How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.
According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.
Famous Automobile Companies of India
The leading automobile companies in India include:
Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.
Most Common Automobiles Complaints
The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:
- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.
How to resolve Automobile Complaints?
So how can an individual file a vehicle complaint? Keep on reading to know more.
1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :
Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500
However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.
So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.
2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.
3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/
We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.
We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.
Pending refund (Zoomcar India Private Limited) Open
I have booked car on Zoom car on Nov ** and cancelled it on Nov ** via my credit card, i tried to contact customer care multiple times but couldn't reach them and sent many mails and no reply for those too and it has been a month now awaiting f...
Dec 16, 2020 by Sridhar reddy survi
Vehicle Not Delivered on Promised Date (Kia Motors India Private Limited) Open
I Booked A KIA Seltos HTX Petrol White On **th Day Of October **** With A Booking Amount Of Rs **,*** Paid In Cash. The Dealer Promised Us To Deliver Vehicle On Or Before **th November ****(Dhanteras) But Till Date (**th December ****) My Vehic...
Dec 15, 2020 by Amardeep Singh Anand
Non receipt of Registration Certificate of new car (Road Transport Office Amritsar) Open
I have purchased a new car on **-**-****. I have been issued Provisional Registration Certificate PB**EA**** which was valid upto **-**-****. Till date I have not been issued a regular Registration Certificate (RC) as on **-**-****. As per r...
Dec 13, 2020 by CHARANJIT SINGH
Refund not processed since 02Nov2020 (ZoomCar) Open
I availed Zoomcar service from **Oct to ** Nov and they took deposit of INR **** that was suppose to be refunded at end of trip. it has been more than * weeks and I have been trying to reach to them multiple times through their app and customer...
Dec 12, 2020 by Arunabh Srivastava
Fraudulent service by SELECT Cars Chandanagar of TATA motors (Tata Motors) Open
We recently purchased TATA Nexon XM model car during month of October **** from one of it's dealers at SELECT Cars located at Chandanagar and unfortunate incident occurred while driving the car in city, where a small dent formed near the bumpe...
Dec 08, 2020 by D Ashok Kumar
Defected Car delivered by MG Hector (Morris garages) Open
I have bought MG Hector Sharp (Diesel) model on dated ** September ****, and I am facing problems in this car from the very first day. List of Problems: *. Noise on Drive Side front door *. Noise on Driver Side front door glass *. Car ali...
Dec 07, 2020 by Abhishek Gupta
Faulty Costly SUV car broke down in 15 days (Tata Motors Ltd) Open
I bought Tata Harrier Top variant on oct **,****. Drove ***kms and I saw a fault symbol on display of screen so I went to Dealer who took a test drive and within ***m of the showroom, it broke down and never started. The vehicle has no number ...
Dec 05, 2020 by Jay Vora
Hero Glamour (Hero Motor Corp) Open
This is to bring to your notice that I have purchased a new motor bike Hero Glamour B* Brand New Vehicle with Chasis No : MBLJAW***LGJ***** , AP : ** WX TR**** from sub dealer M/s Sri Chitti Automobiles Nidadavole ******on **-Oct-** and ...
Dec 04, 2020 by SNH Prasad Nidadavolu
Bharath v (Zoomcar India Private Limited) Open
This is regarding the pending refunds of two of my bookings (booking id- JPS*NYRK*(₹****) & JPS*NY*XM(₹****)). You claim to settle the refunds in a maximum period of **days, yet i haven't received my refund yet! I have contacted customer .....
Nov 23, 2020 by Bharath V
Refund pending for more than 2 and half months (Zoomcar india limited) Open
I booked a car on **th August,**** (Booking ID- JPS*N*PR*) which zoomcar cancelled, just ** mins before the booking time It has been more than ** days (more than * and half month) that I have not received the refund amount of ₹*,***. I ha...
Nov 11, 2020 by Anuj Kadam
Fraud with bike model (Tvs Motors) Open
I booked Tvs apache Rtr *** *v Bs* dual channel ABS model on **/**/** at tvs motor company ltd(booking id.****) transaction reference id. ************., Booking amount paid ****rs. I received bike on **/**/** at Aarna Tvs megacorp pvt.Ltd. tha...
Nov 09, 2020 by Irfan ahmad
Refund not provided (Zoomcar India Pvt Ltd) Open
I had * bookings with Zoomcar under their ***% off offer. I cancelled the bookings due to the pandemic. According to Zoomcar, their refund policy stated that refund will be initiated within **-** days. They have now changed it to ** days. The ...
