File a Complaint against Zomato
Case Details
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Resolution
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How to resolve Zomato complaints online
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
2. Notify Brand
3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Address is wrong Closed
I ordered zomato T shirt but still I doesn't get any notifications and update...
Mar 05, 2021 by Suresh
Zomato - RECIEVED STALE FOOD DENIED REFUND Closed
I had ordered food from zomato, the items were missing and the pizza that was recieved was stale, i immeidately sent a message to the customer support and they refused to help me then i sent an email and they havent responded even ...
Mar 02, 2021 by Akriti Kumar
Zomato - Regarding a spoilt cake Closed
My order Id was **********I ordered a cake from Zomato on **th Feb, it was in a bad condition and I sent multiple mails regarding the same, for about a week. I still haven't received a response from the support team and would like to know if th...
Feb 25, 2021 by Anu Gupta
Zomato - Irittating by calling twice a day and messaging Open
Zomato is calling me twice a day for join as their delivery partner. I mailed them two-three months ago for mentally harrassing me with their continuos calling. They replied and stopped calling and texting. But they again started calling twice ...
Feb 18, 2021 by Arjun K Ashokan
Zomato - Zomato give me spoild food Open
Dear Sir / Madam, I am writing to you to raise an issue about: Online Food Odering The issue that I have experienced was: Today order food is spoilt *nd time this was happening It occurred on: */**/**** Give money back in my origina...
Feb 09, 2021 by Sagar ashiyani
Zomato - Stale food delivered Open
On *th feb **** i order online food from zomato and i received stale food which was very bad in taste . I asked for return and replacement didnt recieve any update. Now they are not refunding my money...
Feb 07, 2021 by Dimple mali
Zomato - KFC Missing Order Closed
Today I had ordered from kfc and the popcorn chicken item was missing and they have packed the wrong itemsOrder ID : **********Worst support from Zomato Refund it immediately ...
Feb 01, 2021 by Prabhakar
Zomato - Received wrong order Closed
Order id -********** I placed order for * chocolate chip shake and * mocha mania shake from keventers however they sent * bottles of cold coffee shake which is much cheaper so I'd like my refund please I sent several mails to zomato support ...
Jan 27, 2021 by Vedang narain
Zomato - Incorrect Cake Sent Closed
I sent a cake to my sister on her birthday through zomato but Zomato has sent cake which is very ugly looking and damaged when I try to reach the support they dont have a proper support also Even I took zomato pro for premium support, Even they...
Jan 16, 2021 by saikalyans
Zomato - NON REFUND FROM ZOMATO Open
I had ordered * items worth ₹***.** on *st Jan, **** at **.** AM from Cafe Coffee Day, Jubilee Hills via the Zomato app. Later I was informed by the CCD manager that * of the items is not available hence he'll be delivering only the other rem...
Jan 08, 2021 by Dr Vishal Yadav
Zomato - Package not deliver Closed
I have ordered some food items from Zomato , my payment has deducted from my account but not received my order ...
Jan 08, 2021 by kannu sharma
Zomato - Money not refunded Open
i didnt receive my order: **********...
Jan 06, 2021 by nishant Ahlawat
Zomato - Order not confirmed but money got deducted Closed
I placed the order for Dominos pizzas through Zomato. After paying the amount through Gpay, the amount got deducted but the order failed to confirm. I contacted their customer support team through their app chat service and was assured that the...
Jan 05, 2021 by Munira
Zomato - Money not refunded Closed
money deducted from bank account but payment failed and money not refunded till date...its been * days....
Jan 04, 2021 by prakhar dixit
Zomato - Order not delivered and money not refunded Open
I had ordered Paneer Extravaganza Semizza worth Rs. ***.** from Ovenstory pizza, Sinhgad road, Pune.( Date- **.**.****, at **:** PM. Order number/ ID: **********.) My order was confirmed by the restaurant but it was not delivered to me. Upon ca...
Jan 04, 2021 by Keyur Kulkarni
Zomato - No refund yet Closed
I have ordered food from zomato on **th December . The transaction was successful from my Amazon pay but payment failed in zomato. My money has deducted but order is canceled. The customer service is very bad that they are not paying attention ...
Dec 30, 2020 by Sulagna Singhdeo
Zomato - Refund not given even after 1 5 months Closed
I ordered a dish from Zomato. The food was not good and I complained about it to Zomato customer care. They agreed to refund entire ***.** rupees. This happened on **th November. But even till today , they have not refunded and each time I ask ...
Dec 29, 2020 by Rehaan Haider
Zomato - Cheating without giving bag and t shirts Closed
Joinned zomato delivery partner on **/**/****. Paid full access amount of Rs. **** and went to suggested location to collect bag and t shirt but wrong info from app. After raised ticket no is ********. Simply got reply due to corana our office ...
Dec 24, 2020 by Vivek
Zomato - INCORRECT QUANTITIES OF FOOD DELIVERED WITH BROKEN PIECES Open
Hello Officer, This complaint is against ZOMATO the online food provider Complaint for : PROVIDING WRONG QUANTITIES of FOOD and BROKEN Pieces and poor quality having smell in the product ORDER ID # ********** CALLBACK NUMBER : +** ****...
Dec 23, 2020 by Subhodeep Ganguly
Zomato - No action on a bad delivery Open
I ordered a food item from Sigdi Restaurant at Anand, Guajrat. The quantity was less than a half of which usually does. The box in which the foot item was supplied was not sealed or even taped. It was just flipped open without efforts. It clear...
Dec 22, 2020 by Clement Christian
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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