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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
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4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Order Wrong Food billed more amount Closed
Hello Team, I have ordered food items from Zomato and they delivered the wrong food to me and also cost more. I have ordered food of Rs. *** & they delivered food items of Rs. *** and when i raised a complain on customer support they were re...
Dec 24, 2021 by Faisal Khan
Zomato - Package Not Delivered Open
So I ordered from Zomato on **/**/**** at **:** Hrs for an amount totaling ***.**. The order never came and when I called the Delivery Partner, he refused of being assigned that delivery. So I called the restaurant and they told me that my orde...
Dec 24, 2021 by Harshit Sinha
Zomato - Hair in Zomato Food Closed
I ordered fruit salad & sandwich,but in salad i saw a big (maybe girls hair). This is the second time i observe the thing & when discussed with zomato care they refused to give me refund. Now the food is in dustbin & i paid for it....
Dec 19, 2021 by Kunjal pandya
Zomato - Missing item in order needs partial refund Open
Order ID: ********** on Zomato from Burger King at *:** pm on **/**/**** and only received * of * items. I am billed for * items on Zomato and even Burger King receipt shows * items. "Veg Crunchy Volcano" was missing. I have attached pict...
Nov 29, 2021 by Ashish Kotnala
Zomato - Quantity is very less Open
I have ordered Dal makhani from pind balluchi( Dwarka sector *) and I have ordered full dal makhani but quantity I recieved is very less. So, I want to return my food and want you to initiate my refund. ...
Nov 15, 2021 by Simran Kathuria
Zomato - Overprice of foods and charging more with additional taxes Closed
All the restaurants listed on zomato, the food prices are overcharged than the reataurant menu and also zomato charging additional taxes the food and extra for delivery. What kind of fool are they making customers who want to get their food del...
Nov 06, 2021 by Patrick
Zomato - Zomato s payment gateway scam Open
Zomato shows payment failure even after it is being successful in the online payment app. And then they raise the money(no coupon code for cash on delivery) and make you pay more for the same food. It will always make you pay **-*** rupees more...
Oct 19, 2021 by Vivek agrawal
Zomato - Zomato sent me Stale rotten food Closed
On *th October, **** at *:**pm i ordered food (Aloo-Posto and luchi) from zomato. Total bill was Rs.***.** but the item 'Aloo-posto' was totally stale rotten food and even was not that exact dish. Immediately i contacted them and sent them the ...
Oct 08, 2021 by Monalisa Das Chowdhury
Zomato - Nonveg served instead of veg egg Open
I ordered * items from theos sec ** noida through zomato on sept **, ****. Order no. **********. All items were marked green or yellow. After delivery, the cheescake was melted, so i called restaurant. During the conversation, theos restaurant ...
Oct 01, 2021 by Manish Kumar
Zomato - Items missing from the order Closed
I order a burger combo from burger king but they did not deliver the full combo they only delivered fries and burger , pepsi was missing , i contacted zomato , they said restaurant is not picking up the call, it is plain theft , taking money th...
Sep 30, 2021 by Rajat Kumar
Zomato - Stale items deliverd Open
i have ordered alfam yesterday, They deliverd me a stale order which i Instantly complainted and asked them to replace the order or refund my money they kept sending me apologise and didn't resolve my issue like they can't do anything about thi...
Sep 23, 2021 by Sarath S
Zomato - Cashback not received Open
YUMPAYTM is the promocode which was applied for the food delivery on zomato where cashback for Rs ** was to be received in paytm wallet. Zomato is deviating from this and putting it on paytm. ...
Sep 20, 2021 by Puneet Kumar
Zomato - Food not delivered but zomato is not refunding my money Closed
I booked a food delivery from zomato app. It was a liquid food "hot chocalate". It costed around ***rs and I paid through paytm beforehand. It was a contactless delivery due to covid. The delivery boy has kept the package tilted outside my door...
Sep 17, 2021 by Vidhya g
Zomato - No refund Closed
Hi Team, I order from Zomato on **th sep **** and money deducted, order didn’t confirm and when I ask for refund they told within *days amount will be credited. Now it’s been *days no refund. Please help me and i need to file a case a...
Sep 17, 2021 by Vinod
Zomato - Wrong order delivered and disabled my support system Closed
I ordered * lemon rice from zomato for a bill to Rs ***. I did not receive a refund. They delivered me one dosa. I sent them multiple emails, tried to contact them via Twitter. They disabled my support chat window. I cannot access ...
Sep 06, 2021 by Riya Ghosh Ray
Zomato - Missing item in the package Open
Ordered * Chicken Keema Paratha from Paratha Envy yesterday night for dinner, * boxes got delivered in which * box was empty, I took the pics and immediately raised it on Zomato, Zomato checked with the restaurant and said they cannot refund, I...
Sep 03, 2021 by Shweta Santosh
Zomato - Package was delivered with spillage and the packing items were mixed with my food Open
I had ordered food from a restaurant on **-**-** for * veal fry with rumali roti. I got the package with fully immersed in oil and the packing materials were mixed with my food and completely not in a edible form. I had to end up dispose off th...
Sep 01, 2021 by Harikumar
Zomato - No order placed but money deducted Closed
I have not ordered anything from Zomato since *th august ****.But, today i.e, ** August ****, at *.** pm I received a message on my paytm stating that Rs. **** has been deducted from your paytm wallet for a zomato order. When I have not orde...
Aug 29, 2021 by VANSHIKA SAXENA
Zomato - Rude and Aggressive behavior of Zomato Delivery Guy Open
I am a hotel owner in Bhuj, and a delivery guy named Abhubhakar Vira, trespassed my property by disobeying our house rules of delivering parcels at reception only. Not only he disobeyed this simple rule but he misbehaved with my manager and ins...
Aug 28, 2021 by Pritish Dharmendra Shah
Zomato - Rotten Food Delivered by Zomato Closed
I ordered a mutton and a chicken biryani from 'Hello Hungers' and got a rotten potato in the mutton biryani. The order no is **********. While eating the chicken biryani I found that potato to also be rotten. I had to throw it all away. The Zom...
Aug 27, 2021 by Anwesha Chakraborty
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Questions about Zomato
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How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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