Nov 03, 2020 by Nihar Chitnis
Kia not committing to delivery date (Kia Motors India Private Limited) Open
I booked Kia Sonet on **th September after getting confirmation from dealer (Kabir Motors, Varanasi) and Kia that the delivery would happen before Diwali. Now Dealer has refused that delivery won't happen anytime soon as Kia is not providing v...
Oct 27, 2020 by Saurabh Singh
Refund not received (Zoom Car India Pvt Ltd) Open
I've been waiting for the refund since long. It even crossed their policy time and I'm truly needed for money, even after trying multiple times their customer service is not up to the mark. Please help me get my money back. ...
Oct 27, 2020 by Mahidhar P
Vehicle damaged by authorised service center (Ktm bike) Open
Dear all, I own a Ktm Duke *** motorcycle since August **** and have maintained , service and replaced necessary spares at regular intervals. In February ****, my motorcycle developed a fueling system issue for which i was advised by the ...
Oct 24, 2020 by Suddhatma Mukherjee
Vehicle Registration not received (Tip Top Automobiles Guskara Purba Bardhaman) Open
I have purchased a TVS Jupiter ZX (BS IV) from 'Tip Top Automobiles, Guskara, Purba Bardhaman' on February **, **** and the vehicle is registered with my mobile no *****-*****. I did my insurance on February **, **** from United India Insurance...
Oct 23, 2020 by Anirban Ganguly
Service is not properly and the bikes parts is replacing from new to old (Royal Enfield Nandi motors) Open
From the time of delivery of new bike royal Enfield ,from Nandi motors dist maharashtra... They give me a damaged bike even after they didn't replace it just they repair and returning.....even it's now *rd service I put my bike for free servic...
Oct 23, 2020 by MD fazal badvel
Zoom car not refunding money for cancelled bookings and not returning deposit for completed bookings (Zoom Car India Pvt Ltd) Open
There where * bookings *. booking JPS*ND*IZ was cancelled on ** august with refundable amount ₹ *,*** *. booking JPS*NDT*G was completed on * september ****. But the security deposit and fuel reimbursement that needs to be refunded is ₹...
Oct 22, 2020 by nomesh Gajare
Zoom car refund (Zoom Car) Open
I am writing this complaint against zoom car as on ** aug i made a booking from the app and i was able to process it later on customer care helped me out and convinced me that the booking has been cancelled and the refund will br processed back...
Oct 22, 2020 by Jubair Shareef
Issue Faced while taking the car for service to authorised service center (Maruti Nexa) Open
I am from TamilNadu and own a Baleno Delta car which I bought it from - Khivraj Nexa Ambattur (TamilNadu) Showroom on **th Jan **** - Only * Months back. Took the car to Khivraj Nexa Ambattur Service center for rectifying a noise issue in the...
Oct 14, 2020 by Guruprasad Rajendran
Fraud and misleading by dpm Hyundai Dehradun India (Hyundai Motors India Limited) Closed
Fraud and misleading by DPM Hyundai Dehradun India. I have i** Magna plus car which I purchased from DPM Hyundai Dehradun (Uttrakhand, India) on *th Feb ****. Date of registration **th February ****. I handed my car for service to DPM Hyundai...
Jul 18, 2019 by Vinay mohan Dhyani
Defective faulty product (Truebil (paix Technology Pvt Ltd.)) Closed
Just for your record, I took my car to the prescribed workshop on March **, ****, to get the list of issues fixed and I met Truebil representative Mr Sanjay to inspect the car. However, I was advised to bring my car back to the workshop on Marc...
Jul 02, 2019 by Abhijit Sengupta
Service center fraud (Yamaha India) Closed
I bought my bike on Dec **th, **** and after six months or so my bike started troubling me with overheating issue and battery issue which are not fixed by two service centres ie., Mettuguda service centre and Uppal service centre which are loca...
Jun 22, 2019 by Rohith Manyam
Non refunding of advance amount (Venkatesh Motors) Closed
After locating the Hyundai Verna car through Cardekho website I approached the used car dealer M/s Venkatesh motors at Kolkata on **.**.****. I reached the dealer office in the evening after my office hours. Primarily the car seemed ok however ...
Jun 06, 2019 by MOHIT VASUDEVA
Poor & non skilled service provided by Suzuki motorcycle India (Suzuki Motorcycle India) Closed
This complaint regarding the poor service provided by the Suzuki two-wheeler India. Due to poor, irresponsible & non-skilled labour work. My bike facing a serious issue. To resolve the same Suzuki service station asking me to spend around Rs. *...
