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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
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3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
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a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Payment not processed Open
hi sir , my name is vidyasagar, and i'm running veg store in zomato app, and on **-**-****, i got an order and no delivery boys available on that time , then order delivered by restaurant, then those people cancelled that order by zomato after ...
Aug 25, 2020 by BALLU VIDYASAGAR
Zomato - Food not delivered but i was charged Open
Dear sir, Due respect i shalu singh is using zomato for years and then has faced small issues regarding delivery and those issues were solved but few months back i raised a issue of my order not being delivered yet i was shown in my app that i...
Aug 25, 2020 by Shalu singh
Zomato - Order from Zomato was not delivered and need refund Open
Hi this is Naveen from Bangalore today I ordered my food from Zomato from the restaurant name called as Halli Badoota and paid *** rs for the order. since my order was getting late I called the restaurant and they replied it's closed but Zomato...
Aug 09, 2020 by Naveen C
Zomato - Wrong product delivered Open
I had ordered a pizza from zomato through a restaurant named Hakka Makka. I had ordered for a large chicken pizza with additional mushroom toppings. And to my surprise what i had received was a mini pizza which was smaller than domino's small p...
Aug 08, 2020 by Hritik Jain
Zomato - Refund not initiated for Order Number Closed
Hi, I am writing this email for Order number ********** which I have placed in the name of Sakshi Bajpai for half KG * pack of Kaju katli which was delivered as * pack of * KG kaju katli. After try to reach you order got canceled but no ref...
Aug 02, 2020 by Mayank Bajpai
Zomato - Pickup centre for tshirt is wrong Closed
I have recently downloaded Zomato delivery app to join as a delivery executive. I paid ****rs and the next step was to collect the tshirt and bag. But the pickup centre listed in the app is wrong. I can't collect the tshirt and my account will ...
Aug 02, 2020 by Rithvik Anilkumar
Zomato - Refund amount not received Closed
Gud morning sir/madam I made an order past week the order was declined my amount was credited to merchant till now I didn't receive my refund amount of fipola ***and fish and meat *** it has been already one week till now I didn't receive any ...
Jul 20, 2020 by Sandhya
Zomato - Food quality issue Closed
I have ordered food on Zomato on **th July **** (Order no **********) and I found the food quality was not up to the mark.I found a stone particle inside my food.So,I guess the food quality is not taken care of.This is not at all acceptable as ...
Jul 19, 2020 by Pankaj Kumar
Zomato - Over spicy food is given Open
i ordered food from a restarent named as bad boys which i usually order the same food from the same restaurent,but that day i god over spicy foon and completely uneatable we didnot consumed it,but they are not listening to my problem....
Jul 17, 2020 by ajeet chaudhary
Zomato - Fake restaurant in Zomato Closed
It's fake restaurant as I know after order received. It's better to remove this partner from Zomato app. Otherwise I will feel instigate to file consumer complaint. I ordered full butter chicken , they send dog or pig meet instead of chicke...
Jul 10, 2020 by Dawarka dass
Zomato - Zomato delivered the unhealthy Smelly food Open
Hi, I have order a pizza from zomato on *-july-****.After ** min they have delivered the pizza in sealed box on my buildings gate. I took the delivery and come to the house and open the box.I saw pizza was in its worst situation.like piece...
Jul 02, 2020 by Girraj Gandhi
Zomato - Food delivery never handled food properly Closed
Hi Jai hind i would like to raise complaint against Zomato.as well as i m big fan of this delivery service provider chain but because of some unprofessional food handler they are loosing their reputation in the market, i m straightly coming t...
Jun 27, 2020 by Gandhi chintan udayankumar
Ordered food from Shah Ghouse Cafe and restaurant and Called delivery Guy Akbar(+** - **********). Akbar said, he wont be able to deliver the order and has mentioned the same to Zomato to cancel the order. The order was never delivered but i...
Jun 25, 2020 by Sanjay Ray
Zomato - Delivery boy used abusive language to costmoer Closed
I ordered chili paneer from Zomato second wife restaurant delivery boy Ashish Kumar ask me the address I told everything about it but he use abusive language like preshn kr diye lawde ki lund etc how can u provid to such a illetratrate person w...
Jun 23, 2020 by R k Pathak
Zomato - Zomato payment failed but money deducted no refund given from 20 days Closed
I had ordered mangoes from zomato on **th May** however while paying my money got deducted from zomato but got message payment rejected. Now I am chasing zomato chat after every * days but every time i am getting response again * to * days. Now...
Jun 05, 2020 by Raghavendra Poojari
Zomato - Frozen and out of date meat delivered Closed
The fish I ordered was frozen and clearly out to of date . I called the restaurant , they said they'll check and let me know but never called back and did not answer my calls. If I am to get sick after eating this you'll be responsible but I'm ...
Jun 03, 2020 by Rufus Lepcha
Zomato - Food not deliver despite the guy being outside the apartment Open
I ordered food from Gopala Bits and Bites, Mumbai. For some reason he was not able to reach me on phone, he cancelled my order despite the fact that he was outside the apartment, which he accepted over the call. He should have delivered on ...
Jun 02, 2020 by Shwetabh Kumar Gupta
Zomato - Bad service Open
Order food from them they cancelled it after * hours and asked me to order again.The food was delivered to me in around * hours in total and the representative was only giving bot replies....
May 31, 2020 by Abhishaik Raina
Zomato - Denying delivery at the given address Closed
On **th may afternoon I have ordered food item from zomato app,the delivery address was Agartala Govt. Medical College boys' hostel,but the delivery boy refused to deliver to my exact location,he came to gb bazar which is almost *** m from the ...
May 25, 2020 by Supratim Saha
Zomato - Taken cash on delivery Closed
Hello. Zomato delivery guy tool cash on delivery when we had already paid him via upi. My father in good faith also gave him more money due to corona times. Now zomato is not helping me even after reporting fraud and putting mails so many ti...
May 24, 2020 by Rajatpreet
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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