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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Zomato payment failed money deducted Closed
I placed an order worth rs. ***.** on Zomato. I made the payment using Google pay. The payment was failed but the money was deducted from my account...
May 07, 2020 by Gautam Sharma
Zomato - Item not delivered nor money refunded Closed
I had ordered a list of items from zomato of which few where not delivered... Now zomato is stating it wont refund the money ...
May 02, 2020 by Kamlesh
Zomato - Damage of my item Open
When ever I placed my order, money was deducted from my account. While receiving my item food was broken & it was half, might be somebody have opened & eat that. All are smelling very foul & spoiled everything completely. But when I made a com...
Apr 25, 2020 by Siba Rath
Zomato - Without order My money got deducted Closed
The first time I installed the Zomato application and am not even order the food but while adding my card details to the payment option. My money got deducted by Rs.***.** rupees. Also, I showed my order history to the Zomato team through mail....
Apr 22, 2020 by sivakumar
Zomato - Zomato Zomato order failed but money deducted Closed
I ordered food from zomato app but order failed and money deducted from my account. Date of transaction: Date of Transaction - **th April**** Location: Pune Order - Biriyani...
Apr 18, 2020 by Srinivasan
Zomato - Not delivered and cancelled later Closed
I ordered the food at *:** and till *:** no update. I contacted the ZOMATO gold support and they couldn't connect to delivery boy too. After awhile they cancelled my order. What kind of behavior is this? They made me wait for * hour for the fo...
Apr 02, 2020 by Himanshu
Zomato - Zomato fraud cheating harasssing service and customer service Open
Sir I am arjun krishna from chennai I used to order food online and I am staying single .for the last *month Zomato service and customer service are torchuring and harasssing I am fed up and again'and again they are distracting me with their se...
Mar 31, 2020 by Arjun krishna
Zomato - Food provided was not edible Open
The food delivered was not edible in any case and when I raised a complaint regarding that and asked for a refund they refused and said we cannot do so I asked them why they said we just can't...
Mar 29, 2020 by ERICA MAKASARE
Zomato - Utter Carelessness Corona Pandemic Open
Delivery agent not wearing a mask and gloves during this Corona pandemic. It's a shame that they can't follow basic safety guidelines during this pandemic. Sambhar delivered has hair strands in it. They can kill thousands of people this way...
Mar 29, 2020 by Raghvendra Kumar
Zomato - Bad quality oily food delivered Open
Order id:********** I recieved oil soaked smelling chole bathure. With the start of corona virus, i dont think zomato is working for profits and delivering bad qualify food....
Mar 27, 2020 by Ashutosh Kumar Mishra
Zomato - Order Not Delivered Closed
I ordered breakfast of * vada with single poori and *x Mysore Bajji on ** March **** at **:** A.M. After Sometime I get to know that reastuarant is closed. So I confirmed with reastuarant. They Confirmed as they are closed. But I received a mes...
Mar 27, 2020 by Sampath
Zomato - Food not dilivered Closed
i ordered food from zomato from biryani king and paid online for it the valet switched of his phone and there is no way to connect to customer care... this is just not acceptable order no. **********...
Mar 22, 2020 by hurain
Zomato - Zomato order failed but money deducted Closed
I ordered food from zomato app but order failed and money deducted from my account...
Mar 19, 2020 by Chander Parkash Sharma
Zomato - Wrong and Fluke information Closed
The application is offering a ** percent disocunt on a resturant specifically but when I am ordering they are simply saying that coupon invalid. Why fake and fluke information to consumers?? I have in detailed evedences as well....
Mar 18, 2020 by Shivam Bali
Zomato - Zomato On time or Free Offer Closed
I have ordered lunch (Order Number **********) from a famous restaurant in Hyderabad at **.** pm on **th March **** Order was accepted by the restaurant seconds after placing it. It has an offer "on time or free" so the delivery time for that ...
Mar 14, 2020 by J Sai Tharun
Zomato - Zomato food not delevired Open
I have ordered food online, delivery executive has taken the food and no response form him long time his name is chandrajan , number **********- and zomato customer care no proper response , they justy simply refund amount and i wasted my time ...
Mar 14, 2020 by Arun
Zomato - Part food items delivered Open
I have ordered food from Oye Kiddan through Zomato app on **/**/**** Order number ********** Amritsari Chole meal (rice, chole, Chaas and salads). Only rice and chole was delivered and they didn't give chaas and salads. When i raised concern on...
Mar 12, 2020 by Ravi Kumar Rajak
Zomato - Zomato Auto Order Cancellation Open
For three months now our restaurant has been facing auto cancellation of orders on the Zomato platform with no reliable communication from the Zomato support team. The message sent to the customers is that the restaurant is at fault. We are los...
Mar 04, 2020 by Rannaghar Kitchen
Zomato - High cancellation fee Open
Order ID ********** Mobile ********** I had mistakenly placed an order on zomato at Bombay Burger Cafe For which i was charged **Rs as cancellation fee. Cancellation fee cannot be this high I kindly and politely reque...
Mar 04, 2020 by Racheet Mehta
Zomato - Not received food nor Refund Open
Food ordered but mistakely it was enter wrong address. But i admitted the same and provided the new address. New address within * km from old address. Both of location within city of heart. Zomato denied for giving food online delivery. Rs ** ...
Mar 01, 2020 by JITENDRA Biswal
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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