Automobiles Complaints
Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.
According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.
Famous Automobile Companies of India
The leading automobile companies in India include:
Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Hyundai Motors
Toyota Motors
Skoda
M.G. Motors
Mercedes
Volkswagen
Honda
Kia Motors
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.
Most Common Automobiles Complaints
The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:
- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.
How to resolve Automobile Complaints?
So how can an individual file a vehicle complaint? Keep on reading to know more.
1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :
Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500
However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.
So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.
2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.
3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/
We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.
We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.
Most Common Issue Reported for Automobiles Complaints
Complaints
Car got major damaged estimate sahred by FIXIGO zoomcar partner estimate not approved yet (ZoomCar) Open
My car is under the garage of fixigo(Zoomcar partner) from **th march. I am zoomcar hots, during last trip custmer accident the car and then i raaised ticket with zoomcar to get repaired, on same day **th march ****, car is picked up by fixigo,...
Apr 08, 2023 by Sandeep Dimri
Misbehave and fraud (Tata ) Open
Hi i am using tata harrier my stereo was creating issues so I contacted sagar motors for service they ignored it * times and then one day finally it got stopped after that i called them and was harsh on them now a employee of them name rajeev r...
Apr 08, 2023 by Prateek Kapoor
Bad Service and Spoiled the Car (Mytvs Car Service) Open
I have given my car for a general check-up and service on **th March ****. JOB card Number RJC-KBNB**-*******. Service Assistant Name Surya- ***********. The service Assistant informed me that need to replace the clutch full set and brakes ...
Apr 06, 2023 by Kishorbabu
Damaged Alloy wheel on Tata nexon (Tata Motors) Open
I have a tata nexon EV which is still under company warranty , The cars alloy wheel is developing marks over time and the chrome plating damaging which is due to poor manufacturing quality , I asked for replacment of that particular wheel and t...
Apr 05, 2023 by Varun
Faulty Tata Safari XZA Sold by Dada Motors Dealer of Tata Motors Khanna Punjab (Tata Motors) Open
I have purchased the Tata Safar (XZA+) from Data Motors, Khanna (Punjab) on **/**/**** of Rs. **,**,***/- (Rupees Twenty Three Lakh Eighty One Thousand Thirty Six Only). First of all, my Car Registration was done after more than * month of ...
Mar 31, 2023 by Gagan Bhargav
Complaint regarding manufacturing defect in my car (TOYOTA BHARAT kirloskar) Open
Date:**/**/**** To The Consumer Department Toyota Subject: Complaint regarding manufacturing defect in my car. Dear Sir/Madam, I would like to lodge a formal complaint with you regarding the problems I am experiencing with my veh...
Mar 21, 2023 by bhavesh b sheth
*A! *(@ &M*>*> *M*>*M%@ G *>% 'K>'!@ *(> ** +*M@ !IM/B.G $H/>* *G *@ &?*M*@ &M*>*> car *M*>*M%@ G (>. M*>*+* *(>...
Mar 19, 2023 by Pradeep Kumar yadav
Misinformation and misleading to buy the car (Skoda India) Open
On Dec **th ****, we had contacted Mahavir auto to purchase Skoda Kushaq. We had asked for the top end variant in STYLE and that we needed the car in * week. Mr Anil had misled us into booking Skoda Kushaq STYLE *L instead of *.*L even after as...
Mar 15, 2023 by Praveen Bolloju
Helmet not received (Jawa 42 ) Open
Bike has been purchased on Feb *th. Today is March *. Till now , i have not received the helmet with the bike....
Mar 04, 2023 by Sandeep M
Company deny to provide the product (Okaya EV) Open
Okaya company id denying to provide me my booked Okaya EV in my booked price. I have booked the said amount (RS ****) fixed by company on ** th Feb **** ...
Mar 02, 2023 by Abid Raheman Khan
Newly bought Hero Passion Pro bike engine turns off very frequently while running (Hero Motocorp Limited) Open
Bike make & model: Hero MotoCorp Passion Pro BS* F*. Chassis No (VIN Number):MBLJAW***NHB***** Purchase date: **-Mar-** Major complaint: Bike engine turns off very frequently. When we press the clutch to slow down the vehicle or shift gear fr...
Feb 22, 2023 by J.Jayamanikandan
Refund not yet credited even after 25 days (OLA ELECTRIC) Open
Dear sir/madam, My ola booking id OET-***************-UDC***,I purchased ola S* on **.**.** by making whole payment via credit card. Then i cancelled the ola on **.**.** & booked ola S* pro by making whole payment. For S* cancellation, I ...
