Zomato
- Order Number Open
Sanjay Ray filed this complaint against Zomato on Jun 25, 2020
Ordered food from Shah Ghouse Cafe and restaurant and Called delivery Guy Akbar(+** - **********). Akbar said, he wont be able to deliver the order and has mentioned the same to Zomato to cancel the order.
The order was never delivered but in zomato it says delivered.
Tried contacting Zomato Chat support, where got through to Pooja. I was said that they will check with restaurant and delivery guy first and then refund the amount.
I am not raising this complaint to get refund but to understand how Zomato compensates, someones hunger. I ordered food in the evening. The ordered was never delivered but delivery guy mentiones its delivered. When reaching support team, they say they will refund the amount. When we order food and try cancelling, they charge Penalty to customer and what if the same is done from Zomato's end.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Zomato
Resolved
Frustrated? File a Complaint
Meesho
"I am very satisfied with Voxya team. They guided us properly and prepared the Legal Notice properly and resolved complaint."
Syed Noorul Arefeen
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