Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.
According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.
Famous Automobile Companies of India
The leading automobile companies in India include:
Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.
Most Common Automobiles Complaints
The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:
- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.
How to resolve Automobile Complaints?
So how can an individual file a vehicle complaint? Keep on reading to know more.
1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :
Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500
However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.
So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.
2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.
3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/
We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.
We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.
Most Common Issue Reported for Automobiles Complaints
Two years ago, I purchased a BMW X* vehicle from Infinity Cars, Worli, Mumbai. After one year itself, its roof started seeping in rain water. After multiple requests and troubles faced by me and after sending the vehicle to their workshop *...
Jun 27, 2023 by Muneesh Sud
Oil issue In engine...
Jun 24, 2023 by Lalit Sharma
Once, I received a call from Revolt Motors Bangalore. They said that if I booked now with an amount of ₹****, my bike would be delivered before March **st. I received this call in February, so I trusted the company and made the payment. Howev...
Jun 17, 2023 by Vipin Das
My MG Hector had a break down on a highway had to get road assistance to get the vehicle to the service center . The service center says it is a engine failure and will be done afinst warranty. I have been asking the service center to provide ...
Jun 16, 2023 by Raman perumal
Sr,,maine **/**/** ko Ola scooty book kiya tha,uska delivery dt-*/**/**** fr usko update kr ke **/**/** kr diya gya,mgr avi tk n mila,pl solve my problem ...
Jun 09, 2023 by sushil Kumar Gupta
My access *** March is **** model with digital meter, it has always had a starting problem, many times it stops while running, then does not start after that, it has happened *-* times in which I am very upset, cant give me proper solution from...
Jun 08, 2023 by Santosh Santosh
I am writing to express my deep dissatisfaction and frustration with the handling of my OLA Electric scooter booking, as detailed below: Name: Gautam Kumar Tripathi Booking ID: Order ID: OET-***************-vyr*** Phone Number: ********** ...
Jun 06, 2023 by Gautam kumar Tripathi
I bought new car volkswagen taigun feb ** **** from PPS motors tirupathi the car they sold me is default car every month there is a issue with the car and within two months the car has be towed * times and there is no proper explanation from se...
Jun 04, 2023 by omprakash dasaraju
Myself, mohammad fayyaz I purchase a new royal Enfield classis *** cc. Bullet from nandi motors At the time of first service, showroom staff broke my engine cap, during oil changing They roughly used a hammer to open oil cap instead of using sc...
May 29, 2023 by Mohammed Fayyaz
Ordered and paid ...
May 28, 2023 by RAJENDRA PRASAD YERRAMOTHU
I am writing to express my profound disappointment and frustration with the unscrupulous practices and lack of professionalism exhibited by Spinny, the car seller who sold me a vehicle on December **, ****, under a buyback policy. Despite havin...
May 23, 2023 by Madhura Hirve
I have received defective vehicle and having an ongoing cluster issue from Day* when I bought the vehicle from MG Motor India Raidurg, Gachibowli Showroom and I had visited multiple times to get it rectified to the multiple service centers(Raja...
May 13, 2023 by Naga Sudheer Kumar Jamjam
My Wife is Owner of TVS Iqube Purchased April **** . Since last *+ months vehicle restarts suddenly while in run and many complaints are made to company . No complaints are sucessfully resolved till date . Each time complaint is raised , ticket...
May 12, 2023 by Meenal Mandar Hinge
April/ **** my car some problems to sent highway Honda service center ,Bhubneswar I had some medical problem I never go to meet and pay him .this April/**** I contact to highway Honda and asking the estimate . He update me ***** RS .need to p...
May 10, 2023 by Landa Nagraju Reddy
I have cancelled my booking after waiting for bike delivery for almost ** months . Booking was cancelled on March **th, still refund is not initiated. As per there policy refund must be credited back to us in *-** working days . Even after mont...
May 06, 2023 by Ruthwik Chala
I bought Skoda Kushaq vehicle on **th January **** from Skoda dealer Excel Skoda Pvt. Ltd., Faridabad. Within a week I found all chrome parts of outer body were rusted. Upon informing them on **th January ****, they replaced only * handles' chr...
May 03, 2023 by AMIT SHARMA
Hello Team, This is with respect to our KIA Carnival Vehicle Reg. No. MH**SQ**** . I am writing to bring to your attention the engine failure that I have been experiencing with my vehicle which is under warranty for replacement at KIA Mumbai...
Apr 28, 2023 by DHIRAJ RAMESH PARMAR
Let me summarise on what happened in August ****. On **th of August ****, I booked an XUV *** online and used my AMEX Card for booking. I realised my card was debited twice . I raised a request with AMEX who promptly raised one charge as a disp...
Apr 16, 2023 by Umang Kumar
My car is under the garage of fixigo(Zoomcar partner) from **th march. I am zoomcar hots, during last trip custmer accident the car and then i raaised ticket with zoomcar to get repaired, on same day **th march ****, car is picked up by fixigo,...