Feb 18, 2023 by Carol francis x
PARTS CHANGED WITHOUT CONSENT AND VEHICLE ISSUES NOT RESOLVED (Royal Enfield) Open
My parts were changed without my consent also my issues were not resolved and my motorcycle is at there service centre from ** feb till date....
Feb 07, 2023 by SAURAV MANDAL
Black Marketing by Toyota Dealership (Toyota ) Open
Booked Toyota Hyryder V Variant Top Model on *th October **** with UTTAM TOYOTA NOIDA SECTOR-**. It’s been more than * months now, however the sales representative is not updating on the vehicle status. Even the VOC Team of toyota is doing n...
Feb 05, 2023 by Sahil Paul
Refund of amount (Zoom Car India Pvt Ltd) Open
I had booked one car through zoom car on **.**.**** by paying Rs.*****/- car booked but while going to pickup car msg received car not available choose another car diff Rs.***/- again paid by me, but while on the way to pickup car again msg rec...
Feb 04, 2023 by MAHESH KHAMBIA
Ecu nahi mila 1 mahine se jada ho gya (Tvs Motors) Open
Mene ** march **** ko tvs raider kharidi thi jisme sbse pehle O* sensor me problem aayi thi mere baar baar bolne par bhi usko theek bataya gaya * mahine baad bht jada jor dene par usko check kiya to kharab nikla phir usko change karane ke kuch ...
Jan 21, 2023 by Tasleem
Refund not processed (Himalayan Motors Srinagar) Open
I paid the booking amount (on *nd Jan) and downpayment (on *th Jan) for Mahindra Thar to Himalayan Motors. I was told that the car is ready to be purchased. However, once I made the payment, the salers manager at Himalayan Motors informed me th...
Jan 18, 2023 by Ishaan Sethi
Bike switch off problem (Hero) Open
sir i bought splendor plus black accent model on april ****.from buying the bike gets switched off frequently.after their promise and free services the problem not solved.there is also warranty but they are not rectifying the problem.please hel...
Jan 06, 2023 by jaikumar Alagarsamy
Part missing in bike (Royal Enfield) Open
Pillion holder on the right side is missing for the classic *** bike which i purchased on October *, when u asked the show room management they said it's by diversity they have nothing to do with, but other bikes in the showroom have the holder...
Jan 02, 2023 by Viswanadh Chintha
Refund not provided (Concorde Motors) Closed
I had made the booking for a car but it got cancelled as the showroom was shutting down. for which I had paid the booking amount of ***** but now they are denying to refund the amount. they are saying that their employee did the fraud and had...
Dec 12, 2019 by Shubham Singh
Honda shocker Damaged (Harmony Honda Workshop ) Closed
Dear Sir, My Honda car has driven just ***** km and all my car shockers have been damaged in this short span of kilometers. I have purchased my car from Harmony Honda Workshop in Industrial Area, Mohali in year ****. Now Company is refusing ...
Dec 03, 2019 by Navjot Singh
Over charged by the service provider (Goyal Motors Pvt Ltd at Tara Devi Shimla) Closed
I purchased a celerio car dated Feb.**** from Goyal motors Pvt Ltd at Tara Devi shimla.I went there on dated **Nov.**** for my third service. I purchased a free service scheme package (MCP) from **** rupees,but I have lost my service book and ...
Nov 24, 2019 by Jogi ram
Showroom charged me extra (Balaji motors saswad) Closed
I left my Honda Activa for servicing and oil leakage problem then they said me the estimated cost is ****. And gave me bill of ****rupees I refused to pay the bill finally I paid **** but I still not satisfied because when I check the prices i...
Nov 22, 2019 by Bhushan Suresh khenat
Faulty product and no proper service done (Maruti Suzuki) Closed
From second of purchase of new car received a problem as some noise from front shocker. Later, same has been replaced with accidental demo car. Then lost two tyres due to useless excuses about the alignment n balancing. In ****, after **k servi...
Nov 18, 2019 by Nitin saini
Faulty Engine from Ford (Ford ) Closed
I had visited to one of the showrooms in Bangalore Elite Ford, with an intention of buying a new car. I was introduced to the showroom manager who mentioned about the different vehicles and specifications. He also mentioned about a Demo Car whi...
Nov 16, 2019 by Ganesh
Damaged my car (Gomechanic Car Service) Closed
I had opted for a service of car standard service on **-**-****, of car no. DL *CAK**** which was miss printed as DL *C QK****, had an issue of ac s soon as my service got completed, the service men told me that it's just a minor problem migh...