Jun 01, 2019 by Mohseen Tamboli
Jerk in the scooter (Yamaha Motor) Closed
I purchased a Yamaha RayZ scooter from Srijaya Motors, Yelahanka New Town, Bangalore on **/*/****. Within * - * weeks of purchase the vehicle developed jerking issue while riding. I visited the dealer/service centre * times and also raised the ...
May 15, 2019 by Rajesh CK
Car accessories not given (S N Hyundai) Closed
I have purchased a car ** months ago. During purchase salesman Sujit Mondal (SN Hyundai Berhampore) promised seat cover, body cover and floor mat will provide (free of cost) to you with this purchase. But he now denied. I have written paper of ...
May 14, 2019 by SANTANU CHANDRA CHANDRA
Bike RC not given by bike showroom (Rajput motors ) Closed
I purchased a bike from Rajput motors in the year ****. But they are not giving my RC. I have been visiting their place since above mentioned the year. All the time they ask for my documents and I have submitted plenty of times. They always ens...
May 10, 2019 by Sukhjinder Singh
Car did not transferred on my name as committed (True Value Maruti ) Closed
I have bought a second car from Maruti Suzuki. I have been told that the car would be transferred on my name within * months as per True value Policy. Its been * months now. Every time I am getting false commitment even after multiple follow-up...
May 04, 2019 by Ram
Car not repaired (Hyundai Service Centre ) Closed
I had given my car mh** Hz **** Santro for regular servicing on * March. After that my car started giving me a lot of problems. I told the company they saw it and started giving me different reasons each time I told them that I have a problem w...
Apr 18, 2019 by Moni navalakha
Refund not received (Cars24) Closed
They deal in second-hand cars. They charge me with a service charge of **** Rs which are refundable they told me at that time. My loan is not approved due to some reason and deal cancelled. They told me that they start my return process. But it...
Apr 15, 2019 by Ajit yadav
Asking money for a working part in car (Honda Two Wheelers) Closed
Asking Rs. ***** for a working part in the car. This amount is for the part which was fine. Later, showroom itself accepted their mistake....
Apr 15, 2019 by Nilansh jain
Excess amount charged by the service centre (Bharat Benz) Closed
On ** Apr ****, me Bharat Benz ke Authorised dealer, Dhingra Trucking Pvt Ltd Karnal me apne vehicle ki service k liye gaya tha. Service k time per unhone Accelerator Pedal install kiya Jis per MRP Rs. **** mentioned tha. Lekin bill me unhone R...
Apr 15, 2019 by Sunil Kumar
Dealer staffs misbehaved and not get proper services (Bajaj Auto) Closed
I purchased Bajaj Avenger Street *** bike from Bharat Automobiles, Nayapalli, Bhubaneswar, Odisha on **th April **** which I have legal owner certificate. The bike has not completed its one year and it has faced many problems. Each and every ti...
Apr 14, 2019 by Rakesh Kumar Dash
Not refunded my booking amount yet (Tejaswi Tata Motors) Closed
I have been cancelled my booking to purchase Tata Sumo Gold from Tejaswi Tata Motors, the hi-tech city. Where I didn't get my refund amount yet. It's been *.* months now. As per the Tata process, it takes ** working days to refund and which Te...
Apr 12, 2019 by Hari Shankar
Delay in providing newly purchased vehicle documents (Nath Motors Pvt Ltd) Closed
I am writing this formally to bring into your concern in this matter as I am highly impacted and it's making a lot of inconvenience in my daily routine and made me mentally disturbed. So I am hoping for a positive revert. Let me highlight a few...
Mar 07, 2019 by Paramjeet Singh
Maruti Suzuki Regional team Mumbai and Dealer hand in hand (Automotive Manufacturers Pvt .ltd) Closed
This is with regards with my trailing mails for which I am trying to get status after following hierarchy but sorry to say but I guess your team only acts for a day only when issue comes to you.Please refer my previous mail to you after which I...
Oct 16, 2018 by Mithun Raina
Terminated without any reason (Nexa Sandhu Automobiles ) Closed
this comlaint is against the general manager of nexa sandhu automobiles (ludhiana) Name of General Manger Mr. Parmod Vohra. He terminate me without any reason. when i discussed this issue with my HR she said we are not giving you salary or an...
May 23, 2018 by KARAN KUMAR
How to file a complaint against Company?
"Thank you Voxya Team for the quick action on my complaint. Due to the legal notice, Kurlon has replaced the mattress with a new one. Hope this will be of a better quality!"
Complaint filed against: Kurlon Mattress