Apr 08, 2023 by Sandeep Dimri
Hi i am using tata harrier my stereo was creating issues so I contacted sagar motors for service they ignored it * times and then one day finally it got stopped after that i called them and was harsh on them now a employee of them name rajeev r...
Apr 08, 2023 by Prateek Kapoor
Self has cancelled the booking made on **th Aug ** with reference BOOKING ID JPS*ND*UM as was suffering with COVID. I urged repeatedly to customer care executives for processing my refund early considering a special case. I was always told that...
Oct 07, 2020 by Sai Krishna Kanth Medapati
BOOKING ID JPS6ND3UM...
Oct 06, 2020 by Sai Krishna Kanth Medapati
I’ve tried booking a car on September *nd after doing the payment when go back the money was taken from my account but no bookings were confirmed . Then I received an email saying that my booking canceled and it will be refunded. So I waited ...
Oct 05, 2020 by Vyshakh M
i have given my activa *** cc for service due to some problems that is with my accelerator wire and some other technical problems.... But there seems that my problem still exist and there is not at all work done on my scooty... I have done my...
Oct 03, 2020 by Navin kr gupta
I have booked zoomcar Kuv*** car on April ** **** during an ongoing sale. Later due to the extension of lockdown, I cancelled the booking on *rd June ****. Since zoomcar assured *** Percent refund. It's been more than * months. I am waiting for...
Oct 01, 2020 by Yukendhar G S
Dear sir Maine rap moter wheeler electri ,se delearship ke liye,,***** ka margin diya ta ,vut corona ke karan ,main avi kam nahi kiya jab mai rao moers se apna margin mag raha hu to ,do mahine se time pe time dete aa rahe ,mental tourcher kar...
Sep 22, 2020 by Manwi shahi
Asked for booking of a truck from Gandhidham to Rajkot and was asked to pay **** advance which we paid then they asked for **** more to make it **% of the total quote so again we paid and send the utr nos and the debit sms of the banks but they...
Sep 22, 2020 by NEPTUNE TOWER
I ordered clothes Last week but I didn't get any updates about shipping.......
Sep 21, 2020 by AMAL
Bad Fuel Average: Company claims an average of **.*Km / Ltr. But Sorry to say, My car is not giving me more than Max *.*Km/ Ltrs. I purchased Petrol for Rs.****.**. from *nd of July till date. Assume Rs. *** Petrol is in Tank. So In ****.** it...
Sep 01, 2020 by NAVEEN KUMAR SAREEN
I have * pending refund amount from Zoomcar for (JPS*NPOBD) and (JPS*NY*PX) worth Rs****. JPS*NY*PX- June *th was raised for refund and till date not been credited to my account. JPS*NPOBD- Partial amount of fuel has to be refunded and n...
Sep 01, 2020 by Satish Mesta
Damage to car major part This mail is in reference to my car given for a specific purpose but the service center damaged a major part of the car. I gave my car for car AC sensor as it was already been not working due to previous reasons ...
Aug 31, 2020 by Vijay Arora
Gomechanic.in *.* **% *,*** Votes *.*K Followers EDIT REVIEW Summary Gomechanic.in SERVICE & SUPPORT: INFORMATION DEPTH: CONTENT: USER FRIENDLY: TIME TO LOAD: Beginner Sandeep * hrs *...
Aug 30, 2020 by Sandeep Kumar
I cancelled my booking **th may, but I didn't receive my refund. Actually zoomcar refund policy * to max ** days, but almost * months gone ...
Aug 24, 2020 by Hari S
In Olx, i seen an add about duke ***..That was priced about a **,***... And i deal with him for **,***.And he is Tell that send a *,*** for transport fee. I paid, but still i didn't get the bike. ...
Aug 24, 2020 by M Durga Charan
Im paid the subscription amount on till **/**/**** did not car received but cancel zap subscription refunded amount not received...
Aug 24, 2020 by P.yadagiri
I had done a Booking with Zoomcar on **-**-**** vide Booking ID # JPS*NGJ*J and paid ₹ **,*** for scheduled Car Rental Service from **-**-** to **-**-****.Due to Covid-** scenario, I had cancelled the Booking well in advance on **-**-**** and...
Aug 24, 2020 by Saurabh Dadhich
I am a Cars** customer, who bought a Hyundai i** Sports **** model from you. It was delivered on *th August ****. On *th August, I noticed issue with the *th gear of the car. On checking (at Hyundai Service Centre) they informed that the *th g...
Aug 24, 2020 by Abdul Samad Shaikh
Ex-showroom price is **,*** rs/- more in gangtok dealership as compare to siliguri dealership. They are taking full advantage of this PENDEMIC situation, which is not good at all....
Aug 20, 2020 by Karma bhutia
I have brought my apache rtr*** *v bike at moolakadi sbm showroom from day one I have facing many problems in my bike like engine noise sensor problem and lot of vibration and heating issues when I complaint to tvs customer care services they t...
Aug 19, 2020 by Jayaraj. R
I have purchased Irontech two wheeler cover for Hero on **th july ****. Due to poor quality and wrong product is delivered I have returned the product and return is approved. Return product is not getting picked up because they said there is ...
Aug 19, 2020 by Jabar V A