Nov 14, 2019 by Parth
Booking amount not refunded even after approaching 15 times. (Advaith Hyundai belwadi mysore) Closed
Not refunding my car booking amount even after approaching ** times. From so many methods. I don’t have even one response from Advaitha Hyundai belawadi mysore. I have visited them to request so many times, even after that they aren't refundi...
Sep 29, 2019 by Sandeep h c
Car not serviced and no problem solved but paid Rs 26259 (The Auto Man Spa) Closed
I had radiator and some heating issues with my skoda octavia and I had a call from Gomechanic Guy called Vijay ********** and he said they have good experience with skoda octavia and also they can come and pick up the car and home delivery will...
Sep 28, 2019 by Abishek
Damaged Windshield not Replaced (Saboo Hyundai Service Nacharam) Closed
I gave my Car, i** Elite Magna (TS**EP****) for replacement of front Windshield to “Saboo Hyundai Service, Nacharam, Hyderabad” as it was damaged while driving, I had to claim insurance (Bajaj) to replace the Windshield and it was delivere...
Sep 21, 2019 by Bharath Kumar Soudary
Worst response from internet service provider (Inet Fibre India pvt ltd) Closed
I'm preparing for UPSC and groups, which needs full-day preparation because of huge syllabus. I'm preparing by using an online dictionary, online newspaper and NCERT website by using various contents from government websites. The internet sto...
Sep 02, 2019 by Pullela Sri Harsha
Car not transported (Kritika Car Transport) Closed
Kritika Car Transport is a fraud company and Mr. Manoj Sangwan is a fraud of the highest order. *. I spoke to Mr. Manoj Sangwan on **th of June **** to transport my newly purchased used car to Guwahati. *. On **th of June **** he assigned ...
Aug 27, 2019 by Mizum Nyodu
Faulty honda new car (Honda Cars ) Closed
I purchased a new car and now it has steering problem, shock absorber, suspension etc.. Now they are repairing it but why repair? they have warranty and I know but I cannot take bad car after paying so much. I need new car or refund money or re...
Aug 26, 2019 by Vivek Agarwal
Faulty car received (Tata Motors) Closed
I have bought the car from tata motors through tata motor finance. From day one car has a starting problem which I regularly complain to them but every time they repair and give it to me in the same condition. I made complain to them but they n...
Jul 29, 2019 by Ashwini kumar
Engine frozen of Renault duster (Renault India Private Limited) Closed
On **.**.**** my Renault Duster car had to suddenly stop on the highway as smoke was coming out from the engine. As we found driving further may land to a major issue we opted to take the car to the service station by towing. Service centre in...
Jul 18, 2019 by Satheesh S Achary
Fraud and misleading by dpm Hyundai Dehradun India (Hyundai Motors India Limited) Closed
Fraud and misleading by DPM Hyundai Dehradun India. I have i** Magna plus car which I purchased from DPM Hyundai Dehradun (Uttrakhand, India) on *th Feb ****. Date of registration **th February ****. I handed my car for service to DPM Hyundai...
Jul 18, 2019 by Vinay mohan Dhyani
Defective faulty product (Truebil (paix Technology Pvt Ltd.)) Closed
Just for your record, I took my car to the prescribed workshop on March **, ****, to get the list of issues fixed and I met Truebil representative Mr Sanjay to inspect the car. However, I was advised to bring my car back to the workshop on Marc...
Jul 02, 2019 by Abhijit Sengupta
Service center fraud (Yamaha India) Closed
I bought my bike on Dec **th, **** and after six months or so my bike started troubling me with overheating issue and battery issue which are not fixed by two service centres ie., Mettuguda service centre and Uppal service centre which are loca...
Jun 22, 2019 by Rohith Manyam
Non refunding of advance amount (Venkatesh Motors) Closed
After locating the Hyundai Verna car through Cardekho website I approached the used car dealer M/s Venkatesh motors at Kolkata on **.**.****. I reached the dealer office in the evening after my office hours. Primarily the car seemed ok however ...
Jun 06, 2019 by MOHIT VASUDEVA
Poor & non skilled service provided by Suzuki motorcycle India (Suzuki Motorcycle India) Closed
This complaint regarding the poor service provided by the Suzuki two-wheeler India. Due to poor, irresponsible & non-skilled labour work. My bike facing a serious issue. To resolve the same Suzuki service station asking me to spend around Rs. *...
Jun 01, 2019 by Mohseen Tamboli
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's