner, I...

Jul 27, 2020 by AMASAGANDLA BALAKRISHNA

REFUND (Zoomcar India Pvt Ltd) ^Closed

I had booked a Car on **th June **** from ZOOM CAR THROUGH THEIR APP FOR USE FROM **TH JUNE TO *ND JULY ****. Within mins i had to cancel this as Sunday was a Lockdown in Kerala. It has been a month and no refund has been done. repeated calls a...

Jul 16, 2020 by SANTOSH

Hygiene Sanitization Charges are taken (HONDA 2 WHEELARS INDIA) ^Closed

Complaining about “Grand Motors, Raipur, Chhattisgarh” a Honda two-wheeler franchise. They are taking bogus charges like hygiene and sanitisation charges and forcing customers to make AMC maintenance ...

Jul 11, 2020 by Sourabh Soni

One way booking Zoomcar (ZoomCar) ^Closed

Booking id - jps*n*gyj booked on *rd july ****, the booking was done using the link - https://www.zoomcar.com/zoom-hop-one-way-travel, after entering the pick up point it asked for i want to drop my car in a different city t toggle button) mean...

Jul 11, 2020 by Rajeev Patra

Refund not processed for more the (Zoomcars) ^Closed

My booking id is JPS*NYK**. I cancelled booking on **th May **** and originally refund has to be processed within * working days which is *th June **** that didn't happen. I called customer care and logged a request on *th June ****. They said ...

Jul 10, 2020 by karthikeyan

Complaint (Tvs Credit Services Limited) ^Closed

I introduce myself as a regular customer of your Finance company having * Car loans financed by you. I may add here I had never defaulted in my repayments I had applied for a loan to purchase of TVS Scooty Pep Plus on March **** from Bhopal T...

Jul 09, 2020 by Georji Varkey

Registration plate not arrived (Ktm bike) ^Closed

I bought my bike on Feb ** ****.my registration was completed in march itself.till I didnt get my number plate. I have been asking them for my number plate from * months. there are not taking it seriously.they are saying that 'wait sir we didnt...

Jul 05, 2020 by Saketh reddy

Old Car not transfer from my name (HYUNDAI) ^Closed

Dear Sir , I am blind faith customer of Hyundai Car. but this time they broken my faith in HMIL. I had visited the Hyundai dealership Superon Hyundai , Sohana Road , Gurgaon , Haryana on ** August **** and in exchange of...

Jul 03, 2020 by Anand Pal

FAKE SERVICE AND ATTEMPT TO LOOT MONEY (SUSHEEL TVS SERVICE CENTER KUKATPALLY ) ^Closed

I Have Given my bike (Apache *** *v bs* **** model), for general service,chain noise, and tappet sound. and i left from there. same day evening *:**pm i got a call from mechanic(kaleem khan-**********)and he said that it is a bore problem it...

Jul 02, 2020 by P. NANDA KIRAN

Package not deliverd (Mahindra Two Wheelers Limited) ^Closed

> wrote: My product has reached the delivery agent but instead of sending my product to me for three days, I am called for three days only to be told that your parcel has arrived, if I do not receive my product on time, then I will ask you Wha...

Jul 01, 2020 by Raman Shukla

Bonnet paint got erased automatically on my tractor (Sonalika Agriculture Automation Private Limited) ^Closed

Dear sir, I have purchased sonlika tractor regs. No MH-** BE****, model DI-**Rx from m/s Alandi tractor mouda Nagpur in the name of Prakash wade in the year ****. But in **** bonnet paint got erased automatically at time of sarvcing. Dilar ha...

Jun 28, 2020 by Prakash chudaman wade

Overcharged (Uber Cab) ^Closed

I had booked cab for New Delhi Railway Station for Rs *** and after trip completion they charged Rs *** for the trip and i'm denied for refund in app. Please help...

Jun 27, 2020 by Jitendra Bhawesh

Cancellation of subscription itself taking more than 15 days (Zoom Car India Pvt Ltd Zap Subscribe) ^Closed

I have subscribed a car for a month and paid all amount, the subscribed car is not available now and I asked to cancel the subscription, but they are doing. For cancellation itself taking more than ** days, I think they have started the company...

Jun 19, 2020 by Allam srinivasareddy

Faulty part (Royal Enfield) ^Closed

After three days the service centre said there is porblem with the canister of a bike that has run **** km and only for * months. Reson being I filled too much full. Max I filled Rs ***. How is that too much. What's the point in keeping such ...

Jun 19, 2020 by Don Caeiro

ZOOM CAR refund delay (Zoomcar India Private Limited) ^Closed

I have done * bookings in Zoomcar during start of May, booking ids JPS*N*Y*I, JPS*N**AF. My trips are completed by *th May and I haven't received a refund of my security deposit. As per previous customers of Zoomcar, they have been holding ref...

Jun 12, 2020 by Sateesh Kumar Korukonda

Security Deposit Refund (Zoomcar India Private Limited) ^Closed

I availed the service of ZOOMCAR on **nd May ****. even after ** days they have not refunded my Security Deposit. Worst Service and no response to either mail/Phone. Looks like they want cheat people using this COVID-** Situation Booking De...

Jun 03, 2020 by Hemath HS

LAKSHMI HYUNDAI MADINAGUDA hyderabad cheated (Lakshmi Hyundai ) ^Closed

Hyderabad LAKSHMI HYUNDAI MADINAGUDA two sales man has cheated * customers it came to light when customers came and paid rs ***** as advance for booking creta the customer and asked to deposit an amount of *.* lacs to pay online to the account...

May 26, 2020 by Nikhil Varma